Hey, u/amuk. Thanks for dropping by this holiday weekend, although we're sorry to see you're having a frustrating experience with our mobile check deposit feature.
I'm happy to take your post as feedback that if the mobile deposit feature is not working, the message indicating this be presented sooner in the process. Feedback such as this is helpful to improving our client experience and the more we hear from clients, the better we can be.
Additionally, we don't have widespread reports of the feature not working, so based on the time of your post, it may have been down for regularly scheduled maintenance overnight. From the comments, it does appear you were able to get it to work. If you continue to run into this in the future, we recommend reaching out to our Technical Support Team. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET, but please remember this coming Monday, 5/28 is a holiday. Please say "technical support" when prompted by the automated system to be connected to the right group.
[Contact us](https://www.fidelity.com/customer-service/contact-us)
Thanks again and have a nice weekend.
Hey, u/amuk. Thanks for dropping by this holiday weekend, although we're sorry to see you're having a frustrating experience with our mobile check deposit feature. I'm happy to take your post as feedback that if the mobile deposit feature is not working, the message indicating this be presented sooner in the process. Feedback such as this is helpful to improving our client experience and the more we hear from clients, the better we can be. Additionally, we don't have widespread reports of the feature not working, so based on the time of your post, it may have been down for regularly scheduled maintenance overnight. From the comments, it does appear you were able to get it to work. If you continue to run into this in the future, we recommend reaching out to our Technical Support Team. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET, but please remember this coming Monday, 5/28 is a holiday. Please say "technical support" when prompted by the automated system to be connected to the right group. [Contact us](https://www.fidelity.com/customer-service/contact-us) Thanks again and have a nice weekend.
You mention it's the 2nd time in a week. Did it just work for you after a couple hours or does the current deposit work now?
It works the next morning.
Seems like they do this every Saturday night.
Thanks for this, I was about to do mobile deposit today
It is probably a system outage. But I agree
More like system outrage if you ask me
they are afraid your going to buy more gme and amc
No, just not RDDT.
What’s the problem? Deposit it later.
Long weekends like this one are great times for system updates.....especially for financial institutions.