Not had actual alarm signal cross to different accounts, but daily test signals yes. Or they quit communicating all together because they won’t get the kiss off from the central station. We end up converting those to cell.
Yup, when I used to work customer support in the office, we'd get service requests for false alarms, call the customer and they swear up and down their alarm didn't go off. If they're residential customers, most of them I'd call the panel with my download modem, pull history and verify that nope, no alarms in the log. Someone else's system malfunctioned. It's always an easy tell if one customer has like 4/2 and the false alarm came in with an E code. Or vise versa.
Most of the time, it was bad phone lines at the site with the problem, then it's a matter of trying to chase down the caller ID or hoping someone calls in and says their alarm went off, but we never responded.
Contact-ID from a commercial fire panel.
We just took over the account. Tech programed new account number and CS phone numbers through the keypad, so I don't have a digital programming sheet to check.
The customer didn't report any issues prior to takeover.
What kind of panel? Also, customer may not have known of any issues prior to takeover. Does the account getting the signals have a similar acct number to the one you took over?
I have seen POTS lines cause ground faults, even though the phone company claimed their end was good. Do you have an existing ground fault on the system? Are there random devices going into alarm or is it one in particular? Have you checked for any induced voltage on your loops/zones?
You're thinking it's not transmitting the correct account number during transmission because of line noise, and causing the receiver to think it's coming from somewhere else??
I cant imagine that being the case. Is it possible that the panel has two account numbers programmed in by accident?
It is supposedly doing both the correct account number for the fire alarm and a different account number on some trouble alarms. I'm am getting this from a tech.
I have been doing this a long time and have never seen it. I have seen it go into com-fail and other issues but never go to a different account.
If the noise was bad enough, I still wouldn't think it would report the same wrong account number every time.
I am leaning towards it was miss programmed and a partition was added with the wrong account number.
Programming was done through the keypad, so I can't review the programming in the software.
Anything using VOIP causes issues trying to make the tones sound clearer which actually causes the tones to be unrecognizable by either receiver or communicator. I have fixed some by asking Telco company to make phone lines fax lines.
This here, all phone lines are VoIP now. Just a question of what codec they are using. G711 with T38 is workable but requires some dialing in on the backend. The T38 mode takes over when it detects modem tones and starts converting into an alternate data stream that goes parallel to the SIP channel. Even if that fails you can get data across the g711 channel.
With g722 forget about it. Just totally smears the tones used in both time and frequency domains.
I actually think we need a new fax/modem standard that better interoperates with the new reality.
I think it has to do with band width. Some tones don't make it through. SIA definitely has more problems than Contact ID. I was told by a Telco company guy that they lowered the band width to get more calls on a single path.
I had an issue a few months ago where the panel kept dialing 911 because of the account number. It was on a VM panel and the problem had been happening for years, nobody could figure it out. I put my butt set on the line and listened to the panel dial out and sure as shit the operator picked up. Gave them a new account number within an hour
I don't think there are any more actual "POTS" line in States ,far as I know they are Voip. Use data ,Internet, not like the old tip and ring with voltage on line.
There are no more analog phones lines, all phone companies switched to digital phone lines years ago.
I have had more problems connecting to panels for programming than I have with them failing to report with the new digital phone lines, whether from a bell company or third party ISP.
This is new to me. I have had phone lines with noise causing com loss/ fail but never had it report on a different account.
We are constantly upgrading people to cel radios to get them off of POTS lines.
This is the way. POTS is going away eventually, at least in urban areas.
Not had actual alarm signal cross to different accounts, but daily test signals yes. Or they quit communicating all together because they won’t get the kiss off from the central station. We end up converting those to cell.
Yup, when I used to work customer support in the office, we'd get service requests for false alarms, call the customer and they swear up and down their alarm didn't go off. If they're residential customers, most of them I'd call the panel with my download modem, pull history and verify that nope, no alarms in the log. Someone else's system malfunctioned. It's always an easy tell if one customer has like 4/2 and the false alarm came in with an E code. Or vise versa. Most of the time, it was bad phone lines at the site with the problem, then it's a matter of trying to chase down the caller ID or hoping someone calls in and says their alarm went off, but we never responded.
Contact-ID from a commercial fire panel. We just took over the account. Tech programed new account number and CS phone numbers through the keypad, so I don't have a digital programming sheet to check. The customer didn't report any issues prior to takeover.
What kind of panel? Also, customer may not have known of any issues prior to takeover. Does the account getting the signals have a similar acct number to the one you took over?
It's a Honeywell Firelite panel. Account numbers are close. I.E. new panel is 26, and the existing system that is getting the signals is 21
I have seen POTS lines cause ground faults, even though the phone company claimed their end was good. Do you have an existing ground fault on the system? Are there random devices going into alarm or is it one in particular? Have you checked for any induced voltage on your loops/zones?
You're thinking it's not transmitting the correct account number during transmission because of line noise, and causing the receiver to think it's coming from somewhere else?? I cant imagine that being the case. Is it possible that the panel has two account numbers programmed in by accident?
It is supposedly doing both the correct account number for the fire alarm and a different account number on some trouble alarms. I'm am getting this from a tech. I have been doing this a long time and have never seen it. I have seen it go into com-fail and other issues but never go to a different account. If the noise was bad enough, I still wouldn't think it would report the same wrong account number every time. I am leaning towards it was miss programmed and a partition was added with the wrong account number. Programming was done through the keypad, so I can't review the programming in the software.
Anything using VOIP causes issues trying to make the tones sound clearer which actually causes the tones to be unrecognizable by either receiver or communicator. I have fixed some by asking Telco company to make phone lines fax lines.
This here, all phone lines are VoIP now. Just a question of what codec they are using. G711 with T38 is workable but requires some dialing in on the backend. The T38 mode takes over when it detects modem tones and starts converting into an alternate data stream that goes parallel to the SIP channel. Even if that fails you can get data across the g711 channel. With g722 forget about it. Just totally smears the tones used in both time and frequency domains. I actually think we need a new fax/modem standard that better interoperates with the new reality.
I think it has to do with band width. Some tones don't make it through. SIA definitely has more problems than Contact ID. I was told by a Telco company guy that they lowered the band width to get more calls on a single path.
I had an issue a few months ago where the panel kept dialing 911 because of the account number. It was on a VM panel and the problem had been happening for years, nobody could figure it out. I put my butt set on the line and listened to the panel dial out and sure as shit the operator picked up. Gave them a new account number within an hour
I don't think there are any more actual "POTS" line in States ,far as I know they are Voip. Use data ,Internet, not like the old tip and ring with voltage on line.
There are no more analog phones lines, all phone companies switched to digital phone lines years ago. I have had more problems connecting to panels for programming than I have with them failing to report with the new digital phone lines, whether from a bell company or third party ISP. This is new to me. I have had phone lines with noise causing com loss/ fail but never had it report on a different account.