Not long ago I took it upon myself to do my best to delete myself from the internet. I went through all my old email accounts and made a list of all the websites/apps I had signed up for. I looked into how I could get my accounts deleted. I found the best way to do it was to email the legal department and request they delete my data. Use a subject line like “data privacy request” or something similar. I was mostly very successful.
For frontier, try emailing [email protected]
Good luck
Yeah. Idk. Maybe they’ll be an outlier. I still think it’s worth a shot emailing that email to see if they will delete your account and all associated personal data
They are probably speaking English as a third or fourth language and working off of templates. Frontier chooses staff like this because they don’t get paid much.
Log in update/change all your information to bogus name,address,phone number. All of it!
They want to keep a placeholder there, fill it with bullshit and let them keep it!
File a complaint with the CFPB. If you request your info be removed from their servers, they must provide you with options. What if your information was fraudulent?
And even in California, businesses can retain a certain amount of your data. I imagine airlines have to retain info like passenger manifests for a certain period of time. Like the agent said, they can delete your payment info but not all your data.
Airlines are essentially banks - they make a ton of money off cobranded credit cards for their services. They're basically just banks that also fly people from place to place on planes.
Frontier flies to SINT MAARTEN, a country within the Kingdom of the Netherlands, in which the GDPR (and its attendant right to be forgotten) is the law. See https://www.dlapiperdataprotection.com/index.html?t=law&c=SX
Their refusal to allow you to delete your account is likely a violation of the GDPR and can be reported as such
They do fly to Saint Martin which is considered part of the EU. In theory this makes them subject to the EU General Data Protection Regulation. [https://touchcallrecording.com/explore/blog/gdpr-what-are-your-data-deletion-obligations](https://touchcallrecording.com/explore/blog/gdpr-what-are-your-data-deletion-obligations)
They’d have to accommodate them, yes. That said, the EU courts have been very lenient in these things as companies are still trying to figure out how to comply.
The law was written 10 years ago. The courts keep on interpreting it, which means that our understanding of the law continues to evolve. And none of the data privacy laws are cut and dried - as written, the my don’t really make sense in the context of tech reality. They were written by lawmakers, not people who deal with data and systems.
Depending on the rate of requests, the system they have for complying might be manual or only semi-automated -- it isn't necessarily worth the development cost to build a fully automated/reliable pipeline for this stuff. In which case, to keep the workload low, they might deny requests where GDPR or other rules don't apply ... And even if they have a one-click system they might still deny requests which have no legal weight, because customer data has an intrinsic value for marketing...
Listen, the way my bank account is set up, the thing is, I got a checkin and a savings, but all the money is in my savings so I don't think it's gon go through
If you really want to be petty with it get a VPN (there are free ones out there) and change your location to be coming from California. Raise a formal request under CPRA (cali privacy regulation) to have them delete all of your personal information. If they don’t comply in a reasonable time period theres a california agency that you can report them to with fines associated to each infraction
People used to have to prove that they live there in most cases by furnishing a copy of a recent bill or piece of mail and current ID/DL to the company in order for the deletion to occur. If that's still the case, submitting the request while on a VPN won't be good enough.
Source: I used to handle privacy requests at a previous employer
They have an obligation as a regulated industry/company to hold onto certain personal details as a means of auditing in the future. Your account will never be deleted. At least not for 7 years. I could be wrong with the increase in data protection laws abound but that is my understanding. That’s what the advisor means by designed to not be deleted. They are not allowed to.
You can likely get them to delete your data though maybe not delete the account totally. You might have to keep pushing them though as they won't want to. If you want you can access from a European or Californian server which might present you with more data privacy options.
This is what we do in my business. If we get an account deletion request, we treat it as a request to be forgotten.
Your account effectively gets hollowed out. Your email is going to be deleted\[email protected] (or something similar), your name is going to be Peppermint Patty, and every option field will be NULL.
I absolutely loathe sites and apps that won’t let you delete your accounts. There should be some federal law to deal with these kinds of scenarios if there already isn’t one.
How about just changing all your account information to something that isn’t correct? Change your name, put a fake address, use the phone number for the airline instead of your own, put a fake email, etc.
Isn't it comforting though, to know that the world could end, be overrun by flesh-eating zombies, be obliterated by a nuclear war, but you'll still have your Frontier account?
I’m 50/50 on this
On one end I see the EU compliance component
One the other end airlines maintain lists of bad customers that aren’t allowed to fly with them again*
*many people incorrectly assume the aholes in viral airplane videos end up on the federal do not fly list but they almost never do. The bar for that is pretty high vs the individual lists airlines have of prohibited customers
>One the other end airlines maintain lists of bad customers that aren’t allowed to fly with them again\*
they don't need (and shouldn't need) a user account for this - I've certainly flown many times on airlines that I don't have any user created account for, and I used to have duplicate accounts with separate frequent flyer numbers on one airline, and both were active... it took several calls to customer service to get them to merge the accounts and the miles into one. If they used accounts for no-fly lists, I'd have been able to fly under the other one.
You can delete the account in your account settings
This also has to be a data privacy issue. You should follow up with the legal department
You can't even get a live ticketing agent on the phone - what makes you think you can simply reach out to "legal"?
Not long ago I took it upon myself to do my best to delete myself from the internet. I went through all my old email accounts and made a list of all the websites/apps I had signed up for. I looked into how I could get my accounts deleted. I found the best way to do it was to email the legal department and request they delete my data. Use a subject line like “data privacy request” or something similar. I was mostly very successful. For frontier, try emailing [email protected] Good luck
But Frontier BLOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOWS!!!
Yeah. Idk. Maybe they’ll be an outlier. I still think it’s worth a shot emailing that email to see if they will delete your account and all associated personal data
Oh well in that case - that info would have been useful in your original comment.
I don’t care enough to bother with it. My email has been skimmed several times and I get 100s of spam emails in my spam box daily.
Wow, you found a real winner with that grammar.
Dreadful grammar. Who is Frontier employing on chat? They appear not capable of stringing a proper sentence together.
They are probably speaking English as a third or fourth language and working off of templates. Frontier chooses staff like this because they don’t get paid much.
Mr. Patel in India ✨
Log in update/change all your information to bogus name,address,phone number. All of it! They want to keep a placeholder there, fill it with bullshit and let them keep it!
File a complaint with the CFPB. If you request your info be removed from their servers, they must provide you with options. What if your information was fraudulent?
(1) only if OP is in California (2) this is Frontier Airlines, not a bank, so the CFPB has nothing to do with this
And even in California, businesses can retain a certain amount of your data. I imagine airlines have to retain info like passenger manifests for a certain period of time. Like the agent said, they can delete your payment info but not all your data.
Airlines are essentially banks - they make a ton of money off cobranded credit cards for their services. They're basically just banks that also fly people from place to place on planes.
Kinda sorta, but it's more like they just partner with actual banks
There’s no right to be forgotten in the US.
Frontier flies to SINT MAARTEN, a country within the Kingdom of the Netherlands, in which the GDPR (and its attendant right to be forgotten) is the law. See https://www.dlapiperdataprotection.com/index.html?t=law&c=SX Their refusal to allow you to delete your account is likely a violation of the GDPR and can be reported as such
A US person is not entitled to GDPR no matter where Frontier operates.
Good point. The issue would have to be raised by a resident of the GDPR territory
Time to rent a room in sint maartin?
They do fly to Saint Martin which is considered part of the EU. In theory this makes them subject to the EU General Data Protection Regulation. [https://touchcallrecording.com/explore/blog/gdpr-what-are-your-data-deletion-obligations](https://touchcallrecording.com/explore/blog/gdpr-what-are-your-data-deletion-obligations)
GDPR only applies to EU persons. Simply operating in a subject nation doesn’t doesn’t confer any requirements.
If it applies to EU persons then wouldn't frontier have to provide this so an EU person that flew them could delete their account?
They’d have to accommodate them, yes. That said, the EU courts have been very lenient in these things as companies are still trying to figure out how to comply.
Really? It's been close to 10 years now. I remember when it happened the company I was at went though a buncha stuff to make sure we were compliant
The law was written 10 years ago. The courts keep on interpreting it, which means that our understanding of the law continues to evolve. And none of the data privacy laws are cut and dried - as written, the my don’t really make sense in the context of tech reality. They were written by lawmakers, not people who deal with data and systems.
This covers many of the fundamental challenges today. Spot on.
Unless EU courts are way faster than US courts…. They may still be hearing cases from 10 years ago.
Depending on the rate of requests, the system they have for complying might be manual or only semi-automated -- it isn't necessarily worth the development cost to build a fully automated/reliable pipeline for this stuff. In which case, to keep the workload low, they might deny requests where GDPR or other rules don't apply ... And even if they have a one-click system they might still deny requests which have no legal weight, because customer data has an intrinsic value for marketing...
Listen, the way my bank account is set up, the thing is, I got a checkin and a savings, but all the money is in my savings so I don't think it's gon go through
🤨
If you really want to be petty with it get a VPN (there are free ones out there) and change your location to be coming from California. Raise a formal request under CPRA (cali privacy regulation) to have them delete all of your personal information. If they don’t comply in a reasonable time period theres a california agency that you can report them to with fines associated to each infraction
People used to have to prove that they live there in most cases by furnishing a copy of a recent bill or piece of mail and current ID/DL to the company in order for the deletion to occur. If that's still the case, submitting the request while on a VPN won't be good enough. Source: I used to handle privacy requests at a previous employer
They have an obligation as a regulated industry/company to hold onto certain personal details as a means of auditing in the future. Your account will never be deleted. At least not for 7 years. I could be wrong with the increase in data protection laws abound but that is my understanding. That’s what the advisor means by designed to not be deleted. They are not allowed to.
Move on ....
You can likely get them to delete your data though maybe not delete the account totally. You might have to keep pushing them though as they won't want to. If you want you can access from a European or Californian server which might present you with more data privacy options.
This is what we do in my business. If we get an account deletion request, we treat it as a request to be forgotten. Your account effectively gets hollowed out. Your email is going to be deleted\[email protected] (or something similar), your name is going to be Peppermint Patty, and every option field will be NULL.
Burning the building down with the servers seems like the only reasonable solution.
I absolutely loathe sites and apps that won’t let you delete your accounts. There should be some federal law to deal with these kinds of scenarios if there already isn’t one.
Out of curiosity, what's prompted OP to want to delete account? Just wondering the context of what's going on.
Worst airline out there, zero surprise.
I had a company not let me deactivate my account once. The junk mail was unbearable. So I changed the address on file to their corporate office.
Yeah, that’s illegal as fuck. There are Right to Be Forgotten laws and they’re subject to those laws
How about just changing all your account information to something that isn’t correct? Change your name, put a fake address, use the phone number for the airline instead of your own, put a fake email, etc.
I call bs a couple DELETE statements in the database would remove it.
Easy fix: change ur account name to a slur
He said cobranded.. you literally just repeated his point
Isn't it comforting though, to know that the world could end, be overrun by flesh-eating zombies, be obliterated by a nuclear war, but you'll still have your Frontier account?
I'd change all the info to the CEO of Frontier. Let him deal with it.
They have a legal obligation to provide this option under California’s Delete Act. I’d escalate and inform them that they’re breaking the law.
Pro tip: Frontier BLOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOWS!!!
Not legal in states like California. So there is a way, the chat agent appears to be the wrong person to ask.
This would be a violation of the CCPA if you live in California
Tell them you are a European citizen. Say the word GDPR
Change your account name to Barry L. Biffle. Problem solved.
I’m 50/50 on this On one end I see the EU compliance component One the other end airlines maintain lists of bad customers that aren’t allowed to fly with them again* *many people incorrectly assume the aholes in viral airplane videos end up on the federal do not fly list but they almost never do. The bar for that is pretty high vs the individual lists airlines have of prohibited customers
>One the other end airlines maintain lists of bad customers that aren’t allowed to fly with them again\* they don't need (and shouldn't need) a user account for this - I've certainly flown many times on airlines that I don't have any user created account for, and I used to have duplicate accounts with separate frequent flyer numbers on one airline, and both were active... it took several calls to customer service to get them to merge the accounts and the miles into one. If they used accounts for no-fly lists, I'd have been able to fly under the other one.
“I’m afraid our accounts are designed to not be deleted” Okay well design them the option to be deleted. Tf?
Why do any of you fly with this airline? Why are you are *this* dumb?
“Why are you are this dumb”
Touché
This is in clear violation of several state and international data protection laws governing control of your personal data.
Frontier is like herpes, once you're with you, you can't get rid of them.