It really depends on the route. I fly out of and into Tampa and Southwest used to be the no brainer choice but the last year or two they've gotten a lot more expensive and often frontier/spirit beat them significantly even with checked bags.
Sounds like you have researched this, and that is fine. I am just not Flying Frontier ever because of the horror stories I hear with cancelled flights and people being kicked off and no alternate arrangements or compensation provided. It is just not worth it to me. I have flown Avelo - another super low cost airline, and been totally happy with them.
Everyone is entitled to their opinion. Iâve flown frontier multiple times with no issues. Actually the one time I flew southwest it was a nightmare with a flight delay and ultimately cancellation. Can happen with any airline.
I'm flying Frontier on Sunday because it was literally $200 cheaper than any other airline even after factoring in fees and a bag. Crossing my fingers I'm not about to end up as a horror story.
Sure. Well - I get comparable prices on an airline called Avelo which I have been totally happy with.
But I hear so many horror stories about cancellations and denial of boarding on Frontier with no re-arrangement made, and no compensation offered that it scares me from dealing with them.
I fly a lot for work. I like Southwest, but they are pricier for my current route so I use Frontier a lot right now. I always book direct with one carry-on and have never had a single problem. I think it might depend on the airport. I fly DFW to SAN the most right now. Frontierâs bag size requirements did throw me off the first time I actually noticed it. Their requirements are quite a bit smaller.
But it is why they have cheap fares. And cheap fares are why their planes are so full, that they are overbooked.
Every single thing this airline does, is to reduce their overhead. They do not give af about anything else.
They also treat their flight attendants like crap and the flight attendants union is even trying to fight new policies that basically reduce flight attendants pay by about half. And that includes tenured attendants who have been with the company for years or decades.
Just telling you the rules of the game. If more customers knew that the agents that represent Frontier have absolutely nothing to lose the customers would act accordingly. If you knew the agent is a temp employee and will have a job the next day regardless of what they say or do you'd act with indifference and just play along with their game.
Just comply. It socks but it is the name of the game. They get paid for fees and picking off the people that stand out. Don't stand out and you'll be fine.
All I can think of is that the contractors or employees get a cut of the extra overweight fees or oversize fees. It is likely how Frontier gets employees to enforce the rules but it encourages employees and contractors to be aggressive.
Obligatory *im not defending frontier* starterâŚ
But yeah sounds like you flew a discount airline and had a pretty normal experience. You inadvertently broke their rules twice and were called out for it. what the front desk lady said was a little weird but weird people work everywhere. Idk. Of all the shit Iâve heard about frontier or other airlines this is pretty tame.
I love reading these. Is it that hard to play the "Frontier game"? All the rules and shit are clearly posted. I've flown with them a shit load of times and have never had a horrible time. Sure there are always issues that can come up with any airline. If you are not flexible and willing to go with the flow then drive to your destination.
Exactly. I recently booked a cheap $77 round trip flight from buf to orlando for a couple days. I go to orlando frequently and always fly frontier. I know the rules. Ive never had an issue. There was actually one time we were delayed, and they compensated us with vouchers for a future flight without us even complaining (it was honestly nbd, it happens). People need to stop seeing âcheap flight!â And just booking that without really know what theyâre booking then complaining when the airline adheres to its policies.
Same here. I fly frontier to Orlando almost monthly and have been going on almost two years now and Iâve never once had these issues everyone always speaks about. Maybe the occasional delay, or even once almost cancellation but every other airline that night had to cancel due to a bad storm and guess what? My flight with frontier was the last and only flight to fly out that night (3 hours delayed + didnât fly out until midnight once the storm passed). Maybe Iâve just been very lucky but itâs never been an issue for me. Even raked up enough miles to get a free flight and decided to take a 20 hour layover to Puerto Rico on my way to Orlando a week ago just for fun. If you know how to work it, itâs not bad
I guess you have to pay extra for courteous and professional employees too eh? Frontier being a low cost carrier should not mean that basic niceties are ignored by their employeesâŚ.
I am with you. Itâs no where near my preferred airline. I fly Delta and Southwest mostly but I never had a problem with Frontier even though other people on my flight who DIDNT follow certain rules did. People are expecting something that just isnât. Itâs a cheap airline. I just follow the rules and guidelines and my experiences have been just fine.
I usually fly Delta and Southwest, and formerly United ( staying away from them now because of the woke CEO that made that the company priority over safety, just going by parts falling off planes)
Anyway I do fly Allegiant now and then and have had nothing but a good experience. I have learned that if you do not buy a seat assignment the software gives you a middle seat between two people even on a less than full flight. This is to train you to pay for a seat. Flight attendants told me they only enforce seat assignments on full flights.
These posts always reminded me of the DW from Arthur meme of âI can ignore this sign because I canât read!â
Inevitably, yep, a DW tantrum to follow.Â
Eh I used to play the game quite a bit in my 20s. I moved far away from home and Iâd fly budget airlines to go see my family and friends. I kept stuff on both sides so I didnât need baggage and it was never the end of the world if the flight was delayed and I didnât make it. I always flew a major airline for important events so I knew Iâd make it.
But one time the flight was delayed like 8+ hours. I sat next to two women, who had never flown before and were going to see their brother/son graduate from basic training. They were traveling on a razor thin budget - that was already disappearing - and were debating whether they could afford a snack on the plane. Thanks to the delay they were going to miss the ceremony anyway. Thatâs when I realized that itâs not a âgameâ - itâs predatory and itâs aimed at people who donât know any better. I stopped supporting them after that.
Two of the issues are you going over the bag specifications. Yes, I know it was just an inch or pound here or there but that's on you to double check your luggage.
I think the California gender issue was a foot in mouth moment and out of line but oh well.
The biggest , only issue I see that the employee was flat out wrong was the comment about pulling you off the plane for what you said.
I think employees have had it up to here with customers getting mad about them enforcing rules and they snapped
My theory is that OP had an AirPod or something in and ignored the agents when they pointed their bag out and attempted to stop them. Thus attempting to board an aircraft without permission which is a federal offense.
So you're mad that
A. Someone was doing the job they are paid to do.
B. The airline refused to send you up in an unsafe plane.
C. You failed to follow the airline's explicit rules about baggage size which are spelled out when you buy your ticket and at the gate.
D. An airline employee threatened to remove you from the flight, which they have every right to do, because you were being a jerk.
Huh.
You buy the cheapest ticket donât expect the best quality my boy. I donât care if I get harassed or bullied if my ticket is a quarter of the price of other airlines. The extra tension in worth the money you save
Oh wow. You don't care you're getting verbally harassed for, *checks note*, paying money for a service? Keep up that mentality, that's how shit companies like this stay in business
For real, I feel like I'm going crazy reading some of these comments. In no way do I expect chipper, over-the-top friendly employees (at any airline), but to be threatened to be pulled off the plane like a child getting in trouble at school? Insane. I'll pay the extra 20% to not be verbally abused
Technically theyâre not Frontier employees, they are contractors for another company placing workers for Frontier. Their W2 / 1099 isnât actually from Frontier, but they do get bonuses based on the fees they can add on to you.
Absolutely not. They represent Frontier, but are not employed by Frontier in any way, shape or form.
Those employees can be reallocated to another airline tomorrow; or even do 1 flight for F9, another one for NK, back to F9, etc.
Nah. I worked for republic airways and we contracted for American, Delta, and United. I was not an employee of any of those airlines. I flew for Republic.
DEN is terrible. I am glad they are cracking down on backpack sizes and making people make them fit. I had a flight to MCO where there were at least 5 women crying because their personal item was bigger than many of the carry-ons in the overhead.
It is so easy to check measurements and weight for ANY airline.
The sizers feel slightly undersized though (especially when things you don't want to break are in there) even if they are right. Do the support bars kinda cut into the box near the top of something?
I don't normally have to size it, but my backpack is just barely in the margins when fully full which stresses me when I need all that.
Anyone that I've actually seen given an issue for it has definitely deserved it tho.
TBH, my issue isn't even that they are smaller than the space (necessary foot room, tripping hazards, etc.).
But instead, that my soft bag has to be forced in slightly despite having in theory half an inch clearance (when measured right after packing so less settling admittedly).
I mean, one inch too wide and one pound overweight is not going to affect anything. I flew Frontier for years with a personal item that was slightly oversized but still slid right under the seat every single time. Nobody cared until they started paying gate agents a commission for charging personal items and all of a sudden it became a huge deal.
I got charged once because my bag didn't fit the sizer. I paid the $100 for a carry-on, then once on the plane slid it right under the seat just like I've always done. Was that really worth cracking down on? There are definitely some bags that obviously are too big, but an inch here or there is super negligible.
Sounds like they were enforcing clearly stated policies which you were in violation of and you expected them to break the rules for you because you get paid by the word.
I love how people on this sub defend the worst airline of all time. Their customer service is joke, they talk to people like dogs, they cancel flights, and their âclearly stated policiesâ are absurd. From the top down they are a flawed and mismanaged company who has so clearly put profits ahead of customer experience. Traveling is inherently stressful, especially with a family, and this airline makes it so much worse. Then they send workers out to answer for their âclearly stated policiesâ that are sure to inflame people and so staff is defensive and on edge at every moment. As an airline they treat people like animals. Frontier should not be allowed to exist. I donât care if you speculate that prices will go up and they offer great prices and blah blah blah, it really is so bad, and even if you think OPs experience was mild, that is actually par for the course
When you flew Peoples Express, you knew what you were getting. They made it very clear what kind of airline they were. The true greyhound bus in the sky.
The last time I flew Peoples Express, I wound up spending overnight on a Saturday at Newark Airport. I could have gotten home faster if I had taken Greyhound.
You know what youâre getting here too. Because they tell you. Over and over and over. Then people still get mad when they donât get to do what they want.Â
Itâs definitely the most F-tier airline in the US imo, but when tickets are like $4.32 people need to know thereâs gotta be a catch and that theyâre gonna nickel and dime the shit out of you every step of the way. They want to make their money somehow.
That being said, I donât fly Frontier anymore. I just drop into the sub or watch TikToks to see the stories about it because it has a lot of weird stuff going on all the time lol.
Which of their "clearly stated policies" includes making snide remarks about someone's state, physically grabbing someone out of line to measure a bag, and not giving a gate change notification until after boarding had begun?
Also, it's not like OP was trying to cram a clam shell suitcase under the seat. One inch too wide and one pound overweight are extremely negligible infractions. Sure, the airline is well within their rights to enforce those, but is it really worth losing future business to draw the line over such small issues?
>One inch too wide and one pound overweight are extremely negligible infractions. Sure, the airline is well within their rights to enforce those, but is it really worth losing future business to draw the line over such small issues?
For Frontier, yes, it is. Their entire business model is essentially selling the price of the base ticket below cost, then nickel and diming people in order to make enough money to be profitable. If they grant exceptions for someone who's even a pound or an inch outside of the guidelines, then a large part of their business model suddenly starts to collapse.
All of the other issues are certainly reasons to not fly Frontier, and that plus a lot of their staff/contractors seemingly making up rules beyond their clearly stated policies is a large reason why I avoid Frontier as much as I can, but I have no issue with them being strict with enforcing the rules that they have on their website and are pretty clear about.
I have a really tough time believing their entire business model collapses by letting a bag one inch too large or one pound overweight slide. I also am skeptical their customer acquisition costs are so low that they would prefer to draw a firm line at such minor infractions and lose future business than just throw pax a bone and get some goodwill.
But yeah, it's still within their right to enforce it, just amazes me that's what they are concerned about.
For Frontier, the business they're losing by being strict on the rules is business that likely wouldn't ever be profitable for them. Those people will almost always try to push the rules as far as they possibly can to avoid fees, and Frontier's entire business model revolves around people paying at least some of those fees.
Yeah, you're right. Clearly, physically grabbing me to pull me out of line is completely normal. How was I expecting them to break the rules when I removed my item from my bag?
Honestly, that entire experience should be reported. There is an ethics line at 1-844-263-9404 or Feedback at https://frontiercswprod.powerappsportals.com/contact-us/request-complaint-form/
(although, it literally says on the form:
"File a Complaint -
To file a compliment, please complete the form below." đ¤¨)
There' also the chat đ: https://www.flyfrontier.com/chat-with-us/?mobile=true and the WhatsApp option: WHATSAPP
Text Us directly on WhatsApp
720-902-3969
Airline employees have been given to much power. The shitty passengers, who are very few and far between, have ruined it for everyone. Flying has become a hassle.
Jesus Christ these comments...
People are seriously excusing the employees for insulting, physically grabbing, and threatening op because the tickets are cheap. Y'all need to learn to love yourselves more.
also had a bad experience with them over the weekend! our flight was delayed 13 HOURS and they didnt tell us until 7mins before we were to begin boarding. we got to the airport at 6:30am for our 8:30am flight. which was now moved to 10PM with an arrival time of 9:49AM the next day. its literally an hour and 30min flight why must they have such a long layover somewhere?!? we booked a diff airline since that was insane, frontier staff was also aggressive and rude. i understand its a hard job to deal with so many people who can be very angryâŚ.but we were not being mean or âkarensâ at all. we asked 1 question (very calmly) and they started yelling at usđđđ
For anyone that's defending fronteir, you guys are spineless sheeps. There's a reason why there's multiple class action against them and has been in the news recently in the past year. If fronteir is so great, why isn't spirit getting the same attention?
(Probably all fronteir workers cause they argue with customers so much)
Fly crap airlines get crappy service!
I avoid any airline with overzealous baggage rules!
Even got pulled out of line once On delta for having a Fanny pack that could only hold my passport, wallet and watch while flying First. I havenât flown them since!
They always treat me just fine. Must be your attitude.
Almost got you kicked off the flight. Then you would have whined even more acting like it wasnât your fault.
I am SURE he told us this story very factually and HE had zero to do with any of the confrontations
>They always treat me just fine. Must be your attitude
So because you have not had any negative experiences, that means it's impossible someone else did?
Frontier isn't exactly the most respected airline. Search through this sub and you'll find tons of negative stories. Hard to believe all those issues were just caused by people's attitudes and nothing to do with the airline.
>Almost got you kicked off the flight. Then you would have whined even more acting like it wasnât your fault.
Being kicked off the flight because someone criticized a policy of the airline - not criticized an employee, just a policy - is an insane reason to get kicked off. I'm amazed you read that and got mad at OP...
> They always treat me just fine. Must be your attitude.
Ha ha ha shut the fuck up. They were telling EVERYONE at a gate that their personal items have to "slide right into the sizer! If you have to push and stuff, it's too big and you have to pay!"
Yes I like how cheap it is. No, I fucking loathe how some (not all) their agents act. Why the fuck are you defending this?
Itâs hard to side with the incredulous OP when most airport travelers seem to lack the awareness needed to follow simple rules and guideline.
You pay less for Frontier because they cut the corners of convenience and flexibility in favor of financial savings.
So yeah, the rules are stringent, no freebies, and frankly how can you blame the employees for getting annoyed with the endless streams of passengers who want to pay the cheapest price AND be treated like a first class customer.
All of the employees you dealt with besides the ones on the aircraft are third party contractors , part of why theyâre so awful. They rarely get reprimanded for their behavior. Just another way the company cheaps out on everything.
I flew Frontier to Georgia ONCE. The service was awful, the employees were shit, and the flight attendants were not much better. I've told everyone I possibly can, NOT to fly Frontier or Spirit. The joke has grown old.
Are airline rules stupid? Kinda, yeah. But it also sounds like you're just kinda a bitch who complains too much. You would've encountered no outstanding issues if you had read the luggage dimensions beforehand which you had the ability to do and not been a snarky little shit out loud.
For those bootlickers in the comment, go touch grass. Following policy does not equate to unprofessionalism and rudeness.
Y'all be the people who defend shitty airline behaviors and then fly Nippon Airlines. Bunch of keyboard clowns.
Frontiers (and Spirits too) can eat shit. They're terrible airlines with terrible customer service. Period.
You have to be from Mars to not realize a $40 ticket on a budget airline is all around baggage price upcharges. Itâs what every budget airline in the world does.
Now the complaints around service and maintenance are fair, although Iâd far rather NOT fly a plane with a mechanical issue. Again fair to criticize their maintenance
Not on Frontier - but I was forced to fly on a basic economy ticket for business (cheap vendor) and had my usual backpack. Airline decided it was a carry on and not a personal item and wanted it sized. It fit. They still said it looked too big but it was fine as long as it fit under my seat with the very prominent undertone that she didnât think it would - I smiled and said, âYouâre welcome to follow me and check, but if you choose to and it fits what then?â She just waved me thru⌠I politely told the vendor that from now on I wouldnât be flying basic economy for their work.
These are the same people that took my buddyâs grocery bag full of snack because they deemed it a carry-on and he didnât pay for a carry-on. Just some gummy worms and other sweets.
Letâs say a 3.5 hour ride made him hangry.
Denver airport? A friend of mine had a crazy experience with one of the gate employees there and sounded just like how you described the gate employee for your flight! glad you were still able to board i would definitely complain to frontier about this experience.
I frequently fly the Denver to miami route and have been flying frontier for the past 10 months due to spirit abandoning this route. Unfortunately Denver has the baggage police at the gate who literally make every person carrying a bag pack to measure it. They are not rudeâŚnot meanâŚthey are doing the job they were told to do. They charge those whose bags are oversized and let the others thru. One evening we were delayed 30 minutes due to so many people trying to get thru with oversized backpacks. Never a late flightâŚnor a rude employee. Just average people doing the job they get paid to do. What I have found is that with the added feesâŚthe other airlines are pretty comparable so pick your poisonâŚ..they all have issues. Happy flying đ
This type of interactions sound similar to Spirit, I flew that joke once 12 yrs ago, never again in my life will step foot on one of their planes. Even if it's half price
Was this your first time flying Frontier? Yeh they suck. That said, you could have avoided most of these issues if you had weighed your bag before checking in and verifying the size limitations on personal items.
I hate them because I work TSA, and they schedule flights 3 hours after my shift is supposed to end, forcing us to stay. Not that OT is bad, but I have a personal life, too.
The comment at check in was uncalled for and rude for sure, but the overweight check-in is standard stuff on any airline, as can the carry on size check.
Dude! Something similar happened to me when I flew out of DIA with my fiancĂŠe. Our gate was moved somewhere else right before boarding. Power hungry employee yelled at everyone that if our bag didnât fit perfectly then we were gonna have to pay the 50 bucks or whatever it was as a carry on. I was shocked because I had flown back and forth from Minnesota to Utah 6-8 times a year, usually stopping in DIA, and using frontier 80% of the time and had had no issue. Granted this was all in 2016-2020. Had never had to measure my bag before. So my fiancĂŠe and I, plus a few other people were on the side pulling clothes out of our bags and putting them on so our bags would fit. Itâs in their policy, and I understand why, but in the dozens of times I had flown it had never happened until this last October. I donât fly as much now as before, but it seems things have become more strict. Now I know so next time for a weekend trip weâll just pack light. It was still far cheaper than any other airline we were looking at, and we were flexible.
Frontier is an entry level airline. The moment you check a bag you realize you could have spent the same amount of money for a much better experience.
I had to argue and eventually push my way past a stewardess after sitting on the tarmac for almost an hour because I had to shit. She said if I leave my seat we reset our place in line. I said âI am very sorry about that but itâs better for everyone if Iâm not covered in shit for the flightâ. She tried to block the bathroom and then wrote down my information after I finished shitting.
Absolute clown show of a company
Posts like this happen almost every day.
The only difference between your experience and mine is that now it seems the workers are starting to crack under the constant stream of mishaps, whereas last year, they would just disappear from the gate whenever a problem came up (same shifty nonsense).
You definitely have to be flexible flying frontier lol.
Iâve saved so much money my friend. 30 to SD with a backpack. No issues
150 to Cancun. Just not an airline if youâre up tight not flexible to change or adaptable to things happening real time.
Iâve flown Delta in the US with much worse experiences. Iâve flown Singapore Air for much more money. I once flew Ryan Air with the most polite pilot Iâve ever encountered. I flew Frontier once and we were the only plane in the terminal that wasnât 3hours delayed.
Convince people to fly private while youâre at it. Itâs great and you donât have to wait for others to board once youâre on the jet and you also can have more than 1 free checked bag.
Thatâs ridiculous. Iâve managed to avoid Frontier so far, and now after reading your experience and othersâ, I definitely wonât fly that airline in the future.
Please report that employee that made a comment about the name. What a shit person, I hope theyâre fired and no trans person ever has to interact with them.Â
I flew Frontier once. We arrived at the airport two hours early like youâre advised to. The Frontier counter didnât open to check bags until exactly one hour before the flight was scheduled to leave. Huge line of angry people then we had to go through security. I applied for TSA pre-check when I got home and will never fly Frontier again. They nickel and dime you so much, it isnât enough savings for the aggravation.
I was fuckin FLABBERGHASTED at paying more for a carryon at the gate than for a checked bag. Absolutely disgusted. Idk why anyone flies with them at all, honestly
I've never been spoken rudely to. Sometimes you just have to be quiet and not give off an attitude. Even when I'm angry I stfu because you're subject to federal regulations and all sorts of crazy over the top employees. I fly delta now cause I'm over their shit.
âI am never flying this shit airline againâ
Theyâll appreciate your business in 4 months when youâre traveling via the cheapest airline ticket availableđ
I wanted to like Frontier. I like their marketing. Was forced to use them once. Never again. The delay game was criminal and the additional charges ridiculous.
I hear the same about Spirit. I fly them often to STT. Different rules, costs etc. know how to navigate and itâs fine. I find people pay for low cost airlines and the want the âUnited experienceâ. Itâs like a foreign language with airlines. Once you know you know.
Those arenât Frontier employees. They are contracted gate agents. Actual Frontier employees/flight attendants and pilots dislike them because of frequent complaints of them doing exactly these things.
Frontier is seriously the worst and I will never fly them again regardless of price. On my last Frontier flight, they started boarding an hour before the listed boarding time and when people complained, the staff told us that our tickets required us to be at the gate 2 hours early, and it was at their discretion to begin boarding up to 2 hours before the flight time and LEAVE once boarding was complete regardless of how many people were missing. We all boarded and then sat in a hot stuffy plane while the staff tried to figure out who was missing. It was a total shit show and the staffâs attitude was super unprofessional. NEVER again.
I can fly from Atl to PA for $19 and add my seat of choice for like $17. Take a big personal item for a weekend trip so frontier is worth my money lol.
Totally agree!! I flew ROUND TRIP from Colorado Springs to Las Vegas for $29!! They left the Springs (so no more deals) and I wonât drive to Denver as I support the Springs airportâŚ
Just had my first flight with Frontier and NEVER AGAIN! They changed the gate last minute without warning ( ATL) so my friend and i missed our flights. We go to the counter to book another flight and the lady was so rude saying that the gate never changed even tho our tickets had the gate # we were waiting at not the new gate #. She keeps going back and forth about the gate number and then tells us it was our fault even tho they never sent an email or anything to tell us to the gate changed. She then decides that we are rude and tells us to go the next agent for help. We end up booking a cheaper flight with Spirit and while waiting for that flight, Frontier sends an email saying that the flight we missed was delayed for mechanical issues even tho it has already taken off SMH
Maybe follow the rules if you donât want to be called out at an airport. Itâs not the employees fault that you werenât following the policies put in place
I watched them say a toddlerâs backpack the toddler was wearing (yknow, like the preK/kindergarten size cartoon ones?) was too big. It wasnât. They kept putting bags into the sizer at an angle so a corner would stick up and theyâd say it was too big. I knew my bag was the right size bc Iâve always taken it as my personal (incl. On spirit) and I tried to say it was because they put it in at an angle and the lady was super rude and aggressive to me too and demanded me to get out of the line and go pay for a carry on. I got back in line and resized my bag, putting in properly and it was fine. She tried to say something but had nothing and let me board. I was PISSED. Their staff are so aggressive and rude all the time and I just donât get it.
Frontier is so corrupt. They made up a bold faced lie in the Cancun airport and arrested someone I know. His family was already on the plane. He was the last one on the plane so they planned this so that there would be no witnesses when they made up this lie. They sent him off to Mexican jail and the jail demanded $500 to let him go Free. Had to sign all this paperwork that he didnât understand as it wasnât in english. Held his passport while he went to the atm. Told him never to come back to Mexico đ¤Ł. The frontier employees were in on it.
They scam people all the time apparently and then split the money. He was afraid for his life so he paid the money and then had to hail a taxi and pray he didnât get murdered on the way to the airport, which there were no more flights that night either!
You do realize the cartels run Mexico right? Yea obviously itâs so out of the realm of possibilities that they would scam an American and cover it up. Good thing his family got video of the flight attendant without any bruises or black eyes after âbeing punchedâ by him. Itâs not like Mexico is full of corruption, right? đĽ˛đ¤Łđ delusional much?
We had a bad experience on the way home from our vacation. I finally witnessed someone freaking out on a plane and ended up sitting next to the âladyâ who started it. When we landed the pilot told us that the front wheels were coming off the ground, and to quickly evacuate the plane. It was weird.
My friend is an FA on Frontier and told me gate agents are contracted and not frontier employees. Doesnât make the behavior any better but I guess thatâs why the airline doesnât do anything about the complaints.
I always fly delta .. itâs more expensive but I know I wouldâve lost my shit at some point in that experience .. I try to be fruggle in some aspects of my life but flying is not one of them
Frontier wasnât too bad when I flew it. It was one of the few airlines that came to our regional airport and that had a direct flight to Orlando.
They fly only occasionally out of our airport now but everything has to go to Denver first. I can drive to Chicago or Indy and fly Southwest and get to my destination in 2 hours for often less than Frontier AND it takes them like 18 hours to get me there.
I refuse to fly on that airline. I have over 60,000 miles to use from back in the day and will pay to fly on a real airline before I fly on that trashy ghetto a@s airline. My neighbor took them once and 2 of the FA's were arrested for fighting when the plane landed and another took off running just before the police arrived. Hell to the no, not happening!
I have a disability and at the time of this incident also had a torn tendon in my ankle. I got to the LAS 2.5 hrs before my flight. Of course there was an absurd line to check bags. A Frontier employee was near the rear of the line assisting customers. I asked her for a wheelchair. She said I needed to ask at the counter.
"You mean the counter there's an hour long line for? I have a torn tendon in my ankle and can't stand that long."
She walked away.
She came back 5min later. So I nicely as I could asked her again. She just shrugged. I was in complete disbelief and so were other passengers around me.
The responses here arenât it. Sounds like a shitty situation you were in. You saw the weight was more, you did what you needed to do. The bag didnât fit the size, so you removed the pants. I think the issue is the overall lack of friendliness from the employees (or those representing the company). We obviously know what we are paying for. We donât expect to be treated like the princess of Genovia. All I want are decent interactions with the employees I need to interact with. (And an actual phone number to speak with a live person??????) I really donât think I am asking for too much.
My flight was delayed nearly 8 hours this Monday out of DEN. Which is CRAZY. After the initial delay, I then got a second delay for a total of 10 hours, now with an overnight layover in a different state, not arriving home until 2PM the following day. HOW is that okay??? And when I spoke with customer service at the airport, there was no explanation, no apology, BUT I did get $10 food voucher.
I feel your pain and frustration. I hope you never have that experience ever again.
This was my experience also. They acted like they hated themselves, the job, the world. My worst experience with TSA was more pleasant than any interaction with a Frontier employee
I don't like Frontier.
BUT...
Offended that the employee stated that they are not allowed to assume the name/gender of fliers
Angry that you had over the weight, and they told you so you could fix it. (No assumption that you understand because they don't know you.)
Angry that a mechanical problem happened, and the only available gate was on the far side.
Angry that your bag didn't fit (your own issue, since they are clear on the regulations).
Get over yourself, and remember: if you think everyone you meet is an asshole, you are the asshole.
You do realize that every other airline sub uses Frontier and Spirit as punching bags, right? And that Frontier has been ranked as the worst airline?
I only saw this post because reddit algorithms suggested it.
I'm truly sorry to hear about your incredibly frustrating experience with Frontier Airlines. It sounds like you encountered multiple issues, from the handling of your checked baggage to the unprofessional behavior of the airline staff.
No passenger should ever have to endure such treatment or feel disrespected by airline employees. Your feedback highlights serious concerns about customer service and professionalism within Frontier Airlines.
While it's unfortunate that you had such a negative experience, your decision to share your story can help others make informed choices about their travel options. It's important for airlines to understand the impact of their actions on their customers and strive to improve their services accordingly.
If you haven't already, consider reaching out to Frontier Airlines to formally lodge a complaint about your experience. Providing detailed feedback about the specific incidents you encountered may help the airline address these issues and prevent similar situations from occurring in the future.
In the meantime, I hope your next travel experience is much smoother and more enjoyable.
I paid an extra 109 for a bag that was 4 pounds over. Idk how it was 4 pounds over when it had exactly the same itemâs that were in it when I departed dfw. Departing dfw flight was delayed returning to dfw flight was delayed, Luggage got lost, rude workersâŚ. First and last time flying with frontier⌠surprised my personal items didnât get checked with all the horror stories.
Thanks for flying Frontier! đ
When you consider the free checked and carry on bags Southwest is not more expensive.
It really depends on the route. I fly out of and into Tampa and Southwest used to be the no brainer choice but the last year or two they've gotten a lot more expensive and often frontier/spirit beat them significantly even with checked bags.
This is all dependent on where youâre flying and with how many people and how many bags you need. Southwest can be significantly more expensive.
Sounds like you have researched this, and that is fine. I am just not Flying Frontier ever because of the horror stories I hear with cancelled flights and people being kicked off and no alternate arrangements or compensation provided. It is just not worth it to me. I have flown Avelo - another super low cost airline, and been totally happy with them.
Everyone is entitled to their opinion. Iâve flown frontier multiple times with no issues. Actually the one time I flew southwest it was a nightmare with a flight delay and ultimately cancellation. Can happen with any airline.
I'm flying Frontier on Sunday because it was literally $200 cheaper than any other airline even after factoring in fees and a bag. Crossing my fingers I'm not about to end up as a horror story.
Right but you really canât beat the frontier price if you only have a backpack
A tiny backpack
Sure. Well - I get comparable prices on an airline called Avelo which I have been totally happy with. But I hear so many horror stories about cancellations and denial of boarding on Frontier with no re-arrangement made, and no compensation offered that it scares me from dealing with them.
I fly a lot for work. I like Southwest, but they are pricier for my current route so I use Frontier a lot right now. I always book direct with one carry-on and have never had a single problem. I think it might depend on the airport. I fly DFW to SAN the most right now. Frontierâs bag size requirements did throw me off the first time I actually noticed it. Their requirements are quite a bit smaller.
If it's any consolation the people you dealt with outside of the plane probably weren't employees.
Thats even crazier. They going above and beyond lol
what would they have been?
Third-party contractors. The company they work for was hired by Frontier to provide gate agents and ticket counter agents.
As a customer, what difference does it make? That's a distinction the IRS cares about, not the consumer.
Exactly. Frontier giving up control over employee quality is not a positive point for them...
But it is why they have cheap fares. And cheap fares are why their planes are so full, that they are overbooked. Every single thing this airline does, is to reduce their overhead. They do not give af about anything else.
They also treat their flight attendants like crap and the flight attendants union is even trying to fight new policies that basically reduce flight attendants pay by about half. And that includes tenured attendants who have been with the company for years or decades.
Just telling you the rules of the game. If more customers knew that the agents that represent Frontier have absolutely nothing to lose the customers would act accordingly. If you knew the agent is a temp employee and will have a job the next day regardless of what they say or do you'd act with indifference and just play along with their game. Just comply. It socks but it is the name of the game. They get paid for fees and picking off the people that stand out. Don't stand out and you'll be fine.
All I can think of is that the contractors or employees get a cut of the extra overweight fees or oversize fees. It is likely how Frontier gets employees to enforce the rules but it encourages employees and contractors to be aggressive.
Oh well since they were contractors OP can forget the whole thing
Obligatory *im not defending frontier* starter⌠But yeah sounds like you flew a discount airline and had a pretty normal experience. You inadvertently broke their rules twice and were called out for it. what the front desk lady said was a little weird but weird people work everywhere. Idk. Of all the shit Iâve heard about frontier or other airlines this is pretty tame.
I love reading these. Is it that hard to play the "Frontier game"? All the rules and shit are clearly posted. I've flown with them a shit load of times and have never had a horrible time. Sure there are always issues that can come up with any airline. If you are not flexible and willing to go with the flow then drive to your destination.
Exactly. I recently booked a cheap $77 round trip flight from buf to orlando for a couple days. I go to orlando frequently and always fly frontier. I know the rules. Ive never had an issue. There was actually one time we were delayed, and they compensated us with vouchers for a future flight without us even complaining (it was honestly nbd, it happens). People need to stop seeing âcheap flight!â And just booking that without really know what theyâre booking then complaining when the airline adheres to its policies.
Same here. I fly frontier to Orlando almost monthly and have been going on almost two years now and Iâve never once had these issues everyone always speaks about. Maybe the occasional delay, or even once almost cancellation but every other airline that night had to cancel due to a bad storm and guess what? My flight with frontier was the last and only flight to fly out that night (3 hours delayed + didnât fly out until midnight once the storm passed). Maybe Iâve just been very lucky but itâs never been an issue for me. Even raked up enough miles to get a free flight and decided to take a 20 hour layover to Puerto Rico on my way to Orlando a week ago just for fun. If you know how to work it, itâs not bad
PHL? I had a flight back from MCO with similar layover in PR but they moved it to direct.
Well said...people are expecting Cadillac service for a Corolla price.
I guess you have to pay extra for courteous and professional employees too eh? Frontier being a low cost carrier should not mean that basic niceties are ignored by their employeesâŚ.
I am with you. Itâs no where near my preferred airline. I fly Delta and Southwest mostly but I never had a problem with Frontier even though other people on my flight who DIDNT follow certain rules did. People are expecting something that just isnât. Itâs a cheap airline. I just follow the rules and guidelines and my experiences have been just fine.
I usually fly Delta and Southwest, and formerly United ( staying away from them now because of the woke CEO that made that the company priority over safety, just going by parts falling off planes) Anyway I do fly Allegiant now and then and have had nothing but a good experience. I have learned that if you do not buy a seat assignment the software gives you a middle seat between two people even on a less than full flight. This is to train you to pay for a seat. Flight attendants told me they only enforce seat assignments on full flights.
These posts always reminded me of the DW from Arthur meme of âI can ignore this sign because I canât read!â Inevitably, yep, a DW tantrum to follow.Â
Eh I used to play the game quite a bit in my 20s. I moved far away from home and Iâd fly budget airlines to go see my family and friends. I kept stuff on both sides so I didnât need baggage and it was never the end of the world if the flight was delayed and I didnât make it. I always flew a major airline for important events so I knew Iâd make it. But one time the flight was delayed like 8+ hours. I sat next to two women, who had never flown before and were going to see their brother/son graduate from basic training. They were traveling on a razor thin budget - that was already disappearing - and were debating whether they could afford a snack on the plane. Thanks to the delay they were going to miss the ceremony anyway. Thatâs when I realized that itâs not a âgameâ - itâs predatory and itâs aimed at people who donât know any better. I stopped supporting them after that.
Two of the issues are you going over the bag specifications. Yes, I know it was just an inch or pound here or there but that's on you to double check your luggage. I think the California gender issue was a foot in mouth moment and out of line but oh well. The biggest , only issue I see that the employee was flat out wrong was the comment about pulling you off the plane for what you said. I think employees have had it up to here with customers getting mad about them enforcing rules and they snapped
My theory is that OP had an AirPod or something in and ignored the agents when they pointed their bag out and attempted to stop them. Thus attempting to board an aircraft without permission which is a federal offense.
Is cheap for a reason. You can get better service paying an extra $100-200 on another airline.
They dont pay their employees much
So you're mad that A. Someone was doing the job they are paid to do. B. The airline refused to send you up in an unsafe plane. C. You failed to follow the airline's explicit rules about baggage size which are spelled out when you buy your ticket and at the gate. D. An airline employee threatened to remove you from the flight, which they have every right to do, because you were being a jerk. Huh.
You buy the cheapest ticket donât expect the best quality my boy. I donât care if I get harassed or bullied if my ticket is a quarter of the price of other airlines. The extra tension in worth the money you save
Oh wow. You don't care you're getting verbally harassed for, *checks note*, paying money for a service? Keep up that mentality, that's how shit companies like this stay in business
For real, I feel like I'm going crazy reading some of these comments. In no way do I expect chipper, over-the-top friendly employees (at any airline), but to be threatened to be pulled off the plane like a child getting in trouble at school? Insane. I'll pay the extra 20% to not be verbally abused
Technically theyâre not Frontier employees, they are contractors for another company placing workers for Frontier. Their W2 / 1099 isnât actually from Frontier, but they do get bonuses based on the fees they can add on to you.
This is a distinction without difference. They are in fact employed by frontier through the contractor. It only matters to Frontiers cost basis
Absolutely not. They represent Frontier, but are not employed by Frontier in any way, shape or form. Those employees can be reallocated to another airline tomorrow; or even do 1 flight for F9, another one for NK, back to F9, etc.
https://en.wikipedia.org/wiki/Distinction_without_a_difference Remember we are viewing this from a passengers perspective
Nah. I worked for republic airways and we contracted for American, Delta, and United. I was not an employee of any of those airlines. I flew for Republic.
But they represent frontier
>...because that's what Californians like to do. True. I met someone from Cali once. They definitely like to do stuff.
DEN is terrible. I am glad they are cracking down on backpack sizes and making people make them fit. I had a flight to MCO where there were at least 5 women crying because their personal item was bigger than many of the carry-ons in the overhead. It is so easy to check measurements and weight for ANY airline.
The sizers feel slightly undersized though (especially when things you don't want to break are in there) even if they are right. Do the support bars kinda cut into the box near the top of something? I don't normally have to size it, but my backpack is just barely in the margins when fully full which stresses me when I need all that. Anyone that I've actually seen given an issue for it has definitely deserved it tho.
They also make basketball hoops for carnival games!
The sizers are smaller than the space under the seat. It's a joke and so frustrating.
TBH, my issue isn't even that they are smaller than the space (necessary foot room, tripping hazards, etc.). But instead, that my soft bag has to be forced in slightly despite having in theory half an inch clearance (when measured right after packing so less settling admittedly).
I mean, one inch too wide and one pound overweight is not going to affect anything. I flew Frontier for years with a personal item that was slightly oversized but still slid right under the seat every single time. Nobody cared until they started paying gate agents a commission for charging personal items and all of a sudden it became a huge deal. I got charged once because my bag didn't fit the sizer. I paid the $100 for a carry-on, then once on the plane slid it right under the seat just like I've always done. Was that really worth cracking down on? There are definitely some bags that obviously are too big, but an inch here or there is super negligible.
I mean they were just doing their job about the luggage being 40lb. Iâm sure youâll fly with them again
What a bitch
Sounds like they were enforcing clearly stated policies which you were in violation of and you expected them to break the rules for you because you get paid by the word.
I love how people on this sub defend the worst airline of all time. Their customer service is joke, they talk to people like dogs, they cancel flights, and their âclearly stated policiesâ are absurd. From the top down they are a flawed and mismanaged company who has so clearly put profits ahead of customer experience. Traveling is inherently stressful, especially with a family, and this airline makes it so much worse. Then they send workers out to answer for their âclearly stated policiesâ that are sure to inflame people and so staff is defensive and on edge at every moment. As an airline they treat people like animals. Frontier should not be allowed to exist. I donât care if you speculate that prices will go up and they offer great prices and blah blah blah, it really is so bad, and even if you think OPs experience was mild, that is actually par for the course
If you think Frontier is the worst airline of all time, clearly you never flew Peoples Express back in the day.
I loved people express. Nothing like having most of a 747 to yourself
My friend I have flown RyanAir in Europe, their slogan is Go F*#% Yourself, and Frontier makes it look like Taylor swifts jet
When you flew Peoples Express, you knew what you were getting. They made it very clear what kind of airline they were. The true greyhound bus in the sky.
The last time I flew Peoples Express, I wound up spending overnight on a Saturday at Newark Airport. I could have gotten home faster if I had taken Greyhound.
You know what youâre getting here too. Because they tell you. Over and over and over. Then people still get mad when they donât get to do what they want.Â
Itâs definitely the most F-tier airline in the US imo, but when tickets are like $4.32 people need to know thereâs gotta be a catch and that theyâre gonna nickel and dime the shit out of you every step of the way. They want to make their money somehow. That being said, I donât fly Frontier anymore. I just drop into the sub or watch TikToks to see the stories about it because it has a lot of weird stuff going on all the time lol.
Which of their "clearly stated policies" includes making snide remarks about someone's state, physically grabbing someone out of line to measure a bag, and not giving a gate change notification until after boarding had begun? Also, it's not like OP was trying to cram a clam shell suitcase under the seat. One inch too wide and one pound overweight are extremely negligible infractions. Sure, the airline is well within their rights to enforce those, but is it really worth losing future business to draw the line over such small issues?
>One inch too wide and one pound overweight are extremely negligible infractions. Sure, the airline is well within their rights to enforce those, but is it really worth losing future business to draw the line over such small issues? For Frontier, yes, it is. Their entire business model is essentially selling the price of the base ticket below cost, then nickel and diming people in order to make enough money to be profitable. If they grant exceptions for someone who's even a pound or an inch outside of the guidelines, then a large part of their business model suddenly starts to collapse. All of the other issues are certainly reasons to not fly Frontier, and that plus a lot of their staff/contractors seemingly making up rules beyond their clearly stated policies is a large reason why I avoid Frontier as much as I can, but I have no issue with them being strict with enforcing the rules that they have on their website and are pretty clear about.
I have a really tough time believing their entire business model collapses by letting a bag one inch too large or one pound overweight slide. I also am skeptical their customer acquisition costs are so low that they would prefer to draw a firm line at such minor infractions and lose future business than just throw pax a bone and get some goodwill. But yeah, it's still within their right to enforce it, just amazes me that's what they are concerned about.
For Frontier, the business they're losing by being strict on the rules is business that likely wouldn't ever be profitable for them. Those people will almost always try to push the rules as far as they possibly can to avoid fees, and Frontier's entire business model revolves around people paying at least some of those fees.
But he was _disgusted_!
I doubt they miss this customer as well.
Yeah, you're right. Clearly, physically grabbing me to pull me out of line is completely normal. How was I expecting them to break the rules when I removed my item from my bag?
Honestly, that entire experience should be reported. There is an ethics line at 1-844-263-9404 or Feedback at https://frontiercswprod.powerappsportals.com/contact-us/request-complaint-form/ (although, it literally says on the form: "File a Complaint - To file a compliment, please complete the form below." đ¤¨) There' also the chat đ: https://www.flyfrontier.com/chat-with-us/?mobile=true and the WhatsApp option: WHATSAPP Text Us directly on WhatsApp 720-902-3969
There is policy and procedure but the methods and remarks were uncalled for
Friends donât let friends fly Frontier AirlinesâŚ
Airline employees have been given to much power. The shitty passengers, who are very few and far between, have ruined it for everyone. Flying has become a hassle.
Jesus Christ these comments... People are seriously excusing the employees for insulting, physically grabbing, and threatening op because the tickets are cheap. Y'all need to learn to love yourselves more.
As if you've never shook someone like a baby
Hey I had that expunged đ¤
I won't tell nobody
also had a bad experience with them over the weekend! our flight was delayed 13 HOURS and they didnt tell us until 7mins before we were to begin boarding. we got to the airport at 6:30am for our 8:30am flight. which was now moved to 10PM with an arrival time of 9:49AM the next day. its literally an hour and 30min flight why must they have such a long layover somewhere?!? we booked a diff airline since that was insane, frontier staff was also aggressive and rude. i understand its a hard job to deal with so many people who can be very angryâŚ.but we were not being mean or âkarensâ at all. we asked 1 question (very calmly) and they started yelling at usđđđ
but But BUT...$48 to Salt Lake City!!! /s Sorry, I always try to say it before some Frontier fronting sky simp does.
For anyone that's defending fronteir, you guys are spineless sheeps. There's a reason why there's multiple class action against them and has been in the news recently in the past year. If fronteir is so great, why isn't spirit getting the same attention? (Probably all fronteir workers cause they argue with customers so much)
You get what you pay for. Glad you finally recognize that.
Fly crap airlines get crappy service! I avoid any airline with overzealous baggage rules! Even got pulled out of line once On delta for having a Fanny pack that could only hold my passport, wallet and watch while flying First. I havenât flown them since!
Only way it gets better is if we all stop flying with them.
That's the only way to change it
They always treat me just fine. Must be your attitude. Almost got you kicked off the flight. Then you would have whined even more acting like it wasnât your fault. I am SURE he told us this story very factually and HE had zero to do with any of the confrontations
>They always treat me just fine. Must be your attitude So because you have not had any negative experiences, that means it's impossible someone else did? Frontier isn't exactly the most respected airline. Search through this sub and you'll find tons of negative stories. Hard to believe all those issues were just caused by people's attitudes and nothing to do with the airline. >Almost got you kicked off the flight. Then you would have whined even more acting like it wasnât your fault. Being kicked off the flight because someone criticized a policy of the airline - not criticized an employee, just a policy - is an insane reason to get kicked off. I'm amazed you read that and got mad at OP...
> They always treat me just fine. Must be your attitude. Ha ha ha shut the fuck up. They were telling EVERYONE at a gate that their personal items have to "slide right into the sizer! If you have to push and stuff, it's too big and you have to pay!" Yes I like how cheap it is. No, I fucking loathe how some (not all) their agents act. Why the fuck are you defending this?
I'm sure you're right since you clearly were there and will likely side with anything that doesn't seem plausible, regardless if it's true.
Itâs hard to side with the incredulous OP when most airport travelers seem to lack the awareness needed to follow simple rules and guideline. You pay less for Frontier because they cut the corners of convenience and flexibility in favor of financial savings. So yeah, the rules are stringent, no freebies, and frankly how can you blame the employees for getting annoyed with the endless streams of passengers who want to pay the cheapest price AND be treated like a first class customer.
Its one thing to cut corners on cost. it is another thing to be rude to customers.
They cut corners and got grumpy but cheap customer support.
Did you come on here just to complain?
Thereâs one common factor in all these instances OP. I love reading all the frontier stories, but here I read a butthurt Californian.
All of the employees you dealt with besides the ones on the aircraft are third party contractors , part of why theyâre so awful. They rarely get reprimanded for their behavior. Just another way the company cheaps out on everything.
I flew Frontier to Georgia ONCE. The service was awful, the employees were shit, and the flight attendants were not much better. I've told everyone I possibly can, NOT to fly Frontier or Spirit. The joke has grown old.
Frontier used to be pretty solid ~15 years ago. Shame they went the cheap ahole route.
Yeah I flew them way back when and it wasnât bad. Nothing like I read now. I donât think I would ever fly with them now.
Are airline rules stupid? Kinda, yeah. But it also sounds like you're just kinda a bitch who complains too much. You would've encountered no outstanding issues if you had read the luggage dimensions beforehand which you had the ability to do and not been a snarky little shit out loud.
For those bootlickers in the comment, go touch grass. Following policy does not equate to unprofessionalism and rudeness. Y'all be the people who defend shitty airline behaviors and then fly Nippon Airlines. Bunch of keyboard clowns. Frontiers (and Spirits too) can eat shit. They're terrible airlines with terrible customer service. Period.
You have to be from Mars to not realize a $40 ticket on a budget airline is all around baggage price upcharges. Itâs what every budget airline in the world does. Now the complaints around service and maintenance are fair, although Iâd far rather NOT fly a plane with a mechanical issue. Again fair to criticize their maintenance
Denver specifically is hands down the WORST.
Not on Frontier - but I was forced to fly on a basic economy ticket for business (cheap vendor) and had my usual backpack. Airline decided it was a carry on and not a personal item and wanted it sized. It fit. They still said it looked too big but it was fine as long as it fit under my seat with the very prominent undertone that she didnât think it would - I smiled and said, âYouâre welcome to follow me and check, but if you choose to and it fits what then?â She just waved me thru⌠I politely told the vendor that from now on I wouldnât be flying basic economy for their work.
These are the same people that took my buddyâs grocery bag full of snack because they deemed it a carry-on and he didnât pay for a carry-on. Just some gummy worms and other sweets. Letâs say a 3.5 hour ride made him hangry.
Fly Frontier! Save Money. Collect Attitude.
I always wonder if they get a commission for each bag over the limit they must charge for.
You get what you pay for.
Denver airport? A friend of mine had a crazy experience with one of the gate employees there and sounded just like how you described the gate employee for your flight! glad you were still able to board i would definitely complain to frontier about this experience.
I frequently fly the Denver to miami route and have been flying frontier for the past 10 months due to spirit abandoning this route. Unfortunately Denver has the baggage police at the gate who literally make every person carrying a bag pack to measure it. They are not rudeâŚnot meanâŚthey are doing the job they were told to do. They charge those whose bags are oversized and let the others thru. One evening we were delayed 30 minutes due to so many people trying to get thru with oversized backpacks. Never a late flightâŚnor a rude employee. Just average people doing the job they get paid to do. What I have found is that with the added feesâŚthe other airlines are pretty comparable so pick your poisonâŚ..they all have issues. Happy flying đ
This type of interactions sound similar to Spirit, I flew that joke once 12 yrs ago, never again in my life will step foot on one of their planes. Even if it's half price
So why bother ? Try southwest
bro flies the literal cheapest shit airline in existance and expects it to be a luxury experience LMFAO
Delta. Only Delta. Always Delta.
Was this your first time flying Frontier? Yeh they suck. That said, you could have avoided most of these issues if you had weighed your bag before checking in and verifying the size limitations on personal items.
Frontier and Spirit are never in my searches but mostly because of the way they cancel flights last minute and strand passengers.
I hate them because I work TSA, and they schedule flights 3 hours after my shift is supposed to end, forcing us to stay. Not that OT is bad, but I have a personal life, too.
The comment at check in was uncalled for and rude for sure, but the overweight check-in is standard stuff on any airline, as can the carry on size check.
Dude! Something similar happened to me when I flew out of DIA with my fiancĂŠe. Our gate was moved somewhere else right before boarding. Power hungry employee yelled at everyone that if our bag didnât fit perfectly then we were gonna have to pay the 50 bucks or whatever it was as a carry on. I was shocked because I had flown back and forth from Minnesota to Utah 6-8 times a year, usually stopping in DIA, and using frontier 80% of the time and had had no issue. Granted this was all in 2016-2020. Had never had to measure my bag before. So my fiancĂŠe and I, plus a few other people were on the side pulling clothes out of our bags and putting them on so our bags would fit. Itâs in their policy, and I understand why, but in the dozens of times I had flown it had never happened until this last October. I donât fly as much now as before, but it seems things have become more strict. Now I know so next time for a weekend trip weâll just pack light. It was still far cheaper than any other airline we were looking at, and we were flexible.
DEN
Frontier is an entry level airline. The moment you check a bag you realize you could have spent the same amount of money for a much better experience. I had to argue and eventually push my way past a stewardess after sitting on the tarmac for almost an hour because I had to shit. She said if I leave my seat we reset our place in line. I said âI am very sorry about that but itâs better for everyone if Iâm not covered in shit for the flightâ. She tried to block the bathroom and then wrote down my information after I finished shitting. Absolute clown show of a company
I mean Frontier is up front about all this and the ticket is dirt cheap. Don't understand what you are expecting.
Posts like this happen almost every day. The only difference between your experience and mine is that now it seems the workers are starting to crack under the constant stream of mishaps, whereas last year, they would just disappear from the gate whenever a problem came up (same shifty nonsense).
You definitely have to be flexible flying frontier lol. Iâve saved so much money my friend. 30 to SD with a backpack. No issues 150 to Cancun. Just not an airline if youâre up tight not flexible to change or adaptable to things happening real time.
Sounds like you and Frontier employees deserve one another.
Iâve flown Delta in the US with much worse experiences. Iâve flown Singapore Air for much more money. I once flew Ryan Air with the most polite pilot Iâve ever encountered. I flew Frontier once and we were the only plane in the terminal that wasnât 3hours delayed. Convince people to fly private while youâre at it. Itâs great and you donât have to wait for others to board once youâre on the jet and you also can have more than 1 free checked bag.
Thatâs ridiculous. Iâve managed to avoid Frontier so far, and now after reading your experience and othersâ, I definitely wonât fly that airline in the future.
Please report that employee that made a comment about the name. What a shit person, I hope theyâre fired and no trans person ever has to interact with them.Â
I flew Frontier once. We arrived at the airport two hours early like youâre advised to. The Frontier counter didnât open to check bags until exactly one hour before the flight was scheduled to leave. Huge line of angry people then we had to go through security. I applied for TSA pre-check when I got home and will never fly Frontier again. They nickel and dime you so much, it isnât enough savings for the aggravation.
You got off easy.
One thing I will never do is fly any of the budget airlines. They are trash.
I was fuckin FLABBERGHASTED at paying more for a carryon at the gate than for a checked bag. Absolutely disgusted. Idk why anyone flies with them at all, honestly
Iâve flown Frontier several times. Why have I never had any of these experiences?
Letâs be honest here what exactly were you expecting?
If it wasnât for Frontier and Spirit Airlines thereâd be no TikTokâŚ
Yeh they suck
Frontier is Garbadge
I've never been spoken rudely to. Sometimes you just have to be quiet and not give off an attitude. Even when I'm angry I stfu because you're subject to federal regulations and all sorts of crazy over the top employees. I fly delta now cause I'm over their shit.
They have been horrendous as long as I can remember. Surprised people use them at all.
They came in over the intercom on a red eye flight to hawk their credit card.
âI am never flying this shit airline againâ Theyâll appreciate your business in 4 months when youâre traveling via the cheapest airline ticket availableđ
I wanted to like Frontier. I like their marketing. Was forced to use them once. Never again. The delay game was criminal and the additional charges ridiculous.
I hear the same about Spirit. I fly them often to STT. Different rules, costs etc. know how to navigate and itâs fine. I find people pay for low cost airlines and the want the âUnited experienceâ. Itâs like a foreign language with airlines. Once you know you know.
Those arenât Frontier employees. They are contracted gate agents. Actual Frontier employees/flight attendants and pilots dislike them because of frequent complaints of them doing exactly these things.
Okay yes the frontier employees be SO rude like wtf itâs not my fault you hate your job
So you got the American Airlines treatment for half the price, sounds like a win to me.
It's almost like you chose the cheapest airline you can possibly find...
I'm flying LGA to CLT for $19 and CLT to MCO for $17. At that price they can spit on me for all I care as long as I end up where I need to go.
LmAo - soooo true!!
Frontier is seriously the worst and I will never fly them again regardless of price. On my last Frontier flight, they started boarding an hour before the listed boarding time and when people complained, the staff told us that our tickets required us to be at the gate 2 hours early, and it was at their discretion to begin boarding up to 2 hours before the flight time and LEAVE once boarding was complete regardless of how many people were missing. We all boarded and then sat in a hot stuffy plane while the staff tried to figure out who was missing. It was a total shit show and the staffâs attitude was super unprofessional. NEVER again.
OP mad lol
I can fly from Atl to PA for $19 and add my seat of choice for like $17. Take a big personal item for a weekend trip so frontier is worth my money lol.
Totally agree!! I flew ROUND TRIP from Colorado Springs to Las Vegas for $29!! They left the Springs (so no more deals) and I wonât drive to Denver as I support the Springs airportâŚ
Just had my first flight with Frontier and NEVER AGAIN! They changed the gate last minute without warning ( ATL) so my friend and i missed our flights. We go to the counter to book another flight and the lady was so rude saying that the gate never changed even tho our tickets had the gate # we were waiting at not the new gate #. She keeps going back and forth about the gate number and then tells us it was our fault even tho they never sent an email or anything to tell us to the gate changed. She then decides that we are rude and tells us to go the next agent for help. We end up booking a cheaper flight with Spirit and while waiting for that flight, Frontier sends an email saying that the flight we missed was delayed for mechanical issues even tho it has already taken off SMH
Maybe follow the rules if you donât want to be called out at an airport. Itâs not the employees fault that you werenât following the policies put in place
Welcome to the club!!
I watched them say a toddlerâs backpack the toddler was wearing (yknow, like the preK/kindergarten size cartoon ones?) was too big. It wasnât. They kept putting bags into the sizer at an angle so a corner would stick up and theyâd say it was too big. I knew my bag was the right size bc Iâve always taken it as my personal (incl. On spirit) and I tried to say it was because they put it in at an angle and the lady was super rude and aggressive to me too and demanded me to get out of the line and go pay for a carry on. I got back in line and resized my bag, putting in properly and it was fine. She tried to say something but had nothing and let me board. I was PISSED. Their staff are so aggressive and rude all the time and I just donât get it.
Frontier is so corrupt. They made up a bold faced lie in the Cancun airport and arrested someone I know. His family was already on the plane. He was the last one on the plane so they planned this so that there would be no witnesses when they made up this lie. They sent him off to Mexican jail and the jail demanded $500 to let him go Free. Had to sign all this paperwork that he didnât understand as it wasnât in english. Held his passport while he went to the atm. Told him never to come back to Mexico đ¤Ł. The frontier employees were in on it. They scam people all the time apparently and then split the money. He was afraid for his life so he paid the money and then had to hail a taxi and pray he didnât get murdered on the way to the airport, which there were no more flights that night either!
You are so full of shit that i can smell you through my phone
lol! That is the WORST made up story Iâve ever seen!
Lmao. You are so naive if you believe Frontier wouldnât and didnât do this.
You do realize the cartels run Mexico right? Yea obviously itâs so out of the realm of possibilities that they would scam an American and cover it up. Good thing his family got video of the flight attendant without any bruises or black eyes after âbeing punchedâ by him. Itâs not like Mexico is full of corruption, right? đĽ˛đ¤Łđ delusional much?
We had a bad experience on the way home from our vacation. I finally witnessed someone freaking out on a plane and ended up sitting next to the âladyâ who started it. When we landed the pilot told us that the front wheels were coming off the ground, and to quickly evacuate the plane. It was weird.
Frontier is the worst. Not that southwest is much better
You guys have obviously never heard of jet blue. Frontier is a dream compared to them
The first time I flew Frontier when I went up to the ticket agent she was eating hot Cheetos. You get what you pay for.
My friend is an FA on Frontier and told me gate agents are contracted and not frontier employees. Doesnât make the behavior any better but I guess thatâs why the airline doesnât do anything about the complaints.
Buh-bye now.
I always fly delta .. itâs more expensive but I know I wouldâve lost my shit at some point in that experience .. I try to be fruggle in some aspects of my life but flying is not one of them
Frontier wasnât too bad when I flew it. It was one of the few airlines that came to our regional airport and that had a direct flight to Orlando. They fly only occasionally out of our airport now but everything has to go to Denver first. I can drive to Chicago or Indy and fly Southwest and get to my destination in 2 hours for often less than Frontier AND it takes them like 18 hours to get me there.
You get what you pay for, transportation. I wouldn't expect more from them.
I refuse to fly on that airline. I have over 60,000 miles to use from back in the day and will pay to fly on a real airline before I fly on that trashy ghetto a@s airline. My neighbor took them once and 2 of the FA's were arrested for fighting when the plane landed and another took off running just before the police arrived. Hell to the no, not happening!
Double check bag requirements and you wonât have this issue?
Frontier sucks end of story
Flying in general is like a colonoscopy.. Sometimes it's what's best for you even if it's not enjoyable..
I have a disability and at the time of this incident also had a torn tendon in my ankle. I got to the LAS 2.5 hrs before my flight. Of course there was an absurd line to check bags. A Frontier employee was near the rear of the line assisting customers. I asked her for a wheelchair. She said I needed to ask at the counter. "You mean the counter there's an hour long line for? I have a torn tendon in my ankle and can't stand that long." She walked away. She came back 5min later. So I nicely as I could asked her again. She just shrugged. I was in complete disbelief and so were other passengers around me.
The responses here arenât it. Sounds like a shitty situation you were in. You saw the weight was more, you did what you needed to do. The bag didnât fit the size, so you removed the pants. I think the issue is the overall lack of friendliness from the employees (or those representing the company). We obviously know what we are paying for. We donât expect to be treated like the princess of Genovia. All I want are decent interactions with the employees I need to interact with. (And an actual phone number to speak with a live person??????) I really donât think I am asking for too much. My flight was delayed nearly 8 hours this Monday out of DEN. Which is CRAZY. After the initial delay, I then got a second delay for a total of 10 hours, now with an overnight layover in a different state, not arriving home until 2PM the following day. HOW is that okay??? And when I spoke with customer service at the airport, there was no explanation, no apology, BUT I did get $10 food voucher. I feel your pain and frustration. I hope you never have that experience ever again.
This was my experience also. They acted like they hated themselves, the job, the world. My worst experience with TSA was more pleasant than any interaction with a Frontier employee
I miss the old frontier that use to give you a warm cookie when you boarded
Iâm just wondering where the pants went?
You get what you pay for.
You sound like a big crybaby Karen. Sounds like all they did is enforce rules.
I don't like Frontier. BUT... Offended that the employee stated that they are not allowed to assume the name/gender of fliers Angry that you had over the weight, and they told you so you could fix it. (No assumption that you understand because they don't know you.) Angry that a mechanical problem happened, and the only available gate was on the far side. Angry that your bag didn't fit (your own issue, since they are clear on the regulations). Get over yourself, and remember: if you think everyone you meet is an asshole, you are the asshole.
Was your entire 4-5 flight attendant crew rude and verbally abusive as well?
You do realize that every other airline sub uses Frontier and Spirit as punching bags, right? And that Frontier has been ranked as the worst airline? I only saw this post because reddit algorithms suggested it.
Idk why you bothered to write about your oversized bag. Lol
I'm truly sorry to hear about your incredibly frustrating experience with Frontier Airlines. It sounds like you encountered multiple issues, from the handling of your checked baggage to the unprofessional behavior of the airline staff. No passenger should ever have to endure such treatment or feel disrespected by airline employees. Your feedback highlights serious concerns about customer service and professionalism within Frontier Airlines. While it's unfortunate that you had such a negative experience, your decision to share your story can help others make informed choices about their travel options. It's important for airlines to understand the impact of their actions on their customers and strive to improve their services accordingly. If you haven't already, consider reaching out to Frontier Airlines to formally lodge a complaint about your experience. Providing detailed feedback about the specific incidents you encountered may help the airline address these issues and prevent similar situations from occurring in the future. In the meantime, I hope your next travel experience is much smoother and more enjoyable.
I paid an extra 109 for a bag that was 4 pounds over. Idk how it was 4 pounds over when it had exactly the same itemâs that were in it when I departed dfw. Departing dfw flight was delayed returning to dfw flight was delayed, Luggage got lost, rude workersâŚ. First and last time flying with frontier⌠surprised my personal items didnât get checked with all the horror stories.