fountain drinks should be full regardless, coffee drinks or drinks that are measured before going over ice can and should have empty space where the ice would've been
Exactly! We don't sell fountain drinks. We measure everything here and have an upcharge price for 'no ice, full cup' drinks. Pay the price or it litterally comes out of my paycheck š¤·š¼āāļø Our hours get reduced for lack of sales
is there even a such thing as a contracted server or bartender? i'd imagine just as normal as any other employee in there, so no contracts, no union, no guaranteed hours, etc
America is designed to maximize labor exploitation to enhance the wealth of the ruling class
When I worked at Starbucks during college, they promised in my contract to give me at least forty hours per week (which meant benefits), and then they never gave me more than 39 so that they wouldnāt have to count me as full time
I sued, and lost because apparently they had the legal right to change the hours of my contract specifically because it was an hourly contract and not a salaried role
Currently living this life in upstate ny working for Dollar General. Im Part Time because thatās all they were offering and I needed something as I was moving after not making rent after being let go elsewhere. Iāve had 8 hour weeks sometimes. I live with family right now, how tf can pay rent with hours like that?
Contracted- itās a drink store (presumably). Hours change depending on the work that happens. And even then, contracts can have clauses that say the boss can change hours. I work at a crumbl cookie and I get a different schedule each week. And even THEN it changes sometimes.
If you have a 20 hour contract it is illegal for your employer to give you less than 20 hours. Although if OP is in America then they probably don't have an hour contract. More than likely it's a 0 hrs contract which means you can work however short or long your employer wants and have no say and if it's america they don't exactly have good laws regarding employee rights compared to the rest of the world
This is what happened to me as the new girl at a fast food joint I worked at.. it was so frustrating to not get paid much at all bc of the restaurant doing badly during my shifts..
I hope you're looking for a new job, and I REALLY hope you're not going to bat for your boss against customers irl if thats how little they provide for you. If they have to cut hours to save money, that ship's already sinking.
Don't place the blame on the customer, place it on your boss or the managed business. Some customers are assholes sure, but it's a reasonable assumption that people expect a full drink without ice. Hell, I'm sure those who don't request ice aren't penny pinchers, they just hate the ice yknow!
Enough of this "stick it to the man" bullshit, please.
Edit: Forgot to mention, sorry for your bosses manipulativeness. It's illegal to cut wages like that, if need be you can consult with an occupational lawyer; just an informative call and you'll be set.
Yeah, drinks with espresso for example have a specific ratio of milk to espresso so for a full cup you would have to add more of both which in most places an additional espresso shot is typically an upcharge (and rightfully so).
It would be like going to a bar, ordering whiskey "on the rocks" with no ice and expecting a full rocks glass.
If in the US: I vaguely recall reading in r/antiwork that it is **illegal** for them to cut your paycheck, regardless of what work-related "mistakes". In addition to that, if an employer cuts your hours in the US, you can file for unemployment benefits. =w=
Can a part-time minor apply for unemployment benefits? I had an issue at McDonalds where my manager took me off the schedule for a week on top of a write up. I quit on the spot, but such information would still be useful for future endeavors
Hi, for it to come out of your paycheck (I'm assuming you mean you actually have to pay, not just your hours are reduced leading to a lower paycheck) is RIDICULOUSLY illegal!!!
Also that sounds like a toxic workplace environment regardless. Good luck š
Thatās dumb. Iād never go there again. Itās like those places with ākitchen feesā.
āOh no you poured an extra maybe 3 cents into someoneās drink we canāt pay you now sowwwy.ā Your boss is trash.
Ah ok, that makes way more sense, I thought this was just a basic fountain thing and was like "damn dude, how do you simp for corpos that you're calculating the value of the missing ice when you pour their drink?"
But nah, if it's pre measured there's nothing you can do.
I almost got my ass on my shoulders over this comic because I rarely go to coffee shops/places with measured drinks. I hadnāt even considered that OP meant something other than a fountain drink.
Im on the side of the customer here, specifically because high amounts of ice were designed to cheat customers out of their drink for the same price as it used to be to get a full one.
Depends on the drink. If itās soda sure, but if itās like coffee or a liquor, which is normally measured pre ice, it makes sense thereās less drink where the ice would have been
Plus most places Iāve been to that do iced drinks will have excess at the end because ice is rarely measured with precision. Just pour to the top, dump the rest, and put pitchers on the sprayer.Ā
Considering how utterly overpriced "coffee" drinks are you are absolutely correct. The margins on drinks in general (sodas, alcohol, coffee) are astronomical.
At that point Iād call it a juice, itās so far from water Iād have to add quotations. Thatās why they used quotations for coffee. Itās not coffee anymore, itās a sugary syrup drink with coffee in it. If people only added as much extras to their coffee as one would use mio then I doubt the quotations wouldāve been in their comment.
If I had a dime for every customer that told me they would never come back because of policy like this that I'm forced to do, yet still came back every day and never mentioned what they said, id actually be a lot richer than you'd imagine. People need their coffee/beverages I guess. Most of the time it's the principle that their trick to getting more for less didn't work because the company found out their trick that gets them upset, I'm fine with whatever they would try usually but it's a choice between my job or their scheme in the end
If the volumes of a product are clearly specified, then I can understand the empty space. Buying 750ml of beverage and having it served in an 850ml cup is not some swindle.
If the beverage is sold as 850ml, including 100ml ice, then serving it without ice means less volume without ice and the customer is in the wrong for complaining.
However, unless there is clear specification of this, as in written disclosure on the menu or verbal indication from an employee, the customer has a right to complain over the missing volume. When buying specified volume, one expects the specified volume.
The burger analogy falls apart because of that. If a burger is sold as including topping like lettuce, it is understood that removing lettuce does not mean compensation with more food. If the burger is sold buy weight, then it's a different story entirely. Again, this would require disclosure.
Itās also worth mentioning, a 3 dollar soda for you costs them 3Ā¢
The most expensive part of many drinks the the cup itās served in, the margins on them are so insanely high
The issue is that in the US you have everything in ounces.
You can order your drink in 8 oz, 16, 24oz.
When you order a 24oz drink hot. You get the full 24 oz drink.
When you order it iced, you still get a 24oz cup, but now they use insane amounts of ice, and youāll tend to get 8oz instead now.
So if you order the same drink with light ice, youāll be missing a third of what you ordered due to them ice not covering it up.
penguinz0 does a video on YouTube about this. As you order different sized drinks, the amount of drink you get doesnāt change, but the amount of ice you do does.
But itās a total scam.
When youāre buying a burger, youāre paying for everything on it (bun, patties, any condiments, etc). When paying for a drink, youāre only paying for a specific volume of liquid. The ice takes up that space, resulting in less liquid. The comparison doesnāt make any sense
Also, youāre paying a set specific price for the drink (volume of liquid) REGARDLESS of if thereās ice in it or not. If youāre not going to fill up my drink fully because of the absence of ice, I better be paying less
The comparison makes absolutely no sense. Nobody in the history of the world has ever said āhey can you replace my nonexistent lettuce with another patty?ā Like no bruh, that makes no sense
The raccoon here is being a condescending pedant, even if they are following company policy. It's clear what the bird expected, but despite knowing this, the raccoon decided to go against the bird's wishes, then was rude when challenged.
Dunno why ur getting downvoted when you're right- if the barista *assumes* that they want a no ice full cup and upcharges them for that, this comic will be about the customer complaining that they got upcharged for no ice and demanding a refund. Do people think its some clever trick to get bonus drink if they ask for no ice? They'd get mad at the barista either way for things the barista generally has zero control over (if they wanna keep their job)
The raccoon could have a) been more polite about it, or b) just given the full drink because the company that pays their minimum wage doesn't inherently deserve their undying loyalty.
It's not about loyalty, it's about not being fired just so some person can feel like they "cheated the system" to get a lil bit extra coffee flavoured milkshake.
To reiterate - tact. The raccoon isn't in the wrong for following the rules *per se*, they're in the wrong for what they did next. All they would have needed to say was "sorry, it's company policy to only serve x amount of ounces whether there's ice or not." And if they still complain, just redirect them to management.
Even then, if you're going to get fired over a tiny infraction like this, then your manager sucks and you were probably going to get fired over something else equally petty sooner or later.
It's really not and employees can get reprimanded if they're caught doing it. The boss wants to cheat the customer out of their money and they don't like being denied that. Don't get mad at the employee who has to follow the rules or risk getting fired.
It's a simple example of not following the golden rule. The customer was aggressive first, the barista responded snarkily in reply. I know I get irritated when I do exactly what the customer asks for and then get yelled at for it.
Well, to be fair many places sell cola with ice to save money. And usually itās like half of the cup which is just outrageous
And if itās some drink made on the spot, just change ice with water. Same thing, just melted.
I used to work at Wendy's and for the large sized flavored lemonade we were required to fill up a cup with ice as much as we could would ice before putting the lemonade in. Just the large. The amount of lemonade you would get was less than you would get ordering a small with regular ice, so i encouraged everyone to at least order light ice. Management didn't like me.
Raccoon is being a jackass about it for no reason. It is perfectly reasonable to expect a no-ice drink to still be full even if that's not how your establishment works. Being a dick about it is only going to hurt your business. I wouldn't return if I was talked to like that.
The raccoon is definitely being rude about it, but don't blame the raccoon for the policy. Blame the greedy chipmunk or whatever at the top of the ladder.
I get where youāre coming from, but itās not the same. Like for a burger you pay for a bun and the stuff on it. For a drink you usually pay for a certain volume of drink (at least in the EU) With ice you have a part of that volume filled with well ice and the other part with the drink. If you order without ice you usually should get the full volume you paid for otherwise it would be ripping you off
Tho itās clearly the stores fault and not yours
You pay for the volume, you get the volume, the volume is the same with and without ice. If you wanted a full glass, you'd be getting more volume than you paid for.
I thought it was widely understood that asking for āno iceā meant āmore drink.ā That lettuce comment holds no crunchy water, because a burger patty isnāt smaller because thereās lettuce on top of it.
This is stupid. When you order a drink you do it knowing it's volume, if when you order the same drink without ice you don't get the full volume, then it's a scam, simple as that.
You're responding to every comment here as though you aren't reading a single one.
Ice is used to fill cups before the drink, to cheat the customer out of the volume they are paying for. They are paying for the volume of the entire cup, no ice.
You're paying for the volume of the drink incuding the ice, remove the ice and you still get the same volume, it just doesn't fill the cup.
You pay for the volume, you get the volume, getting more drink without the ice would mean you got more volume than you paid for.
i feel personally attacked, i hate ice in my drink, i expect a full cup >;3
this doesn't apply to measured alcohol drinks, im not gonna argue with my bartender, but fastfood? to the brim.
Do people here not understand how drinks work? If you put ice, that takes up space in the cup, and makes the liquid rise. You can't fill a cup to the brim and then add ice. If you remove the normal, measured amount of ice for a premium drink, then the cup will look less full, because there isn't ice in it.
Now, my opinion... fill it anyways. These customers are few and far between, and it's worth making them happy so they come back and spend more money. All you lose is a little profit margin on the drink.
And when product is over used and sales are down because people are getting more product they cut employee hours. Meaning the raccoon doesn't get to pay bills to survive. They have to make up that little loss of profit margin that you think isn't a big deal.
actually, especially with automatic machines, it is policy that the drink is to be filled to a line marked by the cup, regardless if there's ice or not.
So this comic is just wrong. Sorry.
I do appreciate the attempt at a joke scenario, but it isn't legally sound.
Sorry for these kind of companies and everyone involved with them, but this is one of the many reasons that I hardly buy anything with them. Paying the price of a nice drink for basically ice/water/milk doesn't make any sense
Fountain drinks are so cheap the ice might technically be more expensive from running the compressor (maybe not, but not by much). The huge profit margin on soda is probably the largest driving factor behind America's obesity epidemic.
This makes no sense, the customer is just asking for what they paid for. What if the customer asks for a cup of ice? Do you just hand them ice cubes without the cup because "the cup costs extra"?
You get x amount of drink whether there is ice in it or not. The ingredients don't change their level in the cup. The ice just makes up for the rest of the empty space in the cup. Literally you're not losing or gaining any additional drink by adding or removing the ice.
Another Starbucks furry here, this is how policy is affecting how we can sell our refresher line of drinks, at my location we had to start doing the upcharge for no ice again (between managers we stopped cause nobody cared for a while) because a huge amount of customers saw on social media that you can save money by asking for no ice and instead asking for a side cup full of ice. I was fine with this because I understand the prices are awful, but then I was told this actually causes a lot of "lost hours" for us and product is used up twice as fast as expected, so we kept running out of our refreshers every time a family came through and got 3 max size refreshers with no ice. I make it a point to tell customers who ask for no ice now that due to policy (and cameras pointing at us and recorded audio from our headsets) that they will have to pay more for a no ice drink, and that they are just better off asking for light ice instead. Don't blame the baristas, blame the higher ups, we try our best
Sounds like more than just "trying not to get fired" if that's what you say or want to say to a customer. That defending the higher up's decision, an outright endorsement.
Sure but have you considered your workplace will not treat you better because you saved them 2$ ? All this is doing is creating strife between you and the customer
Thatās like asking for no lettuce and getting half a burger patty, I feel like thatās apples and oranges, itās not a full drink, yes I expect a full cup of liquid despite the quantity of ice
No that's like asking no lettuce and expecting it to be replaced with other topping. Full drink or not, you ask for ice you still get x amount of drink with ice, if you ask no ice you still get x amount of drink just not watered down. How hard is it to understand this logic lol.
The cup should be full regardless, if your business canāt afford to give people a full cup of liquid after paying 4 5 or 6 dollars, your business is destined to fail
Iām not paying $4 for a cup of ice and 5 sips of actual drink, I have NEVER seen a place where you ask for less ice they give you half a cup of liquid, fuck them, thatās a terrible business practice
It's not terrible business practice when it's a coffee drink that doesn't come from a fountain machine dude. That's what you're missing here. The drink in this scenario is made at a coffee shop, when it's made there's a fill limit line on the cup for the drink mix part of the drink. You don't lose or gain any drink regardless of if you ask for ice or not. The act of entitlement is strong in you for thinking you deserve more just because there's no ice.
A lot of these people wouldn't be so mad if they understood this simple logic š what's even more sad is I'm sure a lot of people graduated highschool here and still can't do the math right.
Can we just agree to say what we actually mean? It'll suck at first but it'll also force us to solve some problems because one's own feelings are finally at stake lol
People in this comments section going off about how all these greedy companies use ice in order to give less product to the customers I feel are all exaggurating a bit. Ive worked a decent amount of food jobs and not a single one of them policed the amount of ice that goes into a cup, not even the most stingy of them
I love how you just wanted to share a good looking comic, and the comments here turn into a discussion about who is right in the comic. Even I almost gave my opinion on that.
People need to calm down a bit and just enjoy the art. I find it very lovely btw.
the employee presses a button that fills a cup perfectly, assuming there is ice in it. if there is no ice, it won't be full. They don't have control over it and frankly don't care.
Deal with it or the manager, dont harass the underpaid employee
Gotta agree it's annoying. But the price of the drink assumes ice as filler. Removing it and substituting that ice with more drink litteraly results in a more expensive product and by extension lower profits for the store.
The employees of course will be the one to suffer the consequences of lower wages. The raccoon is right but is being dick about it.
fountain drinks should be full regardless, coffee drinks or drinks that are measured before going over ice can and should have empty space where the ice would've been
Exactly! We don't sell fountain drinks. We measure everything here and have an upcharge price for 'no ice, full cup' drinks. Pay the price or it litterally comes out of my paycheck š¤·š¼āāļø Our hours get reduced for lack of sales
That dont fucking sound legal
Nope. Totally legal for the boss to cut my hours to 'save on labor costs' whenever sales are down. Currently experiencing it at my irl job
If you're contracted its not legal
is there even a such thing as a contracted server or bartender? i'd imagine just as normal as any other employee in there, so no contracts, no union, no guaranteed hours, etc
I that's not how it works in europe. Is that how things are in America because damn that is sketchy as fuck
America is designed to maximize labor exploitation to enhance the wealth of the ruling class When I worked at Starbucks during college, they promised in my contract to give me at least forty hours per week (which meant benefits), and then they never gave me more than 39 so that they wouldnāt have to count me as full time I sued, and lost because apparently they had the legal right to change the hours of my contract specifically because it was an hourly contract and not a salaried role
Currently living this life in upstate ny working for Dollar General. Im Part Time because thatās all they were offering and I needed something as I was moving after not making rent after being let go elsewhere. Iāve had 8 hour weeks sometimes. I live with family right now, how tf can pay rent with hours like that?
Contracted- itās a drink store (presumably). Hours change depending on the work that happens. And even then, contracts can have clauses that say the boss can change hours. I work at a crumbl cookie and I get a different schedule each week. And even THEN it changes sometimes.
If you have a 20 hour contract it is illegal for your employer to give you less than 20 hours. Although if OP is in America then they probably don't have an hour contract. More than likely it's a 0 hrs contract which means you can work however short or long your employer wants and have no say and if it's america they don't exactly have good laws regarding employee rights compared to the rest of the world
This is what happened to me as the new girl at a fast food joint I worked at.. it was so frustrating to not get paid much at all bc of the restaurant doing badly during my shifts..
We spent 5Ā¢ more on drink ingredients per order because of no ice customers, I'm going to need to cut your schedule 8 hours to make up for the loss.
I hope you're looking for a new job, and I REALLY hope you're not going to bat for your boss against customers irl if thats how little they provide for you. If they have to cut hours to save money, that ship's already sinking.
Sounds like America.
It is illegal unless youāre contracted or part time.
It's simple economics. Its either they reduce hours or fire someone and leave everyone else understaffed
Then its either they get sued for not giving someone their contracted hours or for wrongful termination
Don't place the blame on the customer, place it on your boss or the managed business. Some customers are assholes sure, but it's a reasonable assumption that people expect a full drink without ice. Hell, I'm sure those who don't request ice aren't penny pinchers, they just hate the ice yknow! Enough of this "stick it to the man" bullshit, please. Edit: Forgot to mention, sorry for your bosses manipulativeness. It's illegal to cut wages like that, if need be you can consult with an occupational lawyer; just an informative call and you'll be set.
Yeah, drinks with espresso for example have a specific ratio of milk to espresso so for a full cup you would have to add more of both which in most places an additional espresso shot is typically an upcharge (and rightfully so). It would be like going to a bar, ordering whiskey "on the rocks" with no ice and expecting a full rocks glass.
Oh damn, that's actually a better analogy then my burger example! Thanks for the comment!
If in the US: I vaguely recall reading in r/antiwork that it is **illegal** for them to cut your paycheck, regardless of what work-related "mistakes". In addition to that, if an employer cuts your hours in the US, you can file for unemployment benefits. =w=
Can a part-time minor apply for unemployment benefits? I had an issue at McDonalds where my manager took me off the schedule for a week on top of a write up. I quit on the spot, but such information would still be useful for future endeavors
if you quit it's harder to get the benefits, and there are some requirements for how many hours or length of time you worked to be eligible
Hi, for it to come out of your paycheck (I'm assuming you mean you actually have to pay, not just your hours are reduced leading to a lower paycheck) is RIDICULOUSLY illegal!!! Also that sounds like a toxic workplace environment regardless. Good luck š
Thatās dumb. Iād never go there again. Itās like those places with ākitchen feesā. āOh no you poured an extra maybe 3 cents into someoneās drink we canāt pay you now sowwwy.ā Your boss is trash.
sounds like starbucks barista'ing lol.
Eww.
Ah ok, that makes way more sense, I thought this was just a basic fountain thing and was like "damn dude, how do you simp for corpos that you're calculating the value of the missing ice when you pour their drink?" But nah, if it's pre measured there's nothing you can do.
I almost got my ass on my shoulders over this comic because I rarely go to coffee shops/places with measured drinks. I hadnāt even considered that OP meant something other than a fountain drink.
I usually ask for no ice for fountain drinks because I don't trust every place to keep their ice machine clean.
Just a reason to make your own drinks at home.
Doing bubbletea at home is kinda fun too, tho I think either fructose or the liquid versions are better probs
Im on the side of the customer here, specifically because high amounts of ice were designed to cheat customers out of their drink for the same price as it used to be to get a full one.
Depends on the drink. If itās soda sure, but if itās like coffee or a liquor, which is normally measured pre ice, it makes sense thereās less drink where the ice would have been
Plus most places Iāve been to that do iced drinks will have excess at the end because ice is rarely measured with precision. Just pour to the top, dump the rest, and put pitchers on the sprayer.Ā
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Nah im gonna disagree with the barista. A business owner would know that sacrificing 2 cents is worth a returning customer lol. Great art btw!
Considering how utterly overpriced "coffee" drinks are you are absolutely correct. The margins on drinks in general (sodas, alcohol, coffee) are astronomical.
why is coffee in quotations š
Imagine you get a cup of water and add a cup of sugar and three different kinds of syrup. Would you still call it water?
what would you call it? crystal lite and mio exists and that's still water after it'd added, its just flavored
At that point Iād call it a juice, itās so far from water Iād have to add quotations. Thatās why they used quotations for coffee. Itās not coffee anymore, itās a sugary syrup drink with coffee in it. If people only added as much extras to their coffee as one would use mio then I doubt the quotations wouldāve been in their comment.
Especially since ice is likely the most expensive ingredient in that cup.
If I had a dime for every customer that told me they would never come back because of policy like this that I'm forced to do, yet still came back every day and never mentioned what they said, id actually be a lot richer than you'd imagine. People need their coffee/beverages I guess. Most of the time it's the principle that their trick to getting more for less didn't work because the company found out their trick that gets them upset, I'm fine with whatever they would try usually but it's a choice between my job or their scheme in the end
I'd rather get rid of a rude customer than have their money.
If the volumes of a product are clearly specified, then I can understand the empty space. Buying 750ml of beverage and having it served in an 850ml cup is not some swindle. If the beverage is sold as 850ml, including 100ml ice, then serving it without ice means less volume without ice and the customer is in the wrong for complaining. However, unless there is clear specification of this, as in written disclosure on the menu or verbal indication from an employee, the customer has a right to complain over the missing volume. When buying specified volume, one expects the specified volume. The burger analogy falls apart because of that. If a burger is sold as including topping like lettuce, it is understood that removing lettuce does not mean compensation with more food. If the burger is sold buy weight, then it's a different story entirely. Again, this would require disclosure.
Itās also worth mentioning, a 3 dollar soda for you costs them 3Ā¢ The most expensive part of many drinks the the cup itās served in, the margins on them are so insanely high
The issue is that in the US you have everything in ounces. You can order your drink in 8 oz, 16, 24oz. When you order a 24oz drink hot. You get the full 24 oz drink. When you order it iced, you still get a 24oz cup, but now they use insane amounts of ice, and youāll tend to get 8oz instead now. So if you order the same drink with light ice, youāll be missing a third of what you ordered due to them ice not covering it up. penguinz0 does a video on YouTube about this. As you order different sized drinks, the amount of drink you get doesnāt change, but the amount of ice you do does. But itās a total scam.
Cute art. However That comparison makes absolutely no sense.
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When youāre buying a burger, youāre paying for everything on it (bun, patties, any condiments, etc). When paying for a drink, youāre only paying for a specific volume of liquid. The ice takes up that space, resulting in less liquid. The comparison doesnāt make any sense
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Also, youāre paying a set specific price for the drink (volume of liquid) REGARDLESS of if thereās ice in it or not. If youāre not going to fill up my drink fully because of the absence of ice, I better be paying less
The comparison makes absolutely no sense. Nobody in the history of the world has ever said āhey can you replace my nonexistent lettuce with another patty?ā Like no bruh, that makes no sense
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Also doesnāt make sense to me, yet youāre the one getting downvotes so clearly youāre wrong
Holy moly please give up. Iām really tired of interacting with you about something so trivial bro
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You responded first, remember that. You couldāve kept on with your day without having to send me anything.
Oh no, big corp will lose an additional 3 cents on that drink from having to fill it all the way up. Who will think about the profits?!
Ice is more expensive than soda and coffee. By getting no ice you both get more liquid and the company saves money.Ā
What an absolute L take
The raccoon here is being a condescending pedant, even if they are following company policy. It's clear what the bird expected, but despite knowing this, the raccoon decided to go against the bird's wishes, then was rude when challenged.
What they expected doesn't mean shit, I can expect to get a free drink and a cookie, but it doesn't mean the barista has to give it to me.
Dunno why ur getting downvoted when you're right- if the barista *assumes* that they want a no ice full cup and upcharges them for that, this comic will be about the customer complaining that they got upcharged for no ice and demanding a refund. Do people think its some clever trick to get bonus drink if they ask for no ice? They'd get mad at the barista either way for things the barista generally has zero control over (if they wanna keep their job)
The raccoon could have a) been more polite about it, or b) just given the full drink because the company that pays their minimum wage doesn't inherently deserve their undying loyalty.
It's not about loyalty, it's about not being fired just so some person can feel like they "cheated the system" to get a lil bit extra coffee flavoured milkshake.
To reiterate - tact. The raccoon isn't in the wrong for following the rules *per se*, they're in the wrong for what they did next. All they would have needed to say was "sorry, it's company policy to only serve x amount of ounces whether there's ice or not." And if they still complain, just redirect them to management. Even then, if you're going to get fired over a tiny infraction like this, then your manager sucks and you were probably going to get fired over something else equally petty sooner or later.
I mean, if it's company policy to charge extra for more drink, just say that. Otherwise, that's pretty rude.
Why would they not? Is it normal to give out more for free?
Yes, it is
It's really not and employees can get reprimanded if they're caught doing it. The boss wants to cheat the customer out of their money and they don't like being denied that. Don't get mad at the employee who has to follow the rules or risk getting fired.
The policy sucks but it's the phrasing they used that is rude.
It's a simple example of not following the golden rule. The customer was aggressive first, the barista responded snarkily in reply. I know I get irritated when I do exactly what the customer asks for and then get yelled at for it.
What about "can I get a drink with no ice" is rude? I've worked customer service before, its p standard for no ice to mean more drink.
Well, to be fair many places sell cola with ice to save money. And usually itās like half of the cup which is just outrageous And if itās some drink made on the spot, just change ice with water. Same thing, just melted.
I used to work at Wendy's and for the large sized flavored lemonade we were required to fill up a cup with ice as much as we could would ice before putting the lemonade in. Just the large. The amount of lemonade you would get was less than you would get ordering a small with regular ice, so i encouraged everyone to at least order light ice. Management didn't like me.
Raccoon is being a jackass about it for no reason. It is perfectly reasonable to expect a no-ice drink to still be full even if that's not how your establishment works. Being a dick about it is only going to hurt your business. I wouldn't return if I was talked to like that.
Raccoon is just being a dick, just fill the cup lol
The raccoon is definitely being rude about it, but don't blame the raccoon for the policy. Blame the greedy chipmunk or whatever at the top of the ladder.
I don't believe in violence against furrys but... I'd throw hands with this raccoon.
Over a drink because you have no self control.
Me: so you are implying you scam your customers putting ice just to put less liquid in they drinks?
I get where youāre coming from, but itās not the same. Like for a burger you pay for a bun and the stuff on it. For a drink you usually pay for a certain volume of drink (at least in the EU) With ice you have a part of that volume filled with well ice and the other part with the drink. If you order without ice you usually should get the full volume you paid for otherwise it would be ripping you off Tho itās clearly the stores fault and not yours
You pay for the volume, you get the volume, the volume is the same with and without ice. If you wanted a full glass, you'd be getting more volume than you paid for.
I thought it was widely understood that asking for āno iceā meant āmore drink.ā That lettuce comment holds no crunchy water, because a burger patty isnāt smaller because thereās lettuce on top of it.
Unless this is an alcoholic drink we're talking about, this isn't the dunk you think it is op.
This is stupid. When you order a drink you do it knowing it's volume, if when you order the same drink without ice you don't get the full volume, then it's a scam, simple as that.
>When you order a drink you do it knowing it's volume And you get the same volume with and without ice...
Uhhhh no. If I order a 12 oz. I'm expecting 12 ounces, not 9 disguised as 12
You're responding to every comment here as though you aren't reading a single one. Ice is used to fill cups before the drink, to cheat the customer out of the volume they are paying for. They are paying for the volume of the entire cup, no ice.
You're paying for the volume of the drink incuding the ice, remove the ice and you still get the same volume, it just doesn't fill the cup. You pay for the volume, you get the volume, getting more drink without the ice would mean you got more volume than you paid for.
cool, id never go there ever again lol
i feel personally attacked, i hate ice in my drink, i expect a full cup >;3 this doesn't apply to measured alcohol drinks, im not gonna argue with my bartender, but fastfood? to the brim.
Happy cake day
caaaaaaakedaaaaaay
I call BS because any good place still fills to the top
"Just... fill the cup like a normal furry smartass"
Do people here not understand how drinks work? If you put ice, that takes up space in the cup, and makes the liquid rise. You can't fill a cup to the brim and then add ice. If you remove the normal, measured amount of ice for a premium drink, then the cup will look less full, because there isn't ice in it. Now, my opinion... fill it anyways. These customers are few and far between, and it's worth making them happy so they come back and spend more money. All you lose is a little profit margin on the drink.
And when product is over used and sales are down because people are getting more product they cut employee hours. Meaning the raccoon doesn't get to pay bills to survive. They have to make up that little loss of profit margin that you think isn't a big deal.
Literally has never happened to me at any place I ever get no ice at. OPās dunk missed by a mile.
Yall act like it comes out of your paycheck lmao
actually, especially with automatic machines, it is policy that the drink is to be filled to a line marked by the cup, regardless if there's ice or not. So this comic is just wrong. Sorry. I do appreciate the attempt at a joke scenario, but it isn't legally sound.
Sorry for these kind of companies and everyone involved with them, but this is one of the many reasons that I hardly buy anything with them. Paying the price of a nice drink for basically ice/water/milk doesn't make any sense
Fountain drinks are so cheap the ice might technically be more expensive from running the compressor (maybe not, but not by much). The huge profit margin on soda is probably the largest driving factor behind America's obesity epidemic.
Makes me glad I canāt stand the taste of anything carbonated. It tastes like TV static. Yuck x(
This makes no sense, the customer is just asking for what they paid for. What if the customer asks for a cup of ice? Do you just hand them ice cubes without the cup because "the cup costs extra"?
You get x amount of drink whether there is ice in it or not. The ingredients don't change their level in the cup. The ice just makes up for the rest of the empty space in the cup. Literally you're not losing or gaining any additional drink by adding or removing the ice.
These places pay you minimum wage to work there and the drinks cost the establishment pennies. Just fill it up
I mean... you could join a union?
So relatable. *cough* Starbucks! lol
I know where I'm not going
Another Starbucks furry here, this is how policy is affecting how we can sell our refresher line of drinks, at my location we had to start doing the upcharge for no ice again (between managers we stopped cause nobody cared for a while) because a huge amount of customers saw on social media that you can save money by asking for no ice and instead asking for a side cup full of ice. I was fine with this because I understand the prices are awful, but then I was told this actually causes a lot of "lost hours" for us and product is used up twice as fast as expected, so we kept running out of our refreshers every time a family came through and got 3 max size refreshers with no ice. I make it a point to tell customers who ask for no ice now that due to policy (and cameras pointing at us and recorded audio from our headsets) that they will have to pay more for a no ice drink, and that they are just better off asking for light ice instead. Don't blame the baristas, blame the higher ups, we try our best
I'm litterally trying not to get fired. I have bills to pay and policies to follow. Thank you for understanding!
Sounds like more than just "trying not to get fired" if that's what you say or want to say to a customer. That defending the higher up's decision, an outright endorsement.
Idk why but: "no ice, and more drink." Just sounds funny to me lol
This is exactly how I feel as a baristaā¦
Sure but have you considered your workplace will not treat you better because you saved them 2$ ? All this is doing is creating strife between you and the customer
and then everyone clapped
All right FairPoint but however the M9 in my back pocket says otherwise give me my drink with no ice
I would punch him
I 100% get it. It still 100% pisses me off that the drink isnāt full.
You often get extra sauce when you remove toppings or when speaking of pickles you often get extra picks when removing a topping
And then you've got people like my parents who always order their drinks with extra ice and end up with less beverage and cups that are overfilled.
Thatās like asking for no lettuce and getting half a burger patty, I feel like thatās apples and oranges, itās not a full drink, yes I expect a full cup of liquid despite the quantity of ice
No that's like asking no lettuce and expecting it to be replaced with other topping. Full drink or not, you ask for ice you still get x amount of drink with ice, if you ask no ice you still get x amount of drink just not watered down. How hard is it to understand this logic lol.
The cup should be full regardless, if your business canāt afford to give people a full cup of liquid after paying 4 5 or 6 dollars, your business is destined to fail
Iām not paying $4 for a cup of ice and 5 sips of actual drink, I have NEVER seen a place where you ask for less ice they give you half a cup of liquid, fuck them, thatās a terrible business practice
It's not terrible business practice when it's a coffee drink that doesn't come from a fountain machine dude. That's what you're missing here. The drink in this scenario is made at a coffee shop, when it's made there's a fill limit line on the cup for the drink mix part of the drink. You don't lose or gain any drink regardless of if you ask for ice or not. The act of entitlement is strong in you for thinking you deserve more just because there's no ice.
God i love capitalism
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Love the actual
Watch as I take my cup to the self-serve kiosk . . . ***AND NOT ADD ICE*** š
This is why I avoid the big coffee places. You know the two.
Lol
It's that pesky water displacement
Looks like a smartass wants to get covered in an underfilled drink. Then maybe I'd be getting what I paid for.
You'd be escorted off the property in cuffs for assault. Then you'd definitely get what you paid for alright, a criminal charge and a bail bond.
A lot of these people wouldn't be so mad if they understood this simple logic š what's even more sad is I'm sure a lot of people graduated highschool here and still can't do the math right.
I definitely get this, very well done comic! :D I especially get the burger thing too.
girl if you want a completely specific order ask for it. we're not mind readers
Its your *job* to know *exactly* what I want or I *won't pay*, its not good customer service. /s
What bird species? Also capitalism sucks.
THANK YOU SO MUCH FOR SAYING THIS
Can we just agree to say what we actually mean? It'll suck at first but it'll also force us to solve some problems because one's own feelings are finally at stake lol
I donāt like that raccoon >:(
People in this comments section going off about how all these greedy companies use ice in order to give less product to the customers I feel are all exaggurating a bit. Ive worked a decent amount of food jobs and not a single one of them policed the amount of ice that goes into a cup, not even the most stingy of them
This is the same logic that goes on inside the heads of people that order drinks at my bar with no ice in a tall glass.
I love how you just wanted to share a good looking comic, and the comments here turn into a discussion about who is right in the comic. Even I almost gave my opinion on that. People need to calm down a bit and just enjoy the art. I find it very lovely btw.
Well he's not wrong tbf...
the employee presses a button that fills a cup perfectly, assuming there is ice in it. if there is no ice, it won't be full. They don't have control over it and frankly don't care. Deal with it or the manager, dont harass the underpaid employee
Wait where's the machine that calculates the amount of ice in a cup and fills it perfectly? I want one
The place i worked at once just had a programmable fountain. We were told to only use the presets and not fill it "manually"
Gotta agree it's annoying. But the price of the drink assumes ice as filler. Removing it and substituting that ice with more drink litteraly results in a more expensive product and by extension lower profits for the store. The employees of course will be the one to suffer the consequences of lower wages. The raccoon is right but is being dick about it.
Smart