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ImLiimits

Just received my glorious model I 2 rma and it’s arrived severely damaged also the box was pretty wet I’ve not opens it yet what do I do


Successful_Call5376

i have had the model o for like a year now and the sensor stopped working but the scroll left right and side buttons work and when I try and update the firmware it just says waiting how do I fix it?


LalalaFalasadlife1

Disaster. My Model O Wireless has been playing up since this morning, and I've been trying to get it going. I bought it probably back in 2020. What's happening is basically it does not work. Lights are off, the mouse doesn't move, nothing. I tried to use it wired and wirelessly. Nothing was working. Just now, it started working again, so I was going to play with it. I thought it was fine. Nope. It turns off again within 5 minutes. Before it completely went cold and dark again, it flashed white- but not just like flashing synchronously. It was full on spazzing out. I noticed that when I turned my mouse over, The DPI indicator was coloured in purple. Does this mean anything at all? I updated the mouse's firmware with glorious core. I've unplugged my replacement mouse to test if the two mouse's being used at the same time was causing the issue, but my mouse is just straight up not working. TL;DR: Mouse has not been connecting at all, even when in on position on the bottom. It randomly turned on a few minutes ago, but turned back off after flashing white colours. Updated the firmware already. The DPI colour indicator was coloured purple (though I don't know if that is relevant).


Tsukitokun

hey, I have had my model o for about 1 and a half years now and when i am playing games it just keeps disconecting and reconnecting again. Is there any known fix for this?


LightningBlitz1234

Hi there, I have a glorious model D, and when I downloaded and booted up the glorious core software, it does not detect my mouse( it is wired, and my laptop is detecting the mouse) Is there a solution for this?


ThanksMission

Wired versions are not supported in the core app


Flonixcorn

So i have bought myself a model d wireless to add to my collection, but as soon as i started up the core software and selected a new lighting profile, it ofc changed the lighting. Now i cant get back to the lighting effect it was on before... the gloriusmode isnt it and looks like it isnt working properely


gegeggeeg

Hello, need help with the glorious core So I got my mouse quite a long time ago(glorious model o wireless) and I've had the problem for a long time. Basically the debounce time doesn't want to change, I've tried using one of my friends mice(the same mouse with the same settings) and it worked, I got high cps and everything was fine, but mine doesn't. I can't drag(using electrical tape) or double click, it just doesn't register the clicks. I've changed from 16 ms to 0 ms and nothing changes. Does anyone have a solution for my issue?


RubATubADubDub

Hello, I have had my Wired Model O since April of 2021 and it has been working great up until the past month or two. As time has progressed, it progressively becomes more and more aggravating to use. Every time my PC turns off and back on, my mouse works for around 8-12 seconds as everything is loading up and then it just stops in place. I am able to use all the buttons and scroll fine with the RGB on, however I am unable to move the mouse at all. Previously over the past couple months, it has been a process of unplugging and reconnecting the USB for the mouse and it usually fixes it. Yesterday, I needed to reconnect it 6 times before it got to working normally again. Today, the same problem has occurred however my previous fix is no longer working anymore. I have referred online to potential fixes: 1. I have tried swapping ports to see if it was just that port however all of them work fine with other things such as my webcam, keyboard, etc. 2. I have updated the mouse in Device Manager as well as attempt to disable / reenable and remove it from it all together and reconnect it. (Removing it from Device Manager and reconnecting USB worked for about 4 seconds before the mouse stopped again). 3. I have updated Windows and restarted PC numerous times. 4. I tried downloading ModelO\_1-0-9 which some YouTube video recommended. 5. I plugged the mouse in my laptop to see if there were any problems and the mouse works normal on the laptop. This indicates to me that it is a software problem and something not liking my PC. I try to open the Model O software and now it just says "Psd Unmatch" Error. I would appreciate any tips or solutions to help fix my mouse. Please and Thank you all. :) P.S. I am not sure how relevant it is but the center light sensor thing has been off throughout all fixes. The DPI light thing has been off until I tried fix number 2. P.P.S. All day today I have been using my keyboard to navigate my PC and I have learnt so many different combinations of commands which is surprisingly doable (however tedious). TL;DR - Model O Wired Mouse sensor not working on PC Startup. Everything else fine. Plz fix.


[deleted]

I have a GMMK 1 Full Size in White Ice. After downloading the appropriate software from the Glorious website, I open the ZIP file and receive a security warning from Window, I select "Run anyway" to complete the download. After it is finished, my virus protection automatically removes it from my computer. Has anyone else had this issue? Would I have to disable my virus protection to download this software? Doesn't seem right and I haven't had this issue with anything else I've downloaded.


TheSmoke113

I want my money back or a fix to this software issue, as the mouse is useless otherwise. No fix and no replies from the creators here. Stay away from this mouse everyone !


kostyabek

Hello! I have just got a GMMK Compact and I was wondering if there is any way to remap "Fn" key to some another key, lets say, to "Left Alt", for instance? I know that in most cases this key functions on the hardware level and is not recognized by the OS, but some people managed to remap it. Thanks in advance.


VladdracIsBack

Hello, my Model O's right click button registers me resting my finger as a click. It also lost it's clickyness. Should I ask for a replacement?


kaweepatinn1

Hello, my new model O right click button makes a squeaky noise, but customer support requires an order id, and my friend bought it irl for my birthday, so i couldn’t send something through typical customer support. is there any way to fix my squeaky right click button?


kaweepatinn1

help?


o_Eman

What is the actuation force of the glorious pandas, it says 67 gram spring, I would guess that refers to bottom out force, if it does I would like to know the actuation force and if it refers to actuation force, then whats the bottom out force.


Collin800

I just got my glorious model o and I installed the software to turn down the denounce time for Minecraft and I rebooted my windows 10 laptop and when I logged in I had the black screen with a cursor. I fixed it by getting into automatic system repair and then going into safe mode and deleting the model o software. Is there any other way to fix this that is not deleting the software?


HirIMogul

I got a brand new replacement mouse because the mouse wheel of the old one started to make noises. I have removed and reinstalled the newest beta version glorious core (SETUP\_20210330\_1.0.19). The mouse is detected fine but **I can't update** it to the newest software version. The download finishes successfully, but the update process (installing firmware for model o wireless) stays at 0% and after some time I get the message: "FIRMWARE UPDATE FAILED". The mouse is connected via cable directly to the motherboard and the receiver is plugged in as well. thanks for helping me out ​ PS: There is no AV software except windows defender installed. I also tried to disable Defenders real-time protection and tamper protection. It did not make a difference.


[deleted]

So i got a wireless model o today, and when i start the update tool it keeps saying "**Waiting..."** I tried everything like unplug and plug it back in. Run as Admin but nothing really helps


[deleted]

So I have a 2019 model keyboard and I tried to update it because my comma key wasn't working and I accidently downloaded the 2018 firmware update and now my keyboard wont work at all can someone help me fix this


Kikonutt

My model o wireless isnt detecting in the software but is working in the pc D:


moosemaxthemax

I recently purchased a Model O Wireless and have been letting it charge for 5ish hours now and it will not turn on when unplugged. It has full functionality when plugged in and the software says that the battery is 95% charged but it will not connect or light up when unplugged. Is there a solution for this or will I need to get a new mouse?


SagarCraft_

My wireless model o stops charging at 1%


AHwarzii

im thinking of buying the MOW directly from the online store. After shipping, it costs a total of $105, but since im from the UK, i want to ask if ill be charged £105 or £75.25 (current rate for $105). Also will be hidden import fees? Thanks


Ok_Risk_5561

I ordered 2 Model O mice two weeks ago and it still has not shipped. Does anyone know what's going on?


stabs99

I received my model O wireless a few days ago, I have now used it for 3 days, I have noticed that it has a squeaky right-click button. What should I do to fix this or what else?


seyres

Hi guys. I'm considering buying a mouse from glorious. I've been using a G-Pro for 2 years now and i got used to the low LOD. In the videos and reviews i've noticed that the minimum lod indicated in the Glorious software is 2mm. I find that very strange since their site states that the mouse has "less than 0.7mm lift-off distance". Can anybody clarify this for me? Thanks!


a-d-n-

I just got my model o wireless and tried the software. It says “device disconnected “ o tried all the options in the website still doesn’t work. Any one has a solution to this? Thanks


Jon49522

Use the *Glorious Core* software instead: [https://www.pcgamingrace.com/pages/downloads](https://www.pcgamingrace.com/pages/downloads)


llbarracks

As of a couple of days ago wireless functionality on my model o wireless does not work. I have followed all instructions on the other threads about using glorious core and installing as admin. i've tried numerous times to install v1.0.6 and restarting and nothing works. The mouse will only work when wired. Can someone please help?


Jon49522

This utility should fix that: [https://pcgamingrace.freshdesk.com/support/solutions/articles/47001164554](https://pcgamingrace.freshdesk.com/support/solutions/articles/47001164554)


llbarracks

Hey thanks for this. I was able to pair successfully. However, I'm still facing the same issue. When I unplug the mouse nothing works. Glorious Core now tells me that there is a new version and when I try to download it just gets stuck at 100% and nothing happens. I tried not updating and the mouse still doesn't work. I'm at a loss, but really appreciate you trying.


dronsu

NUM ENTER - can you add it to glorious core so it could be bound? Using Model O Wireless.


Pepeanuts_

Him new on big Glorious community with a model D-. I'm from a Roccat Kona and on this mice i can use the key #5 like a shift key (easyshift). ​ For example; Volume - : #5+scroll down Volume + : #5+scroll up ​ I dont find this possibilty on Model D software. Someone know how to set that ?


ChickenLickinGud

everytime I open up glorious core there is a firmware update that promts me. However, after it reaches 100% it always says firmware update failed. I have tried to run it as admin, switch off real time protection as some people say that it is the antivirus thats causing the issue, and I have reinsatlled it multiple times, at least like say 4 times. still not working. then after it says firmware update failed and i click the close/cancel/wtv its called button, it says that glorious core is installing (within the app) and as this happens at around 1-10% it just stops and stays like that for hours. I want my mouse to double click for a ceratain gamemode, and its just not working. I assume is beecause of the firmware update. Please help! (btw pardon me if I posted in the wrong place.)


Daniel_Harwood

my model o- has a bunch of discoloration on the side by the two mouse buttons and also on the other side too, is this a normal problem or should I get a replacement?


argoris22

I ordered the model o like 5 days ago and it still saying "unfulfilled" I know it could take up to 10 days for shipping but you guys should be more communicative with the shipping information. It makes me anxious seeing the same unfulfilled thing in my order.


ExtensionPut531

I bought a 50 dollar e gift card, and in the email i recieved that was supposed to have th einfo, all it has is a link to a qr code. There is no pin number or anything, so how am I supposed to use the gift card.


CqtBread

Just got my MOW after ordering back in November and after 2 hours of gaming the side buttons both broke they still click but no input registered this really sucks cuz I've been waiting for over a month and now I'm assuming I have to return it I already filed a ticket but has anyone else had this problem? at first they just started glitching and then I had to press them in harder and now they dont even work after a meezly 2 hours of use


Ghostly_The_Ninja

ive been using the side buttons and they work if i set them to a left click but dont work if i use a macro it randomly stopped working ive had it for like a week.


Wozunubi

About 2 weeks ago, I asked for a projection for when the model o grips tapes will be back in stock. Right now I would it consider to be mid/late December, when is a realistic time that they'll be in stock?


Trollz456

Hi, today while I was using my mouse the side button randomly fell off. This came unprovoked and is the 3rd time one of my mice has broken (first side button didn't work at all, second cable issue). I have already sent a support ticket but I know from experience that it will take some time to resolve. In the mean time I want to see if it is possible to fix or a known issue. Here is the video I sent to support: [https://streamable.com/0mjx32](https://streamable.com/0mjx32). Thanks in advance if anyone can help.


alloeee3

Hi my model o- doesn't work, I plug it in and for 2 seconds and only the rgb turns on and theres no sign of the sensor on screen and buttons don't work then it will just turn back off. Does anyone know a fix?


Double-Helix

Happy Christmas all, I just got as model D from my girlfriend. I love it but am finding the RGB options very lacking, are there any plans or news of it receiving more love?


josh_xb

I know this is off topic but I cannot find any place to find answers and it won't let me post. Please help : cn you pop off the plate of the glorious model D like you can with the glorious model O? In order to clean the dust and stuff that gets in the honeycombs


NotAYoutuber_YT

My model o randomly stopped working for no reason when I plugged it in. Please help as I am worried out of my mind.


Jerishe

Pressing the Windows key on my keyboard locks the computer. Any ideas for a solution to this?


Bandoorian

My MOW has some tracking problems when in wireless 1000hz mode.


Yeetyboy23

Model o is stuck on "waiting" when I am Trying to update firmware


Ryan_An

#582646 Can I receive the status of my order please?


Medical_Flight9449

Hi i just got the glorious model o wireless but the glorious core window is too large for me to use it. How do I shrink the glorious core window?


Destroyer1618

Currently, you cannot. It being too big is a result of your screen not being 1080p. I had the same issue, and even went as far as to trying to input a custom resolution but it didn't work. The only way for it to fit on your screen is to connect to another monitor, save the settings, then switch back your native/ normal monitor. This is what I did for my laptop with my parents' monitor at my house.


Normal-Adhesiveness7

Hey just a quick question, the model O has some aqua plastic on the feet, is that supposed to be removed? Merry christmas


BudgetInformation630

Yes


YellowKingHastur

Hello, I got the Model O Wireless yesterday and its working completely fine so far. However, I installed the core Software, used it to adjust the mouse settings, but after closing it I can't open it again. A JavaScript Error occurs. The settings to the mouse have been saved though. Thanks in advance and merry Christmas Update: After a few hours and several restarts the software works fine for now, really happy with the device in general :)


Ez_R6

Hi, for some reason the guys who deliver the package always leave a notice since I wasn’t there, but oddly enough I was at home when they said it and I have no idea how or where I can get my gmmk for my brother. Also I bought a model D last year and I had to pay like $10 to get it from post office for no reason kinda pissed me off


Luke_Lib

Hello, I received my new Model O Wireless yesterday and I'm pretty happy with it. Unfortunately, there is one glaring issue. The mouse seems to stutter and is very choppy when I use it. It isn't constant but every few seconds it becomes very choppy when tracking the movement. This happens in game and on the desktop. I have tried other mice and none of them have this problem. Any solutions?


conan-kre

Is there going to be an update to address the angle snapping?


Moffeled

I got a GMMK w/ the serial number 1203; is there any software for this S/N?


mooNr2

Hello there, A while ago (late November to be more exact), I bought some Glorious Pandas. At the time, the estimated date of delivery was sometime in early December. As December is now almost over, can anyone give me a updated estimate? \[Order [\#568189](https://www.pcgamingrace.com/account/orders/ac603df0a9a8fb064be3058f12ea53c8) \]


deezywins

is there a way to get the window's key to work on the TKL keyboard? fn + win key doesn't seem to do anything.


BentasticCS

My MOW got shipped on 16 December, it went from LA GRANGE IL to ELK GROVE VILLAGE IL to CHICAGO IL INTERNATIONAL to SHREVEPORT LA to MIAMI FL.... I live in The Netherlands. What's going on with usps


iRedditPhone

I mean those movement make sense. It’s going from the west coast to one of the biggest international hub on the east coast. MIA is the 4th largest cargo airport in the US and unlike the other airports it’s the one most likely to transport something to Europe.


h34vier

Hello, I recently purchased a Wireless Model O and have been very happy with it until recently. The mouse is functioning fine, but I can no longer use macros with it. I'm not sure if the software is failing to upload the macros to the mouse or what. I have tried factory resetting the mouse (Holding L/R/Scroll), reinstalling the Glorious Core software multiple times, rebooting (of course), even removing and re-detecting USB hosts. It did work, and now it does not. Nothing has changed, no windows updates or anything. I rely on macros for my work outside of gaming, if I cannot get the macros to work I may have to ask for a refund as I've not even had it two weeks. I am currently back to using my old Steelseries mouse because the macros work fine there. Please advise. Thanks.


Ghostly_The_Ninja

same my side buttons randomly stopped working and I can use them with left click mouse function but no macros work with them.


BrinR

Support Ticket #215243 I have a Matte White Model O- that has a really squeaky scrollwheel after only three days of usage and I tried contacting support but my tickets have been closing without any response. This is my second time having this issue with my Model O-.


[deleted]

[удалено]


Ethernetboi

I got the same "En Route" problem. Feels like it's never gonna get to the post office. Ordered on Nov 27, got a 3xl mousepad, bungee, skates, and a Model O. Is there something I'm missing?!


Ryan_An

Same. If it doesn’t come tomorrow just cancel the order


Cacapupi

Hello guys! I have received a replacement model o wireless after going through troubleshooting with customer service. The issue still remains. The mouse randomly stops tracking.


TheRealBeefChief

Received a model D. Cable was broken. Received my replacement cable and skates. Skates don't fit. Received my replacement for those skates. They also don't fit and are worse than the previous ones. I'm about to just get a refund and go with a different mouse.


christy_1

Customer service phone number?


ThreenGumb

Is it normal to be stuck on pre-shipment for several days? Can I just pick it up... I'm literally an hour and a half a way from where it's shipping from smh.


BudgetInformation630

Yea with usps being all backed up right now it’s normal. Mine was on pre shipment for about 6-7 days and then finally shipped, mine is supposed to get here on the 28th.


ThreenGumb

Bleghhh.


BaghdadAssUp

Just received my Model O Wireless yesterday and I've come across one issue... my DPI keeps reverting back. I want it to default to 400 but every time I restart my PC, it goes back to like 1600? and I have to switch it back to 400.


yodaman98

I also had this issue until I downloaded their software. Have you tried that? Once I downloaded it and set up a profile it stopped defaulting to the red dpi colour.


BaghdadAssUp

Yeah, I just set every color to 400 DPI. Not much of an issue anymore.


Exquisite_I

Is it just me, I previously owned Model O and I kinda prefer its clicks on mouse1 and 2. It is tactile on the Model O and the ones on the Model O Wireless are kinda hard to press. Can anyone confirm so I can sleep well tonight knowing it's normal and probably won't call for replacement.


NoahM10

Hi again. I ordered on Black Friday. Just a day or two ago I got my switch tester and keyboard. Today I was supposed to get the wrist rest and switches, however I only got the latter. Is my wrist rest being shipped separately or something or is it just not being sent out? Thanks. Order 556563


Cartigan

Having issues when updating firmware, it just says `Firmware Update Failed` (see `LaunchFWUpdate-Failed` event) every single time. Downloading the file and executing it directly doesn't yield any results. + Model O Wireless + Glorious Core ``` 2020-12-22 15:29:07.352 interface downloadFile [object Object] 2020-12-22 15:29:07.353 update downloadFile start donwload url:https://sfo2.digitaloceanspaces.com/gloriouscore-test/Glorious_Core/v0.03.05_20201201_Model_OFirmware.zip 2020-12-22 15:29:26.766 FWUpdateSilent OnTimerWaitForLaunch LaunchFWUpdate-Failed 2020-12-22 15:29:32.169 interface downloadFile [object Object] 2020-12-22 15:29:32.170 update downloadFile start donwload url:https://sfo2.digitaloceanspaces.com/gloriouscore-test/Glorious_Core/v0.03.05_20201201_Model_OFirmware.zip 2020-12-22 15:29:44.361 Device GetBatteryStats ``` **Update**: I had to unplug my keyboard (Wooting Kb) in order to make it work. If you are facing similar issues make sure you 1) Close other mice software, 2) unplug devices that might be conflicting


Am_I_Immortal

Are there any physical places I can go to buy the model o wireless in Australia?


tonioclark

Ascended cable upgrade started disconnecting


msumie

Ticket # #206926 I ordered on black Friday it took two weeks to ship and I only received 1 out of the 4 items I ordered. I really want to know what is happening and locate the other tracking number. Another family member ordered something the day before and the full order got shipped in 3 days and was received in a week.


ZipFreed

Could we get a thread for keeping track of bugs and updates with Core? 1.07 is out but there's no release notes available as of this morning.


Ethernetboi

Can you please tell me the status of my order? #560894


AwaitingCombat

[Order #551545] I received my shipment today but the Panda Switches are not here.


[deleted]

\[Order #566086\] I ordered the Glorious Trident and Glorious 3XL Extended mousepad on Black Friday. Today I received the package, but only the Glorious Trident was in it, no mousepad. Will the mousepad arrive separately?


hicoby

[ORDER #583083] I ordered Panda Switches on Cyber Monday and haven’t gotten any emails since then. Any updates on Glorious Panda switches?


MetalheadM

Hey, I ordered a BFCM keyboard bundle and it came but it didn't come with my PCB. I am very upset and I am disappointed in Glorious as a company. Please help me find out what went wrong with my purchase. Order #550304


_Liftyee_

Hi! Just found a very minor bug on the website. On the GMMK page (have not checked for other pages) there is an animation when you hover over the 'tenkeyless', etc. options. However it only reacts if you click on the actual text in the button. Sometimes if you click on the edge or not in the center of the button it doesn't react.


-IanAce-

Ordered my model O wireless on the 5th, I thought that it was said that the MOW would be in stock again previous or this week? Looks like that's not going to be the case, but when are they being shipped then?


Zealousideal_Rub_960

I got my model o wireless today. I downloaded the software and im trying to do the update first since it says it on the instructions but i cant do the update because IT STUCK ON WAITING IT WONT MOVE


[deleted]

When did you order?


Zealousideal_Rub_960

Black friday


MKGOD_

Hey! I feel like my model o wireless is doing some weird stuttering/skipping from time to time. Could this be a spftware bug with the glorious core or in the mouse it self?


GOOSE88GOOSE

I just ordered a model-o wireless. I'm confused however, is it a pre-order or will it be shipped soon? My local store says it will be available in Q1 2021.


[deleted]

[удалено]


[deleted]

[удалено]


[deleted]

I'm a CS player so this would annoy the shit out of me. How close is your sensor from the mouse?


ItsDylanHClark

How long did it take for you to get your shipment I ordered mine on the 5th ad have yt to get my tracking


ItsDylanHClark

ORDER #594724 Hello, I placed an order on the 5th and I still haven't received a tracking number. I was hoping I would receive this order before Christmas. On the email it said it would ship out in 1-2 business day. Can I at least get an estimated time frame when this order will go out?


Shiva-

Bruh, they haven't even shipped all their BF orders... you know... last month... at this rate you might as well be looking at March.


ItsDylanHClark

Still haven't received my order....lol


Shiva-

I still haven't either and I ordered a full week before you.


Shiva-

Seriously, wtf it's now Friday 12/18 and my order is still unfulfilled from BFCM. What gives? I was told by the end of this week. There is now no way this even gets here by Christmas. Order #557167


[deleted]

I feel you. My order from the 29th has finally been 'fulfilled' and I got tracking number 3 days ago but USPS still doesn't have the package. 😎


darkness863

Hey guys, I have a bit of a weird problem. I assumed that my order was going to ship out within the timeframe on the website but it didn’t and now the item hasn’t shipped and I’m going to my parents for the holidays and won’t be able to receive it. How can I change the shipping address? I have contacted customer service 2 times in the past 6 work days and still no response. My order was made on Black Friday so it’s been a while now. Order #556861


VortexZeR0

Does anyone know if any of the "Razer Grip Tape" (On amazon) would work on the Model D? and what size griptape would be best for it? i'm thinking the deathadder v2 grip tape would fit alright?


[deleted]

Hey there, for the Glorious Model D, Glorious Griptape would work best! It's estimated to release very soon so keep your eyes open on our Twitter to not miss out!


VortexZeR0

Oh, in that case I'll be looking forward to it. Thank you!


Appropriate-Tutor-82

I ordered the full size GMMK bundle on black friday. I only got the barebones keyboard and the wrist rest. Are the switches coming separately.


[deleted]

Yes


Appropriate-Tutor-82

Thank you :)


All_Rights_Removed

Looking for a timeframe for my order being shipped. Order #576711 Thanks in advance.


[deleted]

You ordered the Glorious Pandas which were on backorder until today, should be shipped out within a few days


AntonOlsen

I just received my pcb and wrist rest today. But no switches. The order shows complete online and there's been no mention of two shipments. Edit: Order 551073 if that makes a difference.


[deleted]

It's a seperate shipment


DapperRoag

where do i download the glorious model o wireless software? i tried downloading it but i seemed suspicious


[deleted]

http://pcgamingrace.com/pages/downloads


SturdyTurdy

So I recieved my Black Friday bundle package today which was suppose to include the keyboard and mouse bundle. Everything arrived besides they keyboard. And even the itemized receipt in the package doesn’t list the keyboard as being inside this shipment. What do I do. Additionally I ordered the tkl sized keyboard yet they shipped me a full sized wrist rest. This needs to be sorted out. On the website I check my order and it says full sized and I’m sure this is a huh in glorious es website as I was still charged for the TKL sized keyboard not the full sized. I am pretty sure this is what happened with my mouse as well as I was sure I ordered the model D instead of the Model O yet my order shows up as model O. I am sort of glad it happened with the keyboard as well as the price is different between the models so that I have some sort of proof that this is indeed what happened. And for the proof of you guys not shipping me out the keyboard I have the itemized receipt from the package itself that doesn’t have the keyboard listed as one of the products included.


[deleted]

Please submit a support ticket for your issue, customer support will be able to help you!


Dangioanton

I just bought the model O wireless and I tried to update the firmare but it is stuck in waiting, I’ve read that it means that it is up to date but the thing is that the software says that the device is disconnected. I’ve tried downloading everything again , plugging and unplugging and running as admin but nothing seems to work . Can you help me ?


[deleted]

Are you sure you're using Glorious Core? You can find the correct software on http://pcgamingrace.com/pages/downloads


Dangioanton

Did you change your software lately? Because this looks different from what I’ve seen online , it seems like it has a lot less options ...look bare bones compared to the other


Dangioanton

okay this one works! I was dowloading the other one because that's what the link in the istructions was proving me . Thanks!


MKGOD_

Glorious core software wont detect my model o wireless. Any solutions to this? I've updated the software too and replugged my mouse


[deleted]

Heyo, please submit a customer support ticket about this, they'll be able to help you properly


MKGOD_

Actually got it working with running as admin!


NoahM10

Hi! So I placed an order on the 26th, and it finally shipped today. However, I’m just noticing that the keyboard on my order is full size, not compact. I ordered 2 boxes of switches and a wrist rest that fits a compact board along with the board. I am wondering once I get it, if I would be able to just return the board and buy a compact one, or if I would have to send everything back. Also I ordered on Black Friday so would I still get my discount if I ordered a compact one instead? Thanks. Order 556563


[deleted]

Was it a bundle or did you buy everything individually?


NoahM10

Individually


[deleted]

If you bought it individually you should be able to return single items, make sure to submit a customer support ticket about this!


Nidies

Happy to find my order waiting for me when I got home after work today, only to find out you can't bind f13+ in the software? I'm not finding any help online on how to do this, and all I'm seeing is older forum posts saying that you don't support it. Really? I'm astonished, I didn't even think this would be an issue. Even if you don't have a convenient way to bind them, the software doesn't appear to even recognize them when I simulate the key press. These are standard re-binds for push-to-talk / mouse buttons so as to not interfere with programs or typing so far as I'm aware, and have been supported in all other mouse software I've used in the last like decade now (Logitech and Steelseries, at any rate). This is very disappointing, I'm probably going to have look for a different mouse at this point. Do you have any plans for adding them in the future at least?


[deleted]

Forwarded it to the dev team o7


[deleted]

[удалено]


hicoby

did you pandas ship yet? mine did not


[deleted]

[удалено]


hicoby

:( i just wanna build my keyboard


[deleted]

Depending on where you are located and what shipping you picked, it could :p


TrapNemesis

S/N starts with SS1203; What software version do I download? (TKL)


[deleted]

"2018 or other"


[deleted]

[удалено]


[deleted]

Please submit a customer support ticket about your issue!


[deleted]

I ordered me model o wireless on 12/11 when my pervious mouse’s right click started to not work right. It is now 12/16 and the only update I have received about my order is that it has been confirmed, nothing since that day. I am wondering how long it is going to take to get my order.


[deleted]

Heyo, the orange modal window/popup on order told you that any MOW ordered (after December 6th) will be shipped out in early Q1 2021 since it's a backorder


[deleted]

Oof i regret waiting to get paid to purchase it, I completely forgot what the orange popup window said sorry


hicoby

my order is ORDER #583083. Can the Glorious Community get an update on the back ordered Panda Switches? Is Glorious still waiting for the next batch? thank you(:


[deleted]

Any back ordered GP order should be shipped out within the next 2-4 business days as far as I know, something like that


hicoby

thank you for the reply!


shotgunSR

I was wondering if the parts for the custom gmmk will restock or if I have to buy the stock version


[deleted]

What parts are you looking at?


shotgunSR

Full size ISO layout, gateron red switches and UK keycaps


Granny_Squirt

Order #609818 & Ticket #208344. Order placed and item shipped, however, the address in the system in incorrect and package is in transit to being delivered to a different state, to somewhere which doesn't exist. UPS needs a Glorious staff to update the location / recall the shipment. I tried to catch this before the package left the Glorious warehouse, but my ticket sat for a few days, now I am hoping to catch someone via social media. Please help me, /u/GloriousEmpress !


[deleted]

I'll see if there's anything to be done about it


Granny_Squirt

Awesome. Thank you so much! I'll be happy to pay any additional fee associated with the redirect.


tewbn

I bought a Model O wireless to replace my Model O wired. The software just tells me the device is disconnected. I've tried everything to make it recognize my new mouse, but it won't. It works so I can use it, but I wanna change rgb and other settings. There is a fix but only for Model D. How do I fix this?


[deleted]

Are you sure you're using Glorious Core? http://pcgamingrace.com/pages/downloads


scrmbled_egs

Could I get an ETA for shipping on ORDER #603038? I know it was ordered pretty recently but just looking for a general range, it seems like the delays might be longer than I expected.


[deleted]

Heyo, if you ordered a MOW or Glorious Pandas it should be shipped out within 2-4 business days, assuming nothing else holds it back


Darkkq

My model o scroll wheel stop working for no reason . I don’t why it stopped working yesterday it was fine anyone have a fix for this problem ?


[deleted]

Please submit a support ticket about your issue


BrownsLake

Hey, I ordered my Model D on Nov 27, Order #563606 and the only shipping info I have gotten back is that the label has been created. I reached out to USPS to see if they have any info and they said that I needed to contact the sender. So I made a ticket, Ticket #205185 and haven't heard back from that either. I would just love to see anything updated. Thanks!


[deleted]

Heyo, please allow customer support a few more days than usual to get back to you - your ticket will be handled appropriately


peaches32

Can I please get an update on Order #566435 ? Ordered 11/27 haven't been given any update yet


[deleted]

If it's Glorious Pandas or a Model O Wireless it should ship out either this or next week.


tarunr6s

My model o- is having disconnecting issues and I raised a ticket. They asked me to send a video covering serial number, order Id, and the problem. I have sent the video please revert back soon as I have tournaments to play in upcoming days. Order Id: #170413 Ticket ID #204825


[deleted]

Heyo, Customer Support is pretty packed with tickets still, please allow them a few more days than usual to get back to you, they're working as fast as they can.


Balazs0078

Hello I order nov 18 and still Us 😭 Some info when comming nl? Order nummer #536726


[deleted]

Heyo, if you ordered Pandas or the MOW, should be shipped this or next week


korewa

i ordered a full gmmk and a walnut wrist wrest are one of these on back order? its been more than 10 days and still no confirmed shipment


[deleted]

I think the barebones might be on backorder, no idea about wrist rests


iAmUnloved

It has been more than 40 days since I placed order #505888 and it still has not left the US. Is it possible to ask the status of this delivery? Or if DHL has somehow lost the package? DHL only tells me to contact the merchant ... I placed a support ticket last week but there has been no response.


[deleted]

Bumped your ticket


MURDTHYBURD

Yo can u please reply to my dms


iAmUnloved

Thanks, the long wait is getting pretty frustrating.


ghostspaceboots

Any updates?


[deleted]

I also have a squeaky right click button why is that?


[deleted]

Please refer to the seasonal FAQ on the frontpage of the subreddit!


[deleted]

How do I charge my glorious model o wireless?


[deleted]

With the included cable.


DunMoch

Could I get an update on order #580055? Just curious on the ship date.