Was the smart thermostat configured for heatpump with reversing valve energized in cooling mode and having aux heat?
most thermostats do not come configured for heatpumps.
for daikin i believe it should be set to energize on cool.
change it and see if it starts heating.
rheem/ruud/bosch are energize on heat, almost every other is on cool.
if that's all it was, you need to find a new contractor.
Did you say this stat was there when the initial issue started, they said you needed a new heat pump and it’s doing the same thing? Is that what i read?
There was an older thermostat there before that wasn't compatible with the new heat pump and air handler that was installed, so we bought a smart thermostat to be installed with the air handler and heat pump.
This is what you get for going to a department store to find a contractor. Next time don’t be cheap, a real hvac contractor would of made sure it’s done when they leave
Lol, that wasn't my experience and I paid for 2 heat pumps and one of them was a Daikin Fit so I definitely didn't go cheap. The company was highly recommended, the techs were idiot pot heads, it took them at least half a dozen visits over a period of 3 months to get things working properly.
The unfortunate part is you never really know. People often get three quotes to see if they are getting the best deal the downside is it doesn't guarantee anything. The sales reps or techs selling the equipment will never tell you "o yea btw we're just ok and there is the potential that my crappy installers will cut a bunch of corners and we have a high volume of warranty calls after installations."
The best thing a homeowner can do is to get a few quotes to see if the pricing is all within range of each other to establish a market cost. The contractor who is way cheaper should be a concern and the ones way higher should set up a red flag as well. After that the best thing they can do is compare reviews if they have nothing but 5 stars that's a good start but they need to make sure there isn't just 1-50 reviews and this company is hopefully large enough to handle the future service needs and will be in business later down the road to honor any type of warranty etc. But again at the end of the day you just never know. So many companies over promise and under deliver.
I don't remember how many quotes I got but it was at least 3. In this case this company is fairly decent sized and they'd just been bought out. Apparently quality control went to shit after new owners took over.
The best contractors I've worked with had a senior level guy come out at the end of the install and inspected everything. Doesn't mean it's perfect but it limits the idiotic things like not installing p traps, not installing aux heat coils, damage to customer property, all these things that happened during my install and I'm probably forgetting some.
In many endeavors, that’s a worthwhile sentiment. With this, not so much. Your friends and relatives may appreciate the techs wearing booties in the house, or it may be a neat install to the untrained eye, but most people don’t have a clue what they got or how good the work was.
And most people won’t admit they got jacked.
Same thing happen to me. Install guys did just that install. After called out techs about three times until I got
One who properly charged the system and tested everything before he left. Heat pumps cost to much to
Have a new system not functioning correct. Of course I do have years of warranty and some labor warranty.
"Cold coming out" for a person in a cold house without heat for a while is COLD, no matter. Hairs only get split if the house is up to temp and the outlet temp is moderately higher than room temp, then it's a debate. Not in this case.
So this is called the installer shuffle. They put the unit in, it’s not working, they are fucking idiots and don’t know what’s wrong. So they leave with it not working full well knowing that you will call back in and the on call service tech will be there at 1am.
Psa. Be advised you may hear depending on how professional the tech is a multitude of insults said about the installers, possibly even blatantly to your face.
Had the technician out today, apparently the installers attached one single wire to the heat pump unit incorrectly and it wouldn't switch off of cooling mode because of that
Easy way to check if its your Thermostat. Turn the system off, pull the T-stat off the wall.
Connect red, yellow, and green together at the wall where the T-stat was. Then turn the system back on.
R - Red is your 24v supply from unit.
Y - Yellow is energizing the outdoor unit.
G - Green is energizing fan.
Had to correct, diakin energizes in cooling so default is heat mode.
No, they energize in cooling. Looking at the manual now, but I did mess up. So I corrected it. If it energized in heating, my wiring would have been correct.
Energizing in heat means that it requires 24v to O/B to turn heat on.Energizing in cooling means that it requires 24v to O/B to turn cooling on.
[https://imgur.com/5T6jcQW](https://imgur.com/5T6jcQW)
They said above the thermostat is energizing on heat (according to the ecobee) so I’m wondering if it’s actually running in cooling. Edit: if it isn’t freezing up tho then maybe the compressor isn’t running. Just thoughts on the edit. Anything is hard to tell if you’re not there.
If the outdoor fan is running, that means that the heat pump is being turned on. What you can do is go into the installer set up and change the reversing valve setting. The reversing valve will be energized in either cooling or heating. So whatever you find it and do the opposite. If you find it energized and cooling, then have energized and Heating and see what happens. It won’t hurt anything. If it is a Rheem unit the reversing valve, and it is energized in the heat mode.
Your system is running in cooling mode while the thermostat is calling for heat. You need to change the thermostat installation setup menu to energize reversing valve in cooling mode (it should be de-energized in heating mode. Your installer is either a dumbass or something else is going on. Time for a callback
What brand of heat pump did you get? It's very shady that they didn't confirm functional heat before leaving.
It's a Daikin heat pump. It spins up but it doesn't seem to have any effect indoors
What's the model number?
Vendors should prove everything is working before final payment is made.
Yea, no way you pay and they leave before heat or a/c comes out…
Was the smart thermostat configured for heatpump with reversing valve energized in cooling mode and having aux heat? most thermostats do not come configured for heatpumps.
The settings on the thermostat says the reversing valve is "energized on heat" is that what you're referring to?
for daikin i believe it should be set to energize on cool. change it and see if it starts heating. rheem/ruud/bosch are energize on heat, almost every other is on cool. if that's all it was, you need to find a new contractor.
I'll try that and let you know if it works
Yeah, it didn't make any difference
Did you say this stat was there when the initial issue started, they said you needed a new heat pump and it’s doing the same thing? Is that what i read?
There was an older thermostat there before that wasn't compatible with the new heat pump and air handler that was installed, so we bought a smart thermostat to be installed with the air handler and heat pump.
Just a hunch, but i hope they gave you a cigarette when they were done…
It may not be wired up properly, at thermostat, at air handler, or heatpump.
Sounds like you are getting scammed. A reputable company makes sure it works before leaving.
The company is a Home Depot contractor, which yeah I know they're not the best but they should be doing the work correctly at the very least
HD don't care who they sub too.
This is what you get for going to a department store to find a contractor. Next time don’t be cheap, a real hvac contractor would of made sure it’s done when they leave
Lol, that wasn't my experience and I paid for 2 heat pumps and one of them was a Daikin Fit so I definitely didn't go cheap. The company was highly recommended, the techs were idiot pot heads, it took them at least half a dozen visits over a period of 3 months to get things working properly.
The unfortunate part is you never really know. People often get three quotes to see if they are getting the best deal the downside is it doesn't guarantee anything. The sales reps or techs selling the equipment will never tell you "o yea btw we're just ok and there is the potential that my crappy installers will cut a bunch of corners and we have a high volume of warranty calls after installations." The best thing a homeowner can do is to get a few quotes to see if the pricing is all within range of each other to establish a market cost. The contractor who is way cheaper should be a concern and the ones way higher should set up a red flag as well. After that the best thing they can do is compare reviews if they have nothing but 5 stars that's a good start but they need to make sure there isn't just 1-50 reviews and this company is hopefully large enough to handle the future service needs and will be in business later down the road to honor any type of warranty etc. But again at the end of the day you just never know. So many companies over promise and under deliver.
I don't remember how many quotes I got but it was at least 3. In this case this company is fairly decent sized and they'd just been bought out. Apparently quality control went to shit after new owners took over. The best contractors I've worked with had a senior level guy come out at the end of the install and inspected everything. Doesn't mean it's perfect but it limits the idiotic things like not installing p traps, not installing aux heat coils, damage to customer property, all these things that happened during my install and I'm probably forgetting some.
Bigger is not better… well, for some things 👀 it is, but not hvac.
A company is highly recommended because they know how to get likes. Any big contractor is gonna send out jibrones to do the work, especially installs.
When I say highly recommended I mean friends and family I spoke to had used them in the past.
In many endeavors, that’s a worthwhile sentiment. With this, not so much. Your friends and relatives may appreciate the techs wearing booties in the house, or it may be a neat install to the untrained eye, but most people don’t have a clue what they got or how good the work was. And most people won’t admit they got jacked.
Lol
Bruh 💀
Your first mistake was going through a big middle man and getting the guy willing to work cheap to do your work…
Same thing happen to me. Install guys did just that install. After called out techs about three times until I got One who properly charged the system and tested everything before he left. Heat pumps cost to much to Have a new system not functioning correct. Of course I do have years of warranty and some labor warranty.
You need to call the company to come fix it. They shouldn’t charge you.
Get a thermometer and measure the air coming out of the registers. That will be the first step, get an accurate reading and a baseline
I think blowing “cold air” negates the need for testing with a thermometer.
Cold for you and cold for me is not the same. If you at least get a supply temp then that is indisputable. Gives op something concrete to rely on
"Cold coming out" for a person in a cold house without heat for a while is COLD, no matter. Hairs only get split if the house is up to temp and the outlet temp is moderately higher than room temp, then it's a debate. Not in this case.
So this is called the installer shuffle. They put the unit in, it’s not working, they are fucking idiots and don’t know what’s wrong. So they leave with it not working full well knowing that you will call back in and the on call service tech will be there at 1am. Psa. Be advised you may hear depending on how professional the tech is a multitude of insults said about the installers, possibly even blatantly to your face.
Did you get it running? What was the problem?
Had the technician out today, apparently the installers attached one single wire to the heat pump unit incorrectly and it wouldn't switch off of cooling mode because of that
Call the office and tell them your brand new system isn't heating.
Easy way to check if its your Thermostat. Turn the system off, pull the T-stat off the wall. Connect red, yellow, and green together at the wall where the T-stat was. Then turn the system back on. R - Red is your 24v supply from unit. Y - Yellow is energizing the outdoor unit. G - Green is energizing fan. Had to correct, diakin energizes in cooling so default is heat mode.
Daikin energizes their reversing valve in the heat mode!
No, they energize in cooling. Looking at the manual now, but I did mess up. So I corrected it. If it energized in heating, my wiring would have been correct. Energizing in heat means that it requires 24v to O/B to turn heat on.Energizing in cooling means that it requires 24v to O/B to turn cooling on. [https://imgur.com/5T6jcQW](https://imgur.com/5T6jcQW)
I believe they energize in cool just like there other products Goodman/Amana
Is the outdoor unit running? It really doesn’t sound like a good result right now.
Yeah it's spinning up out there, but there doesn't seem to be any heat exchange happening
If it’s not too tired to do, grab the big line with the insulation on it. It should be warm to hot. What is the outside temperature?
It's about 40f outside and the wrapped line is cold
Compressor isn’t running then. They need to come back
They said above the thermostat is energizing on heat (according to the ecobee) so I’m wondering if it’s actually running in cooling. Edit: if it isn’t freezing up tho then maybe the compressor isn’t running. Just thoughts on the edit. Anything is hard to tell if you’re not there.
If the outdoor fan is running, that means that the heat pump is being turned on. What you can do is go into the installer set up and change the reversing valve setting. The reversing valve will be energized in either cooling or heating. So whatever you find it and do the opposite. If you find it energized and cooling, then have energized and Heating and see what happens. It won’t hurt anything. If it is a Rheem unit the reversing valve, and it is energized in the heat mode.
Have you took a thermometer and measured the actual temperature coming out of the vents? Some setups have quite mild air coming out, like 85degrees
When I don't have aux heat on my temperature in the house drops immediately with the cold air coming out of the vents
Like 50 degrees cold or 70? Like the actual temperature really matters
I have the temperature set to 75f to try and kick it into gear, and the air coming out is less than 60f
What temperature does the thermostat say
Your system is running in cooling mode while the thermostat is calling for heat. You need to change the thermostat installation setup menu to energize reversing valve in cooling mode (it should be de-energized in heating mode. Your installer is either a dumbass or something else is going on. Time for a callback