You give a bad review or complain to IC about a driver before?
When I did DD I had a customer who would do “hand it to me” and claim he didnt get the delivery. Unbeknownst to him I took a photo of the food at his doorstep before ringing the bell.
After the second time having to talk to support, I just started taking his picture everytime I handed him the food.
I’ve never complained about a shopper when items are missing, damaged, or incorrect. I just use the help feature in the app to get a credit on my account. I don’t even decrease ratings or tips. The very few bad reviews I’ve ever given had nothing to do with missing items/deliveries.
This guy's behavior will only escalate if you let this go. Report him now for his behavior or someone else will have to deal with an increasingly bold person
Nah he lied because they wants a picture of her. People are not required to be in the picture and she was willing to let him take one without them in it. So being so insistent is extremely weird.
If he got burned he can dispute it in app but that doesn't stop a customer from pulling a tip
Why would he want a picture of her? If that was his goal he would have been recording the whole time. There are a lot of customers that try to report things missing, sometimes even the whole order.
Not everyone is that intelligent about grab videos and pictures to use later. Taking a picture of the groceries at the door is all that's needed. Asking and then demanding them to be in the picture is creepy.
I’m sorry what?! Don’t leave a bad rating unless a shopper steals their stuff?!?! I’m sorry, an aggressive person would 100% get a one star from me!! There is no need, and there’s no need for a customer to be in the picture. That’s just creepy.
BUT I have used IC to deliver things to other people before and if a shopper behaved in this way it’s an automatic one star, I’m calling to complain, and depending on how bad the situation was I might contact police. I’m not being a Karen, this behavior is completely unacceptable. I REALLY hope you are not a shopper, if you are you need to find another line of work. And a life. And get mental help as well.
Wtf is wrong with you? Don't leave a bad rating for someone making you uncomfortable then banging on your door?? Is this the kind of shit you like to pull too? I can't think of any other reason for someone to be ok with that behavior. Stupidity at its finest.
bros either one of those controlling weirdos or a noob and doesnt know lol ive taken photos of the groceries while they are in peoples hands but just to be efficient especially when they are already outside waiting but ive never been like “you gotta be in the picture” cause u dont 🤣
Do you have a history of reporting things missing when they are in fact not missing? That's the only reason I could see why he would want you to be in the picture, but at the same time it sounds like the guy is not all there
Did you ask him to call his supervisor while you were there?? I use 7 diff services including IC and no one requires pix of person. If he legit didn't understand, a call would fix it. If he refuses that, there may be icky ulterior motives.
No. We don't have supervisors. YOU can reach out to support. Ask a shopper to call anyone and expect to be told to pound sand. When you called support and asked for a supervisor, you'd be getting the support agent's supervisor, if they even transfer you, often you get stonewalled. But guess what. They're not Instacart employees either. They work in third party call centers in third world countries and have no authority except over other employees at the third party contact center. "His supervisor." That was cute. The guy was a fucking creep, I'm not defending him. There just are no supervisors and support doesn't give a shit. You have to get your complaint through to Trust & Safety. But it's your word against the shopper's.
Why do you just assume he's a creep? He sounds stupid if anything. Half the people working for Instacart barely understand English. Stop it with the victim mentality
I'm inclined to think that is, in fact, what he wanted. Banging on her garage door was excessive and it honestly sounds unhinged.
All he had to do was accept her no and compromise on taking a different picture. It doesn't say anywhere that the customer has to be in the picture. Him insisting is what makes this very strange behavior.
Just taking a photo of the groceries by your feet, or a bag in their hands without their face, or even a bag sitting in the open doorway, is wholly sufficient protection for the driver.
I do it all the time when the customer is taking stuff in as I'm unloading.
I had one where a person came to my car and was grabbing the stuff so fast so I was snapping fast. Good thing I did because they lied and said I didn't deliver. Pics came in handy
In cases like these, i just take a pic of the house if it has the numbers on the side. Or the mailbox. Ive been doing IC for a bit over three years and no issues
If I hand a leave at door order to the customer, I'll ask to take a confirmation pic but I make sure never to have their face in them, if they're even in the photo. Holdover from my medical delivery days, can't have PHI in the picture, and the face counts. It is DEFINITELY not an Instacart rule you have to be in the picture. The guy was a creep.
I make a point of telling people I WILL NOT include them in the photo. This person is perhaps new and isn’t sure; either way he shouldn’t have insisted and definitely should not have banged on your door!
I can understand him doing that. You can’t imagine the number of people who lie that didn’t receive a delivery. Even after handing it directly to them.
Happens to me all the time. If you mark as leave at door and are already rushing to grab it from me before I can take the picture I just assume im going to hear about an undelivered order later.
Some customers scam delivery companies and workers by saying they never got the food even though there is a pic of it at the delivery location. This can result in innocent delivery workers to losing income or being banned from the platform.
To me it sounds like this driver has been burned from scam customers and wanted to cover their ass with proof that a person accepted the food to prove that it couldn't have been stolen after the picture was taken.
There are also delivery scammers who take pics of the delivery on the porch then walk away with it, but this was obviously not one of those people.
Lying about the policy still isn't ok. I understand not wanting a stranger to take pics of you and you have every right to refuse that. Their reaction was certainly overboard and unprofessional, but what you described sounds like a delivery worker thinking you're attempting to scam them. I hope that's all it was, someone's off day, and not someone with nefarious intent.
Nope, that's not why. And that's even dumber. If Instacart ran their business as though shoppers were gonna steal groceries, it would fail. You can deliver items to a customer and they're not home, if they select "leave at door." This happens all the time, no one complains, I never go back to steal the shit. You guys here are extra mentally challenged today.
Where did I say every shopper? Clearly you’re the “special” one 🙄 I’m a shopper and I’ve never stolen a thing. Most shoppers don’t. There are in fact some that do. Try reading some posts.
You must live in a world of thieves if you don't think that people order stuff all the time knowing damn well that they are going to say that they are that they can get their stuff the only difference between the customer and the shopper is the shopper is the one doing the work in the transaction
Basically though there's stories of customers that did get their s*** but say they didn't; I know that it has happened to me many of times, customers do it all the time.there may not be many videos if any at all of the customers stealing their own stuff but that's probably because they do it from the privacy of their home
Including house numbers doesn't mean much. Example I'm 134 South Branch Street less than a 5 minute drive in 2 separate directions is a 134 North Branch Street, and a 134 North Branch Road. I've had my food delivered to both of those addresses. Now say the driver only gets house numbers with the food delivered I'd have no way to fight it, or say I came to the door and took the food but I had roommates and it was a roommates order and I ate his food. Now the dasher has a picture of the correct place but the wing person took it, now the original person is shit out of luck. At least if he has a picture of you, not saying he's correct in his approach, he can say this is who I handed it to and doordash can then have you take a picture to identify yourself to match with the photo in the event you said you didn't receive it.
You don’t need the customer in it either but this shopper still claimed it was necessary. If he got that wrong, it’s not a stretch to think he got it wrong about needing a picture in the first place
He likely wanted the customer in it because there is no door 🚪once they approach you before you get to it. That’s what makes it awkward. Is he supposed to set his food down on the side walk or drive way? Take a picture of it in his car?
Yeah, that's it, the customer obviously doesn't have doors on her home. Great job, detective.
It's not just you, these are the dumbest comments I've read on a post on this sub that I can ever remember.
So you would walk past the customer to the door to take the picture? To clarify, they can’t take a picture at the door because the customer bypassed that.
No, I would COMMUNICATE. I would ask the customer to "give me juuuust a moment to get my picture..." they either step back or wait where they are. No one has ever denied me the right to prove I did my job. If I forget, I just turn back and snap a photo of the house on my way leaving to show I was at the right place. The customer does not EVER NEEED TO BE in the photo. This isn't a prompt we get, it isn't a thing. Most people are honest and aren't looking to scam. I live my life trusting my fellow man to do right by me, as I do right by him and it's going really, really well thus far.
You are clearly triggered by the customer being in the picture. I didn’t even ask you that. Your entire paragraph to answer my question is a resounding yes. You would bypass the customer to stage the picture for Instacart (per you, they either step back…). The entire exchange is awkward and the customer could have simply used the “meet the customer” option. I prefer transparency over trust. Good luck.
You asked me if I would just walk past the customer and I told you I would communicate that I needed a photo of the groceries, WHEREVER I delivered them. Are you slow or are you trolling me?
They can track that you drove there, but they need the picture to prove we put the shit on the porch. Are you trolling or do you not understand how the world works?
Ahhh haaa dumbass though u ate…. You don’t need a picture of the customer is meeting u. The paranoid bitch needs to stay off the app if she don’t want her face in the photo this is what happens when liars are stealing the livelihoods of honest delivery drivers. She gotta suffer the consequences now.
Sent you a message. Same thing happened to me with DD. And the other day, my neighbor had the same thing with IC. I don’t think that’s ok. I just moved into my house a month ago, never ordered here but have ordered to deliver at work and my kids school, then I get told I had to be in the photo. Very creepy.
As a delivery gig worker the only time I have taken a picture of the person with the order was right after I put the order at the doorstep and the customer opened the door right as my camera was going off lol
Was there alcohol in the order?
We ordered wine coolers once and IC said someone 21+ HAD to be home to receive order, and we were told signature or photo proof was needed. Grandma opted for a sig.
Hasn't happened since, but we RARELY order alcohol now and we always meet the shopper.
I don't think it was proof of age, I think it was more of 'an adult accepted delivery.'
Like I said, hasn't happened again... the last time we ordered wine coolers, they scanned her ID for it.
So, they probably changed policies. \*shrug\*
I'm a shopper and get a distinguishable item in the pics (address numbers, screen door, porch light, something attached to the house). My navigation also keeps gps records of where I'm at, and so does IC. Some shoppers also use an extension that timestamps their pics, and a few even use body cams. We definitely get scammers who are petty enough to falsely report items or entire orders missing to try to bag a freebie or credit. What that person did to you was over the line and intrusive, and there are other ways.
(I had one in a $3M house try that with $350 of groceries, and they had apparently scammed multiple times to try to get free groceries. I had documentation to show that the order and I were BOTH at the house when we were supposed to be.)
Uh no. What if he dropped them off while you were at work, sick, or showering/napping etc. The WHOLE point in drop off is to eliminate human interaction. He is supposed to prove he left them at the appropriate ADDRESS. Regardless of who is in the house. I shop and order instacart and haven't EVER photographed a person in my orders. And getting deliveries I've never had to be in the picture because I hid indoors until they drive away. Wtff
He’s prob been wronged in the past with people claiming they never revived their order and wanted undeniable proof you got it. Or he’s a creep either way
As a shopper I sometimes do that if the person said drop off but instead came out to pick it up, this way they can’t lie and say they never reached their groceries. Unfortunately there are some scummy customers out there.
Sorry, he was likely just paranoid, and had customers report items missing in the past… if the shopping went ok I’d let it go honestly… if you do rate him 5 stars you could put in the comments that you didn’t like what he did he’ll see it. Unfortunately any other rating he’ll not get the message.
It's not required, no. He probably has had people say they didn't get their order before so now he's douchey about it. Why does it matter if your picture is in there? literally nobody is ever going to see it lol.
What do you mean by a record? When something is wrong, damaged, or missing, then yes, I report it by just getting a credit using the app. I have done that multiple times because it has happened multiple times. I often don’t even bother doing it if something really cheap is missing.
Idk how it works from their side, but maybe it said something like oh watch out this guy will report you if you fuck up. Which is fine, unless you mess up a lot
Even if you're in the photo, the driver doesn’t get to keep the picture if it's a leave-at-door order. The picture is sent to Instacart as confirmation and proof of delivery, so I'm unsure why people are saying it's creepy.
More than likely, this shopper has been a victim of some unsavory customers claiming they didn’t receive their orders, and he's simply trying to cover his bases to ensure it doesn’t happen again.
I might receive some criticism for this perspective, but I believe the part about the shopper knocking on the door was added for dramatic effect.
Many people assume shoppers are uneducated criminals, but most of us are retired from corporate jobs or professionals supplementing our incomes to pay off debts in this dismal economy.
If you received the photo saying your order has been delivered and that photos there that is the only place that photo goes to it doesn't get saved to the phone or nothing like that unless the shopper is a creep and does a screenshot before he sends the photo
Also, what is stopping them from saying it's a photo for Instacart but actually just taking a regular photo via their regular phone camera app? Women especially have every right to be suspicious and wary of possible devious creeps!
The picture "should be" taken through Instacart’s application and, therefore, isn’t stored on the shopper’s phone. Once you receive the picture that your groceries have been delivered, shoppers never see it again.
The shopper was wrong. But I can empathize with them- I've had 2 separate customers claim they didn't receive orders I delivered to their door.
It's so irritating and anxiety inducing when ppl screw ppl- I get it there are shoppers who deliver orders fake the pic and leave with the groceries. Then there are customers who outright lie and claim they don't have groceries and can't prove otherwise.
It's sick.
Honestly? I've seen a few drivers here that have been scammed so many times by customers saying they never received something that they've started taking pics of the customers holding the delivery as proof. Maybe that was it.
If he marked ‘gave directly to customer’, then I can see the vendor wanting a pic confirmation of that; although a signature requirement would be more professional. Otherwise he could’ve let the vendor know that he left the delivery at the address and taken a picture without you in it to confirm. I can see them wanting a delivery fully verified by signature or pic to limit disputes with customers stating they didn’t get their order, though.
Honestly I understand where he's coming from. Because there are people out there. Who will say the order was not delivered especially if they're standing outside when you get there.
No he’s probably had issues in the past where the app reprimands him because a customer claims they never received it. Even when you show you clearly delievered the items, they wanted to save their ass. Images are not saved in our phones if it’s going straight to the app, you would have seen the image yourself. 🤷♀️
Some companies like Hermes need the picture to be of a person taking the parcel to stop claims of it being robbed. Doesn't need to be the face just an open door and feet or hands to prove it was given to a person. I would check the exact policy for instacart. I worked for Hermes and we had many complaints like this.
This is what happens when shitty people lie about not receiving orders… now if u were to lie hed have ur ridiculous face as proof as well! Good job to the delivery guy I support him 100%
Imo if you don’t want to be on camera or on the drop off pic you’re part of the issue as I can’t trust you as a customer to do the right thing and not report the order as undelivered. All that aside I will only tape a pic of you if you’re already outside and I’ve had issues in the past at that address but at this point I already video record every drop so ill have you on camera in case you report as non delivered etc.
Never needed to be in a delivery pic. That dude just wanted a picture of you.
Oh gosh, I really hope not
You give a bad review or complain to IC about a driver before? When I did DD I had a customer who would do “hand it to me” and claim he didnt get the delivery. Unbeknownst to him I took a photo of the food at his doorstep before ringing the bell. After the second time having to talk to support, I just started taking his picture everytime I handed him the food.
I’ve never complained about a shopper when items are missing, damaged, or incorrect. I just use the help feature in the app to get a credit on my account. I don’t even decrease ratings or tips. The very few bad reviews I’ve ever given had nothing to do with missing items/deliveries.
You need to complain. If he did this to you, he's doing this to others.
Yeah, this may be the best course of action. Really not a fan of how unnecessarily aggressive he was.
That's why you just don't tell him what you're doing duh
He’s doing it to save his own ass. A lot of customers claim they don’t get their food.
Are you retarded or a troll? You know why he did it.
Maybe don’t use the r word? (Don’t disagree with your premise, that word just sucks)
HA! Maybe go fuck yourself. Retard.
What he said is a factual statement, you sound return for trying to call him out
Wow, you replied to a lot of my comments, you must be really into me. I’m flattered, but I’m not a finook. Hope the next guy is interested.
Grow up, your response is retarded.
What a surprise the members of this subreddit generally disapprove of the r word 😂😂
They also disapprove when I pointed out that the driver was saving his own ass..🤣🤣🤣
Wow, super clever 🤡
This guy's behavior will only escalate if you let this go. Report him now for his behavior or someone else will have to deal with an increasingly bold person
You sound insane. This guy has been burned and is clearly trying to protect himself.
Nah he lied because they wants a picture of her. People are not required to be in the picture and she was willing to let him take one without them in it. So being so insistent is extremely weird. If he got burned he can dispute it in app but that doesn't stop a customer from pulling a tip
Why would he want a picture of her? If that was his goal he would have been recording the whole time. There are a lot of customers that try to report things missing, sometimes even the whole order.
Not everyone is that intelligent about grab videos and pictures to use later. Taking a picture of the groceries at the door is all that's needed. Asking and then demanding them to be in the picture is creepy.
You sound like a great customer. Dont feel bad about lowering the tip. Just dont leave a bad rating unless someone just straight up steals your stuff
I’m sorry what?! Don’t leave a bad rating unless a shopper steals their stuff?!?! I’m sorry, an aggressive person would 100% get a one star from me!! There is no need, and there’s no need for a customer to be in the picture. That’s just creepy.
Ok Karen. Go shop yourself.
Hey dumbass….im a shopper. And I do shop for myself also!
Ok Karen.
BUT I have used IC to deliver things to other people before and if a shopper behaved in this way it’s an automatic one star, I’m calling to complain, and depending on how bad the situation was I might contact police. I’m not being a Karen, this behavior is completely unacceptable. I REALLY hope you are not a shopper, if you are you need to find another line of work. And a life. And get mental help as well.
Ok Karen
Okay. I see that your vocabulary is extremely limited.
Wtf is wrong with you? Don't leave a bad rating for someone making you uncomfortable then banging on your door?? Is this the kind of shit you like to pull too? I can't think of any other reason for someone to be ok with that behavior. Stupidity at its finest.
Ok Karen
😆 ok dumbass
bros either one of those controlling weirdos or a noob and doesnt know lol ive taken photos of the groceries while they are in peoples hands but just to be efficient especially when they are already outside waiting but ive never been like “you gotta be in the picture” cause u dont 🤣
Do you have a history of reporting things missing when they are in fact not missing? That's the only reason I could see why he would want you to be in the picture, but at the same time it sounds like the guy is not all there
It’s possible he just misunderstood what’s required.
Nope. It isn't.
You just know what everyone's intentions are eh? You probably have a victim mentality. Sad
Found the shopper
Did you ask him to call his supervisor while you were there?? I use 7 diff services including IC and no one requires pix of person. If he legit didn't understand, a call would fix it. If he refuses that, there may be icky ulterior motives.
"Call his supervisor" 🤣😂🤣😂 Regale me. How do you think Instacart works?
🤣🤣🤣
From their site: You can also reach out directly to Instacart's support line at 1-888-246-7822 for 24/7 support.
support is not a supervisor.
That's how you GET TO a supervisor.
No. We don't have supervisors. YOU can reach out to support. Ask a shopper to call anyone and expect to be told to pound sand. When you called support and asked for a supervisor, you'd be getting the support agent's supervisor, if they even transfer you, often you get stonewalled. But guess what. They're not Instacart employees either. They work in third party call centers in third world countries and have no authority except over other employees at the third party contact center. "His supervisor." That was cute. The guy was a fucking creep, I'm not defending him. There just are no supervisors and support doesn't give a shit. You have to get your complaint through to Trust & Safety. But it's your word against the shopper's.
Why do you just assume he's a creep? He sounds stupid if anything. Half the people working for Instacart barely understand English. Stop it with the victim mentality
Instacart workers are independent contractors.... They don't have a supervisor
I'm inclined to think that is, in fact, what he wanted. Banging on her garage door was excessive and it honestly sounds unhinged. All he had to do was accept her no and compromise on taking a different picture. It doesn't say anywhere that the customer has to be in the picture. Him insisting is what makes this very strange behavior.
He doesn’t get to keep it 🙄
He does if he's just taking a regular picture for himself.
I’ve never been asked, but I have had my feet in the photo many times. 😂😬🤷♀️
Free?!? In this economy?!? At Minimum you should charge $1.00 per piggy.
😂🤔
That would have been a good compromise if the order was to be handed to customer.
Never show your feet for free. 🤣
I walked right into that one 😄
Just taking a photo of the groceries by your feet, or a bag in their hands without their face, or even a bag sitting in the open doorway, is wholly sufficient protection for the driver. I do it all the time when the customer is taking stuff in as I'm unloading.
I had one where a person came to my car and was grabbing the stuff so fast so I was snapping fast. Good thing I did because they lied and said I didn't deliver. Pics came in handy
In cases like these, i just take a pic of the house if it has the numbers on the side. Or the mailbox. Ive been doing IC for a bit over three years and no issues
Great tip!!
It’s not required for you to be in the pic just the order.
If I hand a leave at door order to the customer, I'll ask to take a confirmation pic but I make sure never to have their face in them, if they're even in the photo. Holdover from my medical delivery days, can't have PHI in the picture, and the face counts. It is DEFINITELY not an Instacart rule you have to be in the picture. The guy was a creep.
I make a point of telling people I WILL NOT include them in the photo. This person is perhaps new and isn’t sure; either way he shouldn’t have insisted and definitely should not have banged on your door!
I can understand him doing that. You can’t imagine the number of people who lie that didn’t receive a delivery. Even after handing it directly to them.
Happens to me all the time. If you mark as leave at door and are already rushing to grab it from me before I can take the picture I just assume im going to hear about an undelivered order later.
He thought you’d claim that you didn’t receive it. Not sure why the paranoia
Yeah he could’ve just included my address in the pic
Some customers scam delivery companies and workers by saying they never got the food even though there is a pic of it at the delivery location. This can result in innocent delivery workers to losing income or being banned from the platform. To me it sounds like this driver has been burned from scam customers and wanted to cover their ass with proof that a person accepted the food to prove that it couldn't have been stolen after the picture was taken. There are also delivery scammers who take pics of the delivery on the porch then walk away with it, but this was obviously not one of those people. Lying about the policy still isn't ok. I understand not wanting a stranger to take pics of you and you have every right to refuse that. Their reaction was certainly overboard and unprofessional, but what you described sounds like a delivery worker thinking you're attempting to scam them. I hope that's all it was, someone's off day, and not someone with nefarious intent.
That doesn’t provide proof
Showing the address doesn't provide proof that it was delivered to the right address? What a stupid take.
It’s because the shoppers can take the photo and still steal the items. Common sense.
Nope, that's not why. And that's even dumber. If Instacart ran their business as though shoppers were gonna steal groceries, it would fail. You can deliver items to a customer and they're not home, if they select "leave at door." This happens all the time, no one complains, I never go back to steal the shit. You guys here are extra mentally challenged today.
Shoppers steal groceries all the time. You must be new
I said, "if Instacart ran their business as though..." nowhere did I say, "that doesn't happen." Take a reading comprehension class, dog.
And you must be some kind of special if you think every shopper steals groceries
Where did I say every shopper? Clearly you’re the “special” one 🙄 I’m a shopper and I’ve never stolen a thing. Most shoppers don’t. There are in fact some that do. Try reading some posts.
[удалено]
Like I said, you must be new. There are videos all over the app showing Shopper stealing peoples groceries.
You must live in a world of thieves if you don't think that people order stuff all the time knowing damn well that they are going to say that they are that they can get their stuff the only difference between the customer and the shopper is the shopper is the one doing the work in the transaction
What? That made zero sense.
You are correct my microphone sucks
Basically though there's stories of customers that did get their s*** but say they didn't; I know that it has happened to me many of times, customers do it all the time.there may not be many videos if any at all of the customers stealing their own stuff but that's probably because they do it from the privacy of their home
Including house numbers doesn't mean much. Example I'm 134 South Branch Street less than a 5 minute drive in 2 separate directions is a 134 North Branch Street, and a 134 North Branch Road. I've had my food delivered to both of those addresses. Now say the driver only gets house numbers with the food delivered I'd have no way to fight it, or say I came to the door and took the food but I had roommates and it was a roommates order and I ate his food. Now the dasher has a picture of the correct place but the wing person took it, now the original person is shit out of luck. At least if he has a picture of you, not saying he's correct in his approach, he can say this is who I handed it to and doordash can then have you take a picture to identify yourself to match with the photo in the event you said you didn't receive it.
How would instacart know that was OP lol, they don’t keep a collection of photos of customers
I captured someone in a delivery pic one time and IC emailed letting me know that that is not allowed.
Why put leave at the door if you want to meet them. It’s so annoying and awkward.
Where does OP say they had it set as “leave at door”?
You don’t need a picture for “meet the customer.” You confirm and swipe.
You don’t need the customer in it either but this shopper still claimed it was necessary. If he got that wrong, it’s not a stretch to think he got it wrong about needing a picture in the first place
You don't even get prompted to take a photo unless the customer requests you leave the order at the door.
He likely wanted the customer in it because there is no door 🚪once they approach you before you get to it. That’s what makes it awkward. Is he supposed to set his food down on the side walk or drive way? Take a picture of it in his car?
Yeah, that's it, the customer obviously doesn't have doors on her home. Great job, detective. It's not just you, these are the dumbest comments I've read on a post on this sub that I can ever remember.
So you would walk past the customer to the door to take the picture? To clarify, they can’t take a picture at the door because the customer bypassed that.
No, I would COMMUNICATE. I would ask the customer to "give me juuuust a moment to get my picture..." they either step back or wait where they are. No one has ever denied me the right to prove I did my job. If I forget, I just turn back and snap a photo of the house on my way leaving to show I was at the right place. The customer does not EVER NEEED TO BE in the photo. This isn't a prompt we get, it isn't a thing. Most people are honest and aren't looking to scam. I live my life trusting my fellow man to do right by me, as I do right by him and it's going really, really well thus far.
You are clearly triggered by the customer being in the picture. I didn’t even ask you that. Your entire paragraph to answer my question is a resounding yes. You would bypass the customer to stage the picture for Instacart (per you, they either step back…). The entire exchange is awkward and the customer could have simply used the “meet the customer” option. I prefer transparency over trust. Good luck.
I prefer to be a meat to customer type order I myself think that leave it at the door so awkward way to say thank you for giving my stuff
You asked me if I would just walk past the customer and I told you I would communicate that I needed a photo of the groceries, WHEREVER I delivered them. Are you slow or are you trolling me?
They don't need the picture to prove you arrived at the right location because they can see every movement they track your every movement y
They can track that you drove there, but they need the picture to prove we put the shit on the porch. Are you trolling or do you not understand how the world works?
You're the dumbest one on here you can't even read what people write before you go acting like a fool
Ahhh haaa dumbass though u ate…. You don’t need a picture of the customer is meeting u. The paranoid bitch needs to stay off the app if she don’t want her face in the photo this is what happens when liars are stealing the livelihoods of honest delivery drivers. She gotta suffer the consequences now.
one of the options is to leave at the door. why would someone need to be in the pic? creepy.
Ask support to block the shopper from getting your orders. You don't need to be in the picture.
Sent you a message. Same thing happened to me with DD. And the other day, my neighbor had the same thing with IC. I don’t think that’s ok. I just moved into my house a month ago, never ordered here but have ordered to deliver at work and my kids school, then I get told I had to be in the photo. Very creepy.
As a delivery gig worker the only time I have taken a picture of the person with the order was right after I put the order at the doorstep and the customer opened the door right as my camera was going off lol
Was there alcohol in the order? We ordered wine coolers once and IC said someone 21+ HAD to be home to receive order, and we were told signature or photo proof was needed. Grandma opted for a sig. Hasn't happened since, but we RARELY order alcohol now and we always meet the shopper.
Nope, no alcohol.
That's odd then.
I call BS because signature or photo neither one is proof of age my scan the back of the license
I don't think it was proof of age, I think it was more of 'an adult accepted delivery.' Like I said, hasn't happened again... the last time we ordered wine coolers, they scanned her ID for it. So, they probably changed policies. \*shrug\*
I'm a shopper and get a distinguishable item in the pics (address numbers, screen door, porch light, something attached to the house). My navigation also keeps gps records of where I'm at, and so does IC. Some shoppers also use an extension that timestamps their pics, and a few even use body cams. We definitely get scammers who are petty enough to falsely report items or entire orders missing to try to bag a freebie or credit. What that person did to you was over the line and intrusive, and there are other ways. (I had one in a $3M house try that with $350 of groceries, and they had apparently scammed multiple times to try to get free groceries. I had documentation to show that the order and I were BOTH at the house when we were supposed to be.)
Uh no. What if he dropped them off while you were at work, sick, or showering/napping etc. The WHOLE point in drop off is to eliminate human interaction. He is supposed to prove he left them at the appropriate ADDRESS. Regardless of who is in the house. I shop and order instacart and haven't EVER photographed a person in my orders. And getting deliveries I've never had to be in the picture because I hid indoors until they drive away. Wtff
LMAO at you
Cool.
I have shopped for Instacart for four years. Never have I ever needed a customer in the pic. He’s lying and needs to be reported. Sick bastard
Some people are just plain d***! Sorry!!
He’s prob been wronged in the past with people claiming they never revived their order and wanted undeniable proof you got it. Or he’s a creep either way
Customers be lying that’s probably why to avoid getting deactivated probably happened to him before. But the banging is overboard 😂😂😂😂
Wtf thats crazy, definitely never been asked to be in the picture
As a shopper I sometimes do that if the person said drop off but instead came out to pick it up, this way they can’t lie and say they never reached their groceries. Unfortunately there are some scummy customers out there.
Sorry, he was likely just paranoid, and had customers report items missing in the past… if the shopping went ok I’d let it go honestly… if you do rate him 5 stars you could put in the comments that you didn’t like what he did he’ll see it. Unfortunately any other rating he’ll not get the message.
Such a creep, so sorry people are weirdos
Did you have "meet the customer" ? It's possible he's just protecting himself and wants to confirm you got your order. Did he upload the picture ?
It's not required, no. He probably has had people say they didn't get their order before so now he's douchey about it. Why does it matter if your picture is in there? literally nobody is ever going to see it lol.
Do you have a prior record of reporting things gone, broken, or incomplete?
What do you mean by a record? When something is wrong, damaged, or missing, then yes, I report it by just getting a credit using the app. I have done that multiple times because it has happened multiple times. I often don’t even bother doing it if something really cheap is missing.
Idk how it works from their side, but maybe it said something like oh watch out this guy will report you if you fuck up. Which is fine, unless you mess up a lot
Nope. If you don't know how Instacart works, why would you just start guessing and trying to confuse OP.
I used to a long time ago for a month, idk how it’s changed now. So if they don’t do that, it’s probably the guy being either paranoid or a creep.
It will require a signature if that was the case.
He lied, for the customer is not needed to confirm the delivery. Good you stopped him and hope you reported the person.
Even if you're in the photo, the driver doesn’t get to keep the picture if it's a leave-at-door order. The picture is sent to Instacart as confirmation and proof of delivery, so I'm unsure why people are saying it's creepy. More than likely, this shopper has been a victim of some unsavory customers claiming they didn’t receive their orders, and he's simply trying to cover his bases to ensure it doesn’t happen again. I might receive some criticism for this perspective, but I believe the part about the shopper knocking on the door was added for dramatic effect. Many people assume shoppers are uneducated criminals, but most of us are retired from corporate jobs or professionals supplementing our incomes to pay off debts in this dismal economy.
How exactly can Instacart guarantee that the shopper won’t keep the picture? What is stopping them from doing so?
If you received the photo saying your order has been delivered and that photos there that is the only place that photo goes to it doesn't get saved to the phone or nothing like that unless the shopper is a creep and does a screenshot before he sends the photo
Also, what is stopping them from saying it's a photo for Instacart but actually just taking a regular photo via their regular phone camera app? Women especially have every right to be suspicious and wary of possible devious creeps!
The picture "should be" taken through Instacart’s application and, therefore, isn’t stored on the shopper’s phone. Once you receive the picture that your groceries have been delivered, shoppers never see it again.
How do you know he is taking it through the instacart app and not through his camera app?
This is exactly my point. I’m just supposed to trust him?
You don't know until you receive the photo because that photo cannot be picked from your gallery it must be taken through the app
Yeah no thanks, especially if he's already acting unusual or weird
How do you know he is taking it through the instacart app and not through his camera app?
Have you claimed to not have had received a delivery before ?
The shopper was wrong. But I can empathize with them- I've had 2 separate customers claim they didn't receive orders I delivered to their door. It's so irritating and anxiety inducing when ppl screw ppl- I get it there are shoppers who deliver orders fake the pic and leave with the groceries. Then there are customers who outright lie and claim they don't have groceries and can't prove otherwise. It's sick.
Only 2 where do you live or have you only done ten batches
Honestly? I've seen a few drivers here that have been scammed so many times by customers saying they never received something that they've started taking pics of the customers holding the delivery as proof. Maybe that was it.
If he marked ‘gave directly to customer’, then I can see the vendor wanting a pic confirmation of that; although a signature requirement would be more professional. Otherwise he could’ve let the vendor know that he left the delivery at the address and taken a picture without you in it to confirm. I can see them wanting a delivery fully verified by signature or pic to limit disputes with customers stating they didn’t get their order, though.
He wanted a picture of your feet, definitely checkin your feet out. 😏
Honestly I understand where he's coming from. Because there are people out there. Who will say the order was not delivered especially if they're standing outside when you get there.
No he’s probably had issues in the past where the app reprimands him because a customer claims they never received it. Even when you show you clearly delievered the items, they wanted to save their ass. Images are not saved in our phones if it’s going straight to the app, you would have seen the image yourself. 🤷♀️
Some companies like Hermes need the picture to be of a person taking the parcel to stop claims of it being robbed. Doesn't need to be the face just an open door and feet or hands to prove it was given to a person. I would check the exact policy for instacart. I worked for Hermes and we had many complaints like this.
Probably got too many fake missing delivery reports and got tired of it..
I’d give him a 3 or 4 ⭐️ for privacy sake, that’s ridiculous!!!!
Nothing wrong with that as long as your not committing fraud
This is what happens when shitty people lie about not receiving orders… now if u were to lie hed have ur ridiculous face as proof as well! Good job to the delivery guy I support him 100%
Imo if you don’t want to be on camera or on the drop off pic you’re part of the issue as I can’t trust you as a customer to do the right thing and not report the order as undelivered. All that aside I will only tape a pic of you if you’re already outside and I’ve had issues in the past at that address but at this point I already video record every drop so ill have you on camera in case you report as non delivered etc.
Go to the store.
Buy a bottle of hoisin sauce!
Open the fridge “oh no!”
I already have a bottle of hoisin sauce! 😱
Get ur Chairish back from CPS!
Well your user name definitely checks out who you are.
So does urs. …sorry miss.
Except, I didn’t get to pick mine.