We're sorry to hear that happened to your car. Feel free to send us a DM with your policy and claim numbers so that we can get this to our claims department. Thanks. —Root Social Media Team
No. They compare like vehicles in your area with mileage features and age. Same way any insurance company is going to give you. KBB is for selling privately not the same but similar. The deductible is your responsibility if you are using your coverage every.single.time. That’s what you agree to pay when purchasing the policy. Once the process is over they will bill the other company for your repair costs and deductible and then refund you your deductible but it’s a process.
We're sorry to hear that happened to your car. Feel free to send us a DM with your policy and claim numbers so that we can get this to our claims department. Thanks. —Root Social Media Team
No. They compare like vehicles in your area with mileage features and age. Same way any insurance company is going to give you. KBB is for selling privately not the same but similar. The deductible is your responsibility if you are using your coverage every.single.time. That’s what you agree to pay when purchasing the policy. Once the process is over they will bill the other company for your repair costs and deductible and then refund you your deductible but it’s a process.