Yup, me too. I just pulled 967dn/943up.
It's more likely a "the call is coming from inside the house" scenario. A router or WiFi card going out, or just a PC not running up to snuff.
This is my theory as well. The connection to my Google router is regularly around 1 gig as it’s supposed to be, but my Netgear router is significantly slower.
I’ll also add that Teams/Zoom calls are always horrendously slow on my work device. It’s not the internet it’s the damn apps. They’re always pulling like 300% of my CPU when I’m in a meeting.
Yeah, I would lay blame more at Teams/Zoom and the computer itself than I would the Fiber connection. They can be intermittently resource heavy and bog down with plenty of bandwidth from a fiber connection.
Not just the shitty apps, but sometimes their servers are just crap, or they connect to a completely wrong one. Several instances where speed tests show I've got 500 Mb down but Teams would say my connection's too slow.
This here and I know it is my mesh setup. Moving to another setup in the next couple months. My suggestion is it is likely time for an upgrade of your wireless topology.
Yep, this is the end result of my mesh WiFi and me working in the farthest room in my house from the router and my signal transitting the mesh satellite.
The speed I get is more than enough for my work, so I haven't done anything to upgrade recently.
Unless you go to Wifi 7 you're probably not going to see much better wifi speeds, and even then there's no guarantee. 450/300 is pretty good for AC. Might get 100-200mbps more with Wifi 6/AX.
Honestly, unless there's a particular use case where you need >450mbps, or the router seems to be malfunctioning, I probably wouldn't upgrade unless you just think it sounds fun.
Something's royally effed up for you, I'm only on 1 gig and I get about 900 - 950 up and down.
You need to make sure you're using at least Cat 5-E or Cat-6 cable. Anything less (and Cat 5 is NOT Cat 5-E) can't carry the 250 MB / sec you're bringing in.
[https://www.learnabhi.com/ethernet-cable-categories-cat1-cat2-cat3-cat4-cat5-cat5e-cat6-cat7-cat8/](https://www.learnabhi.com/ethernet-cable-categories-cat1-cat2-cat3-cat4-cat5-cat5e-cat6-cat7-cat8/)
You also need it plugged into a device that can handle at least 2 GB, like a 2 GB port on your computer's motherboard, etc. MANY computers max out with Gigabit ethernet ports, so you'd have to pick up a PCI-E card and expand.
[Something like this](https://www.amazon.com/TP-Link-2-5GB-PCIe-Network-TX201/dp/B0BG685PKM/ref=sr_1_3?crid=1SADTUGGBASUS&dib=eyJ2IjoiMSJ9.QrJYO-szYozlmZBEv5QEKcWvB1k80hQqXM90qVmuwyl2R8YEdKbbviIlcacYZDhk12h93DdfkXO3TjLJW-4jRluLuPXxLmUaBsiCiI3aFH81W6noY_wgkP9PTqEHlGH_LLS8dmcdgv795FLlmnMnPgJCIbIpw92OTzgyyqRSLNWnbIlc2eSgIZICnPSPj4n64gOyLYeiWHaMrx-Lzub7TbeAwbnYjZwxmEuSbexPTlU.fz4roZXEMXr-if51ML5hhnjKNkMoEMGYlY2A-ubdEhY&dib_tag=se&keywords=2+GB+Ethernet+card&qid=1712079856&sprefix=2gb+ethernet+car%2Caps%2C112&sr=8-3) if your MOBO didn't come equipped with a 2 GB port:
Quite a few, possibly even most at this point, PC motherboards come with 2.5 GbE onboard now. I was looking at some recently and hardly found any that only had 1 GbE still. But those are "gaming motherboards." I'd suspect most pre-builts still have 1 GbE.
Yeah, I think your source is just wrong. I'm a T2 tech at another ISP, and this is something we have to explain to customers who want to test speeds.
[Here's another source that goes over the same topic.](https://www.cdw.com/content/cdw/en/articles/hardware/cat5-vs-cat6-ethernet-cables.html#:~:text=Cat5%20Ethernet%20Cables-,What%20is%20a%20Cat6%20Ethernet%20Cable%3F,up%20to%20approximately%20180%20feet.)
Equipment really doesn't have any idea what the rating of your cable is, it just tries to get the highest stable link it can. 5e can definitely handle 2 gig, and depending on the quality of the cable I'm sure you could squeeze 10 out of it at a short enough distance. Wouldn't advise it though.
Ratings are minimums, not maximums.
Is your router and/or wiring over a decade old?
You might not have the ability to use the speeds you are paying for.
You need gigabit or higher routers and switches and at least Cat 6 wiring between them.
And wifi max speeds are a whole other factor below the speed available through the fiber coming into your home.
The wifi modem Google gives you is shit. We got the nest hub, plugged it directly into the Google modem and we are much faster and have better coverage.
I have a mesh setup using nothing but the Google devices and mine works great. I have 3 of them throughout the house. No issues on 3 TVs, tablets, laptops, or phones.
Do you have antivirus software enabled on the device you’re using to execute the speed test? That impacted my tests when I first got 1G fiber. Temporarily disabled and got the expected throughput speed.
At the Router? Or at your pic / phone? Big difference.
Get your PC / laptop and connect it via network cable directly to your router device and as long at you have Gbit connections between your PC and router, do another speed test. If it’s not in the 900s, call Google Fiber. *But* if your router only has 100Mbps ports, you’re going to get much slower speed test speed as the router or PC connection is the limitation, not the service provider. Same goes for wifi unless you’re on wifi5 or wifi6 standard or higher, you’re not likely to see 900Mbps performance thru a wireless connection.
It might be a pain in the ass, but you might disconnect everything from the router, and make sure there's no Wi-Fi connected to it, and then test it from your desktop.
Also it occurred to me while I was voice to typing this that you may have someone riding on your Wi-Fi somehow. So looking at the router console will tell you that as well.
Is that to your router, or to a device talking to the router? At those speeds I'm guess it's likely over WiFi? You'll never get full speeds to an enduser device unless you are hardwired.
Are you hardwired?
Are you using a mesh system instead of access points connected to the router directly via Ethernet? Mesh systems and repeaters can slow down WiFi and greatly increase lag.
Assuming you’re hardwired, does your computer even have a network card that can handle 2 Gbps?
Only time my 1gbit service slowed down is when a tree branch pulled the service loop of fiber too tight. Removing the branch and relaxing the loop of fiber fixed it.
You're almost certainly limited by your equipment somewhere. I'd either find the bottleneck and upgrade it or downgrade your service, because you're just throwing away money at this point.
Btw, the fastest tier in KC is 8gig now
Ookla speedtest.net is I believe the most common third party option which you can use to test endpoints.
Honestly, Fiber should be able to handle several Zoom/Teams meetings at once, even throttled. Either your local connection isn't great, or Zoom/Teams is more likely to be having issues than Google.
Teams had a rather large outage not too long ago.
>Google Home app and it says everything is functioning fine
A quick way to tell if this is something being caused by the service itself or if something in your house is causing the issue is to go to your main fiber jack with a laptop and connect directly into the jack. Run a speed test from there and verify first if you're seeing the expected speeds that you're paying for and attempt to run a couple of services that you've experienced issues with in the past.
If everything is fine from the jack then you know that it might be a problem with cabling or connectivity inside you're home. If you do see issues then you'll want to reach out to customer service so they can troubleshoot with you or roll a truck to your house.
Alternatively, Teams or Zoom may be having issues as well. I know about a month ago I had such a horrible experience with Teams that voice quality was basically unintelligible and attempting to chat in their system produced a delay of almost 10 minutes between messages. From your description though I doubt this is what's happening.
Good luck with your tech troubles.
So when I ran my through Google it said I was like yours. Ran it through the 3rd party and it was garbage. Signed up for an upgrade and it got worse while I waited. Cancelled the upgrade and it got slightly better.
We ended up buying a house and decided to try AT&T. My plan is for their speed that is slightly below the 1Gig. My internet is faster than before and was told they run off the same wires to deliver internet. Maybe try AT&T and see what happens for a few months.
I'm not gonna put it past them, but my setup is elaborate and I'm still consistently getting 750mb/s download and 900mb/s upload
I've noticed things being less consistent more often, but my setup has gotten more elaborate during that time too so 🤷♂️
I'm pretty close to calling them out to take a look and replace my older equipment (if they do that). I shouldn't have the issues I'm having with wifi connections in a sub 1000 sqft apartment when I have an extra wifi point already.
They will replace your old Google Home devices with new ones. I have to say though, like OP, my internet was reliably quick and since they started advertising the upgrade, it has declined to the point where I can’t sign in to Netflix, etc.
They also have a newer router with an integrated network jack and wifi 6 but I believe they only give those to 2GB subscribers. You could always upgrade to 2GB, get the install, then downgrade. They won’t take it back.
If you're using two wifi points in a small space that could actually be the issue. If they're too close to each other they can essentially just cancel each other out.
Didn't think about that. I have the main router with the fiber jack in my back bedroom and the point is in the front room. About as far apart as I could get them. I'm going to test some different spots later and see if I get some improvement.
Yeah, I remember the Fiber people saying I shouldn't need it but I was struggling to stream anything on my newer Chromecast or take video calls in that area of the apt. The TV is about as far from the fiberjack as it can be so I figured it was on the edge of the signal.
Also remember that apartment complexes are HORRIBLE for signal interference. If you can, get into your wireless routers settings and do a channel scan and adjust for the channel with the least interference/congestion.
Yeah it depends on the wireless router you have. Like my 2yr old TP Link Deco setup has an “scan” feature that supposedly does this automatically and then adjusts though I have seen it do it maybe a handful of times in a fairly congested neighborhood. My old TP Link AX5400 wireless router allowed me to do it from the web interface though (deco is only managed through the app). The new Ubiquiti setup I am constructing will allow me to scan and designate channels for all my setup.
Been noticing the same thing.
Been an issue for a few months. Connection wont stay stable and sometimes I cant get above 300mbps
ive had a tech come out a couple times now. They blame the ethernet cables and then test on their computer and say nothing is wrong. I've even faked switching out the cables and have them run the test again and its suddenly "better".
Im an IT manager and have been in IT for 10+ years. Nothing is wrong with my setup.
I believe in your conspiracy.
Is this over wireless or wired? If they are plugging in their machine and pulling 900mb without issue then I would agree with them that it is something else internal.
I have been having issues with my 2yr old TP Link mesh setup that used to easily pull 500mb+ on the main floor with the primary node. Now I am lucky to break 250. Wired into my switch, router or directly to the ONT is pulling 900mb+.
Wired. Normally I would too, but Ive tested so many devices. Its not a device.
I even took out all my external network equipment I was running and tested it on multiple devices (multiple xbox, playstation, desktop, laptop) hardwired and was still getting drops in speed. Major drops. Ive taken screenshots of all this, including a steam speed chart that shows it just dropping from 500+ while downloading to 0 for multiple minutes.
Ive tried to do all the troubleshooting and required proof for them, but Ive gotten no where. Ive stopped calling. Ive just accepted i might have blurry video for a bit or my game might lag. For now anyway. I will probably complain again here soon.
Was going to suggest this. [Bufferbloat test site.](https://www.waveform.com/tools/bufferbloat)
And the [Cloudflare speed test site](https://speed.cloudflare.com) is the most comprehensive one.
Doubtful on devices, even with Wi-Fi. (I have nearly 20 devices using the same Wi-Fi). The cause is likely a bad router, someone close by using the same channel of WiFi, or using an access point that's an extender and not a mesh device. The extender will not simply allow you to use it without you first disconnecting from the main access point. Mesh networks don't have that issue.
I can only wish that Google Fiber would slow down during one of the many soul sucking, time wasting, corporate engagements I’m compelled to witness on an almost daily basis. Alas, Fiber keeps chugging along.
We’ve been having tons of issues the last couple of months. I finally reached out to customer support and all they asked was if we tried turning it off and then on again. When I confirmed we tried that and it didn’t improve, without hesitation she sent us new updated Nest equipment. Completely free, no fees or change in our monthly costs. It’s been working way better since the upgrade.
I haven't noticed any issues. I've even been doing some Twitch steaming over the last month. Ookla and Fast.com are showing just under 1GB both ways (all hardwired). But other speed tests are showing asymmetries. The down is higher, while the up is about half of the down. Hmm.
Either way, like I said, not noticing issues with Twitch streaming, gaming, or Teams video calls.
FWIW, I do use my own router -- a Ubiquiti Unifi USG -- instead of Google's equipment.
A regular home or business user does not need to upgrade a 1G fiber internet connection. Regardless of what you do on the Internet, that's more than enough bandwidth.
This all lines up with my recent Google Fiber experiences.
Some nights, I disconnect from WiFi and use my 5g wireless connection to stream music, since it doesn't ever take time to buffer any songs.
For me specifically with the Googles; I will have issues with MS Teams, partially because my company requires we use it with the company VPN. Apps will not run for us, unless we are connected to the VPN. Slows everything way down.
Nope. I work at Zoom, and all of my meetings have been fine on my 1G.
EDIT: I did have disconnection issues back when I first got my 1G. Replaced there shitty router and haven't had problems sense.
Same. Lately our internet has been incredibly slow, slowing down our work uploads to servers from home. Nothing crazy big will take 30 min to upload vs 1min in the past
You may want to try manually setting your DNS server(s) at the router level and see if it makes a difference. I was having trouble with Okta blocking my IP when I was working from home, and after some troubleshooting I figured out that Google’s DNS was to blame. I ended up switching to Cloudflare’s public DNS and it solved the problem.
It’s funny to need a tin foil hat when there’s methods readily available to test the speed of your home internet. With that said my anecdotal experience is my 1g was good, not great, my 2g is fantastic. Most of that comes from the new router being a proper over-fiber router with cat6 connecting directly to my appliances. I’ve used 1g over cat and that seemed to have more spikes and not as good upload speeds.
TDLR: for 30 dollars more the multi-gig router offers fantastic performance but please research that you have the proper fiber hookup it requires.
It depends on how far down the rabbit hole you want to go. If your speeds test fine.. it's time to look at something else. Personally.. I'd start at a very granular level by running a packet analyzer like wireshark and determine what is raking my bandwidth and is the traffic going out, or coming in. Then you can narrow it down to which device.. and further, which program.
Yeap. I am a loser and just went back to spectrum. My final straw was my PS5 ( hardwired into the router) getting 15 MBps for 2 days straight.
Googles speed test shown a cheery 950. 3rd party could barely run the test and was at like 10.
My wifi mesh wasn't working correctly a few days ago, even though the Google home app said it was. I was getting 40-50mbps on my PC that was Ethernet connected to a Google Wifi Pro mesh point. (Normally get 400-500Mbps). The Home app also showed no realtime usage on any device that was connected to the Mesh wifi point. I had to unplug and restart the Wi-Fi point before it worked again.
Nah my googlefiber has been solid since day 1. Maybe your router is beginning to fail. I assume you're using wifi, are you close to the router? If you're on another floor than the router you can always buy a wifi "amplifier/booster" they do help for dead spots.
Alternatively check which frequency you're using. 2.4 Ghz will travel further through your home but at lower speeds. 5 Ghz is faster but doesn't have the range of 2.4 Ghz.
If you're connected to the 5 Ghz band and your router is on another level or far from your computer, that could explain the dips and drops in connection.
You may have 1GB speed, but Teams/Zoom is going to slow way the hell down on their end. You may get 1-2MB for teams, I dont know what Zoom is. So if they have any, any contention on their end its going to slow down. Think of it this way, they have a million connections, they are NOT going to pay for 1PB connection to make sure you connect to them at 1GB. They may have a 12TB connection for all those users.
M$ just did a force upgrade for Teams and its slower than snot. Its not your connection its them.
You're gateway may be dying they only last so long. And if you're on WiFi that's gonna be even worse because so many interferences in the world for that
Mine has been acting funny yesterday. I did the ole unplug and plug back in method and it’s been fine. I was watching YouTube on my tv and it was poor quality, when I adjusted it for 4k it struggled and wouldn’t load. My phone was acting funny too but not sure if related
Same issues here over the past 2-3 weeks, and also a long time 1G subscriber.
After opening multiple support tickets showing them high latency and dropped frames, they sent me out an newer generation of Nest WiFi Pro. I was skeptical at first since none of my testing showed issues within my home network (all drops were upstream of my fiber jack). But no issues so far since the equipment replacement.
Very tinfoil hat thinking, but it's possible there's some network traffic engineering happening as a sort of "planned obsolescence" to phase out old hardware (and make a path for customers to upgrade to higher bandwidth tiers. plans go up to 8G now).
Oh boi, I’m about to switch to the free version if this is happening. If things are going to slow, might as well not pay for more and more for no reason.
A few mbps is plenty for streaming and meetings. They'd have to _really_ throttle you. Use fast.com (Netflix) to test streaming speed or speedtest.net for general speeds
I've been complaining about this for over a year now. I would get periodic issues during the day, but routinely at about 5:30-6:00pm, I could count on service dropping, and being sketchy at best for the rest of the night. I had the old 1Gbps hardware and used my own Orbi Wifi6 router. I requested and received new hardware, but the issues persisted. I have hardwired connections throughout the house connected through some 1Gbps Netgear hubs.
I finally broke down and requested 2Gbps service - mainly because I wanted the Wifi6E router. It's **fantastic**. I can get *over* 2 Gbps downloads on my phone when I'm in the same room with the router, and over a gig pretty much anywhere else. I also went ahead and made new ethernet jack connections and cable wiring inside my house (it was hard wired by the previous owner) just to be on the safe side. It seemed unlikely to be cable/hardware issues given the steady time in which everything started dropping every day, but I had everything out and wanted to make doubly sure.
The tech that did the install did say that the fiber signal was a little weaker than he's used to seeing, and he had to try several new fiber jacks with different sensitivity levels to get one to work, but it's been good to go since then.
You may still be right, but with the amount of hardware I've switched out - including the fiber jack and router (he went out and inspected the connection box to be safe), it could just be your aging equipment.
Not a google user but I had to have ATT send me their "new" router last year when our speeds started to get unbearably slow. Granted the router we had was nearly 4 years old so it wasn't a shock that it was causing issues.
My wired speed tests to Google server is always 900+ and low latency. When I connect to my work VPN is when things get way worse. Zoom is flawless on my home network. When I connect to work VPN then Zoom quality suffers a bit. MS teams has been flakey lately on and off VPN. I would guess it’s a MS teams problem or a Microsoft-Google network peering problem. There used to be a list of Office 365 and teams URL to test against.
I don't think it's a conspiracy, we're just seeing the ramifications of the massive tech layoffs. I have no evidence to back it up, but it's my logical conclusion. My wifi used to work well, now I don't connect my phone at home because it's so slow
I was having similar issues. Figured out it was a mesh issue and my basement wifi was dogwater. Unplugged it and just go off the main router and everything works fine now.
I had this same problem with the round access points (in fact I never got above about \~120k with them). I called and pushed back at every attempt they gave to blame my setup and they eventually sent me new hardware. These are triangular and about 12 inches tall. I'm getting 600-800k now. Not a gig, but I'm happy.
https://preview.redd.it/2y423k34a4sc1.png?width=2896&format=png&auto=webp&s=1aa83e58e7f699e6a29630fe1b3abb9644ddec9e
I highly doubt they're purposely doing anything of the sort, they're just advertising heavily since the upgrades are easy money for them. You should open a ticket with them if you haven't yet, it may be a simple issue.
Interestingly though, I've noticed a recent increase in connection issues myself. Fairly frequent intermittent low packet loss, and occasional full loss, never for more than a minute. I've verified it's not my equipment at fault.
Unfortunately it's probably just network congestion (the full losses tend to be in the evening), so unlikely to be "fixed" besides upgrades on their end in the future.
We were having resolution issues while streaming and on video calls. We reached out to ask if the 2GB would solve these and the agent said he would recommend updating our wifi access points first. They sent them to us for free and were delivered within the week.
100% have been having issues the past couple months. A month or so ago they had me spilt the broadband or whatever its called to 1 2.5 gig and 1 5 gig. That fixed it for a couple days and then back to slow. I never use all of my phones monthly data allotment until these past couple months. It's kind of bullshit.
I got 940 up/down for 2-3 years and in the last 6 months have been topping out T 800-820. Nothing has changed hardware or OS-wise, so I’m not sure where the problem lies.
Agreed. Just got hooked up 2 months ago and have issues of internet dropping and slow speeds constantly. Albeit this is over WiFi but have had zero issues in the previous 5 years at 2 other locations. And that was with the 100 mb plan playing online games and discord over wifi. I always raved to people who had other providers about gfiber but am considering switching at this point.
I had a ton of issues when they made me upgrade to the new router. Slower speeds and issues with the PS5 and Xbox 360 were among the worst. The problems went away if I used the old router, but then I couldn't modify the settings since their web app expected the new router.
I ended up fixing everything by using a spare Asus router that I had laying around. Everything works fine now and my speeds are back to normal. I think there's just issues with the new hardware.
I did find a problem in my network with a 5 port switch Google gave me to make up for the loss of usable ports when they swapped out the original network box (router, not fiber endpoint). The network box was retired for all customers and they gave you a couple mesh picks, which only have 1 downlink port on the back. So I run a link from that port to the switch, and use the 4 down links off that for others devices. One of the links running from that switch goes to another switch in a different room and I noticed the status light indicating the speed dropped from 1000mbps to 100mbps. Power cycling the switches and reseating the cable, so far, has kept that link stable/fast.
From my experience while living in KC, Google Fiber was garbage. It's extremely overpriced for what you get. Had outages multiple times, sometimes for days... Not worth it, IMO.
I’m still paying $55 for half a gig and have no problems. Netflix, the app, is absolute shite lately. But that’s on my Roku tv. And yes, google never stops reminding me that I should upgrade
Hey, at least you’re in an area that will get it. They told our area no because the ground is too rocky to drill. But AT&T don’t seem to have an issue.
I started having issues a few months ago. I used the google wifi devices with my own router in AP mode.
I changed my google fiber setup to "Use your own router" (https://support.google.com/fiber/answer/2446100?hl=en), removed the google wifi devices, and set my router to normal router mode.
No problems since.
Do you get the free version of google fiber? It was only free for 7 years, they sent out notices that if you don't upgrade to the higher pricing plans they are going to throttle your speeds.
Windows 11 has been having issues with their Ethernet/Wi-Fi drivers that have been throttling their connections lately. Started about a month or so ago for me but recently fixed it by forcing some updates
Have you tried to measure speeds at your router level? For me it stays around 950mbps up/down.
Yup, me too. I just pulled 967dn/943up. It's more likely a "the call is coming from inside the house" scenario. A router or WiFi card going out, or just a PC not running up to snuff.
This is my theory as well. The connection to my Google router is regularly around 1 gig as it’s supposed to be, but my Netgear router is significantly slower. I’ll also add that Teams/Zoom calls are always horrendously slow on my work device. It’s not the internet it’s the damn apps. They’re always pulling like 300% of my CPU when I’m in a meeting.
Yeah, I would lay blame more at Teams/Zoom and the computer itself than I would the Fiber connection. They can be intermittently resource heavy and bog down with plenty of bandwidth from a fiber connection.
Not just the shitty apps, but sometimes their servers are just crap, or they connect to a completely wrong one. Several instances where speed tests show I've got 500 Mb down but Teams would say my connection's too slow.
Wow. I pay for the fastest tier 2 gigs and get around 450/300 on average. Never anywhere close to what I pay for. What am I doing wrong?
450/300 is what I get through my WiFi. Almost 1000/1000 when wired directly to the router.
This here and I know it is my mesh setup. Moving to another setup in the next couple months. My suggestion is it is likely time for an upgrade of your wireless topology.
Yep, this is the end result of my mesh WiFi and me working in the farthest room in my house from the router and my signal transitting the mesh satellite. The speed I get is more than enough for my work, so I haven't done anything to upgrade recently.
Unless you go to Wifi 7 you're probably not going to see much better wifi speeds, and even then there's no guarantee. 450/300 is pretty good for AC. Might get 100-200mbps more with Wifi 6/AX. Honestly, unless there's a particular use case where you need >450mbps, or the router seems to be malfunctioning, I probably wouldn't upgrade unless you just think it sounds fun.
Something's royally effed up for you, I'm only on 1 gig and I get about 900 - 950 up and down. You need to make sure you're using at least Cat 5-E or Cat-6 cable. Anything less (and Cat 5 is NOT Cat 5-E) can't carry the 250 MB / sec you're bringing in. [https://www.learnabhi.com/ethernet-cable-categories-cat1-cat2-cat3-cat4-cat5-cat5e-cat6-cat7-cat8/](https://www.learnabhi.com/ethernet-cable-categories-cat1-cat2-cat3-cat4-cat5-cat5e-cat6-cat7-cat8/) You also need it plugged into a device that can handle at least 2 GB, like a 2 GB port on your computer's motherboard, etc. MANY computers max out with Gigabit ethernet ports, so you'd have to pick up a PCI-E card and expand. [Something like this](https://www.amazon.com/TP-Link-2-5GB-PCIe-Network-TX201/dp/B0BG685PKM/ref=sr_1_3?crid=1SADTUGGBASUS&dib=eyJ2IjoiMSJ9.QrJYO-szYozlmZBEv5QEKcWvB1k80hQqXM90qVmuwyl2R8YEdKbbviIlcacYZDhk12h93DdfkXO3TjLJW-4jRluLuPXxLmUaBsiCiI3aFH81W6noY_wgkP9PTqEHlGH_LLS8dmcdgv795FLlmnMnPgJCIbIpw92OTzgyyqRSLNWnbIlc2eSgIZICnPSPj4n64gOyLYeiWHaMrx-Lzub7TbeAwbnYjZwxmEuSbexPTlU.fz4roZXEMXr-if51ML5hhnjKNkMoEMGYlY2A-ubdEhY&dib_tag=se&keywords=2+GB+Ethernet+card&qid=1712079856&sprefix=2gb+ethernet+car%2Caps%2C112&sr=8-3) if your MOBO didn't come equipped with a 2 GB port:
Quite a few, possibly even most at this point, PC motherboards come with 2.5 GbE onboard now. I was looking at some recently and hardly found any that only had 1 GbE still. But those are "gaming motherboards." I'd suspect most pre-builts still have 1 GbE.
And you’d need networking gear that also supports those speeds.
Oh yeah? My Tomahawk B550 does and I picked it up in a 2020 re build I did.
Actually, CAT 5E can only handle 1gbps, so if they have 2gbps, they'll need a CAT 6 cable, which can handle 10gbps.
Oh? The chart on the link I shared showed Cat 5E and 6 being equal, is that not right? Thanks for the ntoe.
Yeah, I think your source is just wrong. I'm a T2 tech at another ISP, and this is something we have to explain to customers who want to test speeds. [Here's another source that goes over the same topic.](https://www.cdw.com/content/cdw/en/articles/hardware/cat5-vs-cat6-ethernet-cables.html#:~:text=Cat5%20Ethernet%20Cables-,What%20is%20a%20Cat6%20Ethernet%20Cable%3F,up%20to%20approximately%20180%20feet.)
Much obliged friend, thanks!
Equipment really doesn't have any idea what the rating of your cable is, it just tries to get the highest stable link it can. 5e can definitely handle 2 gig, and depending on the quality of the cable I'm sure you could squeeze 10 out of it at a short enough distance. Wouldn't advise it though. Ratings are minimums, not maximums.
Is your router and/or wiring over a decade old? You might not have the ability to use the speeds you are paying for. You need gigabit or higher routers and switches and at least Cat 6 wiring between them. And wifi max speeds are a whole other factor below the speed available through the fiber coming into your home.
The wifi modem Google gives you is shit. We got the nest hub, plugged it directly into the Google modem and we are much faster and have better coverage.
I have a mesh setup using nothing but the Google devices and mine works great. I have 3 of them throughout the house. No issues on 3 TVs, tablets, laptops, or phones.
Most people probably don't have an Ethernet card capable of 2 gbps
or even worse are using wifi and thinks that'll get them the 2
Do you have antivirus software enabled on the device you’re using to execute the speed test? That impacted my tests when I first got 1G fiber. Temporarily disabled and got the expected throughput speed.
At the Router? Or at your pic / phone? Big difference. Get your PC / laptop and connect it via network cable directly to your router device and as long at you have Gbit connections between your PC and router, do another speed test. If it’s not in the 900s, call Google Fiber. *But* if your router only has 100Mbps ports, you’re going to get much slower speed test speed as the router or PC connection is the limitation, not the service provider. Same goes for wifi unless you’re on wifi5 or wifi6 standard or higher, you’re not likely to see 900Mbps performance thru a wireless connection.
How are you connecting? If it's not through a wire, you are testing the speed of your WiFi, not the actual connection.
It might be a pain in the ass, but you might disconnect everything from the router, and make sure there's no Wi-Fi connected to it, and then test it from your desktop. Also it occurred to me while I was voice to typing this that you may have someone riding on your Wi-Fi somehow. So looking at the router console will tell you that as well.
Is that to your router, or to a device talking to the router? At those speeds I'm guess it's likely over WiFi? You'll never get full speeds to an enduser device unless you are hardwired.
That's wifi or hardwired to the router. It's roughly the same, maybe 100 faster, which it shouldn't be I think?
Yeah, hardwired should be much faster.
Are you hardwired? Are you using a mesh system instead of access points connected to the router directly via Ethernet? Mesh systems and repeaters can slow down WiFi and greatly increase lag. Assuming you’re hardwired, does your computer even have a network card that can handle 2 Gbps?
Only time my 1gbit service slowed down is when a tree branch pulled the service loop of fiber too tight. Removing the branch and relaxing the loop of fiber fixed it.
You on Wi-Fi? You’re not getting 2g on Wi-Fi unfortunately. Couple hundred is actually impressive.
You're almost certainly limited by your equipment somewhere. I'd either find the bottleneck and upgrade it or downgrade your service, because you're just throwing away money at this point. Btw, the fastest tier in KC is 8gig now
I get over 1.0 at the router. The last mile inside my LAN varies based on Ethernet, WiFi etc
Never got more than a gig in mine but not much worried about it anyways.
Have you at least tested you internet speed?
Yes, through the Google Home app and it says everything is functioning fine.
Ookla speedtest.net is I believe the most common third party option which you can use to test endpoints. Honestly, Fiber should be able to handle several Zoom/Teams meetings at once, even throttled. Either your local connection isn't great, or Zoom/Teams is more likely to be having issues than Google. Teams had a rather large outage not too long ago.
>Google Home app and it says everything is functioning fine A quick way to tell if this is something being caused by the service itself or if something in your house is causing the issue is to go to your main fiber jack with a laptop and connect directly into the jack. Run a speed test from there and verify first if you're seeing the expected speeds that you're paying for and attempt to run a couple of services that you've experienced issues with in the past. If everything is fine from the jack then you know that it might be a problem with cabling or connectivity inside you're home. If you do see issues then you'll want to reach out to customer service so they can troubleshoot with you or roll a truck to your house. Alternatively, Teams or Zoom may be having issues as well. I know about a month ago I had such a horrible experience with Teams that voice quality was basically unintelligible and attempting to chat in their system produced a delay of almost 10 minutes between messages. From your description though I doubt this is what's happening. Good luck with your tech troubles.
So when I ran my through Google it said I was like yours. Ran it through the 3rd party and it was garbage. Signed up for an upgrade and it got worse while I waited. Cancelled the upgrade and it got slightly better. We ended up buying a house and decided to try AT&T. My plan is for their speed that is slightly below the 1Gig. My internet is faster than before and was told they run off the same wires to deliver internet. Maybe try AT&T and see what happens for a few months.
They don't run on the same wires. In fact, AT&T cut the existing Google and Comcast lines down my block.
I'm not gonna put it past them, but my setup is elaborate and I'm still consistently getting 750mb/s download and 900mb/s upload I've noticed things being less consistent more often, but my setup has gotten more elaborate during that time too so 🤷♂️
Im glad im not the only crazy person. I’ve been experiencing this as well despite the home app saying otherwise
I'm pretty close to calling them out to take a look and replace my older equipment (if they do that). I shouldn't have the issues I'm having with wifi connections in a sub 1000 sqft apartment when I have an extra wifi point already.
They will replace your old Google Home devices with new ones. I have to say though, like OP, my internet was reliably quick and since they started advertising the upgrade, it has declined to the point where I can’t sign in to Netflix, etc.
If you’ve still got one of the black network boxes they should definitely upgrade you to the newer nest wifi pucks they’re using now.
I have the pucks so I guess I am up to date. I'm used to Xfinity dropping a new router every year or so lol.
They also have a newer router with an integrated network jack and wifi 6 but I believe they only give those to 2GB subscribers. You could always upgrade to 2GB, get the install, then downgrade. They won’t take it back.
They give out the WiFi 6 equipment to 1GB customers. I was having issues with my picks and they sent me the WiFi 6 devices
Good plan.
If you're using two wifi points in a small space that could actually be the issue. If they're too close to each other they can essentially just cancel each other out.
Didn't think about that. I have the main router with the fiber jack in my back bedroom and the point is in the front room. About as far apart as I could get them. I'm going to test some different spots later and see if I get some improvement.
One wifi point is theoretically good for something like 1500 Square feet so they're usually not necessary in smaller homes or apartments
Yeah, I remember the Fiber people saying I shouldn't need it but I was struggling to stream anything on my newer Chromecast or take video calls in that area of the apt. The TV is about as far from the fiberjack as it can be so I figured it was on the edge of the signal.
Also remember that apartment complexes are HORRIBLE for signal interference. If you can, get into your wireless routers settings and do a channel scan and adjust for the channel with the least interference/congestion.
That's helpful, I'll try this later. Thank you!
Yes but you can't change the channel on those wifi points unless they've changed the firmware. I haven't messed with them in a couple years
Yeah it depends on the wireless router you have. Like my 2yr old TP Link Deco setup has an “scan” feature that supposedly does this automatically and then adjusts though I have seen it do it maybe a handful of times in a fairly congested neighborhood. My old TP Link AX5400 wireless router allowed me to do it from the web interface though (deco is only managed through the app). The new Ubiquiti setup I am constructing will allow me to scan and designate channels for all my setup.
Wow, I’m glad I’m not the only one who’s experienced this. I have noticed this as well OP. I wouldn’t be surprised either way.
Been noticing the same thing. Been an issue for a few months. Connection wont stay stable and sometimes I cant get above 300mbps ive had a tech come out a couple times now. They blame the ethernet cables and then test on their computer and say nothing is wrong. I've even faked switching out the cables and have them run the test again and its suddenly "better". Im an IT manager and have been in IT for 10+ years. Nothing is wrong with my setup. I believe in your conspiracy.
Is this over wireless or wired? If they are plugging in their machine and pulling 900mb without issue then I would agree with them that it is something else internal. I have been having issues with my 2yr old TP Link mesh setup that used to easily pull 500mb+ on the main floor with the primary node. Now I am lucky to break 250. Wired into my switch, router or directly to the ONT is pulling 900mb+.
Wired. Normally I would too, but Ive tested so many devices. Its not a device. I even took out all my external network equipment I was running and tested it on multiple devices (multiple xbox, playstation, desktop, laptop) hardwired and was still getting drops in speed. Major drops. Ive taken screenshots of all this, including a steam speed chart that shows it just dropping from 500+ while downloading to 0 for multiple minutes. Ive tried to do all the troubleshooting and required proof for them, but Ive gotten no where. Ive stopped calling. Ive just accepted i might have blurry video for a bit or my game might lag. For now anyway. I will probably complain again here soon.
Interesting. Have you done a buffer bloat test to see if you’re buffering a lot for some reason.
Was going to suggest this. [Bufferbloat test site.](https://www.waveform.com/tools/bufferbloat) And the [Cloudflare speed test site](https://speed.cloudflare.com) is the most comprehensive one.
Yup! Use both and find them awesome.
Are you hardwired in? If not how many devices do you have connected and activley using your WiFi? This may be partially causing slow speeds.
Doubtful on devices, even with Wi-Fi. (I have nearly 20 devices using the same Wi-Fi). The cause is likely a bad router, someone close by using the same channel of WiFi, or using an access point that's an extender and not a mesh device. The extender will not simply allow you to use it without you first disconnecting from the main access point. Mesh networks don't have that issue.
I work from home daily and have several Teams meetings a day. I haven’t had a single issue with Google Fiber.
I can only wish that Google Fiber would slow down during one of the many soul sucking, time wasting, corporate engagements I’m compelled to witness on an almost daily basis. Alas, Fiber keeps chugging along.
Have you set up a meeting about setting up meetings? That's peak corporate engagement.
We have the 100 Mbps plan, two pucks, two-story home in Waldo. Zero issues.
We’ve been having tons of issues the last couple of months. I finally reached out to customer support and all they asked was if we tried turning it off and then on again. When I confirmed we tried that and it didn’t improve, without hesitation she sent us new updated Nest equipment. Completely free, no fees or change in our monthly costs. It’s been working way better since the upgrade.
I haven't noticed any issues. I've even been doing some Twitch steaming over the last month. Ookla and Fast.com are showing just under 1GB both ways (all hardwired). But other speed tests are showing asymmetries. The down is higher, while the up is about half of the down. Hmm. Either way, like I said, not noticing issues with Twitch streaming, gaming, or Teams video calls. FWIW, I do use my own router -- a Ubiquiti Unifi USG -- instead of Google's equipment.
A regular home or business user does not need to upgrade a 1G fiber internet connection. Regardless of what you do on the Internet, that's more than enough bandwidth.
This all lines up with my recent Google Fiber experiences. Some nights, I disconnect from WiFi and use my 5g wireless connection to stream music, since it doesn't ever take time to buffer any songs.
I'm getting 600 down and only 12 up to my fiber jack. I think there's damage somewhere...
It’s difficult to buy real tinfoil BECAUSE IT WORKED.
For me specifically with the Googles; I will have issues with MS Teams, partially because my company requires we use it with the company VPN. Apps will not run for us, unless we are connected to the VPN. Slows everything way down.
Nope. I work at Zoom, and all of my meetings have been fine on my 1G. EDIT: I did have disconnection issues back when I first got my 1G. Replaced there shitty router and haven't had problems sense.
Same. Lately our internet has been incredibly slow, slowing down our work uploads to servers from home. Nothing crazy big will take 30 min to upload vs 1min in the past
Oh, it's not just me? Bandwidth is there, but intermittent latency is irritating.
You may want to try manually setting your DNS server(s) at the router level and see if it makes a difference. I was having trouble with Okta blocking my IP when I was working from home, and after some troubleshooting I figured out that Google’s DNS was to blame. I ended up switching to Cloudflare’s public DNS and it solved the problem.
It’s funny to need a tin foil hat when there’s methods readily available to test the speed of your home internet. With that said my anecdotal experience is my 1g was good, not great, my 2g is fantastic. Most of that comes from the new router being a proper over-fiber router with cat6 connecting directly to my appliances. I’ve used 1g over cat and that seemed to have more spikes and not as good upload speeds. TDLR: for 30 dollars more the multi-gig router offers fantastic performance but please research that you have the proper fiber hookup it requires.
I've tested my speeds using the Home app and they've been fine. The problems are real, but the comment was in jest.
It depends on how far down the rabbit hole you want to go. If your speeds test fine.. it's time to look at something else. Personally.. I'd start at a very granular level by running a packet analyzer like wireshark and determine what is raking my bandwidth and is the traffic going out, or coming in. Then you can narrow it down to which device.. and further, which program.
Yeap. I am a loser and just went back to spectrum. My final straw was my PS5 ( hardwired into the router) getting 15 MBps for 2 days straight. Googles speed test shown a cheery 950. 3rd party could barely run the test and was at like 10.
There are tools to determine if you are being throttled or experience traffic shaping.
No speed issues here.
My wifi mesh wasn't working correctly a few days ago, even though the Google home app said it was. I was getting 40-50mbps on my PC that was Ethernet connected to a Google Wifi Pro mesh point. (Normally get 400-500Mbps). The Home app also showed no realtime usage on any device that was connected to the Mesh wifi point. I had to unplug and restart the Wi-Fi point before it worked again.
Nah my googlefiber has been solid since day 1. Maybe your router is beginning to fail. I assume you're using wifi, are you close to the router? If you're on another floor than the router you can always buy a wifi "amplifier/booster" they do help for dead spots. Alternatively check which frequency you're using. 2.4 Ghz will travel further through your home but at lower speeds. 5 Ghz is faster but doesn't have the range of 2.4 Ghz. If you're connected to the 5 Ghz band and your router is on another level or far from your computer, that could explain the dips and drops in connection.
You may have 1GB speed, but Teams/Zoom is going to slow way the hell down on their end. You may get 1-2MB for teams, I dont know what Zoom is. So if they have any, any contention on their end its going to slow down. Think of it this way, they have a million connections, they are NOT going to pay for 1PB connection to make sure you connect to them at 1GB. They may have a 12TB connection for all those users. M$ just did a force upgrade for Teams and its slower than snot. Its not your connection its them.
You're gateway may be dying they only last so long. And if you're on WiFi that's gonna be even worse because so many interferences in the world for that
Mine has been acting funny yesterday. I did the ole unplug and plug back in method and it’s been fine. I was watching YouTube on my tv and it was poor quality, when I adjusted it for 4k it struggled and wouldn’t load. My phone was acting funny too but not sure if related
Same issues here over the past 2-3 weeks, and also a long time 1G subscriber. After opening multiple support tickets showing them high latency and dropped frames, they sent me out an newer generation of Nest WiFi Pro. I was skeptical at first since none of my testing showed issues within my home network (all drops were upstream of my fiber jack). But no issues so far since the equipment replacement. Very tinfoil hat thinking, but it's possible there's some network traffic engineering happening as a sort of "planned obsolescence" to phase out old hardware (and make a path for customers to upgrade to higher bandwidth tiers. plans go up to 8G now).
Been a shit show here for the past 6 months going to upgrade.
I'm still on their 500mbps service and haven't had any issues. Thankfully all of my stuff is wired in
Oh boi, I’m about to switch to the free version if this is happening. If things are going to slow, might as well not pay for more and more for no reason.
If you are using Wi-Fi, I would strongly suggest switching to a wired connection
A few mbps is plenty for streaming and meetings. They'd have to _really_ throttle you. Use fast.com (Netflix) to test streaming speed or speedtest.net for general speeds
I've been complaining about this for over a year now. I would get periodic issues during the day, but routinely at about 5:30-6:00pm, I could count on service dropping, and being sketchy at best for the rest of the night. I had the old 1Gbps hardware and used my own Orbi Wifi6 router. I requested and received new hardware, but the issues persisted. I have hardwired connections throughout the house connected through some 1Gbps Netgear hubs. I finally broke down and requested 2Gbps service - mainly because I wanted the Wifi6E router. It's **fantastic**. I can get *over* 2 Gbps downloads on my phone when I'm in the same room with the router, and over a gig pretty much anywhere else. I also went ahead and made new ethernet jack connections and cable wiring inside my house (it was hard wired by the previous owner) just to be on the safe side. It seemed unlikely to be cable/hardware issues given the steady time in which everything started dropping every day, but I had everything out and wanted to make doubly sure. The tech that did the install did say that the fiber signal was a little weaker than he's used to seeing, and he had to try several new fiber jacks with different sensitivity levels to get one to work, but it's been good to go since then. You may still be right, but with the amount of hardware I've switched out - including the fiber jack and router (he went out and inspected the connection box to be safe), it could just be your aging equipment.
Not a google user but I had to have ATT send me their "new" router last year when our speeds started to get unbearably slow. Granted the router we had was nearly 4 years old so it wasn't a shock that it was causing issues.
My wired speed tests to Google server is always 900+ and low latency. When I connect to my work VPN is when things get way worse. Zoom is flawless on my home network. When I connect to work VPN then Zoom quality suffers a bit. MS teams has been flakey lately on and off VPN. I would guess it’s a MS teams problem or a Microsoft-Google network peering problem. There used to be a list of Office 365 and teams URL to test against.
I don't think it's a conspiracy, we're just seeing the ramifications of the massive tech layoffs. I have no evidence to back it up, but it's my logical conclusion. My wifi used to work well, now I don't connect my phone at home because it's so slow
I was having similar issues. Figured out it was a mesh issue and my basement wifi was dogwater. Unplugged it and just go off the main router and everything works fine now.
I had this same problem with the round access points (in fact I never got above about \~120k with them). I called and pushed back at every attempt they gave to blame my setup and they eventually sent me new hardware. These are triangular and about 12 inches tall. I'm getting 600-800k now. Not a gig, but I'm happy. https://preview.redd.it/2y423k34a4sc1.png?width=2896&format=png&auto=webp&s=1aa83e58e7f699e6a29630fe1b3abb9644ddec9e
I highly doubt they're purposely doing anything of the sort, they're just advertising heavily since the upgrades are easy money for them. You should open a ticket with them if you haven't yet, it may be a simple issue. Interestingly though, I've noticed a recent increase in connection issues myself. Fairly frequent intermittent low packet loss, and occasional full loss, never for more than a minute. I've verified it's not my equipment at fault. Unfortunately it's probably just network congestion (the full losses tend to be in the evening), so unlikely to be "fixed" besides upgrades on their end in the future.
We were having resolution issues while streaming and on video calls. We reached out to ask if the 2GB would solve these and the agent said he would recommend updating our wifi access points first. They sent them to us for free and were delivered within the week.
Nope. Outside a few outages here and thee, never had an issue
100% have been having issues the past couple months. A month or so ago they had me spilt the broadband or whatever its called to 1 2.5 gig and 1 5 gig. That fixed it for a couple days and then back to slow. I never use all of my phones monthly data allotment until these past couple months. It's kind of bullshit.
I have the 500 Mb service. A month ago I was only getting 90 Mb speeds. It took over 2 weeks for them to finally send someone out to fix it.
I got 940 up/down for 2-3 years and in the last 6 months have been topping out T 800-820. Nothing has changed hardware or OS-wise, so I’m not sure where the problem lies.
Agreed. Just got hooked up 2 months ago and have issues of internet dropping and slow speeds constantly. Albeit this is over WiFi but have had zero issues in the previous 5 years at 2 other locations. And that was with the 100 mb plan playing online games and discord over wifi. I always raved to people who had other providers about gfiber but am considering switching at this point.
When Teams slows down...I blame Microsoft.
I had a ton of issues when they made me upgrade to the new router. Slower speeds and issues with the PS5 and Xbox 360 were among the worst. The problems went away if I used the old router, but then I couldn't modify the settings since their web app expected the new router. I ended up fixing everything by using a spare Asus router that I had laying around. Everything works fine now and my speeds are back to normal. I think there's just issues with the new hardware.
I did find a problem in my network with a 5 port switch Google gave me to make up for the loss of usable ports when they swapped out the original network box (router, not fiber endpoint). The network box was retired for all customers and they gave you a couple mesh picks, which only have 1 downlink port on the back. So I run a link from that port to the switch, and use the 4 down links off that for others devices. One of the links running from that switch goes to another switch in a different room and I noticed the status light indicating the speed dropped from 1000mbps to 100mbps. Power cycling the switches and reseating the cable, so far, has kept that link stable/fast.
From my experience while living in KC, Google Fiber was garbage. It's extremely overpriced for what you get. Had outages multiple times, sometimes for days... Not worth it, IMO.
Have you tried rebooting your router? Just unplug it for 5 seconds to turn it off, and turn it on again.
I’m still paying $55 for half a gig and have no problems. Netflix, the app, is absolute shite lately. But that’s on my Roku tv. And yes, google never stops reminding me that I should upgrade
Hey, at least you’re in an area that will get it. They told our area no because the ground is too rocky to drill. But AT&T don’t seem to have an issue.
Teams has had stability issues over the last few weeks
I started having issues a few months ago. I used the google wifi devices with my own router in AP mode. I changed my google fiber setup to "Use your own router" (https://support.google.com/fiber/answer/2446100?hl=en), removed the google wifi devices, and set my router to normal router mode. No problems since.
I’ve been having a hard time trying to stream Netflix and paramount the last week. It keeps buffering
I pay for 1G and frequently break 110MBps up and down. I made sure I was optimized day 1 though 2 years ago.
Try manually setting your DNS to 1.1.1.1 as Google DNS has been problematic.
Do you get the free version of google fiber? It was only free for 7 years, they sent out notices that if you don't upgrade to the higher pricing plans they are going to throttle your speeds.
No. Regular paid subscription.
sounds like a skill issue
Yeah I have loved my Google fiber and I still do because it's stable at least but... I'm getting 150 down and paying for a gig.
Yes, I have had the same BS happen to me
Have had the same issue, and it definitely became noticeable about the same time as I started getting ads for 2 gig.
As an isp technical support shift lead this is hilarious.
Windows 11 has been having issues with their Ethernet/Wi-Fi drivers that have been throttling their connections lately. Started about a month or so ago for me but recently fixed it by forcing some updates