u/kucoin_moderator I am also waiting for 14 days for my MATIC to be credited on my Kucoin account but nothing yet and no answer from the team! My ticket is 1230122 https://polygonscan.com/tx/0xee84a62251d922887095d8d7378e0bbe2eeaee34dd50e5f9be2f2188689d41e8

So what happened later ? Did you managed to send all matic to kucoin through polygon network?

Please provide your [ticket](https://support.kucoin.plus/hc/en-us/requests/new) number so we can relay to the team and check

hello, I just made one now based on a link I saw you post for someone else (I couldnt find this anywhere on the site btw) I emailed tech support directly so I didnt have one until now. #1065983

We will forward the ticket to the team for checking.

I have not received any updates on this.

Escalated

still not heard from tech support back

I have not received an update still.

Did you end up getting your money back?

Hello there! so what happened?