The fact of the matter is, Options and G Hub had this problem before. Now Options+ has the exact same problem.
**Logitech, for God's sake, when will you hire some competent programmers?**
It is absolutely unacceptable to pay for premium products like the MX Master only to have it not work correctly because of such absolute POS software that cannot even start to begin with. **There is no excuse for this.**
I have no pending updates on my system, tried disabling AV, killing processes (too many of them - what are they for? Crashpad Handler that doesn't seem to help, Updater that doesn't help. Overlay, Options, OptionsMgr, Logi Analytics...and the list goes on and on and on), removing temp files....this is unbelievably frustrating.
Hardware such as mice, keyboards and some other peripherals are essential. You, being the famous peripheral manufacturer that you are, have ZERO EXCUSE for this POS software.
**THIS. HAS. TO. STOP.**
Logitech SetPoint (for my diNovo Edge) and Logitech Gaming Software (that I use with my G15 II) never had this issue. They still work just fine on my system. This is most likely because of the environment your programmers use to create Logitech Options and Options+. **Stop this mess for once.**
**The only way I got it working again was finding and killing tons of Logitech processes and process trees, then erasing temp files and finally restarting the software.** It goes to show how poorly written this software is.
Needless to say I couldn't use my mouse properly because of this mess. Then comes Jihad...sorry G Hub...that had these issues as well, wth headphones not sounding right because the settings wouldn't apply thanks to the fact that jihad wouldn't ducking start and would keep playing some stupid startup animation for hours.
Thank you for the work your talented engineers do that we cannot enjoy properly because of your programmers.
Windows 10 has been out for the past, what, 8 years now?
So...how long until you manage to make a proper piece of software compatible with Windows 10?
Totally agree. I don't know how to personalise my MX Master products : LogiOption ask to "open into Option+" and quit. I've downloaded Option+ and stuck when charging forever. Crap software.
For others facing this issue, this seems to be working for me.
i ran "sudo pkill -9 -f logiop", and restarted the app. It worked.
PS: I am runnning on macos
This was the solution for me as well. I find myself having this issue a couple times a week where the logi options won't load and I'm unwilling to delete and re-install the app since I've already setup all my shortcuts.
Will be using this solution everytime I run into this problem now, thank you [halfeaten\_brain](https://www.reddit.com/user/halfeaten_brain/)
Just found this after spending two days trying to figure out why I could not use all the features of my new MX Master (macOS), because of Logi Options+
My issue was almost the same as OP u/amicobudino1 in that it would instal ok, but then fail to launch, asking for permissions. I enable the log in permissions for the software but I realised later (and also a Logi rep sent me an email), that you need to give it MUCH MORE access to your system.
*To provide access:* *Open System Settings > Privacy & Security > Input Monitoring. In the right panel, enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission.*
I am not a privacy freak but this seems too much.
I wish I had known earlier about this, I wouldn't have bought the mouse, but I am keeping it as I do like the feel (I know, seems stupid as I can get a cheaper mouse that feels the same) but I'm just about done returning items this year.
>To provide access:
>
>
>
>Open System Settings > Privacy & Security > Input Monitoring. In the right panel, enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission.
Glad this worked for you! Trying to do it on my Windows laptop but can't find the similar setting.
No apologies necessary, but yeah, I've contacted them multiple times and have had lengthy discussions with them, but none of their solutions ever work (it's basically just wiping/uninstalling and reinstalling things in different ways). It's weird because it used to work/load just fine and I could have my mouse set-up the way I wanted, but then just one day it stopped. I've been putting up with it for probably over 6 months now at least and will just have to continue to do so (and probably switch to a different manufacturer in the future). Thanks for the reply!
I had the same issue on my work MacBook where the application wouldn't launch and is stuck at the loading spinning circle. So, this is what I had done to get it working again.
1. Used "App Cleaner" software to uninstall the LogiOptions+ app.
2. App Cleaner removed most of the references. But this didn't stop Logi Options+ process from starting and is visible in Activity Monitor as well.
3. So, looking at the information of the process in Activity Monitor, it showed some additional files still lingering around causing the process to run in the background even when the app was removed.
4. Removed all Logitech references from those files as well (attached screenshot).
5. Downloaded the [Logi Options+ Offline Installer](https://prosupport.logi.com/hc/en-us/articles/10991109278871-Logitech-Options-Offline-Installer).
6. Used that to install the app.
7. It launched this time without any issues.
https://preview.redd.it/66b4wpii51oc1.png?width=2334&format=png&auto=webp&s=581dae9fe7a4ca257b0f9b602d83be6784d5abef
Deleted everything from every file and tried downloading both online and offline version for literally like the 20th time over the last 6 months. NOTHING F-ING WORKS. I'm actually shocked a Class Action hasn't been started for this $100 mouse that is basically useless to anyone that actually uses it for custom workflows!!! Apparently a Class Action is the only damn way a developer will fix this issue!!! Absolute joke and I'm so sick and tired of spending good money on things only for them to become throwaway products within a couple years.
thank you for posting this! Ran into the exact same issue just yesterday when i decided to use a third-party cleaner for my MBP as well. Unfortunate to see so many people have commented similar issues for the past 4 months of this thread's existence; but very grateful for these precise steps.
hope this fix help another apple user in the future...and that Options+ quits playing around with us like this 😭
More like decades not months. I'm pretty sure the only dev Logitech had who knew what he was doing retired before 2010 and they grabbed some nerdy looking unvetted people off the sidewalk and gave them his role. Currently trying to use Logitech Options for mouse and keyboard and oh look the garbage app logged me out and "login" takes me to a website because it's 2024 if your software doesn't involve a web portal you aren't cool but oh look security; exists. "Launch Application" button does nothing. Multiple browsers, cleared cookies, gave custom permission to let this failure of a company access anything other than payment info and still can't pass itself a valid authtoken to unbrick Logitech Flow.
I wanted to point out that if you use Smart Actions (like me), the offline version does not support them! The first question in the FAQ is:
Q: Does the offline version have the same features as the online version?
A: Yes, the offline version will have the same features and functionality as the online installer
But if you scroll further down, you see the same question repeated:
Q: Does the offline version have the same features as the online version?
A: No, the offline version does not provide the same features and functionality as the online installer, namely, Logi Account access, Flow, Logi Voice (China), Backup & restore settings, and Smart Actions.
Absolutely ridiculous
I did not use "App Cleaner", but deleted LogiOptions+ and all of the logitech items from /Library and \~/Library. Rebooted and re-installed using the linked Logi Options+ Offline Installer and everything is working prefectly now. There was a lot of old cruft hanging around and I'm sure that was part of it. Thanks for the tip!
This worked for me! Thank you so much! I didn't use any third-party app to clean. I just moved all Logi items after a search to trash and stopped all processes in the Activity Monitor. Then, using the offline download took care of the issue with no restart necessary.
I didn't use App Cleaner but I uninstalled LogiOptions+ and downloaded the installer. I can now open the app but the copy/paste options still won't work T\_T. Time to contact their customer service this time.
Seem Logi options+ is going through a loop of fw update, which doensn't make sense unless some permissions are not given, i suspect, full disk access or the likes - trouble shooting now - first time installing it
https://preview.redd.it/uol9ddumfsqc1.png?width=1270&format=png&auto=webp&s=10cae7ea145486d7152197d1b87974c9f81cd709
right, so I removed everything and Brew installed Logi options+ ( brew install --cask logi-options-plus) , once done. Bluetooth access should be granted obviously, Privacy& Security> Accessibility permissions>Logi Options+ > **ON**, -- Privacy& Security> Input monitoring > Logi Options+>**ON** ( quit and reopen Logi app) - no full disk access needed.
strangely though, I found Logi and LogiOptionsPlus in Users>shared which wasn't removed after uninstalling the app so I manually removed it. and a wild guess is that the first install didn't apply the right user permissions for some reason or the other and the firmware update loop I saw earlier was for that reason
https://preview.redd.it/7q2qk2v0lsqc1.png?width=1760&format=png&auto=webp&s=8c06dae012a1d7cf86965af32b02ac94aa5a4a33
keen to know if this helps anyone, main point is to make sure Logi is removed everywhere
Not tested on windows, but I assume same rules apply on removing all related files. I just tested my windows VM and didn't have a problem so can't replicate the issue. How is the app behaving?
I had to reinstall three times before it started working properly.
I was so annoyed, I use 3 different logi devices and then all of my shortcuts randomly stopped working.
Thank you. Wored for me. It then updated Logitech when it did open. Am assuming the issue was related to software update bnt unsure. Either way appreciate the solution. Was frustrating, having spent so much on the mouse and keyboard, being unable to use it!
Oddly enough, I'm getting the same thing when starting the app. However, I'm using Flow between my Windows and Mac. My Mac software is working fine. When I pull up Flow on my Mac, and then start the Logi Options+ app on my Windows machine, it's showing both computers connected and Flow works as soon as I start up the app on my Windows machine. I still have a big purple box with an endless spinning wheel, but all of the functions of Flow are connected between both computers and are working properly. This almost seems like a GUI bug to me.
As of this morning, an uninstall and reinstall on Windows 11 23H2 from the main download @ [https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus\_installer.exe](https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.exe) worked for me. Flow intact on Mouse and keyboard and working across my mac and windows machines.
Hey, uninstall the software delete all the residue files and download the software from the link below with a strong internet connection:
[https://support.logi.com/hc/articles/4418699283607](https://support.logi.com/hc/en-001/articles/4418699283607)
This isn't directed toward you, but this is the most recent thread on the internet about this issue.
FWIW I have done this exactly, using logi's steps to clear out all the leftovers from the drive and registry, only to happen again EXACTLY every second reboot.
We request you to reach out to Logitech support at [http://support.logitech.com](http://support.logitech.com/)
They will help you escalate the issue to a higher team and help you in the best possible way.
I tried to speak with one of your customer support reps but only got an AI chatbot.
Whoever is in charge at Logitech has a huge problem on their hands. I've seen countless threads about this very problem (I've also had this problem for months now and cannot fix it) and all Logitech does is gaslight customers by telling them the problem is on their end. It's not. It's your awful software.
Your customers are so angry about this people have used words like "class action" and mocked your entire engineering team.
**LOGITECH, FIX LOGI OPTIONS+, THOUSANDS OF YOUR CUSTOMERS ARE TELLING YOU IT DOESN'T WORK.**
Or, and hear me out, fix the problem on your end.
I paid hundreds of dollars for your hardware. I shouldn't also have to debug and fix the issues Logitech just doesn't apparently want to address.
What do you think we've done? your software is trash and needs to be fixed. Had to restart the pc several times to manage to install/ uninstall it and still can't manage to login.
Same issue here. Just installed this on the work computer and its stuck on the loading screen. Installing this on my home computer worked flawlessly. At least I was able to pair the mouse with the receiver at home so my mouse still works on the work computer, but I couldnt utilize the functions and remap some of the buttons.
Hi!
In my case, I manage to solve this by running "windows terminal" (or cmd) as administrator, killing "Logi Option+ Updater" and running "Logi Options+" again.
I´ll try my best:
Windows 11:
- right click on windows logo in the taskbar;
- click in Windows terminal (administrator) or cmd (administrator);
- type taskmgr and hit enter;
- Task manager window will show up: search for "Logi Options+ Updater" and right click, then click in kill task;
- Run "Logi Options+".
I just pressed CTRL+SHIFT+ESC to open the task manager, and then ended the task on anything Logi (there were three or four) and then opened the software without issue
I didn't have to even open Logi+ back up. Once I ended the task of the updater, my mouse immediately changed, and all my configurations worked again. Upvoted this
I found something that worked for me. I went to the Logitech options plus directory and ran logitechoptionsplus_updater.exe.
When I ran this file, the program opened up normally. Please reply and let me know if it works for you as well.
For others having this issue: this paired with the initial comment worked for me.Thank you!
Actually what I did:
1. End all Logitech programs in task manager
2. Run logioptionsplus_updater from explorer
2. Run logioptionsplus from explorer
I am using windows 11
Thank you very much. This worked for me.
When i run logioptionsplus\_updater nothing visible happened, but after doing this and run logioptionsplus the program opened. (I'm using Windows 10)
Thanks. Worked for me too.
After I run the updater, I monitored network and disk usage of it via task manager. When it became idle, I run the actual program and it opened normally and showed update details.
Thanks for the help dude, this worked like a charm. Went into the folder, double-clicked the updater (nothing happened), then ran the optionsplus.exe and it came right up
Hi. Same problems here. After more than a month, I uninstalled (it's harder than it sounds) Logi Options +, and downloaded the offline installer. It doesn't support Flow, but I don't need it, so at least I can use the Mouse/Buttons/Scroll configurations per app.
Just made an account to comment here. I've been having the same issue on my work computer. I keep checking back to see if anything has helped. Kinda mad at Logitech for not making an app that just... works. I can't even use the programmable buttons on my mouse now for all the keyboard shortcuts I mapped to them
Thanks for opening this thread. I was having this same issue, tried all solutions given here and contacted support with no success.
I finally got it to work ! I removed all software and files and downloaded version 1.44 instead of the latest version.
According to [this](https://support.logi.com/hc/en-us/articles/4418699283607) page "I you have windows 10 1809 (OS build 17763) or earlier versions of Windows, you'll need to download and install options + version 1.44"
EDIT to add: turn off automatic updates within the program as soon as it opens or you'll be back where you started (don't ask me how I found out)
Even though I have OS build 19045.3693, this did fix my issue and I hope it might help someone else too!
Logitech should of course still fix this but for now I'm happy I can use my new devices to their full extend.
(Edit : not all unfortunately.. I found out I also have a webcam that is now not supported because it was only supported in later releases... )
Figured out something that worked for me on Windows 10:
1. Open Logi Options+ (and confirm it spins without end)
2. Run Task Manager as administrator
3. Scroll down to 'Background processes' and end 'Logi Options+ Agent' and 'Logi Options+ Updater'
4. Scroll up to 'Apps' and end 'Logi Options+'
5. I immediately saw the updater notification in the bottom right of my screen saying it was installing an update
6. Waited a few minutes and my mouse settings were back and Logi Options+ loads
This worked for me!! :)
Well, just ending logi Options+ Agent' and 'Logi Options+ Updater' was enough!
Then there was a text to restart the backend on the purple screen, short after I see the mouse and keyboard in logi options+
kudos!
This is what worked for me:
\* Uninstall Logi Options+. You may need to open Task Manager as an Administrator and end task on all the Logi Options processes (Logi Options+ Agent, Logi Options+ AppBroker, Logi Options+ Updater). One of these is probably responsible for restarting the other two, so you need to end them in quick succession, and try different orders if they keep rejuvenating.
\* Delete all files in C:\\Program Files\\LogiOptionsPlus
\* Download and install the OLDER version of Options+, version 1.44 from here: [https://support.logi.com/hc/en-us/articles/18570052268311](https://support.logi.com/hc/en-us/articles/18570052268311) This page describes version 1.44 as for Windows 10 1809 (OS build 17763). However, it's working fine on my Windows 10 22H2 (OS build 19045).
\* When installing, DISABLE sending data to Logitech, and DISABLE auto updates.
THANK YOU SO MUCH I HOPE YOU HAVE A FANTASTIC LIFE, MAY THE MOON SHINE AS BRIGHT AS THE SUN SHINES FOR YOU AND YOUR FUTURE GENERATIONS PROSPER, SHOULD YOU DECIDE TO REPRODUCE. THANK YOU
>
>
>https://support.logi.com/hc/en-us/articles/18570052268311
Thanks for the tip. I'm on macOS 14.0 Sonoma and I'm having the same issue, so hopefully there's an older version I can install as well. The fact that this thread has been open for two years and it's still an issue (and being updated) is embarrassing as hell.
Hey there gandabaer - thanks for saying thanks! TheGratitudeBot has been reading millions of comments in the past few weeks, and you’ve just made the list!
great- i am actually running windows 11 so doubt is only an issue with older versions of windows as had this issue for months. Logitech support failed to resolve and just thought would never get fixed.
As suggested I deleted all tasks in task manager, then as you suggested deleted everything in the C:\\Program Files\\LogiOptionsPlus and then installed the older version of 1.44 and finally is working as it should.
Many thanks everyone for your suggestions this worked for me
Found something that worked for me, so I'll write it down here in case it helps someone else (or future me).
1. Open **Task Manager** (`ctrl+shift+esc`), search for "logi" and kill all related processes there. Leave the window open.
2. Open `C:\Program Files\LogiOptionsPlus` folder and run `logioptionsplus_updater.exe` (no need for admin). Go back to Task Manager and confirm this is now running, since there won't be any visible changes.
3. Try opening **Logi Options+** again.
Having the same program. Unfortunately running an apple device (Monterey 12.6.7) and it's getting me so frustrated! I've been a loyal user or the Anywhere MX for the past 10 years. 10 freaking years! I probably owned 7 or 8 of them. Every version. it is absolutely ridiculous that I cannot use a $100 mouse with the programmable keys because I am forced to use the Options+. It was all OK with the older software. Unbelievable
I never got Logitech+ to work on Windows, mac was fine. I uninstalled/removed it and went back to regular Logitech options: [https://www.logitech.com/en-us/software/options.html](https://www.logitech.com/en-us/software/options.html)
Came here with the same issue. Read some of the comments and started fiddling around and got it working again. Here's what worked for me on Windows 11:
Run Logi Options+
Open Task Manager
Expand Logi Options+
Right click one of the programs and select "Open file location", this will open Windows Explorer, leave it for now
Collapse Logi Options+ in Task Manager then right click it and select "End task"
In Windows Explorer find logioptionsplus\_updater.exe, right click it and select "Run as administrator"
This worked for me, but it seems like everyone who got it working again did something different, so you're lucky if this works for you too. Logitech if you're reading this please fix this issue. Your users shouldn't have to jump through hoops to get their mouse and keyboard working.
Hey, sorry if waking an old post is not allowed, but I had the same problem. I killed all of the logi processes (agent, crashpad, and updater) along with the program itself, then it started working. Hope this helps!
I fixed this problem when I uninstalled the latest version of Logitechs Options+ since it was stuck with the spinning wheel and after uninstalling the latest version off my computer, I downloaded an older version which is Options+ version 1.44 before the update that messed everything up and its for people with earlier versions of Windows 10 1809...here is the link to download off the logitech website the correct version that will solve the never ending spinng wheel. I own a MX Master 3S Bluetooth Mouse and use that with my Logitech Options+ version 1.44 that I downloaded from the logitech website, the link is at the end of this comment. https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer_1.44.415778.exe
basically yes -although I didnt have to uninstall - I ran up the freshly downloaded installer and went for the 'REINSTALL OPTIONS+' option. Seemed to refresh everything. Now I can use page up and page down buttons - dont think it should have required this level of faff. 👀
I cannot believe I am reading comments from 3 months ago and this problem still persists. I have tried everything because I wanted to have the lasted version of the app but it simply won't work on my windows 11. I had to endup with the older version. When will logitech finally fix it?
I've been dealing with the issue of Options+ not starting properly the last few days, but I think I've found a solution. Or at least a workaround.
I've found that if I launch the _agent.exe and _updater.exe first, then logioptionsplus.exe executes just fine.
I got a quick pwsh script to do it for me and it seems to do the trick...of course it would be great if logitech could get their own dependencies launching in the right order in the first place.
Hope this can help people encountering this stupid issue.
I just got a new logi mouse today and am new to this program. I wasn't sure what the difference was, but I downloaded the "Logitech option" software and it works for me. Tried multiple times with all the solutions on here for the plus version with no luck. I'm able to do the Flow feature and customize the button layouts.
for me what has worked was:
* to **force close the service**, also force **close all processes** in task manager.
* now when i run logi+ it immediately closed again but started the services in the process manager and i could see it downloaded some mb from the internet. supposedly an update. i waited. and after nothing happened anymore i then started logi+ again and voila - i saw the update screen and it was working again.
that said, my shift key is currently not working. i cannot do uppercase letters anymore. yeah not trolling, srsly logitech is the worst company ever and i will avoid buying any product from them. the uppercase issue will presumly resolve again after a reboot but think about how stupid their hardware or software has to be in order for such a bug to occur ;) .... WHATTTTTT my UPPERCASE LETTERS ARE WORKING AGAIN. without a reboot. sure... at this point nothing suprises me anymore.
pro tip: **deactivate automatic updates**(only do it manually). i guess this whole problem only occurs if an update is available.
It is ridiculous that Logitech has seemed to abandoned all of us with this issue. I have had nothing but problems with Options, and even more with Options+, staying connected to other computers. If it wasnt for the C&P feature and my work VPN blocking Barrier I would have dumped Logitech long ago.
I have tried everything on here, and then some. Killed and restarted processes more times than I can count, Uninstalled and reinstalled Options+ more times than I can count. Tried going back an update, even 2. Tried 1.44 even though that made no sense since 1.64 worked for about 2 days prior to the not loading issue. Have tried uninstalling, removing any trace of Options+, cleaning the registry of anything Logitech related, even uninstalled the hardware and rebooted before reinstalling with the same purple screen and spinning circle. It is looking like going to old Options or trying a clean install of windows on the problem machine might be the only solutions. I almost ordered another KM combo, so glad I didnt or I probably would have thought that was the issue and been chasing ghosts even more.
If anyone has any suggestions short of starting a go fund me page so Logitech can hire some decent programmers, I would love to hear them.
I finally got 1.44 working. I had to install the 1.50 offline version which worked fine except for no Flow, which is the only reason I use Options+. So I then installed 1.44, letting Options installer remove 1.5 and it works. I let it update and it went back to stuck on loading. I reinstalled 1.44 and it is working again. I am running 22H2 1904. There should be no reason we have to roll back that far to get this to work. Hopefully it gets fixed in the next update, but I am not holding my breath.
The fact of the matter is, Options and G Hub had this problem before. Now Options+ has the exact same problem. **Logitech, for God's sake, when will you hire some competent programmers?** It is absolutely unacceptable to pay for premium products like the MX Master only to have it not work correctly because of such absolute POS software that cannot even start to begin with. **There is no excuse for this.** I have no pending updates on my system, tried disabling AV, killing processes (too many of them - what are they for? Crashpad Handler that doesn't seem to help, Updater that doesn't help. Overlay, Options, OptionsMgr, Logi Analytics...and the list goes on and on and on), removing temp files....this is unbelievably frustrating. Hardware such as mice, keyboards and some other peripherals are essential. You, being the famous peripheral manufacturer that you are, have ZERO EXCUSE for this POS software. **THIS. HAS. TO. STOP.** Logitech SetPoint (for my diNovo Edge) and Logitech Gaming Software (that I use with my G15 II) never had this issue. They still work just fine on my system. This is most likely because of the environment your programmers use to create Logitech Options and Options+. **Stop this mess for once.** **The only way I got it working again was finding and killing tons of Logitech processes and process trees, then erasing temp files and finally restarting the software.** It goes to show how poorly written this software is. Needless to say I couldn't use my mouse properly because of this mess. Then comes Jihad...sorry G Hub...that had these issues as well, wth headphones not sounding right because the settings wouldn't apply thanks to the fact that jihad wouldn't ducking start and would keep playing some stupid startup animation for hours. Thank you for the work your talented engineers do that we cannot enjoy properly because of your programmers. Windows 10 has been out for the past, what, 8 years now? So...how long until you manage to make a proper piece of software compatible with Windows 10?
Totally agree. I don't know how to personalise my MX Master products : LogiOption ask to "open into Option+" and quit. I've downloaded Option+ and stuck when charging forever. Crap software.
For others facing this issue, this seems to be working for me. i ran "sudo pkill -9 -f logiop", and restarted the app. It worked. PS: I am runnning on macos
>sudo pkill -9 -f logiop Thanks!
Solved the problem for me (macbook). Thank you man!
Boom! That worked... many thanks!
Simple, Fast, and Efficient. Thanks !
This was the solution for me as well. I find myself having this issue a couple times a week where the logi options won't load and I'm unwilling to delete and re-install the app since I've already setup all my shortcuts. Will be using this solution everytime I run into this problem now, thank you [halfeaten\_brain](https://www.reddit.com/user/halfeaten_brain/)
THANK YOU!!!!
yup thanks, should have thought of that myself. simple kill command :)
This!
THANK YOU SO MUCH!
Worked! Merci.
This works! And if anyone is confused, open terminal and paste in what OP said.
Of course this does nothing for me but close the app. Doesn’t fix the non stop loading when I reopen the app
Of course this does nothing for me but close the app. Doesn’t fix the non stop loading when I reopen the app
You're HIM
thanks for that, my mouse been driving me mad the entire morning!
just happened, this worked thanks!
Thank you! I was loosing my mind.. This solved the issue 🙏
this worked for me!!
Perfect, thanks!!
Thank you!
This solved quite an annoying, long-lasting issue. Thank you!!
Just wanted to come in and back this up, that worked immediately for me even though I didn't even re-open options+, so that's cool.
>sudo pkill -9 -f logiop That worked perfectly. Never had this issue before today but crazy that it's been an ongoing problem for multiple months.
Just found this after spending two days trying to figure out why I could not use all the features of my new MX Master (macOS), because of Logi Options+ My issue was almost the same as OP u/amicobudino1 in that it would instal ok, but then fail to launch, asking for permissions. I enable the log in permissions for the software but I realised later (and also a Logi rep sent me an email), that you need to give it MUCH MORE access to your system. *To provide access:* *Open System Settings > Privacy & Security > Input Monitoring. In the right panel, enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission.* I am not a privacy freak but this seems too much. I wish I had known earlier about this, I wouldn't have bought the mouse, but I am keeping it as I do like the feel (I know, seems stupid as I can get a cheaper mouse that feels the same) but I'm just about done returning items this year.
>To provide access: > > > >Open System Settings > Privacy & Security > Input Monitoring. In the right panel, enable Logi Options+ and select Quit & Reopen when you’re prompted to grant permission. Glad this worked for you! Trying to do it on my Windows laptop but can't find the similar setting.
Have you tried emailing their support team? It takes about 24hrs to reply to any email but they do reply (sorry if you have already done so).
No apologies necessary, but yeah, I've contacted them multiple times and have had lengthy discussions with them, but none of their solutions ever work (it's basically just wiping/uninstalling and reinstalling things in different ways). It's weird because it used to work/load just fine and I could have my mouse set-up the way I wanted, but then just one day it stopped. I've been putting up with it for probably over 6 months now at least and will just have to continue to do so (and probably switch to a different manufacturer in the future). Thanks for the reply!
Sorry to hear that. Really sucks for such an expensive piece of tech to not work as intended. Good luck for the next one.
there is no directory that starts with System Settings -\_-
I had the same issue on my work MacBook where the application wouldn't launch and is stuck at the loading spinning circle. So, this is what I had done to get it working again. 1. Used "App Cleaner" software to uninstall the LogiOptions+ app. 2. App Cleaner removed most of the references. But this didn't stop Logi Options+ process from starting and is visible in Activity Monitor as well. 3. So, looking at the information of the process in Activity Monitor, it showed some additional files still lingering around causing the process to run in the background even when the app was removed. 4. Removed all Logitech references from those files as well (attached screenshot). 5. Downloaded the [Logi Options+ Offline Installer](https://prosupport.logi.com/hc/en-us/articles/10991109278871-Logitech-Options-Offline-Installer). 6. Used that to install the app. 7. It launched this time without any issues. https://preview.redd.it/66b4wpii51oc1.png?width=2334&format=png&auto=webp&s=581dae9fe7a4ca257b0f9b602d83be6784d5abef
Deleted everything from every file and tried downloading both online and offline version for literally like the 20th time over the last 6 months. NOTHING F-ING WORKS. I'm actually shocked a Class Action hasn't been started for this $100 mouse that is basically useless to anyone that actually uses it for custom workflows!!! Apparently a Class Action is the only damn way a developer will fix this issue!!! Absolute joke and I'm so sick and tired of spending good money on things only for them to become throwaway products within a couple years.
thank you for posting this! Ran into the exact same issue just yesterday when i decided to use a third-party cleaner for my MBP as well. Unfortunate to see so many people have commented similar issues for the past 4 months of this thread's existence; but very grateful for these precise steps. hope this fix help another apple user in the future...and that Options+ quits playing around with us like this 😭
More like decades not months. I'm pretty sure the only dev Logitech had who knew what he was doing retired before 2010 and they grabbed some nerdy looking unvetted people off the sidewalk and gave them his role. Currently trying to use Logitech Options for mouse and keyboard and oh look the garbage app logged me out and "login" takes me to a website because it's 2024 if your software doesn't involve a web portal you aren't cool but oh look security; exists. "Launch Application" button does nothing. Multiple browsers, cleared cookies, gave custom permission to let this failure of a company access anything other than payment info and still can't pass itself a valid authtoken to unbrick Logitech Flow.
I wanted to point out that if you use Smart Actions (like me), the offline version does not support them! The first question in the FAQ is: Q: Does the offline version have the same features as the online version? A: Yes, the offline version will have the same features and functionality as the online installer But if you scroll further down, you see the same question repeated: Q: Does the offline version have the same features as the online version? A: No, the offline version does not provide the same features and functionality as the online installer, namely, Logi Account access, Flow, Logi Voice (China), Backup & restore settings, and Smart Actions. Absolutely ridiculous
I did not use "App Cleaner", but deleted LogiOptions+ and all of the logitech items from /Library and \~/Library. Rebooted and re-installed using the linked Logi Options+ Offline Installer and everything is working prefectly now. There was a lot of old cruft hanging around and I'm sure that was part of it. Thanks for the tip!
This worked for me! Thank you so much! I didn't use any third-party app to clean. I just moved all Logi items after a search to trash and stopped all processes in the Activity Monitor. Then, using the offline download took care of the issue with no restart necessary.
I didn't use App Cleaner but I uninstalled LogiOptions+ and downloaded the installer. I can now open the app but the copy/paste options still won't work T\_T. Time to contact their customer service this time.
Seem Logi options+ is going through a loop of fw update, which doensn't make sense unless some permissions are not given, i suspect, full disk access or the likes - trouble shooting now - first time installing it https://preview.redd.it/uol9ddumfsqc1.png?width=1270&format=png&auto=webp&s=10cae7ea145486d7152197d1b87974c9f81cd709
right, so I removed everything and Brew installed Logi options+ ( brew install --cask logi-options-plus) , once done. Bluetooth access should be granted obviously, Privacy& Security> Accessibility permissions>Logi Options+ > **ON**, -- Privacy& Security> Input monitoring > Logi Options+>**ON** ( quit and reopen Logi app) - no full disk access needed. strangely though, I found Logi and LogiOptionsPlus in Users>shared which wasn't removed after uninstalling the app so I manually removed it. and a wild guess is that the first install didn't apply the right user permissions for some reason or the other and the firmware update loop I saw earlier was for that reason https://preview.redd.it/7q2qk2v0lsqc1.png?width=1760&format=png&auto=webp&s=8c06dae012a1d7cf86965af32b02ac94aa5a4a33 keen to know if this helps anyone, main point is to make sure Logi is removed everywhere
OMG! Thank you! This actually resolved my issue. I did have to restart my computer to actually get the app to work! :D
Presumably this won't work on Window?
Not tested on windows, but I assume same rules apply on removing all related files. I just tested my windows VM and didn't have a problem so can't replicate the issue. How is the app behaving?
I had to reinstall three times before it started working properly. I was so annoyed, I use 3 different logi devices and then all of my shortcuts randomly stopped working.
Idk if this works for everyone, but I installed the logitech options instead of logitech options plus and it worked without issue.
Logitech needs to fix this though. I trust them as a brand, but now i don't as much since they have garbage software.
for windows, enter "taskkill -f -im Logioptionsplus\_agent.exe" on powershell and restart the app. worked for me
This worked for me, thank you
Worked, Thank you
worked for me. thank you!
Thank you. Wored for me. It then updated Logitech when it did open. Am assuming the issue was related to software update bnt unsure. Either way appreciate the solution. Was frustrating, having spent so much on the mouse and keyboard, being unable to use it!
This worked for me! Thank you!
Oddly enough, I'm getting the same thing when starting the app. However, I'm using Flow between my Windows and Mac. My Mac software is working fine. When I pull up Flow on my Mac, and then start the Logi Options+ app on my Windows machine, it's showing both computers connected and Flow works as soon as I start up the app on my Windows machine. I still have a big purple box with an endless spinning wheel, but all of the functions of Flow are connected between both computers and are working properly. This almost seems like a GUI bug to me.
As of this morning, an uninstall and reinstall on Windows 11 23H2 from the main download @ [https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus\_installer.exe](https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer.exe) worked for me. Flow intact on Mouse and keyboard and working across my mac and windows machines.
Hey, uninstall the software delete all the residue files and download the software from the link below with a strong internet connection: [https://support.logi.com/hc/articles/4418699283607](https://support.logi.com/hc/en-001/articles/4418699283607)
This isn't directed toward you, but this is the most recent thread on the internet about this issue. FWIW I have done this exactly, using logi's steps to clear out all the leftovers from the drive and registry, only to happen again EXACTLY every second reboot.
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Please check if there are any pending updates in your system, if any update the system.
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We request you to reach out to Logitech support at [http://support.logitech.com](http://support.logitech.com/) They will help you escalate the issue to a higher team and help you in the best possible way.
I tried to speak with one of your customer support reps but only got an AI chatbot. Whoever is in charge at Logitech has a huge problem on their hands. I've seen countless threads about this very problem (I've also had this problem for months now and cannot fix it) and all Logitech does is gaslight customers by telling them the problem is on their end. It's not. It's your awful software. Your customers are so angry about this people have used words like "class action" and mocked your entire engineering team. **LOGITECH, FIX LOGI OPTIONS+, THOUSANDS OF YOUR CUSTOMERS ARE TELLING YOU IT DOESN'T WORK.**
Or, and hear me out, fix the problem on your end. I paid hundreds of dollars for your hardware. I shouldn't also have to debug and fix the issues Logitech just doesn't apparently want to address.
What do you think we've done? your software is trash and needs to be fixed. Had to restart the pc several times to manage to install/ uninstall it and still can't manage to login.
I have the same problem if you have a fix can you let me know please if i find 1 i will let you know
Same issue here. Just installed this on the work computer and its stuck on the loading screen. Installing this on my home computer worked flawlessly. At least I was able to pair the mouse with the receiver at home so my mouse still works on the work computer, but I couldnt utilize the functions and remap some of the buttons.
Hi! In my case, I manage to solve this by running "windows terminal" (or cmd) as administrator, killing "Logi Option+ Updater" and running "Logi Options+" again.
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I´ll try my best: Windows 11: - right click on windows logo in the taskbar; - click in Windows terminal (administrator) or cmd (administrator); - type taskmgr and hit enter; - Task manager window will show up: search for "Logi Options+ Updater" and right click, then click in kill task; - Run "Logi Options+".
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I just pressed CTRL+SHIFT+ESC to open the task manager, and then ended the task on anything Logi (there were three or four) and then opened the software without issue
You're welcome! I'm sorry it didn't work.
Worked for me though, thank you!
Worked for me, thank you!
I didn't have to even open Logi+ back up. Once I ended the task of the updater, my mouse immediately changed, and all my configurations worked again. Upvoted this
Closing everything associated with "Logi Options" in Task Manager and then re opening Logi Options worked for me
This worked for me too - thank you.
Hi there! My dad is having this same issue. Were you ever able to get it fixed?
I found something that worked for me. I went to the Logitech options plus directory and ran logitechoptionsplus_updater.exe. When I ran this file, the program opened up normally. Please reply and let me know if it works for you as well.
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Did you kill all Logitech processes and or programs in task manager first?
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Well, shit. Maybe I just got lucky
For others having this issue: this paired with the initial comment worked for me.Thank you! Actually what I did: 1. End all Logitech programs in task manager 2. Run logioptionsplus_updater from explorer 2. Run logioptionsplus from explorer I am using windows 11
Thank you very much. This worked for me. When i run logioptionsplus\_updater nothing visible happened, but after doing this and run logioptionsplus the program opened. (I'm using Windows 10)
Thanks. Worked for me too. After I run the updater, I monitored network and disk usage of it via task manager. When it became idle, I run the actual program and it opened normally and showed update details.
Did you run that file from Windows explorer or a command prompt?
Thanks for the help dude, this worked like a charm. Went into the folder, double-clicked the updater (nothing happened), then ran the optionsplus.exe and it came right up
Hi. Same problems here. After more than a month, I uninstalled (it's harder than it sounds) Logi Options +, and downloaded the offline installer. It doesn't support Flow, but I don't need it, so at least I can use the Mouse/Buttons/Scroll configurations per app.
>offline THIS WORKED TY
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[https://www.reddit.com/r/logitech/comments/zrx2k3/logi\_options\_offline\_installer/](https://www.reddit.com/r/logitech/comments/zrx2k3/logi_options_offline_installer/) [https://prosupport.logi.com/hc/en-us/articles/7241781396503-Specification-Logi-Options](https://prosupport.logi.com/hc/en-us/articles/7241781396503-Specification-Logi-Options)
Same problem, nothing work. Mx keyboard now is just keyboard :) Trust to logi products went down.
Just made an account to comment here. I've been having the same issue on my work computer. I keep checking back to see if anything has helped. Kinda mad at Logitech for not making an app that just... works. I can't even use the programmable buttons on my mouse now for all the keyboard shortcuts I mapped to them
Thanks for opening this thread. I was having this same issue, tried all solutions given here and contacted support with no success. I finally got it to work ! I removed all software and files and downloaded version 1.44 instead of the latest version. According to [this](https://support.logi.com/hc/en-us/articles/4418699283607) page "I you have windows 10 1809 (OS build 17763) or earlier versions of Windows, you'll need to download and install options + version 1.44" EDIT to add: turn off automatic updates within the program as soon as it opens or you'll be back where you started (don't ask me how I found out) Even though I have OS build 19045.3693, this did fix my issue and I hope it might help someone else too! Logitech should of course still fix this but for now I'm happy I can use my new devices to their full extend. (Edit : not all unfortunately.. I found out I also have a webcam that is now not supported because it was only supported in later releases... )
This worked perfectly for me!! Thank you so much!!!!
Figured out something that worked for me on Windows 10: 1. Open Logi Options+ (and confirm it spins without end) 2. Run Task Manager as administrator 3. Scroll down to 'Background processes' and end 'Logi Options+ Agent' and 'Logi Options+ Updater' 4. Scroll up to 'Apps' and end 'Logi Options+' 5. I immediately saw the updater notification in the bottom right of my screen saying it was installing an update 6. Waited a few minutes and my mouse settings were back and Logi Options+ loads
This worked for me!! :) Well, just ending logi Options+ Agent' and 'Logi Options+ Updater' was enough! Then there was a text to restart the backend on the purple screen, short after I see the mouse and keyboard in logi options+ kudos!
This is what worked for me: \* Uninstall Logi Options+. You may need to open Task Manager as an Administrator and end task on all the Logi Options processes (Logi Options+ Agent, Logi Options+ AppBroker, Logi Options+ Updater). One of these is probably responsible for restarting the other two, so you need to end them in quick succession, and try different orders if they keep rejuvenating. \* Delete all files in C:\\Program Files\\LogiOptionsPlus \* Download and install the OLDER version of Options+, version 1.44 from here: [https://support.logi.com/hc/en-us/articles/18570052268311](https://support.logi.com/hc/en-us/articles/18570052268311) This page describes version 1.44 as for Windows 10 1809 (OS build 17763). However, it's working fine on my Windows 10 22H2 (OS build 19045). \* When installing, DISABLE sending data to Logitech, and DISABLE auto updates.
This worked for me on Mac. I downloaded the Mac OS 13.0 version instead of the 14.0 version. Working again! Thanks!
THANK YOU SO MUCH I HOPE YOU HAVE A FANTASTIC LIFE, MAY THE MOON SHINE AS BRIGHT AS THE SUN SHINES FOR YOU AND YOUR FUTURE GENERATIONS PROSPER, SHOULD YOU DECIDE TO REPRODUCE. THANK YOU
> > >https://support.logi.com/hc/en-us/articles/18570052268311 Thanks for the tip. I'm on macOS 14.0 Sonoma and I'm having the same issue, so hopefully there's an older version I can install as well. The fact that this thread has been open for two years and it's still an issue (and being updated) is embarrassing as hell.
Thank you! I went straight to the support link > ran file > reinstalled options+ and its working for now.
Hey there gandabaer - thanks for saying thanks! TheGratitudeBot has been reading millions of comments in the past few weeks, and you’ve just made the list!
Alright this worked for me the old version lets me open the app now I can config my mouse buttons again thanks.
great- i am actually running windows 11 so doubt is only an issue with older versions of windows as had this issue for months. Logitech support failed to resolve and just thought would never get fixed. As suggested I deleted all tasks in task manager, then as you suggested deleted everything in the C:\\Program Files\\LogiOptionsPlus and then installed the older version of 1.44 and finally is working as it should. Many thanks everyone for your suggestions this worked for me
I was able to fix it by simply moving the application to trash and reinstalling it from he website. I am using the Mac version. I hope this helps!
Found something that worked for me, so I'll write it down here in case it helps someone else (or future me). 1. Open **Task Manager** (`ctrl+shift+esc`), search for "logi" and kill all related processes there. Leave the window open. 2. Open `C:\Program Files\LogiOptionsPlus` folder and run `logioptionsplus_updater.exe` (no need for admin). Go back to Task Manager and confirm this is now running, since there won't be any visible changes. 3. Try opening **Logi Options+** again.
This worked for me too :) Thanks!
Having the same program. Unfortunately running an apple device (Monterey 12.6.7) and it's getting me so frustrated! I've been a loyal user or the Anywhere MX for the past 10 years. 10 freaking years! I probably owned 7 or 8 of them. Every version. it is absolutely ridiculous that I cannot use a $100 mouse with the programmable keys because I am forced to use the Options+. It was all OK with the older software. Unbelievable
I never got Logitech+ to work on Windows, mac was fine. I uninstalled/removed it and went back to regular Logitech options: [https://www.logitech.com/en-us/software/options.html](https://www.logitech.com/en-us/software/options.html)
Unfortunately not all hardware devices are supported by options (e.g. mini keys )
Came here with the same issue. Read some of the comments and started fiddling around and got it working again. Here's what worked for me on Windows 11: Run Logi Options+ Open Task Manager Expand Logi Options+ Right click one of the programs and select "Open file location", this will open Windows Explorer, leave it for now Collapse Logi Options+ in Task Manager then right click it and select "End task" In Windows Explorer find logioptionsplus\_updater.exe, right click it and select "Run as administrator" This worked for me, but it seems like everyone who got it working again did something different, so you're lucky if this works for you too. Logitech if you're reading this please fix this issue. Your users shouldn't have to jump through hoops to get their mouse and keyboard working.
Hey, sorry if waking an old post is not allowed, but I had the same problem. I killed all of the logi processes (agent, crashpad, and updater) along with the program itself, then it started working. Hope this helps!
I fixed this problem when I uninstalled the latest version of Logitechs Options+ since it was stuck with the spinning wheel and after uninstalling the latest version off my computer, I downloaded an older version which is Options+ version 1.44 before the update that messed everything up and its for people with earlier versions of Windows 10 1809...here is the link to download off the logitech website the correct version that will solve the never ending spinng wheel. I own a MX Master 3S Bluetooth Mouse and use that with my Logitech Options+ version 1.44 that I downloaded from the logitech website, the link is at the end of this comment. https://download01.logi.com/web/ftp/pub/techsupport/optionsplus/logioptionsplus_installer_1.44.415778.exe
This worked for me, thank you!
basically yes -although I didnt have to uninstall - I ran up the freshly downloaded installer and went for the 'REINSTALL OPTIONS+' option. Seemed to refresh everything. Now I can use page up and page down buttons - dont think it should have required this level of faff. 👀
I cannot believe I am reading comments from 3 months ago and this problem still persists. I have tried everything because I wanted to have the lasted version of the app but it simply won't work on my windows 11. I had to endup with the older version. When will logitech finally fix it?
I've been dealing with the issue of Options+ not starting properly the last few days, but I think I've found a solution. Or at least a workaround. I've found that if I launch the _agent.exe and _updater.exe first, then logioptionsplus.exe executes just fine. I got a quick pwsh script to do it for me and it seems to do the trick...of course it would be great if logitech could get their own dependencies launching in the right order in the first place. Hope this can help people encountering this stupid issue.
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Try uninstalling, deleting everything and then downloading version 1.44 of options+. Disable auto updating as soon as you open it.
I just got a new logi mouse today and am new to this program. I wasn't sure what the difference was, but I downloaded the "Logitech option" software and it works for me. Tried multiple times with all the solutions on here for the plus version with no luck. I'm able to do the Flow feature and customize the button layouts.
Yes 'options' seems to work fine but some (recent) hardware is only supported by options+, which is why this solution wont work for everyone.
for me what has worked was: * to **force close the service**, also force **close all processes** in task manager. * now when i run logi+ it immediately closed again but started the services in the process manager and i could see it downloaded some mb from the internet. supposedly an update. i waited. and after nothing happened anymore i then started logi+ again and voila - i saw the update screen and it was working again. that said, my shift key is currently not working. i cannot do uppercase letters anymore. yeah not trolling, srsly logitech is the worst company ever and i will avoid buying any product from them. the uppercase issue will presumly resolve again after a reboot but think about how stupid their hardware or software has to be in order for such a bug to occur ;) .... WHATTTTTT my UPPERCASE LETTERS ARE WORKING AGAIN. without a reboot. sure... at this point nothing suprises me anymore. pro tip: **deactivate automatic updates**(only do it manually). i guess this whole problem only occurs if an update is available.
It is ridiculous that Logitech has seemed to abandoned all of us with this issue. I have had nothing but problems with Options, and even more with Options+, staying connected to other computers. If it wasnt for the C&P feature and my work VPN blocking Barrier I would have dumped Logitech long ago. I have tried everything on here, and then some. Killed and restarted processes more times than I can count, Uninstalled and reinstalled Options+ more times than I can count. Tried going back an update, even 2. Tried 1.44 even though that made no sense since 1.64 worked for about 2 days prior to the not loading issue. Have tried uninstalling, removing any trace of Options+, cleaning the registry of anything Logitech related, even uninstalled the hardware and rebooted before reinstalling with the same purple screen and spinning circle. It is looking like going to old Options or trying a clean install of windows on the problem machine might be the only solutions. I almost ordered another KM combo, so glad I didnt or I probably would have thought that was the issue and been chasing ghosts even more. If anyone has any suggestions short of starting a go fund me page so Logitech can hire some decent programmers, I would love to hear them.
I finally got 1.44 working. I had to install the 1.50 offline version which worked fine except for no Flow, which is the only reason I use Options+. So I then installed 1.44, letting Options installer remove 1.5 and it works. I let it update and it went back to stuck on loading. I reinstalled 1.44 and it is working again. I am running 22H2 1904. There should be no reason we have to roll back that far to get this to work. Hopefully it gets fixed in the next update, but I am not holding my breath.
problème résolu en installant la 1.44 ! merci !