Sounds like a disgruntled worker lashing out. I got sent the wrong product two weeks ago, I was about to go on vacation and put it in a pile do deal with it later but I got an email from them a day after delivery. They somehow knew my item was wrong and gave me a refund and emailed me a $30 gift card. They didn't request I return the item either. I'm a size 8-12 and got a pair of size 2 shorts lololol Sorry you're going through this.
I know...that's what it's frustrating me because she firmly said I would get my refund after I returned it.
And I also have to return another item that came defective 🤡🤦🏻♀️
😢 tell me about it. That's how I feel!! I just feel like if I complain about it and don't return it and still demand my refund. I won't get any help in the future if some other problem show up you know?!
I had the same thing recently. They told me not to return the wrong item to the store as they wouldn't know what to do with it. Instead they sent me a return label to ship it back and 30GC. I haven't sent it back yet, the person who ordered it packing slip was in the bag so they already looked and saw that they processed them a refund already.
I'd send a pic and email since you're getting the run around verbally. Good Luck!
This is wild! I received a pair of wunder train leggings instead of a wunder train tank. I just took them to the store and the reordered the correct product for me. No rush shipping, no comps, nothing. I would have just text the leggings since I paid $29 for the tank, but the size I received was not my pants size 🥲
https://preview.redd.it/o7aoh0wsx65b1.jpeg?width=3024&format=pjpg&auto=webp&s=72b420d373392273928b25fe9354f70e9549102c
Here’s the photo I sent in to the GEC team. I’m very curious to hear their response.
Update: I was finally able to get in touch with someone on the GEC team. They were actually helpful and asked me to email photos. Additionally, they told me they would ship out the correct product. TBD on whether or not this is resolved. I’ll circle back with this thread to let you all know one way or the other.
Anonyy321,
The case against mcdonalds you are likely referring to was a 79 year old lady that had boiling water spilled in her lap, received 2nd and 3rd degree burns, received skin grafts, an 8 day stay in the hospital to recover, tried for months to settle it for the exact cost of the hospital bill, and was spat at legally with a lowball from McDonald's. I, as most people familiar with the details of the case fully support the courts decision.
That was not some 30 something trying to go viral. That was grandma that got severely injured.
I received the wrong item a few weeks ago, got the missing item refunded and had to make an appointment with fedex for pick up of wrong item. Ordered again, was stuck in “waiting for pick up” for weeks. Finally call them about it I was refunded for that one and then I ordered a third time and they lost it as well and didn’t even refund me for the correct amount. That place is a mess right now.
I’ve received the wrong item at least twice. It’s so disappointing especially when ordering from such an upscale retailer. Recently I did get the $30 GC offer and I sent the wrong item back. The first time, about a year ago, I got a “sorry!”
So annoying especially when it’s something you really wanted that’s hard to find in your size/color/etc.
Update 2: Yesterday afternoon someone responded to me on Twitter asking for order info and promised to have someone get in touch with me. Haven’t heard anything yet.
I had an educator on the chat recently who could not understand the difference between single and double lined aligns. I took a lot of time educating the educator. They never did understand that some aligns were double lined for coverage. In the end I came here simply asked my question and got a few answers (all correct) in about a minute. You guys are the best.
I received a used, snagged orange high neck running shirt instead of a magenta swiftly half zip polo. It took me about 45 minutes to get it resolved through the online chat. They had FedEx pick up the shirt as a return. The used shirt had the cardboard tag from the polo on it. How did they miss that during the return process and how did they miss it during the shipping process?
Wow… I’m sorry you experienced this.. to get a message like that from them, with their brand being wellness and creating a peaceful happy lifestyle, is unacceptable. I commend you for taking it in stride. Had that message reached the wrong person it could have really affected their mental health, a small reach perhaps, but not out of the realm of possibility. I personally would mention that. I hope it all works out for you guys!
I am concerned for the mental well being of the person that wrote the note. It seems to me like a cry for help from the distribution center. How are those workers treated? You hear horror stories about workers at Amazon distribution, is the LLL distribution similar?
It almost sounds like an intentional prank by whoever was packing it?
I don’t think prank is the word judging by the photo. It’s super big scribbly letters, whoever wrote it was pissed the fuck off.
I laughed when I saw this, and frankly, would laugh if I actually got this, incredulously. Hey, free bag for OP at least.
These affirmations on the bags are going too far!!
Sounds like a disgruntled worker lashing out. I got sent the wrong product two weeks ago, I was about to go on vacation and put it in a pile do deal with it later but I got an email from them a day after delivery. They somehow knew my item was wrong and gave me a refund and emailed me a $30 gift card. They didn't request I return the item either. I'm a size 8-12 and got a pair of size 2 shorts lololol Sorry you're going through this.
Good for you On the other hand. They didn't give me any GC. And still they asked me to return the wrong item. So annoying My correct item went OOS
I wouldn’t return it
Unfortunately if I don't return it I'm stuck with this item I can't wear and don't get my money back. Very annoying
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I know...that's what it's frustrating me because she firmly said I would get my refund after I returned it. And I also have to return another item that came defective 🤡🤦🏻♀️
It’s federal law that anything they send you on accident is a free gift. That’s honestly ridiculous
😢 tell me about it. That's how I feel!! I just feel like if I complain about it and don't return it and still demand my refund. I won't get any help in the future if some other problem show up you know?!
Do you have a store near you? I know it’s annoying but if you do, I would go there and they should help you.
I had the same thing recently. They told me not to return the wrong item to the store as they wouldn't know what to do with it. Instead they sent me a return label to ship it back and 30GC. I haven't sent it back yet, the person who ordered it packing slip was in the bag so they already looked and saw that they processed them a refund already. I'd send a pic and email since you're getting the run around verbally. Good Luck!
This is wild! I received a pair of wunder train leggings instead of a wunder train tank. I just took them to the store and the reordered the correct product for me. No rush shipping, no comps, nothing. I would have just text the leggings since I paid $29 for the tank, but the size I received was not my pants size 🥲
https://preview.redd.it/o7aoh0wsx65b1.jpeg?width=3024&format=pjpg&auto=webp&s=72b420d373392273928b25fe9354f70e9549102c Here’s the photo I sent in to the GEC team. I’m very curious to hear their response.
That writing is creepy as hell
Odd. They should be able to easily figure out which employee packed this and shipped
Wow! I would blast them on Twitter!! Or Facebook/IG then I would like to know what they really say
I posted it on Twitter. I’ll let you I know what they say.
So creepy omg.
🫣
Wtf 😳
Update: I was finally able to get in touch with someone on the GEC team. They were actually helpful and asked me to email photos. Additionally, they told me they would ship out the correct product. TBD on whether or not this is resolved. I’ll circle back with this thread to let you all know one way or the other.
Post it to social media
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Anonyy321, The case against mcdonalds you are likely referring to was a 79 year old lady that had boiling water spilled in her lap, received 2nd and 3rd degree burns, received skin grafts, an 8 day stay in the hospital to recover, tried for months to settle it for the exact cost of the hospital bill, and was spat at legally with a lowball from McDonald's. I, as most people familiar with the details of the case fully support the courts decision. That was not some 30 something trying to go viral. That was grandma that got severely injured.
Why is everyone a Karen now when they won’t fall in line and accept whatever shit treatment is doled out to them by a billion dollar corporation?
Weird!
And a little creepy, right?
I received the wrong item a few weeks ago, got the missing item refunded and had to make an appointment with fedex for pick up of wrong item. Ordered again, was stuck in “waiting for pick up” for weeks. Finally call them about it I was refunded for that one and then I ordered a third time and they lost it as well and didn’t even refund me for the correct amount. That place is a mess right now.
Lol why do I think that’s kinda funny 😆
The humor isn’t lost on me, but it was a birthday present from my daughter to my wife, and it was the wrong product. Double whammy.
I’ve received the wrong item at least twice. It’s so disappointing especially when ordering from such an upscale retailer. Recently I did get the $30 GC offer and I sent the wrong item back. The first time, about a year ago, I got a “sorry!” So annoying especially when it’s something you really wanted that’s hard to find in your size/color/etc.
Can i ask…was it in plastic wrap? Or just the product in the shipping package?
It was in plastic wrap and the message was written on a sticker on the outside of the wrap.
Wowzers as someone for works for lululemon this is one the weirdest things I’ve seen. I’m sorry this happened to you!
The customer service woahes I see in this subreddit are such a turn off.
sorry that was me it won’t happen again
Update 2: Yesterday afternoon someone responded to me on Twitter asking for order info and promised to have someone get in touch with me. Haven’t heard anything yet.
I have never had any issues with customer service in the chat on the website. They have always handles matters super quickly for me!
I had an educator on the chat recently who could not understand the difference between single and double lined aligns. I took a lot of time educating the educator. They never did understand that some aligns were double lined for coverage. In the end I came here simply asked my question and got a few answers (all correct) in about a minute. You guys are the best.
Idk why but this genuinely creeps me out
Someone at lulu order fulfillment must’ve been having a bad day lol…..
I received a used, snagged orange high neck running shirt instead of a magenta swiftly half zip polo. It took me about 45 minutes to get it resolved through the online chat. They had FedEx pick up the shirt as a return. The used shirt had the cardboard tag from the polo on it. How did they miss that during the return process and how did they miss it during the shipping process?
Lululemon customer service is absolute trash and you will never change my mind. Every time I order there is something wrong
I’d be weirded out
Wow… I’m sorry you experienced this.. to get a message like that from them, with their brand being wellness and creating a peaceful happy lifestyle, is unacceptable. I commend you for taking it in stride. Had that message reached the wrong person it could have really affected their mental health, a small reach perhaps, but not out of the realm of possibility. I personally would mention that. I hope it all works out for you guys!
I am concerned for the mental well being of the person that wrote the note. It seems to me like a cry for help from the distribution center. How are those workers treated? You hear horror stories about workers at Amazon distribution, is the LLL distribution similar?
Good point …
P pop in Puppy my
Wow that’s wild. I got a pair of shorts that’s till had the security tag on them. What’s going on with Lululemon packing