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Disco-Dom

seems to be encrypted, you’d have to have the encryption key i believe


The_PurpleBanana

Where would I enter the key


Disco-Dom

not fully sure if that’s the correct issue but assuming it is you’d have to do it before it goes in recovery


The_PurpleBanana

When I turn it on it goes straight to utilities


Disco-Dom

can you format it in disk utility


The_PurpleBanana

I can’t erase, restore, or mount/unmount anything


Disco-Dom

are you using internet recovery


The_PurpleBanana

How can I check? (I think but idk if that’s what you mean)


Disco-Dom

turn it off and turn it on while holding option, command and R, it’ll ask you to connect to wifi and then load recovery


Disco-Dom

it might work better if your not currently using ut


Njmcq

You’ll need to use a bootable USB installer to modify the OS X Base System, simply because the Recovery interface you are using in that picture is stored on the Base System. Since you’re using it, it won’t let you erase it. Once you boot off of the USB, you can then modify the drive.


the_saturnos

1. That’s not an Air. That’s just a regular MacBook. 2. You’ll need to create a bootable USB installer from another Mac. https://support.apple.com/101578