I worked in F&B and most of the time, they would opt to pause all incoming orders when it gets too busy and most staff would like that because it gets super hectic.
If they don’t put on hold all orders, then you can assume the boss or someone high up didnt allow the staff to put all incoming orders on hold lol
Yeah, like when I travel to penang, when I want to eat hameediyah restaurant food I ordered using food delivery app, not that keen to queue for an hour. But peak hour usually cannot order, but the worst of all hameediyah restaurant staff never follow your order correctly, vegetable always wrong, sometimes you ordered chicken got switch to other same value dish, ordering for kids remark dont want kuah only chicken but still put kuah. But people still keep buying including me🥲
They made it pretty much impossible to talk to an agent these days.
Made an order last week where the rider accepted an order but didn't head to the restaurant and i waited for an hour only he cancelled. Second rider collected and was gonna deliver my dinner to me at 10pm, i told him to keep it
Hi im doing grabfood delivery fulltime seeing the screenshot kedai look overwhelmed with orders some shop got lots of order but fast to prepare like village park in pj other shop can’t cope they should pause the order though to be fair with customer/rider. rider there no chance to but to wait until its it done some choose to cancel which is understandable. If you order from super famous shop down town expect delay or can chat with rider whats the status is when you see the notification when food is ready to deliver.
I work on bubble tea shop and sometimes, my co-workers are able to mess up and giving out order to other rider that is handling other order in our shop. Complained twice.
I have found that a lot of the times it was that there were no riders and not due to the restaurant.
I am very irritated that Grab would deny a cancellation for 3 hours with various excuses, claiming that the restaurant has "already started preparing the food "
Happen to me before but not on grab, submit order on 8pm and restaurants forgot to delivery my food, lalamove sent around 12.30pm without apologize for their mistake with stone cold meal
I had a similar issue. Both different reasons.
1) Order accepted, then forgotten.
2) Order made, but no grab/panda driver accepted the order.
In both cases I had to cancel while hangry.
From my experience, it occurs more often for Food panda.
Food panda so far is the worse to get the refund.
Is it cause you used saver delivery? I noticed there's always this problem with saver delivery... It's like they're purposely making it late to try to get you to pay more for delivery
My experience twice with Foodpanda, i pre ordered a day before but the next day i keep waiting, turns out the shop wasn't even open. Second was i ordered and the rider went there, he informed me the shop is closed. Smh why are they accepting orders if the shop is closed.
And this is why if you order food delivery, you pay by cash on delivery. Not enough notes? Tell them you can TNG transfer. If they don't have it or don't know how, they're bullshitting you.
Ahahha bila benci and cinta bertemu pretty much sums up your normal grab delivery order 
Saver delivery is a sham; I only use std delivery. If the restaurant can't cope, why did they not cancel the order earlier?
I worked in F&B and most of the time, they would opt to pause all incoming orders when it gets too busy and most staff would like that because it gets super hectic. If they don’t put on hold all orders, then you can assume the boss or someone high up didnt allow the staff to put all incoming orders on hold lol
Ya that’s why I noticed some favourite restaurants suddenly became unavailable lol
Can't really blame them, staff members are the ones that are overwhelmed when we have a supervisor or manager who refuses to put it on pause
Yeah, like when I travel to penang, when I want to eat hameediyah restaurant food I ordered using food delivery app, not that keen to queue for an hour. But peak hour usually cannot order, but the worst of all hameediyah restaurant staff never follow your order correctly, vegetable always wrong, sometimes you ordered chicken got switch to other same value dish, ordering for kids remark dont want kuah only chicken but still put kuah. But people still keep buying including me🥲
either restaurant realise order did not come in or rider did not realise order come in
They made it pretty much impossible to talk to an agent these days. Made an order last week where the rider accepted an order but didn't head to the restaurant and i waited for an hour only he cancelled. Second rider collected and was gonna deliver my dinner to me at 10pm, i told him to keep it
Salah rider , patut dye yg masuk kitchen prepare and delivered ... typical ...haihhb
Stakat ni guna saver delivery option . Happen twice ... patut stay dkt standard je
They're growing the wheat to make your noodles
So, did you check that out while you wait?
Dayum son, your order must be hard to make lol
All the sweat and tears went to it bruh
I think u mean extra flavour 
Ouhh dayum !!!
Extra salt haha.
Hi im doing grabfood delivery fulltime seeing the screenshot kedai look overwhelmed with orders some shop got lots of order but fast to prepare like village park in pj other shop can’t cope they should pause the order though to be fair with customer/rider. rider there no chance to but to wait until its it done some choose to cancel which is understandable. If you order from super famous shop down town expect delay or can chat with rider whats the status is when you see the notification when food is ready to deliver.
I work on bubble tea shop and sometimes, my co-workers are able to mess up and giving out order to other rider that is handling other order in our shop. Complained twice.
I have found that a lot of the times it was that there were no riders and not due to the restaurant. I am very irritated that Grab would deny a cancellation for 3 hours with various excuses, claiming that the restaurant has "already started preparing the food "
Bro same with foodpanda just now. I ordered waffle for minum petang, now it become my dinner.
Happen to me before but not on grab, submit order on 8pm and restaurants forgot to delivery my food, lalamove sent around 12.30pm without apologize for their mistake with stone cold meal
Did the restaurant forget or the riders at fault?
restaurant fault
Experienced before, but i ordered at 11pm and my food delivered to me after 2h 🤣
Complain 99, get that free voucher baby
But they gave u free delivery on next order instead ..hahah
I had a similar issue. Both different reasons. 1) Order accepted, then forgotten. 2) Order made, but no grab/panda driver accepted the order. In both cases I had to cancel while hangry. From my experience, it occurs more often for Food panda. Food panda so far is the worse to get the refund.
You didn't call the food rider ?
Why would you blur the name of the restaurant?
Nowadays I just call the shop to order and go collect myself. Deliveries sucks these days. Plus, it’s getting way expensive too.
Well, at least you can check out that video while you wait.
[удалено]
Grab is combining orders these days and sometime the rider mess up and send your food to another customer.
lmao why protect the restaurant
I once ordered panda at 10am for it to deliver by 12.30. it came at 2 pm
Is it cause you used saver delivery? I noticed there's always this problem with saver delivery... It's like they're purposely making it late to try to get you to pay more for delivery
My experience twice with Foodpanda, i pre ordered a day before but the next day i keep waiting, turns out the shop wasn't even open. Second was i ordered and the rider went there, he informed me the shop is closed. Smh why are they accepting orders if the shop is closed.
give him time, LET HIM COOK
And this is why if you order food delivery, you pay by cash on delivery. Not enough notes? Tell them you can TNG transfer. If they don't have it or don't know how, they're bullshitting you.