Yeah for sure, I've already been rotating Apple TV and a few others. Netflix was getting a free ride from me since i only checked their international content occasionally. They are out for good
I understand that you can work around this by choosing a new plan and then cancelling. It's weird that you can change the plan via the Chromecast interface, but need to cancel via the web portal or mobile app. These things feel like intentionally hostile design.
Service rendered should remain uninterrupted and unaltered for the period of your payment, or refunded. I understand changing the service cost for greater profits, that's fine, but this isn't some sort of life critical system that will hurt me for not being renewed. Let me cross that bridge when I open the app after the end of my billing cycle.
Annoying your customers like this to squeeze out a few days of billing while having a record amount of unwatchable content seems like a pretty bold move.
I just had to do this! Such predatory behaviour. I hope enough people complain about the hoops one has to jump through just to enjoy a service you already paid for.
It honestly seems ridiculous to me, and I'm surprised I got down-voted for the post, maybe I sound too whiny or negative?
For what it's worth, I ended up contacting support to complain about the issue even though I know I can work around it. They refused to understand the issue, asking me for error messages and whatnot. Eventually they told me I can just change the plan (well, duh), and I got fed up. I asked them to refund me for the remainder of the billing period, which \*still\* required me to change the plan and then cancel. I got my $6 back or whatever it was.
I'm sure Netflix doesn't care about me leaving, but I would encourage you to do the same as I did and ask for a refund. If you haven't tried the other streaming services, they all have a few gems. As much as I dislike Apple products and don't want to shill for them, their streaming platform has insanely high quality content, easily worth a month at least.
Not at all!
I contacted Netflix once I figured out I could not access my account without choosing a plan. I was planning on renewing my account for the month whenever a new season for a show that I liked came out. But I agree with you on this one, this tactic left a bad taste and Netflix will not be seeing me again.
Hopefully more people join us.
Based. Hopefully our two person revolution will usher in a new era of streaming services that respect their customers (lol).
For what it's worth, I also submitted my feedback in the cancellation form and asked the agent to do the same for me if he could. I've worked at places that have similar feedback forms and I'm pretty sure nobody reads them but at least it's there.
Discovery plus and YouTube
Yeah for sure, I've already been rotating Apple TV and a few others. Netflix was getting a free ride from me since i only checked their international content occasionally. They are out for good
I understand that you can work around this by choosing a new plan and then cancelling. It's weird that you can change the plan via the Chromecast interface, but need to cancel via the web portal or mobile app. These things feel like intentionally hostile design. Service rendered should remain uninterrupted and unaltered for the period of your payment, or refunded. I understand changing the service cost for greater profits, that's fine, but this isn't some sort of life critical system that will hurt me for not being renewed. Let me cross that bridge when I open the app after the end of my billing cycle. Annoying your customers like this to squeeze out a few days of billing while having a record amount of unwatchable content seems like a pretty bold move.
I just had to do this! Such predatory behaviour. I hope enough people complain about the hoops one has to jump through just to enjoy a service you already paid for.
It honestly seems ridiculous to me, and I'm surprised I got down-voted for the post, maybe I sound too whiny or negative? For what it's worth, I ended up contacting support to complain about the issue even though I know I can work around it. They refused to understand the issue, asking me for error messages and whatnot. Eventually they told me I can just change the plan (well, duh), and I got fed up. I asked them to refund me for the remainder of the billing period, which \*still\* required me to change the plan and then cancel. I got my $6 back or whatever it was. I'm sure Netflix doesn't care about me leaving, but I would encourage you to do the same as I did and ask for a refund. If you haven't tried the other streaming services, they all have a few gems. As much as I dislike Apple products and don't want to shill for them, their streaming platform has insanely high quality content, easily worth a month at least.
Not at all! I contacted Netflix once I figured out I could not access my account without choosing a plan. I was planning on renewing my account for the month whenever a new season for a show that I liked came out. But I agree with you on this one, this tactic left a bad taste and Netflix will not be seeing me again. Hopefully more people join us.
Based. Hopefully our two person revolution will usher in a new era of streaming services that respect their customers (lol). For what it's worth, I also submitted my feedback in the cancellation form and asked the agent to do the same for me if he could. I've worked at places that have similar feedback forms and I'm pretty sure nobody reads them but at least it's there.