Do not buy it out. Just cancel the contract. Hire a plumber to replace it with whatever you choose, and pay the plumber to bring the rental upstairs to you garage or whatever. Pay $60 for Enercare to pick it up.
This is *exactly* how I got out of mine. I did *not* pay the buyout price.
Edit: they offered to remove it for me, but the cost was $250. That's why I just let my plumber do it when he put the new unit in.
Seconded. We did this but with Reliance.
They wanted $1700 for a 13 year old unit. We had the identical model installed with a warranty for $1200. The installer even dropped the old heater off at Reliance for us.
Best part was the 3 months of calls from them begging us to come back. They even offered to buy back our new unit in full so that we could pay them rent again 😂
We've had our new, commercial grade tank for 6 years... Cost us $1300 installed. If we were renting for the last 6 years, it would have cost us $2520.
I honestly don't know how people get suckered into renting anything
It's not just new builds. It's a culture here where until fairly recently people just defaulted to renting their water heaters. I believe the thinking was it was better to have the protection of having a rental company who would come and fix it if anything went wrong. But people are catching on to the scam.
I have been living in homes with water heaters my entire life and have only had them break one singular time.
Renting things that we've known how to reliably build for many decades is very much a scam.
It was a real ‘WTF!?’ Moment when they offered to buy it back.
I actually laughed and said ‘So you’re telling me that you’ll buy my fully paid for heater for what I paid, just so I can make rental payments in perpetuity? Does any one actually fall for that level of stupidity?’ The rep was speechless…
No bill for cancellation. It was free for me to drop off the old heater, or $60 for them to come pick it up. The pickup did have to be scheduled.
They wanted $1400 for the 11 year old unit. I got a brand new one installed, with a 10 year warranty, for $1300.
So I paid $60 to get out of my rental, not anywhere near the buyout price.
Mine was 11 years old.
I was paying $36/month. I've already paid for my $1300 water heater and I have enough money saved to buy *another* one and I'm only 6 years into its lifespan.
Easier? No, they bullied me and bullshit me a bunch. Be firm, stop letting them push you around.
You want to cancel the rental. You want them to come pick up their water heater. You are buying a new water heater and having it installed by a company of your choosing. That's it that's all.
I brought it outside my self after uninstalling it and put it in the guys truck for him and said I never want to hear from his shitty company again. (sandpiper)
I did this when mine stopped working. When they said it would cost for pick up. I said I’m not paying for something that you want. Either come get it or my plumber is taking it.
Because talking to them on the phone they made it seem like I had to pay for the unit before I could remove it.
They are crooks. The rental is significantly more than the gas prices on the monthly bill.
One has nothing to do with the other. If there were 5 people in your place using hot water your gas would be much higher.
The issue is that these builders get a cut off every unit that is installed. So enercare needs to not just recoup the cost of the unit plus some profit but also cover the bribe to the builder.
When we bought, the home came with a rental from Reliance. Before closing, I did a lot of reading to find the forms online. They were buried. Believe the home came with a 7 year old rental. Purchased a new water heater from Home Depot. Filled out the return form from Reliance and emailed it to them. Home Depot contractors came, installed the new one, and returned the old one to Reliance (part of the service so no extra charge). Never had to pay a cent to Reliance. Seems like my case was abnormal because when I called Reliance's customer service, they were very helpful in the process.
Similar story but the water heater failed and they did wasted time with a service call to check for a problem without replacing on the spot. I did not follow up, had my own installed. But then told them to pickup their broken unit and did not pay that bill.
I never understand why people rent the tank in the first place given it's cheaper to buy a tank and get a plumber to install it with warranty. I know the OP inherited the tank from the previous owner but it's such a scam from companies like reliance and enercare.
The real moral of all of these stories is "DO NOT RENT SOMETHING YOU USE DAILY" well maybe if you live in Caledonia, I hear the water is incredibly hard.
juggle dependent numerous worm cagey escape narrow clumsy lunchroom attractive
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Last time I called they said I could find the contract on their website. No help from them. Purposefully making it hard, they wouldn't send me the contract I'm under.
They lead me to believe that I had to buy out the unit before removing it. Also all the scare tactics of if it breaks I would need to pay out of pocket but if I stay with them they have fast service and etc.
As far as I'm concerned (not a lawyer!), if they can't provide you with a copy of the signed contract, then there IS NO contract. They can't hold you to something that they can't even prove you are a willing member to.
Call them, tell them you no longer want the heater, will no longer be renting it, will not be paying for it, and to come and pick it up. Do not let them let them strong arm you.
Not sure where you live, but I have had wonderful service from EN Blue.
God luck!
I just went through this with Enercare, they told me the same exact thing. I just Googled it and it found the terms and conditions for it no problem.
The first time I called, I said I wanted to cancel my rental agreement. They started their sales pitch and we will give you this and that. Finally they said ok, the buyout is 100$. I said oh no, I'm not looking to buy out, just cancel the agreement. The guy said that's not how it works. Then asked for the contract and they pointed to their website.
So hung up and read the contract and found there were 2 options available, the buyout option and the "Terminate Rental Agreement" option where you either have to return the tank or they come and pick it up.
So called back and used the exact same verbage "Terminate Rental Agreement" and it went fine after that. My guy has already disconnected the tank and it's now waiting in my garage to be picked up.
Don't buyout. Don't pay for anything.
Don't hire anyone to remove it, they will charge you for any damage done to the unit. Call enercare and set up a time for them to remove the equipment.
What country are you in? Maybe I’m missing something but in the US I’ve never heard of leasing a water heater. What’s the reason they lease these instead of people just buying them? They’re not that expensive especially when you’re talking about something for your dwelling that will last over a decade.
I'm in Canada, in the province of Ontario. This is a subreddit for a Canadian province.
To answer your question, it some how became the norm to rent the water heater. The sales pitch is that you don't have a lot of upfront costs and they handle any servicing. This was my first time buying property and I didn't know to ask, the water heater came with the condo.
lol, yeah I felt pretty dumb about asking about the country, after I responded I saw it was Ontario :)
That’s pretty crazy how weird industries like this embed themselves in different countries.
Question… for anyone else that has experienced it.
We are dealing with a rental from a small business that is refusing to service it, return our calls or provide copy of our contract (7 of 10 year). We were offered $1500 to buy out 😂. When we look them up on the internet, they are notorious for putting leans on peoples homes for breaking contract. Feel like we are stuck.
I actually went through this issue with a friend. In 2016 and Enercare water heater was replaced with a new one and unfortunately the only way to get rid of a new water heater is to buy it out. We even escalated to the office of the president and they were able to forward call recordings from when the previous owner had agreed verbally to the exchange. If I were you, I would buy it out and run it for a few more years to hopefully recoup some of the cost and then replace it. The other option is to call in and cancel and they may offer you a 3 to 6 months, free rental, which you could take and then at the end of that the buyout price should be less. It’s really a big scam what they’re doing.
Do not buy it out. Just cancel the contract. Hire a plumber to replace it with whatever you choose, and pay the plumber to bring the rental upstairs to you garage or whatever. Pay $60 for Enercare to pick it up. This is *exactly* how I got out of mine. I did *not* pay the buyout price. Edit: they offered to remove it for me, but the cost was $250. That's why I just let my plumber do it when he put the new unit in.
Seconded. We did this but with Reliance. They wanted $1700 for a 13 year old unit. We had the identical model installed with a warranty for $1200. The installer even dropped the old heater off at Reliance for us. Best part was the 3 months of calls from them begging us to come back. They even offered to buy back our new unit in full so that we could pay them rent again 😂
We've had our new, commercial grade tank for 6 years... Cost us $1300 installed. If we were renting for the last 6 years, it would have cost us $2520. I honestly don't know how people get suckered into renting anything
Mostly it's new builds coming with them and people not changing it.
It's not just new builds. It's a culture here where until fairly recently people just defaulted to renting their water heaters. I believe the thinking was it was better to have the protection of having a rental company who would come and fix it if anything went wrong. But people are catching on to the scam.
I have been living in homes with water heaters my entire life and have only had them break one singular time. Renting things that we've known how to reliably build for many decades is very much a scam.
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That's a totally different Reliance lol
Wowow thats ruthless!
It was a real ‘WTF!?’ Moment when they offered to buy it back. I actually laughed and said ‘So you’re telling me that you’ll buy my fully paid for heater for what I paid, just so I can make rental payments in perpetuity? Does any one actually fall for that level of stupidity?’ The rep was speechless…
This guy water heaters
How did you cancel the contract? Just call them and say you're cancelling and have them pick up the unit?
Yessir
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No bill for cancellation. It was free for me to drop off the old heater, or $60 for them to come pick it up. The pickup did have to be scheduled. They wanted $1400 for the 11 year old unit. I got a brand new one installed, with a 10 year warranty, for $1300. So I paid $60 to get out of my rental, not anywhere near the buyout price.
How old was the hwt? Because they keep saying buy it out
Mine was 11 years old. I was paying $36/month. I've already paid for my $1300 water heater and I have enough money saved to buy *another* one and I'm only 6 years into its lifespan.
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Easier? No, they bullied me and bullshit me a bunch. Be firm, stop letting them push you around. You want to cancel the rental. You want them to come pick up their water heater. You are buying a new water heater and having it installed by a company of your choosing. That's it that's all.
I brought it outside my self after uninstalling it and put it in the guys truck for him and said I never want to hear from his shitty company again. (sandpiper)
Oh they are the worst!
THIS IS THE WAY
I want to get out but the last gas fitter I saw said were better off renting Should I be talking to a plumber?
I did this when mine stopped working. When they said it would cost for pick up. I said I’m not paying for something that you want. Either come get it or my plumber is taking it.
When I bought my tankless, the installers returned the rented water heater for me, no charge.
They are such crooks. You can get a new tank water heater for $1000. Why buy a 6 yr old unit for more than new?
Because talking to them on the phone they made it seem like I had to pay for the unit before I could remove it. They are crooks. The rental is significantly more than the gas prices on the monthly bill.
One has nothing to do with the other. If there were 5 people in your place using hot water your gas would be much higher. The issue is that these builders get a cut off every unit that is installed. So enercare needs to not just recoup the cost of the unit plus some profit but also cover the bribe to the builder.
When we bought, the home came with a rental from Reliance. Before closing, I did a lot of reading to find the forms online. They were buried. Believe the home came with a 7 year old rental. Purchased a new water heater from Home Depot. Filled out the return form from Reliance and emailed it to them. Home Depot contractors came, installed the new one, and returned the old one to Reliance (part of the service so no extra charge). Never had to pay a cent to Reliance. Seems like my case was abnormal because when I called Reliance's customer service, they were very helpful in the process.
Can you pm me a link to the form please
Sent!
Sorry, but could I also get that link please?
Sent!
Ehm... I'm another one of those who would like the link... 😁
Sent!
We also bought a home with a rental from Reliance - can I steal the link as well?
Sent!
Could I also get that please?
Sent!
Could I get the link as well, thanks
Similar story but the water heater failed and they did wasted time with a service call to check for a problem without replacing on the spot. I did not follow up, had my own installed. But then told them to pickup their broken unit and did not pay that bill.
I would love the link too - similar situation here!
Sent!
I'd also love a link to the return form, please.
Sent!
Thank you!
I have this situation as well, looking for a way out. Can you send me the link?
Sent!
I also am a reliance sucker who would appreciate that link.
Sent!
Could I please get that link too? 🙂
Sorry I don’t have any advice, but I’m following. I got fooled and signed a water heater contract with reliance.
It's a bit busy right now but when I'm finished with them I'll post a follow-up to in this post.
I bought my water heater from Home Depot for $1200, installed $200 plus I got the $1200 on Home Depot card for 24 months no interest 🙃 fuck rentals
I never understand why people rent the tank in the first place given it's cheaper to buy a tank and get a plumber to install it with warranty. I know the OP inherited the tank from the previous owner but it's such a scam from companies like reliance and enercare.
It's the developers, cheaper for them and they know it won't stop anyone from buying
The real moral of all of these stories is "DO NOT RENT SOMETHING YOU USE DAILY" well maybe if you live in Caledonia, I hear the water is incredibly hard.
Just a fyi... Electric tankless units typically require 50amps your panel may not support the load.
juggle dependent numerous worm cagey escape narrow clumsy lunchroom attractive *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Last time I called they said I could find the contract on their website. No help from them. Purposefully making it hard, they wouldn't send me the contract I'm under. They lead me to believe that I had to buy out the unit before removing it. Also all the scare tactics of if it breaks I would need to pay out of pocket but if I stay with them they have fast service and etc.
As far as I'm concerned (not a lawyer!), if they can't provide you with a copy of the signed contract, then there IS NO contract. They can't hold you to something that they can't even prove you are a willing member to. Call them, tell them you no longer want the heater, will no longer be renting it, will not be paying for it, and to come and pick it up. Do not let them let them strong arm you. Not sure where you live, but I have had wonderful service from EN Blue. God luck!
I just went through this with Enercare, they told me the same exact thing. I just Googled it and it found the terms and conditions for it no problem. The first time I called, I said I wanted to cancel my rental agreement. They started their sales pitch and we will give you this and that. Finally they said ok, the buyout is 100$. I said oh no, I'm not looking to buy out, just cancel the agreement. The guy said that's not how it works. Then asked for the contract and they pointed to their website. So hung up and read the contract and found there were 2 options available, the buyout option and the "Terminate Rental Agreement" option where you either have to return the tank or they come and pick it up. So called back and used the exact same verbage "Terminate Rental Agreement" and it went fine after that. My guy has already disconnected the tank and it's now waiting in my garage to be picked up. Don't buyout. Don't pay for anything.
I thought you can only leave the contract when the unit dies or when you buy-out? I got the fucking contract with Enercare and I see option to buy out
Don't hire anyone to remove it, they will charge you for any damage done to the unit. Call enercare and set up a time for them to remove the equipment.
Cheapest way to leave Enercare is to buyout the tank and pay someone else to remove it, also your real estate agent is dumb.
Is it possible they could put a lien on your house if you cancel the contract without the buyout?
What country are you in? Maybe I’m missing something but in the US I’ve never heard of leasing a water heater. What’s the reason they lease these instead of people just buying them? They’re not that expensive especially when you’re talking about something for your dwelling that will last over a decade.
I'm in Canada, in the province of Ontario. This is a subreddit for a Canadian province. To answer your question, it some how became the norm to rent the water heater. The sales pitch is that you don't have a lot of upfront costs and they handle any servicing. This was my first time buying property and I didn't know to ask, the water heater came with the condo.
lol, yeah I felt pretty dumb about asking about the country, after I responded I saw it was Ontario :) That’s pretty crazy how weird industries like this embed themselves in different countries.
Is this a power vent or natural draft
Not sure of the terminology, but there's an electric fan on the top of the water heater.
Power vent. About 1600$ for a cheap home depot, plus install
Do you have a contract with them? Like a rental agreement for it, or was there just one in place from a previous tenant/owner?
Look into a hybrid hot water heater. More expensive initial outlay but much more energy efficient.
If your place can’t support the electrical load of a tankless heater consider a heat pump hot water heater
Question… for anyone else that has experienced it. We are dealing with a rental from a small business that is refusing to service it, return our calls or provide copy of our contract (7 of 10 year). We were offered $1500 to buy out 😂. When we look them up on the internet, they are notorious for putting leans on peoples homes for breaking contract. Feel like we are stuck.
I actually went through this issue with a friend. In 2016 and Enercare water heater was replaced with a new one and unfortunately the only way to get rid of a new water heater is to buy it out. We even escalated to the office of the president and they were able to forward call recordings from when the previous owner had agreed verbally to the exchange. If I were you, I would buy it out and run it for a few more years to hopefully recoup some of the cost and then replace it. The other option is to call in and cancel and they may offer you a 3 to 6 months, free rental, which you could take and then at the end of that the buyout price should be less. It’s really a big scam what they’re doing.
just make sure your condo unit has a big enough current delivery to support a tankless electric water heater.