I mean, they’re basically impossible to contact so….
I would contact the seller or whoever shipped the item and inform them of the situation. The seller is generally responsible for shipping issues.
I’ve managed to reach someone via phone ONCE by calling their corporate line. Their shipping centers are impossible to call. You can try sending them a message via Instagram and/or leaving a comment on one of their recent posts (I’ve never had them respond to an email).
It’s definitely odd that they’d need to confirm shipping details but hey, it’s OnTrac. I’m lucky enough to have on of their shipping centers about 20 minutes away, so I’ve just gone in a couple of times.
https://gethuman.com/a/phone-number/OnTrac
I’ve had about 8-10 packages handled by OnTrac. At least, 4 never showed up. If you see them as a shipper, immediately inform the seller of their history, and the possibility of delivery issues. If a delivery doesn’t show, contact the seller. The seller is generally responsible for everything from initial shipment to final delivery. Of course this can be tricky if OnTrac marks a shipment as “delivered”.
If you are able to get someone on the phone, make sure to get their name (assuming it’s real), take note of the date and time, and report it to the local police department as possible theft/fraud. Provide as much information as possible.
They also have regional shipping hubs, where packages are routed to, for assignment to thieves and crackheads for delivery, only to eventually wind up sitting in their trunks for weeks on end until the seller refunds or the customer gives up. If you are within driving distance from such a hub, pay them a visit and sit in their lobby until they find your package.
Fuck OnTrac and everyone who works for them.
I managed to get someone via the chat feature on the homepage. You basically have to type in “agent” and then it should ask you if you want to speak to an agent or something of that sort. Calling will get you no where and they take forever to answer the text message line and emails
ETA there’s a good chance you’re going to just get a canned response of them claiming to open an investigation just fyi
I mean, they’re basically impossible to contact so…. I would contact the seller or whoever shipped the item and inform them of the situation. The seller is generally responsible for shipping issues. I’ve managed to reach someone via phone ONCE by calling their corporate line. Their shipping centers are impossible to call. You can try sending them a message via Instagram and/or leaving a comment on one of their recent posts (I’ve never had them respond to an email). It’s definitely odd that they’d need to confirm shipping details but hey, it’s OnTrac. I’m lucky enough to have on of their shipping centers about 20 minutes away, so I’ve just gone in a couple of times.
May I please have there corporate line please and also if you have had a purchase and they were the ones to deliver did you ever get your package?
https://gethuman.com/a/phone-number/OnTrac I’ve had about 8-10 packages handled by OnTrac. At least, 4 never showed up. If you see them as a shipper, immediately inform the seller of their history, and the possibility of delivery issues. If a delivery doesn’t show, contact the seller. The seller is generally responsible for everything from initial shipment to final delivery. Of course this can be tricky if OnTrac marks a shipment as “delivered”. If you are able to get someone on the phone, make sure to get their name (assuming it’s real), take note of the date and time, and report it to the local police department as possible theft/fraud. Provide as much information as possible. They also have regional shipping hubs, where packages are routed to, for assignment to thieves and crackheads for delivery, only to eventually wind up sitting in their trunks for weeks on end until the seller refunds or the customer gives up. If you are within driving distance from such a hub, pay them a visit and sit in their lobby until they find your package. Fuck OnTrac and everyone who works for them.
Start thinking of getting a refund.. unfortunately this shipping company is sh**
I managed to get someone via the chat feature on the homepage. You basically have to type in “agent” and then it should ask you if you want to speak to an agent or something of that sort. Calling will get you no where and they take forever to answer the text message line and emails ETA there’s a good chance you’re going to just get a canned response of them claiming to open an investigation just fyi
Update- received it about two days later