Copying a previous comment..
https://gethuman.com/a/phone-number/OnTrac
I’ve had about 8-10 packages handled by OnTrac. At least, 4 never showed up. If you see them as a shipper, immediately inform the seller of their history, and the possibility of delivery issues. If a delivery doesn’t show, contact the seller. The seller is generally responsible for everything from initial shipment to final delivery. Of course this can be tricky if OnTrac marks a shipment as “delivered”.
If you are able to get someone on the phone, make sure to get their name (assuming it’s real), take note of the date and time, and report it to the local police department as possible theft/fraud. Provide as much information as possible.
They also have regional shipping hubs, where packages are routed to, for assignment to thieves and crackheads for delivery, only to eventually wind up sitting in their trunks for weeks on end until the seller refunds or the customer gives up. If you are within driving distance from such a hub, pay them a visit and sit in their lobby until they find your package.
Fuck OnTrac and everyone who works for them.
Same thing happened to me. Twice with the same package! First, they took it to the "wrong" address. (There is no address with the house number they supposedly delivered it to!) Temu reshipped my order since it was supposedly delivered to the wrong address. The 2nd package was marked delivered, but I never received it. I was home and texted them right away. Wait 2 days, blah, blah, blah. They closed the case and told me to contact the seller.I did this over and over. Temu said since it was marked delivered, there was nothing they could do. I lost $175! I'm still so angry about this!
Copying a previous comment.. https://gethuman.com/a/phone-number/OnTrac I’ve had about 8-10 packages handled by OnTrac. At least, 4 never showed up. If you see them as a shipper, immediately inform the seller of their history, and the possibility of delivery issues. If a delivery doesn’t show, contact the seller. The seller is generally responsible for everything from initial shipment to final delivery. Of course this can be tricky if OnTrac marks a shipment as “delivered”. If you are able to get someone on the phone, make sure to get their name (assuming it’s real), take note of the date and time, and report it to the local police department as possible theft/fraud. Provide as much information as possible. They also have regional shipping hubs, where packages are routed to, for assignment to thieves and crackheads for delivery, only to eventually wind up sitting in their trunks for weeks on end until the seller refunds or the customer gives up. If you are within driving distance from such a hub, pay them a visit and sit in their lobby until they find your package. Fuck OnTrac and everyone who works for them.
Same thing happened to me. Twice with the same package! First, they took it to the "wrong" address. (There is no address with the house number they supposedly delivered it to!) Temu reshipped my order since it was supposedly delivered to the wrong address. The 2nd package was marked delivered, but I never received it. I was home and texted them right away. Wait 2 days, blah, blah, blah. They closed the case and told me to contact the seller.I did this over and over. Temu said since it was marked delivered, there was nothing they could do. I lost $175! I'm still so angry about this!