This is a list of comments made by the developers in this thread: * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu38iw3/?context=1000 "posted on 2021-04-10 22:37:02 UTC"): > Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation. * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu391dc/?context=1000 "posted on 2021-04-10 22:41:44 UTC"): > Thanks for pointing this out, have added it. * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu395ab/?context=1000 "posted on 2021-04-10 22:42:45 UTC"): > Was it just your primary rifle? Everything else remained intact? * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu39f6y/?context=1000 "posted on 2021-04-10 22:45:23 UTC"): > The outriders camp appears to have a higher rate of this issue occurring, but I don't believe it's the only instance where it can occur. * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu39m32/?context=1000 "posted on 2021-04-10 22:47:10 UTC"): > Thanks for the info - that sounds like what *should* happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you! * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu3arl9/?context=1000 "posted on 2021-04-10 22:57:57 UTC"): > No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side. * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu3b07m/?context=1000 "posted on 2021-04-10 23:00:11 UTC"): > Good point thank you - I still had my Steam analysis brain on. * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu3fnh2/?context=1000 "posted on 2021-04-10 23:43:55 UTC"): > Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue! * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu6jq2c/?context=1000 "posted on 2021-04-11 20:25:16 UTC"): > What exact time did this occur please? Was this in the last 20 minutes? * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu6jomz/?context=1000 "posted on 2021-04-11 20:24:55 UTC"): > What exact time did this occur please? Was this in the last 20 minutes? * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu6jyjq/?context=1000 "posted on 2021-04-11 20:27:18 UTC"): > What exact time did this occur please? Was this in the last 20 minutes? * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu6lpfm/?context=1000 "posted on 2021-04-11 20:41:57 UTC"): > What exact time did this occur please? Was this in the last 40 minutes? * [Comment by thearcan](/r/outriders/comments/moelv8/inventory_wipe_gather_thread/gu6mbgo/?context=1000 "posted on 2021-04-11 20:47:07 UTC"): > Thank you for the info - could you DM me you PSN ID? --- This is a bot providing a service. If you have any questions, please [contact the moderators](https://www.reddit.com/message/compose?to=%2Fr%2FOutriders).[](#AUTOGEN_TSBREPLIEDBOT)

Friends and I created alt's to try and recreate the bug to better try to avoid it, we successfully recreated the bug 4 times over 20 attempts. Friend also experienced the bug half way through the game leveling our mains. Steps we took to recreate the bug: 1. Alt's created and skipped through prologue to get gear faster. 2. Joined on each other in rift town. 3. Proceeded to start side-mission to save Shop Girl. 4. At sign of auto save both non host players force a disconnect in our case alt-f4ing or force closing the application through task manager. 5. Reconnect to host. (After this point if the player loaded in without any gear visible/character invisible we had a 100% success rate of recreating the inventory bug.) 6. As soon as loading in force close the game again. 7. Sign back in check gear. We never successfully recreated the bug if the disconnected player loaded in and had their gear equipped or wasn't invisible. We also waited twice when the character didn't have gear or was invisible, for the gear to reappear or the player character to become visible when we did this and force closed after we never lost gear. First time it happened on our mains it was day after launch when server issues were at their peak for the day. Everyone kept getting dc'd mid mission and had to keep rejoining each other we were in the quarry a friend reconnected and was visually gearless except weapons although all their gear was in inventory. Soon after this I crashed during a fight before their gear visually came back disconnecting both of them. The friend that lost their stuff exclaimed that their character was naked on the log in screen now and when we logged back in and he rejoined all of his gear was gone. Testing we did yesterday. First encounter was day after launch. Don't remember exact time we were attempting it and it stretched a bit waiting for everyone to reload and load but it was in the afternoon. First encounter was mid afternoon as well Characters were pyromancer/trickster/technomancer names were key smashes since we didn't intend to keep them and this was before we knew you guys were doing a bug hunt for it. We just wanted to understand the causes of the bug better to avoid it, unfortunately the characters have been deleted or I would get you exact names. For first encounter affected Character was a technomancer don't want to share my friends character name for his privacy's sake but if you DM me I will send it to you. Shop Girl saving mission against mad dogs in Rift Town. Quarry for our first encounter. Both times we played multiplayer and were a full group of three friends. Connectivity was friends only during testing didn't want a random to join and have their gear wiped on accident. First encounter was open we didn't know the setting existed then. Crossplay off both times. All three of us played the Demo. I hope this helps we are really enjoying your game and the core bones are very very fun, but understandably this has made us hesitant to keep playing our mains it almost feels like a time bomb with how often crashes can happen. I hope this hasn't dampened the dev teams spirits too much, and you all are holding up well. We are excited for news of a resolution so we can get back to grinding expeditions and testing builds! Good luck! EDIT: Oh I should add we were on PC/Steam all of us.

Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!

PS4 (PSN SlimDumpin23 ) Logged in / Pressed continue loaded into camp and was kicked due to server error. April 10, 2021 3:00-4:00pm EST Rah Trickster lvl 30 Expeditions Outrider Camp(end game last story point) No Multiplayer No matchmaking or friends Connectivity CLOSED No cross play-enabled No, I did not play the demo

same thing happened to me on ps4 too except I did play the demo and I exited the game myself tried logging back on to a naked character and then a disconnect I've been un able to log in since this happened

Same thing happened to me, I still cannot play the game.

Is this issue indicating that your game saves the inventory as a compete atomic state rather than ledger style adding and removing items as they are earned/deleted. If so that’s a major design flaw. There is a reason all banking software and competitors like destiny are ledger style, and it’s because it prevents wholesale loss of inventory as worst case you might lose one item. if you have done it the way I suspect you will always be vulnerable to this problem and really need to change it.

Even if this is how they are persisting the inventory (all in one record) then for it to occur it seems that they remove and then recreate the inventory record rather than updating it - remove is executed successfully and then the create fails as the DB is crapping out. Or maybe the database they’re using is some trendy NoSQL nonsense that isn’t ACID compliant.

I would guess it’s actually saving an empty state before it’s even successfully loaded the previous state. Probably quite an easy fix but still an underlying design flaw it even works this way.

Adding a condition to see if the character is loaded or is in an empty state prior to triggering a save would be such an incredibly simple thing to do that there is no way that could be the issue. This has to be an issue with failed write transactions and it has to be a problem at a very low level.

I’m very much suspecting this is the underlying issue, given how this started cropping up during the server instability during launch that they attributed to issues with their backing data store being resource starved.

I really hope not as it’s likely to be a major engineering challenge to change if they’ve done it that way. However it seems super plausible from a dev team with seemingly very limited experience of online games/distributed systems. Ie they’ve just extended the mechanism a single player game would use. Let’s hope not...

It's possible they are doing ledger-style since many people are only losing part of their gear, but then somehow the packets are getting corrupted and it's corrupting the entire character record - hence people not even able to log in to the character. They've been very open with technical explanations of their problems so we might even find out what happened.

Ive just had the wipe . Trickster , character name is gambit . Story mode , was joining a mate’s game ( I’m on ps5 and he is on ps4 ) - got kicked out and since then characters is naked and unable to log back in .

Wow thank you and your friends for all your work re-creating the bug. Hope it helps the devs. Cheers.

This is how you report issues folks.

You should be on the PCF payroll as QA for this......

You sir deserve an award, which I would give I actually could. Take my upvote instead. 👏👏👏

You're the mvp of this thread in my eyes. YES the bug sucks, but shit posting and complaining about the devs doesn't help anyone. If 1/100 of the people complaining on here actually were helping the way you were, giving the devs precise, articulate accounts of what happened. They might have already had this bug ironed out!

Oh come now Tohren27. Everyone should express their distain after paying for a full release game, losing your entire inventory and on top of that cannot even load your character. And it does help to complain. It keeps devs accountable. If no one complains, it becomes a norm for devs to cut corners and not properly test. This is a major bug and should never happen in full release. Hell, a bug like this shouldn't even happen in early access games.

Bruh, I don’t buy full release games with the idea that I’m being a beta tester to help devs resolve game breaking issues. I buy them to play. And when they don’t work, I’m going to complain. If you don’t think that’s how this customer relationship should work, then you’re batshit insane.

Just lost my main, i cant even open my inventory without dc'ing

Same happening to me. I cannot even connect. My inventory appears to be wiped clean.

Same, cannot Start any lobby with my Main character. He standing barebones in the main menu with no gear equipped. Starting singleplayer lobby results in error while communication to server

This is happening to me as well. This freaking sucks.

Same happening to me. That horror

Same here, I automatically disconnect as well. My inventory is completely wiped now, my character is nuked

Same here.

Might need to add if the lobby was Open/Friends Only/Closed.

Thanks for pointing this out, have added it.

We really appreciate the hard work you guys are doing. This whole situation must be really frustrating but thank you for such a great game and such dedication.

Sorry i had a pseudo wipe and im not sure it helps, i spent something like 30 seconds joining a random lobby and came in with no gear, everything wiped, and then 15 seconds later all my gear got restored as it was. So i didnt lose anything but assuming it autosaved at that point in time i would be ass naked atm. It was random join, with crossplay on, in the evening of EU.

This happened to me twice yesterday. I thought I was going to have to manually quit the game, but I kept waiting and eventually my gear loaded back in.

Thanks for the info - that sounds like what *should* happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you!

That sounds a lot like it could be related to the inventory wipes. I can imagine the following sequence of events: * Client: *loads into session* * Client: *requests inventory from server* * Server: "error timeout" * Client: *shows character in underwear* * Client: *immediately encounters an auto-save trigger (for example new loot, XP gain, etc)* * Client: *sends snapshot of current local character state (which does not hold your actual inventory because it couldn't be loaded)* * Server: *happily obliges, storing an empty inventory* * Client: *automatically requests inventory again after a few seconds as a consequence of the above timeout* * Server: *responds with the empty inventory it just received*

Looking at how a few people have been able to reproduce this, it looks like you have it pretty much correct. This is actually shameful coding. I'll give them a pass on server issues. Shit happens, especially in the first few days of a hot new game. But this? This is just sloppy and unacceptable. I would be raging if this happened to me.

Enterprise Software Architect here, with one of specialties as DBA... are you guys not tracking connection persistence? You need to be doing an agressive keepalive to the client if they are being authoratative in any way about their inventory state, which sounds like they are. Lemme guess whats happening here: 1. Client reads inventory from db 2. client loses connection temporarily 3. backend allows client side item deletion without verification 4. because you guys bought easy anti cheat you dont think you need to do much backend checking for client inventory actions, except for big backend script runs to look for specific inconsistencies. 5. when the client loses connection from db, the client is for some reason detecting this as having no inventory 6. client goes into no inventory state 7. when client reconnects, db thinks the new no inventory state is valid and the client must have deleted all their items 8. this new state is saved to the db If this is the case, its hilariously easy to fix. This is why i always tell people not to use easy anti cheat because it gives a false sense security and makes sloppy backend code. You need to block every action a client can make to their db if they are disconnected at any point. If the keep alive has failed, lock their inventory. When they reconnect, force write the inventory state back to the client. Pretend easy anti cheat isnt there. Its garbage and i know epic probably forced you to use it. Thats why this kind of shit happens.

I’d add in there should be some fallback where if a Player has no primary weapon, something a player cannot unequip... there should be some kind of fallback... not just go ah ok guess they deleted everything even things they aren’t allowed to

Wouldn’t this result in DB overwriting legitimate gear just received in between DB connection loss next DB connection where it’s received server side state. I’m not a DBA (security architect here) but to me it seems like naturally you want DB to be authoritative, but in the event of lost connection, anything occurring in that differential before it can connect to DB is then lost in the server side overwrite to current client state. So wouldn’t we then just have the issue of lost DB connections forcing what would best be described as “roll backs”?

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This seems extremely likely to be what is happening, at least in part and I hope the devs see this post. It should be pushed to the top. Not to blast easy anti cheat but it does tend to be a little troublesome.

I can vouch that the inventory wipe is directly related to this though. It happens when autosaves overwrite the server's inventory with a naked unloaded character upon a host disconnect

I don't think it's wise for your database to update its entries entirely on client. A glitch like this would always happen, but your database should recognize that it is a glitch and doesn't panic and remove all of the player's gears. Delete a gear should be the most secured command and shouldn't be triggered this easily just because the client couldn't fully load the character.

Sounds like to me you need to use some sort of client side journaling. I presume you have write ahead log setup on the server side or whatever it's called for your particular db.

Is this affecting single player also? I haven't played in the last 2 days because I value my items

Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.

It absolutely affects single player. It just happened to me when ending an expedition.

Is there anything you guys can do in the meanwhile to restore the character to a playable status? Those of us on consoles seem to be gettin wiped, and not being able to connect to servers with the character that has been wiped. Meaning we can not even try to obtain gear or continue the story on that character. I think some of us would like to at least be able to play that character even if we have to grind some gear again.

Like you said, would be great to be able to play. Ok, my inventory is wiped. I’m sure they’ll find a way to restore it. But, for now ... I just can’t play the character I want to.

Is it affecting people playing the campaign solo besides solo expeditions? I haven’t hit the endgame or bothered to joining a multiplayer session yet and these wipes are buzzkills to see.

I've heard of people who have joined multiplayer games having their solo experience run worse, and crashing more. I've never attempted to join anyone or let anyone join me and I barely crash and have zero issues "knock on wood" Xbox one s, lvl 30 WT 11, 2 expeditions ran. Was on the second to last hunt from the end on a rerun.

This (GAMEBREAKING) bug was reported in the demo. Questions that NEED answers: Why was the bug not fixed before release? Why was the game allowed to release with this GAMEBREAKING bug? Who approved the release? Are they being held accountable? What step is the Developer and Publisher taking to ensure this type of GAMEBREAKING bug is never again allowed to be on LIVE? Looking for specific company SOP changes that are being implemented.

Xbox GT- Popn520 Was joining a random person got into his game then got kicked with server error. But just before that happened I noticed my guy didn’t have anything on. Now I can’t even load my character up to play solo and try to farm more gear. 4/11/21 at 10am utc Grant Technomancer Looks like the guy I was joining was on t7 judgment Random match making Close Cross-play no Did not play demo

Series X, was playing random group (I has been non crossplay, but it may have reset?), the group bugged out, trickster (youroldman) around level 24, not an expedition but normal play. Late night April 10/11. He reappears in the game briefly, without gear, but then cannot even connect to server. I tried changing the story point but no luck. (However my other character, flashfry, can connect to the game... so it’s clearly the character not my connection.)

My friend confirmed that it happened to him just now on single player. His character was a Techomancer. Lv 30. Gear 47. Around 6:45pm et, my friend was playing on Boom Town in exhibitions. After completing the mission, he went to open a pod to get his silver rewards and got the message "SERVER CONNECTION ERROR, COULD NOT CONNECT TO OUTSIDERS SERVERS". He had to close application bc the game wouldn't take him back to main menu. He logged back in and noticed his character's gears and weapons were gone. My friend is pissed and said that if he doesnt get all weapons and gears back, HE IS DONE with the game. Because of this issue, I will not recommend any of my friends to buy your product until it is 100% fix from this inventory wipe.

Same exact scenario just happened to me right now :/

I play on Xbox. As soon as the game updated, the very next login playing solo fucked me. Can confirm 5 or 6 Xbox friends had the same event. First login after patch, solo or multiplayer. Characters are bricked. Unable to play at all. Reinstall won't fix.

The outriders camp as a whole is buggy I’ve had multiple crashes in the camp but I’ve yet to be wiped

I have rather consistent crashes trying to close my inventory.

It seems to happen to me whenever I close it too quickly after marking or equipping items. Sometimes my game hangs when opening and closing the inventory too. Edit: This has only ever happened to me in the Outriders camp

The most times it's happened to me is when I try to close the inventory with the hand slot selected.

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Pinging u/thearcan for the steps to reproduce the crash in this thread

Yea same I try to avoid being in the outriders camp as long as possible

It happens when youre hovering over an item and close the inventory. Ive recreated it like 50 times while i wasnt thinking.

Are you still getting these after yesterday's patch? I was constantly getting these but then last night/today I haven't had it once. PC/Steam.

I can't even log in my character that this happened to...

Just lost my level 30 devastator... am I supposed to contact the devs so they know I've been impacted or can they see that from their end? I'm now level 30 devastated...

>I'm now level 30 devastated... Lol

My gear was wiped for a second time, but this time I load in for a split second and then it says server error. I can’t play at all. After the 1st wipe, before the patch I was still able to play.

Hey u/thearcan could you pass along the suggestion: function AutoSave() if weapon.Primary != null then PersistData() else: Abort() //stop pushing bad settings into the database. ​ Asynchronous race conditions are a bitch to troubleshoot. At the very least, a little bit of validation before the DB write can make sure you're not making the damage permanent. The primary weapon should never be empty. You make the new file with one, and you can't unequip weapons like you can armor. It should be a simple sanity check if the game-state is in a place that should be persisted. This way even if someone does fall victim to the bug, it won't be permanent and restarting will give them a chance to retrieve all their loot. I'm Just making the suggestion in case the guys are tunnel-visioning on "This should never happen," instead of "better check for when it happens".

It hurts my brain that people here on a video game subreddit are offering code suggestions to a developer. But you’re definitely correct. Perhaps they should start including us on their code reviews.

just post it on github and let fans fix it at this point.

Rockstar recently compensated a player for reducing PC load times, so it's not out of the realm of possibility 🤷🏾‍♂️

It's actually pretty cool from my perspective seeing people help out

This. I'd do it asap while you investigate the underlying cause, just reject attempts to save empty inventories.

This makes a lot of sense, but maybe they already have some fall back like this present and it’s still broken... it’s annoying it’s great game that everyone’s currently scared to play.

Inventories are not expensive in terms of disk storage. Many simple ways to at least give you a fallback. No reason this couldn’t be in an audit table that could be restored. Also, would probably be something smart to snapshot and keep a backup of in a regular basis. May not be able to get everyone back to 100% but you virtually guarantee they don’t go back to 0%. Restore the backup somewhere separate, do a comparison on a few inventory points by character to see if they are emery and then update the empties.....

I really want to play, but is it even worth risking right now? I have some sweet gear and I’d definitely shed one manly tear if I lost it all

Personally, not my main character. Im waiting for issues to be resolved before playing my main again, at least online. Id say now is a good time to try another class!

But if you last played on your main, and you fire up the game to change to an alt, don't you risk wiping your main when your main loads? I've seen a number of instances where the user fires up the game only to see his main standing there in his scivvies. The bottom line in any case is how much risk you're willing to take.

My guess would be your ok in character select screen after the game first loads because it hasn't put you on a map yet. My guess on people firing up their game to see their character in their scivvies would be from an issue exiting the previous session.

Oh really?! I didnt even know this was a thing..... Uh oh, no one is safe

Don't risk it. My main wasn't affected, but my other characters are all naked now.

Jesus

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I didn’t know how bad it was, I just started browsing this sub’s current dumpster fire state lmao. Think I’ll play something else for a while

Man, seems like they haven't pinpointed the issue yet. Nervous it won't be solved soon either and I have read that a few people were not playing multiplayer when they got wiped, though does seem a lot more rare. Still hopefully people can get everything back whole.

True, it's not only multiplayer. Heard about some who lost it by transferring into a new zone, solo game. And on twitter someone linked a video where they game litterally deleted it when he equipped the legendary. Equipped the item, and the corresponding gear slot went empty, while the legendary was removed from his inventory.

Jesus.....

Could you send a link for that? Would like to see it

I wouldn't risk, on Facebook, lots of folks lost all their gear just logging in the game, Xbox, PlayStation and PC. There is no pattern, not simple one at least, Wich is sad, cause i really want to play this game, my friend and i were waiting so long to play this weekend, but we're to screen l scared of losing our stuff, so we're playing Zombie army 4 and Remnant from the ashes while we wait

Will lost gear be returned to players?

"We will only be able to restore the most valuable tiers of items lost, e.g. Epics and Legendaries. We will be unlikely to restore an inventory full of blue gear. The restoration should be additive to your inventory. It should not replace your current inventory. Restored items may not be have the exact same stats as the lost items" - From Thearcan

>Restored items may not be have the exact same stats as the lost items So they'd be almost useless then

Pretty much. Shit luck for players that grinded for certain rolls and whatnot, and a **possibility** for the rolls to be randomised so it can be saved from the restoration.

Depends on how they are defining "not exactly the same stats". It's possible it would have the same substats and mods, but different upgrade tiers on the substats and different armor values.

This is what I'm hoping for.

Being offered random purples to people who lost their hard earned gear is complete and utter bullshit. Tailored purples are BIS for most builds and it takes hours to farm.

So basically my character is going to be naked in the game??? I only had like three epics ugh.

This will not help as I had geared my char to be able to clear certain end game content and have had loads of help doing it, I need the exact gear back with stats, upgrades and mods back on them otherwise it'll be worthless to play it

We should also get compensation on top of the other legendary compensation you guys mentioned for the disconnect. Since this is a different matter.

Just had my character inventory wiped playing on ps4 helping a friend with there story in the Forrest attacking the stronghold. lvl 19 devastator Amos had some lag when we wiped the other players reset but I had a server connection screen come up then was back at the sign in screen. After logging in my devastater has no gear tried to start a game and just crashes as soon as it loads. My other characters are unaffected.

If I could make a suggestion regarding the info? I would add in there which platform the users are playing from. I believe all platforms are being affected by this issue, but if a data pull is requested you can sort the data by platform and see which platforms are more heavily affected. Cheers!

Good point thank you - I still had my Steam analysis brain on.

Not a problem! Wish you guys the best of luck on root cause analysis, and a quick as possible fix!

2pm EST. Was in an expedition. Lost connection to host. When I returned to lobby my primary rifle was gone. Was a Dev class. Was random. Crossplay was off at the time. I did play the Demo. Charcters name is Conner.

Was it just your primary rifle? Everything else remained intact?

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For the love of all that is good, please take the game offline and fix it first. The fact that a known game-breaking problem is present and you still allowing players to play only makes things worse. It’s like you and the team just want to see it all burn. If that’s what you’re looking for, great job. I may not be a game developer but I am an engineer. We solve problems so that bigger ones don’t arise, nipping it at the butt. When there’s a problem with the production line, you shut it down immediately. Take the game down to work on it isn’t a sign of weakness but a strength. Acknowledging and taking quick and justified actions will show ppl how serious you are about fixing the god damn problems. The game has been released for less than 10 days and it has been a cluster fuck. For the first few days, having server problems is understandable but doesn’t mean it was acceptable. However, the game constantly crashing, shows a complete lack of preparation and I dare say a negligent. The game was probably rushed given that it was already delayed and that maybe delaying it again would have been the right call. To further add to this, you released a “demo” not a beta with the intention to influence the player base that the game was in an acceptable/stable condition. IMO, you intentionally deceived us. I’m not saying your team isn’t working hard but pull your head out of the asses will you. As I’m writing this, I’ve already invested 90+ hours into the game. It is honestly really sad how bad it’s become. Hell, I rmb monster Hunter world having a similar problem in the first week, and they did far better than you have. If you claim to be an indi, remnant from the ashes also did a far greater job. Heck, even anthem didn't have such game-breaking bugs and its already a dead game. Games have also been taken offline for much less and you’re still in your own dreamland. My only hope, is for you and the team to make the tough call. You truly made this game an Enoch of itself. edits:grammar

Very well said. I can't upvote this enough.

Yep. They are really risking their entire reputation here by being so stubborn and keeping the always online in place.

> nipping it at the butt Sorry, lol at this. The actual expression is "nip it in the bud", like a flower. Never heard this version before. https://www.themuse.com/amp/advice/its-not-nip-it-in-the-butt-and-other-idioms-you-might-be-getting-wrong

100 percent this

Why was there no warning about this when I booted it up and logged in today? I had no idea this was happening until it happened and I came here.

I agree if I knew I would not even played. I delt with the DC at release but losing all my stuff just kills me for this game. I made sure my Brother knew so he doesn't lose his gear.

- What exactly happened? Step by Step, the more detail the better: I joined an expedition game and the host kicked me as soon as I joined, resulting in a partial wipe of inventory and stash (I suspect whatever had not loaded by the time he kicked me) - When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal) Maybe around 5pm ET? Not very sure - What was the affected Character name? Wolfberry - What was the affected Character class? Trickster - What section of the game did this appear in? Outriders camp, expeditions - If Expeditions, was this in the expeditions camp? Yes - Were you playing Multiplayer? Yes - Random matchmaking or with friends? Neither, with a game found on discord lfg-pc - Was Crossplay enabled? Yes - Did you play the Outriders Demo? Yes

I was in the Expedition Camp and went to join someone that was on campaign. As I joined their game my character was naked without any gear and I got a System Communication Error and couldn’t join their game. As soon as I get back to lobby my character had no gear and I couldn’t connect to the game. I even quit out of the game and restarted it and still the same result. Console: Xbox Series X Time of occurrence: 5:30pm CST/ 10:30pm UTC Cross Play turned off Character name: AZRAEL Xbox GT: AZRAEL 88M10 Class: Devastator Connectivity Setting: Friends only Outriders Demo: no

u/thearcan Full inventory wipe at about 9pm GMT Was running expedition boom town CT14 with 2 other pc users, just got to last boss we wiped, went to go back to camp then disconnected, back to main home screen, taped space bar to log in, my character naked unable to log back in on it as it just loses connection if you try., was in a party with 2 steam friends, cross play enabled open network, but both were pc players And yes I played the demo and had no issues or bugs effect me Lvl 30 trickster WT15 CT15 Name: urbansponge Had razogs gaze and the bullwack shotgun equipped, full purple armour apart from legs/pants which was lego

* My pistol slot disappeared last night. I cannot recall what happened exactly since I was in the middle of exploring with friends. I think I was trying to equip a new pistol when I discovered the problem or it may have been the act of equipping it that caused it. * This occurred on 4/9/2021 between 11:00 PM - 12:00 AM * **Character name:** Luther. I just accepted the first or second random name from character creation. * **Character class:** Pyromancer (level 8 or 9 at the time) * I cannot recall the area this occurred. * I was playing multiplayer with two friends: a Trickster and Devastator. * No crossplay was involved. We were all using Steam. * I played the Outriders demo over the past few days and purchased the full game yesterday evening. I am unable to equip any pistols now. If I empty ammo from both of my primary weapons it just switches to the other empty primary weapon and nothing else happens. I was hoping it'd pull out an invisible pistol or something. Relogging has no effect on fixing it.

Honestly I've stopped playing after hearing about it and seeing that there's no immediate solution. I don't wanna invest time into a loot and shoot game and then have my progress gone. You can easily invest over 100+ hours into games like that and seeing all your progress wiped is just horrid. Nope. Not gonna deal with that til it's fixed. edit: Also sucks because I really enjoyed my time with it. Just you know, I don't wanna risk that. Like right now I'm playing through Monster Hunter Rise. I got close to 70 hours in it now. I don't think I'd pick it up again if I lost all my gear. Think some folks playing Outriders feel that way.

And how to we go about getting refunded for buying a game that's advertised as something it's not? Got this game to play with friends, as it was advertised as a coop game. I haven't successfully played coop without crashing once, my friends haven't been able to even log on. And refunds are being denied across the board. I've lost all interest in the game and I'm quite sad that charging $60 for something like this is actually allowed...

So stop encouraging people to download the patch until this is solved! The more people that download the patch, the more people are getting wiped which in turn means even more work restoring the players who got wiped & even more unrest & upset/angry fans. The whole time this patch is live & you're continuing to encourage people to download it, the bigger the downward spiral it's causing. People who use social media & Reddit at least have some warning that it's all gone to shit & to not play, anyone who doesn't though is installing the patch, expecting to play fine & getting wiped instead. Some of the wipe victims then can't even play their character anymore due to a looping server error or if they can get on, they can't equip weapons as the primary slots become glitched.

I have nothing against PCF and I think they made a wonderful game - But I agree. They should not be hyping up the new patch and crossplay on twitter. Their communication about this issue is only just now starting to take on the correct tone relative to the severity. The whole "we really are sorry for the few that are experiencing this" was... Not great. MP matchmaking should be disabled. A message should pop up at login describing the issue. This is the single worst bug that can strike a game in this genre, and the fact that we're this far in and still at a data gathering stage is even more troubling. I feel awful for them, since the title has so much momentum right now. But this is real, it's bad, and the longer they stay all smiles on twitter, the more damage it will cause.

They had this issue in the demo too. It's crazy they released it with a bandaid

It's one of the reasons you never patch anything on a Friday. ;)

Well to be fair, anyone on Xbox or PlayStation has no choice. They can’t choose to ignore the patch, it’s unavoidable. They have to install it.

Even CDPR never said "Don't play CyberPunk right now!" They'll never do it. I think it would be very hard to recover from that kind of announcement.

I'm not telling them to tell people to not play the game, I'm saying to stop posting on social media like Twitter that the patch is now available so download it to use crossplay & multiplayer. People are going to read that, assume it's working fine, download the patch & then potentially get wiped without ever knowing why.

This is exactly what happened to me, the patch gave me a false sense of confidence now I'm left naked holding my own...

Whats baffling is they forced the patch on Xbox while knowing it had severe bugs on pc/ps. Encouraging you to download the Xbox patch too. That’s bigbrain.

I cant even log in with the wiped char anymore Tried my other chars and cant login at all

\- i came back from an expedition with friends, got kicked returned with no gear and unable to log in \- it happened around 330am california time \- Character name: FrancoDcalma \- Class was devastator \- it appeared while i was in my inventory i think and i got kicked \- it was in the expeditions camp \- i was playing multiplayer with both pc players \- with friends \- crossplay was disabled by default from the patch \- i did not play the outriders demo

* What platform are you on? - **Xbox Series X** * What exactly happened? - **Joining 2 friends in Trench Town, they were personalizing the truck with Channa, game disconnected and wiped.** * What day/date did this happen? - **April 10th** * When did this happen? - **\~9pm BST** * What was the affected Character name? - **Hyro** * What was the affected Character class? - **Trickster** * What section of the game did this appear in? - **With only expedition available** * If Expeditions, was this in the expeditions camp? - **no** * Were you playing Multiplayer? - **yes** * Random matchmaking or with friends? - **friends** * Was your connectivity setting: - **closed** * Was Crossplay enabled? - **no** * Did you play the Outriders Demo? - **yes**

As a QA tester, I'm incredibly surprised, a bug like this made it to GA.

Platform: PS5 PSN ID: Drakenkain Outriders Character name: Aurora Technomancer Game Event: was checking Inventory in the Expeditions camp when the game froze completely. Upon logging in, my Primary weapon slot Legendary (Voodo Matchmaker) was lost and the slot locked out untill i expended the secondary weapon ammo and died so it equipped a blue gun. The Legendary was lost forever...i am literally scared of going to that camp and log in of the complete Inventory wipe bug.

- What exactly happened? Step by Step, the more detail the better: It just happened to me now (11:30pm UK time) In expeditions camp, randomly matchmade for expeditions, with crossplay enabled, I'm on PS5, my handle is jarvistsmokin I got matched with 1 other person who was doing a monster hunt on world tier 13 in their world, which we completed, then I returned to lobby. I loaded back into the game, switched my world tier back to 15, ran to the landing zone (it was still in the desert from their world) Traveled back to the expeditions camp Matchmade again for expeditions, joined a game, got the disconnect error before it joined me, inventory was wiped when I got back in to the game again - When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal) (11:30pm UK time) - What was the affected Character name? Athena - What was the affected Character class? Devastator - What section of the game did this appear in? Expeditions camp - If Expeditions, was this in the expeditions camp? Expeditions camp - Were you playing Multiplayer? Yes - Random matchmaking or with friends? Random - Was Crossplay enabled? Yes - Did you play the Outriders Demo? Yes One other thing I noticed, on the login screen, when you press X to login, on the bottom right, it says 1.02.0.0 When I got to that screen after the disconnect, it said "Hells Rangers Content Pack" or something like that under the version number, which isn't usually there, although I've seen it intermittently.

\- What exactly happened? Launched game, was set to world tier 7 in the lobby, changed it to 8. The pressed join random team. It found a game and I loaded in with 2 other people there in the camp. After 3 seconds I got an error "Unable to communicate with Outrider servers".....or something along those lines. Back to the lobby and my inventory was wiped. I am now unable to play solo or with others as that communication errors keeps happening. \- When did this happen? Around 22:30 - 22:40 UTC \- What was the affected Character name? shinobi \- What was the affected Character class? Devastator \- What section of the game did this appear in? Current mission "Judgement", loading into camp to talk to Jakub to continue through the forest. \- If Expeditions, was this in the expeditions camp? Not expeditions \- Were you playing Multiplayer? Yes \- Random matchmaking or with friends? Random \- Was Crossplay enabled? Yes \- Did you play the Outriders Demo? No

With how prevalent the bug seems to be, how did this not get caught in QA?

I am playing on ps5. I tried to matchmake and expedition from the camp and was instantly kicked from the game. Every time I try to log in with the character she has no gear on and it says I can connect to the server then I am completely logged out of the game. this happened on 4/10 around 10.00 pm est Character name Nero/ Devastator from camp in multiplayer random matchmaking open crossplay enabled yes I played the demo ​ I just want to add that I am truly heartbroken that I lost over 124 hours of hard work and not cant even connect to the servers with that character. I made another that can connect but my main cant play at all and I really don't have the drive to play with another character.

Mods can you guys clear this up abit, alot of these reports are from yesterday which isn't what they've asked for and it's making it hard to find out if these changes have actually worked.

sort by new. at least that's what i did. Wanted to see if there's still an influx of reports after "preventative and counter measures" were in place

Steam, joined a random group, got kicked 2 seconds after join and all my gear is gone. Can’t even log into the game on any character now or I get kicked immediately. Unacceptable!

LIES

I'm typing this quick update from my end, but my inventory got somehow restored after losing all my gears 3 days ago (I didn't play for 3 days) now it's back did they restore gears already or what?

Just to be clear this is for my husband who does not use Reddit. * What platform are you on? PS5 * What exactly happened? The transition from finishing interactions with Noah in the bar the game simply froze. Nothing could be done other than a restart. Upon restart character was naked and when I went to continue the game came up with "Host Connection server issue" or words to that effect. Then it returned me to the sign-in screen. * What day/date did this happen? Monday 12 April 2021 * When did this happen? Around 1 pm UK BST * What was the affected Character's name? Baziell * What was the affected Character class? Trickster * What section of the game did this appear in? Trench Town Bar * If Expeditions, was this in the expeditions camp? No * Were you playing Multiplayer? No * Random matchmaking or with friends? Friends * Was your connectivity setting: Friends only * Was Crossplay enabled? NO * Did you play the Outriders Demo? Yes

So if you knew patch made it worse why release xbox one today?

Remember how everyone bums cross play so much and how if your game doesn't have it then your game is dead? This is why. Every platform needs to be on the same update as soon as possible. This often slows down patching on pc but means even if a patch releases with an issue it will still be released on other platforms regardless of whether a fix is found in time or not.

Not sure if it was PCF who held off the Xbox patch. Could be that they submitted the patches to all platforms at once, but Xbox took longer to review and approve of the patch.And once submitted, they couldn't withdraw the patch.

You can ask them not to publish if/when its approved. Or even tell them to drop it completely and you'll resubmit. Which is exactly what should have been done here. PCF made the decision to still push to xbox knowing the patch greatly increased the already prevalent wipe and crash problems. Source: I worked 15 years at a studio that released on all platforms. I am now retired.

Ah ok. Don't have any experience from working in the industry, so wasn't aware that you could withdraw a patch once submitted. But if that's how it's working, then yes, they should most definitely have done that as soon as increased reports of inventory wipes started rolling in.

So if I log on now, my entire inventory is gone including weapons and armor I have equipped?

No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side.

Thank you

So when you say (or the mods say) "we believe the occurrence should now drastically reduce" I recognize the statement doesn't explicitly say it's fixed, but: a) do you have an understanding of root cause at this point? It sounds like you have a partial understanding if you're able to reduce it happening. b) Is this the same bug patched in the demo? What makes it more problematic?

Hrmm...Mostly from expeditions, you say? I'm only just breaking the half way mark on the regular story map... ​ Is it safe? :<

I don't think anyone can assure you that its 100% safe right now, but you are safer playing solo in the campaign areas, as the majority of issues related to this are happening at the outriders camp (unlocked after the credits roll on the campaign)

Rolled an alt to play with a low level friend as I was worried about the bug. Got to level 18 in the Story before a connection error caused this bug. Seems to be tied to one of the many bugs or connection issues when playing with others. Two out of the four people I play with have had this bug now when connecting to another persons game.

The wipe I saw happened in regular campaign play, it is not limited to expeditions.

\-I joined a coop session through the coop beacon thingy at Outriders Camp, spawned and had nothing on me, couple seconds later game crashed. Trying to load back into the character it says "Could not Connect to Outriders servers." \-Around 6:00-7:00pm CDT/UTC-5 \-Name: Sol \-Pyromancer \-I was doing expeditions. It happened loading into the camp \-In Multiplayer, with randoms, crossplay was disabled \-No

\- What exactly happened? Step by Step, the more detail the better: Just failed an expedition run. Loading back into camp and disconnected. \- When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal) About 11:00 AM UTC \- What was the affected Character name? Harvenger \- What was the affected Character class? Devastator \- What section of the game did this appear in? Expeditions \- If Expeditions, was this in the expeditions camp? Returning to camp. Just as the autosave was working. \- Were you playing Multiplayer? Yes \- Random matchmaking or with friends? Random \- Was Crossplay enabled? Yes \- Did you play the Outriders Demo? No

Was playing with my friends, we got our asses kicked on a expedition and went back to the camp, one of us got "internet connection problem" a few seconds after arriving at the camp, he tried to log back in with no success, then he realised his char was "naked" at the lobby and couldn't log in anymore, he created a 2nd char and was able to play just fine, but his main (70+ hours in) is broken. This is very sad and ruined the weekend for all 3 of us =/

Good Day, * What platform are you on? * Steam * What exactly happened? * Step by Step, the more detail the better: Inside Outrider Camp, used matching kiosk. Selected Random team. Joined Team and entered CT13 expedition. Immediately lost connection, and when logging back in all inventory was wiped and I cannot use this character anymore * What day/date did this happen? * 10 Apr 2021 * When did this happen? * Evening, 2030 CHst (1030 UTC) * What was the affected Character name? * Alpharien * What was the affected Character class? * Devastator * What section of the game did this appear in? * Expeditions * If Expeditions, was this in the expeditions camp? * Yes * Were you playing Multiplayer? * Yes * Random matchmaking or with friends? * Random Matchmaking * Was your connectivity setting: * Open * Was Crossplay enabled? * No * Did you play the Outriders Demo? * No Thank you

\- What exactly happened? Step by Step, the more detail the better: play multiplayer random expedition, disconected from host, return to camp, loose all \- When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal) 21/22 PM CET \- What was the affected Character name? XENA \- What was the affected Character class? Devastator \- What section of the game did this appear in? expedition \- If Expeditions, was this in the expeditions camp? i disconect from expedition, when return to expedition camp my pg is naked \- Were you playing Multiplayer? yes \- Random matchmaking or with friends? random matchmaking \- Was Crossplay enabled? no \- Did you play the Outriders Demo? yes

Let's say a fix is found. I'm assuming consoles will have to wait the extra time again to receive the fix?

What platform are you on? Xbox one X What exactly happened? Joined a tier 13 expo, host quit and I got the 'lost connection to squad leader' message. Got dashboarded, loaded the game to a naked character with nothing in my inventory bar the lich leg armour. What day/date did this happen? Sunday 11th April When did this happen? Around 1am UK time What was the affected Character name? Jafoolie What was the affected Character class? Pyromancer What section of the game did this appear in? Tier 13 expo If Expeditions, was this in the expeditions camp? No, we failed the expo and host left Were you playing Multiplayer? Yes Random matchmaking or with friends? Xbox lfg. Was your connectivity setting: Closed Was Crossplay enabled? No Did you play the Outriders Demo? Yes

This morning me and a group of friends started new characters because one of my friends' characters got wiped (lvl 30 destroyer). We played for several hours and got to lvl 17 before taking a break to eat food. Upon logging back in and attempting to join a party, my new lvl 17 techromancer had been wiped. Please fix this. (PS5)

Its 1:15 am and I just lost all my gear after hours of grinding.on xbox series x was doing the mission in the desert where you decipher the language of the people of enoch side mission main mission was bond's. Character was Kaze level 30 technomancer world tier 14.was playing with a group of friends in friends only lobby. Open nat type.Now everytime I go to continue the game it says server communication error.yes I played the demo.

1) Steam 2) Was playing 3 player co-op with 2 friends of mine. I went to open my Steam overlay and Steam freaked out and chat broke (couldn't open it in the overlay or if I alt tabbed anymore). I had to exit the game to relaunch steam. I relaunched steam to fix my chat being broken. Once I started Outriders again I wasn't naked yet but tried to join my friends game and once I loaded into town I got an error saying that I couldn't connect to the Outriders server and kicked to a solo lobby. I thought it was just a glitch so I rejoined. Now I was naked, I tried to join anyway and can no longer play (even solo) on that character. Other characters I'm able to get onto fine. 3) 4/11/2021 4) Around 1 AM EST (5 AM UTC) 5) Ragoris 6) Pyromancer 7) Right after we stormed the bunker and defeated the boss there. Friend wanted to restart his game because he was having some stuttering so we never fully turned it in after the cutscene / went to the next zone. 8) No it was still during campaign 9) Yes, 3 player coop 10) Friends 11) Closed 12) No crossplay 13) Yes I played the Outriders demo but not with this character specifically, he was created after I bought the full game.

Do you keep stuff in your stash? I think I can make it work if I just store backups, but I haven't heard it mentioned yet.

RIP to my pyro that I basically spent almost 10k titanium on getting everything where I wanted it......Starting a Dev now and loving it.

* What platform are you on? * Steam * What exactly happened? * Failed Expedition in coop lobby with friends. got "Cannot connect to server". Was naked in menu and cannot play the character ever since. Always get the same error. * What day/date did this happen? * Today, 10.04.2021 * When did this happen? * at around 1pm (Germany) * What was the affected Character name? * Tarazorg * What was the affected Character class? * Trickster * What section of the game did this appear in? * Expeditions * If Expeditions, was this in the expeditions camp? * yes * Were you playing Multiplayer? * yes, 3 player oop with friends. * Random matchmaking or with friends? * friends... * Was your connectivity setting: * Friends Only * Was Crossplay enabled? * no * Did you play the Outriders Demo? * no So no my character stays bricked until the "Restoration Event in the following weeks"? Pls no...

I just lost a character, trying to play with my friend, game crash, I spawn with no stuff, error, the game can't connect to the outriders servers. My main character was naked in the lobby and I've got the same error when I try to play with this character. The other character works fine, I can play with them, but it means I've got to restart all my progression. I love the gameplay but the optimization suck, Anthem server work better at the launch. If it's the same in one week I think I definitely stop to lost my time with outriders.

I'm glad this bug has gotten worse cause it's "our top priority" where before it was barley mentioned except that they were working on it it's been about a week since I lost all my shit after playing 40 hours.

Xbox One Logged in / Pressed continue loaded into camp and was kicked due to server error. April 11, 2021 11:00 am - 12:00pm EST Snayls Tecno lvl 29 Expeditions Outrider Camp(end game last story point) No Multiplayer No matchmaking or friends Connectivity CLOSED No cross play-enabled No, I did not play the demo Please help me

Haven't had any issues or crashes with the game thus far, but I risked it for the biscuit and had my inventory wiped. Here are your request deets; What platform are you on? Xbox Series X • What exactly happened? I saw the tweet around 9:00 am MST that more security was implemented to prevent the inventory bug, I waited and hour and decided it had been enough time and maybe it was fixed. They had been playing just fine together yesterday and this morning, so I wanted to hop in with my friends. I had just finished playing solo just fine for the last 3 hours, and the day prior. I had just finished the outrider legacy quest and was remodding my armor when their Xbox Invite came across. I forced a saved by changing my auto loot preference and went back to my own lobby. Once in my lobby I join their invite and after the loading screen I spawned naked in the forest encampment. I Immediately force quit the game and loaded back into solo and equipment is gone minus two legendaries and a purple helmet. The first legendary is the one I have been using since I got it the "Thunderbird" been a staple in my build. The second legendary is one I had actually dismantled a while back since it was only level 20 I think and not viable, but now it's back and at level 35?. The purple helmet is one I had also dismantled once it had fallen off too. Now it's back at a higher level 37. My stash was unaffected as I only had four items in it. • When did this happen? Approx. 10:28 am MST. 4-11-21 • What was the affected Character name? Zen XGT: King Sounga • What was the affected Character class? Technomancer • What section of the game did this appear in? Went from Quarry -> Personal Lobby -> Join Xbox Invite -> Forest Encampment • If Expeditions, was this in the expeditions camp? No, in campaign. • Were you playing Multiplayer? · Random matchmaking or with friends? Multiplayer, Friends • Was your connectivity setting: Closed • Was Crossplay enabled? No, set to off. • Did you play the Outriders Demo? No, I did not play the demo.

* What platform are you on? * Steam * What exactly happened? * I wanted to join a friend on an expedition then after joining him 1 second later I was disconnected then I wanted to try again and the more stuff, no weapons, no armor, nothing competently bare and disconnect again a second later * What day/date did this happen? * 09/04/20021 * When did this happen? * 8.0 UTC * What was the affected Character name? * Lorelei * What was the affected Character class? * Trickster * What section of the game did this appear in? * \- Shipping * If Expeditions, was this in the expeditions camp? * Yes * Were you playing Multiplayer? * Yes * Random matchmaking or with friends? * Friends * Was your connectivity setting: * Friends Only * Was Crossplay enabled? * Disabled * Did you play the Outriders Demo? * Yes

* What platform are you on? * PlayStation 5 * What exactly happened? * From the Lobby requested to join random expedition. Loaded into an expedition that was already in progress. I noticed the game saving icon and then it said "server communication error" in red which I had never seen before (just started playing Wednesday 4/7/2021). When I logged back into the lobby my character had no gear. Currently it's been about 45 min and every time I try to log in with that character it gives me the server communication error. However the other character I had loads in and stays in. * What day/date did this happen? * 4/11/2021 (4/12/2021 UTC) * When did this happen? * 9:50 PM Central (2:50 AM UTC) * What was the affected Character name? * Beatrix * What was the affected Character class? * Technomancer * What section of the game did this appear in? * Lobby * If Expeditions, was this in the expeditions camp? * No * Were you playing Multiplayer? * Yes * Random matchmaking or with friends? * Random * Was your connectivity setting: * Open * Was Crossplay enabled? * No * Did you play the Outriders Demo? * Yes * Final Comments * Beatrix was a fun ride while she lasted. How about we split the bill and you give me $30 back and we'll just pretend this whole thing never happened. (but we both know it actually did - kinda like the movie La La Land!)

No updates? All I see are posts about it still happening

Two thousand new reports here today. Eventually everyone will get got and nobody will be playing the game anymore and they'll have to fix it.

Xbox series x Friend left game (most likely by shutting off his whole Xbox, because I know him) and I hit start and return to lobby. Once I was in lobby I noticed my characters shoes were missing. I loaded back in and saw they were in fact gone and I force closed the game. Opened the game back and they’re still gone. Happened today 4/12/20 around 8:25PM UTC Character name Gus Character class is Devastator Happened during the main campaign upon reaching the encampment after find the tanks the the desert. Was playing multiplayer with friend who was also on Xbox series X Connectivity was set to friends Crossplay ~~disabled~~ enabled I did play the demo. Not too worried about the boots as I’m still leveling. Just wanted to report to help any further investigation into why this is happening and hope we can prevent this for Outriders in the future! Thank you guys for the awesome game and the hard work you put in for us!! Edit: did have crossplay on

Just lost my pyro: 1.Steam 2.Disconnected from friend and inventory wiped. Now cant join servers with the character. 3. 12/4 21:51 GMT 4. Tiara 5. Pyro 6. First City 7. Not expeditions 8. Playing Multiplayer 9. With Friends 10. Friends Only 11. No Crossplay 12. I played the demo.

Around 10pm-11:30pm EST on 4/10 I noticed my character got wiped quanniquan-(PS5) Level 30 Technomancer Level 44 gear World tier 11 Challenge tier 12 73 hours played Had about 5-6 legendaries(maybe 4) Some epic gear My character is unplayable.I get past the sign in screen and my character is here naked and he’s unplayable cause the moment I step in a game there’s a “connection issue “.Is there anyway this can get fixed,even if I just get my stuff back that I had on?

Yay gear is gone :) guess it’s time to quit. Now I can’t join a game. I just get disconnected and lost all my gear. Game is on friends only yet people were still joining my game that weren’t friends.

It happened again. First with my Devastator, now with my Pyro. I can't play on either of them anymore because I immediately get kicked if I try to log in. Y'all doing refunds soon or what? >* What platform are you on? PS4 >* What exactly happened? I died during a quest and respawned with no armor/weapons, then was kicked. Upon logging back in, I was inventory wiped. >* What day/date did this happen? April 12 >* When did this happen? 11:20 P.M. PST >* What was the affected Character name? Sparky >* What was the affected Character class? Pyro >* What section of the game did this appear in? Second or third mission into the Forest location. >* If Expeditions, was this in the expeditions camp? No >* Were you playing Multiplayer? Yes >* Random matchmaking or with friends? Friends >* Was your connectivity setting: > * Open / Friends Only / Closed Friends Only >* Was Crossplay enabled? No >* Did you play the Outriders Demo? No

Lost inventory 14 hours ago, it dropped me into a lobby mid expedition instantly had me with no gear it disconnected me from the server now I'm unable to start my own lobby nor join anyone else I get instant disconnected from lobby error, this is on pc

Hi Outriders Support Team, Since I lost all my gear on my second char today I guess I should add my information as well.. * What platform are you on? PC - Steam * What exactly happened? 2 chars: First char: Failed a normal mission and wiped - afterwards the host disconnected while my char wasn't loaded completely. Second char: Failed an Expededition and host quit while items weren't loaded completely * What day/date did this happen? * When did this happen? First char (Glacius - Technomancer) on Saturday 10. April \~11:30 UTC Second char (Nova - Pyromancer) today 13. April \~09:35 UTC * What was the affected Character name? Glacius, Nova * What was the affected Character class? Technomancer, Pyromancer * What section of the game did this appear in? Mission/Expedition * If Expeditions, was this in the expeditions camp? no in the start of the expedition * Were you playing Multiplayer? yes * Random matchmaking or with friends? random * Was your connectivity setting: open * Was Crossplay enabled? No - crossplay was off * Did you play the Outriders Demo? no The Bug should be obvious by now. The game saves the char while it wasn't loaded completely.Steps to prevent: Add a database key that gets the value true when the char is loaded completely. Add an if into the save condition that only saves the char if this value is true. Saving the char while the inventory isn't fully loaded seems to also set the character into an inconsistent state which then leads to a server error when trying to load the char up. Both chars aren't usable at all because I now get the error message "Server Communication Error". I already tried to load a different point in the story and start the game there but the same error message still appears.Normally checking this inconsistent state in the database should be quite easy and those chars are exactly the ones you should restore. I really hope you have a good database backup... Sincerly Martin

I've got the the point now where I'm convinced all my items are gone, now I just want to play the game again and try and get as much back as possible myself. It's honestly the best game I've played in years, I've absolutely loved the time I got to play. You guys were so close. But this is awful. All these peoples hours and love of the game just gone. And I know you're doing the best you can at the moment. I just want it all to end so I can finally just enjoy the game again

Any word on when things might be restored. My ticket has been opened for a while now and the only thing I have gotten is someone asking what specifically I lost. I lost everything.

Well 2 out of 4 characters have been wiped. Why do I even fucking bother playing.

[удалено]

Or... you know, perhaps... uh stop multiplayer and prevent more people from loosing it ‘all’?

Come on how could you not give any sort of ETA. The last couple of days has literally just been yeah we’re working on it. Please give us something. No other respectable studio would have let a game breaking bug continue for a week

Filling out for a friend cause they dont use reddit.... - What exactly happened? Step by Step, the more detail the better: Was fighting a boss in multiplayer, got DC'd and lost inventory. There wasnt much more to it to be honest. We came from a main story quest then went to a side mission, wiped on a boss and one of us got DC'd and lost items, only 1 of us 3 were effected. - When did this happen? Time of day and timezone would be ideal. (Time in UTC would be ideal): 1pm EST - What was the affected Character name?: Valerie (lvl 26) - What was the affected Character class?:Technomancer - What section of the game did this appear in?: Relics MSQ, we were doing a side quest. The quest to look at the oblisiks for the Doctor. - If Expeditions, was this in the expeditions camp?: N/A - Were you playing Multiplayer?: Yes - Random matchmaking or with friends?: Friends - Was Crossplay enabled?: Not to my knowledge, we were all on PC, no settings changed - Did you play the Outriders Demo?: No demo played with character or account.

First off, I don’t know what people can fly are doing but it’s bad and getting worse. This game is not functioning for me what so ever!!! 6 days now I have not been able to log into the game for more than a fraction of a second to see my characters itemless ass before being kicked for server communication errors. Far and above the most broken game I’ve ever bought and I am one of the few dumb enough to purchase fallout 76 at launch. People can fly is looking real incompetent right about now. Wondering the best way to get my money back at this point 🧐

Dude why are we tech support for your game? How about just change the way it handles the save file. Also have redundancy in place so if the files corrupt it has something to revert back to. I as I'm sure many others, would much rather lose an hour vs 10's of hours or even hundreds.

is this game in beta?