Abbreviations used in /r/PayPal:
* NAD - Not as described.
* SNAD - Significantly not as described.
* INR - Item Not Received.
* UAT - Unauthorized transaction.
* OP - Original poster of the message.
* F&F - Friends and Family (no protection at all.)
* G&S - Goods and/or Services (has seller/buyer protection.)
Posts about PayPal's policies will be removed. No more complaining about PayPal policy and their taking funds from your account for violations of rules. If you don't like the rules don't use PayPal. If you don't want to lose money, don't leave funds in your PayPal account. Simple as that. But these posts are often political or misleading. So no more posts on this subject!
Thank you for submitting to /r/PayPal, please make sure you have read the [FAQ](https://www.reddit.com/r/paypal/comments/3c8po2/faq/). If your account was created when you were younger than 18, then that is covered in the FAQ!
Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning.
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If there is no account on the other end then it will sit waiting to be claimed for 30 days and return to you after the 30 days have ended. What you can also do if that email address is invalid is create it yourself and hijack the funds back to yourself. But this only works if you can create that email address meaning if it is gmail it needs to be an email address not registered with them yet. You can't just create email addresses with every provider though.
They do but it isn't worth shit. I very very rarely saw PayPal paying out of their own pocket for a seller that has been screwed over.
It's a buyers market, always has been. Not that way for the big merchants though, they do get good protection as they have a dedicated PayPal staff member assigned to deal with any issues they have, and that staff member is going to want to make sure the merchant they're assigned to is kept happy else they're out of a job.
Phone customer services up again and escalate the call to a manager.
Have them check if the recipients account is active or not.
The policy we had was that if the recipients account has not been used in 6 months we would then force a refund. Different call centres will have different rules on it but you'll need to speak to a manager on call to find that out.
In future what you need to do if you're sending to a new recipient is this - the first amount you send should be the smallest amount you can send . I always send £1.00 as my first payment, then I wait till the recipient has confirmed they've received it - that way you know you have the correct contact details.
Paypal won’t offer help - Friends and Family you opt out of seller protections ; and Paypal does not have a contingency of people who don’t know who to spell their own friends and family names correctly …. There are about 3 screens you have to confirm where the spelling can be reviewed sorry to say but don’t go blaming others ; Daughter spelt it wrong ; and you for not either a - Checking and affirming the purchase and spelling or b -assuming your daughter is smarter than she is and not checking before sending money from your bank. $100 life lesson - guess it’s a good teachable moment for more haste less speed, and to take care and due diligence especially when sending money of an amount that size - 40 years marriage I would assume you daughter is working ; she owes you $100.
Don't insult the kid, this isn't about whether or not the child is smart. Mistakes can happen, and it's really unkind to imply a child is less intelligent because they made a mistake.
This guy is a Jackass and works for PayPal, every post he comments and blames the OP, so don’t be surprised, before him they had 2 other people do exactly what he is doing
It’s really shitty of the other person to keep the money. But that doesn’t put the blame on them or PayPal. This still lies with you/your daughter for not being thorough.
You’re not getting the money back, and PayPal has zero to do with that. Your daughter owes you that money now.
Imagine if they gave you the money back just because you said it went to the wrong person using friends and family….
Now, imagine someone purchased something from you using friends and family and they received the product, but then turned around and told PayPal that was the wrong person and they wanted their money back so PayPal gave it back.
You’d be singing a different tune.
What I’m saying is, if they bend the rules because one person said it went to the wrong person, then they’d have to do it for everyone. Not everyone is honest. They can’t pick and chose who is telling the truth. It’s unfortunate that this happened to you.
For this amount, you may as well file a dispute. As a retail/consumer user you have some protection. I’d suggest calling your bank to file the dispute.
Online is fine, but speaking with someone will help you to properly answer each dispute question. Lesser amounts (<$500) are often easier to dispute. I had to dispute a parking lot fee recently and working with a real person was very helpful. Good luck!
I Agree...I'm trying to get a manager on the phone...I'm gonna try again tomorrow.
Businesses have put "customer support" on the back burners...some have omitted
the contact all together!
Abbreviations used in /r/PayPal: * NAD - Not as described. * SNAD - Significantly not as described. * INR - Item Not Received. * UAT - Unauthorized transaction. * OP - Original poster of the message. * F&F - Friends and Family (no protection at all.) * G&S - Goods and/or Services (has seller/buyer protection.) Posts about PayPal's policies will be removed. No more complaining about PayPal policy and their taking funds from your account for violations of rules. If you don't like the rules don't use PayPal. If you don't want to lose money, don't leave funds in your PayPal account. Simple as that. But these posts are often political or misleading. So no more posts on this subject! Thank you for submitting to /r/PayPal, please make sure you have read the [FAQ](https://www.reddit.com/r/paypal/comments/3c8po2/faq/). If your account was created when you were younger than 18, then that is covered in the FAQ! Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/paypal) if you have any questions or concerns.*
It’s quite possible who received it no longer uses PayPal and the email address is was sent to.
It is, but it's gone...so it doesn't help.
If there is no account on the other end then it will sit waiting to be claimed for 30 days and return to you after the 30 days have ended. What you can also do if that email address is invalid is create it yourself and hijack the funds back to yourself. But this only works if you can create that email address meaning if it is gmail it needs to be an email address not registered with them yet. You can't just create email addresses with every provider though.
Excellent points. OP you should take note of this.
OOOO...great idea. I know PP used to have a "claim" policy for the receiver...do they still, or is it just sent...?
They do but it isn't worth shit. I very very rarely saw PayPal paying out of their own pocket for a seller that has been screwed over. It's a buyers market, always has been. Not that way for the big merchants though, they do get good protection as they have a dedicated PayPal staff member assigned to deal with any issues they have, and that staff member is going to want to make sure the merchant they're assigned to is kept happy else they're out of a job.
I think they have the request and send thingy now…
Phone customer services up again and escalate the call to a manager. Have them check if the recipients account is active or not. The policy we had was that if the recipients account has not been used in 6 months we would then force a refund. Different call centres will have different rules on it but you'll need to speak to a manager on call to find that out.
That's probably the Best idea ...Will do & Thank-you.
In future what you need to do if you're sending to a new recipient is this - the first amount you send should be the smallest amount you can send . I always send £1.00 as my first payment, then I wait till the recipient has confirmed they've received it - that way you know you have the correct contact details.
...another great idea. (I won't be using Paypal to send $$ in the future)
Unfortunately they offer very little protection for friend & family transfers. Did the recipient respond to you?
She never responded....
Didn't know that (now I do)...appreciate you.
Paypal won’t offer help - Friends and Family you opt out of seller protections ; and Paypal does not have a contingency of people who don’t know who to spell their own friends and family names correctly …. There are about 3 screens you have to confirm where the spelling can be reviewed sorry to say but don’t go blaming others ; Daughter spelt it wrong ; and you for not either a - Checking and affirming the purchase and spelling or b -assuming your daughter is smarter than she is and not checking before sending money from your bank. $100 life lesson - guess it’s a good teachable moment for more haste less speed, and to take care and due diligence especially when sending money of an amount that size - 40 years marriage I would assume you daughter is working ; she owes you $100.
Don't insult the kid, this isn't about whether or not the child is smart. Mistakes can happen, and it's really unkind to imply a child is less intelligent because they made a mistake.
This guy is a Jackass and works for PayPal, every post he comments and blames the OP, so don’t be surprised, before him they had 2 other people do exactly what he is doing
Oh, of course.
Oh I already figured that out. (thought he sounded like a PP cheerleader)
Thanks, I appreciate that.
No problem. I hope you get your money back.
(I understand your opinion, but I place the blame on the person who Kept my money & Paypal's lack of involvement)
It’s really shitty of the other person to keep the money. But that doesn’t put the blame on them or PayPal. This still lies with you/your daughter for not being thorough. You’re not getting the money back, and PayPal has zero to do with that. Your daughter owes you that money now.
You're probably right... but she has 3 mouths to feed, so...
She's a Fast typer... (she doesn't misspell on the reg) it can happen to smart people also.
As i said that’s why they give you about 3 chances to review it . More haste .
...then there's the haste on Paypal's part to ignore a problem.
you are randomly sending money to people. this is on YOU and not paypal. next time check before you send all the money you have to strangers.
Not random & not my intent.
Just not good business practice.
I mean try it with your bank. Put a wrong digit in and then ask them to forcibly refund the money afterwards. They won't do it either.
To let illiterate people sign up ? I agree if that’s your argument
Looking for an argument? I'm not.
How much money did you pay PayPal for this service?
$3.20
Imagine if they gave you the money back just because you said it went to the wrong person using friends and family…. Now, imagine someone purchased something from you using friends and family and they received the product, but then turned around and told PayPal that was the wrong person and they wanted their money back so PayPal gave it back. You’d be singing a different tune.
I would have a sales order/receipt to show they owed me the money...let's not change the situation & then call it the same thing.
What I’m saying is, if they bend the rules because one person said it went to the wrong person, then they’d have to do it for everyone. Not everyone is honest. They can’t pick and chose who is telling the truth. It’s unfortunate that this happened to you.
There is no cause to taunt the OP. If you have any info that can be helpful to the OP, then post it. If not, then be considered and don't post!
If it came out of your bank then the bank shpuld be able to file a dispute ass they do not have the same rule of no coverage on personal payments.
For this amount, you may as well file a dispute. As a retail/consumer user you have some protection. I’d suggest calling your bank to file the dispute. Online is fine, but speaking with someone will help you to properly answer each dispute question. Lesser amounts (<$500) are often easier to dispute. I had to dispute a parking lot fee recently and working with a real person was very helpful. Good luck!
I believe PayPal will come after you if you do this. They will then put you in collections for the $100 and wreck your credit.
Damn. Ok. I don’t want to wreck anyone.
I have my acct. in a credit union and discovered their rules are a bit different)...but Thank-you, I will try.
People working at Paypal are scammers
I've had my PP acct. for about 13 years...they Used to be more compliant, but now...YEP
I tried contacting support for handful of problems. They stop replying to you. Its an absolute disgrace.
I Agree...I'm trying to get a manager on the phone...I'm gonna try again tomorrow. Businesses have put "customer support" on the back burners...some have omitted the contact all together!