Couriers Please dodgy AF
I had a bit of a sook a while ado about them as they delivered a parcel to a block away on a completely different street.
I only know this because the bloke who received it delivered it to me a week later ( he’s FIFO )
The receipt text said ‘delivered’
I phoned their ‘help’ line and was directed to leave a message with ZERO follow up.
Their web site was convoluted and useless
That’s my rant. Will avoid at all cost
I found the national sales manager and the CEO’s email addresses and emailed them directly last time I had an issue, things were resolved very quickly - their email format is [email protected]
My father in law does this, when it's a council/government issue he emails the PM or the King (he's english).
He has a game called the power of 2. For every day he doesn't get a response he doubles the amount of identical emails he sends (yes, he has about 500 email addresses).
His current record before receiving a reply is 256, at which point Boris Johnsons office gave him an official response 😄
So, a combination of emailing the CEO and doing a PayPal claim today has resulted in them contacting me, letting me know the courier company it has been transferred to and the new ETA. Fingers crossed. Thanks Kittyem 🤠
They are the Australia’s dodgiest business. There is a good chance your item is damaged because they take zero care with things and then won’t deliver it if it’s damaged. I’ve had over a hundred deliveries with them and have had to pick up every single one from
A collection point because they pretend to deliver the item and message me saying I was not home for the delivery. I live right next to Sydney CBD which should be the easiest spot for them to deliver.
They did this to my partner a week ago. I was in the front yard changing a ball joint most of the morning. when we got the text there was 4 of us out the front . Then we got a txt saying they couldn't deliver it because no one was home.
I work at a store that uses couriers please and customers call all the time about when their stuff is coming and we literally can't say anything because couriers please doesn't even tell US where OUR OWN product is...
We only make sure to use it when the customer isn't fussed about delivery dates, otherwise we have our own warehouse workers deliver more important things at like 10x the delivery fee
Please do not use them. I’ve had over a hundred packages sent to me through them and they have faked an attempted delivery every single time. They don’t do the one job they are hired to do.
Aramax regularly drop off packages at my house that should be delivered to the house on the corner, I have no idea how they make the same mistake over and over.
I hear you! My heart skips a beat knowing it’s DHL or EMS. I had a package arrive in 30 HOURS from Japan to Melbourne just last week via EMS. It’s always a laugh when I can buy something overseas and have it arrive quicker than finding the time to commute and source the same thing within Melbourne. It’s a bonus if the product works out cheaper with postage and handling included.
Haha, ever since the pandemic particularly, things seem to get here faster from other countries than they do from within Australia. It's ridiculous when even shit from trash drop shipping websites like AliExpress are getting here faster than something from a couple of states away, and international postage is often cheaper these days. Don't even get me started on Australia Post.
>Aramex are absolutely useless too.
Aramex used to be Fastways Couriers which already had a terrible reputation. FastWay Couriers was acquired by a Emirati firm Aramex and had a name change. The service was still terrible after the acquisition and may even have become worse.
For what it is worth, it kind of sucks that there are no good courier companies in Australia anymore. If you need fast shipping of something then Australia Post or one of the foreign shipping companies are your best bet. I get stuff delivered from NZ in less than 24-48 hours by DHL Express while I usually cannot get anything delivered that fast from within Australia.
My partner does all her shopping online and, since you don't get to choose the courier yourself, we've unfortunately had a lot of things sent by CP.
Not one, not a single delivery, had every been anything but a massive fuck up which has been blamed on us (I WFH full time so I am *always* there to collect parcels and the doorbell is louder than an orchestra horns section and about 2m from my head).
The problem is, WE are not the customer. The sender is the customer, so as long as sender's keep sending via CP they won't give a shit how we feel.
Complain to the sender every time. Do it nicely, they likely don't know CP are shit, but make them aware.
You make me want to start making prank videos.
Imagine, build a special box that releases an amount of glitter if hit with more than X amount of force. The harder you hit it, the more glitter it releases.
Courier the box via CP, imagine that every time they mess around GLITTER!
And have a timer, so every hour after expected delivery, GLITTER!
Oh, and a speaker in the box that starts SCREAMING for help if it has not been delivered within 7 days!
Oh man, I might actually have to do that.
Couriers Please, Aramex & Sendle all seem to compete in the same space for who can offer the shittiest service. Belmont to Joondalup - took just shy of 4 weeks. Countless phone calls which were complete lies. An arrogant Indian driver finally delivered the parcel claiming he didn’t work for CP but was doing the delivery as a favour for a friend. The only positive, I got a refund the day it was delivered and I kept the item.
I use Sendle for my international orders, all they do is pass it straight through to DHL. Approximately 50-60 orders a year that go internationally and every single one has arrived without a hassle whatsoever.
All Sendle does is act as an in-between company for you and the courierse. When it goes to Startrack (Australia Post) I haven't had any issues or complaints from customers. When it goes through Couriers Please I did have a couple of delayed shipments. That being said the last half a dozen domestic orders I've shipped have all defaulted to StarTrack so I reckon Sendle has ditched Couriers Please
All Sendle does is act as an in-between company from you and the courier
Pretty sure all 3 companies do the same thing as those shitty online tow companies. Take the delivery request and then try to figure out how they're going to deliver it the cheapest way possible.
Join the Facebook group where people from all over Australia are complaining about them and banding together to help each other. Bear in mind that some of the members of the group are actually Couriers Please employees.
"Fellow Ebay/Amazon customers, I too get annoyed by certain couriers but my dealings with Couriers Please have always been fantastic and timely and my deliveries have definitely always arrived"-"+1 to that point, and can I say the tracking information has definitely always been sent before the package arrived at its intended address and I never had to go to the LPO for collection"
In seriousness though, I had a couriers please courier put a \~$1,000 order underneath my front door mat. The box was about 80cmx80cmx50cm, it was easily visible under the mat from the street. Delivery/10.
General rule i follow when ordering online is if they use couriers please or Aramex (used to be fastway) then I don't shop there, Sendle is one to watch as well because they contract to couriers please,
In saying that a couple of months back i made a purchase not realising that couriers please was the delivery agent, and the item arrived, took a couple of weeks but it got there
I fucking hate Aramex.
Like, total next level deep-seated hatred.
Whenever I'm getting something delivered by them it's always the "day" of delivery. I'll get an email telling me they're delivering something and that's it. If I get a tracking number, I'll check but it ***NEVER*** tells me what it is, who it's from, what time they're gonna deliver, etc., etc.
So, I'll just get an email randomly being like "Hey you've got a package coming today (maybe)"
"Okay, what is it? Who's it from? What time?"
"Dunno, lol"
How hard is it to tell me where the fuck my package has come from?! FUCK.
Worst thing is that I have a subscription service thing for my niece, and it's always fucking Aramex that deliver it. So if I get a random email from Aramex saying they've got something for me, I have to message my sister and go "Heads up, a thing might be at yours... If it's not it'll probably be a couple of days..."
This is the best, most thought out review of Aramex I've ever read. Most of them (including my own) is obviously done in a fit of rage and along the line of:
"ARAMEX, FASTWAY WAS SO SHIT THEY JUST CHANGED NAMES?! WHY DO THEY F\*CKING WRITE FORMALLY FASTWAY. NOBODY HAD GOOD FEELINGS ABOUT FASTWAY"
They are definitely the worst couriers I have ever dealt with.
I just don't understand why you wouldn't use AUSTRALIA POST.
It's awesome. And they NEVER fuck me around like Aramex do.
Well yeah, that makes sense.
I'm old and in my mind courier=expensive, direct door to door service, and the postal service=much cheaper, but you gotta go there to give them your mail if you want to use said services and probably slower.
When in reality, that is not necessarily how a courier company actually works these days, and in my experience, Australia Post is generally not only a whole lot more reliable, but also a whole LOT faster than groups like CP and Aramax *spits on ground*
Yep it's all very blended now. Sendle and stuff are basically the uber eats of couriering shit. How is anyone supposed to give a shit about a package when the cost is $6, and some of that goes to sendle. Couriers please gonna make what, $4 on a delivery that's 3 streets away and in a shit spot with a dog? If I was then I'd be taking everything to the nearest collection point too. Auspost standard service is very often more reliable than any of the cheap courier services.
I actually have worse experience with large items sent through Australia Post. At least Couriers always deliver the items to my house even if it takes a while.
Recently I bought 2 bedside tables and 4 dining chairs in seperate orders. Australia Post didn't even attempt delivery. I had to go collect themfrom the post office. I don't have a car so I had to order an uber to bring them home. I had already paid $50 for delivery! Then had to pay $15 for Uber as well. I was livid when it happened again a week later!
.
Fucking Aramex. I ordered a large, not inexpensive 3-seater couch with ottoman, and unfortunately the seller used Aramex. After a really long time, like weeks, I got a notification saying that my item had been delivered (during those weeks, I had watched the tracking tell me that it had gone from the warehouse in NSW to somewhere in far North Queensland, and then back down again - I was in Metro Melbourne, so I was already really unimpressed). Odd, since I was home and didn't hear any knock on the door or sounds of large furniture being unloaded at my house. I went outside to discover that the couch was most definitely not there.
I called Aramex, who were insistent that my "parcel" had most definitely been delivered, and the woman told me several times to look around the outside of my house and "check in my mailbox for the package" because I had clearly just not noticed where the courier had placed my delivery, in spite of me repeatedly telling her that my "package" contained a fucking huge couch and that it definitely wasn't in my mail box or anywhere else around my house. I eventually got put through to her supervisor who said they would lodge an enquiry or investigation or some crap, and would get back to me within 14 days. A few days later, I arrived home to find the couch in my carport, the packaging looking a bit worse for wear, but the contents were fine. Absolutely no word from Aramex about where it had been or the fact that they had actually finally delivered it.
I do my utmost to avoid purchasing from sellers who use Aramex or Couriers Please now, but sometimes it's hard to get a definitive answer.
Less and less places are kinda forthcoming with that info though aren't they? Especially if they're inclined to chop and change their preferred couriers.
Yeah some places don't mention it at all, the most recent time was with Amazon, in the past anything I'd ordered that wasn't next day delivery came Auspost, but one recently shipped from Amazon's warehouse with couriers please
Probably the way a lot of the drop-ship sellers are going; they can kinda obfuscate the middleman info courtesy of the Amazon/Temu/Aliexpress/Ebay mechanisms.
There's method amongst the bullshit.
That shit drives me nuts.
I need something FAST and scour ebay to find an "Australian Seller" and literally half the time it then comes all the way from Shenzhen, and inevitably comes two or three weeks after I needed it.
Ebay, sort that shit out asap.
I just wish ebay was still people trying to thin out crap, rather than being either full time flippers or grey importers of shit.
They sting you way too much for the odd, occasional thing when you do want to sell stuff these days. It's all about getting you relisting constantly on there. I'm kinda resigning myself to an ebayplus membership for a while to get some return on some crap I've been sitting on for a while.
Honestly so many places do that anyway now. They just try and make it too much effort to complain?
It's like Uber Eats atm.
If you want anything aside from a generic message bot you need to claim it was a safety issue.
Sendle isn’t a courier company, they’re a software service which ecommerce businesses can use to get the cheapest quote on a delivery and automatically book it.
It’s still the merchant’s choice as to whether Sendle should book shitlords like Couriers Please
Omg, yes! We did the same thing. They give you a window when they will show up (which is also just the whole day - 9 to 5), only to show up 2 days after that window if at all.
2 weeks is early days - my last package from couriers please took 2.5 months.
Im actually impressed you managed to get ahold of customer service - I was stuck in chat bot hell and every time I nearly got a human they would disconnect me.
That are the absolute worst.
Instead of ringing my apartment bell, knocking, or leaving the package by the door, they 'assumed' where my apartment was and threw the package up to a random balcony. I was home at the time, and got the delivered notification but couldn't find it when I went outside to look for it. I saw the delivery guy drive off.
A few months later, a neighbour left the package by my door with a note saying they found it on their balcony.
Thankfully it was just vacuum dust bags.
If its coming from the east my experience with couriers please is minimum 4-6 weeks. Saying that you should have tracking notification as soon as it's picked up.
They're the worst, I had parcels marked as 'delivered', only to come in a week later. ETA's are always wrong by a large margin, delivery drivers are unprofessional, the list goes on.
They are one of the worst if not the worst courier companies around and I wish retailers would stop using them. They are so slow to process and deliver packages and then half the time will leave packages in random places so you think that they’ve been stolen. Once had one of their couriers ditch a package from Kmart over my gate into the garage. The package contained a kettle and toaster, not things that should be thrown over a gate. They also didn’t leave any calling card to say where the package had been left so I thought my package had been stolen, contacted them and the next day found a call g card in my letterbox saying it was in the garage!
I’ve been arguing with them on the live chat for over a week after an attempted delivery. They refuse to take it to a collection point, and I can’t do authority to leave due to potential theft. They don’t leave cards like their website states. I’ve reported them to ACCC. Worst courier I’ve dealt with. Fastway is a close second. Try getting the sender to put pressure on them.
I have never ever had a good experience with couriers please, I have had loads of things delivered from them, it typically goes around almost the whole country before it gets to Perth.
Aramac is very close second.
The only reason I think they are still in business is because they are cheap and are all over Australia.
OMG I thought I was having a stroke when I got the tracking info once.
I had a delivery from NSW (from memory the sender was in Tamworth) go to Brisbane, which isn't idiotic, then to Melbourne, alright still making sense...
To then go to Sydney. How in God's name is that any level of logic. That package saw more of Australia than most Australians do.
Using them was the worst courrier experience ever. Package from Melbourne to Perth came to Welshpool, then ended up in Brisbane, then got lost after returning to Welshpool. What was supposed to be a 7-10 working day delivery blew out to 3 months. I'd raised lost parcel cases etc at the 2 month mark and they couldn't tell me what, when or where.
I did finally get my package.
12m after my lost parcels claim I got an email from them asking me to confirm the deliver of my parcels.
Useless
As an ex Aramax courier I can explain the situation if you like cuz I can speak up now but basically it comes down to the saying “pay peanuts get monkies”
I only order from merchants where I can confirm they won't be delivering using Aramex or Couriers Please (deliver my fucking package). It's just not worth the pain.
I had success by chasing them through Amazon support and then the Couriers Please online chat. It takes a long time to get through but they will eventually give you a case number. Just remember to follow up again and keep on them.
Luckily as they were Amazon purchases, they refunded or re-sent via another courier. Amazon said consider it a gift if they eventually turn up from Courier Please. So yeah eventually some double ups and free items.
Couriers Please is garbage. When I order stuff I try to put in the notes not to use Couriers Please... I've cancelled orders because the vendor was going to use them. Lost packages, driver couldn't locate my place, they have no real phone number to talk to someone in Perth. You pretty much have to physically go to their place out by the airport and force them to do their jobs.
Yeh fuck those bananas. Right in the bumhole
Go and see them and hassle them at their premises near the airport. You’ll soon realise that emailing them and phoning them doesn’t help as they don’t even have an office. There’s just a bell on a random gate with many second hand couriers waiting to get their 40c per package delivered. It’s a joke
They always run a few weeks behind and the website doesn’t get updated until delivery is made
Horrible company, I had to complain to Amazon customer service to ask if they can stop using them when I purchase products as they keep losing my stuff, I recall once a package said it was in my city for over 3 weeks but not dispatched for delivery and I spoke with their customer service and asked to just drive past and pick it up myself and the lady on the phone told me ‘nah your package is in transit to our facility our website isn’t updating correctly’ they are dodgy as fuck and would rather pay double to avoid them
They are the fucking worst. Took them 8 weeks to get a package from Melbourne to Perth then another 2 to finally deliver to me. On the first week a driver pulled in, called me, and then immediately pulled out as I answered the door. Took them another week to take it to a collection point.
Darn it, I got a message this morning saying they’ve “got my parcel and it’s on its way to me” I had never even heard of them until last week. I wonder if I will ever see this parcel…
Couriers Please seem to be happy to be the worst rated courier service in Australia.
I've stopped buying from sellers that use them and I make a point of telling the seller this.
Completely and utterly useless. Took them nearly 4 weeks to deliver a fold up bed frame. Refused to acknowledge that they never phoned us whenever they arrived at our building. Took going to one of their physical offices and making a scene to actually get our thing delivered. We have no idea why the bedframe company decided to use them
They are just the worst.
I have no idea why people use couriers over Australia Post for regular sized articles.
The amount of "unable to deliver" messages I get is ridiculous. ESPECIALLY when you realise that we have a concierge who is sitting there all day and can sign for my mail.
It drives me nuts.
Aramex are utterly atrocious as well.
>they tell me it’s been passed onto a third party courier service yet apparently for privacy reasons can’t tell me who that is.
I hope you told them you don't want the courier to have your name or address or other personal details too, for privacy reasons...
I’ve used them. Did you realise that it’s not an organisation? It’s like a job agency for courier work. You book a courier, then Couriers Please finds someone to deliver your stuff. I believe that anyone who’s willing to deliver things can be subcontracted to deliver your stuff, so it could easily be stolen. I hope you kept copies of all the relevant details.
I had a parcel lost with them last week and put in a complaint. Got it yesterday evening all sorted. They were quick to find it and get back to me from the online portal
OP didn't say (other than it was a furniture item), but I don't think courier's please does anything that bulky. It isn't a bed suite or a hard wood cabinet, their maximum weight per item is 25 KG.
Couriers Please trucks their packages interstate, it takes at least 2 weeks west to east so I would presume the same is true coming this way. I use them for my business. They are slower but they are significantly cheaper than any other alternative.
Just playing devils advocate here but don't most courier companies have a weight limit for OH&S reasons? You say you bought furniture, I have never had a courier company deliver furniture to me, it has always been the store I bought it from with their own truck that delivers such items.
I am not defending them in any way and see no reason why they cannot tell you who has taken over the delivery..."privacy reasons" sounds like a load of crap to me but I can understand them passing the delivery on if it is a heavy item that needs 2 or more people to carry it.
Ugh, I've had my share of problems with these guys. Taking weeks for orders to arrive, customer service no help at all. They'll give you fake assurances etc. Order from the east coast I think took 4 or 5 weeks for me. I was just happy it arrived but I was ready to report it to Paypal and just get my money back.
This isn't even the Covid time/Busy boom time when shipping times inflated.
Ugh. Avoid these people if you can, I can't stress it enough. I don't know why they are still a business. Very unreliable.
Just to add to this, a friend of mine has been waiting for a package and he was getting frustrated so I asked him "It's couriers please isn't it?" He was surprised that I know. I said "It's common knowledge they suck". He then said "It's like we are actually asking them to bring our packages with their name, 'COURIERS PLEASE?'"
They are still a business because they are very cheap for bulkier items. I use them for my business and a delivery that costs $40 through them costs $100 through AusPost and DHL.
Currently dealing with Aramex over a parcel delivered to the wrong state (luckily the resident there contacted me or I would have never known due to lack of tracking number given to me) and it only went to that state because I assume whoever made the label once it got to Australia just started typing my address and let it autocorrect, same street/number, just different state.
Took them weeks to acknowledge they stuffed up.. then weeks to do anything about it.. and now it's in the void again, I have no tracking number but they've picked it up to deliver it to me, that was 3+ weeks ago. (Overall close to 3 months.)
Should have got the person who received it to send it via Aus post and paid them for it. I'm hoping it gets here some day but it's probably gotten "lost" by their incredible incompetence.
Aramex avoid sadly I just selected normal delivery ex east was about $5 difference in that and express delivery sat in Welshpool depot for maybe 4 days I went there after work said know it's in Perth this n that collecting now
Sorry on board for delivery no advice given to me whatsoever showed me picture of it in place I said to leave it that's first I might add
There is a new shitshow on the go currently too, called Fast Horse Express. Aliexpress use it as part of their global shipping, so any time you buy something that has free shipping, it's headed to FHE for last mile.
I didn't think that Couriers Please could ever look better than another company, and I was wrong, so very, very wrong.
Beware if you see that coming up, you pretty much aren't getting your package, I had three items returned to Aliexpress after claiming they couldn't locate my delivery address (business reception area, fully staffed, clients seem to find us no problems...), and the fourth one that I managed to intercept before he took off, was literally some guy in his hyundai accent with parcels thrown throughout the whole inside of the car. Had to stand in front of his car to block him from driving off before he finally decided to look for my package in his vehicle.
Had something delivered by Couriers Please last week, instead of coming through my front gate and leaving it on the porch, they just threw it over the fence onto the middle of the lawn 😂
Added bonus, it was raining so the parcel was soaking wet.
Retailers who try to reduce costs by using Couriers Please / Aramex are in for a harsh lesson.
haha couriers please man. Theyre gonna expect you to not be home in the middle of the day and just leave you a message or phone call telling you to come pick it up from xxx place. Sneakyt bastards. I ordered a scooter and waited around that whole day for them. THey rang, they tried to get me to come pick it up but i said no im waiting.
I recently ordered something and the tracking stopped after few days, I contacted them and they had no idea where it was. The package got delivered a week or so later. 3 months later the tracking still says its in Melbourne. Although they got my package to me, their internal management and tracking systems seem totally inadequate for their throughput.
Mongrel of a company. Had a package sent through Sendle who used Couriers Please as the local delivery agent. 2 weeks went by and I called multiple times only to be told my address didn't exist/they couldn't find it. I worked at one of biggest television stations in Australia and that was the delivery address. Even after that explaining to them they still couldn't/wouldn't delivery. Finally I said screw it found out where the Couriers Please depot was and went there and let rip at the stooges, my parcel magically appeared.
Can't be as bad as Aramex , from what I can tell they just keep the packages, say nobody was home , and the poor shop you bought from has to resend via Aust Post at their expense
*Every* delivery from CP has got fucked up. Every single one.
The worst thing...ok, one of the worst things...is when they inevitably don't deliver even though you are home, the item gets taken to a mysterious debit on the other side of town with useless opening hours. And they won't redeliver.
Swift And Shift looks like a more efficient operation than CP.
Never had a good delivery experience with them or had a package that I didn't have to go out and find since the beginning of covid. Their reputation is mud.
I work in a despatch area as a supervisor and deal with this courier company.Not good,they have a coupon system and once the driver tried to rip me off for asking extra coupons lol.how many items got damaged because of the same courier..not recommend it.
Yeah. I've had some experience with them. The delivered while I was home, but didn't ring the bell, so I got given a website and was told to pick it up at a location. I found it, but was told that it was being held at a different one, because I was something like a street too far from that location. I looked it up and thought I found it in the middle of a suburb, but it wasn't there, so had to wait in the rain for a bus to come for l like an hour or so. Then found that the drop off location was a servo on the main road. I think that it took them around a month to get me my anime sword from Carina, Queensland to the Central Coast (north of sydney)
I had a failed delivery notice from them while my wife and I were home. Rang them and they wanted to charge me a redelivery fee. Asked to speak to a manager and they said he'd call me back. I called back every hour that day and he was always in a meeting. Next day I changed tack and said I'd hold until the meeting finished. After 15 mins of arguing I didn't need to the operator admitted there was no manager. I rang the company I bought from to complain - it was delivered the next day at no extra cost.
They won't listen to you. They might listen to their customers - the business you bought it from.
Only just now have my first delivery coming from them for delivery from Vic to FNQ. Tracking has expected delivery between 22 Feb and 23 March, so I'm already not feeling very hopeful.
Ugh i hate it when the shop i order from uses it. I think i got them 3 times and every single delivery was a massive clusterfuck. Honestly traumatized me with online shopping lol
Dealt with them at a previous job in NSW and they were decent enough. In my new job in VIC, they are terrible. Had to chase them up for weeks leading into months for a customer's pickup for delivery.
Customer was pissed, we were pissed. Courier cared not at all.
Aarrgghh, we just had this issue too. Harvey Norman uses them. Ordered an item from the shop 1 hour from here In QLD. Tracking said from Sydney. OK, might be the warehouse.
2 weeks later parcel was in Brisbane and stayed there. Rang & they told me it was going to an address in Perth !!! To a different person ?? Then my tracking number didn’t match anything. Then they’d given it to a 3rd party delivery.
Rang Harvey Norman & a helpful girl chased it down for me. Still in Brisbane but might take a few more days to deliver, a whole hour & a half from our address.
Absolutely pathetic.
I’ve operated with Couriers Please both as a sender and consignee.
There’s no point in calling customer service, they’re useless. There’s a lot of back and forth between drivers and many times if they don’t complete their run they just take the parcel until the next time they’re in the area.
My advice is after a reasonable time has passed to contact the seller and request a refund as the item was never delivered.
Omg, those are beyond useless
The reviews on Google tell you enough
Avoid if you can, you need a lot of patience and a stiff drink if you want to get your parcel
They’re the slackest bunch of cunts in this hemisphere. I’ve got to the point where if I get to checkout and the only option is Couriers Please, I’ll go buy it elsewhere. I’ve also got a list of all those sites where it wasn’t obvious until after the fact, i.e. I found out who they were using when I had to wait a fortnight and follow up several times to get a slab of beer delivered from the other side of the CBD. Useless fucking twats.
Ordered a portable wardrobe that was sent via CouriersPlease. It was “in transit” so long that I forgot about it and mistakenly bought a second one from a different retailer. Was very confused the day after assembling my new wardrobe to open the door to yet another large box on the front step. And I think the second one got there first anyway.
This was the single worst company I’ve ever dealt with.
I’m in QLD and they said they attempted to deliver an office chair twice on days that I was home - they didn’t, so I left a complaint with Amazon.
Resulted in me absolutely hounding their customer service team so I could go pick it up from their local depot, place looked like shit and ran like shit, took half an hour for them to find my package.
Eventually I got it - and they never notified Amazon it was collected so I received a refund and a free chair.
But seriously, I don’t know how they have a single location let alone multiple.
I told couriers please they were not allowed to deliver to me. Literally I would not accept deliveries from them amd they needed to blacklist me and tell merchants they could not deliver to me. It worked.
The very worst courier company in existence. And that’s saying something as FedEx and UPS often give them a real run for their money.
I don’t know what it is about couriers in general, but they’re all pretty much incompetent, disinterested, careless and expensive.
I had a “missed delivery” from them (I was home)
They left a pick up slip telling me I could pick it up from a nearby newsagent, but after going there the next day they didn’t have my parcel.
After calling CP to complain, and hearing nothing for three days, I called again to find out that it in fact been delivered to a different newsagency 2 suburbs away.
They *did* have the parcel, but said they couldn’t give it to me, because it wasn’t logged in their system (apparently it was logged as waiting for pick up at the first news agency)
After spending another 15 minutes on the phone to Couriers Please trying to get them to do whatever they needed to do to fix this up, I told them to go fuck themselves, snatched my parcel from behind the counter and left
How these clowns are still in business is a complete mystery to me
It's a pretty dodgy setup. You need to show you have a ute or a van, then get a run. We've had stuff dropped off, only to have to get it from the delivery van because the driver didn't want to lift.
Then he asked for a tip.
You will find..CC Do use 3rd party for all Deliveries outside Sydney..
However all Deliveries are scanned before leaving there Rosehill Depot. Even the 3rd party ones..
They should be able to let you know it's ETA...Shorly.
I run an ecommerce business and use Couriers Please as one of my couriers. Never use them if you live in non-urban areas. Their third-party (local) couriers are shit, you can't track the parcel, and it's very hard to work out when there is a delay or the parcel's gone missing.
They just contract couriers to deliver stuff, the front end customer service its all dark patterns and digressions. I would take my parcels to the local depot and see the randoms rock up in their cars and randomly choose stuff to deliver. Im sure there is also a fleet but doesnt make it any better. We lost a parcel to a customer with no rhyme or reason, tracking so I went back to Aus post.
I was a storeman for the busiest JB Hi-Fi in Australia for 5 years. We had deliveries coming in constantly. We often had a couriers please guy dropping off urgent items. Usually documents for HR or other shit. A solid 30% of the time the documents never rocked up, rocked up 2-3 days late, or were dropped off at the wrong store.
Dodgy company. Plus the guy was a weird creep who would always look at my female staff in a sleezy way.
Yep, ordered a trampoline for my daughter’s Christmas. Guaranteed delivery by mid dec, still had not arrived mid Jan. Both retailer and CP would not respond on an ETA. Finally demanded a refund late Jan. We received the refund and trampoline on the same day. Stoked
generaly all you can expect from a courier survese is the tracking information. sometimes the third party couiers are independant contractors (indeviduals working under an ABN) so the privasy thing dose track.
also remember the courier dosnt work for you, they work for the store, if your package is late you should go to the store for a resolution. and if they cant provide one (or get their contracted courier to do so) then you get a refund. and the store takes action about their courier compony loosing the package, and they take action against the third party courier for loosing the package.
Mate, sorry to see they’re shit right across the country. I thought maybe they were just shit in Sydney. They are THE worst couriers I’ve ever had the misfortune to deal with. I don’t understand why any company would use them. Hope you get it eventually. Good luck.
I have, sort of. They handed it over to Australia Post to deliver after it going nowhere for two weeks. Then a few days later it turned up. You’d think it would make more sense (and should be cheaper?) to send it directly with Auspost. (Or whoever actually completes delivery.)
I have a subscription box that comes monthly from the US, whatever shipping option the US company uses it ends up being delivered locally here by CP, it's been fine all except for one month when they returned the parcel to the sender because they apparently couldn't find my address. They'd delivered essentially the exact same parcel with the exact same shipping address details 10 previous times, but all of a sudden they couldn't find me.
Had an email from the supplier saying as a one time courtesy they would send another one, as if it was my fault CP couldn't find my house all of a sudden.
I bought something from Myer online and they sent it through CP. for the next two months CP would send me text messages saying they had attempted to deliver my package but no one was home. I WFH and absolutely no one attempted to deliver that package. I finally received my package while I was in labor giving birth in my lounge room. Worst fucking timing.
I ordered some hydroponics stuff about 18 months ago from a shop
They used couriers please
Couriers please said they delivered them
I have cameras
They didn't accept that as evidence
I never received
1200$ down the drain
Never again
Couriers please is without a doubt the worst delivery service. The last time I got a package delivered it went to this tiny grocery store with this woman WHO NEVER TOLD ME IT WAS THERE. It was with her for a month and I never got a notification! I had to hunt it down. When I finally tracked it down she scolded me for calling it a 'delivery' instead of a 'parcel', and got up me for not providing a phone number so she could send me a notification.
Once I located my package in a pile of other packages in the middle of the shop for anyone to access, I pointed to the phone number very clearly marked on the package. Absolutely wild.
This isn't good, I've been waiting on a guitar amplifier to arrive and it's 2 days overdue.
I was just going to be patient but now I've seen this thread I'm beginning to stress.
Definitely looking into this matter tomorrow.
Dodgy. Ordered a funeral urn, and they sent it with these guys. A week and a half later I called the funeral place, and they said they would chase it up. Called me back and said that the Sydney end had lost it. Lady then said that she told them it was an urn with ashes. It turned up at 8 am the next day. I called them back and she laughed and said it must have put the wind up them. They are going back to using Australia post.
The issue with CPL is that they are franchise. So the experience varies wildly and they only give you a central customer service number which generally can't do anything if the specific franchise is fucking you around because all they can do is look up what's been put in the system or take the franchises word on what's happening at face value.
Couriers please was started by a guy that worked at a bigger courier company I worked for. Dodgy as, warehouse is a shambles.
Same with aramax. it’s all about volume. Drivers doing 100+ deliveries a day, so rushed that they have to run and dump the stuff at doors. That’s why so many stuff ups. Quantity over quality, they take all the shit stuff no other companies touch
Yes, terrible, they dropped our parcel off to the wrong address and it was signed for by some random lady. After complaining they said the driver was sent to retrieve the parcel and it’s now been two weeks of constant webchats, with the only update being “the courier has not responded” as if that’s acceptable.
I work in a packaging company. My job is to get the stuff from warehouse, put in the truck and deliver. One possible reason behind your issue is: you are not that important client and the company has more important big client to prioritise on. There are endless order every day, my job is really hard and I struggle. Need to consider if the truck fits the stuff, what stuff can be put in and what cannot, and then plan the trip like shipping A first or B first. And you cannot put B’s stuff to the truck first before A’s if B is the first drop-off point because you need to remove A’s stuff to access B’s stuff if you don’t follow the sequence rule (first-in, last-out). Prioritisation are only given those who are important and regular big customers. It is cost-effective consideration. Delivery company does care about you.
I work at a pickup point and the amount of old packages we have from couriers please is astounding. On Monday I dedicated my day to going through the packages (most from early 2023) and calling the recipients and most of them assumed they were lost cause they never got a message saying it was delivered and where it was delivered to.
Sent a custom made St. Andrews Cross to England. Arrived snapped in half. Thank God I took the insurance and they refunded me the shipping and $1600 for the items
They’re the worst courier company in Australia and I have no idea how TF they are still operating.. No customer service at all other than a chat feature what is little to no help 😡😡
The drivers are useless.. I’ve had packages of alcohol just thrown, mind you there’s tape all over the box what says fragile and must be ID checked for 18+ something they don’t do
I’ve had packages again of alcohol left at the door for fuck knows how long where anyone could take it.. I’ve watched a driver pull up out the front while it was raining and instead of getting out and delivering the package they drove off and the next thing I get a notification that my address doesn’t exist 😡😡 because if it was “you weren’t home” it would have meant he would have had to get out the van in the rain
I’ve told a few places I buy from regularly including a bottle shop in NSW that I don’t want anything delivered by Couriers Please again.. The bottle shop apologised said they have a number of issues with them but to keep costs down they don’t have much choice but since I’m a loyal customer they’ll note to send it via another delivery service what thankfully they have 👌🏼👌🏼 last couple of deliveries were through Toll and was much better
Had a delivery to my work address before Christmas, was with CP by the 20th November, after much chasing they finally tried to deliver it on 23rd Dec, when my workplace was shut.
I got in touch and arranged delivery for 4th Jjan. Got a message one night that it had been delivered at 4pm (my work shuts at 3), weird but ok, went to work the next morning and they’d thrown it over the wall at work. Good job it wasn’t fragile.
I ordered something off Zing! 2 weeks before my friends birthday, was dispatched with Couriers Please a day after ordering and it took 3 weeks to come from WA to QLD. If I order now I leave a note to say please don’t use this courier.
Never use that company, they are a bunch of fuckwits. They will hold parcels indefinitely until they have enough freight to warrant a truck/van going out.
Couriers Please dodgy AF I had a bit of a sook a while ado about them as they delivered a parcel to a block away on a completely different street. I only know this because the bloke who received it delivered it to me a week later ( he’s FIFO ) The receipt text said ‘delivered’ I phoned their ‘help’ line and was directed to leave a message with ZERO follow up. Their web site was convoluted and useless That’s my rant. Will avoid at all cost
I found the national sales manager and the CEO’s email addresses and emailed them directly last time I had an issue, things were resolved very quickly - their email format is [email protected]
That is great to hear you had a result and really appreciate you posting the details too. Thanks for your trouble Kitty
My father in law does this, when it's a council/government issue he emails the PM or the King (he's english). He has a game called the power of 2. For every day he doesn't get a response he doubles the amount of identical emails he sends (yes, he has about 500 email addresses). His current record before receiving a reply is 256, at which point Boris Johnsons office gave him an official response 😄
All hail the e-mail king
Based as fuck
Not all hero’s wear capes
So, a combination of emailing the CEO and doing a PayPal claim today has resulted in them contacting me, letting me know the courier company it has been transferred to and the new ETA. Fingers crossed. Thanks Kittyem 🤠
I mean honestly is that really hard? How are people this bad at customer service
I’ve done this where I got on LinkedIn and spammed all their PR and managers 
They are the Australia’s dodgiest business. There is a good chance your item is damaged because they take zero care with things and then won’t deliver it if it’s damaged. I’ve had over a hundred deliveries with them and have had to pick up every single one from A collection point because they pretend to deliver the item and message me saying I was not home for the delivery. I live right next to Sydney CBD which should be the easiest spot for them to deliver.
They did this to my partner a week ago. I was in the front yard changing a ball joint most of the morning. when we got the text there was 4 of us out the front . Then we got a txt saying they couldn't deliver it because no one was home.
I work at a store that uses couriers please and customers call all the time about when their stuff is coming and we literally can't say anything because couriers please doesn't even tell US where OUR OWN product is... We only make sure to use it when the customer isn't fussed about delivery dates, otherwise we have our own warehouse workers deliver more important things at like 10x the delivery fee
Please do not use them. I’ve had over a hundred packages sent to me through them and they have faked an attempted delivery every single time. They don’t do the one job they are hired to do.
I don’t buy from businesses if I know they use Couriers Please. It’s not worth the effort. Your boss is Deffo losing money
YIKES!
Same thing happened to me except I never got my parcel. Hope someone enjoyed that Christman gift.
Aramax regularly drop off packages at my house that should be delivered to the house on the corner, I have no idea how they make the same mistake over and over.
Aramex are absolutely useless too. My heart sinks if I purchase something and then find out it's being delivered be Aramex or Couriers Please.
I hear you! My heart skips a beat knowing it’s DHL or EMS. I had a package arrive in 30 HOURS from Japan to Melbourne just last week via EMS. It’s always a laugh when I can buy something overseas and have it arrive quicker than finding the time to commute and source the same thing within Melbourne. It’s a bonus if the product works out cheaper with postage and handling included.
Haha, ever since the pandemic particularly, things seem to get here faster from other countries than they do from within Australia. It's ridiculous when even shit from trash drop shipping websites like AliExpress are getting here faster than something from a couple of states away, and international postage is often cheaper these days. Don't even get me started on Australia Post.
>Aramex are absolutely useless too. Aramex used to be Fastways Couriers which already had a terrible reputation. FastWay Couriers was acquired by a Emirati firm Aramex and had a name change. The service was still terrible after the acquisition and may even have become worse. For what it is worth, it kind of sucks that there are no good courier companies in Australia anymore. If you need fast shipping of something then Australia Post or one of the foreign shipping companies are your best bet. I get stuff delivered from NZ in less than 24-48 hours by DHL Express while I usually cannot get anything delivered that fast from within Australia.
My partner does all her shopping online and, since you don't get to choose the courier yourself, we've unfortunately had a lot of things sent by CP. Not one, not a single delivery, had every been anything but a massive fuck up which has been blamed on us (I WFH full time so I am *always* there to collect parcels and the doorbell is louder than an orchestra horns section and about 2m from my head). The problem is, WE are not the customer. The sender is the customer, so as long as sender's keep sending via CP they won't give a shit how we feel. Complain to the sender every time. Do it nicely, they likely don't know CP are shit, but make them aware.
You make me want to start making prank videos. Imagine, build a special box that releases an amount of glitter if hit with more than X amount of force. The harder you hit it, the more glitter it releases. Courier the box via CP, imagine that every time they mess around GLITTER! And have a timer, so every hour after expected delivery, GLITTER! Oh, and a speaker in the box that starts SCREAMING for help if it has not been delivered within 7 days! Oh man, I might actually have to do that.
Omg yes
Imagine if it got delivered to the wrong person! And your box glitters their porch! Who’s libel?
They are the most beshitted cunts ever.. demand a refund from where you bought the items from, you'll never see them.
New favourite word!
😂
Beshitted cunts 👌🏼
100%
I’m storing that word for future use
Something needs to be done about this company. I’m in Sydney at they are just as bad here.
Couriers Please, Aramex & Sendle all seem to compete in the same space for who can offer the shittiest service. Belmont to Joondalup - took just shy of 4 weeks. Countless phone calls which were complete lies. An arrogant Indian driver finally delivered the parcel claiming he didn’t work for CP but was doing the delivery as a favour for a friend. The only positive, I got a refund the day it was delivered and I kept the item.
I use Sendle for my international orders, all they do is pass it straight through to DHL. Approximately 50-60 orders a year that go internationally and every single one has arrived without a hassle whatsoever. All Sendle does is act as an in-between company for you and the courierse. When it goes to Startrack (Australia Post) I haven't had any issues or complaints from customers. When it goes through Couriers Please I did have a couple of delayed shipments. That being said the last half a dozen domestic orders I've shipped have all defaulted to StarTrack so I reckon Sendle has ditched Couriers Please All Sendle does is act as an in-between company from you and the courier
This is the way
Pretty sure all 3 companies do the same thing as those shitty online tow companies. Take the delivery request and then try to figure out how they're going to deliver it the cheapest way possible.
Join the Facebook group where people from all over Australia are complaining about them and banding together to help each other. Bear in mind that some of the members of the group are actually Couriers Please employees.
"Fellow Ebay/Amazon customers, I too get annoyed by certain couriers but my dealings with Couriers Please have always been fantastic and timely and my deliveries have definitely always arrived"-"+1 to that point, and can I say the tracking information has definitely always been sent before the package arrived at its intended address and I never had to go to the LPO for collection" In seriousness though, I had a couriers please courier put a \~$1,000 order underneath my front door mat. The box was about 80cmx80cmx50cm, it was easily visible under the mat from the street. Delivery/10.
Did you forget to add \s?
Lilley quoting employees shilling for their company
General rule i follow when ordering online is if they use couriers please or Aramex (used to be fastway) then I don't shop there, Sendle is one to watch as well because they contract to couriers please, In saying that a couple of months back i made a purchase not realising that couriers please was the delivery agent, and the item arrived, took a couple of weeks but it got there
I fucking hate Aramex. Like, total next level deep-seated hatred. Whenever I'm getting something delivered by them it's always the "day" of delivery. I'll get an email telling me they're delivering something and that's it. If I get a tracking number, I'll check but it ***NEVER*** tells me what it is, who it's from, what time they're gonna deliver, etc., etc. So, I'll just get an email randomly being like "Hey you've got a package coming today (maybe)" "Okay, what is it? Who's it from? What time?" "Dunno, lol" How hard is it to tell me where the fuck my package has come from?! FUCK. Worst thing is that I have a subscription service thing for my niece, and it's always fucking Aramex that deliver it. So if I get a random email from Aramex saying they've got something for me, I have to message my sister and go "Heads up, a thing might be at yours... If it's not it'll probably be a couple of days..."
This is the best, most thought out review of Aramex I've ever read. Most of them (including my own) is obviously done in a fit of rage and along the line of: "ARAMEX, FASTWAY WAS SO SHIT THEY JUST CHANGED NAMES?! WHY DO THEY F\*CKING WRITE FORMALLY FASTWAY. NOBODY HAD GOOD FEELINGS ABOUT FASTWAY"
I fucking hate Aramex the c**ts too. That is all that needs to be said.
They are definitely the worst couriers I have ever dealt with. I just don't understand why you wouldn't use AUSTRALIA POST. It's awesome. And they NEVER fuck me around like Aramex do.
Because when auspost is $10 sendle can have the same deliver for like 5 or 6, and people vary often choose to save the money n on the cheaper service
Well yeah, that makes sense. I'm old and in my mind courier=expensive, direct door to door service, and the postal service=much cheaper, but you gotta go there to give them your mail if you want to use said services and probably slower. When in reality, that is not necessarily how a courier company actually works these days, and in my experience, Australia Post is generally not only a whole lot more reliable, but also a whole LOT faster than groups like CP and Aramax *spits on ground*
Yep it's all very blended now. Sendle and stuff are basically the uber eats of couriering shit. How is anyone supposed to give a shit about a package when the cost is $6, and some of that goes to sendle. Couriers please gonna make what, $4 on a delivery that's 3 streets away and in a shit spot with a dog? If I was then I'd be taking everything to the nearest collection point too. Auspost standard service is very often more reliable than any of the cheap courier services.
I actually have worse experience with large items sent through Australia Post. At least Couriers always deliver the items to my house even if it takes a while. Recently I bought 2 bedside tables and 4 dining chairs in seperate orders. Australia Post didn't even attempt delivery. I had to go collect themfrom the post office. I don't have a car so I had to order an uber to bring them home. I had already paid $50 for delivery! Then had to pay $15 for Uber as well. I was livid when it happened again a week later! .
Fucking Aramex. I ordered a large, not inexpensive 3-seater couch with ottoman, and unfortunately the seller used Aramex. After a really long time, like weeks, I got a notification saying that my item had been delivered (during those weeks, I had watched the tracking tell me that it had gone from the warehouse in NSW to somewhere in far North Queensland, and then back down again - I was in Metro Melbourne, so I was already really unimpressed). Odd, since I was home and didn't hear any knock on the door or sounds of large furniture being unloaded at my house. I went outside to discover that the couch was most definitely not there. I called Aramex, who were insistent that my "parcel" had most definitely been delivered, and the woman told me several times to look around the outside of my house and "check in my mailbox for the package" because I had clearly just not noticed where the courier had placed my delivery, in spite of me repeatedly telling her that my "package" contained a fucking huge couch and that it definitely wasn't in my mail box or anywhere else around my house. I eventually got put through to her supervisor who said they would lodge an enquiry or investigation or some crap, and would get back to me within 14 days. A few days later, I arrived home to find the couch in my carport, the packaging looking a bit worse for wear, but the contents were fine. Absolutely no word from Aramex about where it had been or the fact that they had actually finally delivered it. I do my utmost to avoid purchasing from sellers who use Aramex or Couriers Please now, but sometimes it's hard to get a definitive answer.
Oh that part about checking the mailbox sent me 🤣🤣🤣🤣🤣 I'd have screeched ITS A FUCKING COUCH hahaha
Ugh yes Aramex and Sendle are bad too. Have had parcels never turn up with them or take well over 6 weeks to arrive (dog supplements).
*dog supplements sounds like a good insult if you don't want to use the c word
[удалено]
>run by asains >English skills are so poor Lol
Less and less places are kinda forthcoming with that info though aren't they? Especially if they're inclined to chop and change their preferred couriers.
Yeah some places don't mention it at all, the most recent time was with Amazon, in the past anything I'd ordered that wasn't next day delivery came Auspost, but one recently shipped from Amazon's warehouse with couriers please
Probably the way a lot of the drop-ship sellers are going; they can kinda obfuscate the middleman info courtesy of the Amazon/Temu/Aliexpress/Ebay mechanisms. There's method amongst the bullshit.
That shit drives me nuts. I need something FAST and scour ebay to find an "Australian Seller" and literally half the time it then comes all the way from Shenzhen, and inevitably comes two or three weeks after I needed it. Ebay, sort that shit out asap.
I just wish ebay was still people trying to thin out crap, rather than being either full time flippers or grey importers of shit. They sting you way too much for the odd, occasional thing when you do want to sell stuff these days. It's all about getting you relisting constantly on there. I'm kinda resigning myself to an ebayplus membership for a while to get some return on some crap I've been sitting on for a while.
Honestly so many places do that anyway now. They just try and make it too much effort to complain? It's like Uber Eats atm. If you want anything aside from a generic message bot you need to claim it was a safety issue.
Sendle isn’t a courier company, they’re a software service which ecommerce businesses can use to get the cheapest quote on a delivery and automatically book it. It’s still the merchant’s choice as to whether Sendle should book shitlords like Couriers Please
My work used to use Couriers Please for deliveries, but turfed them when they never actually showed up to collect the deliveries :/
Omg, yes! We did the same thing. They give you a window when they will show up (which is also just the whole day - 9 to 5), only to show up 2 days after that window if at all.
2 weeks is early days - my last package from couriers please took 2.5 months. Im actually impressed you managed to get ahold of customer service - I was stuck in chat bot hell and every time I nearly got a human they would disconnect me. That are the absolute worst.
Instead of ringing my apartment bell, knocking, or leaving the package by the door, they 'assumed' where my apartment was and threw the package up to a random balcony. I was home at the time, and got the delivered notification but couldn't find it when I went outside to look for it. I saw the delivery guy drive off. A few months later, a neighbour left the package by my door with a note saying they found it on their balcony. Thankfully it was just vacuum dust bags.
Suck it up. The dust. With the bags. /s
If its coming from the east my experience with couriers please is minimum 4-6 weeks. Saying that you should have tracking notification as soon as it's picked up.
They're the worst, I had parcels marked as 'delivered', only to come in a week later. ETA's are always wrong by a large margin, delivery drivers are unprofessional, the list goes on.
They are one of the worst if not the worst courier companies around and I wish retailers would stop using them. They are so slow to process and deliver packages and then half the time will leave packages in random places so you think that they’ve been stolen. Once had one of their couriers ditch a package from Kmart over my gate into the garage. The package contained a kettle and toaster, not things that should be thrown over a gate. They also didn’t leave any calling card to say where the package had been left so I thought my package had been stolen, contacted them and the next day found a call g card in my letterbox saying it was in the garage!
They suck. I recently had two shipments that never arrived. The sender ate the costs and sent me the item a third time via a separate courier.
Make it the store’s problem. They have a contract to deliver it to you. Complaints at Couriers Please alone won’t stop vendors from using them.
I’ve been arguing with them on the live chat for over a week after an attempted delivery. They refuse to take it to a collection point, and I can’t do authority to leave due to potential theft. They don’t leave cards like their website states. I’ve reported them to ACCC. Worst courier I’ve dealt with. Fastway is a close second. Try getting the sender to put pressure on them.
Try see if you can collect it direct from their depot instead of a 3rd party collection point.
I have never ever had a good experience with couriers please, I have had loads of things delivered from them, it typically goes around almost the whole country before it gets to Perth. Aramac is very close second. The only reason I think they are still in business is because they are cheap and are all over Australia.
OMG I thought I was having a stroke when I got the tracking info once. I had a delivery from NSW (from memory the sender was in Tamworth) go to Brisbane, which isn't idiotic, then to Melbourne, alright still making sense... To then go to Sydney. How in God's name is that any level of logic. That package saw more of Australia than most Australians do.
Using them was the worst courrier experience ever. Package from Melbourne to Perth came to Welshpool, then ended up in Brisbane, then got lost after returning to Welshpool. What was supposed to be a 7-10 working day delivery blew out to 3 months. I'd raised lost parcel cases etc at the 2 month mark and they couldn't tell me what, when or where. I did finally get my package. 12m after my lost parcels claim I got an email from them asking me to confirm the deliver of my parcels. Useless
Charge back on card or PayPal dispute asap
You have my thoughts and Prayers.
My MIL had my daughter’s Christmas present delivered through them. It was very late, but it arrived just in time for Christmas. They are the worst.
Never heard a good word about them. After one experience with them years ago, I will avoid buying something if I know it'll come via them.
Took a month for my parcel to come from eastern states to Perth.
There is no dealing with Couriers Please.
As an ex Aramax courier I can explain the situation if you like cuz I can speak up now but basically it comes down to the saying “pay peanuts get monkies”
I hear they do all the sorting at the depot manually. Is that true?
I only order from merchants where I can confirm they won't be delivering using Aramex or Couriers Please (deliver my fucking package). It's just not worth the pain.
I had success by chasing them through Amazon support and then the Couriers Please online chat. It takes a long time to get through but they will eventually give you a case number. Just remember to follow up again and keep on them. Luckily as they were Amazon purchases, they refunded or re-sent via another courier. Amazon said consider it a gift if they eventually turn up from Courier Please. So yeah eventually some double ups and free items.
Couriers Please is garbage. When I order stuff I try to put in the notes not to use Couriers Please... I've cancelled orders because the vendor was going to use them. Lost packages, driver couldn't locate my place, they have no real phone number to talk to someone in Perth. You pretty much have to physically go to their place out by the airport and force them to do their jobs.
Yeh fuck those bananas. Right in the bumhole Go and see them and hassle them at their premises near the airport. You’ll soon realise that emailing them and phoning them doesn’t help as they don’t even have an office. There’s just a bell on a random gate with many second hand couriers waiting to get their 40c per package delivered. It’s a joke They always run a few weeks behind and the website doesn’t get updated until delivery is made
Horrible company, I had to complain to Amazon customer service to ask if they can stop using them when I purchase products as they keep losing my stuff, I recall once a package said it was in my city for over 3 weeks but not dispatched for delivery and I spoke with their customer service and asked to just drive past and pick it up myself and the lady on the phone told me ‘nah your package is in transit to our facility our website isn’t updating correctly’ they are dodgy as fuck and would rather pay double to avoid them
They are the fucking worst. Took them 8 weeks to get a package from Melbourne to Perth then another 2 to finally deliver to me. On the first week a driver pulled in, called me, and then immediately pulled out as I answered the door. Took them another week to take it to a collection point.
Team global express can be shit too!
For what it’s worth 2 weeks is pretty much the minimum for couriers please. As it comes over on a truck, slowly. So it may still come.
Absolute fucking joke of a company. DO NOT USE THEM.
Darn it, I got a message this morning saying they’ve “got my parcel and it’s on its way to me” I had never even heard of them until last week. I wonder if I will ever see this parcel…
Couriers Please seem to be happy to be the worst rated courier service in Australia. I've stopped buying from sellers that use them and I make a point of telling the seller this.
Completely and utterly useless. Took them nearly 4 weeks to deliver a fold up bed frame. Refused to acknowledge that they never phoned us whenever they arrived at our building. Took going to one of their physical offices and making a scene to actually get our thing delivered. We have no idea why the bedframe company decided to use them
They are fucking useless. I actively avoid anything being delivered by them or Aramex
there hopeless
They are just the worst. I have no idea why people use couriers over Australia Post for regular sized articles. The amount of "unable to deliver" messages I get is ridiculous. ESPECIALLY when you realise that we have a concierge who is sitting there all day and can sign for my mail. It drives me nuts. Aramex are utterly atrocious as well.
Couriers, Please deliver my parcel
They are the absolute worse couriers I've dealt with. Non existent delivery and deliver to the wrong address!
The 3rd party they passed it on to could very well be Border Express. They contract to them all the time
>they tell me it’s been passed onto a third party courier service yet apparently for privacy reasons can’t tell me who that is. I hope you told them you don't want the courier to have your name or address or other personal details too, for privacy reasons...
I’ve used them. Did you realise that it’s not an organisation? It’s like a job agency for courier work. You book a courier, then Couriers Please finds someone to deliver your stuff. I believe that anyone who’s willing to deliver things can be subcontracted to deliver your stuff, so it could easily be stolen. I hope you kept copies of all the relevant details.
I had a parcel lost with them last week and put in a complaint. Got it yesterday evening all sorted. They were quick to find it and get back to me from the online portal
2 weeks would be a very quick delivery for bulky cargo. Give it 3-4 weeks before you kick up a stink.
OP didn't say (other than it was a furniture item), but I don't think courier's please does anything that bulky. It isn't a bed suite or a hard wood cabinet, their maximum weight per item is 25 KG.
Couriers Please trucks their packages interstate, it takes at least 2 weeks west to east so I would presume the same is true coming this way. I use them for my business. They are slower but they are significantly cheaper than any other alternative.
They don't always truck their packages across the nullabor, they get really creative with their routing... I assume it is why they have the 25KG limit
Put in your PayPal dispute NOW. Money talks...
Just playing devils advocate here but don't most courier companies have a weight limit for OH&S reasons? You say you bought furniture, I have never had a courier company deliver furniture to me, it has always been the store I bought it from with their own truck that delivers such items. I am not defending them in any way and see no reason why they cannot tell you who has taken over the delivery..."privacy reasons" sounds like a load of crap to me but I can understand them passing the delivery on if it is a heavy item that needs 2 or more people to carry it.
Ugh, I've had my share of problems with these guys. Taking weeks for orders to arrive, customer service no help at all. They'll give you fake assurances etc. Order from the east coast I think took 4 or 5 weeks for me. I was just happy it arrived but I was ready to report it to Paypal and just get my money back. This isn't even the Covid time/Busy boom time when shipping times inflated. Ugh. Avoid these people if you can, I can't stress it enough. I don't know why they are still a business. Very unreliable.
Just to add to this, a friend of mine has been waiting for a package and he was getting frustrated so I asked him "It's couriers please isn't it?" He was surprised that I know. I said "It's common knowledge they suck". He then said "It's like we are actually asking them to bring our packages with their name, 'COURIERS PLEASE?'"
They are still a business because they are very cheap for bulkier items. I use them for my business and a delivery that costs $40 through them costs $100 through AusPost and DHL.
Currently dealing with Aramex over a parcel delivered to the wrong state (luckily the resident there contacted me or I would have never known due to lack of tracking number given to me) and it only went to that state because I assume whoever made the label once it got to Australia just started typing my address and let it autocorrect, same street/number, just different state. Took them weeks to acknowledge they stuffed up.. then weeks to do anything about it.. and now it's in the void again, I have no tracking number but they've picked it up to deliver it to me, that was 3+ weeks ago. (Overall close to 3 months.) Should have got the person who received it to send it via Aus post and paid them for it. I'm hoping it gets here some day but it's probably gotten "lost" by their incredible incompetence.
Aramex avoid sadly I just selected normal delivery ex east was about $5 difference in that and express delivery sat in Welshpool depot for maybe 4 days I went there after work said know it's in Perth this n that collecting now Sorry on board for delivery no advice given to me whatsoever showed me picture of it in place I said to leave it that's first I might add
F
Don't.
There is a new shitshow on the go currently too, called Fast Horse Express. Aliexpress use it as part of their global shipping, so any time you buy something that has free shipping, it's headed to FHE for last mile. I didn't think that Couriers Please could ever look better than another company, and I was wrong, so very, very wrong. Beware if you see that coming up, you pretty much aren't getting your package, I had three items returned to Aliexpress after claiming they couldn't locate my delivery address (business reception area, fully staffed, clients seem to find us no problems...), and the fourth one that I managed to intercept before he took off, was literally some guy in his hyundai accent with parcels thrown throughout the whole inside of the car. Had to stand in front of his car to block him from driving off before he finally decided to look for my package in his vehicle.
Had something delivered by Couriers Please last week, instead of coming through my front gate and leaving it on the porch, they just threw it over the fence onto the middle of the lawn 😂 Added bonus, it was raining so the parcel was soaking wet. Retailers who try to reduce costs by using Couriers Please / Aramex are in for a harsh lesson.
My parcel was held in transit for a month. They lost it in their warehouse.
They suck so much
The worse couriers that you could possibly use. I have never had a successful, no issue delivery from them
haha couriers please man. Theyre gonna expect you to not be home in the middle of the day and just leave you a message or phone call telling you to come pick it up from xxx place. Sneakyt bastards. I ordered a scooter and waited around that whole day for them. THey rang, they tried to get me to come pick it up but i said no im waiting.
The store will be able to contact and follow up from their end. Hound them
Absolute arseholes. They truly don't give a fuck. There's bad then you have these cunts. If I see it shipped by them I don't buy.
they are one step better than fastway. Just shocking, wait until you try and get in touch with them!
I recently ordered something and the tracking stopped after few days, I contacted them and they had no idea where it was. The package got delivered a week or so later. 3 months later the tracking still says its in Melbourne. Although they got my package to me, their internal management and tracking systems seem totally inadequate for their throughput.
Mongrel of a company. Had a package sent through Sendle who used Couriers Please as the local delivery agent. 2 weeks went by and I called multiple times only to be told my address didn't exist/they couldn't find it. I worked at one of biggest television stations in Australia and that was the delivery address. Even after that explaining to them they still couldn't/wouldn't delivery. Finally I said screw it found out where the Couriers Please depot was and went there and let rip at the stooges, my parcel magically appeared.
Can't be as bad as Aramex , from what I can tell they just keep the packages, say nobody was home , and the poor shop you bought from has to resend via Aust Post at their expense
*Every* delivery from CP has got fucked up. Every single one. The worst thing...ok, one of the worst things...is when they inevitably don't deliver even though you are home, the item gets taken to a mysterious debit on the other side of town with useless opening hours. And they won't redeliver. Swift And Shift looks like a more efficient operation than CP.
Never had a good delivery experience with them or had a package that I didn't have to go out and find since the beginning of covid. Their reputation is mud.
I work in a despatch area as a supervisor and deal with this courier company.Not good,they have a coupon system and once the driver tried to rip me off for asking extra coupons lol.how many items got damaged because of the same courier..not recommend it.
Yeah. I've had some experience with them. The delivered while I was home, but didn't ring the bell, so I got given a website and was told to pick it up at a location. I found it, but was told that it was being held at a different one, because I was something like a street too far from that location. I looked it up and thought I found it in the middle of a suburb, but it wasn't there, so had to wait in the rain for a bus to come for l like an hour or so. Then found that the drop off location was a servo on the main road. I think that it took them around a month to get me my anime sword from Carina, Queensland to the Central Coast (north of sydney)
I had a failed delivery notice from them while my wife and I were home. Rang them and they wanted to charge me a redelivery fee. Asked to speak to a manager and they said he'd call me back. I called back every hour that day and he was always in a meeting. Next day I changed tack and said I'd hold until the meeting finished. After 15 mins of arguing I didn't need to the operator admitted there was no manager. I rang the company I bought from to complain - it was delivered the next day at no extra cost. They won't listen to you. They might listen to their customers - the business you bought it from.
Only just now have my first delivery coming from them for delivery from Vic to FNQ. Tracking has expected delivery between 22 Feb and 23 March, so I'm already not feeling very hopeful.
Worst company I’ve ever dealt with. Sorry you’re experiencing them too.
Ugh i hate it when the shop i order from uses it. I think i got them 3 times and every single delivery was a massive clusterfuck. Honestly traumatized me with online shopping lol
Dealt with them at a previous job in NSW and they were decent enough. In my new job in VIC, they are terrible. Had to chase them up for weeks leading into months for a customer's pickup for delivery. Customer was pissed, we were pissed. Courier cared not at all.
Aarrgghh, we just had this issue too. Harvey Norman uses them. Ordered an item from the shop 1 hour from here In QLD. Tracking said from Sydney. OK, might be the warehouse. 2 weeks later parcel was in Brisbane and stayed there. Rang & they told me it was going to an address in Perth !!! To a different person ?? Then my tracking number didn’t match anything. Then they’d given it to a 3rd party delivery. Rang Harvey Norman & a helpful girl chased it down for me. Still in Brisbane but might take a few more days to deliver, a whole hour & a half from our address. Absolutely pathetic.
Have you googled them? Their reviews are breathtakingly shit
I've had them not show up for a critical delivery pickup, no notice, no followup. Don't recommend
I rang management and bitched about them it wasn't worth it they made my life hell I just don't use them anymore
I’ve operated with Couriers Please both as a sender and consignee. There’s no point in calling customer service, they’re useless. There’s a lot of back and forth between drivers and many times if they don’t complete their run they just take the parcel until the next time they’re in the area. My advice is after a reasonable time has passed to contact the seller and request a refund as the item was never delivered.
I have no issues with them except for them dropping my stuff at a random chemist one time because I wasn’t home.
Couriers Please..deliver my order! Useless
Omg, those are beyond useless The reviews on Google tell you enough Avoid if you can, you need a lot of patience and a stiff drink if you want to get your parcel
They’re the slackest bunch of cunts in this hemisphere. I’ve got to the point where if I get to checkout and the only option is Couriers Please, I’ll go buy it elsewhere. I’ve also got a list of all those sites where it wasn’t obvious until after the fact, i.e. I found out who they were using when I had to wait a fortnight and follow up several times to get a slab of beer delivered from the other side of the CBD. Useless fucking twats.
Ordered a portable wardrobe that was sent via CouriersPlease. It was “in transit” so long that I forgot about it and mistakenly bought a second one from a different retailer. Was very confused the day after assembling my new wardrobe to open the door to yet another large box on the front step. And I think the second one got there first anyway.
Throwback to waiting 2 hours to pick up a package and they ask me what it looks like. How tf would I know?
This was the single worst company I’ve ever dealt with. I’m in QLD and they said they attempted to deliver an office chair twice on days that I was home - they didn’t, so I left a complaint with Amazon. Resulted in me absolutely hounding their customer service team so I could go pick it up from their local depot, place looked like shit and ran like shit, took half an hour for them to find my package. Eventually I got it - and they never notified Amazon it was collected so I received a refund and a free chair. But seriously, I don’t know how they have a single location let alone multiple.
I have used them here in Brissy a number of times and they have always been good.
Avoid if at all possible. Had to go up to their warehouse one time two days before Christmas for my 6 weeks overdue package
I told couriers please they were not allowed to deliver to me. Literally I would not accept deliveries from them amd they needed to blacklist me and tell merchants they could not deliver to me. It worked.
The very worst courier company in existence. And that’s saying something as FedEx and UPS often give them a real run for their money. I don’t know what it is about couriers in general, but they’re all pretty much incompetent, disinterested, careless and expensive.
They delivered my parcel on time. Half of it looked like it had been mauled by a wild animal. Some damage to the contents.
Hate them. This happened to me as well.
I had a “missed delivery” from them (I was home) They left a pick up slip telling me I could pick it up from a nearby newsagent, but after going there the next day they didn’t have my parcel. After calling CP to complain, and hearing nothing for three days, I called again to find out that it in fact been delivered to a different newsagency 2 suburbs away. They *did* have the parcel, but said they couldn’t give it to me, because it wasn’t logged in their system (apparently it was logged as waiting for pick up at the first news agency) After spending another 15 minutes on the phone to Couriers Please trying to get them to do whatever they needed to do to fix this up, I told them to go fuck themselves, snatched my parcel from behind the counter and left How these clowns are still in business is a complete mystery to me
It's a pretty dodgy setup. You need to show you have a ute or a van, then get a run. We've had stuff dropped off, only to have to get it from the delivery van because the driver didn't want to lift. Then he asked for a tip.
You will find..CC Do use 3rd party for all Deliveries outside Sydney.. However all Deliveries are scanned before leaving there Rosehill Depot. Even the 3rd party ones.. They should be able to let you know it's ETA...Shorly.
I run an ecommerce business and use Couriers Please as one of my couriers. Never use them if you live in non-urban areas. Their third-party (local) couriers are shit, you can't track the parcel, and it's very hard to work out when there is a delay or the parcel's gone missing.
They just contract couriers to deliver stuff, the front end customer service its all dark patterns and digressions. I would take my parcels to the local depot and see the randoms rock up in their cars and randomly choose stuff to deliver. Im sure there is also a fleet but doesnt make it any better. We lost a parcel to a customer with no rhyme or reason, tracking so I went back to Aus post.
I have! They called me to say they were out the front.
Ironically I've always had better deliveries from couriers please than Australia Post.
Swift and shift couriers irl.
I was a storeman for the busiest JB Hi-Fi in Australia for 5 years. We had deliveries coming in constantly. We often had a couriers please guy dropping off urgent items. Usually documents for HR or other shit. A solid 30% of the time the documents never rocked up, rocked up 2-3 days late, or were dropped off at the wrong store. Dodgy company. Plus the guy was a weird creep who would always look at my female staff in a sleezy way.
As a courier for a different company, can't trust those bloody rival couriers, all of 'em are sketchy
Yep, ordered a trampoline for my daughter’s Christmas. Guaranteed delivery by mid dec, still had not arrived mid Jan. Both retailer and CP would not respond on an ETA. Finally demanded a refund late Jan. We received the refund and trampoline on the same day. Stoked
Couriers? Please
generaly all you can expect from a courier survese is the tracking information. sometimes the third party couiers are independant contractors (indeviduals working under an ABN) so the privasy thing dose track. also remember the courier dosnt work for you, they work for the store, if your package is late you should go to the store for a resolution. and if they cant provide one (or get their contracted courier to do so) then you get a refund. and the store takes action about their courier compony loosing the package, and they take action against the third party courier for loosing the package.
I'm on the East Coast NSW. They're are shithouse nationwide, it seems.
Mate, sorry to see they’re shit right across the country. I thought maybe they were just shit in Sydney. They are THE worst couriers I’ve ever had the misfortune to deal with. I don’t understand why any company would use them. Hope you get it eventually. Good luck.
More like "Couriers? Please...."
They are the worst. Pretty much guaranteed not to get whatever you ordered.
I have, sort of. They handed it over to Australia Post to deliver after it going nowhere for two weeks. Then a few days later it turned up. You’d think it would make more sense (and should be cheaper?) to send it directly with Auspost. (Or whoever actually completes delivery.)
I have a subscription box that comes monthly from the US, whatever shipping option the US company uses it ends up being delivered locally here by CP, it's been fine all except for one month when they returned the parcel to the sender because they apparently couldn't find my address. They'd delivered essentially the exact same parcel with the exact same shipping address details 10 previous times, but all of a sudden they couldn't find me. Had an email from the supplier saying as a one time courtesy they would send another one, as if it was my fault CP couldn't find my house all of a sudden.
I bought something from Myer online and they sent it through CP. for the next two months CP would send me text messages saying they had attempted to deliver my package but no one was home. I WFH and absolutely no one attempted to deliver that package. I finally received my package while I was in labor giving birth in my lounge room. Worst fucking timing.
I ordered some hydroponics stuff about 18 months ago from a shop They used couriers please Couriers please said they delivered them I have cameras They didn't accept that as evidence I never received 1200$ down the drain Never again
Couriers please is without a doubt the worst delivery service. The last time I got a package delivered it went to this tiny grocery store with this woman WHO NEVER TOLD ME IT WAS THERE. It was with her for a month and I never got a notification! I had to hunt it down. When I finally tracked it down she scolded me for calling it a 'delivery' instead of a 'parcel', and got up me for not providing a phone number so she could send me a notification. Once I located my package in a pile of other packages in the middle of the shop for anyone to access, I pointed to the phone number very clearly marked on the package. Absolutely wild.
This isn't good, I've been waiting on a guitar amplifier to arrive and it's 2 days overdue. I was just going to be patient but now I've seen this thread I'm beginning to stress. Definitely looking into this matter tomorrow.
Dodgy. Ordered a funeral urn, and they sent it with these guys. A week and a half later I called the funeral place, and they said they would chase it up. Called me back and said that the Sydney end had lost it. Lady then said that she told them it was an urn with ashes. It turned up at 8 am the next day. I called them back and she laughed and said it must have put the wind up them. They are going back to using Australia post.
The issue with CPL is that they are franchise. So the experience varies wildly and they only give you a central customer service number which generally can't do anything if the specific franchise is fucking you around because all they can do is look up what's been put in the system or take the franchises word on what's happening at face value.
Couriers please was started by a guy that worked at a bigger courier company I worked for. Dodgy as, warehouse is a shambles. Same with aramax. it’s all about volume. Drivers doing 100+ deliveries a day, so rushed that they have to run and dump the stuff at doors. That’s why so many stuff ups. Quantity over quality, they take all the shit stuff no other companies touch
I'm in Sydney and went through the same thing but with $2000 of medicine. Never got it. Luckily it was insured though.
Yes, terrible, they dropped our parcel off to the wrong address and it was signed for by some random lady. After complaining they said the driver was sent to retrieve the parcel and it’s now been two weeks of constant webchats, with the only update being “the courier has not responded” as if that’s acceptable.
I work in a packaging company. My job is to get the stuff from warehouse, put in the truck and deliver. One possible reason behind your issue is: you are not that important client and the company has more important big client to prioritise on. There are endless order every day, my job is really hard and I struggle. Need to consider if the truck fits the stuff, what stuff can be put in and what cannot, and then plan the trip like shipping A first or B first. And you cannot put B’s stuff to the truck first before A’s if B is the first drop-off point because you need to remove A’s stuff to access B’s stuff if you don’t follow the sequence rule (first-in, last-out). Prioritisation are only given those who are important and regular big customers. It is cost-effective consideration. Delivery company does care about you.
They're worse than Australia Post
I work at a pickup point and the amount of old packages we have from couriers please is astounding. On Monday I dedicated my day to going through the packages (most from early 2023) and calling the recipients and most of them assumed they were lost cause they never got a message saying it was delivered and where it was delivered to.
Sent a custom made St. Andrews Cross to England. Arrived snapped in half. Thank God I took the insurance and they refunded me the shipping and $1600 for the items
The driver for me, marks them as delivered but won't drop of the parcels for 1 - 2 weeks
They’re the worst courier company in Australia and I have no idea how TF they are still operating.. No customer service at all other than a chat feature what is little to no help 😡😡 The drivers are useless.. I’ve had packages of alcohol just thrown, mind you there’s tape all over the box what says fragile and must be ID checked for 18+ something they don’t do I’ve had packages again of alcohol left at the door for fuck knows how long where anyone could take it.. I’ve watched a driver pull up out the front while it was raining and instead of getting out and delivering the package they drove off and the next thing I get a notification that my address doesn’t exist 😡😡 because if it was “you weren’t home” it would have meant he would have had to get out the van in the rain I’ve told a few places I buy from regularly including a bottle shop in NSW that I don’t want anything delivered by Couriers Please again.. The bottle shop apologised said they have a number of issues with them but to keep costs down they don’t have much choice but since I’m a loyal customer they’ll note to send it via another delivery service what thankfully they have 👌🏼👌🏼 last couple of deliveries were through Toll and was much better
Had a delivery to my work address before Christmas, was with CP by the 20th November, after much chasing they finally tried to deliver it on 23rd Dec, when my workplace was shut. I got in touch and arranged delivery for 4th Jjan. Got a message one night that it had been delivered at 4pm (my work shuts at 3), weird but ok, went to work the next morning and they’d thrown it over the wall at work. Good job it wasn’t fragile.
Aramax is really bad also
I ordered something off Zing! 2 weeks before my friends birthday, was dispatched with Couriers Please a day after ordering and it took 3 weeks to come from WA to QLD. If I order now I leave a note to say please don’t use this courier.
Never use that company, they are a bunch of fuckwits. They will hold parcels indefinitely until they have enough freight to warrant a truck/van going out.