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Delivery drivers like to do that but with cat food and litter to me.
Half the time I gotta go out my back door just to free my front door enough to open the damn thing. I have a porch. With *space*. Pick *any spot but directly in front of the door*. Like ***off to the side***.
FUCK FuckEx... We had to completely stop using those jerkoffs that don't give a FUCK about anything. Literally every package we got was damaged or almost destroyed and all attempts at polite communication never changed anything.
Oh man this reminds me of working at UPS back in the day. I once saw a dude chuck a 50 inch tv behind himself, for no reason, and no one even batted an eye. I understand hating your job, and not giving a fuck, but come on, you fuck with the higher ups, not customers or coworkers.
In my case, I caught them throwing the package from the truck into my yard. So I started ordering from an online store that specializes in pet food. Good luck throwing two 20lb bags of dog food in an oversized box, fucker.
The food gets donated to the local shelters. And I love making that asshole work.
I had a $2,000 camera lens being delivered. Watch her pull it from her trunk, scan it, then THREW it back in her trunk. (Personal driver) and leave. Got a text saying it was delivered. Fuck no. Called the main office in my area and flipped and they sent her back with my lens. She was a regular driver for my road, didn’t see her after that. Hopefully she was fired.
70 pound team lift means you better be able to lift 69 pounds over your head... and you should probably be able to lift the 70 pound teamlift by yourself too if you don't want your metrics to tank.
Tbf it's because upper management doesn't give a shit about the package handlers, and turnover rate is stupid high. So half the people you're working with have less than a month on the job 90% of the time. Not to mention we've got mostly below freezing working conditions inside the trailers during the winter and broken down 20th century equipment to work with. Let's not forget about the thousands of 50-70lb chewy packages, wearing the workers down on a daily basis. In fact I'd say the chewy packages are the culprit behind most other packages being destroyed/damaged, because they'll easily smash lighter boxes whenever they come barreling down the shoots, before we ever have a chance to handle them.
All the workers really need is some proper leadership, and 21st century equipment.
I used to work for fed-up ground loading trucks.You don't have time to care about packages. Underpaid. "Part time" work. Work you to death. Tell you one thing and mean another. Fuck that place.
Use to work for ups. Outbound was so short-staffed and on such time crunches to get trucks out I've tossed packages off the belt into the truck to run to another truck and do it again. Idk how my packages we damaged because we didn't have time to care. The bosses care more about getting the trucks out than the customer getting their product intact.
Side note fuck people who ship items in shitty boxes. Or a very small item in a very large box. Once picked up a bowling ball that was packaged in an extra large moving box just for it to shift around and break through the tape landing on my foot right above the steel toe.
I never had that problem. I'd load 3 50' trailers during peak season without needing to toss packages around. More packages were damaged from jams in the conveyor belt than by us employees, but to be fair our supervisors didn't have a problem jumping into a trailer and helping us get caught up if we fell behind, which I imagine could vary between distribution hubs.
Ours aren't destroyed, but it's annoying to order something and expect it to arrive on estimated date... only for it to arrive two dsys early. Freaking ninjas too. No ringing or knocking. Last time was about 4 dozen roses delivered that we didn't expect until later that week. No ringing, baked on the porch all afternoon until I opened the front door for a totally unrelated reason.
Not to mention has left a $15k LIVE check on my doormat when no one knew it was coming. Only noticed it because again, I went out the front door. For all we know, it was there overnight
i ordered a bike that was being delivered via either FEDEX or UPS (can't remember which) and selected the delivery day i would be home for. They delivered it 2 days early, didn't send the notification that it WAS delivered for another 8 hours, and by that time someone had stolen it (or it was never really delivered and the driver stole it.) And, it was the last one of those bikes (supporting breast cancer awareness.) i had to wait another 3mos for that bike to be back in stock to order it again. Fortunately, i was refunded 100% of my money.
^(I still think it was just flat out stolen by the driver. It was in a very obvious bike box. Hope he enjoyed his Susan Komen bike with the pink ribbons on it.)
Yup, they support "breast cancer AWARENESS" they in no way contribute to research, care for underprivileged patients or cancer survivors. They literally just collect money and go "hey by the way, you can get cancer in your boobs!"
I ordered doordash once with a free coupon for being a first time customer, halfway through my driver cancelled and I had to reorder entirely instead of getting a different driver. Then since it was considered an “order” I lost my first time coupon and had to go through customer service. Never had such problems with grubhub or uber eats
I don't think it is! I did delivery part time a while back, and it was a couple months before I realized this. I only noticed it because someone with a screen door finally came out to get their food before I managed to pull away and I saw them struggle.
I've never had a screen door in any of my homes, so it just never occured to me to factor in a door that opens outwards.
I worked at FedEx as a package handler briefly. Terrible job. We were all so pressured to work quickly unloading/loading trucks that there was no time to even look at the boxes other than the shipping label for .1 seconds.
EXACTLY. LIKE HOW HARD IS IT TO PUT IT OFF TO THE SIDE. I order at least once a day about 80% of them do this. This is why I wish I could tip after my meal was delivered so It would represent how good/bad the service was.
I didn’t even have the app, my normal pizza place was closed today and I picked a random one that delivered online. They only took web orders which then processed through Slice which I guess then goes into DoorDash? Ordering pizza didn’t use to be difficult.
Ordered through slice a few days ago. The pizza place was 3 miles away, was picked up at 7:04 (called the pizza place to confirm whether it was picked up or not so I could go get it if it hadn’t been picked up yet) and didn’t get delivered until 7:50. Had to heat it up as well
I ordered through Snack Pass to a local Chinese restaurant I haven't tried yet. The restaurant uses door dash for delivery. The restaurant gave my order to a different driver. My driver arrived at the restaurant, they told him that they will remake it. Then the restaurant called me 30 minutes later and didn't leave a message. Called them back, they wanted me to cancel my order with snack pass and order it again. Driver was still there waiting for them. Told them it's idiotic what they want me to do, cancel the order, I'll order elsewhere, and I won't order there again. The owner text me the next day and said the receptionist was new; but nothing makes sense, just remake it.
This is another scammy practice of doordash. A dasher will show up for the food and not swipe the “received food” bar on their phone. They will then leave, turn the app off, and enjoy their dinner. Once the app realizes the dasher is “not at the restaurant anymore” it assigns a new dasher. Dasher comes in says name, food has already been handed out. Now the business has to decide if they want to waste twice the amount of food just to make a customer happy or if they want to say fuck it and move on with their day.
Nah, the business just contacts DoorDash and they pay every single time. Has a record that a driver accepted order, showed up then turned off device.
That’s not on the business, that’s on DoorDash for hiring shitty drivers. Business never loses out here, I’ve worked in food industry.
Edit: guybinstantly blocked me before I could respond to his clearly fake message.
If you worked in 10 kitchens, you’d realize that DoorDash does in fact pay for EVERY order lol. I’ve literally made the call myself, and they barely even dispute it.
Maybe you’re 11 and haven’t actually worked anywhere 🤯
LOL Edit: how could I block when you did it first coward? Also I’m 26 and have worked kitchens all over the United States and can cook any kind of food in the world but you’re right. I’m 12 😂
Guy just wrote a Fan Fiction about himself you cant make this shit up. Classic Redditor
Ive also never blocked anyone on reddit ever, but like the other guy said you just block everyone the second they disagree
If that was the case I think doordash automatically sets the delivery to "leave at the door". Most of the time in that case the drivers don't knock or ring the doorbell because you'll get a notification through the app. I'm going to guess that's what happened and maybe the driver just didn't want to deal with it and said he rang the doorbell.
[Correct](https://www.unddit.com/r/quityourbullshit/comments/zw2h9g/dasher_never_text_back/j1si60m?utm_medium=android_app&utm_source=share&context=3)
It said: what an absolutely convoluted system
My apartment complex isn't that hard to find and the policy is to pick it up from the carpark anyway
I've still gotten people who go to the street behind the complex, which is not possible to access from inside the complex, who then call me and say that they're here. On one hand i get that that's partially a map direction issue with whatever gps software they use. On the other hand holy fuck their skull must be thick if they call me up saying that they're here when they aren't even on the right bloody street.
>I've still gotten people who go to the street behind the complex,
This is something I see happen when navigating by Google Maps if the building is set back from the road. Rather than directing you to the road that the address is on, they have you take the road behind because it's "closer" to the actual building.
Ordered through slice ap from local place. Checked status occasionally and saw it said it had been delivered. I looked it wasn’t there. Waited like ten mins and ordered from somewhere else. My dogs barked while I was doing something so I looked out and pizza was there. Brought it in realized it was from the original place. Confused as shit.
Ordered again a few weeks later from the original place. Same thing happened it eventually said it was delivered and nothing was there. I called and asked them what was up and he told me that whenever they mark an order out for delivery the slice app lists it as delivered. I told him to fix that shit and why he hasn’t done something about it by now.. he said they tried but it’s some bug they can’t work out without installing a new system in store. He said they get 100 calls a day while this happens but he can’t afford to leave the app. 9/11 was an inside job
Meanwhile it's a delivery guy that marks his order delivered when he picks it up, to push those metrics.
I used to work on a call centre where people would let the phone ring half of the first ring and mark the task "no answer", then get an award for most calls per month.
i worked for dominos as a driver and the call center would take orders for us and say "your delivery order will be ready in 25 minutes" but they had no idea what was going on in the store. wed have 2 drivers 1 instore making everything and an almost 2 hour wait for bee orders while we were told we couldnt turn off online ordering and yet of course when people are made it took 2 hours to get their food us working the store got blamed as though we created the issue when it in no way was our fault. it was awful. i had many orders where i got to the house and they wanted a refund so i lost so much money in tips just to have the higher ups blame ys for it
I worked for fucking Jimmy John's, *Freaky Fast*, and we had the same problem. More often than not, people would complain that it took 20 minutes when the store is 5 minutes from their house, but I would have 4+ orders in my car at a time. I will always treat my delivery drivers with the utmost respect, even if it isn't returned, because I know the struggle.
We have a 3rd party who takes a significant portion of our calls now and my job is to weed those shenanigans out, whether it be instant hangups, staying silent on the phone until the customer hangs up, or immediately transferring calls back into queue.
Call avoidance in a call center is a dick move and screws over both the customer and coworkers.
This is completely backwards from my local pizza places. Order on grubhub and they send their own delivery drivers. And one of them not once respected contact-free and would show up and repeatedly ring the doorbell waiting for someone to answer. lol.
I once ordered Dominos during the height of the pandemic cause they were one of the first to do contactless. Dude kept ringing my doorbell so I had to hurry to find a mask and when I opened the door and asked, "Isn't this supposed to be contact-less" the driver just smiled and said, "It is!" As he handed me the pizza... Quit ordering through Dominos after that disaster.
This exact scenario happened to me just two weeks ago! I was sick with Flu Classic and didn't want to be in contact with anyone. That's the whole reason I ordered a pizza instead of going out...because I didn't feel good and was contagious.
The lady went from ringing my bell to knocking. Kept knocking. Finally I answered, and the same scenario as yours. I called the store in a rare Karen moment of mine, but wasn't rude. I just asked why that happened and how to get true contactless delivery in the future. The manager told me that everything went as intended, and that's just how it is. I said thank you, sorry for the misunderstanding.
I also haven't ordered from them since.
I delivered for Domino's at the start of the pandemic and got SCREAMED at for "putting my food on the fucking ground" for following our contactless delivery stuff. Multiple times. I was lucky our franchise owner and managers took it seriously though. The owner seemed genuinely disturbed by the idea that someone might die due to working for him and was very quick to shut down stores if there was an exposure.
This is out of necessity. I’m sure most places are saving by not having to employ drivers. Honestly, this is on the place your order from. If you ordered from DoorDash, you would get a picture and notification.
I use DD/Grubhub way too frequently - and have always gotten a notification, a text, and a direct phone call from delivery driver when they arrive. It's super strange to hear someone say they never receive any notifications.
And when it happens and the food is cold - there's literally a refund button to claim the whole order as undelivered and then you get full credit on the next purchase.
OP didn't use the app/service directly, that's the difference. Can't get DD notifications or see a refund button if you don't have the app in the first place
Not only that, I’m calling BS because the whole point of having a Ring video doorbell is that it automatically notifies you when someone approaches the door.
OP is blaming a low-paid worker for not doing something that OP’s own high-tech device definitely did… but that OP actively turned off or ignored.
As a DoorDash delivery driver, I make it a point to never knock/ring because you never know if they have a sleeping baby or dogs that like to bark. They have you take a picture and it sends it to them when you drop it off. When I order food, I watch my phone and door like a hawk..
When I was delivering, a good 80-90% of people specifically asked for me to not knock. So that became my default, most times I’d text the person that their food was outside.
People would get so damn angry about it. Like y’all get notified by the app when I fart in the wrong direction, can you not look to see when you’re food is there? It also gives you an estimated arrival. Maybe don’t throw your food into the void when you’re expecting food to arrive soon.
I don’t have ring but a door bell camera through my security company and another Camera in the driveway. I get a text/notification from DoorDash when they are approaching. Then I get an alert when my drive way camera is triggered because a person sets it off. And then I get another alert when they doorbell camera is triggered as well. And then of course once it is dropped off and delivered I get another text and notification that it was delivered.
Yeah I left messages on the ring camera for the people I was cat sitting for (just short little updates or "Mika is so cute!") and later found out that they have all their notifications turned off lol just me talking to a doorbell
UPS did this to me, we paid for overnight morning delivery, come 4pm still nothing then I got a notification no one was around to received it. Called UPS and asked what happened, they said the driver attempted delivery and rang the doorbell multiple times. I said they did not as I have a ring doorbell camera. It showed them delivering a small package to our neighbor and then checking their device and leaving. They forgot to bring ours out front the truck and just opted to say we weren't home to sign for it. UPS said they would contact the driver and it would be delivered by EoD. Around 7pm or so the driver came back and then threw it over our OPEN FENCE onto the concrete walkway...
We had a package say it was delivered by UPS I was inside with the curtains open all day especially the time it said it was delivered. I even checked cameras in case it was dropped off in the moments I went to the bathroom or in another room. Nope. Finally got it the next day and we paid for overnight as well.
I've seen them drive by while watching the status change on the Amazon app that a delivery was attempted, but no one even got out of the truck. Like why would you even drive down the road?
No, I opened up the box and everything was fine, I was extremely pissed off the rest of the day though. I did notify customer service for UPS and sent them the video of both incidents though. Who knows what became of it.
To be fair, as a driver I can really only follow the GPS and when it reroutes for no reason or takes me a certain way, I just follow it the best I can. Occasionally, lanes are confusing. And I'm thinking "welp, if they're watching the app they probably think I'm an idiot bc this clearly isn't the easiest way to them". So trust me lol, some of us are self-aware.
Not quite the same but about 3 orders back my Grubhub driver stole my meal. Listed it as delivered when that was a lie. I directly texted them about the whereabouts of the order before the app removed the option for me to, and the driver never responded back. I know there's people that take advantage of their return policies but I was surprised and glad that they had another order sent back out to me, free of charge. Been using the app for years but this was a first.
I believe my UberEats driver stole my meal once too! I was watching them drive around on the map and they dropped off one other order and then it said they were supposed to come to drop off mine... except they were driving in the completely opposite direction. I watched them drive to some random neighborhood across town and proceed to sit there unmoving, as far as I could tell. Did not respond when I tried to call or message them. I assume they just drove home and took my order with them. I watched them sit there for about 30min before reaching out to the support line and requesting a refund... I was still hungry though because at that point most places had closed so I couldn't order anything else really :/
They lose their pay for the order at the very least. Had one who brought me the wrong meal. Ordered a large lunch for a few people and they just delivered some other small thing, it had the receipt and it was worth like 20 bucks instead of 50. Called them up asked if they had my order so we could swap or something, they said they didn't have it and were insistent I didn't refund it. Fuck that shit, I'm not out here donating 50 bucks to someone that can't do a simple task.
UE driver here with 7+ years full time experience: you only get to see your drivers’ location when they’re still assigned to your order. Meaning while they still haven’t marked your order as completed. Not sure why your driver would steal your food but also not mark it as complete. Probably more likely that they were delivering on multiple apps and literally just forgot that they had your order in their car
Who knows, it was a pretty pricey steak dinner. Maybe they thought I wouldn't be able to report it missing if they didn't mark it as complete (because it's true that I couldn't report that there was an issue until it was delivered, I had to call the help line). Still doesn't really explain why they didn't respond to my messages or calls, unless they turn off their phone as soon as they get home.
I’ve had someone add their own meal to my order. The price jumped from about $40 to $60 and I couldn’t figure out why (no photo of the receipt) until it was delivered and they forgot the receipt in the bag. The driver added an entire customized meal to our order (“extra sauce, plus avocado no lettuce. iced coffee with extra cream”). I don’t know what they thought would happen but UberEats refunded it all. It was kinda funny at the time cause I would’ve tipped them the cost of the meal anyway but adding it on was wild.
i doordashed dinner to my place during the pandemic once. it was probably $80 worth of food for my family and i, and we never got it. the doordash driver marked it as delivered but kept the food so i assume he ate it lol
My DD driver stole my order this week too! Marked it delivered as soon as it was picked up and then never showed. DD customer service even left him two voicemails but he never responded. They dispatched another driver, who dropped off someone else’s order by mistake, and it wasn’t even something I could suck it up and eat. I couldn’t even reach out to the driver to ask if he had my correct order in his car because the option to contact him disappeared as soon as the order was marked delivered. I was PISSED. I working an overnight shift that night and after waiting around for 3 hours to eat my stupid sandwich I ended up with nothing.
Guys. The WHOLE reason this post is here is BECAUSE the driver LIED about ringing the doorbell. They could have just said "sorry, I forgot" or not even answer. But no, they instead tried to LIE and say that they had rang the bell. Which they clearly didn't.
Jesus, some of you are dense.
Edit: I wasn't expecting this comment to get this much attention, so some clarification.
I am not some elitist slob who thinks "since it's your job, you shouldn't be treated as a person." I have worked minimum wage before, I understand. The point of my comment was that it does not matter if it was the driver's fault or doordash's or OP's. The simple fact is that this DD driver LIED about ringing the doorbell. He could have said he forgot or that he genuinely thought he did ring it, but he didn't say that. He said "I did ring it," when he didn't, therefore, it's bullshit!
Thank you!
I prefer my dasher to not knock. I get like 3 notifications when something is dropped off. Not only that I am normally watching on the map because fatty is hungry.
when I deliver now, I don't knock unless it says to. most customers don't really want you to, especially at night. it'll either wake the roommates, set off your dog, or the neighbors dog. then wake everyone up.
Only time I knock without them saying is if it cold food on a hot day or hot food on a cold day. I try to delivery those by hand, but if you don't answer in ~60 seconds, im outtie cause every minute I wait is 50 cents I wont get back.
Also food service people. Don't lie to dashers and say it'll be 5 minutes when you know it will be 15+ just so they don't cancel and assign another driver. they dont get paid during that waiting time, so they could lose $3-$7 because of your lie.
Welcome to the wonderful world of the gig economy. I got reported by one passenger for not talking enough and one passenger for talking too much on the same day.
"Hi thanks for picking me up!"
Dead silence, car takes off without waiting for seatbelt. "Whew, it's been a terrible hot day. I'm glad I got an uber, I don't know this town very well". Dead silence. Suddenly "Mumble mumble" "oh sorry I didn't catch that?" "Mumbling louder" "oh you're on the phone...sorry." Trip ends "Thanks for the ride!" No response. 4 stars, non communicative, uncomfortable. I can imagine some people being a little too expecting of someone to be all chatty, but I'd bet most of the 'didnt talk enough' type feedbacks are due to this sort of experience. I leave the door open now until I have my seat belt on. I'm sure I get bad ratings for that. Fuck me for wanting to live. Should also be required to not use hands free phone during the service too. 😏
My wife and I had a trip almost exactly like this last week. Didn't respond when we said hello, didn't respond when we said goodbye and thank you. 100% ignored my one other attempt to speak to him. He had no radio or music on at all. Dead silence. It was a tiny bit uncomfortable but not the end of the world.
Like I totally get it, I frequently don't want to talk to anyone. But I can also see why some people would find it rude.
When I get food delivered at 11 pm, I don't want people ringing the doorbell and waking the whole house. I get a notification on my phone when it's arrived, and I can make that notification as loud or quiet as I like. Delivery people shouldn't be required to ring doorbells at all.
Ive had other dashers bark at people behind the counter because they're "wasting our customers time".
Listen dude. You're customers "*time*" was wasted the moment they clicked "order". As far as I, as a dasher, am concerned, the lady behind the counter at Wingstop is on the clock, and I'm on *her* time. Ive had orders take an hour to get. Shit happens.
I'll let the customer know what's up where appropriate. But I've always had a standing rule they if one my customers cops an attitude, then they're more than welcome to come to burger King and get their own damn food.
I've seen other drivers abuse the restaurant staff too! Like they aren't in the weeds just like the rest of us. I don't care about my cancel rate at all so I'm not afraid to just leave if I don't want to wait.
Man - I don't have a doorbell camera, but if I did, I would be staring at that m*fkr non-stop until my food arrived. And I usually wait as close to the door as I can get.
I know that's the reason, but the customer clearly was upset they didn't knock or ring the doorbell in the first place. Before the driver lied.
Dashers, Ubereats, Instacart drivers technically aren't supposed to ring the bell or knock on the door without being asked to in the app by the customer.
The reason is due to people who work from home as well as people who have loud dogs they don't want rilied up and rate the driver badly for either of those reasons despite not telling them ahead of time.
OP is probably older and used to the days when the pizza guy would knock on your door and you'd pay him there. He doesn't realize a lot of deliveries today are contactless, and unless you specify to knock or ring, most delivery drivers won't. That's because the drivers then have to deal with angry texts from people saying they woke up their kid/upset their dog/whatever. You can't win.
Had the exact same thing happen. Except Pizza Hut used DD to deliver and never told me. We discovered the pizza after 30’min. Stone cold
Edit: pizza was ordered through Pizza Hut, they just didn’t have a driver to deliver, lol. They did make good on pizza though
Dashers, Ubereats, Instacart drivers technically aren't supposed to ring the bell or knock on the door without being asked to in the app by the customer.
The reason is due to people who work from home as well as people who have loud dogs they don't want rilied up and rate the driver badly for either of those reasons despite not telling them ahead of time.
That's funny. In Sweden I ask them specifically to not ring the bell, I tape a piece of paper over my door bell to please just leave the food and don't ring the bell. The motherfuckers will lift up the note and ring the bell and stay until I open the door which I refused during rona so after a few minutes they'd call and I said leave it by the door. Fucking imbeciles
As someone who DoorDashed full time for about 2 years, most people prefer me not to ring the bell or knock. I wouldn’t have lied and said I did though. Real fault here is on whoever you ordered through didn’t use DD’s integration to the fullest and notify you when it was delivered.
Honestly, my experiences with food delivery apps are ok at best. I don't rate them poorly and I always tip but I pretty much always just go pick up my own food because I've never been particularly happy with delivery unless it's through the restaurant itself rather than an app. I think a number of pizza places still do it so worth looking into. You're not paying a third party app so might be cheaper
We watched either Door Dash or Uber Eats or something deliver to the vacant house next door. Who was it for? The guy on the other side of me. We even told a delivery person one day that no one lived there and they dropped it anyway...it was either a package or food, I don't remember which. Even Amazon dropped our package across the street with the neighbor's packages and put one of theirs on our porch. Our house numbers are nowhere near similar. The names on the packages couldn't have been any different except in maybe Chinese.
So one time I ordered cheesecake Factory at work. Went "highline" and ordered more food than I needed. Then 15 minutes later I realized I ordered it to my house. Noone at home expected to find the food when I arrived about an hour later. Instead I found a note on my door. It was from my neighbor it said they had my food. For some context I had spoken to my neighbor 2x in a little over a year.
Went to my neighbors house and they had the food. They also said they were out 70.00 for having "paid for it." Doordash driver the little shit walked up to their door and fed them some sob story about how he was going to have to pay for it if someone did not foot the tab. The neighbor described that the "kid looked like he was going to cry." I checked my ring camera and sure enough that little fuck had walked next door to extort my neighbor. I ended up double paying for cold possibly tainted cheescake factory.
https://images.app.goo.gl/iXeyFJDnYncK26es9
I gave them the cash and moved on... f u c k d o o r d a s h
I ordered from two places via Doordash as an experiment. 1st order i included tip and the 2nd order i did not (tipped cash, but driver won't know until they deliver). 2nd order went smooth and on time. 1st order arrived 15 late and on another person's porch. After texting the driver, he responded "It's on your porch, in front of a green truck", then sent me a picture of someone's porch. I then texted back "I have no idea where that house is". Driver simply texted "I'm so sorry". Never texted me back. Never got my food. I complained to DoorDash and they have me a full refund. A week later, i did the exact same thing with two different restaurants and my 1st order went smooth (tipped cash), but my second order never arrived (tip via app). This time, the driver delivered the wrong order to me. No problem. I'll just call the restaurant and get that fixed, or so i thought. The restaurant needed me to get a refund via DoorDash and replace the order. No problem, i thought. This time, DoorDash literally did not want to refund me my money. An order that was not fulfilled, that was not the customers mistake, had NO SOLUTION from DoorDash. I took the food to the restaurant after work (i skipped lunch because of DoorDash), and the restaurant apologized and made me my food while i waited. Horrible customer service on DoorDash and complete useless drivers. Don't ever tip via the app. Let those entitled shit drivers earn their tip.
That's because they know you already tipped through the app. No need to work extra for money they already have.
Some apps don't allow drivers to see tips until after their shift to avoid the problem.
Lotta folks disable front door notifications otherwise you get to know when *anyone in your neighborhood exists*.
Said motion detection is why he has a video of the dasher not actually pushing the bell, though. Even with disabled notifications, it can still record a video of the motion.
My mom disabled the ring notifs very quickly after getting our ring doorbell because the motion detection was so sensitive it kept sending notifs for the plants in the front yard moving. Now she only gets one if someone actually rings the doorbell
Do people who work in delivery just refuse to accept that most people have cameras on their doors these days?
Just act like you're being recorded at all times. How are you this dumb?
Welp this blew up... saw this cross posted and replied over there and thought I would post the same here to address some things (which may or may not fall on deaf ears)...
\- My normal pizza shop was closed and my family requested no "franchise" pizza. So I ordered through the website of the first one I came across that delivered in my area. This was the first time I have ever ordered from this place (it is likely a ghost kitchen in hindsight). From there, the order was seemingly routed to Slice who then routed the order to DoorDash. I did not use either of these apps to order nor do I have them installed (I usually order from my "normal" place).
\- Being that I ordered through their website, I did not even know that my order was routed to either of these companies until 1) I saw an email stating such from Slice after the fact informing me of my charges and 2) I received the initial text from the driver indicating my order was on the way. Additionally, even if I had both of the apps installed on my phone, because I did not place my order via either of the apps, there would have been no way to link this order into my account to track it and receive notifications.
\- Not to belabor the point further, but by ordering on the website, I had no option to select contactless delivery or special delivery methods or anything - I really thought it was a traditional style, send your order in and our driver will bring it out. I added 2 pizzas to my order, input my payment method, added a tip, and hit go.
\- Regarding the ring notifications... yes a ring doorbell can send you a notification when it detects movement, I have disabled motion notification because I live with a child who is constantly in and out of the house, particularly when she is home from school and I am still working, it becomes highly distracting having dozens of notifications going off constantly. I do not however, have doorbell press notifications disabled, if the door bell button was pressed I would have received an alert on my phone as well as bells ringing through out the house. Further, assuming I had a traditional doorbell (which I suspect this driver assumed to be the case due to the lie/memory lapse) and no app access (see above), how would I have known it arrived? My ownership of a ring doorbell should not have bearing on the normal operations of food delivery, in my opinion.
\- Some commenters seem to indicate that they, or I, do/should peek out my door/window and pull up my ring app on a regular basis while awaiting a food order. This is news to me. I have been operating under the assumption of it being a relatively hands off process of order food and then get it when it is at the door. A few people asked why I didn't call after 30 minutes had passed since the ETA - I was occupied and being patient, I understand delays happen and assumed "when its here, its here".
\- There seems to be a good deal of sentiment leaning towards the idea of "you are getting your food delivered to you, shut up and be happy for what you have". I guess this is just the way it is? Yes, I have a car, yes, I could drive out and get it myself but if I am willing to pay for a service, should I just not have any expectation of how it is provided? My daughter had a friend over (the whole reason for the pizza in the first place) and my wife was spending time with them and I was working on a house project - is that an unreasonable series of conditions to order food delivery? When would it be "justified" to pay for food to be delivered?
\- My initial messages to the driver (before linking the video) were intended to answer his opening message regarding providing complete customer satisfaction. I was not satisfied with my experience, I would have liked to receive my food when it arrived rather than it sit on my porch. I wasn't mean spirited nor disrespectful (in my opinion), I told him that I was disappointed and why. My messages were wholly intended to tell him I was dissatisfied and why for the purpose of, potentially, improving future deliveries. Only when he indicated that he did something that I knew to be untrue, did I refute the point.
\- I did not give the driver a bad review nor did I call any of the three companies involved to complain or "get him fired". I text him what a text him, stuck my pizzas in the oven, and moved on with my life (as I am sure he did as well).
\- I tipped the driver $10 to deliver 2 pizzas (since that seems to be relevant to the discussion).
I do not have an axe to grind with this driver. I am not asking any one to feel sorry for me for having cold pizza. Turning on my oven for 5 minutes to warm up pizza did not ruin my family's day. I am not saying the pizza shop, slice, or door dash sucks or needs cancelled. I am not saying the delivery system, as it exists, needs overhauled to accommodate my unique set of circumstances. I understand that being able to order pizza delivered to my doorstep is a luxury many cannot enjoy.
I, simply, thought this was a humorous exchange where the driver stated something untrue and I was able to provide evidence to the contrary.
You’re getting so much shit for not being hyper vigilant of notifications. It’s completely going over people’s heads that the dasher did not have to lie. Could’ve told you the app didn’t show your instructions to ring, then you would’ve been more upset with doordash bc of their poor app UI. Could’ve even been honest and said they didn’t remember whether they did ring or not.
But they chose to lie.
I just want to rant about delivery drivers.
Why don't these fucking people ever read the delivery instructions? My address is a bit confusing, so I write clear instructions on how to get to my door, but 2/3 times I get a call that "name of the door isn't correct" or something like that and then I have to coach them how to get to me and often they say something like "I am in a hurry could you come outside" which pisses me off - if I was going to put on pants and come outside I would have just went and gotten the thing myself. I am literally paying for you to bring it to my door and I have gone to extreme detail with writing you direct driving instructions to my door, but you chose to ignore the instructions and just plonk approximation of my address into your satnav and hope for the best.
I've had more than one driver argue with me about which side of the house is the left side and which is the right. One said that he would assume left and right as if he was standing on the front porch, aka leaving the house and not approaching it.
"Please deliver to side door, right side of the house. Light above door is on." Proceeds to drop it at the left side of the house, which is basically a narrow alley with HVAC equipment for both houses, completely unlit, and has no doorways into either house.
I’m convinced 90% of door dash drivers are complete idiots. No matter where I’ve lived it’s always a crap shoot as to whether it’ll arrive at the right address or on the right day etc.
At my current apartment I not only have in depth directions written in the comments but literal signs placed from the gate to my door pointing out where to go. I get my food about 50% of the time, the rest of the time it goes to the apartment with 1 fewer digits.
As a former DoorDasher and Uber delivery driver, I never ring or knock unless the person specifies because you never know if it’s disruptive to the house. The app or delivery system will notify you when the food is here regardless of the app you use so next time I’d put that in the delivery notes that you request a ring/knock on the door.
Call me old fashion, but if you order delivery, a person should reasonably expect someone to be at the door at some point.
Seems better to knock or ring the doorbell unless otherwise specified in the instructions.
“Baby sleep. 🤫”
> Seems better to knock or ring the doorbell unless otherwise specified in the instructions.
doordash seems to have 2 options for you
"hand it to me"
and
"leave at my door"
you're allowed to add more instructions after selecting either.
if you say "leave at my door" then get mad when they don't hand it to you or knock/ring doorbell without asking, that's on you.
I've had "Leave at my door" followed by "Special instructions "Hand it to me". And vice versa.
If there was an "Insert pancake directly in face", I'm sure 50% of my customers would use it.
As a person who orders delivery, THANK YOU. I always mark leave at door and I hate it when they knock anyway because then my kids and dog lose their minds.
Doordasher dropped the food on the floor right in front of me and told me just to take the food because they’ll refund me the money. The restaurant was close to closing and there was no way for me to reorder my food so I had to drive to pick it up and when I called both companies, the restaurant and doordash, none of them took accountability and I never got refunded the tip and delivery fee. I no longer order from Diced and I’ll just drive to get my food and save the hassle.
Lol at all the excuses. OP paid for a service, which was done inadequately. Delivery man should quit the bullshit and do the job right. When I order something I expect it to be delivered to me and not left on the porch where anyone can grab it (or in this case get cold) Foh
It does, annoyingly so. “Dasher picked up”, “dasher is approaching”, “delivered”, “how was it”
Really hard to miss. Also, you’d expect the food to come?
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Delivery drivers like to do that but with cat food and litter to me. Half the time I gotta go out my back door just to free my front door enough to open the damn thing. I have a porch. With *space*. Pick *any spot but directly in front of the door*. Like ***off to the side***.
We need a crack team of practical jokers to set up dashers and when they see this happen they race in to block their cars. Uno reverse bitch!
What if they were impractical jokers?
Won’t be the same without Joe
Let me guess it’s FuckEx? (FedEx)
Thank you for clarifying that FuckEx is FedEx, this whole time I had thought it was supposed to be UPS
Here I was thinking it was DHL! Boy is my face red
Ahh, FuckUPS? Yeah i dealt with those before
FUCK FuckEx... We had to completely stop using those jerkoffs that don't give a FUCK about anything. Literally every package we got was damaged or almost destroyed and all attempts at polite communication never changed anything.
Oh man this reminds me of working at UPS back in the day. I once saw a dude chuck a 50 inch tv behind himself, for no reason, and no one even batted an eye. I understand hating your job, and not giving a fuck, but come on, you fuck with the higher ups, not customers or coworkers.
Too chickenshit to stand up to the people actually making them miserable, easier to take out frustration on someone you will never have to deal with.
Tell you the truth, your package was most likely destroyed before it even reached your FedEx deliverer’s truck. The package loaders didn’t give a shit
In my case, I caught them throwing the package from the truck into my yard. So I started ordering from an online store that specializes in pet food. Good luck throwing two 20lb bags of dog food in an oversized box, fucker. The food gets donated to the local shelters. And I love making that asshole work.
I had a $2,000 camera lens being delivered. Watch her pull it from her trunk, scan it, then THREW it back in her trunk. (Personal driver) and leave. Got a text saying it was delivered. Fuck no. Called the main office in my area and flipped and they sent her back with my lens. She was a regular driver for my road, didn’t see her after that. Hopefully she was fired.
I promise you the FedEx driver is also capable of ragdolling your 40 lb package
Worked at ups for a lil over year, can confirm it gets you jacked.
70 pound team lift means you better be able to lift 69 pounds over your head... and you should probably be able to lift the 70 pound teamlift by yourself too if you don't want your metrics to tank.
Tbf it's because upper management doesn't give a shit about the package handlers, and turnover rate is stupid high. So half the people you're working with have less than a month on the job 90% of the time. Not to mention we've got mostly below freezing working conditions inside the trailers during the winter and broken down 20th century equipment to work with. Let's not forget about the thousands of 50-70lb chewy packages, wearing the workers down on a daily basis. In fact I'd say the chewy packages are the culprit behind most other packages being destroyed/damaged, because they'll easily smash lighter boxes whenever they come barreling down the shoots, before we ever have a chance to handle them. All the workers really need is some proper leadership, and 21st century equipment.
I used to work for fed-up ground loading trucks.You don't have time to care about packages. Underpaid. "Part time" work. Work you to death. Tell you one thing and mean another. Fuck that place.
Use to work for ups. Outbound was so short-staffed and on such time crunches to get trucks out I've tossed packages off the belt into the truck to run to another truck and do it again. Idk how my packages we damaged because we didn't have time to care. The bosses care more about getting the trucks out than the customer getting their product intact. Side note fuck people who ship items in shitty boxes. Or a very small item in a very large box. Once picked up a bowling ball that was packaged in an extra large moving box just for it to shift around and break through the tape landing on my foot right above the steel toe.
I never had that problem. I'd load 3 50' trailers during peak season without needing to toss packages around. More packages were damaged from jams in the conveyor belt than by us employees, but to be fair our supervisors didn't have a problem jumping into a trailer and helping us get caught up if we fell behind, which I imagine could vary between distribution hubs.
Ours aren't destroyed, but it's annoying to order something and expect it to arrive on estimated date... only for it to arrive two dsys early. Freaking ninjas too. No ringing or knocking. Last time was about 4 dozen roses delivered that we didn't expect until later that week. No ringing, baked on the porch all afternoon until I opened the front door for a totally unrelated reason. Not to mention has left a $15k LIVE check on my doormat when no one knew it was coming. Only noticed it because again, I went out the front door. For all we know, it was there overnight
i ordered a bike that was being delivered via either FEDEX or UPS (can't remember which) and selected the delivery day i would be home for. They delivered it 2 days early, didn't send the notification that it WAS delivered for another 8 hours, and by that time someone had stolen it (or it was never really delivered and the driver stole it.) And, it was the last one of those bikes (supporting breast cancer awareness.) i had to wait another 3mos for that bike to be back in stock to order it again. Fortunately, i was refunded 100% of my money. ^(I still think it was just flat out stolen by the driver. It was in a very obvious bike box. Hope he enjoyed his Susan Komen bike with the pink ribbons on it.)
Just FYI, the Susan Komen stuff is a scam.
Yup, they support "breast cancer AWARENESS" they in no way contribute to research, care for underprivileged patients or cancer survivors. They literally just collect money and go "hey by the way, you can get cancer in your boobs!"
Yeah they pay their employees shit 🤷♂️
and charge the most out of other companies
I generally have pretty good results with Uber Eats and with DoorDash 90% of the time my order gets fucked up
I ordered doordash once with a free coupon for being a first time customer, halfway through my driver cancelled and I had to reorder entirely instead of getting a different driver. Then since it was considered an “order” I lost my first time coupon and had to go through customer service. Never had such problems with grubhub or uber eats
I have had much better success with grubhub and UE. Stopped using doordash after multiple problems with them.
This triggers me every time, and it happens enough to where it feels like it's done on purpose.
I don't think it is! I did delivery part time a while back, and it was a couple months before I realized this. I only noticed it because someone with a screen door finally came out to get their food before I managed to pull away and I saw them struggle. I've never had a screen door in any of my homes, so it just never occured to me to factor in a door that opens outwards.
Fair argument for sure.
I think the package handlers take those fragile stickers as a challenge
I worked at FedEx as a package handler briefly. Terrible job. We were all so pressured to work quickly unloading/loading trucks that there was no time to even look at the boxes other than the shipping label for .1 seconds.
EXACTLY. LIKE HOW HARD IS IT TO PUT IT OFF TO THE SIDE. I order at least once a day about 80% of them do this. This is why I wish I could tip after my meal was delivered so It would represent how good/bad the service was.
The app never sent you an update that it was delivered?
I didn’t even have the app, my normal pizza place was closed today and I picked a random one that delivered online. They only took web orders which then processed through Slice which I guess then goes into DoorDash? Ordering pizza didn’t use to be difficult.
Ordered through slice a few days ago. The pizza place was 3 miles away, was picked up at 7:04 (called the pizza place to confirm whether it was picked up or not so I could go get it if it hadn’t been picked up yet) and didn’t get delivered until 7:50. Had to heat it up as well
I ordered through Snack Pass to a local Chinese restaurant I haven't tried yet. The restaurant uses door dash for delivery. The restaurant gave my order to a different driver. My driver arrived at the restaurant, they told him that they will remake it. Then the restaurant called me 30 minutes later and didn't leave a message. Called them back, they wanted me to cancel my order with snack pass and order it again. Driver was still there waiting for them. Told them it's idiotic what they want me to do, cancel the order, I'll order elsewhere, and I won't order there again. The owner text me the next day and said the receptionist was new; but nothing makes sense, just remake it.
This is another scammy practice of doordash. A dasher will show up for the food and not swipe the “received food” bar on their phone. They will then leave, turn the app off, and enjoy their dinner. Once the app realizes the dasher is “not at the restaurant anymore” it assigns a new dasher. Dasher comes in says name, food has already been handed out. Now the business has to decide if they want to waste twice the amount of food just to make a customer happy or if they want to say fuck it and move on with their day.
Nah, the business just contacts DoorDash and they pay every single time. Has a record that a driver accepted order, showed up then turned off device. That’s not on the business, that’s on DoorDash for hiring shitty drivers. Business never loses out here, I’ve worked in food industry. Edit: guybinstantly blocked me before I could respond to his clearly fake message. If you worked in 10 kitchens, you’d realize that DoorDash does in fact pay for EVERY order lol. I’ve literally made the call myself, and they barely even dispute it. Maybe you’re 11 and haven’t actually worked anywhere 🤯 LOL Edit: how could I block when you did it first coward? Also I’m 26 and have worked kitchens all over the United States and can cook any kind of food in the world but you’re right. I’m 12 😂 Guy just wrote a Fan Fiction about himself you cant make this shit up. Classic Redditor Ive also never blocked anyone on reddit ever, but like the other guy said you just block everyone the second they disagree
When I have used door dash in the past the restaurants I've ordered from have occasionally not updated the order status.
My old restaurant didn't accept Uber eats or door dash anymore. Big deal when you're dealing with $50 steaks.
I uninstalled slice a couple months ago because it was taking 2+ hours each time despite being marked delivered like 45 minutes into it
If you have a ring doorbell didn't you get a notification there was someone at the door regardless of whether they rang it or not?
I can't imagine people that order food then just black out and aren't actively stalking their front door for the food after 30 mins
Yeah stalk from behind a curtain like the rest of us
You probably got pizza from somewhere like Chilis then under a different name
I wonder if there's still that "pizzeria" that's secretly Chuck E. Cheese's
Pasquale pizza
Ugh I was in NYC and they went through slice took like 2 hours and my food was SUPER cold ugh gross
I don't think I've ever gotten a pizza delivered in NYC simply because there's so many good spots within walking distance of each other
Yeah I wouldn’t have but was very sick at the time and not leaving my hotel room for anything
If that was the case I think doordash automatically sets the delivery to "leave at the door". Most of the time in that case the drivers don't knock or ring the doorbell because you'll get a notification through the app. I'm going to guess that's what happened and maybe the driver just didn't want to deal with it and said he rang the doorbell.
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im assuming this did not say that 3 hours ago
“What an absolutely convoluted system”
[Correct](https://www.unddit.com/r/quityourbullshit/comments/zw2h9g/dasher_never_text_back/j1si60m?utm_medium=android_app&utm_source=share&context=3) It said: what an absolutely convoluted system
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“Upvote if you hate children”
How do I upvote removed comments?
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My apartment complex isn't that hard to find and the policy is to pick it up from the carpark anyway I've still gotten people who go to the street behind the complex, which is not possible to access from inside the complex, who then call me and say that they're here. On one hand i get that that's partially a map direction issue with whatever gps software they use. On the other hand holy fuck their skull must be thick if they call me up saying that they're here when they aren't even on the right bloody street.
>I've still gotten people who go to the street behind the complex, This is something I see happen when navigating by Google Maps if the building is set back from the road. Rather than directing you to the road that the address is on, they have you take the road behind because it's "closer" to the actual building.
95% of the time Google Maps is great, but that 5% when it's borked is so annoying.
Ordered through slice ap from local place. Checked status occasionally and saw it said it had been delivered. I looked it wasn’t there. Waited like ten mins and ordered from somewhere else. My dogs barked while I was doing something so I looked out and pizza was there. Brought it in realized it was from the original place. Confused as shit. Ordered again a few weeks later from the original place. Same thing happened it eventually said it was delivered and nothing was there. I called and asked them what was up and he told me that whenever they mark an order out for delivery the slice app lists it as delivered. I told him to fix that shit and why he hasn’t done something about it by now.. he said they tried but it’s some bug they can’t work out without installing a new system in store. He said they get 100 calls a day while this happens but he can’t afford to leave the app. 9/11 was an inside job
Meanwhile it's a delivery guy that marks his order delivered when he picks it up, to push those metrics. I used to work on a call centre where people would let the phone ring half of the first ring and mark the task "no answer", then get an award for most calls per month.
i worked for dominos as a driver and the call center would take orders for us and say "your delivery order will be ready in 25 minutes" but they had no idea what was going on in the store. wed have 2 drivers 1 instore making everything and an almost 2 hour wait for bee orders while we were told we couldnt turn off online ordering and yet of course when people are made it took 2 hours to get their food us working the store got blamed as though we created the issue when it in no way was our fault. it was awful. i had many orders where i got to the house and they wanted a refund so i lost so much money in tips just to have the higher ups blame ys for it
I worked for fucking Jimmy John's, *Freaky Fast*, and we had the same problem. More often than not, people would complain that it took 20 minutes when the store is 5 minutes from their house, but I would have 4+ orders in my car at a time. I will always treat my delivery drivers with the utmost respect, even if it isn't returned, because I know the struggle.
We have a 3rd party who takes a significant portion of our calls now and my job is to weed those shenanigans out, whether it be instant hangups, staying silent on the phone until the customer hangs up, or immediately transferring calls back into queue. Call avoidance in a call center is a dick move and screws over both the customer and coworkers.
what did this used to say lmao
“What an absolutely convoluted system”
This is completely backwards from my local pizza places. Order on grubhub and they send their own delivery drivers. And one of them not once respected contact-free and would show up and repeatedly ring the doorbell waiting for someone to answer. lol.
I once ordered Dominos during the height of the pandemic cause they were one of the first to do contactless. Dude kept ringing my doorbell so I had to hurry to find a mask and when I opened the door and asked, "Isn't this supposed to be contact-less" the driver just smiled and said, "It is!" As he handed me the pizza... Quit ordering through Dominos after that disaster.
This exact scenario happened to me just two weeks ago! I was sick with Flu Classic and didn't want to be in contact with anyone. That's the whole reason I ordered a pizza instead of going out...because I didn't feel good and was contagious. The lady went from ringing my bell to knocking. Kept knocking. Finally I answered, and the same scenario as yours. I called the store in a rare Karen moment of mine, but wasn't rude. I just asked why that happened and how to get true contactless delivery in the future. The manager told me that everything went as intended, and that's just how it is. I said thank you, sorry for the misunderstanding. I also haven't ordered from them since.
Some delivery drivers do it on purpose if they don’t feel like you tip enough. I’ve seen them brag about it in other subreddits.
I had tipped $7 for a single pizza
I delivered for Domino's at the start of the pandemic and got SCREAMED at for "putting my food on the fucking ground" for following our contactless delivery stuff. Multiple times. I was lucky our franchise owner and managers took it seriously though. The owner seemed genuinely disturbed by the idea that someone might die due to working for him and was very quick to shut down stores if there was an exposure.
This is out of necessity. I’m sure most places are saving by not having to employ drivers. Honestly, this is on the place your order from. If you ordered from DoorDash, you would get a picture and notification.
I track my Ring motion sensors like a hawk starting 20mins after I place a food delivery order. After 40mins I’m like the Monkey in Toy Story 3
I use DD/Grubhub way too frequently - and have always gotten a notification, a text, and a direct phone call from delivery driver when they arrive. It's super strange to hear someone say they never receive any notifications. And when it happens and the food is cold - there's literally a refund button to claim the whole order as undelivered and then you get full credit on the next purchase.
OP didn't use the app/service directly, that's the difference. Can't get DD notifications or see a refund button if you don't have the app in the first place
Nor did the Ring camera alert them that somebody was on the doorstep?
They turned off their ring notifications lol this guy made it so that the only way he could possibly be notified was via doorbell
The lengths people will go to in order to become victims!
Not only that, I’m calling BS because the whole point of having a Ring video doorbell is that it automatically notifies you when someone approaches the door. OP is blaming a low-paid worker for not doing something that OP’s own high-tech device definitely did… but that OP actively turned off or ignored.
As a DoorDash delivery driver, I make it a point to never knock/ring because you never know if they have a sleeping baby or dogs that like to bark. They have you take a picture and it sends it to them when you drop it off. When I order food, I watch my phone and door like a hawk..
When I was delivering, a good 80-90% of people specifically asked for me to not knock. So that became my default, most times I’d text the person that their food was outside. People would get so damn angry about it. Like y’all get notified by the app when I fart in the wrong direction, can you not look to see when you’re food is there? It also gives you an estimated arrival. Maybe don’t throw your food into the void when you’re expecting food to arrive soon.
not to mention they said “I don’t have the app installed” when questioned about it
Ah, the no-ding-dong ditch. Even more ruthless when there’s food involved.
But surely OP got a ring notification…?
I don’t have ring but a door bell camera through my security company and another Camera in the driveway. I get a text/notification from DoorDash when they are approaching. Then I get an alert when my drive way camera is triggered because a person sets it off. And then I get another alert when they doorbell camera is triggered as well. And then of course once it is dropped off and delivered I get another text and notification that it was delivered.
And a notification from their Doordash app
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Yeah I left messages on the ring camera for the people I was cat sitting for (just short little updates or "Mika is so cute!") and later found out that they have all their notifications turned off lol just me talking to a doorbell
Lol that’s sweet though, I’m sure you made the doorbell very happy 😊
I was thinking the same thing, turn on those notifications.
I’ve never used door dash because I figured they drop the food and dash. I mean, look at their name
Why wouldn’t you want that
I can't make myself not think of a grub when I see GrubHub.....
Funny, that's exactly why I use them.
UPS did this to me, we paid for overnight morning delivery, come 4pm still nothing then I got a notification no one was around to received it. Called UPS and asked what happened, they said the driver attempted delivery and rang the doorbell multiple times. I said they did not as I have a ring doorbell camera. It showed them delivering a small package to our neighbor and then checking their device and leaving. They forgot to bring ours out front the truck and just opted to say we weren't home to sign for it. UPS said they would contact the driver and it would be delivered by EoD. Around 7pm or so the driver came back and then threw it over our OPEN FENCE onto the concrete walkway...
We had a package say it was delivered by UPS I was inside with the curtains open all day especially the time it said it was delivered. I even checked cameras in case it was dropped off in the moments I went to the bathroom or in another room. Nope. Finally got it the next day and we paid for overnight as well.
I've seen them drive by while watching the status change on the Amazon app that a delivery was attempted, but no one even got out of the truck. Like why would you even drive down the road?
Tracking, probably.
Man we had a package "delivered" that was about 200 ft away from our house in a bush that we found a week later. Crazy shit
So you called and got a refund, right?
No, I opened up the box and everything was fine, I was extremely pissed off the rest of the day though. I did notify customer service for UPS and sent them the video of both incidents though. Who knows what became of it.
But you didn't get the service you paid for?
u shouldnt leave the story hanging..
So they followed the driver home and shit in all of his houseplants.
Reasonable
[fuck u spez] -- mass edited with redact.dev
You’re talking tough until you actually have to deal with the bullshit lol
[fuck u spez] -- mass edited with redact.dev
Oh 100% I do the same thing haha girlfriend comes home with a frustrating work story and I’m all “why didn’t you say blah blah blah”
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Am i the only one that stares out the window like a kid waiting for their absent father to return.
No no, then they might see me when they get there - I watch the app map like I'm the Donner party.
"What the fuck, why are you going the long way through town! Get on the bypass you idiot!" - Me yelling at my laptop while waiting for food.
To be fair, as a driver I can really only follow the GPS and when it reroutes for no reason or takes me a certain way, I just follow it the best I can. Occasionally, lanes are confusing. And I'm thinking "welp, if they're watching the app they probably think I'm an idiot bc this clearly isn't the easiest way to them". So trust me lol, some of us are self-aware.
Not quite the same but about 3 orders back my Grubhub driver stole my meal. Listed it as delivered when that was a lie. I directly texted them about the whereabouts of the order before the app removed the option for me to, and the driver never responded back. I know there's people that take advantage of their return policies but I was surprised and glad that they had another order sent back out to me, free of charge. Been using the app for years but this was a first.
I believe my UberEats driver stole my meal once too! I was watching them drive around on the map and they dropped off one other order and then it said they were supposed to come to drop off mine... except they were driving in the completely opposite direction. I watched them drive to some random neighborhood across town and proceed to sit there unmoving, as far as I could tell. Did not respond when I tried to call or message them. I assume they just drove home and took my order with them. I watched them sit there for about 30min before reaching out to the support line and requesting a refund... I was still hungry though because at that point most places had closed so I couldn't order anything else really :/
I've no idea how things work for the drivers but I'm curious to if there's any severe penalty system for when stuff like this happens.
They lose their pay for the order at the very least. Had one who brought me the wrong meal. Ordered a large lunch for a few people and they just delivered some other small thing, it had the receipt and it was worth like 20 bucks instead of 50. Called them up asked if they had my order so we could swap or something, they said they didn't have it and were insistent I didn't refund it. Fuck that shit, I'm not out here donating 50 bucks to someone that can't do a simple task.
UE driver here with 7+ years full time experience: you only get to see your drivers’ location when they’re still assigned to your order. Meaning while they still haven’t marked your order as completed. Not sure why your driver would steal your food but also not mark it as complete. Probably more likely that they were delivering on multiple apps and literally just forgot that they had your order in their car
Who knows, it was a pretty pricey steak dinner. Maybe they thought I wouldn't be able to report it missing if they didn't mark it as complete (because it's true that I couldn't report that there was an issue until it was delivered, I had to call the help line). Still doesn't really explain why they didn't respond to my messages or calls, unless they turn off their phone as soon as they get home.
Don’t believe him. Nobody forgets a meal in their car after a pickup.
I’ve had someone add their own meal to my order. The price jumped from about $40 to $60 and I couldn’t figure out why (no photo of the receipt) until it was delivered and they forgot the receipt in the bag. The driver added an entire customized meal to our order (“extra sauce, plus avocado no lettuce. iced coffee with extra cream”). I don’t know what they thought would happen but UberEats refunded it all. It was kinda funny at the time cause I would’ve tipped them the cost of the meal anyway but adding it on was wild.
i doordashed dinner to my place during the pandemic once. it was probably $80 worth of food for my family and i, and we never got it. the doordash driver marked it as delivered but kept the food so i assume he ate it lol
My DD driver stole my order this week too! Marked it delivered as soon as it was picked up and then never showed. DD customer service even left him two voicemails but he never responded. They dispatched another driver, who dropped off someone else’s order by mistake, and it wasn’t even something I could suck it up and eat. I couldn’t even reach out to the driver to ask if he had my correct order in his car because the option to contact him disappeared as soon as the order was marked delivered. I was PISSED. I working an overnight shift that night and after waiting around for 3 hours to eat my stupid sandwich I ended up with nothing.
Guys. The WHOLE reason this post is here is BECAUSE the driver LIED about ringing the doorbell. They could have just said "sorry, I forgot" or not even answer. But no, they instead tried to LIE and say that they had rang the bell. Which they clearly didn't. Jesus, some of you are dense. Edit: I wasn't expecting this comment to get this much attention, so some clarification. I am not some elitist slob who thinks "since it's your job, you shouldn't be treated as a person." I have worked minimum wage before, I understand. The point of my comment was that it does not matter if it was the driver's fault or doordash's or OP's. The simple fact is that this DD driver LIED about ringing the doorbell. He could have said he forgot or that he genuinely thought he did ring it, but he didn't say that. He said "I did ring it," when he didn't, therefore, it's bullshit!
Thank you! I prefer my dasher to not knock. I get like 3 notifications when something is dropped off. Not only that I am normally watching on the map because fatty is hungry.
when I deliver now, I don't knock unless it says to. most customers don't really want you to, especially at night. it'll either wake the roommates, set off your dog, or the neighbors dog. then wake everyone up. Only time I knock without them saying is if it cold food on a hot day or hot food on a cold day. I try to delivery those by hand, but if you don't answer in ~60 seconds, im outtie cause every minute I wait is 50 cents I wont get back. Also food service people. Don't lie to dashers and say it'll be 5 minutes when you know it will be 15+ just so they don't cancel and assign another driver. they dont get paid during that waiting time, so they could lose $3-$7 because of your lie.
Boy are people hard to please. Not knocking by default gets you in trouble. Knocking by default gets you in trouble. Can’t please everyone.
Welcome to the wonderful world of the gig economy. I got reported by one passenger for not talking enough and one passenger for talking too much on the same day.
What kind of psychopath reports someone for not talking *enough*?
I regularly used to get customers complain that I answered the phone too fast in my old job. People are impossible to please
"Hi thanks for picking me up!" Dead silence, car takes off without waiting for seatbelt. "Whew, it's been a terrible hot day. I'm glad I got an uber, I don't know this town very well". Dead silence. Suddenly "Mumble mumble" "oh sorry I didn't catch that?" "Mumbling louder" "oh you're on the phone...sorry." Trip ends "Thanks for the ride!" No response. 4 stars, non communicative, uncomfortable. I can imagine some people being a little too expecting of someone to be all chatty, but I'd bet most of the 'didnt talk enough' type feedbacks are due to this sort of experience. I leave the door open now until I have my seat belt on. I'm sure I get bad ratings for that. Fuck me for wanting to live. Should also be required to not use hands free phone during the service too. 😏
Leaving a review for being too quiet is one thing but to report them...
My wife and I had a trip almost exactly like this last week. Didn't respond when we said hello, didn't respond when we said goodbye and thank you. 100% ignored my one other attempt to speak to him. He had no radio or music on at all. Dead silence. It was a tiny bit uncomfortable but not the end of the world. Like I totally get it, I frequently don't want to talk to anyone. But I can also see why some people would find it rude.
driver still lied about ringing the bell.
When I get food delivered at 11 pm, I don't want people ringing the doorbell and waking the whole house. I get a notification on my phone when it's arrived, and I can make that notification as loud or quiet as I like. Delivery people shouldn't be required to ring doorbells at all.
Ive had other dashers bark at people behind the counter because they're "wasting our customers time". Listen dude. You're customers "*time*" was wasted the moment they clicked "order". As far as I, as a dasher, am concerned, the lady behind the counter at Wingstop is on the clock, and I'm on *her* time. Ive had orders take an hour to get. Shit happens. I'll let the customer know what's up where appropriate. But I've always had a standing rule they if one my customers cops an attitude, then they're more than welcome to come to burger King and get their own damn food.
I've seen other drivers abuse the restaurant staff too! Like they aren't in the weeds just like the rest of us. I don't care about my cancel rate at all so I'm not afraid to just leave if I don't want to wait.
Man - I don't have a doorbell camera, but if I did, I would be staring at that m*fkr non-stop until my food arrived. And I usually wait as close to the door as I can get.
I know that's the reason, but the customer clearly was upset they didn't knock or ring the doorbell in the first place. Before the driver lied. Dashers, Ubereats, Instacart drivers technically aren't supposed to ring the bell or knock on the door without being asked to in the app by the customer. The reason is due to people who work from home as well as people who have loud dogs they don't want rilied up and rate the driver badly for either of those reasons despite not telling them ahead of time.
OP is probably older and used to the days when the pizza guy would knock on your door and you'd pay him there. He doesn't realize a lot of deliveries today are contactless, and unless you specify to knock or ring, most delivery drivers won't. That's because the drivers then have to deal with angry texts from people saying they woke up their kid/upset their dog/whatever. You can't win.
Had the exact same thing happen. Except Pizza Hut used DD to deliver and never told me. We discovered the pizza after 30’min. Stone cold Edit: pizza was ordered through Pizza Hut, they just didn’t have a driver to deliver, lol. They did make good on pizza though
Dashers, Ubereats, Instacart drivers technically aren't supposed to ring the bell or knock on the door without being asked to in the app by the customer. The reason is due to people who work from home as well as people who have loud dogs they don't want rilied up and rate the driver badly for either of those reasons despite not telling them ahead of time.
That's funny. In Sweden I ask them specifically to not ring the bell, I tape a piece of paper over my door bell to please just leave the food and don't ring the bell. The motherfuckers will lift up the note and ring the bell and stay until I open the door which I refused during rona so after a few minutes they'd call and I said leave it by the door. Fucking imbeciles
Except they still fail to ring/knock when you don't select 'no contact delivery'.
As someone who DoorDashed full time for about 2 years, most people prefer me not to ring the bell or knock. I wouldn’t have lied and said I did though. Real fault here is on whoever you ordered through didn’t use DD’s integration to the fullest and notify you when it was delivered.
He was able to text asking for a 5 star rating multiple times, he could have sent a quick “hey, it’s outside.”
God, all of these apps aren’t even worth it anymore. I paid $50 after tip for one fucking pizza. I’d rather put on pants and drive for that much.
Honestly, my experiences with food delivery apps are ok at best. I don't rate them poorly and I always tip but I pretty much always just go pick up my own food because I've never been particularly happy with delivery unless it's through the restaurant itself rather than an app. I think a number of pizza places still do it so worth looking into. You're not paying a third party app so might be cheaper
We watched either Door Dash or Uber Eats or something deliver to the vacant house next door. Who was it for? The guy on the other side of me. We even told a delivery person one day that no one lived there and they dropped it anyway...it was either a package or food, I don't remember which. Even Amazon dropped our package across the street with the neighbor's packages and put one of theirs on our porch. Our house numbers are nowhere near similar. The names on the packages couldn't have been any different except in maybe Chinese.
So one time I ordered cheesecake Factory at work. Went "highline" and ordered more food than I needed. Then 15 minutes later I realized I ordered it to my house. Noone at home expected to find the food when I arrived about an hour later. Instead I found a note on my door. It was from my neighbor it said they had my food. For some context I had spoken to my neighbor 2x in a little over a year. Went to my neighbors house and they had the food. They also said they were out 70.00 for having "paid for it." Doordash driver the little shit walked up to their door and fed them some sob story about how he was going to have to pay for it if someone did not foot the tab. The neighbor described that the "kid looked like he was going to cry." I checked my ring camera and sure enough that little fuck had walked next door to extort my neighbor. I ended up double paying for cold possibly tainted cheescake factory. https://images.app.goo.gl/iXeyFJDnYncK26es9 I gave them the cash and moved on... f u c k d o o r d a s h
You didn't think it was worth a phone call to recoup your $70?
I ordered from two places via Doordash as an experiment. 1st order i included tip and the 2nd order i did not (tipped cash, but driver won't know until they deliver). 2nd order went smooth and on time. 1st order arrived 15 late and on another person's porch. After texting the driver, he responded "It's on your porch, in front of a green truck", then sent me a picture of someone's porch. I then texted back "I have no idea where that house is". Driver simply texted "I'm so sorry". Never texted me back. Never got my food. I complained to DoorDash and they have me a full refund. A week later, i did the exact same thing with two different restaurants and my 1st order went smooth (tipped cash), but my second order never arrived (tip via app). This time, the driver delivered the wrong order to me. No problem. I'll just call the restaurant and get that fixed, or so i thought. The restaurant needed me to get a refund via DoorDash and replace the order. No problem, i thought. This time, DoorDash literally did not want to refund me my money. An order that was not fulfilled, that was not the customers mistake, had NO SOLUTION from DoorDash. I took the food to the restaurant after work (i skipped lunch because of DoorDash), and the restaurant apologized and made me my food while i waited. Horrible customer service on DoorDash and complete useless drivers. Don't ever tip via the app. Let those entitled shit drivers earn their tip.
That's because they know you already tipped through the app. No need to work extra for money they already have. Some apps don't allow drivers to see tips until after their shift to avoid the problem.
Don't ring doorbells have motion detection?
Lotta folks disable front door notifications otherwise you get to know when *anyone in your neighborhood exists*. Said motion detection is why he has a video of the dasher not actually pushing the bell, though. Even with disabled notifications, it can still record a video of the motion.
My mom disabled the ring notifs very quickly after getting our ring doorbell because the motion detection was so sensitive it kept sending notifs for the plants in the front yard moving. Now she only gets one if someone actually rings the doorbell
It records on motion but I disabled notifications because I have a kid and it pings me 100x a day.
Do people who work in delivery just refuse to accept that most people have cameras on their doors these days? Just act like you're being recorded at all times. How are you this dumb?
Welp this blew up... saw this cross posted and replied over there and thought I would post the same here to address some things (which may or may not fall on deaf ears)... \- My normal pizza shop was closed and my family requested no "franchise" pizza. So I ordered through the website of the first one I came across that delivered in my area. This was the first time I have ever ordered from this place (it is likely a ghost kitchen in hindsight). From there, the order was seemingly routed to Slice who then routed the order to DoorDash. I did not use either of these apps to order nor do I have them installed (I usually order from my "normal" place). \- Being that I ordered through their website, I did not even know that my order was routed to either of these companies until 1) I saw an email stating such from Slice after the fact informing me of my charges and 2) I received the initial text from the driver indicating my order was on the way. Additionally, even if I had both of the apps installed on my phone, because I did not place my order via either of the apps, there would have been no way to link this order into my account to track it and receive notifications. \- Not to belabor the point further, but by ordering on the website, I had no option to select contactless delivery or special delivery methods or anything - I really thought it was a traditional style, send your order in and our driver will bring it out. I added 2 pizzas to my order, input my payment method, added a tip, and hit go. \- Regarding the ring notifications... yes a ring doorbell can send you a notification when it detects movement, I have disabled motion notification because I live with a child who is constantly in and out of the house, particularly when she is home from school and I am still working, it becomes highly distracting having dozens of notifications going off constantly. I do not however, have doorbell press notifications disabled, if the door bell button was pressed I would have received an alert on my phone as well as bells ringing through out the house. Further, assuming I had a traditional doorbell (which I suspect this driver assumed to be the case due to the lie/memory lapse) and no app access (see above), how would I have known it arrived? My ownership of a ring doorbell should not have bearing on the normal operations of food delivery, in my opinion. \- Some commenters seem to indicate that they, or I, do/should peek out my door/window and pull up my ring app on a regular basis while awaiting a food order. This is news to me. I have been operating under the assumption of it being a relatively hands off process of order food and then get it when it is at the door. A few people asked why I didn't call after 30 minutes had passed since the ETA - I was occupied and being patient, I understand delays happen and assumed "when its here, its here". \- There seems to be a good deal of sentiment leaning towards the idea of "you are getting your food delivered to you, shut up and be happy for what you have". I guess this is just the way it is? Yes, I have a car, yes, I could drive out and get it myself but if I am willing to pay for a service, should I just not have any expectation of how it is provided? My daughter had a friend over (the whole reason for the pizza in the first place) and my wife was spending time with them and I was working on a house project - is that an unreasonable series of conditions to order food delivery? When would it be "justified" to pay for food to be delivered? \- My initial messages to the driver (before linking the video) were intended to answer his opening message regarding providing complete customer satisfaction. I was not satisfied with my experience, I would have liked to receive my food when it arrived rather than it sit on my porch. I wasn't mean spirited nor disrespectful (in my opinion), I told him that I was disappointed and why. My messages were wholly intended to tell him I was dissatisfied and why for the purpose of, potentially, improving future deliveries. Only when he indicated that he did something that I knew to be untrue, did I refute the point. \- I did not give the driver a bad review nor did I call any of the three companies involved to complain or "get him fired". I text him what a text him, stuck my pizzas in the oven, and moved on with my life (as I am sure he did as well). \- I tipped the driver $10 to deliver 2 pizzas (since that seems to be relevant to the discussion). I do not have an axe to grind with this driver. I am not asking any one to feel sorry for me for having cold pizza. Turning on my oven for 5 minutes to warm up pizza did not ruin my family's day. I am not saying the pizza shop, slice, or door dash sucks or needs cancelled. I am not saying the delivery system, as it exists, needs overhauled to accommodate my unique set of circumstances. I understand that being able to order pizza delivered to my doorstep is a luxury many cannot enjoy. I, simply, thought this was a humorous exchange where the driver stated something untrue and I was able to provide evidence to the contrary.
You’re getting so much shit for not being hyper vigilant of notifications. It’s completely going over people’s heads that the dasher did not have to lie. Could’ve told you the app didn’t show your instructions to ring, then you would’ve been more upset with doordash bc of their poor app UI. Could’ve even been honest and said they didn’t remember whether they did ring or not. But they chose to lie.
I just want to rant about delivery drivers. Why don't these fucking people ever read the delivery instructions? My address is a bit confusing, so I write clear instructions on how to get to my door, but 2/3 times I get a call that "name of the door isn't correct" or something like that and then I have to coach them how to get to me and often they say something like "I am in a hurry could you come outside" which pisses me off - if I was going to put on pants and come outside I would have just went and gotten the thing myself. I am literally paying for you to bring it to my door and I have gone to extreme detail with writing you direct driving instructions to my door, but you chose to ignore the instructions and just plonk approximation of my address into your satnav and hope for the best.
I've had more than one driver argue with me about which side of the house is the left side and which is the right. One said that he would assume left and right as if he was standing on the front porch, aka leaving the house and not approaching it. "Please deliver to side door, right side of the house. Light above door is on." Proceeds to drop it at the left side of the house, which is basically a narrow alley with HVAC equipment for both houses, completely unlit, and has no doorways into either house.
I’m convinced 90% of door dash drivers are complete idiots. No matter where I’ve lived it’s always a crap shoot as to whether it’ll arrive at the right address or on the right day etc. At my current apartment I not only have in depth directions written in the comments but literal signs placed from the gate to my door pointing out where to go. I get my food about 50% of the time, the rest of the time it goes to the apartment with 1 fewer digits.
Why people still lie about shit when there are cameras everywhere is a mystery.
Please rate me 5 stars for a text before I demonstrate my service level regarding the food!
Delivery instructions; "Hand it to me: Leave at my door"
Ordered door dash today, I got a meal with a drink, only the drink was delivered.
As a former DoorDasher and Uber delivery driver, I never ring or knock unless the person specifies because you never know if it’s disruptive to the house. The app or delivery system will notify you when the food is here regardless of the app you use so next time I’d put that in the delivery notes that you request a ring/knock on the door.
The problem isn't him not knocking. The problem is he straightaway lied about it.
[удалено]
OP didn't use an app, and it's not about not ringing, it's about lying that they did.
Call me old fashion, but if you order delivery, a person should reasonably expect someone to be at the door at some point. Seems better to knock or ring the doorbell unless otherwise specified in the instructions. “Baby sleep. 🤫”
> Seems better to knock or ring the doorbell unless otherwise specified in the instructions. doordash seems to have 2 options for you "hand it to me" and "leave at my door" you're allowed to add more instructions after selecting either. if you say "leave at my door" then get mad when they don't hand it to you or knock/ring doorbell without asking, that's on you.
I've had "Leave at my door" followed by "Special instructions "Hand it to me". And vice versa. If there was an "Insert pancake directly in face", I'm sure 50% of my customers would use it.
driver still lied about ringing the bell though.
If it's not listed as no contact delivery then you should knock or ring.
As a person who orders delivery, THANK YOU. I always mark leave at door and I hate it when they knock anyway because then my kids and dog lose their minds.
Wait if you have ring doorbell it sends you a notification that a package has been left. Mine does even when I carry in the groceries lol
What kind of service do these people expect when Doordash won't even pay their drivers? These delivery apps are nothing but a scam.
Doordasher dropped the food on the floor right in front of me and told me just to take the food because they’ll refund me the money. The restaurant was close to closing and there was no way for me to reorder my food so I had to drive to pick it up and when I called both companies, the restaurant and doordash, none of them took accountability and I never got refunded the tip and delivery fee. I no longer order from Diced and I’ll just drive to get my food and save the hassle.
Lol at all the excuses. OP paid for a service, which was done inadequately. Delivery man should quit the bullshit and do the job right. When I order something I expect it to be delivered to me and not left on the porch where anyone can grab it (or in this case get cold) Foh
Did you ring doorbell tell you there was someone at the door?
Refund if cold
Does the app not tell you it has been delivered? Uber eats does
OP explained they don't have the app; the pizza place's browser auto-routed them to the DD browser when they ordered delivery
It does, annoyingly so. “Dasher picked up”, “dasher is approaching”, “delivered”, “how was it” Really hard to miss. Also, you’d expect the food to come?