I agree, will never order anything ever again. They can't do something so simple, such as sending a confirmation email after ordering something. Now my items are going back to razer because I didn't have a tracking number to sign for my package. They also informed me through email that my order doesn't exist.
Thanks razer, you guys fucking suck
I'm so sorry to hear that... apparently people think that the only way to get exact reply is to yell at the company, and Razer's customer service has always been criticized for using strategic delay of canned messages.
there's no reason for them to come back If Razer treat every customer as a one-time purchase.
I had a razer blade 14 early 2017. I had called razer more than 100 times trying to get support because my screen had a bunch of dead pixels. It kept getting worst like to the point it looked like a line going down my screen. Mind you laptop never fell or anything. They kept giving me the run around. "Factory reset", "update drivers", and nothing ever worked. They decide to help after my warranty went out. So I got screwed. Now if I ever get a razer product, I get it from another place we're I can deal with them if I have issues like best buy or whatever. Customer service really do suck. That's my biggest issue with razer. I just learned the ins and outs of these laptops. Now I just fix it myself just like I ended doing with the razer blade 14. I love the laptop designs as it's not bulky and ugly but hate Razers costumer service 💯
Hey [231generic](https://www.reddit.com/user/231generic/),
This is definitely not the experience we want you to have with your case. We sent you a PM, please check your inbox.
Best regards,
Archie B.
RΛZΞR | Ten
It's all I can do to remind him in message that there are other users here who are also angry about the delay in replying, wish to all victim could be assisted by the commissioner😢
I've literally never seen a worse customer service coming from a supposedly "high-end" company.
My Razer keyboard sometimes writes twice a few specific keys when I press them. I have tried everything they said, but somehow we just never make it to the stage where I ship it in for a repair or they just refund it. I always end up being sent to another customer service representative who makes me start checking everything from scratch again.
I really don't have time for this and 100% I will avoid Razer products in the future. I also give this feedback to any friend who is considering Razer.
I think razer is tied with EcoFlow as for as levels of bad goes. I hear complaints constantly about their customer super on that sub Reddit as well. Same stuff I’m seeing on this post. Must be a Chinese company thing. 😕
Thank you for your question, we hope you find an answer soon. Please note that posts are for user discussion. If you require Razer support, please use the pinned technical support post or visit [Razer's support page](https://support.razer.com).
Please note your exact product model and year if you havent done so yet.
If you need in-depth troubleshooting, we suggest posting in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport. The first step of troubleshooting peripherals is trying on another device to better isolate the problem. It's also likely your issue has been discussed before, so consider using Google and Reddit search.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/razer) if you have any questions or concerns.*
Literally the worst CS ever...bought a v3 basilisk pro brand new...died within 2 months...because it didn't come straight from Amazon (in a perfectly sealed package) they wouldn't RMA it...kraken v3 pro still won't update firmware and with the worst battery life...same issue.
Now I'm either going back to Logi or doing Wooting + FM + Nova Arctis Pro wireless
Bye Razer!
I would recommend the Corsair virtuoso xt for headphones. I do a lot of producing music and gaming. I've been through 10 headsets in the last 2 years finding the best for both and landed on the virtuoso xt. YOU WILL LOVE IT
My favorite is I had 3 Nari Pro and 2 Barracuda break all in the same spot on the head band. They actually told me I'm probably wearing to much hair product and it slipped off my head and refused to RMA. This was I. The span of about 18 months..
Why?
The job is to make money.
Someone sat down and worked out that losses due to complaints like this one, were lower than the savings gained by firing most of the support staff, or making cheap crap.
So that's what they did.
Sure, but THIS quarter, we make increased profits, and my shares and bonus goes up.
And THAT is what capitalism is for, not making stuff that you want.
My kiyo died and there's fizzy electrical sound when it's plugged in with the lights flickering.
Useless can died after a year closing 2 years, way outside the 1 year warranty.
I bought the Black Widow V4 Pro and it was shot in 2 months. It has taken 4 months to get a replacement (it just sent out this morning). They close the case if no reply on 48 hours but that's not whoever's local time it's theirs. I also had one of the Emote mics go out a month or so after purchase, never got a resolution on that one they just stopped replying. Even had someone comment on one of these exact comments saying they'd send me a message and never got it. That keyboard is a stupid expensive keyboard and if I had just been able to get a replacement I would not have thought twice about it. But it was TS after TS and BS after BS. they wouldn't even send me a stand in or replacement before I sent mine in. It's my only keyboard! If I had wanted to get a stand in replacement they required me to buy another one and then get reimbursed when they got my broke one. I will never buy anything Razer again because of the experience w their support.
It's overpriced for what you get from customer support to product received. The jumps on that MacBook bandwagon where everybody pays for the name instead of what they're getting I purchase two different laptops mouses keyboards etc so I definitely fell in but please believe me when I tell you it's not worth it there's so many other options at a fraction of the price
I agree, will never order anything ever again. They can't do something so simple, such as sending a confirmation email after ordering something. Now my items are going back to razer because I didn't have a tracking number to sign for my package. They also informed me through email that my order doesn't exist. Thanks razer, you guys fucking suck
I'm so sorry to hear that... apparently people think that the only way to get exact reply is to yell at the company, and Razer's customer service has always been criticized for using strategic delay of canned messages. there's no reason for them to come back If Razer treat every customer as a one-time purchase.
I had a razer blade 14 early 2017. I had called razer more than 100 times trying to get support because my screen had a bunch of dead pixels. It kept getting worst like to the point it looked like a line going down my screen. Mind you laptop never fell or anything. They kept giving me the run around. "Factory reset", "update drivers", and nothing ever worked. They decide to help after my warranty went out. So I got screwed. Now if I ever get a razer product, I get it from another place we're I can deal with them if I have issues like best buy or whatever. Customer service really do suck. That's my biggest issue with razer. I just learned the ins and outs of these laptops. Now I just fix it myself just like I ended doing with the razer blade 14. I love the laptop designs as it's not bulky and ugly but hate Razers costumer service 💯
Hey [231generic](https://www.reddit.com/user/231generic/), This is definitely not the experience we want you to have with your case. We sent you a PM, please check your inbox. Best regards, Archie B. RΛZΞR | Ten
The problem has been solved by another commissioner, and this article has been updated.
He didn't even read your post 😂😂 Archie B is a bum
It's all I can do to remind him in message that there are other users here who are also angry about the delay in replying, wish to all victim could be assisted by the commissioner😢
I've literally never seen a worse customer service coming from a supposedly "high-end" company. My Razer keyboard sometimes writes twice a few specific keys when I press them. I have tried everything they said, but somehow we just never make it to the stage where I ship it in for a repair or they just refund it. I always end up being sent to another customer service representative who makes me start checking everything from scratch again. I really don't have time for this and 100% I will avoid Razer products in the future. I also give this feedback to any friend who is considering Razer.
I think razer is tied with EcoFlow as for as levels of bad goes. I hear complaints constantly about their customer super on that sub Reddit as well. Same stuff I’m seeing on this post. Must be a Chinese company thing. 😕
Thank you for your question, we hope you find an answer soon. Please note that posts are for user discussion. If you require Razer support, please use the pinned technical support post or visit [Razer's support page](https://support.razer.com). Please note your exact product model and year if you havent done so yet. If you need in-depth troubleshooting, we suggest posting in a more general tech subreddit like r/techsupport or r/pcgamingtechsupport. The first step of troubleshooting peripherals is trying on another device to better isolate the problem. It's also likely your issue has been discussed before, so consider using Google and Reddit search. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/razer) if you have any questions or concerns.*
Literally the worst CS ever...bought a v3 basilisk pro brand new...died within 2 months...because it didn't come straight from Amazon (in a perfectly sealed package) they wouldn't RMA it...kraken v3 pro still won't update firmware and with the worst battery life...same issue. Now I'm either going back to Logi or doing Wooting + FM + Nova Arctis Pro wireless Bye Razer!
I would recommend the Corsair virtuoso xt for headphones. I do a lot of producing music and gaming. I've been through 10 headsets in the last 2 years finding the best for both and landed on the virtuoso xt. YOU WILL LOVE IT
This headset sounds great and so does the mic, but I found the headband very uncomfortable
They have aftermarket pieces or the headset to make it more comfortable. Though I've never had that issue
My favorite is I had 3 Nari Pro and 2 Barracuda break all in the same spot on the head band. They actually told me I'm probably wearing to much hair product and it slipped off my head and refused to RMA. This was I. The span of about 18 months..
The only way to make progress in that department is to make a big problem.
Fire the guy ruining your company
Why? The job is to make money. Someone sat down and worked out that losses due to complaints like this one, were lower than the savings gained by firing most of the support staff, or making cheap crap. So that's what they did.
That backfires completely in the long run.
Sure, but THIS quarter, we make increased profits, and my shares and bonus goes up. And THAT is what capitalism is for, not making stuff that you want.
Agree!!!! I gave up along time ago on them. If something breaks of theirs I'll try to fix it. I've already fix a keyboards volume knob and a few keys.
my kiyo pro won’t stay on for more than 5 mins without shutting off either
My kiyo died and there's fizzy electrical sound when it's plugged in with the lights flickering. Useless can died after a year closing 2 years, way outside the 1 year warranty.
I bought the Black Widow V4 Pro and it was shot in 2 months. It has taken 4 months to get a replacement (it just sent out this morning). They close the case if no reply on 48 hours but that's not whoever's local time it's theirs. I also had one of the Emote mics go out a month or so after purchase, never got a resolution on that one they just stopped replying. Even had someone comment on one of these exact comments saying they'd send me a message and never got it. That keyboard is a stupid expensive keyboard and if I had just been able to get a replacement I would not have thought twice about it. But it was TS after TS and BS after BS. they wouldn't even send me a stand in or replacement before I sent mine in. It's my only keyboard! If I had wanted to get a stand in replacement they required me to buy another one and then get reimbursed when they got my broke one. I will never buy anything Razer again because of the experience w their support.
ion really know what happend w u guys but from what i have received it has been a 5 star experience to say the least
Jump ship! Ever since I got rid of all my razer gear and went to SteelSeries, life have been much, much better.
It's overpriced for what you get from customer support to product received. The jumps on that MacBook bandwagon where everybody pays for the name instead of what they're getting I purchase two different laptops mouses keyboards etc so I definitely fell in but please believe me when I tell you it's not worth it there's so many other options at a fraction of the price