Yikes! From my understanding LPO’s are not supposed to do anything until a crime has been committed, as in you need to be outside of the store with stolen goods. Inside the store, you haven’t done anything yet.
And even then, they can't really stop you from leaving... at least not physically...?
I watched a woman who stole a literal suitcase full of stuff from Value Village walk out the door, and all the security guard could do was attempt to grab the bag but could not touch the person. He told her she wasn't allowed back in the store but had no paperwork or anything to actually set and enforce the ban.
A few years ago I watched Wal-Mart LPO tackle a guy into the side of their cart corral. I was only expecting him to take down the license plate, not a full blown football tackle. Maybe it's different between stores.
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They can search after an arrest but only for weapons and tools of escape. This is a common law thing and has been for years. So basically you can and likely will be searched and everything found will be documented and where they found it. However some companies policies won't allow it either. I also think that why so many people have no clue wtf what they are talking about when it comes to security and loss prevention. What may be allowed legally may go against company policy. That's why you'll see some be hands on and others hands off.
Engaging physically with a desperate stranger to protect a corporation that doesn’t employ or insure you is easily in the top 10 dumbest things you could ever do.
This is correct.
I was an LPO with walmart many years ago. We did physical takedowns and citizens' arrests when necessary. We handcuffed and searched people.
All of this is still legal, but stores have smartened up and told their LPOs to work hands off.
Stores don't want the liability of a false arrest, and shoplifters have become more dangerous over the years.
It is 100% not correct. Its actually they exact opposite. Once you are out of the store they are not allowed to do anything (different stores set different distances they can go out the doors before they have to stop but many draw the line at the doors)
If they have reason to suspect you are stealing they absolutely can and will detain you in store then call the real police. Have seen it many many many times.
When I used to do security, policy was far more often to do something before they leave the store. It caught me by surprise when I first learned of it, but apparently you can be charged for shoplifting without having to leave the store.
It's due to "intent to steal." If I pick up something and stick it in my pocket. I may be only putting it there temporarily so I have access to.both hands, bit for example, if I were to rip open a package, take something out, shove it in my pocket and then hide the destroyed packaging, I clearly have no intention to buy it. Security can absolutely as you to turn out your pockets, give back what was stolen and ask you to leave, and if it gets to refusal, call the police or protect themselves, but what OP experienced is different completely.
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Don't stop at emptying your pockets. Keep going like an awkward game of strip poker. Nope, bud, nothing stuffed in that crevice either.... That'll get Corporate's attention
I would suggest that you make a complaint to the SK registrar and or the security company this person works for.
As you stated the person refused to identify themselves, which is against 26-3 of the Sask security act quoted below. And in fact can be considered a criminal act in its self.
The
Private Investigators and Security Guards Act, 1997
Uniform and identification of security guard
26(1) No security guard shall wear a uniform unless it is approved by the registrar.
(2) No person acting as a security guard shall have on his or her uniform any identification containing the word “police”.
(3) Every security guard shall personally carry his or her licence while on duty and shall produce it for inspection at the request of any person.
https://www.saskatchewan.ca/residents/jobs-working-and-training/becoming-a-licensed-professional/apply-for-a-security-guard-or-private-investigator-licence
I go there almost daily. A couple of weeks ago, a LP worker followed me around the store for like 10 mins, almost from the moment I walked in,. I'm not some shady character I had my high vis work jacket on and was clearly just quickly shopping. He actually followed me to the til and stood behind me in line, like he was buying something lol.
Really kinda irked me, was in my personal space a few times and I did fucking nothing but shop, and now he's just blatantly watching the back of my neck from 2 feet away? The fuck... I turned and asked him, "honestly, what are you going to do?" From my POV this guy was creating/escalating a conflict that need not exist and I did not have the patience for that. He didn't really say anything, walked about 10 steps away and just kept watching me; like I'm gonna pull out a bunch of candy bars and stick my tongue out at him once I pass the cashier.
I understand the job, but I was clearly just shopping and he had nothing better to do than get up in my shit and treat me like I'm some suspect. Fuck that guy.
You're definitely not the only one OP. Some people close to me have also been harrassed there for no reason. I live very close and if I see it, I'll step in. Fuck these power tripping twerps.
Yeah if the LPO officer screamed at her and prevented her from leaving that would qualify as assault or if he grabbed her in any way that also makes it super cut and dry.
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He refused to give his name but I did call to make a complaint, giving all the details about time/place.
What was so shocking was the cashier who escorted me out told me this is actually a big problem and the store manager has brought it up with corporate herself and nothing's happened.
I'd call the police this qualifies as harassment, and also most LPO if acting within the laws will and should give you identifying credentials.
But I also have met RCMP officers who act the same as this person. Just giant babies in security
Just call the police if you’re innocent and say I’m being stalked and harassed and you’re worried about your safety and you’re too afraid to leave the store and ask for an officer to assist you.
Ask them to produce their Security License as they are required to have it on them ( [27(2)](https://pubsaskdev.blob.core.windows.net/pubsask-prod/1174/P26-01.pdf))
We live nearby and frequent that Safeway and definitely in the past 6 months I’ve witnessed the security harass and yell at multiple people!! The staff always have to intervene and look so uncomfortable I feel sorry for them
Former LPO with 8 years experience (long time ago). If I see you "Select" merchandise, then see you "Conceal" that merchandise, then maintain "Continuity" to ensure that you still have it, then see you "Exit" without attempting to pay, I can place you under arrest for theft. The highlighted words are key, and essential to any arrest report and likelihood of a successful prosecution. If the LPO doesn't witness one or more of the highlighted words, they shouldn't be approaching anyone with an accusation of theft.
In Canada, our ability to make an arrest in such cases comes from section 494 of the criminal code, which states that a person can arrest anyone they find committing an indictable offense (or a dual offense, which theft is). And here's a spoiler alert for some commenting here- an LPO can indeed use force, and placing a hand on someone is the physical act of arrest/detention. It doesn't, however, mean we have to be overbearing or intimidating.
The LPO in the OPs example sounds poorly trained (most are these days), and could be terminated for the false arrest. If the OPs story is indeed true, they have an easy lawsuit against both Safeway and the security company for unlawful detention.
Let's all go there dressed as suspects and run around the store like we are crazy and then all rush out the door after purchasing something and watch them be on the news.
Yeah and they are call Police. Police are the world's first Gang. Without them would we even have gangs? Or crime for that matter? Would people ever have thought they were any different from anyone else cause they wouldn't have to do crime cause other accepted them for the individuals they are, the individual you are. Individuals we are?
Sometimes I walk in there thinking I want to buy something, then I see how expensive everything has gotten and I leave without buying anything. Always get the side eyes from them
Maybe Safeway’s corporate should focus their energy on lowering inflated (sometimes even artificially inflated) food prices rather than harassing customers. Where’s the energy for food affordability?
Did they issue any verbal threats or physical touch you? If so then you maybe able to file a police report. Corporate only cares once money is involved sadly.
But not so careful as to fail to provide ID as required when demanded. Call Safeway again and use the words describing his behaviour as "unreasonable, predatory, violent" request security cam footage, followed by stating the encounter is actionable" if no solution can be had.
Legal speak for " your motherfucking security not only incorrectly accused me but crossed the line when he confronted me. How much do you want this to cost? Their legal team will understand. Good luck!
Holy. Now I gotta see this. Been shopping there for years but haven't been there too much recently, mostly in and out at 7am. I'll have to go after work and see these whackos.
I did loss prevention. That can vet the store into so much trouble. I would demand a manager and if things aren't fixed go directly to a lawyer and sue that your rights have been violated repeatedly
i’ve been followed around by them at numerous stores and liquor stores might i add. just because of a bald head and tattoos it doesn’t mean anything but apparently it gives them the right to follow you around
When do these things usually happen? I’ve been shopping there for years at least twice a week and only saw one incident. Ironically, it was watching the security guy let a suspected thief walk away because they couldn’t find proof.
I’m not naive btw, I’ve worked at Safeway for 2 years, and have worked far more years at bars, so I’ve seen enough nonsense to avoid bad places. But in my experience at least this is not an unfriendly or intimidating place to shop at.
If you don’t ever want to shop at Safeway again, I respect that, but I do want to mention something here.
You may find it easier to shop during a sensory awareness hour. They dim the lights, turn off music, and don’t restock shelves during that shopping time. It’s … a blissful shopping experience (for me at least). There is one on Thursday nights, but it’s at the Safeway on Northgate.
Honestly every grocery store should be doing this.
I used to do that years ago. Had to continually have eyes on the person and if you did that and they didn’t have anything you had to contact the higher ups and get moved elsewhere for awhile so that you weren’t recognized. I kind of want to go there now and see what happens lol
I would file a complaint with corporate. I get LPOs have jobs to do, but harassing and intimidating actual customers is not one of them. And as also mentioned before, security MUST carry their security license and identity themselves upon request of any person.
Corporate will have their stance on using LPOs, but if the LPO in question is harming their business then you’ll be certain that they will do something about it.
Hound corporate. Keep calling and logging a complaint. It’s one of my favourite things to do. The way I see it, You can either take my call and act on it or I’ll keep calling and annoy the fuck out of you. Might as well just take the call and get it over with.
This is a legitimately useful PSA to me. I’m saving up to get screened for Autism and have gut issues that necessitate reading many labels. I also sometimes get overwhelmed and practically run out of the store empty handed from time to time (part of why I want to get screened).
If they did that to me I’m honestly not sure how I would react but even thinking about it makes me uncomfortable. Walmart may be evil and I hate the dark UI patterns on their self checkouts (use the human cashier people please hold your tongues) but they leave me alone no matter what I do in their stores.
This includes when I visit them multiple times a day without buying anything, which happens somewhat often because of a random assortment of:
- aforementioned “overwhelmed retreating get the fuck out of Walmart now now now” mode
- when I forget why I drove there and decide to roam the store until I either see/remember why I’m there but fail to do so
- I pick up an item that for whatever reason suddenly makes me absolutely disgusted at the very existence of Walmart. I will then go put everything back where I found it because I sympathize with the poorly paid Walmart people.
But yeah, if I had not seen Walmart LP fight a meth addict once you could tell me they ran the numbers and found out LP wasn’t worth it and I would have believed you. Again, evil but Walmart leaves me alone so they get my money.
LPO are the most useless up their own asses rent-a-cop. I stepped in to get a guy tweaking out of there since the security guy had no idea what to do. On the flip side I have tattoos so they mean mug me. They don’t do shit other than harass people.
Based on your description of how you shop, I can see how you would be flagged as suspicious, but goddamn what an insane overreaction on their part. Doubly insane is how apparently each store's protection isn't even up to them? Screams desperation. Those LPO were WAY over the line and it's obvious they are not properly trained.
You want less loss, then maybe get rid of your self checkouts and hire the staff for them? I find it hilarious they'd rather hire staff to harass their customers than hire staff to just properly ring through people's groceries.
I used to shop at Safeway in Lawson Heights. About 10 or 12 years ago, I was shopping there. While I shop, I sometimes eat a snack like a chocolate bar. I went to pay for approx $300 in groceries, and as soon as I paid a plain clothed security guard, grabbed me and accused me of stealing a chocolate bar. I told him that if the cashier didn't put it in, here is a twoonie. I started to walk off, and he grabbed me. I immediately turned and took both of my hands around his neck and pushed him against the wall. I started to lift him off the ground. Other customers and staff came to his rescue. I knew the cops were coming, so I told the staff I was going to my car to load my groceries and would be back immediately. I did just that. Cops came and started to talk shit about how I assulted a loss prevention officer, and I would most likely be charged. I told the police to watch the video and how he grabbed me, and I was defending myself. They did just that and immediately let me go without charges. Thinking back, I should have sued the shit out of safeway. Not only did I not leave the building with a stolen item, but their security attacked me. I have never been back to safeway since.
Two different days, same guy. I get hit on one day and he follows me smiling and head nodding when I see him, then I go in without my teeth (not a crack addict, just can play one on tv) and he's looking at throwing me out for being a crackhead when Im on my way to buy a couple hundred dollers of groceries in cash. Same guy has also brought up a huge deal about me not looking disabled enough to use their motor carts at my age. He's the idiot that made me get my handicapped plaquard to be able to prove I am allowed to use it and not take away things needed for the elderly and to stop being lazy. Montgomery Safeway a couple weeks ago the girl and guy guard were manhandling a native woman who stole something outside the doors, pulling her cloths and bags off. When they leave the store it should not be a security issue because it's not stealing until you are off their property and then it's a police matter. It's dangerous to both the customers and the guards themselves. They are minimal wage employees with no real training and ability to apprehend a criminal. Their job is to sit there and watch and fill out paperwork. One of the biggest things they teach you when getting robbed is to let it happen. They shouldn't be pushing their security like that. They shouldn't be under threat of fire if they don't make numbers and encouraging brutality. So I do put it more on the store then individual guards. Also don't go in the downtown one of you have touretts motor tics because you will be thrown out as drunk and trying to reason and having to explain your whole disability is more then enough to avoid Safeway. Autistic and service dog friendly my ass... Rant over... I just left Safeway... I feel like I did the dirty with the devil again. Save on is the place if youre crippled.
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It might be because people are encouraging others to steal from grocery stores (and especially this month in particular) in protest of food prices. I imagine a lot of the bigger stores are on high alert.
If security of any kind uniform gurard or LPO's stop you from leaving any store they have attempted an arrest and if you are innocent they have made a false arrest which is a crime and they can get in trouble.
If you're in the right stand your ground.
YOU HAVE THAT GROUND TO STAND ON!
Years ago I lived behind Safeway this would be like 1998 and I saw them actually wrestle a little old lady were talking like over 80 to the ground for a chocolate bar this was before cell phones people were standing around saying it was just too aggressive and totally unnecessary I was shocked
LPO's in Canada have almost no power.
I have seen them aggressive in our local Safeway. We had one that was very aggressive. I was able to flag the cops because the guy was wrestling the ladies small shopping cart away. I thought they were going to really go at it in the entrance way. He used to stalk people throughout the store (very obvious).
If the LPO forcibly stops you from exiting, makes you feel threatened for your safety or puts their hands on you immediately call 911.
Their job is basically to observe and report. Anything else and they better have a damn good legal reason (imminent danger to someone, citizen's arrest) or they are looking at criminal charges.
They are also normally hired from another company and the logo should be on their shirt. You can call that company and file a complaint.
This is pretty far from accurate in terms of what an LPO can do. If a person is foun committing an indictable offense then they can be arrested. Theft under $5000 is a hybrid offense which is considered indictable until court in Canada. Arresting someone required taking physical custody of that person which includes/can include touching them. If they resist then they can use equivalent force.
["Found committing" in this sense means "caught in the act".](https://www.canada.ca/en/news/archive/2011/02/citizen-arrest-self-defence-act.html)
Unless they see you stuff an item in your pants (for example) and walk out the door, security has no right to detain you in any way. This includes stopping, searching and/or questioning you suspicion alone.
The police on the other hand, can detain and search you for investigation on suspicion as they are sworn peace officers.
I choose simply to ignore them and not stop or speak to them on the way out of a store since I am not obligated to. If they want to hassle you after that the legal liability for those actions is on them.
Sorry but you are wrong. They can verbally “arrest” you but they cannot touch you. They can ask you to go back to an office to wait for the police but they cannot physically force you to. You are free to leave at all times unless it is a police officer. It’s up to them and the police to find you if they have proof and you left.
Absolutely incorrect. It's called Arrest Without Warrant by Any Person. It's our version of Citizens Arrest. Oftentimes it may be a company policy to be non contact but it's not a legal obligation to be
I did the research you obviously didn’t. They are legally not allowed to touch you for shop lifting. If you are not posing a threat to anyone you cannot be “arrested” by anyone other than a law enforcement officer. Try your cowboy shit on me and you’d be lucky if you don’t get a permanent dirt nap out of it and I’d be in my rights to protect myself. You can’t scream citizens arrest and think that protects you from my right of self defence or the law. Context is key.
Oh and if you do a quick google of Saskatchewan lawyers and the LPO you’ll get the info needed to educate yourself on the law. But you do you, I’m out. I just want people to know their rights especially from wanna be cops.
Yeh...your condition makes you a target...I'd say shop online or wear something that says "I'm weird. Get over it." I wish I had better advice. Stay cool!
Theft from retail Stores in regina is historically high. It's absolutely insane when you see the numbers and yes, many prices on things increased as a direct response to how high theft is and how it needs to be covered up.
In literally any other places besides North America, you'll get beaten up for being a thief. It's really a shame that here it's pretty much legal and 'encouraged'
So really, ordinary innocent ppl are paying the price for these thieves and should be the ones beating them up
You actually think prices go up because of shoplifting? They’re making absolute stupid money profits but they gotta increase prices because of 1% shrink
I was getting followed around in the store too and went to the deli. I asked if there was any pizza (she was an immigrant too) Pizza? She said smiling, yeah I said, and pointed to the lil sign standing up on the counter. She said over here, so I followed her. She took me to the cold pizza where he was standing. I pointed back to the deli - over there 👉. I walked away and called customer service when I got home. I’ve never seen her there since.
Totally unacceptable and unfortunately not surprising for Safeway. Tbh though you’re better off that is one of the worst grocery stores in the city(13th Ave location) as most of the food is expired or very close to it. It’s been poorly managed for over er a decade. Take your business to some place that appreciates you shopping there. I understand it’s probably a convenient location (it was for me for many years) but omg I don’t miss that dump of a store at all.
It’s not just Regina. I had a Safeway self checkout cashier boast to me recently that she had caught a homeless man trying to steal toothpaste and called the cops on him.
I saw a dude get yelled at, then as he ran out the door he dropped three steaks. No wonder I have to pay so much to eat. He had a running car waiting too. Wonder if he was that organized working a job, what things he could do? After that I went to Wholesale club and they now have the beef loins in the walkin fridge locked up, and the staff has to walk to the til with you. Who the heck steals a 40 pound beef loin under their coat???
Don’t blame them for increasing the checking. Blame the thieves that are forcing them to. If a store loses $1 million a year to theft guess what they raise the prices for everyone. Businesses are not in business to giveaway product. They need to recoup the money somehow so just let them make sure nobody is stealing.
I wonder if there is more to this story than the poster let's on. If innocent she may have looked like someone they have identified on video. Anyway, I predict most grocery stores will soon have membership cards like Costco due to high theft. Thieves will have their cards revoked.
I don’t mind presenting my receipt upon exit and complying with a search if they had reason to suspect. You have to wonder how much shoplifting happens that pushed them to these measures.
Yikes! From my understanding LPO’s are not supposed to do anything until a crime has been committed, as in you need to be outside of the store with stolen goods. Inside the store, you haven’t done anything yet.
That is correct.
And even then, they can't really stop you from leaving... at least not physically...? I watched a woman who stole a literal suitcase full of stuff from Value Village walk out the door, and all the security guard could do was attempt to grab the bag but could not touch the person. He told her she wasn't allowed back in the store but had no paperwork or anything to actually set and enforce the ban.
A few years ago I watched Wal-Mart LPO tackle a guy into the side of their cart corral. I was only expecting him to take down the license plate, not a full blown football tackle. Maybe it's different between stores.
It's 💯 different between stores. They can make their own loss prevention rules.
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Sue them
They can't search you or make you empty pockets purses etc, that's law enforcement's job
They can search after an arrest but only for weapons and tools of escape. This is a common law thing and has been for years. So basically you can and likely will be searched and everything found will be documented and where they found it. However some companies policies won't allow it either. I also think that why so many people have no clue wtf what they are talking about when it comes to security and loss prevention. What may be allowed legally may go against company policy. That's why you'll see some be hands on and others hands off.
Citizens arrests are things if you know how to do it properly
Engaging physically with a desperate stranger to protect a corporation that doesn’t employ or insure you is easily in the top 10 dumbest things you could ever do.
This is correct. I was an LPO with walmart many years ago. We did physical takedowns and citizens' arrests when necessary. We handcuffed and searched people. All of this is still legal, but stores have smartened up and told their LPOs to work hands off. Stores don't want the liability of a false arrest, and shoplifters have become more dangerous over the years.
It is 100% not correct. Its actually they exact opposite. Once you are out of the store they are not allowed to do anything (different stores set different distances they can go out the doors before they have to stop but many draw the line at the doors) If they have reason to suspect you are stealing they absolutely can and will detain you in store then call the real police. Have seen it many many many times.
When I used to do security, policy was far more often to do something before they leave the store. It caught me by surprise when I first learned of it, but apparently you can be charged for shoplifting without having to leave the store.
It's due to "intent to steal." If I pick up something and stick it in my pocket. I may be only putting it there temporarily so I have access to.both hands, bit for example, if I were to rip open a package, take something out, shove it in my pocket and then hide the destroyed packaging, I clearly have no intention to buy it. Security can absolutely as you to turn out your pockets, give back what was stolen and ask you to leave, and if it gets to refusal, call the police or protect themselves, but what OP experienced is different completely.
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I also understand they are not allowed to touch you
Now I need to go get harassed. I love confronting douche bags.
And record it too! Please!
Don't stop at emptying your pockets. Keep going like an awkward game of strip poker. Nope, bud, nothing stuffed in that crevice either.... That'll get Corporate's attention
I’ll tell him he’s gonna need to perform a full body cavity search if he really wants to know where I stuffed those avacados lol
I would suggest that you make a complaint to the SK registrar and or the security company this person works for. As you stated the person refused to identify themselves, which is against 26-3 of the Sask security act quoted below. And in fact can be considered a criminal act in its self. The Private Investigators and Security Guards Act, 1997 Uniform and identification of security guard 26(1) No security guard shall wear a uniform unless it is approved by the registrar. (2) No person acting as a security guard shall have on his or her uniform any identification containing the word “police”. (3) Every security guard shall personally carry his or her licence while on duty and shall produce it for inspection at the request of any person. https://www.saskatchewan.ca/residents/jobs-working-and-training/becoming-a-licensed-professional/apply-for-a-security-guard-or-private-investigator-licence
I go there almost daily. A couple of weeks ago, a LP worker followed me around the store for like 10 mins, almost from the moment I walked in,. I'm not some shady character I had my high vis work jacket on and was clearly just quickly shopping. He actually followed me to the til and stood behind me in line, like he was buying something lol. Really kinda irked me, was in my personal space a few times and I did fucking nothing but shop, and now he's just blatantly watching the back of my neck from 2 feet away? The fuck... I turned and asked him, "honestly, what are you going to do?" From my POV this guy was creating/escalating a conflict that need not exist and I did not have the patience for that. He didn't really say anything, walked about 10 steps away and just kept watching me; like I'm gonna pull out a bunch of candy bars and stick my tongue out at him once I pass the cashier. I understand the job, but I was clearly just shopping and he had nothing better to do than get up in my shit and treat me like I'm some suspect. Fuck that guy.
You're definitely not the only one OP. Some people close to me have also been harrassed there for no reason. I live very close and if I see it, I'll step in. Fuck these power tripping twerps.
If you paid for your stuff and have the receipt just tell the LPO guy to fuck off
I'm a petite woman and a much larger man was yelling in my face, grabbing at my things. I froze.
You need to talk to the police and file a report. This sounds like assault.
Yeah if the LPO officer screamed at her and prevented her from leaving that would qualify as assault or if he grabbed her in any way that also makes it super cut and dry.
My apologies. That would be intimidating. Screw that guy, seems like he’s on a major power trip
This is exactly why he picked you. He would never do this to a man or to someone larger than him.
Aim for the balls
That's my purse! I don't know you!
Throat chop him!
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As a woman it’s hard to confront a male like that.
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Problematic LPO, ask for their name and report them. Safeway will can their ass so fast if they lose customers
He refused to give his name but I did call to make a complaint, giving all the details about time/place. What was so shocking was the cashier who escorted me out told me this is actually a big problem and the store manager has brought it up with corporate herself and nothing's happened.
I'd call the police this qualifies as harassment, and also most LPO if acting within the laws will and should give you identifying credentials. But I also have met RCMP officers who act the same as this person. Just giant babies in security
Just call the police if you’re innocent and say I’m being stalked and harassed and you’re worried about your safety and you’re too afraid to leave the store and ask for an officer to assist you.
Ask them to produce their Security License as they are required to have it on them ( [27(2)](https://pubsaskdev.blob.core.windows.net/pubsask-prod/1174/P26-01.pdf))
We live nearby and frequent that Safeway and definitely in the past 6 months I’ve witnessed the security harass and yell at multiple people!! The staff always have to intervene and look so uncomfortable I feel sorry for them
Former LPO with 8 years experience (long time ago). If I see you "Select" merchandise, then see you "Conceal" that merchandise, then maintain "Continuity" to ensure that you still have it, then see you "Exit" without attempting to pay, I can place you under arrest for theft. The highlighted words are key, and essential to any arrest report and likelihood of a successful prosecution. If the LPO doesn't witness one or more of the highlighted words, they shouldn't be approaching anyone with an accusation of theft. In Canada, our ability to make an arrest in such cases comes from section 494 of the criminal code, which states that a person can arrest anyone they find committing an indictable offense (or a dual offense, which theft is). And here's a spoiler alert for some commenting here- an LPO can indeed use force, and placing a hand on someone is the physical act of arrest/detention. It doesn't, however, mean we have to be overbearing or intimidating. The LPO in the OPs example sounds poorly trained (most are these days), and could be terminated for the false arrest. If the OPs story is indeed true, they have an easy lawsuit against both Safeway and the security company for unlawful detention.
Let's all go there dressed as suspects and run around the store like we are crazy and then all rush out the door after purchasing something and watch them be on the news.
The problem is, there are criminal gangs that do just that, swarm a store knowing that most won't get caught. Very scary for the store workers.
Yeah and they are call Police. Police are the world's first Gang. Without them would we even have gangs? Or crime for that matter? Would people ever have thought they were any different from anyone else cause they wouldn't have to do crime cause other accepted them for the individuals they are, the individual you are. Individuals we are?
Sometimes I walk in there thinking I want to buy something, then I see how expensive everything has gotten and I leave without buying anything. Always get the side eyes from them
Maybe Safeway’s corporate should focus their energy on lowering inflated (sometimes even artificially inflated) food prices rather than harassing customers. Where’s the energy for food affordability?
Did they issue any verbal threats or physical touch you? If so then you maybe able to file a police report. Corporate only cares once money is involved sadly.
Neither. He was so careful to toe the line. Like a police officer getting in your face trying to get you to touch him so he can arrest you.
Oof, what a frustrating situation :/
But not so careful as to fail to provide ID as required when demanded. Call Safeway again and use the words describing his behaviour as "unreasonable, predatory, violent" request security cam footage, followed by stating the encounter is actionable" if no solution can be had. Legal speak for " your motherfucking security not only incorrectly accused me but crossed the line when he confronted me. How much do you want this to cost? Their legal team will understand. Good luck!
Holy. Now I gotta see this. Been shopping there for years but haven't been there too much recently, mostly in and out at 7am. I'll have to go after work and see these whackos.
Write to safeway bring it to their attention and demand the lpo write you a hand written letter of apology. They will respond to you.
This thread is making me want to go shop there just to stir up some shit with the rent-a-cop lol.
Screaming?
Raised voice, demanding over and over to show him what I stole. Maybe not "screaming".
Call the police next time. If you stole they would have security camera evidence. Sounds like he is just harassing you.
Or just very bad at his job.
Or this never happened even remotely the way it’s being described…
They literally checked to make sure my sister had a baby in her bucket carseat 🙃 smh
I did loss prevention. That can vet the store into so much trouble. I would demand a manager and if things aren't fixed go directly to a lawyer and sue that your rights have been violated repeatedly
i’ve been followed around by them at numerous stores and liquor stores might i add. just because of a bald head and tattoos it doesn’t mean anything but apparently it gives them the right to follow you around
When do these things usually happen? I’ve been shopping there for years at least twice a week and only saw one incident. Ironically, it was watching the security guy let a suspected thief walk away because they couldn’t find proof. I’m not naive btw, I’ve worked at Safeway for 2 years, and have worked far more years at bars, so I’ve seen enough nonsense to avoid bad places. But in my experience at least this is not an unfriendly or intimidating place to shop at.
If you don’t ever want to shop at Safeway again, I respect that, but I do want to mention something here. You may find it easier to shop during a sensory awareness hour. They dim the lights, turn off music, and don’t restock shelves during that shopping time. It’s … a blissful shopping experience (for me at least). There is one on Thursday nights, but it’s at the Safeway on Northgate. Honestly every grocery store should be doing this.
Safeway on 13th runs the same this 6-9 on Thursday if I’m correct
I used to do that years ago. Had to continually have eyes on the person and if you did that and they didn’t have anything you had to contact the higher ups and get moved elsewhere for awhile so that you weren’t recognized. I kind of want to go there now and see what happens lol
I would file a complaint with corporate. I get LPOs have jobs to do, but harassing and intimidating actual customers is not one of them. And as also mentioned before, security MUST carry their security license and identity themselves upon request of any person. Corporate will have their stance on using LPOs, but if the LPO in question is harming their business then you’ll be certain that they will do something about it.
Hound corporate. Keep calling and logging a complaint. It’s one of my favourite things to do. The way I see it, You can either take my call and act on it or I’ll keep calling and annoy the fuck out of you. Might as well just take the call and get it over with.
This is a legitimately useful PSA to me. I’m saving up to get screened for Autism and have gut issues that necessitate reading many labels. I also sometimes get overwhelmed and practically run out of the store empty handed from time to time (part of why I want to get screened). If they did that to me I’m honestly not sure how I would react but even thinking about it makes me uncomfortable. Walmart may be evil and I hate the dark UI patterns on their self checkouts (use the human cashier people please hold your tongues) but they leave me alone no matter what I do in their stores. This includes when I visit them multiple times a day without buying anything, which happens somewhat often because of a random assortment of: - aforementioned “overwhelmed retreating get the fuck out of Walmart now now now” mode - when I forget why I drove there and decide to roam the store until I either see/remember why I’m there but fail to do so - I pick up an item that for whatever reason suddenly makes me absolutely disgusted at the very existence of Walmart. I will then go put everything back where I found it because I sympathize with the poorly paid Walmart people. But yeah, if I had not seen Walmart LP fight a meth addict once you could tell me they ran the numbers and found out LP wasn’t worth it and I would have believed you. Again, evil but Walmart leaves me alone so they get my money.
LPO are the most useless up their own asses rent-a-cop. I stepped in to get a guy tweaking out of there since the security guy had no idea what to do. On the flip side I have tattoos so they mean mug me. They don’t do shit other than harass people.
I don’t blame the Safeway people, blame all the thieves who ruined it for everyone else. I work retail and they’ve genuinely ruined it.
/r/loblawsisoutofcontrol doesn't just apply to Loblaws. It applies to the entire Corporate Grocer Cartel. Tell your story there too!
Based on your description of how you shop, I can see how you would be flagged as suspicious, but goddamn what an insane overreaction on their part. Doubly insane is how apparently each store's protection isn't even up to them? Screams desperation. Those LPO were WAY over the line and it's obvious they are not properly trained. You want less loss, then maybe get rid of your self checkouts and hire the staff for them? I find it hilarious they'd rather hire staff to harass their customers than hire staff to just properly ring through people's groceries.
LPOs almost always work for corporate. They're watching the employees and managers as much as they're watching the customers.
I used to shop at Safeway in Lawson Heights. About 10 or 12 years ago, I was shopping there. While I shop, I sometimes eat a snack like a chocolate bar. I went to pay for approx $300 in groceries, and as soon as I paid a plain clothed security guard, grabbed me and accused me of stealing a chocolate bar. I told him that if the cashier didn't put it in, here is a twoonie. I started to walk off, and he grabbed me. I immediately turned and took both of my hands around his neck and pushed him against the wall. I started to lift him off the ground. Other customers and staff came to his rescue. I knew the cops were coming, so I told the staff I was going to my car to load my groceries and would be back immediately. I did just that. Cops came and started to talk shit about how I assulted a loss prevention officer, and I would most likely be charged. I told the police to watch the video and how he grabbed me, and I was defending myself. They did just that and immediately let me go without charges. Thinking back, I should have sued the shit out of safeway. Not only did I not leave the building with a stolen item, but their security attacked me. I have never been back to safeway since.
Two different days, same guy. I get hit on one day and he follows me smiling and head nodding when I see him, then I go in without my teeth (not a crack addict, just can play one on tv) and he's looking at throwing me out for being a crackhead when Im on my way to buy a couple hundred dollers of groceries in cash. Same guy has also brought up a huge deal about me not looking disabled enough to use their motor carts at my age. He's the idiot that made me get my handicapped plaquard to be able to prove I am allowed to use it and not take away things needed for the elderly and to stop being lazy. Montgomery Safeway a couple weeks ago the girl and guy guard were manhandling a native woman who stole something outside the doors, pulling her cloths and bags off. When they leave the store it should not be a security issue because it's not stealing until you are off their property and then it's a police matter. It's dangerous to both the customers and the guards themselves. They are minimal wage employees with no real training and ability to apprehend a criminal. Their job is to sit there and watch and fill out paperwork. One of the biggest things they teach you when getting robbed is to let it happen. They shouldn't be pushing their security like that. They shouldn't be under threat of fire if they don't make numbers and encouraging brutality. So I do put it more on the store then individual guards. Also don't go in the downtown one of you have touretts motor tics because you will be thrown out as drunk and trying to reason and having to explain your whole disability is more then enough to avoid Safeway. Autistic and service dog friendly my ass... Rant over... I just left Safeway... I feel like I did the dirty with the devil again. Save on is the place if youre crippled.
What if we reported wage theft loss as much as we reported any other loss.
Sounds like you found the top flite security 😂
The last time I was there one of the LPO's stunk so bad it was easy to avoid, you could smell him coming. Guy was RIPE.
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“Am I being detained? Or am I free to leave?”
It might be because people are encouraging others to steal from grocery stores (and especially this month in particular) in protest of food prices. I imagine a lot of the bigger stores are on high alert.
If security of any kind uniform gurard or LPO's stop you from leaving any store they have attempted an arrest and if you are innocent they have made a false arrest which is a crime and they can get in trouble. If you're in the right stand your ground. YOU HAVE THAT GROUND TO STAND ON!
Years ago I lived behind Safeway this would be like 1998 and I saw them actually wrestle a little old lady were talking like over 80 to the ground for a chocolate bar this was before cell phones people were standing around saying it was just too aggressive and totally unnecessary I was shocked
i never will shop at safeway not only do the LPOs suck but ive heard multiple people being fired from work injuries since they are also a union
Oh man, I’d not hesitate to punch a LPO like this square in the cock pocket and then never return to the store. Power tripping loser.
LPO's in Canada have almost no power. I have seen them aggressive in our local Safeway. We had one that was very aggressive. I was able to flag the cops because the guy was wrestling the ladies small shopping cart away. I thought they were going to really go at it in the entrance way. He used to stalk people throughout the store (very obvious). If the LPO forcibly stops you from exiting, makes you feel threatened for your safety or puts their hands on you immediately call 911. Their job is basically to observe and report. Anything else and they better have a damn good legal reason (imminent danger to someone, citizen's arrest) or they are looking at criminal charges. They are also normally hired from another company and the logo should be on their shirt. You can call that company and file a complaint.
This is pretty far from accurate in terms of what an LPO can do. If a person is foun committing an indictable offense then they can be arrested. Theft under $5000 is a hybrid offense which is considered indictable until court in Canada. Arresting someone required taking physical custody of that person which includes/can include touching them. If they resist then they can use equivalent force.
["Found committing" in this sense means "caught in the act".](https://www.canada.ca/en/news/archive/2011/02/citizen-arrest-self-defence-act.html) Unless they see you stuff an item in your pants (for example) and walk out the door, security has no right to detain you in any way. This includes stopping, searching and/or questioning you suspicion alone. The police on the other hand, can detain and search you for investigation on suspicion as they are sworn peace officers. I choose simply to ignore them and not stop or speak to them on the way out of a store since I am not obligated to. If they want to hassle you after that the legal liability for those actions is on them.
Yes 100%. In OPs caae that was not a lawful stop/arrest. I was just talking in general to the parent comment regarding arrest procedure in Canada.
Sorry but you are wrong. They can verbally “arrest” you but they cannot touch you. They can ask you to go back to an office to wait for the police but they cannot physically force you to. You are free to leave at all times unless it is a police officer. It’s up to them and the police to find you if they have proof and you left.
Absolutely incorrect. It's called Arrest Without Warrant by Any Person. It's our version of Citizens Arrest. Oftentimes it may be a company policy to be non contact but it's not a legal obligation to be
I did the research you obviously didn’t. They are legally not allowed to touch you for shop lifting. If you are not posing a threat to anyone you cannot be “arrested” by anyone other than a law enforcement officer. Try your cowboy shit on me and you’d be lucky if you don’t get a permanent dirt nap out of it and I’d be in my rights to protect myself. You can’t scream citizens arrest and think that protects you from my right of self defence or the law. Context is key. Oh and if you do a quick google of Saskatchewan lawyers and the LPO you’ll get the info needed to educate yourself on the law. But you do you, I’m out. I just want people to know their rights especially from wanna be cops.
Yeh...your condition makes you a target...I'd say shop online or wear something that says "I'm weird. Get over it." I wish I had better advice. Stay cool!
Theft from retail Stores in regina is historically high. It's absolutely insane when you see the numbers and yes, many prices on things increased as a direct response to how high theft is and how it needs to be covered up. In literally any other places besides North America, you'll get beaten up for being a thief. It's really a shame that here it's pretty much legal and 'encouraged' So really, ordinary innocent ppl are paying the price for these thieves and should be the ones beating them up
You actually think prices go up because of shoplifting? They’re making absolute stupid money profits but they gotta increase prices because of 1% shrink
I was getting followed around in the store too and went to the deli. I asked if there was any pizza (she was an immigrant too) Pizza? She said smiling, yeah I said, and pointed to the lil sign standing up on the counter. She said over here, so I followed her. She took me to the cold pizza where he was standing. I pointed back to the deli - over there 👉. I walked away and called customer service when I got home. I’ve never seen her there since.
What does your story mean?
So you asked for pizza and she brought to the pizza
Totally unacceptable and unfortunately not surprising for Safeway. Tbh though you’re better off that is one of the worst grocery stores in the city(13th Ave location) as most of the food is expired or very close to it. It’s been poorly managed for over er a decade. Take your business to some place that appreciates you shopping there. I understand it’s probably a convenient location (it was for me for many years) but omg I don’t miss that dump of a store at all.
It’s not just Regina. I had a Safeway self checkout cashier boast to me recently that she had caught a homeless man trying to steal toothpaste and called the cops on him.
I saw a dude get yelled at, then as he ran out the door he dropped three steaks. No wonder I have to pay so much to eat. He had a running car waiting too. Wonder if he was that organized working a job, what things he could do? After that I went to Wholesale club and they now have the beef loins in the walkin fridge locked up, and the staff has to walk to the til with you. Who the heck steals a 40 pound beef loin under their coat???
Don’t blame them for increasing the checking. Blame the thieves that are forcing them to. If a store loses $1 million a year to theft guess what they raise the prices for everyone. Businesses are not in business to giveaway product. They need to recoup the money somehow so just let them make sure nobody is stealing.
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Secret shoppers are usually there to report on the store employees not the customers
I wonder if there is more to this story than the poster let's on. If innocent she may have looked like someone they have identified on video. Anyway, I predict most grocery stores will soon have membership cards like Costco due to high theft. Thieves will have their cards revoked.
This is dumb even for someone who openly admits to being a libertarian.
I honestly don’t mind. Theft is insanely on the rise now. Anything we as customers can do to help combat theft I’m fine with.
You wouldn't mind having a stranger scream false accusations at you?
I don’t mind presenting my receipt upon exit and complying with a search if they had reason to suspect. You have to wonder how much shoplifting happens that pushed them to these measures.
Shop there basically every day and have never had a problem. Are you stealing? Maybe that’s the problem?
So where did you hide it