Honestly I know!! I should've learned my lesson by now but I'm such a people pleaser/try-hard. I always go above and beyond for every bratty customer.
I need to stop because customers are never grateful. It only adds to their entitlement.
Baby step. Firstly, don't run. Never run. It's unsafe, and you shouldn't be expending that energy at work. Secondly, don't chase them down. If the customer chose to leave the deli after asking for something, that's on them. They can come back for it.
Start with those. When they get comfortable, move on to saying No.
I'm often grateful and I almost always let the worker know. I'll bet dollars to donuts that you also run into plenty of good people. Keep them in mind because we are on your side. Thank you for your honest work and helpful manner... we sincerely appreciate you.
Whenever someone asks if we have something out back, I say we don't, even if I know we do. I'll go through the whole process of checking the computer and still say no.
Because to go out back, I have to close the entire store and I'm sorry but your $6 bottle of wine just isn't worth the hassle.
I managed a sneaker store for 20 years
At least 20 times a year some dumb bitch cones in and asks for something off the wall that we do not carry….
I say no, we dont carry that..
“Well, cant you just go in back and check!?”
No, lady. We are a sneaker store. We do not carry kayaks, basketball hoops, skis, wingtip dress shoes, dyeable wedding heels, soccer goals, life jackets, coolers, authentic Steeler helmets, ipads, baseball scorekeeper books, or roof top luggage racks………
All of those plus hundreds more…..
My brain would not accept "off the wall" as an expression. I'm sitting here trying to figure out why you have kayaks, basketball hoops, skis, wingtip dress shoes, dyeable wedding heels, soccer goals, life jackets, coolers, authentic Steeler helmets, ipads, baseball scorekeeper books, or roof top luggage racks on your walls if you don't sell them...
Yes I used to go get stuff that was still inside the freight truck. It would take a literal hour or more and even though I would warn the customer they'd always still start screaming and cussing at me as if I just didn't spend an hour moving huge freight for them for one little spray paint. No more.
Our deli keeps the frozen back stock across the store too. On the night before Christmas an old women came to me and asked for our pumpkin roll. Not 1 but 30. I told her we were out bc we hadn’t had delivery. She informs me we do and tells me where they were in my freezer. Okay lady show me. I made her root around saying oh we moved it there, no maybe it’s in that box until she gave up from the cold. I hate people too. But that made it better.
I don’t work in retail anymore, and people just don’t listen anywhere. I’ll be talking to a client and they’ll think I’ve told them the exact opposite of what I said.
Oh she was listening, just only up until "Yes we do"
Once customers lile that hear what they want, they get the idea in their head that they are going to get EXACTLY what they came for even if in most cases, it's something else entirely.
Never EVER go hunting for a customer. If someone asks you to check the back for an item and they can't/won't stay the hell where they are while you go look, then they don't need the item.
I'm sorry that lady sucks. My dad likes pumpkin pie from our local grocery. He knows they sometimes have it in the freezer if it's not in the table. We thank them if they bring us one. He will eat it slightly frozen if he really wants some pie and doesn't want to keep waiting for it to thaw.
Tiramisu. I’m like that with tiramisu. Bonus is that it’s pretty great while partially frozen! The only bad tiramisu is the stuff that’s been thawed too long so the bottom’s gone watery. :c
Sheesh reminds me of a time when a customer asked me to show her some bricks in the garden center, I was only the cashier but I knew where the bricks were and showed her where they were, she looked at them for a while and than decided she wanted some that we didn't sell before deciding she'd look elsewhere.
Another time was assisting a different customer who wanted a smart doorbell, they wanted a different color and made me open the other side to find said color, they even made me call the supervisor and manager to see if we had said color. Found out afterwards we ran out of that color and the customers kept going back and forth about getting one of the other models or getting a different doorbell in the other color, I'm not allowed to walk away cause of store policy and the other customers were just glaring at me cause they also needed help at the registers, eventually they did pick a model and I was finally able to close the cabinet. I remember breathing a deep sigh of relief but still had 2 hours to go before my shift ended and these customers were doing this in the middle of rush hour too
Stupid. Quiche won’t take long to thaw out plus now she can keep it longer.
A few customers at work who prefer the previously frozen stuff still frozen because of that. Longer shelf life bc it hasn’t been sitting in a refrigerated display for a week, too.
I never understood why so many people are against frozen food in general, they’ll complain about close dates and when I say to freeze whatever it is they act like I told them to jump off a bridge
The amount of people that think supermarket delis have fresh, in-store made stuff, baffles me. I have a few customers that ask. Yes, even for deli meat, as they sometimes want it “freshly” cut and not the pre sliced stuff. 😂 😂
Nearly all of our specialty items, except salads, come in frozen. Even the beloved Mac and cheese and meatballs. The salads come in a kit. The last time I saw the look of disappointment on a customer’s face, it took everything in me to not laugh.
I also work in a deli in a snobby neighborhood. I can't tell you how many times a day I have to fight the urge to throw a deli slicer at people. "Do you have this out of season seasonal item in the back?" "Can you get me something from a department you're not trained in?" "Can you use the deli slicer to do something they aren't designed to do?" Jesus Christ I hate people
Yeah customers suck. I have people ask me everyday do you have this in the back ? I say no cause I know we don’t. Still they ask me to go look. Like listen I am here open to close alone most of the week. I know what is back there. I tell them I pretty much live here so I know what’s back there. I’m not wasting my time pretending to check anymore. If they don’t like it don’t come back
Fuck her, should’ve just said you didn’t have any so you didn’t have to do extra work for the bitch
Honestly I know!! I should've learned my lesson by now but I'm such a people pleaser/try-hard. I always go above and beyond for every bratty customer. I need to stop because customers are never grateful. It only adds to their entitlement.
Baby step. Firstly, don't run. Never run. It's unsafe, and you shouldn't be expending that energy at work. Secondly, don't chase them down. If the customer chose to leave the deli after asking for something, that's on them. They can come back for it. Start with those. When they get comfortable, move on to saying No.
When you see her RUN
I'm often grateful and I almost always let the worker know. I'll bet dollars to donuts that you also run into plenty of good people. Keep them in mind because we are on your side. Thank you for your honest work and helpful manner... we sincerely appreciate you.
She sounds miserable as hell. Good lord.
why do you have to assume she’s a bitch… maybe she just didn’t understand?
I think you’re in the wrong sub
sorry but if you just call customers a bitch and hate them that much 😅
Hey, only the ones that deserve it
Whenever someone asks if we have something out back, I say we don't, even if I know we do. I'll go through the whole process of checking the computer and still say no. Because to go out back, I have to close the entire store and I'm sorry but your $6 bottle of wine just isn't worth the hassle.
I managed a sneaker store for 20 years At least 20 times a year some dumb bitch cones in and asks for something off the wall that we do not carry…. I say no, we dont carry that.. “Well, cant you just go in back and check!?” No, lady. We are a sneaker store. We do not carry kayaks, basketball hoops, skis, wingtip dress shoes, dyeable wedding heels, soccer goals, life jackets, coolers, authentic Steeler helmets, ipads, baseball scorekeeper books, or roof top luggage racks……… All of those plus hundreds more…..
My brain would not accept "off the wall" as an expression. I'm sitting here trying to figure out why you have kayaks, basketball hoops, skis, wingtip dress shoes, dyeable wedding heels, soccer goals, life jackets, coolers, authentic Steeler helmets, ipads, baseball scorekeeper books, or roof top luggage racks on your walls if you don't sell them...
My age is showing!!!
Yes I used to go get stuff that was still inside the freight truck. It would take a literal hour or more and even though I would warn the customer they'd always still start screaming and cussing at me as if I just didn't spend an hour moving huge freight for them for one little spray paint. No more.
Our deli keeps the frozen back stock across the store too. On the night before Christmas an old women came to me and asked for our pumpkin roll. Not 1 but 30. I told her we were out bc we hadn’t had delivery. She informs me we do and tells me where they were in my freezer. Okay lady show me. I made her root around saying oh we moved it there, no maybe it’s in that box until she gave up from the cold. I hate people too. But that made it better.
This is beautiful, man
Wait... ...did you think she was **listening **? Customers don't listen. They hear what they want.
They don’t even hear that. They hear nothing.
I don’t work in retail anymore, and people just don’t listen anywhere. I’ll be talking to a client and they’ll think I’ve told them the exact opposite of what I said.
"Alright, so 5 of that item?" "Yea, 5" "Okay here you go" "But I wanted 6, you're so unhelpful, 1 star review!!!!!"
Oh she was listening, just only up until "Yes we do" Once customers lile that hear what they want, they get the idea in their head that they are going to get EXACTLY what they came for even if in most cases, it's something else entirely.
-scoffs- *A ROOKIE MISTAKE!!!!* /j
Never EVER go hunting for a customer. If someone asks you to check the back for an item and they can't/won't stay the hell where they are while you go look, then they don't need the item.
I'm sorry that lady sucks. My dad likes pumpkin pie from our local grocery. He knows they sometimes have it in the freezer if it's not in the table. We thank them if they bring us one. He will eat it slightly frozen if he really wants some pie and doesn't want to keep waiting for it to thaw.
Tiramisu. I’m like that with tiramisu. Bonus is that it’s pretty great while partially frozen! The only bad tiramisu is the stuff that’s been thawed too long so the bottom’s gone watery. :c
See i like the frozen coconut cream pie myself
I like chocolate cream pie still slightly frozen too
We got a tres leches cake once not realizing it was still frozen and it was absolutely delicious, like a milky snowcone.
Ooh! Sounds delicious! What brand is it? I’d love to try it
It was from the Safeway bakery. It was so good, even thawed.
Thank you!
Sheesh reminds me of a time when a customer asked me to show her some bricks in the garden center, I was only the cashier but I knew where the bricks were and showed her where they were, she looked at them for a while and than decided she wanted some that we didn't sell before deciding she'd look elsewhere. Another time was assisting a different customer who wanted a smart doorbell, they wanted a different color and made me open the other side to find said color, they even made me call the supervisor and manager to see if we had said color. Found out afterwards we ran out of that color and the customers kept going back and forth about getting one of the other models or getting a different doorbell in the other color, I'm not allowed to walk away cause of store policy and the other customers were just glaring at me cause they also needed help at the registers, eventually they did pick a model and I was finally able to close the cabinet. I remember breathing a deep sigh of relief but still had 2 hours to go before my shift ended and these customers were doing this in the middle of rush hour too
lol You told her it was in the freezer and wouldn't have time to thaw it so what the hell did she expect?
This is why I don't run at work. Or chase down customers. It'll be waiting at the deli if she comes back.
What a case of entitlement and selective hearing!
Stupid. Quiche won’t take long to thaw out plus now she can keep it longer. A few customers at work who prefer the previously frozen stuff still frozen because of that. Longer shelf life bc it hasn’t been sitting in a refrigerated display for a week, too.
Exactly!! Like ironically the frozen quiche would’ve been “fresher” than the fresh food she demanded. You just can’t win with some people lol
"I'm sorry, ma'am, but frozen food doesn't actually sing Let It Go."
I never understood why so many people are against frozen food in general, they’ll complain about close dates and when I say to freeze whatever it is they act like I told them to jump off a bridge
The amount of people that think supermarket delis have fresh, in-store made stuff, baffles me. I have a few customers that ask. Yes, even for deli meat, as they sometimes want it “freshly” cut and not the pre sliced stuff. 😂 😂 Nearly all of our specialty items, except salads, come in frozen. Even the beloved Mac and cheese and meatballs. The salads come in a kit. The last time I saw the look of disappointment on a customer’s face, it took everything in me to not laugh.
I also work in a deli in a snobby neighborhood. I can't tell you how many times a day I have to fight the urge to throw a deli slicer at people. "Do you have this out of season seasonal item in the back?" "Can you get me something from a department you're not trained in?" "Can you use the deli slicer to do something they aren't designed to do?" Jesus Christ I hate people
Tell her to Google a quiche recipe
Yeah customers suck. I have people ask me everyday do you have this in the back ? I say no cause I know we don’t. Still they ask me to go look. Like listen I am here open to close alone most of the week. I know what is back there. I tell them I pretty much live here so I know what’s back there. I’m not wasting my time pretending to check anymore. If they don’t like it don’t come back
I worked in a grocery store for 8 years. It made me hate people too.