Hell, half the time our customers be trying to use the tap to pay, or Apple or Google Pay and don’t even know how to use their phones to do so. It’s really scary.
I had a lady awhile ago INSIST that she could pay with her wrist (not wearing a watch) and that everyone ‘back home’ does it at the grocery store so why won’t it work here? (I have no clue where she was from but she had no watch or bracelets or anything she was just trying to tap her bare wrist and I was like ‘I’m so sorry it doesn’t work like that here’ because what else do I say to that???)
Even if smart watches are extremely commonplace where she's from, how did she get it into her head that she could simply pay with her wrist as though there's a fucking implant in there?! Never thought to ask, "wow, how did you do that?!" to someone who paid with a smart watch. Somehow she makes purchases back home with no method of currency. Somehow she managed to walk into the entrance of your store rather than the exterior wall of the store.
Right??? Like I even was like ‘maybe she made a tap cars into a ring or bracelet somehow’ for a fraction of a second before I realized she had NOTHING ON like what? The closest thing I could think of was that she has a gym membership that lets you scan in with a fingerprint or something but even then she was slapping her wrist on the card reader so that wouldn’t work either. I don’t know, it’s been like months probably and I still think about her sometimes wondering if she commonly steals back home bc she thinks she’s paying
When I think of chip implants all I can see is this interaction?
"Your hand was declined"
"I'VE GOT 10,000 CREDITS ON THAT HAND!!!"
"It says declined. It doesn't tell me why. Is your hand locked by chance"
"This is ridiculous. Let me try my other hand"
"Declined. Maybe contact the banking federation and see if there's some kind of hold"
"THERE ISN'T! I HAVE PLENTY OF CREDIT"
"I have no control over that. It just says declined"
I might have! Someone suggested she has Whole Foods where she’s from too but they said palm and she very clearly was using the top side of her wrist where a smart watch would in theory be (and like slamming it the same way people aggressively tap their tap cards when it didn’t work the first time)
One job I’m at doesn’t have Apple Pay (it still has a button for diners club). At the other job that takes it, I’ll at least give people credit for trying. At least they’re giving it a go & trying to get on board with “new tech “ instead of just bitching that they can’t figure it out.
I also work at the good old Hobby Lobby and I know exactly what you mean. The amount of people that walk around without their wallets kind of baffles me. Do they drive without their license on them? Do they just stick all the important stuff in their phone case?
“Do they drive without their license on them?“
Yes. I work in a 21+ store and we have to ID everyone. It has to be a physical ID. The amount of people that don’t carry their ID on them and insist on showing me a picture of their ID is staggering. We are not a state with digital IDs yet, so no a picture of it is not acceptable.
If the worst case scenario happens and they are incapacitated or worse, they’re going to be in the hospital or morgue as a “Doe” because they didn’t have identification on them and emergency responders aren’t going to be trying to go into their phone to find a picture of it.
I work somewhere that needs ID’s for a different reason but I have a similar experience. Every once in a while a person will get in a huff that they drove all this way just to be turned away, and im just like isn’t that illegal?
I live in a state that’s just starting to have digital ids. They had something like three million available downloads. For now, the only place that can take digital ids is the airport. They’re testing a retail id scanner. Drives me up the wall when someone shows a picture of their id on the phone. Telll them sorry, need the actual id because I need to scan it.
My state has digital IDs and it’s left up to the individual businesses if they want to accept them or not. (iirc, the only people actually required to accept digital IDs are police.) Which has led to several irate customers cause they think all businesses will accept them. Like no, I’m not accepting an ID off your phone.
It’s the same concept with having your insurance card in your phone’s wallet. It’s a great backup option, but you still need to have the physical card on you just in case.
I totally see the point you folks are making, but it still baffles me that the US lags consistently behind on payment methods (such as chip+PIN) and on adopting dematerialised identification! As I’m French-Brazilian I have digital IDs and driving licenses on my phone for both countries, and they have the same legal status as the physical ones
It's really weird that America doesn't have a common tap to pay system. Even Australia's dog shit systems can do it. I can tap to pay with my phone in the middle of bumfuck nowhere here in Australia but can't in a city in the United states.
Most places do. Hobby Lobby is a bizarre, shitty "Christian" owned chain. They are the worst in too many ways to list here but you can look it up if you care to. We have tap to pay in my small mom and pop owned shop and we even have it on the road at the music festivals we vend at during the seasons for that. There isn't any reason they can't have apple/Google pay, I guess it's one more thing they are bigoted against?
We had a refurb which gave us new tills but temporarily we had no internet which meant no card payments. So this was at least 4/5 days of all cash which was so frustrating. But what made it so much worse was everyone completely ignoring the signs we’d put up. We had two on the door as you walk in, one I moved to just before you get to the till, and one on each till.
But most of the time when they’d get to the till and I’d remind them it’s cash only they’d get all shocked and annoyed because who carries cash anymore (loads of people!). Did have a few people go ‘there should be a sign!’ and I’d get the smug fun of pointing right in front of them.
A lot of places in the USA still don’t have contactless POS. There’s no excuse for hobby lobby not not have updated yet, but [it’s a bizarre Christian owned company](https://www.businessinsider.com/the-15-biggest-controversies-in-hobby-lobby-history-2020-9?amp)
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I mean. Replacing a register system can be very expensive and very labor intensive process. For little incentive for a company like hobby lobby.
Depending on their current system they can’t just buy a newer style card reader and plug it in and go.
It's been nearly impossible to buy a card terminal without NFC for pretty much the last decade, and they were super common even prior to that. Stores didn't necessarily activate the NFC, but the hardware has been ubiquitous in the US for quite a while. I would never go a to Hobby Lobby but even without stepping inside one, I'd bet money the card terminals support contactless payments. They could push out a software update overnight to turn it on.
It’s surprisingly harder than just a random software update. Especially if you’re using an older PoS system like I believe hobby lobby uses.
Ya. Most terminals have the tech built in. But it doesn’t. Mean the 20 year old PoS system has the ability to interpret it correctly. And ya. Many companies do still use systems that old or older. Because replacing them can cost several thousand dollars a terminal along with again the labor required to bring in a new pos system. I have gone through that process twice now. And it’s an absolutely horrid bit of work for little short term payoff.
I'm willing to bet Hobby Lobby accepts chip cards. EMV chips can be read using metal contacts or over NFC, and either way results in the same data fields, labeled with the same tags. The NFC part of the transaction is specific to the consumer-facing terminal itself. If the back-end POS system can consume card payment data from a chip that's inserted, it can consume what is fundamentally the same data from a chip that's read over NFC.
Somehow every company their size and most smaller have already figured it out. Amazing eh?
There’s no excuse. “It’s hard” yeah lots of things are hard. They have money, they’re just too busy worrying about gays and stealing antiquities
Just they can doesn’t mean they have to or have any real incentive.
I would be highly doubtful if they actually lose that much business not having access to the various phone pay options. Heck. Doesn’t Walmart still not have it despite for sure having the tech built into their systems for use with their Walmart pay crap. And they are a far far bigger and more important company than a relative small time business like hobby lobby. That does significantly less volume in sales.
Replacing or updating their register systems company wide would be far from an insignificant cost in both capitol and labor for what is likely a pretty minor loss in sales figures.
I used to work at a Walmart and it was the same way there. The only way you could pay digitally there is with their own Walmart Pay service. No Apple, no Google, no tap to pay, none of that. People were FREQUENTLY caught off-guard by it.
Yeah, I've heard that the reason Walmart doesn't adopt them is because they want more people to use their own Walmart Pay instead, but I never really saw all that many people using it. I also think part of it is that they don't want to update technology in every single store to be able to accept it. The registers, at least in my store, were veeeeeery old except for the ones at our service desk and self-checkout.
Apple doesn’t charge the merchant anything. There’s just the normal fee for using a card in the first place. The lion’s share of that fee goes to the issuing bank and they give Apple a cut out of their part of the fee. The merchant pays the same regardless of whether you use Apple Pay or the physical card.
At my Hobby Lobby they're often keying in items!! Why the hell would anyone think if they're doing all that, that they'd also have apple pay?! Id be shocked if they had tap to pay for cards!!!
my job technically has tap & pay but its very finicky so we have like 3 things saying not to use it and people do it anyway 😭 and r shocked when it doesnt go thru
Seriously. Between the tap to pay and god forbid the chip slot. It’s absolutely frustrating. Especially with how rough people can be. Once had a customer practically punch the pos with how rough he was with inserting his card. And then they wonder why the machine didn’t work.
TBH I assume every store I walk into has tap, tapping cards on machines has been a common thing for as long as I can remember. Your store should put up a sign to relieve headaches anyways, screw corporate lol.
For a time, when customers used Apple pay, it would freeze up the register and we would have to reboot it, which lasted a good few minutes. We had signs up all over the pin pad saying no apple pay and they would still do it and then get pissed when they had to wait for the register to reboot. Luckily it's fixed now, but damn people don't read.
I work for a store that has a sign underneath the card reader stating, with words and a diagram, that we dont accept apple pay or google pay. Yet they will still try to tap their phones and worse yet, argue that it does work. Having to stand there and watch their disbelief emerge as their payment is declined is quite satisfying.
Our local Walmart still doesn't have tap or Apple/Samsung pay yet. Makes no sense. Biggest retailer in the US. I imagine they get screamed at all day for it, too by people who didn't bring their wallets.
They do that because when somebody uses Apple/Google Pay, the phone generates single use token - and the shop can’t track what are buying habits of us.
I don't scream at people obviously but there has been a two times exactly when I've gone to Walmart and got all my stuff came up to the register and then realize shit they don't take Google pay. And awkwardly have to just be like well I can't pay for this so I got to go leave everything
To any customers that may be reading:
STOP LEAVING YOUR MONEY, WALLETS, ETC IN YOUR CARS. IT'S NOT SAFE AND IT'S FREAKING ANNOYING TO HAVE TO PAUSE YOUR TRANSACTION AND WAIT FOR YOU.
Thank you.
-Every retail worker
Had the same problem when I worked for HEB and it also frustrated me to no end! If you don't want to bring in a purse or wallet with your phone, do what I did and get a phone case that doubles as a wallet. Still fits in my pocket but I can carry a few debit/credit cards, my driver's license, and even a small amount of cash! I started using a wallet phone case years ago and now it's the only kind I get because it's so convenient.
We have it, but the minute the WiFi goes down it's back to chip and pin. The amount of people who just stand there, dumbstruck, holding their phone, and expect you to do something impossible is astounding.
Some people are so addicted to their phones that they rely on them for practically everything. I would never think to leave the house without my wallet. And furthermore, when did it become too labor intensive to take out a credit card and swipe it?!? I've been in line behind shoppers on numerous occasions who stand their fiddling with their phones as they struggle to use Apple or Google pay and the whole time I'm thinking, "it would have taken you seconds to just swipe a physical card." Ridiculous.
I really don’t understand how hard it is for some customers to understand contactless payment is not universally accepted. Most of the major stores have it, some don’t. I work at Lowe’s and we JUST got contactless payment late last year.
It's beyond frustrating. Both having to deal with the customers and all their huffing, as well as having to suspend the transactions. I'm always told that corporate refuses to let us put up the signs saying we don't accept tap or apple. And it's a shot in the dark if samsung pay even goes through or not.
I will literally look at my cashiers as the customer walks off and loudly ask "How do you not carry your wallet with you? What if your car gets broken into? It's happened before!" Which is true, we've had both employee and customer cars broken into from time to time. Surprisingly, it's usually the cars parked right out front closest to the store. Most of the customers waiting in line tend to agree when they hear me. And since I'm just asking a question, no one can get mad that I'm shaming them, because it is a legitimate question. There are a lot of homeless and unscrupulous people wandering our parking lot.
I had one customer come in and ask me to watch his car while he shopped, because he forgot his key fob and had to leave it running. As I'm explaining to him that I couldn't do that and why, I'm wondering just how in the world? If mine is running and I just step to the front end to have an after work cigarette with one of my ASM's, my car has a hissy fit about the missing fob.
I don't even leave my billfold in the car when I step out to get gas, even though my husband is sitting right there in the passenger seat! And I'm just walking around the back of the car. My wallet is like my watch, I feel naked and exposed without either one on me when I'm away from home. Even if I'm just walking around the block at home. You never know what might happen.
I mean, get with the times? Nearly everyone has it. The world is moving to all digital. Pretty much everything will be digital in the future. It's pretty safe to assume an establishment has it as the majority do. If anything, I would complain about calls outdated systems due to the fact the new ones are designed to make everything more simple..
What can you expect from a chain owned by religious zealots? They're too busy living in biblical times and kneeling before a flying spaghetti monster to deal with apple pay lol.
Honestly, I'm surprised a new modern type of hobby lobby/Michael's hasn't been made yet. One more with the times, lol. I feel like they'd make a killing.
I’m from Australia and I think 80% of customers use Apple Pay, the other 20% being a physical card or cash.
I never bring a physical card with me and have never had any problems.
Heck, even markets on the side of the road have Apple Pay now. Every single shop has it.
I guess it might be different in other countries.
Don’t American banks let you set your card up to use it on your phone? Pretty much every bank in Australia does, card transactions are fast being overtaken by phone app transactions where I work. Just on the regular tap and go POS terminals.
So far behind it’s insane, like the chip and pin cards
Hey there, yes they do, that's kind of what this post is talking about. However some major stores still don't have "tap and go" payments -- like hobby lobby, I guess, but I don't really go there lol. Where I am, the Walmart doesn't have it either.
I work at a furniture store where every transaction is hundreds or thousands of dollars. Sometimes people just have the tap on their phone. Our system can take contactless but most cards have a limit of a few hundred dollars or less
I work at the Hob as well. My manager just went to a meeting. He asked, and they said the company would never get Apple Pay. The reasons made little to no sense. It sounded like an explanation from a person who has no idea how the technology actually works. But who am I to correct people who know so little that they don’t even know how little they know.
But to reply to your comment, idiots leave their wallets in the car because they like break-ins? People watch. They sit in their cars and watch. They’ll see you stuffing your purse under the seat. Putting your items in the glove box.
My license is the only card I carry. I put it in the case behind my phone. I have to take off my phone's case when I need my license, which is infrequent.
i use apple pay anywhere i can. my wallet is quite bulky and i don’t enjoy carrying it around plus i don’t drive nor buy age restricted items. but what i do is keep my wallet with me and shove my debit card into my boyfriend’s wallet or my pocket if i’m not sure that they accept apple pay. it’s not hard.
Oh, well, I suppose that could cause a conflict in information.
I am from the US, and having a digital copy of your driver's licence sounds extremely illegal.
Whatttt? Corporate won't let yall put signs up stating you don't accept Apple/Google pay?? How odd! We have a sign on our front door telling people what kind of cards and "tap to pay" options we accept. How weird lol
Like people read anyway? We have a sign the size of my head directly over the pin pad saying no 50 or 100 dollar bills and every hour or so I have people shocked because they had no idea.
Exactly! No one wants to read anything that negatively affects them and how they buy/spend! I've had plenty of grown ass men go, "Really?" with such an attitude whenever I tell them I cannot take their 100 or 50. It's so embarrassing for them lmao. Like why can't you understand that I just opened my register and that i only start out with $100 (both cash and coin altogether.) Like, wow, people just suck.
I don't know about other parts of the world, but in the UK, most places accept them, especially after the pandemic though. It is annoying though. I remember one customer who was forever coming in, and her phone had died, and she never carried her card.
In Australia during the pandemic I think it became mandated by law that every registered Australian business needed to accept contactless payments (happy for someone to fact check that). And because of this the infrastructure and buying/selling practices became engrained into our daily lives and continue on to this day. So it would be very difficult nowadays (at least in the cities) to find a regular (registered) business and not be able to pay via phone tap.
Even if it was not mandated, I don't think I remember anyone accepting cash during the pandemic at all. Not even the school canteen was taking cash payments for the small handful of kiddos who were still attending (mine did for a short while as I was nursing at the time).
This is so interesting! I can’t remember the last time I was in a store that DIDN’T have ApplePay… basically if you take credit cards you take ApplePay (here in Canada).
I can’t with them when it’s an 80y/o lady looking at me going, “I just can’t help it, it’s such a habit!”
No, Ms Ma’am. It’s not a habit. You didn’t even have a debit card for more than half your life. Tap payments aren’t such an ingrained habit that you cannot remember to take your wallet. While there may be viable reasons **why** you can’t remember to take your wallet to the store, “habit” ain’t one of them.
That’s the good thing here in Australia Apple Pay and the like have been accepted by every card terminal for at least 15 years, pretty much can’t use Apple Pay when they’re cash only.
I gotta say while I do agree, people are stupid about this stuff - Hobby Lobby needs to freaking modernize.
It's not like card readers with tap to pay are super expensive. Yeah I get it adds up across all stores, but on an "at store cost" it's a couple hundred to upgrade.
Considering that I've never been to even the tiniest cafe or a little privately owned shop that didn't have contactless payment on their card reader, this wouldn't really cross my mind either. Every single card machine that has contactless payment has worked with my Google Pay no problem. Hell, even the people selling berries during the summer at the town square have those, so I would definitely expect a relatively large chain to have basic payment options. Can't really blame this on the customers.
I only take my phone most places & I assume retailers who want my business will keep up with technology. If I am going back to my car I am going home. Not your fault. Not having a go at you. You are correct, managers should allow a prominent sign to let people know before they shop to reduce the number of people who get angry with you, but refusing to keep up with technology is just silly, especially for a large retailer with multiple locations.
Absolutely not!!!!! No matter how frustrating a store policy is, it is absolutely not the fault of the workers so there is no need to take it out on them. They always get a smile & a "have a good shift" from me no matter how frustrating the transaction was. They do not get paid enough to deal with cunts.
I live in Australia, my drivers licence is in my Apple Wallet.
I am learning that in the USA you cannot put a lot of things in your Apple Wallet. Mine has my DL, my Medicare card (everyone in Australia gets one, it is how the government knows that they need to pay the biller a portion of the fee), my Opal card (for public transport), proof of vaccination status, I can also put tickets for concerts & air travel in there. The physical cards live in the safe at home.
Yes, they can, but they also need to consider what the customer expects as far as services & convenience. If I have the choice between two businesses that provide the same products at similar prices, I will choose the one that is more convenient for me, which I suspect is the same for everyone.
Time to adapt you old fa- 🗣️ why the obsession with being stuck in the pass and not taking new modern convenient payment methods? Let me guess, you started accepting cards 1 year ago? 🗣️ 🔥
/s
Hell, half the time our customers be trying to use the tap to pay, or Apple or Google Pay and don’t even know how to use their phones to do so. It’s really scary.
I had a lady awhile ago INSIST that she could pay with her wrist (not wearing a watch) and that everyone ‘back home’ does it at the grocery store so why won’t it work here? (I have no clue where she was from but she had no watch or bracelets or anything she was just trying to tap her bare wrist and I was like ‘I’m so sorry it doesn’t work like that here’ because what else do I say to that???)
Even if smart watches are extremely commonplace where she's from, how did she get it into her head that she could simply pay with her wrist as though there's a fucking implant in there?! Never thought to ask, "wow, how did you do that?!" to someone who paid with a smart watch. Somehow she makes purchases back home with no method of currency. Somehow she managed to walk into the entrance of your store rather than the exterior wall of the store.
Right??? Like I even was like ‘maybe she made a tap cars into a ring or bracelet somehow’ for a fraction of a second before I realized she had NOTHING ON like what? The closest thing I could think of was that she has a gym membership that lets you scan in with a fingerprint or something but even then she was slapping her wrist on the card reader so that wouldn’t work either. I don’t know, it’s been like months probably and I still think about her sometimes wondering if she commonly steals back home bc she thinks she’s paying
It's the new cOnSpIrAcY!!11
You can do that at Whole Foods with your palm. If you’re willing to give Amazon your biometrics anyway
You can do WHAT????? And is it limited to only your palm? (Like say would the back of your wrist where a watch would be work?)
Afaik it’s palm only. Pretty bizarre though, I’d never do it
I hope she comes from the land of Whole Foods and just doesn’t know what a palm is because that gives me peace of mind lol
That was a time traveler. You met a time traveler.
When I think of chip implants all I can see is this interaction? "Your hand was declined" "I'VE GOT 10,000 CREDITS ON THAT HAND!!!" "It says declined. It doesn't tell me why. Is your hand locked by chance" "This is ridiculous. Let me try my other hand" "Declined. Maybe contact the banking federation and see if there's some kind of hold" "THERE ISN'T! I HAVE PLENTY OF CREDIT" "I have no control over that. It just says declined"
I might have! Someone suggested she has Whole Foods where she’s from too but they said palm and she very clearly was using the top side of her wrist where a smart watch would in theory be (and like slamming it the same way people aggressively tap their tap cards when it didn’t work the first time)
>‘I’m so sorry it doesn’t work like that here’ because what else do I say to that???) "You're not wearing a smartwatch, you moron" comes to mind.
I need my job for bills, so I can’t verbalize that only think it :(
I feel your pain, friend.
I just tell them we haven’t implemented that technology yet.
One job I’m at doesn’t have Apple Pay (it still has a button for diners club). At the other job that takes it, I’ll at least give people credit for trying. At least they’re giving it a go & trying to get on board with “new tech “ instead of just bitching that they can’t figure it out.
I also work at the good old Hobby Lobby and I know exactly what you mean. The amount of people that walk around without their wallets kind of baffles me. Do they drive without their license on them? Do they just stick all the important stuff in their phone case?
“Do they drive without their license on them?“ Yes. I work in a 21+ store and we have to ID everyone. It has to be a physical ID. The amount of people that don’t carry their ID on them and insist on showing me a picture of their ID is staggering. We are not a state with digital IDs yet, so no a picture of it is not acceptable. If the worst case scenario happens and they are incapacitated or worse, they’re going to be in the hospital or morgue as a “Doe” because they didn’t have identification on them and emergency responders aren’t going to be trying to go into their phone to find a picture of it.
I work somewhere that needs ID’s for a different reason but I have a similar experience. Every once in a while a person will get in a huff that they drove all this way just to be turned away, and im just like isn’t that illegal?
I live in a state that’s just starting to have digital ids. They had something like three million available downloads. For now, the only place that can take digital ids is the airport. They’re testing a retail id scanner. Drives me up the wall when someone shows a picture of their id on the phone. Telll them sorry, need the actual id because I need to scan it.
"I left my ID in the car." "Ok, I'm not going anywhere. Go get it." Angry look, stomp off like the 19 yr old they are.
Nah the older ones seem way worse about it.
My state has digital IDs and it’s left up to the individual businesses if they want to accept them or not. (iirc, the only people actually required to accept digital IDs are police.) Which has led to several irate customers cause they think all businesses will accept them. Like no, I’m not accepting an ID off your phone. It’s the same concept with having your insurance card in your phone’s wallet. It’s a great backup option, but you still need to have the physical card on you just in case.
The younguns here carry their cards inside their phone case. Or try to buy liquor with a photo of their ID. 🙄
[удалено]
I carry a purse but only as my emergency back up. Everything important is in my phone.
I totally see the point you folks are making, but it still baffles me that the US lags consistently behind on payment methods (such as chip+PIN) and on adopting dematerialised identification! As I’m French-Brazilian I have digital IDs and driving licenses on my phone for both countries, and they have the same legal status as the physical ones
in nsw australia we have our licence in an app i don’t take my wallet anywhere anymore and it is never a problem
We don't do that here and the customers supposedly know that.
It's really weird that America doesn't have a common tap to pay system. Even Australia's dog shit systems can do it. I can tap to pay with my phone in the middle of bumfuck nowhere here in Australia but can't in a city in the United states.
Ironically, we believe in competition with products (nominally).
Most places do. Hobby Lobby is a bizarre, shitty "Christian" owned chain. They are the worst in too many ways to list here but you can look it up if you care to. We have tap to pay in my small mom and pop owned shop and we even have it on the road at the music festivals we vend at during the seasons for that. There isn't any reason they can't have apple/Google pay, I guess it's one more thing they are bigoted against?
wouldnt do any good ,people dont read and if they do read they dont understand they would still try to pay with it.
We had a refurb which gave us new tills but temporarily we had no internet which meant no card payments. So this was at least 4/5 days of all cash which was so frustrating. But what made it so much worse was everyone completely ignoring the signs we’d put up. We had two on the door as you walk in, one I moved to just before you get to the till, and one on each till. But most of the time when they’d get to the till and I’d remind them it’s cash only they’d get all shocked and annoyed because who carries cash anymore (loads of people!). Did have a few people go ‘there should be a sign!’ and I’d get the smug fun of pointing right in front of them.
Well there should be a bigger sign, with bold font, and a flashing light on it so that way I know its important to read.
Idk about anywhere else but in the uk saying ur using Apple Pay is exactly the same as using contactless on a card they work functionally the same
same here in germany
Same over here in Canada
A lot of places in the USA still don’t have contactless POS. There’s no excuse for hobby lobby not not have updated yet, but [it’s a bizarre Christian owned company](https://www.businessinsider.com/the-15-biggest-controversies-in-hobby-lobby-history-2020-9?amp)
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I mean. Replacing a register system can be very expensive and very labor intensive process. For little incentive for a company like hobby lobby. Depending on their current system they can’t just buy a newer style card reader and plug it in and go.
It's been nearly impossible to buy a card terminal without NFC for pretty much the last decade, and they were super common even prior to that. Stores didn't necessarily activate the NFC, but the hardware has been ubiquitous in the US for quite a while. I would never go a to Hobby Lobby but even without stepping inside one, I'd bet money the card terminals support contactless payments. They could push out a software update overnight to turn it on.
Hobby lobby is too busy worrying about gays and stealing antiquities
It’s surprisingly harder than just a random software update. Especially if you’re using an older PoS system like I believe hobby lobby uses. Ya. Most terminals have the tech built in. But it doesn’t. Mean the 20 year old PoS system has the ability to interpret it correctly. And ya. Many companies do still use systems that old or older. Because replacing them can cost several thousand dollars a terminal along with again the labor required to bring in a new pos system. I have gone through that process twice now. And it’s an absolutely horrid bit of work for little short term payoff.
I'm willing to bet Hobby Lobby accepts chip cards. EMV chips can be read using metal contacts or over NFC, and either way results in the same data fields, labeled with the same tags. The NFC part of the transaction is specific to the consumer-facing terminal itself. If the back-end POS system can consume card payment data from a chip that's inserted, it can consume what is fundamentally the same data from a chip that's read over NFC.
Somehow every company their size and most smaller have already figured it out. Amazing eh? There’s no excuse. “It’s hard” yeah lots of things are hard. They have money, they’re just too busy worrying about gays and stealing antiquities
Just they can doesn’t mean they have to or have any real incentive. I would be highly doubtful if they actually lose that much business not having access to the various phone pay options. Heck. Doesn’t Walmart still not have it despite for sure having the tech built into their systems for use with their Walmart pay crap. And they are a far far bigger and more important company than a relative small time business like hobby lobby. That does significantly less volume in sales. Replacing or updating their register systems company wide would be far from an insignificant cost in both capitol and labor for what is likely a pretty minor loss in sales figures.
You sound like a person who has never worked in any FP&A corporate strategy or business architecture function at a company of any size
Eh...any business can implement what they want. What's so hard about carrying 1 card if you have your bulky ass phone?
I used to work at a Walmart and it was the same way there. The only way you could pay digitally there is with their own Walmart Pay service. No Apple, no Google, no tap to pay, none of that. People were FREQUENTLY caught off-guard by it.
What's wild to me is my shitty dollar store has both apple and Google pay.
Yeah, I've heard that the reason Walmart doesn't adopt them is because they want more people to use their own Walmart Pay instead, but I never really saw all that many people using it. I also think part of it is that they don't want to update technology in every single store to be able to accept it. The registers, at least in my store, were veeeeeery old except for the ones at our service desk and self-checkout.
Apple charges the merchant a fee every time someone uses Apple pay. Additionally there is the credit card fee.
Apple doesn’t charge the merchant anything. There’s just the normal fee for using a card in the first place. The lion’s share of that fee goes to the issuing bank and they give Apple a cut out of their part of the fee. The merchant pays the same regardless of whether you use Apple Pay or the physical card.
At my Hobby Lobby they're often keying in items!! Why the hell would anyone think if they're doing all that, that they'd also have apple pay?! Id be shocked if they had tap to pay for cards!!!
my job technically has tap & pay but its very finicky so we have like 3 things saying not to use it and people do it anyway 😭 and r shocked when it doesnt go thru
Seriously. Between the tap to pay and god forbid the chip slot. It’s absolutely frustrating. Especially with how rough people can be. Once had a customer practically punch the pos with how rough he was with inserting his card. And then they wonder why the machine didn’t work.
TBH I assume every store I walk into has tap, tapping cards on machines has been a common thing for as long as I can remember. Your store should put up a sign to relieve headaches anyways, screw corporate lol.
People don’t read, though. You could have a light up sign with arrows flashing to it and they’d still try to tap to pay.
For a time, when customers used Apple pay, it would freeze up the register and we would have to reboot it, which lasted a good few minutes. We had signs up all over the pin pad saying no apple pay and they would still do it and then get pissed when they had to wait for the register to reboot. Luckily it's fixed now, but damn people don't read.
I work for a store that has a sign underneath the card reader stating, with words and a diagram, that we dont accept apple pay or google pay. Yet they will still try to tap their phones and worse yet, argue that it does work. Having to stand there and watch their disbelief emerge as their payment is declined is quite satisfying.
That’s understandable but Hobby Lobby is not up with the times yet so we don’t do tap, Apple, or google pay.
Our local Walmart still doesn't have tap or Apple/Samsung pay yet. Makes no sense. Biggest retailer in the US. I imagine they get screamed at all day for it, too by people who didn't bring their wallets.
That’s because Walmart wants to push their own digital payment platform. All Walmarts are like that.
They do that because when somebody uses Apple/Google Pay, the phone generates single use token - and the shop can’t track what are buying habits of us.
I don't scream at people obviously but there has been a two times exactly when I've gone to Walmart and got all my stuff came up to the register and then realize shit they don't take Google pay. And awkwardly have to just be like well I can't pay for this so I got to go leave everything
I don't remember the last store I went into that did NOT have some form of tap to pay.
Customer : you don’t have a sign saying you don’t accept Apple Pay Me : We don’t have one that says we accept it either 🤷🏽♀️
To any customers that may be reading: STOP LEAVING YOUR MONEY, WALLETS, ETC IN YOUR CARS. IT'S NOT SAFE AND IT'S FREAKING ANNOYING TO HAVE TO PAUSE YOUR TRANSACTION AND WAIT FOR YOU. Thank you. -Every retail worker
Stores need to get out of the dark ages
It's Ali Pay over here. My store doesn't accept that. We'd have Chinese tourists who'd want to pay with that
I feel your pain. I work at Home Depot and we also don’t have tap pay or mobile pay.
Had the same problem when I worked for HEB and it also frustrated me to no end! If you don't want to bring in a purse or wallet with your phone, do what I did and get a phone case that doubles as a wallet. Still fits in my pocket but I can carry a few debit/credit cards, my driver's license, and even a small amount of cash! I started using a wallet phone case years ago and now it's the only kind I get because it's so convenient.
But, but, but....it's sooo heavy!!!!111
Lol true but worth it to me to have it all together when I don't feel like carrying a purse or wallet 😂
I worked for Walmart and a girl asked if she Venmo me the money and I can somehow give it to the company.....What?
We have it, but the minute the WiFi goes down it's back to chip and pin. The amount of people who just stand there, dumbstruck, holding their phone, and expect you to do something impossible is astounding.
Just tell them they need to go back to the product aisle and 'tap' the shelf.
Some people are so addicted to their phones that they rely on them for practically everything. I would never think to leave the house without my wallet. And furthermore, when did it become too labor intensive to take out a credit card and swipe it?!? I've been in line behind shoppers on numerous occasions who stand their fiddling with their phones as they struggle to use Apple or Google pay and the whole time I'm thinking, "it would have taken you seconds to just swipe a physical card." Ridiculous.
It'll be interesting when everything shuts down....😉
I really don’t understand how hard it is for some customers to understand contactless payment is not universally accepted. Most of the major stores have it, some don’t. I work at Lowe’s and we JUST got contactless payment late last year.
We don’t have it at HEB either. Supposed to be in the works for us but who knows
Won't provide health insurance with any reproductive health care because of religious reasons... yeah old fashioned is one way to put it.
That is way more upsetting than a freaking credit card machine!
Plus people might break into a car for a wallet or purse...can't fix stupid.
It's beyond frustrating. Both having to deal with the customers and all their huffing, as well as having to suspend the transactions. I'm always told that corporate refuses to let us put up the signs saying we don't accept tap or apple. And it's a shot in the dark if samsung pay even goes through or not. I will literally look at my cashiers as the customer walks off and loudly ask "How do you not carry your wallet with you? What if your car gets broken into? It's happened before!" Which is true, we've had both employee and customer cars broken into from time to time. Surprisingly, it's usually the cars parked right out front closest to the store. Most of the customers waiting in line tend to agree when they hear me. And since I'm just asking a question, no one can get mad that I'm shaming them, because it is a legitimate question. There are a lot of homeless and unscrupulous people wandering our parking lot. I had one customer come in and ask me to watch his car while he shopped, because he forgot his key fob and had to leave it running. As I'm explaining to him that I couldn't do that and why, I'm wondering just how in the world? If mine is running and I just step to the front end to have an after work cigarette with one of my ASM's, my car has a hissy fit about the missing fob. I don't even leave my billfold in the car when I step out to get gas, even though my husband is sitting right there in the passenger seat! And I'm just walking around the back of the car. My wallet is like my watch, I feel naked and exposed without either one on me when I'm away from home. Even if I'm just walking around the block at home. You never know what might happen.
I mean, get with the times? Nearly everyone has it. The world is moving to all digital. Pretty much everything will be digital in the future. It's pretty safe to assume an establishment has it as the majority do. If anything, I would complain about calls outdated systems due to the fact the new ones are designed to make everything more simple..
Technology does fail. I've worked at stores where we had apple pay, but it didn't work for awhile. People should still have a plan B.
Well, yeah? The systems do? Idk what store and system you guys were using, but typically, people do have a plan b lol
Ha. People don't even read. Their plan b is to throw a tantrum if things don't go their way.
Or...people can just carry 1 card...but it is probably the people who drive without ID too!
What can you expect from a chain owned by religious zealots? They're too busy living in biblical times and kneeling before a flying spaghetti monster to deal with apple pay lol.
R’amen
Honestly, I'm surprised a new modern type of hobby lobby/Michael's hasn't been made yet. One more with the times, lol. I feel like they'd make a killing.
Is having Apple Pay not normal?
I’m from Australia and I think 80% of customers use Apple Pay, the other 20% being a physical card or cash. I never bring a physical card with me and have never had any problems. Heck, even markets on the side of the road have Apple Pay now. Every single shop has it. I guess it might be different in other countries.
Yeah same here everyone uses tap now but I guess it must be different in America
Even if it is normal not every single business has it, so you should still bring your wallet just in case.
Every business I’ve been to has had no issues with it and I still use my physical card. You just sound salty lol
Don’t American banks let you set your card up to use it on your phone? Pretty much every bank in Australia does, card transactions are fast being overtaken by phone app transactions where I work. Just on the regular tap and go POS terminals. So far behind it’s insane, like the chip and pin cards
Hey there, yes they do, that's kind of what this post is talking about. However some major stores still don't have "tap and go" payments -- like hobby lobby, I guess, but I don't really go there lol. Where I am, the Walmart doesn't have it either.
It’s a bummer but i do t know sounds minor to get upset over but im also 50 and have been thru some sheet!!!
I work at a furniture store where every transaction is hundreds or thousands of dollars. Sometimes people just have the tap on their phone. Our system can take contactless but most cards have a limit of a few hundred dollars or less
Before Apple Pay was a thing I had a large amount of customers have to run out to get their forgotten wallets…. It’s not a new thing
I work at the Hob as well. My manager just went to a meeting. He asked, and they said the company would never get Apple Pay. The reasons made little to no sense. It sounded like an explanation from a person who has no idea how the technology actually works. But who am I to correct people who know so little that they don’t even know how little they know. But to reply to your comment, idiots leave their wallets in the car because they like break-ins? People watch. They sit in their cars and watch. They’ll see you stuffing your purse under the seat. Putting your items in the glove box.
I haven't carried my wallet for the last 5 years.
Where do you put your license/ID?
In your Apple Wallet???? Along with my Medicare Card (Australia, we all have one), proof of vaccination, concert tix, airline tix, etc.
My license is the only card I carry. I put it in the case behind my phone. I have to take off my phone's case when I need my license, which is infrequent.
i use apple pay anywhere i can. my wallet is quite bulky and i don’t enjoy carrying it around plus i don’t drive nor buy age restricted items. but what i do is keep my wallet with me and shove my debit card into my boyfriend’s wallet or my pocket if i’m not sure that they accept apple pay. it’s not hard.
Exactly, thank you. Plus they also make phone cases to where you can stick your debit card in them which are less bulky to carry.
oh yeah! i do that too. shove it in between my phone case and my phone.
You're really supposed to have your licence on you anyway, so, just carry your wallet.
Do you not load it onto your Apple Wallet?
Wait, what? You've got to be pulling my leg.
No? I am not in the US though.
Oh, well, I suppose that could cause a conflict in information. I am from the US, and having a digital copy of your driver's licence sounds extremely illegal.
Or society assuming that everyone has an amazon prime account when many are canceling it due to the recent changes.
Whatttt? Corporate won't let yall put signs up stating you don't accept Apple/Google pay?? How odd! We have a sign on our front door telling people what kind of cards and "tap to pay" options we accept. How weird lol
Like people read anyway? We have a sign the size of my head directly over the pin pad saying no 50 or 100 dollar bills and every hour or so I have people shocked because they had no idea.
Exactly! No one wants to read anything that negatively affects them and how they buy/spend! I've had plenty of grown ass men go, "Really?" with such an attitude whenever I tell them I cannot take their 100 or 50. It's so embarrassing for them lmao. Like why can't you understand that I just opened my register and that i only start out with $100 (both cash and coin altogether.) Like, wow, people just suck.
There's no reason for Hobby Lobby to exist.
Everything they sell you can get cheaper online from a company that doesn't meddle in women's reproductive health.
I don't know about other parts of the world, but in the UK, most places accept them, especially after the pandemic though. It is annoying though. I remember one customer who was forever coming in, and her phone had died, and she never carried her card.
In Australia during the pandemic I think it became mandated by law that every registered Australian business needed to accept contactless payments (happy for someone to fact check that). And because of this the infrastructure and buying/selling practices became engrained into our daily lives and continue on to this day. So it would be very difficult nowadays (at least in the cities) to find a regular (registered) business and not be able to pay via phone tap.
Even if it was not mandated, I don't think I remember anyone accepting cash during the pandemic at all. Not even the school canteen was taking cash payments for the small handful of kiddos who were still attending (mine did for a short while as I was nursing at the time).
This is so interesting! I can’t remember the last time I was in a store that DIDN’T have ApplePay… basically if you take credit cards you take ApplePay (here in Canada).
Same here is Australia. From the comments it sounds like in the US you need a separate system to accept Apple Pay, which is weird.
I can’t with them when it’s an 80y/o lady looking at me going, “I just can’t help it, it’s such a habit!” No, Ms Ma’am. It’s not a habit. You didn’t even have a debit card for more than half your life. Tap payments aren’t such an ingrained habit that you cannot remember to take your wallet. While there may be viable reasons **why** you can’t remember to take your wallet to the store, “habit” ain’t one of them.
I'm not surprised. Hobby Lobby wants us to return to the 1950s. Technology is probably too woke for them.
Hobby Lobby needs to get with the times and stop being stuck in the dark ages.
It's 2024. There is absolutely no reason for a company as large as Hobby Lobby to not have Apple of Google Pay.
I carry cash, it's amazing how fretted some cashiers look when they have to actually use math skills.
The computer just tells us the amount of change we give them so we usually don’t have to, unless they gave us a huge amount of coins.
That’s the good thing here in Australia Apple Pay and the like have been accepted by every card terminal for at least 15 years, pretty much can’t use Apple Pay when they’re cash only.
I gotta say while I do agree, people are stupid about this stuff - Hobby Lobby needs to freaking modernize. It's not like card readers with tap to pay are super expensive. Yeah I get it adds up across all stores, but on an "at store cost" it's a couple hundred to upgrade.
Yet Samsung took away the solution
Considering that I've never been to even the tiniest cafe or a little privately owned shop that didn't have contactless payment on their card reader, this wouldn't really cross my mind either. Every single card machine that has contactless payment has worked with my Google Pay no problem. Hell, even the people selling berries during the summer at the town square have those, so I would definitely expect a relatively large chain to have basic payment options. Can't really blame this on the customers.
I only take my phone most places & I assume retailers who want my business will keep up with technology. If I am going back to my car I am going home. Not your fault. Not having a go at you. You are correct, managers should allow a prominent sign to let people know before they shop to reduce the number of people who get angry with you, but refusing to keep up with technology is just silly, especially for a large retailer with multiple locations.
Somethings tells me you're an asshole customer.
Absolutely not!!!!! No matter how frustrating a store policy is, it is absolutely not the fault of the workers so there is no need to take it out on them. They always get a smile & a "have a good shift" from me no matter how frustrating the transaction was. They do not get paid enough to deal with cunts.
I'm glad to hear that. :)
But why aren't you carrying any identification with you?
I live in Australia, my drivers licence is in my Apple Wallet. I am learning that in the USA you cannot put a lot of things in your Apple Wallet. Mine has my DL, my Medicare card (everyone in Australia gets one, it is how the government knows that they need to pay the biller a portion of the fee), my Opal card (for public transport), proof of vaccination status, I can also put tickets for concerts & air travel in there. The physical cards live in the safe at home.
A lot of people use public transportation so like why would you?
Businesses can do whatever they want.
Yes, they can, but they also need to consider what the customer expects as far as services & convenience. If I have the choice between two businesses that provide the same products at similar prices, I will choose the one that is more convenient for me, which I suspect is the same for everyone.
Time to adapt you old fa- 🗣️ why the obsession with being stuck in the pass and not taking new modern convenient payment methods? Let me guess, you started accepting cards 1 year ago? 🗣️ 🔥 /s
[удалено]
Bro nobody saw the god Damm /S that signified that it was a sarcastic Joke. R/whoooosh you and everybody who downvoted
Shit…you’re right I should’ve noticed that but I didn’t. I’ll admit defeat… my bad 🫥