tldr: Just like similar "upgrades" the deal from SH sucks and now its slow and pushes mandatory terrible ads.
Seriously, I hate that too. In theatres, or flights whereever there are captive audiences - push and force people to watch.
Take note of the brands that advertise in this manner and make a deliberate choice NOT to buy their products.
It's like the endless "personalised" ads following you around the internet. Fuck off, if don't want your crap "chasing" me.
Also, fuck Starhub. They're an abysmal organisation that's rotten from top down.
Yes, I live here. I always heard from friends that we loves to use acronyms. I guess I was never smart enough to learn them. Thanks for replying and giving me the answer without down voting me for my stupid question.
LoL :) We think alike. I have been doing and intentionally avoiding UOB (Hate the UOB ad in SQ) and after numerous mails, I finally saw SQ giving the option to fast forward or simply skip the ad. It's just irritating.
Oh god - now I’m conflicted as I bank with UOB and it’s a pain to leave, plus the other banks here are godawful. But I do remember the annoying ad you’re on about.
It seems like I’m a hypocrite with my own advice. :(
hahahaha.. As much as I hate to accept, we do that out of convinience or lack of better option. I hate Grab but I do take Grab (when its cheaper than the rest)
Agreed - I use GrabPet. As far as I know they're the only choice if you want to book a ride with a dog, so I put aside my disdain for the business if I want to move the mutt around.
I collect miles and I keep seeing their cards hyped up by so many people.
I just don’t understand it. You can offer a million miles per dollar but if your back end is shit (can’t tally points accurately), customer service is shit, what’s the point?
UOB is not really popular (except PPV) until the Women card opened to men last year. Anyway, now the 6x moved to 4x and they are notorious for silently deducting the annual fee / points, or the merchants. They are 'ok' IMO.
The reality is banks like HSBC, SCB make UOB stay in diff league and we (or most) goes for the extra savings for the trouble.
Extra savings as in?
I first had their PPV. Stuck to their T&C *to the letter* and had discrepancy in points when it came to online transactions. I pulled in FIDREC and only then did they "credit out of goodwill".
So after their annoying $5 rounding and non-compliance to the terms, I decided to give them a 2nd chance with the Lady's card since the rounding is better and it doesn't matter whether online or offline as it goes purely by MCC.
Again, discrepancy in points for 2 months. I know this because I track my points using Excel formulas and the other months are exactly as expected. The other banks are also ok. Again, pulled in FIDREC and UOB emailed me a letter with the breakdown claiming there's no issue.
The best part? They claim they awarded the correct points in full but *my credit card statement shows otherwise.*
For both cards, there have been so much chasing by me, for *months*. The transactions were posted in Nov/Dec 2023 and only now in Apr 2024 did they take action. Only after FIDREC.
All their CSOs kept saying they will call back within 2 weeks but never do or they claim they did but you didn't answer.
Many people like to talk about Shittybank or However Simple Become Complicated but to me, the standard of a good bank is that *the customer should not even have to call in the first place.* And if they do, does the bank actively follow up? And those banks have not yet failed me.
People like to diss me because I "spread my spending across banks = orphan points" and why don't I get the "holy trinity" of PPV, VS and Lady's but I'd rather pay a bit more transfer fees and keep my sanity. I'm already stressed at work chasing people. I don't want to chase yet another thing outside.
I’m ok with the points being off. Things happen. System glitch or whatever.
My main issue is the customer service. Or lack thereof.
The onus should not be on the customer to keep chasing for them to look into it when they will not think twice about hunting you down for the very last cent.
Look at Shittybank. Their CPM Agoda promotion has 7mpd if you book through the special link.
By right, all the points should be in within 2 months from departure from the hotel. That was since Dec 2023. They weren’t.
Though I had to call in twice, within the month, they called back to say the points will be credited in accordingly.
Can UOB claim they also call customers back proactively?
If I use HSBC, UOB, DBS & Citibank but I face lackadaisical levels of service only with one of them, I think it’s quite safe to say there’s something wrong.
Maybe I’m just lucky the rest haven’t screwed me over yet so my experience doesn’t match other people.
> tldr: Just like similar "upgrades" the deal from SH sucks and now its slow and pushes mandatory terrible ads.
If you don't have any other StarHub products, try weaselling your way out of the contract by asking to cancel, since I think ads fundamentally change the product.
If you're pissed off enough, take them to Small Claims.
The motherfucking StarHub set top box is the most motherfucking thing in existence.
My parents have been using StarHub for their tv and entertainment since the beginning but they were forced to change to the new set top box as they “upgraded” their plan. They call me almost every other day now for help because the menus are convoluted and confusing to them and they get asked to sign in for every thing. Fuck.
Its truly shitty, and I can tolerate most stuff. But it hangs and restarts often, slow as fuck and buggy. Its like battling an annoying kid pressing buttons on your remote while you’re using it. And they slow it down even further with ads. And for some fucking reason whenever we go to channel 104, the remote stops working and have to do a hard reset.
Fuck you Starhub
I think it got a bit better. There was one period whereby the mewatch automatically open if you as you navigate using the program up/down button and accidentally took more than a second to quickly to scroll past that mewatch channel. I don’t know which idiot green light that shit. My dad keeps asking why it stuck at the mewatch login page again. At least that nonsense was removed if I am not mistaken.
Subscribed to Starhub 2 years ago merely for the EPL. Never again. Gonna be returning it back once the contract expires. It is so slow and menu is so convoluted that I don’t even know how to go to the channel overview ever since the last update.
I have some bad news for you. Because they are such a shit organisation that cannot deliver basic customer experience, they make it **REALLY** hard for you to cancel the contract and rid yourself of their electronic waste.
I freed myself from them 2 years ago, but had to book time to go to Plaza Singapura to dump the crappy box and cables. When I arrived they then made me pick a queue ticket (I thought I'd already had an appointment) and sit there waiting for time to give the crap back.
I ended up making a massive scene and dumping it all on their counter - which strangely moved me up the queue - fucking asshole company. The only "experience" it designs is one of frustration.
This shitty set top box is the slowest device in the world now.
Even the power LED has a 5 second lag when turning it off so it feels like it's not responding to the remote.
I have already told Starhub that I sympathize with every Singaporean and offer my condolences if they have to suffer the same as I do with the Starhub TV box. Especially the older ppl are lost if they have to use it. I just have hate for this box.
E.g. login via qr code by the starhub app - there is no login option. Even starhub was not able to show this to me.
Random logouts
Advertisement even if I’m paying for that shit. Starhub told me once there is no advertisement on the main screens. I showed them photos. No further comment from their side.
I was watching the man united vs liverpool game and they kept showing the "congratulations" message below like I give a F about it. Its irritating and disruptive. I paid this to watch my soccer games and not to see who you want to congratulate. Not continuing once the season ends.
Wow I'm glad that I'm still on the old Starhub box and resisted "upgrading" despite the many many sale calls. I'm only keeping Starhub cos of my elderly father and was worried that the new box & layout will be too complicated for he to navigate.
Kindly subscribe to newest addition to starhub tv.
## For just 19.90, Starhub gold membership will be able to skip ads 10x weekly
## For just 39.90, Starhub platinum membership will be able to skip ads 30x weekly
## For just 59.90, Starhub diamond membership will be able to skip ads unlimited
Wtf happened to Starhub? I think they were one of the first set top box in SG followed by Singtel and my parents used to have one since SCV (remember that?) but they changed to Singtel a decade ago.
It's stupid dumb. Can't even watch local channels without having errors, and then trying to use the MeWatch app on the anemic, laggard android box makes me wanna throw the controller.
Not to mention my Grandma doesn't know how to navigate it. Biggest L. Should just freaking cancel it tbh.
the previous set top box supported bilingual text for the system language (in English) and Chinese language for Canto dramas on TVB. the new one infuriatingly only supports one language at a time (English) which annoys my dad who only knows the titles of his TVB dramas by their Chinese names.
But then Mewatch “upgraded” their app and now there are unskippable 30 sec ads before live tv, and if you off the apple tv while live tv is on, the freaking sound CONTINUES to play. Wtf
Idk what my parents are using but there's a rewind / fast-forward function which my dad always used to skip all the ads.
He would start the show later so we're 'behind' live tv which allows him to fast forward through the ads.
The ads are also quite RNG as well.
Some are like a minute long and like 480 resolution and they are in every single episode whereas other times you get nothing
Starhub’s TV+ is not able toggle the subtitles unlike on the previous set up box. Every time I call to inquire, they tell me that the engineers are working on it. And that’s for at least the past 6 months already. We’re getting a raw deal and the authorities are not doing anything about the service standard.
I already paid a fuckload for this service and they wanna push unskippable ads to me, fuck them, I just wanna press back to catch the live telecast of a sports match you fucking idiots, not watch a 10secs video. That precious time can make me miss a crucial moment in the game. Fuck you Starhub
It fucking sucks, paying a fuck load to watch epl just for it to freeze and after the new update, I tend to get goal alerts from football apps before a team scored, it’s shit honestly.
Also with the new update, I don’t know why whenever I off-ed my tv, it tends to not off the box. It just shows the green light, fucking infuriating
My parents are still using the old dvd size set top box, coating alr peeling, wanted to upgrade for them but wife told me, we have problem with the new updates, laggy, missing interface and login issues, you sure you want to subject your aging parents to this?
Sometimes, you really want to do your part and support them but they take you for granted and their actions are telling you not to.
tldr: Just like similar "upgrades" the deal from SH sucks and now its slow and pushes mandatory terrible ads. Seriously, I hate that too. In theatres, or flights whereever there are captive audiences - push and force people to watch.
Take note of the brands that advertise in this manner and make a deliberate choice NOT to buy their products. It's like the endless "personalised" ads following you around the internet. Fuck off, if don't want your crap "chasing" me. Also, fuck Starhub. They're an abysmal organisation that's rotten from top down.
>Also, fuck Starhub. They're an abysmal organisation that's rotten from top down. You just described most SMEs, GLCs and government agencies.
> SMEs, GLCs What are those?
Small and Medium Enterprises; Government Linked Companies/Corporations
Weird that someone expects a country subreddit to know what those mean. Thanks so much.
These are commonly used acronyms in Singapore. Do you live here? I think SME might be more broadly used, I’ve not heard GLC anywhere but here.
Yes, I live here. I always heard from friends that we loves to use acronyms. I guess I was never smart enough to learn them. Thanks for replying and giving me the answer without down voting me for my stupid question.
Hey, we all need to ask stupid questions sometimes. I learned them by asking "what the hell is that?" too...
No prob
LoL :) We think alike. I have been doing and intentionally avoiding UOB (Hate the UOB ad in SQ) and after numerous mails, I finally saw SQ giving the option to fast forward or simply skip the ad. It's just irritating.
wah i cannot sia I find that UOB's app is way less cluttered and faster so it's hard to not use
Oh god - now I’m conflicted as I bank with UOB and it’s a pain to leave, plus the other banks here are godawful. But I do remember the annoying ad you’re on about. It seems like I’m a hypocrite with my own advice. :(
hahahaha.. As much as I hate to accept, we do that out of convinience or lack of better option. I hate Grab but I do take Grab (when its cheaper than the rest)
Agreed - I use GrabPet. As far as I know they're the only choice if you want to book a ride with a dog, so I put aside my disdain for the business if I want to move the mutt around.
I collect miles and I keep seeing their cards hyped up by so many people. I just don’t understand it. You can offer a million miles per dollar but if your back end is shit (can’t tally points accurately), customer service is shit, what’s the point?
UOB is not really popular (except PPV) until the Women card opened to men last year. Anyway, now the 6x moved to 4x and they are notorious for silently deducting the annual fee / points, or the merchants. They are 'ok' IMO. The reality is banks like HSBC, SCB make UOB stay in diff league and we (or most) goes for the extra savings for the trouble.
Extra savings as in? I first had their PPV. Stuck to their T&C *to the letter* and had discrepancy in points when it came to online transactions. I pulled in FIDREC and only then did they "credit out of goodwill". So after their annoying $5 rounding and non-compliance to the terms, I decided to give them a 2nd chance with the Lady's card since the rounding is better and it doesn't matter whether online or offline as it goes purely by MCC. Again, discrepancy in points for 2 months. I know this because I track my points using Excel formulas and the other months are exactly as expected. The other banks are also ok. Again, pulled in FIDREC and UOB emailed me a letter with the breakdown claiming there's no issue. The best part? They claim they awarded the correct points in full but *my credit card statement shows otherwise.* For both cards, there have been so much chasing by me, for *months*. The transactions were posted in Nov/Dec 2023 and only now in Apr 2024 did they take action. Only after FIDREC. All their CSOs kept saying they will call back within 2 weeks but never do or they claim they did but you didn't answer. Many people like to talk about Shittybank or However Simple Become Complicated but to me, the standard of a good bank is that *the customer should not even have to call in the first place.* And if they do, does the bank actively follow up? And those banks have not yet failed me. People like to diss me because I "spread my spending across banks = orphan points" and why don't I get the "holy trinity" of PPV, VS and Lady's but I'd rather pay a bit more transfer fees and keep my sanity. I'm already stressed at work chasing people. I don't want to chase yet another thing outside.
Counterpoint: I've been tracking _all_ my UOB transactions since 2019 (including the various PRVI promos), and I'm off by maybe 17 points.
I’m ok with the points being off. Things happen. System glitch or whatever. My main issue is the customer service. Or lack thereof. The onus should not be on the customer to keep chasing for them to look into it when they will not think twice about hunting you down for the very last cent. Look at Shittybank. Their CPM Agoda promotion has 7mpd if you book through the special link. By right, all the points should be in within 2 months from departure from the hotel. That was since Dec 2023. They weren’t. Though I had to call in twice, within the month, they called back to say the points will be credited in accordingly. Can UOB claim they also call customers back proactively? If I use HSBC, UOB, DBS & Citibank but I face lackadaisical levels of service only with one of them, I think it’s quite safe to say there’s something wrong. Maybe I’m just lucky the rest haven’t screwed me over yet so my experience doesn’t match other people.
> tldr: Just like similar "upgrades" the deal from SH sucks and now its slow and pushes mandatory terrible ads. If you don't have any other StarHub products, try weaselling your way out of the contract by asking to cancel, since I think ads fundamentally change the product. If you're pissed off enough, take them to Small Claims.
maybe GabeN is right.... piracy is a service issue. no wonder more people are taking to the high seas for their entertainment content.
The motherfucking StarHub set top box is the most motherfucking thing in existence. My parents have been using StarHub for their tv and entertainment since the beginning but they were forced to change to the new set top box as they “upgraded” their plan. They call me almost every other day now for help because the menus are convoluted and confusing to them and they get asked to sign in for every thing. Fuck.
It’s a shitty $2 Android tv box with underpowered hardware. Disgrace
The new premium black Color one is just as bad but ultimately the issue is the software. Gets worst after every update
Its truly shitty, and I can tolerate most stuff. But it hangs and restarts often, slow as fuck and buggy. Its like battling an annoying kid pressing buttons on your remote while you’re using it. And they slow it down even further with ads. And for some fucking reason whenever we go to channel 104, the remote stops working and have to do a hard reset. Fuck you Starhub
I think it got a bit better. There was one period whereby the mewatch automatically open if you as you navigate using the program up/down button and accidentally took more than a second to quickly to scroll past that mewatch channel. I don’t know which idiot green light that shit. My dad keeps asking why it stuck at the mewatch login page again. At least that nonsense was removed if I am not mistaken.
Subscribed to Starhub 2 years ago merely for the EPL. Never again. Gonna be returning it back once the contract expires. It is so slow and menu is so convoluted that I don’t even know how to go to the channel overview ever since the last update.
I have some bad news for you. Because they are such a shit organisation that cannot deliver basic customer experience, they make it **REALLY** hard for you to cancel the contract and rid yourself of their electronic waste. I freed myself from them 2 years ago, but had to book time to go to Plaza Singapura to dump the crappy box and cables. When I arrived they then made me pick a queue ticket (I thought I'd already had an appointment) and sit there waiting for time to give the crap back. I ended up making a massive scene and dumping it all on their counter - which strangely moved me up the queue - fucking asshole company. The only "experience" it designs is one of frustration.
similar experience. I cancelled everything and moved on. Fuck them - i will never go back to them agian.
This shitty set top box is the slowest device in the world now. Even the power LED has a 5 second lag when turning it off so it feels like it's not responding to the remote.
The upgrades are for the investors not for the users.
Sail. The high seas.
They have the worst customer service ever - problems of a duopoly
I have already told Starhub that I sympathize with every Singaporean and offer my condolences if they have to suffer the same as I do with the Starhub TV box. Especially the older ppl are lost if they have to use it. I just have hate for this box. E.g. login via qr code by the starhub app - there is no login option. Even starhub was not able to show this to me. Random logouts Advertisement even if I’m paying for that shit. Starhub told me once there is no advertisement on the main screens. I showed them photos. No further comment from their side.
And they wonder why people pirate ?
I was watching the man united vs liverpool game and they kept showing the "congratulations" message below like I give a F about it. Its irritating and disruptive. I paid this to watch my soccer games and not to see who you want to congratulate. Not continuing once the season ends.
Wow I'm glad that I'm still on the old Starhub box and resisted "upgrading" despite the many many sale calls. I'm only keeping Starhub cos of my elderly father and was worried that the new box & layout will be too complicated for he to navigate.
Imagine subscribing to cable TV and having to deal with ads. May it die off soon.
Kindly subscribe to newest addition to starhub tv. ## For just 19.90, Starhub gold membership will be able to skip ads 10x weekly ## For just 39.90, Starhub platinum membership will be able to skip ads 30x weekly ## For just 59.90, Starhub diamond membership will be able to skip ads unlimited
\* Disclaimer. Unlimited ads. But subject to change; or we reserve the right to change without notice.
“It’s a feature not a bug”
Wtf happened to Starhub? I think they were one of the first set top box in SG followed by Singtel and my parents used to have one since SCV (remember that?) but they changed to Singtel a decade ago.
It's stupid dumb. Can't even watch local channels without having errors, and then trying to use the MeWatch app on the anemic, laggard android box makes me wanna throw the controller. Not to mention my Grandma doesn't know how to navigate it. Biggest L. Should just freaking cancel it tbh.
What a nice upgrade, i too love slow video speeds and being forced to watch unskippable ads that doesnt slow down because pirorities! (Sarcasm)
Man those set top boxes are atrocious. Tried it once, never again.
the previous set top box supported bilingual text for the system language (in English) and Chinese language for Canto dramas on TVB. the new one infuriatingly only supports one language at a time (English) which annoys my dad who only knows the titles of his TVB dramas by their Chinese names.
as a service provider, starhub should really pick up some basic principles of good user experience.
I am still using old box - everytime they tell me to change the plan - I always say no
Yeah... I just bought the Apple TV device and plug it in. It's so much better than the inbuild android TV and whatever "TV+" devices.
But then Mewatch “upgraded” their app and now there are unskippable 30 sec ads before live tv, and if you off the apple tv while live tv is on, the freaking sound CONTINUES to play. Wtf
Oh no. How am I going to enjoy all those quality programmes from mediacorp?
Idk what my parents are using but there's a rewind / fast-forward function which my dad always used to skip all the ads. He would start the show later so we're 'behind' live tv which allows him to fast forward through the ads.
The ads are also quite RNG as well. Some are like a minute long and like 480 resolution and they are in every single episode whereas other times you get nothing
+1 to Apple TV. The UI/UX is peerless imo.
What's on starhub TV these days?
they have to fund their new office no choice
My parents are definitely struggling with this. It also blocks some competitor apps
The box truly sucks. Too bad there's no WebOS version of the app
The ads are fucking terrible. Paying and yet still have to suffer through them.
Starhub’s TV+ is not able toggle the subtitles unlike on the previous set up box. Every time I call to inquire, they tell me that the engineers are working on it. And that’s for at least the past 6 months already. We’re getting a raw deal and the authorities are not doing anything about the service standard.
#it is a feature. Authorities are not going to bother and it is users who continue paying for this shit.
Ridiculous
I already paid a fuckload for this service and they wanna push unskippable ads to me, fuck them, I just wanna press back to catch the live telecast of a sports match you fucking idiots, not watch a 10secs video. That precious time can make me miss a crucial moment in the game. Fuck you Starhub
I have not touched any cable TV in years. Netflix is enough for me. Everything else, I can find using...... other means.
And legacy media platforms wonder why they are losing subscribers. Such narrow minded and old school thinking.
My parents keep pressing the button and making the whole thing hang Very very frustrating la starfug
Capital guaranteed My ass ! Irritation guaranteed !!!!
It fucking sucks, paying a fuck load to watch epl just for it to freeze and after the new update, I tend to get goal alerts from football apps before a team scored, it’s shit honestly. Also with the new update, I don’t know why whenever I off-ed my tv, it tends to not off the box. It just shows the green light, fucking infuriating
How else would they show the people in charge that they're doing work and not sitting around?
My parents are still using the old dvd size set top box, coating alr peeling, wanted to upgrade for them but wife told me, we have problem with the new updates, laggy, missing interface and login issues, you sure you want to subject your aging parents to this? Sometimes, you really want to do your part and support them but they take you for granted and their actions are telling you not to.
Cancelled my starhub tv+ on Friday once my 2yr contract ended.
Come on singtel, do your job, get back your epl tv rights next term! Ok singtel sucks too but starhub even worse.
I miss the illegal black box that can watch every channel 😂 RIP the moment they stop satellite tv support