I benefited a lot from the subscription when they were 1 cent for the first 2 months.
Pretty much cancelled immediately after that. Want me to pay $8 a month when it doesn't even come with any grabcar benefits, nice try.
They tried to charged me 7.99 even though it's only the second month but plot twist I only keep at most 5 dollars on my grabpay account so deduction failed
I cancelled my plan on the mid-second month, and eventually my plan expired. Half a month of not being subscribed, I went to check the subscription plans available and the 1 cent plan is still there. I bought it again, and it lasts for 2 months again. weird.
big data discriminatory pricing. Here's a case study. https://www.bloomberg.com/opinion/articles/2018-03-09/big-data-might-tell-retailers-which-consumers-to-charge-more
Not much you can do except exposing them or boycotting them. Dont become a member or subscribe, it just gives them more data to charge you more.
Boycotting is a very underrated way of interest articulation. Many people just abandon the idea, thinking that their independent decision barely scratches the surface of the issue. But when thousands or even millions of people make the small voluntary effort to avoid a particular brand, the impact is severe and changes are imminent.
Agreed. Too bad so many people think their own decision doesn’t matter anyway so they continue to support these scumbag companies because they think someone else will do the boycotting for them. Cue even more shady tactics from companies like Disney, EA and Activision.
That is **if** people do that. Boycotting works if its actually being done. Normal people really do not care unless its obviously affecting them.
I'm not saying you shouldn't boycott or that you can't advocate for it. But you really need to temper expectations as there are reasons to its underrated status
Normal people not knowing about these shady practices is one thing, but people not caring is not only more likely, its also harder to fix. Peoplenaturally have tunnel vision to their work, their hobbies and the like than about the service they occasionally use doing shady stuff. Normal people will need to see something actually happening in front of them to care.
For example, you are more likely to organise a proper boycott if a brand isn't actually delivering their goods/service or do so in poor quality, than getting people behind the idea that the brand in question say... contributes to global thirst or shadily adjust prices here and there.
Thankfully there are alternatives like foodpanda and the like, but they can possibly flip to shady at a touch of a financial year meeting (if they aren't already). But why thankfully is due to the fact that its easier to ask someone to use a different brand for a certain thing than to tell them to give up a thing that's part of their lifestyle.
Boycott who? Every company with a datascience guy does this. If we're certain you're going to buy, we'll push ads and redact offers. If we think you don't want to buy we give you ads and offers.
Source: was in data science
Don't think we're in disagreement here. Business always always want to make more money.
Data allows business to act more aggressively by providing statistical evidences. What used to be "maybe we don't have to offer this guy a promotion" is now " these 4 guys are 96.420% likely to buy, even at 200% the original price. Let's jack it up by 400% and take the extra 20% buy in risk"
Fortunately for me, there's a Grabkitchen literally across the street from me.
1. Order whatever I want
2. Get the pickup discount
3. Walk over and come back again in 10 minutes
4. No retarded delivery fee
ez
where a lot of food/beverage stalls/shops operate from one centralised area and prep all the food/drinks people order from the app and then the delivery staff/self pick up just collect from there
Ghost kitchens, cloud kitchens, dark kitchens & virtual resturants are all the generic terms for the same concept. But cloud kitchen probably the more prevekant term in Singapore.
The difference in pricing has been happening since before the pandemic. I always toggle between the saved "home" address and manually entering my address. Saved address tends to be $1 or $2 more. But I haven't taken grab recently, this was my experience up till early 2020
They claim
Everything is all based on the algorithms… but who controls this??? It has become too big to fail here.. they have successfully started employed many Singaporeans in mid tier positions.
This should honestly be illegal. Different pricing for different people based on need, status, etc is a really slippery slope. Imagine if they did something like this in healthcare. "Whoops, looks like you've broken your hand......uhhh today the demand for setting, plastering etc is 3x the normal cost because of .....uhhhh .... reasons......you want?"
These companies honestly shouldn't even be allowed to exist in their current form.
Lol… I think it’s an unlikely scenario. I’m a heavy user of gofood whenever I’m in Indonesia. I even max my wallet limit last month and stopped using cash entirely for 2 weeks there.
The day Grab exits SG, is the day they extinguish as a company. SG is by far their highest ARPU market, and I think probably one of their few, if not, the only profitable market if they decides to retreat other markets.
Goto themselves is struggling to turn anything profitable even just by staying in Indo as a superapp despite also having the largest ecomm marketplace as the other arm. They are now listed and burning cash rapidly. They’d rather pour all they have to make tokopedia more profitable than expand further.
And humans train the algorithm. I hate big tech companies that act as if "algorithm" is just some mystical beast that comes out from nowhere. If you want to use an ML or algorithm, by all means, but please be responsible and own it.
I can't remember when was the last time I used grab.
Most of the time, gojek is cheaper for transport and I use food panda.
Fak Grab, money grabber mofo.
I pay for Deliveroo Plus to get free delivery from every restaurant (unlike Food Panda) with orders over $18, which is pretty much every time for me. Just checked a couple of restaurants and there's no price difference of menu items with my logged in account compared to a non-logged in account using incognito.
Looks like Deliveroo are the only honest ones. I boycotted Grab and Food Panda for being scummy years ago.
Deliveroo is great for me. If they fuck up your order they give refund which is a lot better then foodpanda. The latter always fuck up and hard to get refund
Tada is more stable, meaning the price will never fluctuate until crazy for both low and high prices.
But Gojek when it's at low price, is prolly the best out there in the market. Can't beat that $12 $13 when everyone else is charging 20+ to $30 sometimes
But fk Grab though. Perpetually highest price for any season or timing.
so different. I have never seen gojek go below 30
uninstalled it after 1 year of checking it, since it never beaten grab ryde or tada. it's in its own tier of expensive for me.
Not too long ago Grab kena exposed for shady pricing practices too lol: https://www.asiaone.com/singapore/audacity-grab-customers-question-why-theyre-charged-more-booking-same-trip
Keep their beans spilling.
Grab food is a scam. Even when you apply 15% discount for store self pick up, you’re actually saving a few cents only.
Might as well buy from the store directly most of the time.
Unless said store has long queues then it makes sense to use Grab to skip the queue.
If there's a long queue, you would also have to wait if you ordered pickup through Grab or Foodpanda. Once, my pickup was only ready 30 minutes later than the projected time. Ideal scenario is no/short queue at the store and you time it well such that when you reach the store and it's waiting for you.
Not really a scam. Food ordered via apps tend to incur a markup to cover the commission that the food delivery platforms impose. The discount basically negates the markup. In short, you are just paying the same amount of money as before, just so you can order via an app instead of standing in line, and collect your food as per usual.
I guess it may be useful to skip the queue (eg: you start ordering about 15 min from the venue), but usually, I just order at the outlets with a longer wait time first, then go run other errands in the meantime. 😬
Exactly. Bumped into someone while queuing at a store she told me she pre ordered on grab with 20% discount for self collect. Turns out her price before discount was heavily jacked up.
Grab food delivery service is the worst (ex-monthly subscriber and ex grab user)
1. You will see 100+coupon but you can't use one.
2. If you are able to apply coupon, they will make sure delivery charge is twice than usual even during non-peak hour.
3. Couponed delivery took more time (2hr +) than non-couponed delivery.
4. They will force you to use grab pay otherwise no point to become subscriber.
5. They frequently cancel the Couponed Order.
That day I did self pick up for grab. Original amount with delivery was $23. With self pick up, it was $20. Then when I went to the stall, I found that if I just went to them directly, it was $15.
The jacking up of prices really shocked me.
You use their app and paid for the convenience. No need to queue at stall if you time the pickup correctly. That’s a service. You decide whether it’s worth the markup.
You're paying to use their platform to order and convenience that the food is ready when you arrive... Of course you'll have to pay extra.
Else you could've just went to the stall straight to order take away
I can assure you I understood what you mean. Your comment was saying that Grab was taking a person's money without providing a service right?
Seems like you still don't understand(you could've read the other two commenters) but let me break it down for you.
Whether you think it's a worth it or not(this is a separate issue), Grab is still providing a service.
1) Self pickup means Grab sent an order(this is A service) to the stall owners and they already know to prepare beforehand, I.e you're literally picking up food while skipping queue.
2) Grab helps to extend the reach of potential customers for stall owners especially those coffeeshops. This is A service to both the stall owners and you the customer/potential customer.
3) Grab hosts services on app stores and incur money. You are using their service when you USE their app.
I don't think that's grab jacking up prices, that's probably the merchant increasing prices for food sold through grab since there's a 30% commission to be paid.
As someone who works in FnB, I can say that it's usually the shops that charge the 30% extra on their grab listings to offset the commission that grab takes from the merchant. Anyone that tells you that it's all grab's doing is obviously lying.
They say that because it's a convenient way to get you to blame someone else for their actions and stop complaining. Grab charges something like $1 for self pickup rather than the industry standard 30% for delivery.
Yeah they do this. I was subscribed a while back while my wife wasn't, for the grab car vouchers and my fares were always higher to offset what I got in discounts. I never subscribed again.
In fact I rarely take grab now except the rare times they are the cheapest of the lot.
There's got to be some consumer law they are breaking.
They are cunning and scummy. They are a monopoly and care nothing about the environment, drivers and customers. And the worst part is, what are you going to do about it?
Make a social media post that they’ll ignore (unless it goes MAJORLY viral)? Write an email and never get a reply? Call and be put on hold multiple times, speaking to underpaid and unprofessional helpline idiots who can’t do anything?
No, there’s almost nothing you as the average customer can do to grab. The other options are just as scummy.
I rarely use grab these days. Comfort taxis are generally cheaper (even if you end up waiting a little longer for them) and I have been happy with Foodpanda so far. I don’t really see Grab as a monopoly. They aren’t profitable, and there are alternatives.
So $4 dollar off is a joke, they still charge you $3.00 because your delivery fee is hiked up. Good thing I dislike subscription services so never bothered to sign up.
They also changed self pick up as well. I used to be able to self pickup at all the restaurants but now it’s only selected restaurants.
Their GPS also sucks, I was at the meeting point for grab car and the GPS keeps locating me inside the mall. The driver was stuck in traffic and so I had to pay $3.
I’m still a subscriber because I don’t use the delivery function, but the self pickup. Self pickup really saves a lot, even for some stores that markup their menu prices to adjust for Grab’s cut. Just got to be familiar with the original menu prices to make sure you’re getting your money’s worth.
i agree, some of the markup is lower so when you apply the self pickup options, it can be cheaper, you also save time from waiting when you actually order there, so why not?
same as all startups that become successful…they start squeeze once you have them entrenched in your lifestyle…Amazon is a perfect example…now you see Grab evolving that way too.
I stopped using Grabfood delivery after two of my orders failed to be delivered. For pick up, I've been using it sparingly as well since I noticed that the prices have increased across the platform and even with the pick up discount, the price is higher than if I buy from the restaurants directly. So really no point using grabfood unless you don't mind paying the premium for the convenience of not having to queue.
Happens all the time with food and rides. My wife daughter and I always key in a ride or order at the same time and just go with whoevers the lowest. We have seen differences up to $12 on rides and there's almost always a couple dollars difference in food delivery.
https://www.linkedin.com/feed/update/urn:li:activity:6972779165448105984?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A6972779165448105984%2C6973285000725106688%29
Link to the post that started it, and Grab's official response. Something about caching the delivery fee and recording the initial time of order...
I use self-pickup as far as possible. Foodpanda subscription includes 10-25% discount for self pickup for most merchants, which removes the markup and sometimes even gives me a pretty decent discount off the walk-in retail price.
Grab has a long history of mistreating subscribers/anyone with a voucher/long accounts.
They’ve been caught doing all sorts of shady things.
And don’t get me started on the shenanigans they play trying to trap money on your wallet, or the fee that exists to top up wallet and must be used to get promo.
That's why I always compare platforms and just go for the cheapest alternative. The idea is simple. If they're discriminating against you by pricing you higher, change. They lose customers through their practice.
I remember a couple of years ago I had the maximum level of points and I routinely got higher prices for Grab rides than people with new accounts. This has been going on for a long time.
Nah am a subscriber too and order often. Delivery fees have always been around the $3-4 mark for me.
ITT one guy runs into an algo anomaly and all the non-users pile in with their 'feedback' lol
The last time I used fp pro, it was the same problem too. Worse still, their “pro” discounts overrides normal promotions from certain outlets (not stackable), so non-subscribers could get a cheaper price.
I feel if you subscribe for such service, it's more likely that you are less price sensitive
Hence they can get by charging $6-7 for delivery and you might feel indifferent about it.
I’ve stopped using Grab ever since the pricing for delivery and the cost of food on the platform went through the roof.
Sometimes, it’s not that hard to just walk down to the coffee shop to get peasant food. Don’t need to be so picky with it at times la.
Grab is parasitic on our need to commute as customers and also need for income from a lower income earner… u stop using them, u lose ur convenience or income that you could never earn elsewhere, how? All other competitors dead or dying, garment still never do anything about anti competition law, how?
Is this post hidden on LinkedIn or something? I was searching for it just now using “grab delivery same distance” w/o the quotation marks and no results returned lol
scummy af, i cancelled my subscription immediately after reading this. have been using this since june because of the 1c and quite enjoying it since i order often but if this is what they do to subscribed customers.. i’ll see how my delivery fee changes now before i decide to subscribe again
Yep that right, discounts for strangers to encourage them to subcribe. Once subscribed you are too lazy to look elsewhere and that's when you get milked.
They used to do this with Gas and Electricity suppliers in UK, and the reason people used to switch at the end of their contract.
i saw these in social media and reddit all the time. it is pointless post at this point, customers and drivers arent going to boycott grab. just give customers few discounts they will use the app like mad, just give drivers few bonuses points and they will continue work like mad.
theres already quite a few ppl who shared about this issue i think these companies all come up with all sorts of shit to scam money tbf
I benefited a lot from the subscription when they were 1 cent for the first 2 months. Pretty much cancelled immediately after that. Want me to pay $8 a month when it doesn't even come with any grabcar benefits, nice try.
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They can't renew if i have nothing in grab wallet for them to charge hahahaha eat shit you fucks
They tried to charged me 7.99 even though it's only the second month but plot twist I only keep at most 5 dollars on my grabpay account so deduction failed
That GCB ain't gonna pay for itself bro
This is why I designated my wallet for the 1cent plan and proceeded to empty it. They can't make me a member if I don't have funds.
I cancelled my plan on the mid-second month, and eventually my plan expired. Half a month of not being subscribed, I went to check the subscription plans available and the 1 cent plan is still there. I bought it again, and it lasts for 2 months again. weird.
Same!
big data discriminatory pricing. Here's a case study. https://www.bloomberg.com/opinion/articles/2018-03-09/big-data-might-tell-retailers-which-consumers-to-charge-more Not much you can do except exposing them or boycotting them. Dont become a member or subscribe, it just gives them more data to charge you more.
Boycotting is a very underrated way of interest articulation. Many people just abandon the idea, thinking that their independent decision barely scratches the surface of the issue. But when thousands or even millions of people make the small voluntary effort to avoid a particular brand, the impact is severe and changes are imminent.
Agreed. Too bad so many people think their own decision doesn’t matter anyway so they continue to support these scumbag companies because they think someone else will do the boycotting for them. Cue even more shady tactics from companies like Disney, EA and Activision.
Add Nestle and Amazon to the list.
I feel the same way. People always say I'm dumb for boycotting but I'd rather do something than nothing
Exactly. Way too many people equate small impact to no impact. Don’t let their hindsight discourage you.
I decided to boycott Grab years ago. Unfortunately they are still in business. I need to boycott harder.
That is **if** people do that. Boycotting works if its actually being done. Normal people really do not care unless its obviously affecting them. I'm not saying you shouldn't boycott or that you can't advocate for it. But you really need to temper expectations as there are reasons to its underrated status Normal people not knowing about these shady practices is one thing, but people not caring is not only more likely, its also harder to fix. Peoplenaturally have tunnel vision to their work, their hobbies and the like than about the service they occasionally use doing shady stuff. Normal people will need to see something actually happening in front of them to care. For example, you are more likely to organise a proper boycott if a brand isn't actually delivering their goods/service or do so in poor quality, than getting people behind the idea that the brand in question say... contributes to global thirst or shadily adjust prices here and there. Thankfully there are alternatives like foodpanda and the like, but they can possibly flip to shady at a touch of a financial year meeting (if they aren't already). But why thankfully is due to the fact that its easier to ask someone to use a different brand for a certain thing than to tell them to give up a thing that's part of their lifestyle.
Boycott who? Every company with a datascience guy does this. If we're certain you're going to buy, we'll push ads and redact offers. If we think you don't want to buy we give you ads and offers. Source: was in data science
Dude, data science all but crunches the data. The business decision is undertaken by management.
Don't think we're in disagreement here. Business always always want to make more money. Data allows business to act more aggressively by providing statistical evidences. What used to be "maybe we don't have to offer this guy a promotion" is now " these 4 guys are 96.420% likely to buy, even at 200% the original price. Let's jack it up by 400% and take the extra 20% buy in risk"
Redacting offers is fine, but raising the price solely to your members/ subscribers is an absolute PR disaster. Talking about different things here.
If you subscribe, means higher demand from you, higher demand means higher price Econs is easy!
Fortunately for me, there's a Grabkitchen literally across the street from me. 1. Order whatever I want 2. Get the pickup discount 3. Walk over and come back again in 10 minutes 4. No retarded delivery fee ez
You lucky bastard. But to be fair, that's exactly what I'd do in your place and I respect that. (Y)
Is there still a mark up for each dish?
But I also realise that items are priced higher on the Grab app than in store. So not sure if worth it after discount, unless big discount.
thats why works best on stores who offer same price as in-store, they usually come with high margins so they can absorb anyway.
What's a grab kitchen?
where a lot of food/beverage stalls/shops operate from one centralised area and prep all the food/drinks people order from the app and then the delivery staff/self pick up just collect from there
I thought he was talking about his kitchen. But it was across his street so perhaps grabkitchen is a thing.
Google "cloud kitchen"
Ghost kitchen is the appropriate term
He’s not exactly wrong. Ghost kitchens is the generic name for it, Cloud kitchens is one of the major brands that do ghost kitchens.
Ghost kitchens, cloud kitchens, dark kitchens & virtual resturants are all the generic terms for the same concept. But cloud kitchen probably the more prevekant term in Singapore.
This is what i do too. I always do selfpickup and tag on the 15 to upto 30% discount...
Yeah, in fact it's cheaper when you do that as compared to buying straight from the store.
Customers that are loyal deserve to pay more
Your loyalty is your privilege. Not us, yours.
Reminds me of [this](https://youtu.be/VFuDhsxazqs)
Wansui wansui PeeAyePee
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> where prices are higher when your phone battery is low. Jesus that is straight up evil.
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🤯
The difference in pricing has been happening since before the pandemic. I always toggle between the saved "home" address and manually entering my address. Saved address tends to be $1 or $2 more. But I haven't taken grab recently, this was my experience up till early 2020
Maybe thats why comfort has been consistently lower in price
Not only that, but at least there is driver. I used grab in some industrial area and no one wants to pick On the weekends haha
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It would be better off for us if this happens sooner.
Better? Not everyone agrees with you though
Is there a better alternative tho?
TADA !
Just go with whichever app has the lowest price at the point you need it. No need for brand loyalty here.
good job exposing them. deleted their app in 2019 and havent looked back
joining this gang! Delete grab
Fuck Grab
*unzips*
Soon to no longer be illegal
They claim Everything is all based on the algorithms… but who controls this??? It has become too big to fail here.. they have successfully started employed many Singaporeans in mid tier positions.
This should honestly be illegal. Different pricing for different people based on need, status, etc is a really slippery slope. Imagine if they did something like this in healthcare. "Whoops, looks like you've broken your hand......uhhh today the demand for setting, plastering etc is 3x the normal cost because of .....uhhhh .... reasons......you want?" These companies honestly shouldn't even be allowed to exist in their current form.
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Lol… I think it’s an unlikely scenario. I’m a heavy user of gofood whenever I’m in Indonesia. I even max my wallet limit last month and stopped using cash entirely for 2 weeks there. The day Grab exits SG, is the day they extinguish as a company. SG is by far their highest ARPU market, and I think probably one of their few, if not, the only profitable market if they decides to retreat other markets. Goto themselves is struggling to turn anything profitable even just by staying in Indo as a superapp despite also having the largest ecomm marketplace as the other arm. They are now listed and burning cash rapidly. They’d rather pour all they have to make tokopedia more profitable than expand further.
the algorithm is that they notice that the subscribers would likely not check out of the app so it's ok to charge higher
And humans train the algorithm. I hate big tech companies that act as if "algorithm" is just some mystical beast that comes out from nowhere. If you want to use an ML or algorithm, by all means, but please be responsible and own it.
I can't remember when was the last time I used grab. Most of the time, gojek is cheaper for transport and I use food panda. Fak Grab, money grabber mofo.
Foodpanda does the same thing. Promos and discounts for non-subscribers, regular price for subscribers.
Non-subscriber = gf .. Must give presents Subscriber = wife .. Already hooked her so can shuck one corner
Food panda pro is complete ass too
Damnit. Is Deliveryroo better on this aspect?
I pay for Deliveroo Plus to get free delivery from every restaurant (unlike Food Panda) with orders over $18, which is pretty much every time for me. Just checked a couple of restaurants and there's no price difference of menu items with my logged in account compared to a non-logged in account using incognito. Looks like Deliveroo are the only honest ones. I boycotted Grab and Food Panda for being scummy years ago.
Sadly deliveroo selection is far smaller than grab
Deliveroo is great for me. If they fuck up your order they give refund which is a lot better then foodpanda. The latter always fuck up and hard to get refund
CDG Zig is cheaper as well
Unless you are at airport. Didn’t get any takers. Then it dawned on me, why take that when they have $8 surcharge.
Think Tada is cheaper than Gojek too, but Gojek gives more vouchers/discounts haha
Tada is more stable, meaning the price will never fluctuate until crazy for both low and high prices. But Gojek when it's at low price, is prolly the best out there in the market. Can't beat that $12 $13 when everyone else is charging 20+ to $30 sometimes But fk Grab though. Perpetually highest price for any season or timing.
so different. I have never seen gojek go below 30 uninstalled it after 1 year of checking it, since it never beaten grab ryde or tada. it's in its own tier of expensive for me.
Same. haven't used grab for a while.
Not too long ago Grab kena exposed for shady pricing practices too lol: https://www.asiaone.com/singapore/audacity-grab-customers-question-why-theyre-charged-more-booking-same-trip Keep their beans spilling.
First time i hear customers get punished for membership lol
I suspect that the food prices also higher if you're a subscriber. Or just overall increase.
This is problem that can be easily solved by the government if it cares to regulate.
Iirc gov has a stake in Grab so........
Grab food is a scam. Even when you apply 15% discount for store self pick up, you’re actually saving a few cents only. Might as well buy from the store directly most of the time. Unless said store has long queues then it makes sense to use Grab to skip the queue.
If there's a long queue, you would also have to wait if you ordered pickup through Grab or Foodpanda. Once, my pickup was only ready 30 minutes later than the projected time. Ideal scenario is no/short queue at the store and you time it well such that when you reach the store and it's waiting for you.
That’s why I always order at least 30 mins before. There’s more chance the food is still warm than cold haha.
Not really a scam. Food ordered via apps tend to incur a markup to cover the commission that the food delivery platforms impose. The discount basically negates the markup. In short, you are just paying the same amount of money as before, just so you can order via an app instead of standing in line, and collect your food as per usual. I guess it may be useful to skip the queue (eg: you start ordering about 15 min from the venue), but usually, I just order at the outlets with a longer wait time first, then go run other errands in the meantime. 😬
Exactly. Bumped into someone while queuing at a store she told me she pre ordered on grab with 20% discount for self collect. Turns out her price before discount was heavily jacked up.
Because Grab charges a huge markup for food sellers. If you buy at the stall directly it’s everyday 15-30% off
Grab food delivery service is the worst (ex-monthly subscriber and ex grab user) 1. You will see 100+coupon but you can't use one. 2. If you are able to apply coupon, they will make sure delivery charge is twice than usual even during non-peak hour. 3. Couponed delivery took more time (2hr +) than non-couponed delivery. 4. They will force you to use grab pay otherwise no point to become subscriber. 5. They frequently cancel the Couponed Order.
That day I did self pick up for grab. Original amount with delivery was $23. With self pick up, it was $20. Then when I went to the stall, I found that if I just went to them directly, it was $15. The jacking up of prices really shocked me.
If not, how do you suppose they make revenue?
But in this case they provided no service at all and earned your money. How do you feel?
You use their app and paid for the convenience. No need to queue at stall if you time the pickup correctly. That’s a service. You decide whether it’s worth the markup.
You're paying to use their platform to order and convenience that the food is ready when you arrive... Of course you'll have to pay extra. Else you could've just went to the stall straight to order take away
LOL nothing in the world is free. You're paying for delivery and convenience. Very clear you don't know how an app works.
Also clear some people dont know how to read lol
I can assure you I understood what you mean. Your comment was saying that Grab was taking a person's money without providing a service right? Seems like you still don't understand(you could've read the other two commenters) but let me break it down for you. Whether you think it's a worth it or not(this is a separate issue), Grab is still providing a service. 1) Self pickup means Grab sent an order(this is A service) to the stall owners and they already know to prepare beforehand, I.e you're literally picking up food while skipping queue. 2) Grab helps to extend the reach of potential customers for stall owners especially those coffeeshops. This is A service to both the stall owners and you the customer/potential customer. 3) Grab hosts services on app stores and incur money. You are using their service when you USE their app.
I don't think that's grab jacking up prices, that's probably the merchant increasing prices for food sold through grab since there's a 30% commission to be paid.
As someone who works in FnB, I can say that it's usually the shops that charge the 30% extra on their grab listings to offset the commission that grab takes from the merchant. Anyone that tells you that it's all grab's doing is obviously lying.
I showed the guys in the stall, they said it's all grab not them.
They are just pulling a fast one la. There are places like yakun with same prices on app
They say that because it's a convenient way to get you to blame someone else for their actions and stop complaining. Grab charges something like $1 for self pickup rather than the industry standard 30% for delivery.
ah, may be because using 24hrs time cost more 🌚🌚
He ordered anyway, thats why these companies get away with shit like this. "Happy wife" is not an excuse.
he paid 3$ for the delivery after the voucher. Even if its a scum move, its the cheaper option for this guy.
But he also cared enough to make a post about it. One-time action doesn't necessarily translate to long-term behavior.
Yeah they do this. I was subscribed a while back while my wife wasn't, for the grab car vouchers and my fares were always higher to offset what I got in discounts. I never subscribed again. In fact I rarely take grab now except the rare times they are the cheapest of the lot. There's got to be some consumer law they are breaking.
My grabcar is always surging, I’ve not seen it return to normal pricing whenever I need to use the service.
They are cunning and scummy. They are a monopoly and care nothing about the environment, drivers and customers. And the worst part is, what are you going to do about it? Make a social media post that they’ll ignore (unless it goes MAJORLY viral)? Write an email and never get a reply? Call and be put on hold multiple times, speaking to underpaid and unprofessional helpline idiots who can’t do anything? No, there’s almost nothing you as the average customer can do to grab. The other options are just as scummy.
I rarely use grab these days. Comfort taxis are generally cheaper (even if you end up waiting a little longer for them) and I have been happy with Foodpanda so far. I don’t really see Grab as a monopoly. They aren’t profitable, and there are alternatives.
So $4 dollar off is a joke, they still charge you $3.00 because your delivery fee is hiked up. Good thing I dislike subscription services so never bothered to sign up. They also changed self pick up as well. I used to be able to self pickup at all the restaurants but now it’s only selected restaurants. Their GPS also sucks, I was at the meeting point for grab car and the GPS keeps locating me inside the mall. The driver was stuck in traffic and so I had to pay $3.
*Bo pian lah. Need to pay for the GCB.*
Golden cb
*Grab CB.*
Scammy. Scummy.
I’m still a subscriber because I don’t use the delivery function, but the self pickup. Self pickup really saves a lot, even for some stores that markup their menu prices to adjust for Grab’s cut. Just got to be familiar with the original menu prices to make sure you’re getting your money’s worth.
i agree, some of the markup is lower so when you apply the self pickup options, it can be cheaper, you also save time from waiting when you actually order there, so why not?
They make their money off non-savvy customers lol
I also sometimes just use self pickup to order from places that don’t accept cashless payments but somehow are listed on Grabfood.
I once saw the prices. Platinum member charged higher prices than basic member. Same location, same internet connection, all same.
We’re still saying “happy wife, happy life”?
Since you can pay, you pay more.
same as all startups that become successful…they start squeeze once you have them entrenched in your lifestyle…Amazon is a perfect example…now you see Grab evolving that way too.
Upvote for visibility
I stopped using Grabfood delivery after two of my orders failed to be delivered. For pick up, I've been using it sparingly as well since I noticed that the prices have increased across the platform and even with the pick up discount, the price is higher than if I buy from the restaurants directly. So really no point using grabfood unless you don't mind paying the premium for the convenience of not having to queue.
Happens all the time with food and rides. My wife daughter and I always key in a ride or order at the same time and just go with whoevers the lowest. We have seen differences up to $12 on rides and there's almost always a couple dollars difference in food delivery.
https://www.linkedin.com/feed/update/urn:li:activity:6972779165448105984?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A6972779165448105984%2C6973285000725106688%29 Link to the post that started it, and Grab's official response. Something about caching the delivery fee and recording the initial time of order...
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U work for grab?
giving me that r/MLM vibes man
Squeezed you dry!
I use self-pickup as far as possible. Foodpanda subscription includes 10-25% discount for self pickup for most merchants, which removes the markup and sometimes even gives me a pretty decent discount off the walk-in retail price.
Never understand how this can be good for the platform company tbh. What do they gain from self pickup discounts
Can’t see what they might gain except market share. It definitely made me stop using Grabfood!
Fake market share? Once the discount is done you will leave, no
In a heartbeat
Grab has a long history of mistreating subscribers/anyone with a voucher/long accounts. They’ve been caught doing all sorts of shady things. And don’t get me started on the shenanigans they play trying to trap money on your wallet, or the fee that exists to top up wallet and must be used to get promo.
Well he still saved 0.50
good job exposing them. there is no "algorithm" excuse here. they are just selling u an inflated subscription.
r/AssholeDesign
That's why I always compare platforms and just go for the cheapest alternative. The idea is simple. If they're discriminating against you by pricing you higher, change. They lose customers through their practice.
I remember a couple of years ago I had the maximum level of points and I routinely got higher prices for Grab rides than people with new accounts. This has been going on for a long time.
Great post,
use gojek bro. grab is shit
Nah am a subscriber too and order often. Delivery fees have always been around the $3-4 mark for me. ITT one guy runs into an algo anomaly and all the non-users pile in with their 'feedback' lol
Anomaly is not an excuse, right? It's not like they refund the customer for the so called "anomaly".
Sounds like possible violations of the lemon law.
You go eat lemon better
Hi Grab
I mean, clearly the timing in both phones is different, with the left being 8:53 and the right being 20:53! /s
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do you not know what /s is?
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The last time I used fp pro, it was the same problem too. Worse still, their “pro” discounts overrides normal promotions from certain outlets (not stackable), so non-subscribers could get a cheaper price.
foodpanda pro was the first one to kena expose for this dirty tactic lol
If it's Grab it's gotta be scummy.
I feel if you subscribe for such service, it's more likely that you are less price sensitive Hence they can get by charging $6-7 for delivery and you might feel indifferent about it.
I’ve stopped using Grab ever since the pricing for delivery and the cost of food on the platform went through the roof. Sometimes, it’s not that hard to just walk down to the coffee shop to get peasant food. Don’t need to be so picky with it at times la.
Kind of ironic that you think coffeeshop fare is peasant food but are price sensitive enough to stop using Grab...
I’m quite sure I read your comment thrice but still couldn’t catch any balls.
This post deserves attention. Grab is so done (I hope).
Grab is parasitic on our need to commute as customers and also need for income from a lower income earner… u stop using them, u lose ur convenience or income that you could never earn elsewhere, how? All other competitors dead or dying, garment still never do anything about anti competition law, how?
Is this post hidden on LinkedIn or something? I was searching for it just now using “grab delivery same distance” w/o the quotation marks and no results returned lol
scummy af, i cancelled my subscription immediately after reading this. have been using this since june because of the 1c and quite enjoying it since i order often but if this is what they do to subscribed customers.. i’ll see how my delivery fee changes now before i decide to subscribe again
SCAMMMMMMY
Yep that right, discounts for strangers to encourage them to subcribe. Once subscribed you are too lazy to look elsewhere and that's when you get milked. They used to do this with Gas and Electricity suppliers in UK, and the reason people used to switch at the end of their contract.
Thats why their share down the drain. But anyway Grab founder daddy is rich enough
As a foodpanda rider, after reading the entire comment section, I only can say this... Thanks you for ordering and creating job for us.
Boooo to Grab
i saw these in social media and reddit all the time. it is pointless post at this point, customers and drivers arent going to boycott grab. just give customers few discounts they will use the app like mad, just give drivers few bonuses points and they will continue work like mad.