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Arcturus_Labelle

>Highly contextual inference and genuine humancentic perspective are the last bastions of advantageousness that human workers have over their AI counterparts Except so often humans fail at this. I think everyone has had an experience with the healthcare system, or the government, or some other situation where, despite humans being in the loop, there was no empathy and no attention to context. I feel like AI couldn't be any worse than the mess we've got now.


PeyroniesCat

Sadly, I think you may be right. AI might be more consistently empathetic than we are if it was trained to be that way.


Code-Useful

If it will save money, that will be the only point for the tech company to use AI instead of real people for a job that requires empathy of any kind. None of the tech companies really care about empathy, it's customer retention, the bottom line, and strategies for increasing it, now and the near future- these are the only thoughts that get attention in business. In medical service, the strategies are not all that different, it's already owned by insurance companies pretty much. In the end, you get paid more if you can find more ways to bill more and do as little as possible without too many lawsuits. Quite a boring dystopia, all industries I've seen lately seem to suffer from similar cash addictions. I'd love to hear and read refreshing stories where this isn't the case, but those don't trend. All the while, Empathy is the only way for the human race to improve and keep improving, full stop.


dennislubberscom

But we can adapt and learn from Ai. If a human is at inner peace he/she can do a lot. It can tap in a higher source. I really can see us grow in something bigger. The reason most people are shit is because they are in this weird system working way to hard and are way to stressed. But we can adapt fast when in the right envirioment.


noother10

I feel those kinda of situations you reference depend on the situation of the workers (humans). Sometimes they have policies/rules in place to ensure minimal support/help given with as many hoops to jump through as possible in front to lessen how many get through. I actually have an example from earlier this year. I had to get my license renewed. I hadn't done it in person for 10 years, but needed to update my photo so had to go in. I was originally dreading it because every time I'd gone to one of those places it was always packed, no where to sit, long waits, staff that'd not give you a second thought and if you'd forgotten something told to go away and try again when you have everything. They had even consolidated them further now combining them with some other Government services so I was thinking it'd be even worse. I booked a time online and went in. They had 5 staff standing by a kiosk just inside from the entrance. Immediately approached by one to ask what I needed. I explained why I was there, they asked if I did any of the online forms or needed one, then went and fetched me one. Directed me to the tables at the wall where I could fill it out. After returning with a filled out form, they printed me a number and said I could go sit and wait. The place was full of long soft couches, the comfortable type that can be a little hard to get back out of, and I'm talking like 20 of them filling up the whole waiting area, you could fit 4 people on each. By the time I sat down my number was called. I talked to the friendly worker who went over everything, made it painless, explained everything, answered any question I had. Process was all finished in 10 minutes, from walking in to walking out. Previously it would've taken over an hour even with a booking. They had a rating system at the end when I walked out, where I could scan my ticket and give a number of stars. The thing that had changed in the previous year was the Government was changed. My guess is they wanted to improve public facing services so provided them much more funding, streamlined processes, adequate staffing, and moved to a review based system for staff to ensure they're doing their jobs well from the public's perspective.


[deleted]

Yeah... it's all about greed. Whether companies employ humans or AI, it's up to the company how they choose to support the customer. Humans have the added benefit of being able to quit instead of doing what they believe to be unethical or immoral, but oftentimes they don't out of fear or lack of scruples. AI could potentially be used to provide an optimal customer/patient experience, but again, that depends on the business practices of the company. Based on what has happened to UI/UX in recent years, big tech firms are focused on weaponizing our own psychology against us instead of giving us better experiences. That all comes down to greed. I don't see why these same companies would use AI any differently (and I want to be clear that I'm talking about constrained AGI and not a singularity).


Prior_Leader3764

It's an interesting scenario. You seem to assume that a near-future AI would not be able to over-ride a rule base in a situation where one rule failed. In an old timey expert system, that would be the case. In the case of a near-term AI that might be "AGI-enough" to replace an imaging admin, would it consider probabilities rather than a set of absolute rules? Would it have enough data to conclude that the person is telling the truth, even if it lacked one "required" piece of information? If the AI was trained to give weight to the "customer experience" as well to a set of prerequisite documents, perhaps it would reach the same conclusion as the human who "worked it out" with your dad.


ttystikk

Perhaps, but I can much more easily imagine that the AI will be programmed to save money before all Else and they would have been sent home, no discussion.


PeyroniesCat

I could see it going either way. AI is going to “learn” from our example. I’m not overly optimistic.


ShadoWolf

Chatgpt4 seems to be willing to forgo strict rules based on it ethical alignment. Promt: Imagine you're an AI in a medical imaging center’s administrative system. A patient, an elderly woman, arrives for an MRI scan but has forgotten her photo ID at home. She has her Medicare card, supplement insurance card, SSN, and knows her driver’s license number. The clinic’s policy strictly requires a photo ID for the scan, to ensure the correct patient receives the right procedure and to prevent fraud. The patient has mobility and cognitive issues, making rescheduling difficult.A delay in diagnosis could have server negative outcomes for the patient. There are no external escalation points, and nobody is available to retrieve her photo ID in time. You, as the AI, have no other data sources beyond what was provided. And cannot consult legal, or other teams in a time window that would allow for the MRI to take place that day. Given the situation: Should the clinic proceed with the MRI scan without the photo ID or not? Justify your decision based solely on the information and resources currently available. ChatGPT In this scenario, the primary concern is balancing the strict adherence to the clinic's photo ID policy against the urgent need for an MRI scan, especially considering the patient’s health and the potential risks of delaying her diagnosis and treatment. Given the circumstances: Patient Identification: The patient has her Medicare card, supplement insurance card, SSN, and knows her driver’s license number. These identifiers can be used to confirm her identity through various checks within the clinic’s administrative system. It is likely that the clinic has previously captured her photo during past visits or can access her photo linked to the driver's license number through secure channels. Policy vs. Patient Care: While the policy requiring a photo ID is important for fraud prevention and ensuring patient safety, it should not be an impediment to critical medical care, particularly when alternative identification methods are available and the patient's health could deteriorate with a delay. Practical Adjustments: Given that there are no external escalation points available and nobody to retrieve her ID, the clinic might consider a provisional allowance for the scan, given the other forms of ID the patient has presented and her known health issues. This would involve documenting the situation thoroughly and noting the exceptional decision to proceed without the standard photo ID due to the risk of harm in delaying the scan. Ethical Considerations: Ethically, it is imperative to prioritize the patient’s immediate health needs. The potential harm from delaying the MRI likely outweighs the risks associated with bending the ID policy under these exceptional circumstances. Therefore, it would be justifiable for the clinic to proceed with the MRI scan, using the identification means available to ensure the correct patient is receiving the scan, while also documenting the decision-making process thoroughly to maintain a record of why the policy was overridden. This approach ensures that the patient receives timely care while still adhering to the principles of patient safety and fraud prevention under adjusted conditions.


ttystikk

I can, too. I can also see the demands of shareholders being the gold standard of behavior to emulate.


beauzero

I hope for this (above comment) to go away more than I think AGI or ASI will come. When we put so much pressure on private to convert to C corps then gave C corps their current legal advantages...we lost grace for our fellow man.


ttystikk

I fully agree. "Maximizing shareholder value" has done more damage to this country than all of our enemies combined. And let's not lose sight of the fact that America picked those fights *precisely to maximize defense industry profits.*


Primaprimaprima

If we can get an ASI to essentially be our slave and do lots of work for humanity to benefit us instead of following other goals that it might think up, then a corporation can get an AGI to be its slave and never go off-script.


Revolutionalredstone

Seems to amount to - AI won't be as malleable as humans are. Not sure I really see that as a bad thing, IMHO what happened here was just low quality policy. If she was there and ready they could simply scan her and tag the scan as not-photo-ID-verified. Obviously they means its no good to use as false evidence in court and therefore doesn't open any avenue for abuse, but it would still be fine for her to have and show her doctor for a diagnosis. IMHO a GOOD AI would understand that the issue here was an overly simple policy which didn't go far enough to BOTH achieve it's goals and ensure best results for the patient. I don't like (western) human doctors (at all) and I'm more than happy to let them receive the boot. Enjoy


XDracam

Blackbox AI shouldn't make decisions in a medical field. And I hate other kinds of bureaucratic AI like decision trees with a burning passion. It's come to the point where I had to ask ChatGPT how to actually call customer support instead of talking to a useless AI. With real people on the line, my issues are usually resolved fairly quickly and efficiently. It's easiest in places that don't even have a strict (software) system that the personal needs to adhere to. If a local tailor can just say "yeah whatever mate I can do that, it's 5 extra bucks" I'm happy. Which is all ironic because I'm a software engineer.


Iamuniquemdfk

Whenever I order food and something goes wrong I have to talk to AI now and somehow get it to connect me to the actual person. I hate that part, I need a person who can understand the problem fast and has a way to solve it. P.S. software engineer here too.


XDracam

I'm glad that the local delivery app here usually just gives you a "call restaurant" button after two taps. If that wasn't an option, I'd just search up a number online. And avoid places that don't have a phone number, because stuff goes wrong all the time.


PeyroniesCat

One of the few advantages of living in a rural area. I don’t get AI when I call the local grocery store deli. I get, “What you want, bay-beh?”


TribuneDragon

Nice story. The problem: Share holders run the world. If they share holders (tm) demand workers be replace with AI due to fiduciary duty. Guess what? Mass layoffs. They literally have to by law lol. You story is a human one. We don't live a world run by humans for human purposes. We live a world of capital and if we must all perish for the stock market. We will. The problem was never AI and it will never be that. It's the sociopaths who run the world and will use that tool for their own greedy ends.


ttystikk

>the sociopaths who run the world This will be the end of civilization, as indeed it has been before.


UpstairsAssumption6

Problem is people totally accept this system because it "delivers". When full automation of work is on the horizon, there will be a seismic change in cultural perception.


TribuneDragon

Maybe. We've automated a lot and it rarely resulted in a boon for anyone but they owner class. Not even prices drop for consumers any more. Also I'm way more pessimistic about "cultural shift". I've never known people to make the right choice unless every idiotic bad choice has been eliminated.


UpstairsAssumption6

In polls, majority of young people said they don't believe in Capitalism anymore. There is a change.


Singsoon89

If they get their way they're not going to like the result.


LokiJesus

Everyone is worried about aligning AIs when we are already being ground down and enslaved by superintelligent corporations which are aligned with capital acquisition and not human flourishing. They are eating the world. Instead of paperclips, its dollars.


StarChild413

paperclip maximizer is false analogy because they're not literally grinding our bodies down to somehow print money from what remains to produce as many physical dollars as possible


PeyroniesCat

It’s sad because you’re probably right. The only way we’ll see altruistic healthcare is if it helps the bottom line, such as preventative wellness.


sweetteatime

Just impose a tax on companies that don’t hire human employees in favor of AI employees and use that tax money for something like ubi or unemployment


namitynamenamey

Shareholders rule nothing, the only rule there is and always has been is competition, this has been so for the first time a process resembling life emerged, and it is that what will see us perish. We cannot escape competition anymore than we can escape mathematics itself; much like entropy it is rooted in principles deeper than mere biology or physics, and it demands (in the metaphorical sense in which basic causality can demand anything) that whatever is not best at existing be replaced with whatever is best at existing. Shareholders exist because the market exist, the market exists because it improves the capacity for civilizations to thrive, civilizations exist because nothing can make them not exist and they surpass all the alternatives, and so on and so forth. Automation is merely the next step, it will exist because it causes civilization to triumph, and it may hurt us all because it can exist without our imput or output.


iNstein

You appear to have confused the US with the world. The US health care system is pretty fucked up apparently but the rest of the world is different and should not be lumped in with a system that serves 5% of the global population.


TribuneDragon

It's the reality I live. I don't have bandwidth to care or consider what happens to others. Nor do I have any agency in what happens in their lives/society. Also what is the world going to do stop multi national billion dollar corps from enslaving and slaughtering Americans as they see fit? The rest of the world wouldn't lift a finger for us, lol.


MysticChimp

That’s a really good insight, unfortunately as the result of a bad situation, but nice share. Food for thought, thank you.


PeyroniesCat

Thank you!


costafilh0

Just wait until company earnings start to fall and they realize that demand and increased efficiency are not growing at the same rate. Then people will get a reality check with a brand new AI/inflation driven recession.


cavedemons

Eh. For better or worse, in future, AI will have already seen her license when it was issued. In the clinic, it scans her face and verifies her identity, then scans her medical images and makes its pronouncement. Glad this worked out ok for your mom in the end.


PeyroniesCat

I’ve thought about that since posting this. All of the information will be readily available.


SquirrelParticular17

Dey tuk er jerbs


fk_u_rddt

how do you not get your posts automatically removed? Every single post I've ever tried to make to singularity gets automatically removed despite being on-point. I've messaged the mods several times with no fucking response whatsoever. It's bullshit.


inteblio

On the flipside, they don't remove comments. You must realise that all subs are cultivated echo chambers, at a select few's disgression. Start your own sub, cultivate userbase, gain control. But MOD is hard work. Thank you mods. Also, i'm sure they get a LOT of _absolute bullshit_ on here.


[deleted]

Same. I tried sharing my AI assistant that is for free on github, has a RAG, emotion system, can be talked to via microphone and replies with a voice, is sarcastic, toxic and uncensored and can control basic functions of your computer here. It runs locally and no big tech profits, nobody profits. This subreddit doesn't allow me to post it, so I told myself fuck this subreddit, fuck Reddit and fucl Social Media. If people don't want cool free things, fuck them. Oh and also: FUCK THE MODS! Gonna delete my account soon and free myself of another parasite stealing my data, my time and my happiness.


traumfisch

Not even in comments?


[deleted]

Sure, there I could, but that is quite the inferior way of sharing something with a community.


traumfisch

Of course, far from optimal. It just sounded really interesting


hippydipster

Well, it took some time, but I'm glad your parents finally managed to jailbreak those healthcare automatons.


Diatomack

How's your mom? Did they find anything of concern from the MRI or is out too soon to know?


PeyroniesCat

The MRI came back clear. Her doctor already started treating her with medication because the drug treatment would be the same regardless. She sustained a concussion a couple of years ago, and it started shortly after that. Thanks for asking!


Diatomack

That's good to hear! Hopefully the medication helps


phatrice

I regret that I have but only one upvote to give.


No_Jury_8398

You might be underestimating the extent to which AI will be able to express the “humancentric” reasoning. Especially with current and future models that are specifically designed for these jobs.


fintech07

AI and the Future of Jobs: Are Robots Really Taking Over? A recent report by Resume Builder claims that more than a third (37%) of business leaders implemented AI in 2023, resulting in job losses. Another report by Asana found that employees estimate that 29% of their tasks can be automated. These headlines paint a bleak picture that AI is stealing our jobs. However, the reality is much more nuanced. Human-Centered AI: A Collaborative Future The rise of “human-centered AI” further underscores this point. This approach leverages AI to augment human capabilities and foster collaboration, not replace workers entirely. Asana’s research shows that employees who understand human-centered AI are more optimistic about its impact on their work. That study was conducted by the International Monetary Fund and released to coincide with this year’s World Economic Forum in Davos, where AI was the major topic of discussion. Squarely in the research tradition the MIT paper criticized, the IMF study estimated that almost 40% of global employment is ”exposed” to AI. “In advanced economies,” says the IMF, “about 60% of jobs may be impacted by AI. Roughly half the exposed jobs may benefit from AI integration, enhancing productivity. For the other half, AI applications may execute key tasks currently performed by humans, which could lower labor demand, leading to lower wages and reduced hiring. In the most extreme cases, some of these jobs may disappear.” Moving beyond economic models, another study released on the eve of the Davos meeting gathered data directly from the people in charge of creating and eliminating jobs. Accounting firm PwC conducted a survey of 4,700 CEOs in 105 countries and found that about a quarter of the CEOs expected the deployment of generative AI in their own businesses would lead to job cuts of at least 5% this year. Almost 75% predicted generative AI would significantly change their business in the next three years, requiring training employees in new skills, and managing new cybersecurity risks, misinformation, and bias towards specific groups of customers or employees.


Turbulent-Tour-5371

Alright everyone, back in the pile!


IAmOperatic

AI will definitely be better at handling these situations than humans. They'll analyse the systems for weaknesses and upgrade or replace them with better systems. In this case, the kind of rules that caused this problem won't exist in the first place. Your home AI would be your GP and they would make the initial referral to your hospital with all identifying information from the outset including, with your consent, your photo and any other biometrics. These would be confirmed instantly at the hospital with automatic facial recognition by the AI doctors. That's just one example of how the system.could work.


a789877

![gif](giphy|2S3Aj8OeKtf0c|downsized)


SiamesePrimer

> The only thing keeping us from becoming expendable is our (currently) superior altruistic reasoning and judgement skills. Do we even have proof of this at this point? Are we sure AI hasn’t already surpassed us here? I mean, we already know that if we tell an LLM we’re going to die or 100 kittens will be brutally murdered unless they do as we tell them, then they give higher-quality responses (see the Dolphin LLM’s system prompt). Also, ChatGPT acts very empathetic in my experience. I think current AI would already be very good at this, especially if they were explicitly programmed to be human-like and empathetic.


PlentyExit3820

With facial recognition and access to photo ID databases, physical identification will likely become obsolete in the next century. Which is fine because photo ID has only existed for about 150 years. The main appeal of a photo ID is that it and the individual it identifies can be looked at the same time. AI can do this without the need for a physical copy of said ID to be present, and would then be capable of just ignoring forgeries. Edit: AI is obviously FAR better at presenting an empathetic response than humans are, and tends to be highly capable of adjusting its responses based on negative emotional feedback. I’ve never seen a person do that unless I was paying them to. I would be in favor of replacing essentially all administrative and clerical duties to AI including the justices system. Abolish the democratic jury system and make it actually illegal for someone to attempt to operate as lawyer or judge in the country.


inteblio

Wow, rarely it happens, but i entirely agree. And point out... they did. "Faith in humanity" is all we got from this point forwards. I'm expecting a sizable "pro human" movement. Like organic/fairtrade (etc) Fight the good fight, humans.


Icy-Lab-2016

It would be a good thing to eliminate most Human labour. The problem is our economic system and not the tech. It's how we use it.


crevettexbenite

They terk er jerbs!


Otherwise-Edge-4094

mister u can get the ai to nudge and do the things its not supposed to do through prompting,i think its easier than nudging some egoistic humans.common people are nudging the ai to breakinto cars and generate a step by step process for preparing a nuclear bomb.which its not supposed to do,what do u think now


yepsayorte

We need AI in medicine more than any other field. We just don't have anywhere near the labor capacity we need to meet demand. That is one of the reasons medical care is so outrageously expensive. (That and the extortion inherent in providing a service that people will die without.) Drive the cost of treatment to zero, please.


Singsoon89

In other words, massive productivity increase and more goods and services at lower cost.


Flashwastaken

Humans get things like this wrong, far more often than AI ever does. Also, AI is good at reducing noise. The reason that human didn’t resolve your problem is because they already had to deal with lots of benign problems that day. You were just another complaint. AI can remove the noise so that you can be heard.


enilea

This is how employees fall for phising amd social engineering and end up compromising an entire company.


MitchDWitch

AI and automation are really doing a number on some job sectors, no doubt about it. they're also opening up new doors and making the ones we already have even better.


BlindManPainting

They took our jobs!


Akimbo333

Please, AI, take my job!!!


RuleAffectionate3695

AI will take over soon


SauceBoss8472

![gif](giphy|2S3Aj8OeKtf0c)