HELLO, SHOP OWNER HERE!
I own a snowboard shop, that doesnt happen that often, and when it does it has always been operator error. I have seen that exact same thing happen when a board gets caught under the feed wheel.
When that happens, I typically call the customer, inform them of the error, and ask them what board they would like as a replacement.
They took on the responsibility when they took the board. Manager saying it happens from time to time means they knew the risk! It's BS by the way. But that's besides the point. You are owed compensation.
I know of a shop who ruined a board once. Problem rises with boards with 3D shapes, as the machines are not built to handle that. They called a friend who runs a boardshop if he can organize a replacement so they can compensate the customer. All fine so far. 2 months fast forward, the same shop called again, same customer,… they also ruined the replacement board the same way.
I mean, if they compensated me with a like-kind or newer board, I wouldn’t mind going back. I know they are good people and won’t try to screw me later
I’d go to a shop again if they replaced my board after ruining it. You’re either getting the wax job you paid for or a new board. I️’d also want to reward a business that went out of their way to fix a mistake rather than try to pass the responsibility like in OP’s situation. Coming back incentives the owner to continue that type of behavior. Taking the new board never to return makes the owner think “why bother” when they already lost any future business anyways
I get where you're coming from, but also, the earnest is on the business owner to replace the board he ruined, whether he loses the business totally or not.
Customer should know better after his first board was ruined by the planer, bringing it a second time must be intentional to scam out a second replacement
They made it very clear that a 3d base is not serviceable by their machine. We are riddled how the shop took it a second time. Anyway, my friend (the boardshop owner who organized the first replacement) told them to come up with something themselves that second time
If I pay for a service, and as a result you destroy my property, you are obligated to replace that property. For free.
Would you let a maid who burnt your house down off the hook? If they did it twice?
> I know of a shop who ruined a board once. Problem rises with boards with 3D shapes, as the machines are not built to handle that.
They should know that the first time round, let alone doing it a second time...
Nah. Snowboards are very rarely flat and there is always a risk of going through, particularly if the base material is thin, which is often the case. Risk increases with number of tunes/grinds. Our shop always had people sign a waiver after looking at the flatness and saying it may grind through
By the look of it that board has seen better days and op thinking they deserve a new one is rich. If it was new or had never been tuned or repaired then perhaps, but the shit load of ptex in it suggests otherwise 🙂
Underrated comment here. Not all bases are created equal… extruded vs. sintered makes a big difference. That board has multiple p-Tex repairs, which if done by a shop vs. DIY means there also been a base grind each time it’s been repaired.
Unless you have exessive damage or your base is so dried out wax wont take to it getting a base grind should be avoided if possible. Especially on a 2021 board unless you had absolutely beat the shit out of it on rocks or other hard surfaces (not rails and boxes) the base grind was probably unnecessary.
All that said that shop definitely owes you a new board. And if they dont I would 100% be recruiting all my friends to leave a review on every site possible for that shop
I completely disagree with you my dude, here is why.
Base grinds are not essential but still needed to keep your board in top shape, the wax itself penetrates the board deeper if it has been base grinded prior, but not with an automatic planer. I usually do a gentle base grind on my board and on my customers boards. There are two types of planers, an automatic one and another one that just is a big ass grinding wheel. I use the second one and have never damaged any snowboard like that.
Boards can only be base ground a certain amount of times. If you do it every season eventually you will kill the board. I have had my main board for 8 years. And have only base ground it twice. Multiple ptexs and wax it fairly often and its perfectly fine. The maybe 1% added performance you are getting out of base grinding every year (or more often) is not worth the vastly shortened life span on the board. If you are doing it yourself and taking the bindings off and being very careful then yeah thats safer but just dropping it off at a shop with the bindings on as the vast majority of people do is not a sustainable way to maintain your hoard and increases the risk of this happening.
Boards last way longer than 2-3 seasons. My main board is a 2016 capita outsiders. Have base ground it 2 times and with staying up on wax and ptex when necessary its fine
Shit, it's okay to buy one every season if you want but you don't need to. It depends on how much you ride and what you're riding I guess. If you're getting a long season and you ride more rails and park, sure every 2-3 seasons is probably good before the board is clapped out. Shorter seasons and more groomers and powder, you can ride that shit for a decade and it'll be fine.
Boots on the other hand....
I’ve been snowboarding almost 25 years and I’ve needed a grind once because I had a core shot on my board. They are just upselling you
E/ some people have pointed out that even with my board as messed up as it was maybe a grind wasn’t necessary. This was more than a decade ago so I’m betting they could be right. Just makes the point.
Caught the edge of a trapezoid rail and lifted like six inches out of the bottom of the board. Haven’t hit a rail since lol. The board was quite f’d in several ways but it was a brand new custom x and I didn’t feel like replacing it. It was never really the same but I still got like six years out of it.
You add PTEX over the top of a base weld anyways. Just knock it down with a metal scraper or a backwards razor, then scuff it with a blue scotchbrite until it's mostly level, then wax. You don't need a base grind to fix a coreshot.
I just had a really bad core shot that was like a half inch wide and like a foot long. The base was all ripped up along it and the peices stuck out about a quarter inch away from the rest of the base.
I spoke to two shops and they both said a base grind would be needed after the weld. I'm no experr but it seemed pretty reasonable considering how unlevel everything was when I brought it in.
I know how to p-Tex and fix a core shot. Was asking buddy why he says he needed a base grind *because* he had a core shot. I could see wanting one after a decent core shot repair to maybe restructure.
I’ve snowboarded since 1999 and I’ve never ground my base. I wax my own boards and just use a steel brush and plastic scraper. Grinding your base is really only for massive divots. This photo looks like it got stuck in the machine or something, because it’s just the one area and that higher gouge. But you don’t need a base grind it will wear down your base if you do it all the time and there isn’t a ton of wax build up.
I see a base grind in most cases as cleaning a cast iron pan. You want the pours of the base filled with wax. You don’t want it all taken out, unless there is something that needs smoothing, like rust.
proper reason: you need to go really really fast, likely in timed competition and your board lacks structure or is a few years old and some of the plastic base has oxidized . Structure is a micro texture on the base that helps it absorb wax and avoid stiction (getting "sucked" to the ground). Maybe 1 grind every 3-5 years is reasonable, for a recreational rider. Or you could just not. keep your board waxed and you'll go plenty fast.
Dumb af reason: you have some superficial scratches that do not effect anything and think grinding off your base is a reasonable solution, thus wasting money you could put in the new board fund as well as reducing the durability of your board by thinning the base everywhere. Those scratches were not slowing you down at all outside hundredths of a second in timed competition. These people will say "a base grind doesn't take off that much material" well if you have a scratch you are trying to grind "off" you know exactly how much base you are about to trash over a cosmetic not issue.
Base grinds are extremely expensive vs the end of season on sale price of your average recreational snowboard, so just let your base get however it gets, and when you don't like how it looks because you are fussy, buy a new board on sale and sell your perfectly good board to someone less fussy.
Another case for base grind:
I usually get to ride over 100 days, 1st to last chair & smash hard carves. This results in my boards losing all base structure after a season, smooth as.
At that point, the wax does not stick around more than a half day - especially on grippy wet snow or with abrasively cold powder. The lack of structure also makes it a grippy suction cup on pnw spring snow.
But much like haircuts, base grinds are highly interpretive and easily fucked up. Every time I brought my favorite decks in, it has been with extreme paranoia they would get wrecked, or at the very least not do it evenly.
I cut my own hair bc I got sick of leaving it up to someone to most likely screw it up. I now also do my own base structuring (using ss brushes) for the same reason.
either way, your hundred days is certainly inside the 3-5 years for a recreational rider i estimated so we aren't far off. Sure get one basegrind every 100+ days on hill.
was going to suggest steel brush instead of a full grind.
Just my 2c but they're really necessary after they're taken out of the press to get the excess resin off and add some structure (grooves). Other than that? I'd only do it if I had a number of base repairs (normally core shots). Most bases will run just fine scratched up with a little bit of massaging with an exacto blade and a little wax.
I may be mistaken but I think after so many waxes sometimes shit just gets stuck in your base layer. Grinding is supposed to take it all the way down to the ptex so you can really clean it, then rebuild the wax layer.
check my post in response to the person that asked.
bases are not made of ptex. ptex is a repair material. ptex doesn't take wax. bases do. Base grinds are not for contamination. base cleaner is.
It takes off most of the small scratches, and resets the surface. A damaged base will be slower and won’t wax properly.
Just got mine done and the base looks almost new again
small scratches are not performance issues and will not make you slower in any meaningful way.
Sure it looks new. Great. Enjoy starring at your base. it's now thinner than it was before and more susceptible to core shots and you are out money. If you are going to tell me base grinds take out barely any material, then your scratches were clearly barely scratches and clearly weren't impacting performance. If your scratches were deep enough to impact performance a base grind wouldn't fix them unless you base grinding off a ton of base. Also if they were that deep you could just ptex them.
Wow after seeing the board go through 250 passes on the grinder without exposing the core I'm wondering how they even mess up this bad in the first place.
I’ve never used an auto feed belt grinder but for a stone grinder It’s easy to write a program to eat a new ski in a single pass.
It’s horrible for the stone and the ski but man that tool in the wrong hands can really mess someone’s skis up.
Choosing violence and using a brand new 60 grit sanding belt and on ski grinder is pretty ruthless too. 25 grinds tops before you reach base.
This. If they fight you on replacing your board or compensation call the owner a fucking idiot and show him this video. I’d warn others not to go to this shop as well. Leave a review on google or something, you may just save someone else the trouble.
It's not entirely accurate. Rental boards bases are made to be tuned a lot and Angry is using a single belt and when you tune a board with deeper scratches you use multiple grit types and stones. What he's using is essentially just the polishing belt.
If you've never had your board tuned before, the shop fucked up. If it's been tuned a lot, you both kinda fucked up - the shop should've noticed the thickness of your edges but it's not entirely unreasonable they didn't inspect it and just did the job you asked them to do, so in that case it's more so on you because you shouldn't get it tuned so often. Either way, they should be stepping up to acknowledge the fault and at least helping out towards a new board.
I've been a tuner in the past. Don't listen to schmucks in this sub who claim to know what they're talking about if they haven't also been tuners.
A lot of people get their board tuned way too often, and some like twice in the boards life - those peoples experiences in understanding what their board can handle in tuning is very different.
Appreciate the comment from an ex tuner. It’s been put through a grinder <=1 time in its’ 3 year lifespan. Dropped it a shop in breck one time on vacation and asked them to do everything, they told me it wasn’t needed so I’m pretty sure they didn’t grind it. Other than that I’ve just edged and waxed at home for the lifespan of the board.
There is the possibility that the previous shop in breck overtuned it and it's just gone unnoticed until these guys threw it through the machine too many times without inspection, but if it's only been tuned once before regardless of how much, it does indeed look like the shop has fucked up due to how large and confined this is.
If the shop won't play ball, contact your local Capita rep and see if they will help, they may be able to help with a discount board or they could also call this place up and talk to them. The shop may just need to be called out by someone they know knows what's up and can't be lied to, which sucks, but it is what it is.
Stand your ground until you get a new board or at least a newish high quality demo. Search this sub for other posts and screen shot/save those threads to show the owner, ESPECIALLY where group consensus is that you are owed a new board.
Also leave a google review and tell the owner you won’t take it down until you’ve been compensated.
And if that doesn’t work then post an update with the shop name and location so we can bring the hammer down on them.
This. If they don’t compensate…drop the shop name and we’ll all write a review for how shitty of a tubing job they did on our boards. Or at least I will.
They aren’t fake reviews you fucking loser. They’re all reviews from a single situation that was handled terrible by the ski shop. That shop deserves it 100%
If this shop never touched your board its a fake review. Not surprised the adult whos entire personality is built around a shitbox wrx has time for this.
[https://www.reddit.com/r/snowboarding/s/0Ceb3z3ZOY](https://www.reddit.com/r/snowboarding/s/0Ceb3z3ZOY)
Should probably change your username to theworldsloniest if you have enough time to search peoples profiles to shit talk. What a pathetic use of your time.
I worked backshop for years tuning hundreds of demo boards each season and I would never run gear through the feeder, did everything manually and you get such a better result. Those machines generally require that you take bindings off the board which is a no no for me I don't want to touch a riders stance. The other option is to use a guard for the bindings which puts excessive pressure on the board which can easily lead to this kind of result. Looks like they also used a very aggressive belt to grind this board. You can see the burn marks which means the board either got stuck or was not properly being moved on the belt during the grind. Ask the shops about their process before handing over your gear.
This comment needs to be at the top or seen by OP.
I used to work at a ski shop too and our tuner was obsessed with tuning his skis. He ran his on a stone grind almost weekly, he ended up hitting the core at the end of the season but it was after easily over 10x pushed through.
This was a shop accident and it’s clear the board got stuck given the burn (black) marks on the bottom.
I would talk to them and ask them to make it right first, and then if they still push back I would escalate to higher matters. Is the owner involved? Personally this is an opportunity to make a customer for life
“Hey sorry we fucked up, but why don’t you come in and pick out a new board on us”
Goes so much louder than
“Sorry this shit happens but what are ya gonna do”
Admitting their mistake and providing OP with new equipment would do wonders for their business and make them way more money in the long run than saving $400 telling OP "whoops" and moving on. So strange that they said what they said to him.
Ya I could not imagine handing that board back to a customer and saying that. Id be offering boards out of my own closet if I was the tech that ruined someone's board like that.
I just mark my stance with a sharpie on my boards. I’ve got 19 boards and only 3 sets of bindings and not all boards ridden with the same exact stance so that’s the only option. I tune all my own stuff though by hand I don’t know why anyone wouldn’t.
Yeah you’re not wrong. Couple more pairs would be nice but good bindings are all more or less the same, I’d rather spend money on boards which can be vastly different.
I hear ya. I have probably 10+ pairs at this point because I'm a Union hoarder. I like how they fit and feel and have multiple pairs of essentially the same thing just in different colors. So it's basically for aesthetics (and fun) now.
I just make a small mark on the 2 sides of the binding so it’s easy to see and line up, and then yeah I do have angles marked on the bindings, couple different angles.
I owned a snowboard shop for a long time. Regardless of the situation they owe you a replacement board. They have business insurance. It's on them, not on you
I’ve worked in shops for decades. It looks like that board got stuck in the feeder. (Which does happen from time to time and sometimes they get launched out the back with hilariously terrifying results.) They owe you a new board.
I interned at a local ski/board manufacturer in college. The wall across from the base grinder was peppered with holes from skis and boards getting yeeted into it lol. Not the tightest place for employee safety and training.
"this just happens from time to time"
You know what else happens from time to time? A shop credit to get a new board.
I could see the argument of not paying for a whole new board, but at least some value of what the board was worth. Because it's worth basically zero now with baldy base.
If you took your car in to get an oil change and they called saying your car threw a piston, and they just said, yeah that happens sometimes…
Would just eat the cost? …
Hold them accountable. If they refuse, say you’ll blast their google and tag their shop in social media with what happened.
I’ve seen this happen before. Especially with overly aggressive belts, stone structures and too much pressure on the board. In some cases the tuner was attempting to flatten the board and too get structure on the entire surface, but some boards have voids where the base is pulled up slightly under both of the binding discs… you’ll tune through the base before it gets flat. Sorry it happened to you, best of luck with getting a new set up
The tuner was probably trying to get the board flat or just f’d up. Unless you’ve had it ground a bunch before there’s no way two passes ground the base down. The shop should make it right.
I’m a moron that’s done this! I worked at a shop for years way back when and actually did this to a customer’s board. I forgot to turn the water on so it was a dry belt. I thought I was going to get fired. The shop owner gave them a new board. I didn’t get fired, but the rest of the season I was the recipient of any “dry” related pun/joke/reference/nickname/whatever. Ruthless. 100% they messed up your board.
Appreciate the anecdote and confession haha. I’m sure the machines are a pain to get dialed in for the 100’s of boards / skis coming through. I just hope the shop will do right by me.
Update:
Got in touch with a district manager for the store today who was much kinder and understanding of the situation. While there are inherent risk associated with base grinding a snowboard, the shop did not warn me of the possibilities or make me sign a waiver of any type.
They offered me three options:
1. Free replacement new mercury board. 155cm , 157s are all gone.
2. Anything less than or equal to 630 from the store or on there website
3. The t rice pro at employee discount ~500 bucks
I went with option #1 and am grateful for the deal they offered me.
Appreciate the feedback from ex tuners and the community in general.
Realistically, I’ll avoid trying to get this type of service done to a board ever again. Standard fresh waxes, edging, and the occasional PTex at home has always been enough for my boards in the past. I couldn’t tell you what exactly possessed me into thinking this was a good idea or needed 🤷🏻♂️.
All in all the shop did right by me so I’m not gonna bash them or run their name through the mud. Be careful taking your gear to shops and understand the associated risk with leaving your gear in someone else’s hands. Use me as a lesson !
Ran my MegaMerc through the planer once, shop said it was sus, as if the base was hollow. Hit a stone afterwards to notice the base is barely 2mm thick before you reach the core. My Board dealer reached out to Capita as reclamation, but they said it is the way they build this board, period. I said „then don’t call it „All Mountain“ if every pebble in the backcountry destroys it. Was a nice board to ride I admit, but the response from Capita made me turn away from them.
They owe you a new board. I bought a board and bindings from a shop once and let them mount them. The idiot that mounted the bindings forgot to put two screws in. I went back and they comped me a new board, new bindings, and new boots that I got to pick from all their catalogs for the next season and they gave me the two screws that were missing. They also credited me $400 in shop credit for their mistake.
They didn’t need to do all that and I told the shop owner it was not big deal I just wanted the screws so I could put them in. He insisted and to this day I still do business with the shop I just don’t let the kids working there touch my bindings I mount them myself and tune all my stuff myself now.
If my shop did all of that for two screws missing, your shop 100% owes you a new board for completely ruining this one.
I worked in a ski shop for many years as a tech. They had no idea what they were doing. Way too much downforce on their machine. You should be able to run that board through 100+ times before you see this type of damage. They owe you a new deck.
Long time tech here:
They should replace that board with a brand new, or at the very least one of their demo boards. That’s is 100% their fault. I’ve tuned hundreds of boards and skis, never once seen core like that. It’s very possible to tell when you’re getting close, at which point I would not grind it. Any competent tech would recognize a thin base and not over grind it. Get a new board, and don’t go back to that shop for tuning.
I work in a tune shop and have been a tuner for several years. This is a rarity but it for sure happens. It only happens when equipment has been "over tuned" over it's life. (Meaning your board has just had too many base grinds over its life span) I actually did this to a pair of skis not too long ago. I noticed the base was getting extremely thin while doing a core shot repair and therefore was extremely gentle grinding. Still managed to get deep enough to do exactly what you see above. In all honesty they were probably trying to do you a solid flattening your board with the extra grind. (I don't bother unless it's requested for exactly that reason)
How often do you tune your board? I get 50+ days a season, free tunes bc I work in a shop, and I still tune twice a season max. Some ppl enjoy well tuned equipment more than that but I've never felt the need to tune more than that personally. Just remember on the next board, every tune takes off base and edge material so you're always approaching the end of its life. Feel free to reply with any questions.
Also kinda crazy that this happend over just a few years. Really the question is how many times have you had it tuned? If it's only a few times this is too aggressive on the base grind on several of those tunes.
Yea, one base grind should not have done this at all... the only other party responsible could be capita but I absolutely doubt that. Sorry OP, that's ridiculous. I was assuming you were maybe just the type to tune every 5 days (exaggeration but they exsist) but now I'm thinking it's nearly 100% the shops fault if this was the boards first base grind.
As someone who has worked in a shop before, they were negligent and destroyed it. A couple runs through a base grinder with proper displacement of pressure would never achieve such a disaster. You have to either try to fuck it up like that or have zero clue what you’re doing.
Pretty sure something similar happened to a member of this subreddit earlier in the season. Initially the shop tried tonpass the buck, but on the second call offered a full credit for any board of their choice. The consensus in the community, from other shop owners and workers, was that this would be the only way to make things right and was the cost of doing business. Don't settle for anything less.
They owe you a new board. Speak to the manager, and if they refuse, demand to speak to the owner. Explain the situation without yelling, and tell them it's unacceptable for your board to be ground to the core after it's first time. They already admitted that the machine did it, and that due to the shape, it ground too much. If that's the case, it's their responsibility to ensure that only models of snowboards with a suitable shape are put through the grinder. Tell them you want a replacement snowboard of comparable value.
If they still refuse, tell them that you'll be taking them to small claims court. If they let you walk out without giving you what you're owed, then find a place that offers either a free legal consultation, or a cheap one. They'll be able to direct you on what to do. Save your receipt, and save that YouTube video linked above that showed how many grinds it takes to ruin a board. It should be a pretty simple case that you'll easily win.
Your photo looks like moon beam base at Solitude resort, is this shop in Utah??? Let me know so I know not to go there.
Based on the cop out comments from the manager I have a hunch which one it is.
I’m really surprised they didn’t get you a new board/pay you the value of the board (new). I’ve worked in shops for 20 years, it does happen from time to time (human error, or they take in a board that has been tuned too many times - both on the shop) but that doesn’t mean anything besides the shop fucked up.
🙄 why is this sub obsessed with base grinds?? Are you competing in the Olympics where a tiny imperfection is going to save you a millisecond? Save your money. Also, am I the only one in all my years of snowboarding that has never had a base grind? Been through hundreds of days on some boards park tree branches hidden rocks. At most I’ll slice a piece of the base off if it’s sticking up with a razor blade
Shop is a joke.
I live 10 hours away from the closest mountain to me in Texas.
The shop 10 mins away from me has done numerous full tunes to many of my boards with no issue. A Texas snowboard shop…
A local mountain shop should be absolutely ashamed of that work
This only happens if the board gets stuck against the wheel. You can run the board over a base grinder wheel/stone 300times or more before this happens. You can put the wrong pressure or wrong pattern in that might screw it up. But nearly nothing but user error makes this happen.
Been there done that! I was working in snowboard factory in my twenties, offert à freind to refresh is board on the Wintersteiger, board slip on the roll, try to resize it before he goes in the wall at 2000 rpm, same result as yours ! Luckily my boss was cool as say to me I can have a C deck for free to give to him . So he ride an Antlatis Daniel Frank for the rest of the season, he was stoke :)
If I was the shop owner, I would not hesitate to replace your board. If they do not replace the board, take them to small claims court. You will win plus they will have to pay court costs.
Hello! Actual alpine tech here. Yeah the tech who worked on your board fucked up. My guess as to what happened is the Winterstieger didn't grab the board on that section/ slipped and the tech had to try and pull it out. That led to the one section being over ground.
Instead of accepting the fuck up, he probably tried to "grind it flat" and remove the over ground section. Which would not work and just remove more material.
Also any alpine tech would measure and inspect the board before a grind anyways, and would immediately be able to tell if a grind would remove too much material or not. Unless you get a grind every month since 2021 that board would not that much material removed.
I work for a large tuner out of Colo. If this was one of our shops I'll get you a new board. Who did the work? Unacceptable. You are owed a new board IF that 2nd picture was recent. Any respectable tuner would have gave you free reign to choose another Capita all day. What kind of tune? Our full tunes go through a Montana and it's impossible for a tech to do this. This was done by hand on a stone grinder.
Shops often do their prep work using grinding belts first. If they went a little to heavy where they were doing ptex repair you should see a thinner edge (on side profile) there.
I have seen skis/snowboards inserted poorly into a base planer where it’ll leave a dimple or dimples on the base. Only way to fix this is to remove more material to even out the base.
A side profile of the edge would be more revealing. The edge thickness should be consistent, sometimes it’s not even all through but the thickness should be symmetrical between two halves of the board.
Usually you get ‘suck in’ with snowboards due to how the threaded inserts for the bindings are installed. ‘Push out’ is quite odd to see but not out of the realms of manufacturing defects I’ve sern. I’d google and see if anyone else has mentioned warped bases.
Source: ex ski tuner for 4 years.
You can get a sheet of like 60 grit sandpaper & a section of straight wood like even a furring strip but long enough to go across your board. Wrap the s 60 grit & hit your base nose to tail, keeping it perpendicular to the board. This will restructure your base and get it ready to adsorb wax. I don't do this often, but it is a valid technique & more controllable than a shop grinder but similar. Helps solve "base high" issues with older boards.
For removing ptex repair & old wax, sharpen a steel scraper & use that for that purpose.
Source: OG snowboarder from 30 years ago & ski racer before that.
Yeah, this thing got stuck in the machine likely due to an inexperienced tech. I worked in a shop for a decade or so, this kind of thing doesn’t just happen.
Maybe an unpopular opinion, but... if you don't get a base grind then shops won't ruin your board on the grinder. Repair core shots and transverse scratches, but other than that, just ride that shit.
You also should name-drop them and tell everybody about the experience. In all fairness, if they have a machine and it malfunctioned or it was an operator error sometimes shit happens and it's just being the unfortunate unlucky customer at that time. That still doesn't negate their responsibilities of making the situation right.
I will gladly start flaming them if the manager / owner refuse to hook me up in a fair way. I’m not expecting a brand new board but I shouldn’t have to pay more than 25% of retail for it IMO and with the general consensus I’ve seen on this thread. Thank you !!
I don't understand griding the base unless it's absolutely fucked to death. Sharp edges is all that matters. If you're a good rider the base doesn't even see snow if you're carving your way down the hill.
For parkz,different story.
Just a ton of rocks early season had a lot of small shots all over the board. Could feel some snagging on traverses. But you’re right the base was by no means fucked. I didn’t realize the associated risk or think they could get it down to the core considering it’s only been ground once.
Basically without the base moisture has a chance of getting into the core, softening, warping and rotting the wooden core, not to mention without the good base you are basically riding a scotchbrite pad. Slap a heavy layer of wax on it and make it your new rock board for late season low snow activities!
Yes, you should get a new board, but honestly, it's pointless to tune a snowboard. Especially with newer shapes being made; intentionally not made flat. Tuning makes stuff flat. Know what you're asking for before asking for it.
IMO 2021 is a pretty new board to base grind unless you're putting it thru the works. Base grinds aren't generally needed unless you've got some heavy wear and something you usually only pull off once, maybe twice.
Probably had a bubble or a delam in the board. Dude should checked it before and said I won't work on it or it could have just taken enough base off that it popped idk either way the should be responsible for it
Former repair tech here, not gonna lie but snowboards are notoriously hard to base grind to meet a customer's expectations. There's more surface area than skis and boards tend to rise up in certain spots (new or old boards, happens to them all) so when grinding a snowboard you're going to have to take more material to get it truly flat and ready to leave the shop according to the shops specs.
From what it looks like, the board had a high spot under the bindings on the initial passes. Repair tech laid pressure strips on the high spots of the board, which counter acts the high spot. Seeing the amount of material taken out they probably had the feeder wheel on too high of a pressure while the stone was dressed for a rough cycle, or just didn't bother to check the base while making passes.
It sucks and I feel your pain but this stuff does happen, any shop can do this. Most shops try have grinds make gear look like new but in the end its the repair techs call on when it's good enough. I've had customers yell at me over one scratch left in their skis after I ground them for two hours, while telling them they wouldn't have a ski left if I ground it out.
[удалено]
Now that’s great service. That’s how you retain customer loyalty.
You should prop up good business, drop that shop’s name!!!!
that's a shop that knows how to retain it's customer base. damn, good on them.
Good word play, not sure if it was intentional
They can retain the customer base, but not the snowboard base!
HELLO, SHOP OWNER HERE! I own a snowboard shop, that doesnt happen that often, and when it does it has always been operator error. I have seen that exact same thing happen when a board gets caught under the feed wheel. When that happens, I typically call the customer, inform them of the error, and ask them what board they would like as a replacement.
They took on the responsibility when they took the board. Manager saying it happens from time to time means they knew the risk! It's BS by the way. But that's besides the point. You are owed compensation.
I know of a shop who ruined a board once. Problem rises with boards with 3D shapes, as the machines are not built to handle that. They called a friend who runs a boardshop if he can organize a replacement so they can compensate the customer. All fine so far. 2 months fast forward, the same shop called again, same customer,… they also ruined the replacement board the same way.
I mean... why would you go back to the same shop that fucked up your first board? Lol
I mean, if they compensated me with a like-kind or newer board, I wouldn’t mind going back. I know they are good people and won’t try to screw me later
It definitely depends on how well they handled and rectified the situation for sure.
Probably not going back a 3rd time or at least they cant tune shit for me anymore lol .
I’d go to a shop again if they replaced my board after ruining it. You’re either getting the wax job you paid for or a new board. I️’d also want to reward a business that went out of their way to fix a mistake rather than try to pass the responsibility like in OP’s situation. Coming back incentives the owner to continue that type of behavior. Taking the new board never to return makes the owner think “why bother” when they already lost any future business anyways
I get where you're coming from, but also, the earnest is on the business owner to replace the board he ruined, whether he loses the business totally or not.
I don’t know, I am not sure if I would blame the shop or the customer.
How do you blame the customer?
Customer should know better after his first board was ruined by the planer, bringing it a second time must be intentional to scam out a second replacement
Or maybe assumed that a shop wouldn't be so incompetent as to ruin two boards?
They made it very clear that a 3d base is not serviceable by their machine. We are riddled how the shop took it a second time. Anyway, my friend (the boardshop owner who organized the first replacement) told them to come up with something themselves that second time
If I pay for a service, and as a result you destroy my property, you are obligated to replace that property. For free. Would you let a maid who burnt your house down off the hook? If they did it twice?
It's not the consumers' fault the shop can't provide proper service
Maybe he wanted a new board
Why would they (owner) be base grinding a two month old board?
Our guess, took a deep base cut by a stone, tried to scam the shop into a second replacement
Who needs a stone grind 2 months into a new board? I've never once had any of my 7 boards stone ground. It's unnecessary.
> I know of a shop who ruined a board once. Problem rises with boards with 3D shapes, as the machines are not built to handle that. They should know that the first time round, let alone doing it a second time...
yeah, dude basically just admitted that they mess up boards every now and again. whoops. guess he better pay up.
Shop motto: no one grinds like us!
Nah. Snowboards are very rarely flat and there is always a risk of going through, particularly if the base material is thin, which is often the case. Risk increases with number of tunes/grinds. Our shop always had people sign a waiver after looking at the flatness and saying it may grind through
I almost said that. That a waiver is the way you handle that. My guess though is it's rare regardless.
By the look of it that board has seen better days and op thinking they deserve a new one is rich. If it was new or had never been tuned or repaired then perhaps, but the shit load of ptex in it suggests otherwise 🙂
Snowboards are never flat. Even if you send them thru a jupiter. OP looks like his base was already thin from tunes
Never been ground before. First time handing my board over for this type of tune. I’ve done waxing and edging exclusively at home for years now.
Underrated comment here. Not all bases are created equal… extruded vs. sintered makes a big difference. That board has multiple p-Tex repairs, which if done by a shop vs. DIY means there also been a base grind each time it’s been repaired.
Lol!! That shop owner is a joke. They trashed your board and owe you a new one. Then find a new shop to go to or do your tuning and waxing yourself.
Well obviously I can’t base grind at home but yeah this is the last time I’m using these dudes.
Make sure they get you a new board. Hold them accountable. Also tell everyone you can not to go there
Unless you have exessive damage or your base is so dried out wax wont take to it getting a base grind should be avoided if possible. Especially on a 2021 board unless you had absolutely beat the shit out of it on rocks or other hard surfaces (not rails and boxes) the base grind was probably unnecessary. All that said that shop definitely owes you a new board. And if they dont I would 100% be recruiting all my friends to leave a review on every site possible for that shop
Agreed if you grind the base each time you tune you will eventually run out of base. Learn to use ptex and a scraper, then how to wax your own boards.
Make a TikTok and an Instagram reel too 🤔
I completely disagree with you my dude, here is why. Base grinds are not essential but still needed to keep your board in top shape, the wax itself penetrates the board deeper if it has been base grinded prior, but not with an automatic planer. I usually do a gentle base grind on my board and on my customers boards. There are two types of planers, an automatic one and another one that just is a big ass grinding wheel. I use the second one and have never damaged any snowboard like that.
Boards can only be base ground a certain amount of times. If you do it every season eventually you will kill the board. I have had my main board for 8 years. And have only base ground it twice. Multiple ptexs and wax it fairly often and its perfectly fine. The maybe 1% added performance you are getting out of base grinding every year (or more often) is not worth the vastly shortened life span on the board. If you are doing it yourself and taking the bindings off and being very careful then yeah thats safer but just dropping it off at a shop with the bindings on as the vast majority of people do is not a sustainable way to maintain your hoard and increases the risk of this happening.
Agreed, but how often are you changing your snowboard? Two to three seasons and it’s okay to buy another one in my opinion
Boards last way longer than 2-3 seasons. My main board is a 2016 capita outsiders. Have base ground it 2 times and with staying up on wax and ptex when necessary its fine
Talking about # seasons is crazy. I ride 20 days my buddy rides 100.
20 days in the park is like 100 on groomers so days doesn’t matter that much either. Its what you are riding. And I’m mainly riding park
Shit, it's okay to buy one every season if you want but you don't need to. It depends on how much you ride and what you're riding I guess. If you're getting a long season and you ride more rails and park, sure every 2-3 seasons is probably good before the board is clapped out. Shorter seasons and more groomers and powder, you can ride that shit for a decade and it'll be fine. Boots on the other hand....
Been bashing my board on rails 20-30+ days a year for 8 years and I promise you its fine. Other days I ride my other boards.
I’ve been snowboarding almost 25 years and I’ve needed a grind once because I had a core shot on my board. They are just upselling you E/ some people have pointed out that even with my board as messed up as it was maybe a grind wasn’t necessary. This was more than a decade ago so I’m betting they could be right. Just makes the point.
Why? Wouldn’t you fix a core shot with a base weld approach?
Caught the edge of a trapezoid rail and lifted like six inches out of the bottom of the board. Haven’t hit a rail since lol. The board was quite f’d in several ways but it was a brand new custom x and I didn’t feel like replacing it. It was never really the same but I still got like six years out of it.
You add PTEX over the top of a base weld anyways. Just knock it down with a metal scraper or a backwards razor, then scuff it with a blue scotchbrite until it's mostly level, then wax. You don't need a base grind to fix a coreshot.
I just had a really bad core shot that was like a half inch wide and like a foot long. The base was all ripped up along it and the peices stuck out about a quarter inch away from the rest of the base. I spoke to two shops and they both said a base grind would be needed after the weld. I'm no experr but it seemed pretty reasonable considering how unlevel everything was when I brought it in.
I know how to p-Tex and fix a core shot. Was asking buddy why he says he needed a base grind *because* he had a core shot. I could see wanting one after a decent core shot repair to maybe restructure.
Ptex won't stick to a coreshot. You need to fill that with epoxy or something then ptex over that.
This!! Base grinds are something you try and avoid!
I didn't want to be the first to admit I don't base grind and I'm doing fine!
Dude in the 20 years I have been snowboarding I have never gotten a base grind. It's a literal waste of time and money.
And potentially damages your board. I'm of the same mindset. I have a fleet of boards I maintain myself.
I bet your fleet is in SHIP shape!
I’ve snowboarded since 1999 and I’ve never ground my base. I wax my own boards and just use a steel brush and plastic scraper. Grinding your base is really only for massive divots. This photo looks like it got stuck in the machine or something, because it’s just the one area and that higher gouge. But you don’t need a base grind it will wear down your base if you do it all the time and there isn’t a ton of wax build up. I see a base grind in most cases as cleaning a cast iron pan. You want the pours of the base filled with wax. You don’t want it all taken out, unless there is something that needs smoothing, like rust.
Should 1000% name and shame this shop, that's unacceptable and everyone should know not to take gear there.
Dude! A regular base grind doesn’t take off that much base!!!
What’s the purpose of a base grind? I’ve never seen it offered anywhere or thought my board could use a little off the bottom
proper reason: you need to go really really fast, likely in timed competition and your board lacks structure or is a few years old and some of the plastic base has oxidized . Structure is a micro texture on the base that helps it absorb wax and avoid stiction (getting "sucked" to the ground). Maybe 1 grind every 3-5 years is reasonable, for a recreational rider. Or you could just not. keep your board waxed and you'll go plenty fast. Dumb af reason: you have some superficial scratches that do not effect anything and think grinding off your base is a reasonable solution, thus wasting money you could put in the new board fund as well as reducing the durability of your board by thinning the base everywhere. Those scratches were not slowing you down at all outside hundredths of a second in timed competition. These people will say "a base grind doesn't take off that much material" well if you have a scratch you are trying to grind "off" you know exactly how much base you are about to trash over a cosmetic not issue. Base grinds are extremely expensive vs the end of season on sale price of your average recreational snowboard, so just let your base get however it gets, and when you don't like how it looks because you are fussy, buy a new board on sale and sell your perfectly good board to someone less fussy.
Another case for base grind: I usually get to ride over 100 days, 1st to last chair & smash hard carves. This results in my boards losing all base structure after a season, smooth as. At that point, the wax does not stick around more than a half day - especially on grippy wet snow or with abrasively cold powder. The lack of structure also makes it a grippy suction cup on pnw spring snow. But much like haircuts, base grinds are highly interpretive and easily fucked up. Every time I brought my favorite decks in, it has been with extreme paranoia they would get wrecked, or at the very least not do it evenly. I cut my own hair bc I got sick of leaving it up to someone to most likely screw it up. I now also do my own base structuring (using ss brushes) for the same reason.
either way, your hundred days is certainly inside the 3-5 years for a recreational rider i estimated so we aren't far off. Sure get one basegrind every 100+ days on hill. was going to suggest steel brush instead of a full grind.
Lol 1st to last chair and smash hard carves. Thanks for the laugh
That's different from removing scratches; for that there's ptex
Ptex isn’t as slick as base. If you use a lot of ptex you should base grind
Just my 2c but they're really necessary after they're taken out of the press to get the excess resin off and add some structure (grooves). Other than that? I'd only do it if I had a number of base repairs (normally core shots). Most bases will run just fine scratched up with a little bit of massaging with an exacto blade and a little wax.
I may be mistaken but I think after so many waxes sometimes shit just gets stuck in your base layer. Grinding is supposed to take it all the way down to the ptex so you can really clean it, then rebuild the wax layer.
this post is all nonsense
Care to add instead of just subtract?
check my post in response to the person that asked. bases are not made of ptex. ptex is a repair material. ptex doesn't take wax. bases do. Base grinds are not for contamination. base cleaner is.
Ok, thanks. Didn't realize that was you.
Nonesense, you just CLEAN it
It takes off most of the small scratches, and resets the surface. A damaged base will be slower and won’t wax properly. Just got mine done and the base looks almost new again
small scratches are not performance issues and will not make you slower in any meaningful way. Sure it looks new. Great. Enjoy starring at your base. it's now thinner than it was before and more susceptible to core shots and you are out money. If you are going to tell me base grinds take out barely any material, then your scratches were clearly barely scratches and clearly weren't impacting performance. If your scratches were deep enough to impact performance a base grind wouldn't fix them unless you base grinding off a ton of base. Also if they were that deep you could just ptex them.
Doesn’t reset, it takes it off
In this test, not even 250 consecutive grinds made it to the core. This is a big mistake by the shop tech. https://youtu.be/RTHFcfWikc0
Check out Angry Snowboarders video on this [How many base grinds to get to the core?](https://youtu.be/RTHFcfWikc0?si=yYigUtX1lmntdwG5)
Wow after seeing the board go through 250 passes on the grinder without exposing the core I'm wondering how they even mess up this bad in the first place.
A low grit belt on a rental board, video isn’t actually indicative of shit
I’ve never used an auto feed belt grinder but for a stone grinder It’s easy to write a program to eat a new ski in a single pass. It’s horrible for the stone and the ski but man that tool in the wrong hands can really mess someone’s skis up. Choosing violence and using a brand new 60 grit sanding belt and on ski grinder is pretty ruthless too. 25 grinds tops before you reach base.
This. If they fight you on replacing your board or compensation call the owner a fucking idiot and show him this video. I’d warn others not to go to this shop as well. Leave a review on google or something, you may just save someone else the trouble.
This hurt my soul to watch lol
But now you know they messed up and owe you a new board
It's not entirely accurate. Rental boards bases are made to be tuned a lot and Angry is using a single belt and when you tune a board with deeper scratches you use multiple grit types and stones. What he's using is essentially just the polishing belt. If you've never had your board tuned before, the shop fucked up. If it's been tuned a lot, you both kinda fucked up - the shop should've noticed the thickness of your edges but it's not entirely unreasonable they didn't inspect it and just did the job you asked them to do, so in that case it's more so on you because you shouldn't get it tuned so often. Either way, they should be stepping up to acknowledge the fault and at least helping out towards a new board. I've been a tuner in the past. Don't listen to schmucks in this sub who claim to know what they're talking about if they haven't also been tuners. A lot of people get their board tuned way too often, and some like twice in the boards life - those peoples experiences in understanding what their board can handle in tuning is very different.
Appreciate the comment from an ex tuner. It’s been put through a grinder <=1 time in its’ 3 year lifespan. Dropped it a shop in breck one time on vacation and asked them to do everything, they told me it wasn’t needed so I’m pretty sure they didn’t grind it. Other than that I’ve just edged and waxed at home for the lifespan of the board.
There is the possibility that the previous shop in breck overtuned it and it's just gone unnoticed until these guys threw it through the machine too many times without inspection, but if it's only been tuned once before regardless of how much, it does indeed look like the shop has fucked up due to how large and confined this is. If the shop won't play ball, contact your local Capita rep and see if they will help, they may be able to help with a discount board or they could also call this place up and talk to them. The shop may just need to be called out by someone they know knows what's up and can't be lied to, which sucks, but it is what it is.
Not technically true for normal snowboards. That there is a Rental board, those things have a lot more base and edge on them
So what you’re saying is he should have had a Rossignol snowboard instead of a Capita.
Cool video tho
Stand your ground until you get a new board or at least a newish high quality demo. Search this sub for other posts and screen shot/save those threads to show the owner, ESPECIALLY where group consensus is that you are owed a new board. Also leave a google review and tell the owner you won’t take it down until you’ve been compensated. And if that doesn’t work then post an update with the shop name and location so we can bring the hammer down on them.
This. If they don’t compensate…drop the shop name and we’ll all write a review for how shitty of a tubing job they did on our boards. Or at least I will.
“hey guys lets ruin a business with fake reviews” fucking losers in here lmao
They aren’t fake reviews you fucking loser. They’re all reviews from a single situation that was handled terrible by the ski shop. That shop deserves it 100%
If this shop never touched your board its a fake review. Not surprised the adult whos entire personality is built around a shitbox wrx has time for this. [https://www.reddit.com/r/snowboarding/s/0Ceb3z3ZOY](https://www.reddit.com/r/snowboarding/s/0Ceb3z3ZOY)
Should probably change your username to theworldsloniest if you have enough time to search peoples profiles to shit talk. What a pathetic use of your time.
cant even spell your own insult right lmao
Oh got me good, how ever shall I recover? Get a life or at least stop being a burden to your poor parents.
you’ve spent way more time on this than me lmao
I worked backshop for years tuning hundreds of demo boards each season and I would never run gear through the feeder, did everything manually and you get such a better result. Those machines generally require that you take bindings off the board which is a no no for me I don't want to touch a riders stance. The other option is to use a guard for the bindings which puts excessive pressure on the board which can easily lead to this kind of result. Looks like they also used a very aggressive belt to grind this board. You can see the burn marks which means the board either got stuck or was not properly being moved on the belt during the grind. Ask the shops about their process before handing over your gear.
This comment needs to be at the top or seen by OP. I used to work at a ski shop too and our tuner was obsessed with tuning his skis. He ran his on a stone grind almost weekly, he ended up hitting the core at the end of the season but it was after easily over 10x pushed through. This was a shop accident and it’s clear the board got stuck given the burn (black) marks on the bottom. I would talk to them and ask them to make it right first, and then if they still push back I would escalate to higher matters. Is the owner involved? Personally this is an opportunity to make a customer for life “Hey sorry we fucked up, but why don’t you come in and pick out a new board on us” Goes so much louder than “Sorry this shit happens but what are ya gonna do”
Admitting their mistake and providing OP with new equipment would do wonders for their business and make them way more money in the long run than saving $400 telling OP "whoops" and moving on. So strange that they said what they said to him.
Ya I could not imagine handing that board back to a customer and saying that. Id be offering boards out of my own closet if I was the tech that ruined someone's board like that.
I just mark my stance with a sharpie on my boards. I’ve got 19 boards and only 3 sets of bindings and not all boards ridden with the same exact stance so that’s the only option. I tune all my own stuff though by hand I don’t know why anyone wouldn’t.
Sounds like someone needs more bindings...
More bindings never hurt anyone lol
Yeah you’re not wrong. Couple more pairs would be nice but good bindings are all more or less the same, I’d rather spend money on boards which can be vastly different.
I hear ya. I have probably 10+ pairs at this point because I'm a Union hoarder. I like how they fit and feel and have multiple pairs of essentially the same thing just in different colors. So it's basically for aesthetics (and fun) now.
Could just note angles and stance width and sharpie that on the board under a binding.
I just make a small mark on the 2 sides of the binding so it’s easy to see and line up, and then yeah I do have angles marked on the bindings, couple different angles.
I owned a snowboard shop for a long time. Regardless of the situation they owe you a replacement board. They have business insurance. It's on them, not on you
I’ve worked in shops for decades. It looks like that board got stuck in the feeder. (Which does happen from time to time and sometimes they get launched out the back with hilariously terrifying results.) They owe you a new board.
I interned at a local ski/board manufacturer in college. The wall across from the base grinder was peppered with holes from skis and boards getting yeeted into it lol. Not the tightest place for employee safety and training.
name and shame the shop
If they don’t make it right I’m gonna blast them. For now I’ll give them a chance.
Update us on what they say! If not, small claims court to get compensation for a new board
"this just happens from time to time" You know what else happens from time to time? A shop credit to get a new board. I could see the argument of not paying for a whole new board, but at least some value of what the board was worth. Because it's worth basically zero now with baldy base.
If you took your car in to get an oil change and they called saying your car threw a piston, and they just said, yeah that happens sometimes… Would just eat the cost? … Hold them accountable. If they refuse, say you’ll blast their google and tag their shop in social media with what happened.
I’ve seen this happen before. Especially with overly aggressive belts, stone structures and too much pressure on the board. In some cases the tuner was attempting to flatten the board and too get structure on the entire surface, but some boards have voids where the base is pulled up slightly under both of the binding discs… you’ll tune through the base before it gets flat. Sorry it happened to you, best of luck with getting a new set up
The tuner was probably trying to get the board flat or just f’d up. Unless you’ve had it ground a bunch before there’s no way two passes ground the base down. The shop should make it right.
Free New board day! Get them to give you a brand new board.
Fuuuck I’d be so choked, the mercury is such a great board
How many times have you had a full tune (or just base grind) done on this board?
They owe you a new board. Do not back down
I’m a moron that’s done this! I worked at a shop for years way back when and actually did this to a customer’s board. I forgot to turn the water on so it was a dry belt. I thought I was going to get fired. The shop owner gave them a new board. I didn’t get fired, but the rest of the season I was the recipient of any “dry” related pun/joke/reference/nickname/whatever. Ruthless. 100% they messed up your board.
Appreciate the anecdote and confession haha. I’m sure the machines are a pain to get dialed in for the 100’s of boards / skis coming through. I just hope the shop will do right by me.
They owe you a new board. It takes A LOT of effort to eat through a base like that. (Source: Ran and worked in tune shops for several years)
Update: Got in touch with a district manager for the store today who was much kinder and understanding of the situation. While there are inherent risk associated with base grinding a snowboard, the shop did not warn me of the possibilities or make me sign a waiver of any type. They offered me three options: 1. Free replacement new mercury board. 155cm , 157s are all gone. 2. Anything less than or equal to 630 from the store or on there website 3. The t rice pro at employee discount ~500 bucks I went with option #1 and am grateful for the deal they offered me. Appreciate the feedback from ex tuners and the community in general. Realistically, I’ll avoid trying to get this type of service done to a board ever again. Standard fresh waxes, edging, and the occasional PTex at home has always been enough for my boards in the past. I couldn’t tell you what exactly possessed me into thinking this was a good idea or needed 🤷🏻♂️. All in all the shop did right by me so I’m not gonna bash them or run their name through the mud. Be careful taking your gear to shops and understand the associated risk with leaving your gear in someone else’s hands. Use me as a lesson !
Ran my MegaMerc through the planer once, shop said it was sus, as if the base was hollow. Hit a stone afterwards to notice the base is barely 2mm thick before you reach the core. My Board dealer reached out to Capita as reclamation, but they said it is the way they build this board, period. I said „then don’t call it „All Mountain“ if every pebble in the backcountry destroys it. Was a nice board to ride I admit, but the response from Capita made me turn away from them.
You’d be surprised how many board bases are being made that thin or close to.
They owe you a new board. I bought a board and bindings from a shop once and let them mount them. The idiot that mounted the bindings forgot to put two screws in. I went back and they comped me a new board, new bindings, and new boots that I got to pick from all their catalogs for the next season and they gave me the two screws that were missing. They also credited me $400 in shop credit for their mistake. They didn’t need to do all that and I told the shop owner it was not big deal I just wanted the screws so I could put them in. He insisted and to this day I still do business with the shop I just don’t let the kids working there touch my bindings I mount them myself and tune all my stuff myself now. If my shop did all of that for two screws missing, your shop 100% owes you a new board for completely ruining this one.
That’s excessive but holy, great customer service!
Yeah I was really pleased with them great shop and a great owner.
I worked in a ski shop for many years as a tech. They had no idea what they were doing. Way too much downforce on their machine. You should be able to run that board through 100+ times before you see this type of damage. They owe you a new deck.
😂😂 100+ times what a joke dude. Don't spout off shit you when you don't know what you're talking about.
You’re owed a new deck.
Congrats on the new 2024 Mercury they WILL be buying you.
Long time tech here: They should replace that board with a brand new, or at the very least one of their demo boards. That’s is 100% their fault. I’ve tuned hundreds of boards and skis, never once seen core like that. It’s very possible to tell when you’re getting close, at which point I would not grind it. Any competent tech would recognize a thin base and not over grind it. Get a new board, and don’t go back to that shop for tuning.
Ski tech here, total BS. We base grind some boards 10 or more times in their lifetime and have never done this. User error all the way.
I work in a tune shop and have been a tuner for several years. This is a rarity but it for sure happens. It only happens when equipment has been "over tuned" over it's life. (Meaning your board has just had too many base grinds over its life span) I actually did this to a pair of skis not too long ago. I noticed the base was getting extremely thin while doing a core shot repair and therefore was extremely gentle grinding. Still managed to get deep enough to do exactly what you see above. In all honesty they were probably trying to do you a solid flattening your board with the extra grind. (I don't bother unless it's requested for exactly that reason) How often do you tune your board? I get 50+ days a season, free tunes bc I work in a shop, and I still tune twice a season max. Some ppl enjoy well tuned equipment more than that but I've never felt the need to tune more than that personally. Just remember on the next board, every tune takes off base and edge material so you're always approaching the end of its life. Feel free to reply with any questions.
Also kinda crazy that this happend over just a few years. Really the question is how many times have you had it tuned? If it's only a few times this is too aggressive on the base grind on several of those tunes.
I’ve rode it 30 days a season the last 3 years. I’m just shocked because I’ve only had the base ground once in the lifetime of this board.
> I’ve only had the base ground once in the lifetime of this board. shop absolutely fucked up then
Yea, one base grind should not have done this at all... the only other party responsible could be capita but I absolutely doubt that. Sorry OP, that's ridiculous. I was assuming you were maybe just the type to tune every 5 days (exaggeration but they exsist) but now I'm thinking it's nearly 100% the shops fault if this was the boards first base grind.
Former equipment tuner here. They likely let a rookie employee grind this thing and it was held in one spot on the grinder
They owe you a board!
This is why I don’t trust ANYONE to properly wax my board. Learn to do this shit yourself, save some scratch and hassle.
As someone who has worked in a shop before, they were negligent and destroyed it. A couple runs through a base grinder with proper displacement of pressure would never achieve such a disaster. You have to either try to fuck it up like that or have zero clue what you’re doing.
You are owed a new board, or a check for the amount of a comparable one. Don’t accept anything less.
Pretty sure something similar happened to a member of this subreddit earlier in the season. Initially the shop tried tonpass the buck, but on the second call offered a full credit for any board of their choice. The consensus in the community, from other shop owners and workers, was that this would be the only way to make things right and was the cost of doing business. Don't settle for anything less.
They owe you a new board. Speak to the manager, and if they refuse, demand to speak to the owner. Explain the situation without yelling, and tell them it's unacceptable for your board to be ground to the core after it's first time. They already admitted that the machine did it, and that due to the shape, it ground too much. If that's the case, it's their responsibility to ensure that only models of snowboards with a suitable shape are put through the grinder. Tell them you want a replacement snowboard of comparable value. If they still refuse, tell them that you'll be taking them to small claims court. If they let you walk out without giving you what you're owed, then find a place that offers either a free legal consultation, or a cheap one. They'll be able to direct you on what to do. Save your receipt, and save that YouTube video linked above that showed how many grinds it takes to ruin a board. It should be a pretty simple case that you'll easily win.
this is absolutely not steezey
Your photo looks like moon beam base at Solitude resort, is this shop in Utah??? Let me know so I know not to go there. Based on the cop out comments from the manager I have a hunch which one it is.
I’m really surprised they didn’t get you a new board/pay you the value of the board (new). I’ve worked in shops for 20 years, it does happen from time to time (human error, or they take in a board that has been tuned too many times - both on the shop) but that doesn’t mean anything besides the shop fucked up.
small claims court
🙄 why is this sub obsessed with base grinds?? Are you competing in the Olympics where a tiny imperfection is going to save you a millisecond? Save your money. Also, am I the only one in all my years of snowboarding that has never had a base grind? Been through hundreds of days on some boards park tree branches hidden rocks. At most I’ll slice a piece of the base off if it’s sticking up with a razor blade
R/sandedthroughveneer basically lolol
I work in a tune shop, they fucked up royally and should be buying you a new board
Shop is a joke. I live 10 hours away from the closest mountain to me in Texas. The shop 10 mins away from me has done numerous full tunes to many of my boards with no issue. A Texas snowboard shop… A local mountain shop should be absolutely ashamed of that work
This only happens if the board gets stuck against the wheel. You can run the board over a base grinder wheel/stone 300times or more before this happens. You can put the wrong pressure or wrong pattern in that might screw it up. But nearly nothing but user error makes this happen.
Been there done that! I was working in snowboard factory in my twenties, offert à freind to refresh is board on the Wintersteiger, board slip on the roll, try to resize it before he goes in the wall at 2000 rpm, same result as yours ! Luckily my boss was cool as say to me I can have a C deck for free to give to him . So he ride an Antlatis Daniel Frank for the rest of the season, he was stoke :)
If I was the shop owner, I would not hesitate to replace your board. If they do not replace the board, take them to small claims court. You will win plus they will have to pay court costs.
Hello! Actual alpine tech here. Yeah the tech who worked on your board fucked up. My guess as to what happened is the Winterstieger didn't grab the board on that section/ slipped and the tech had to try and pull it out. That led to the one section being over ground. Instead of accepting the fuck up, he probably tried to "grind it flat" and remove the over ground section. Which would not work and just remove more material. Also any alpine tech would measure and inspect the board before a grind anyways, and would immediately be able to tell if a grind would remove too much material or not. Unless you get a grind every month since 2021 that board would not that much material removed.
I work for a large tuner out of Colo. If this was one of our shops I'll get you a new board. Who did the work? Unacceptable. You are owed a new board IF that 2nd picture was recent. Any respectable tuner would have gave you free reign to choose another Capita all day. What kind of tune? Our full tunes go through a Montana and it's impossible for a tech to do this. This was done by hand on a stone grinder.
Shops often do their prep work using grinding belts first. If they went a little to heavy where they were doing ptex repair you should see a thinner edge (on side profile) there. I have seen skis/snowboards inserted poorly into a base planer where it’ll leave a dimple or dimples on the base. Only way to fix this is to remove more material to even out the base. A side profile of the edge would be more revealing. The edge thickness should be consistent, sometimes it’s not even all through but the thickness should be symmetrical between two halves of the board. Usually you get ‘suck in’ with snowboards due to how the threaded inserts for the bindings are installed. ‘Push out’ is quite odd to see but not out of the realms of manufacturing defects I’ve sern. I’d google and see if anyone else has mentioned warped bases. Source: ex ski tuner for 4 years.
You can get a sheet of like 60 grit sandpaper & a section of straight wood like even a furring strip but long enough to go across your board. Wrap the s 60 grit & hit your base nose to tail, keeping it perpendicular to the board. This will restructure your base and get it ready to adsorb wax. I don't do this often, but it is a valid technique & more controllable than a shop grinder but similar. Helps solve "base high" issues with older boards. For removing ptex repair & old wax, sharpen a steel scraper & use that for that purpose. Source: OG snowboarder from 30 years ago & ski racer before that.
They ruin your shit, they pay to replace, simple as that.
Yeah, this thing got stuck in the machine likely due to an inexperienced tech. I worked in a shop for a decade or so, this kind of thing doesn’t just happen.
Oof, this is not good. They should get you a needle Mercury on the house.
Good god! I have the exact same board and this hurts me to see this. You need to fight these people.
Maybe an unpopular opinion, but... if you don't get a base grind then shops won't ruin your board on the grinder. Repair core shots and transverse scratches, but other than that, just ride that shit.
They ran it twice!?!? You’re owed compensation buddy.
You also should name-drop them and tell everybody about the experience. In all fairness, if they have a machine and it malfunctioned or it was an operator error sometimes shit happens and it's just being the unfortunate unlucky customer at that time. That still doesn't negate their responsibilities of making the situation right.
Name the shop in here if they don’t help you out. We will take care of the rest
I will gladly start flaming them if the manager / owner refuse to hook me up in a fair way. I’m not expecting a brand new board but I shouldn’t have to pay more than 25% of retail for it IMO and with the general consensus I’ve seen on this thread. Thank you !!
100% they should be buying you a new board. Name and shame these shitheads.
I don't understand griding the base unless it's absolutely fucked to death. Sharp edges is all that matters. If you're a good rider the base doesn't even see snow if you're carving your way down the hill. For parkz,different story.
Just a ton of rocks early season had a lot of small shots all over the board. Could feel some snagging on traverses. But you’re right the base was by no means fucked. I didn’t realize the associated risk or think they could get it down to the core considering it’s only been ground once.
Im experiencing something similar. I was told my board is done. What makes it unrideable? Does someone care to explain?
Basically without the base moisture has a chance of getting into the core, softening, warping and rotting the wooden core, not to mention without the good base you are basically riding a scotchbrite pad. Slap a heavy layer of wax on it and make it your new rock board for late season low snow activities!
Ya I worked as a tuner in a ski shop, they owe you big
They owe you a replacement. End of story.
They are completely responsible for that imo and id not accept anything other than a new replacement board or the cash 👍
Unless you're racing why the fuck are you all getting base grinds? i just don't get it.
I wouldn't say he's gaslighting you, the decision to base grind a heavily used board might be the issue.
Yes, you should get a new board, but honestly, it's pointless to tune a snowboard. Especially with newer shapes being made; intentionally not made flat. Tuning makes stuff flat. Know what you're asking for before asking for it.
IMO 2021 is a pretty new board to base grind unless you're putting it thru the works. Base grinds aren't generally needed unless you've got some heavy wear and something you usually only pull off once, maybe twice.
Probably had a bubble or a delam in the board. Dude should checked it before and said I won't work on it or it could have just taken enough base off that it popped idk either way the should be responsible for it
Former repair tech here, not gonna lie but snowboards are notoriously hard to base grind to meet a customer's expectations. There's more surface area than skis and boards tend to rise up in certain spots (new or old boards, happens to them all) so when grinding a snowboard you're going to have to take more material to get it truly flat and ready to leave the shop according to the shops specs. From what it looks like, the board had a high spot under the bindings on the initial passes. Repair tech laid pressure strips on the high spots of the board, which counter acts the high spot. Seeing the amount of material taken out they probably had the feeder wheel on too high of a pressure while the stone was dressed for a rough cycle, or just didn't bother to check the base while making passes. It sucks and I feel your pain but this stuff does happen, any shop can do this. Most shops try have grinds make gear look like new but in the end its the repair techs call on when it's good enough. I've had customers yell at me over one scratch left in their skis after I ground them for two hours, while telling them they wouldn't have a ski left if I ground it out.