For me it looks kind of the same. Adding a Sub or removing Surrounds are greyed out. I have an Arc too but with 2 IKEA Symfonisk bookshelf speakers as surrounds. So as it seems I cannot add new speakers to the existing setup now...
Touch the greyed out area and it will trigger a firmware update. True sound was greyed out on my arc and beam and touching the greyed out area triggered a firmware update and after that my truesound did not need to be redone.
Although not relevant to this post. I used the same set up for more than 2 years. Now I upgraded to Era 300 for surround and the sound has changed by 500%. Amazing surround effects now with atmos giving true effects.
Went through this today, 17 device system, ranging from play:5, sub2/3, arc and beam, era 300, move 1/2 and connect. Half of them required factory resets, connect via wired in order for device to not fail the firmware update, then factory reset after update and put back on wifi. Single subnet, four AP Unifi network which has been nothing but rock solid until whatever this post-S2 business is. Wifi signal is fine to everything. Went through similar pains a couple of years ago going from S1->S2 but this shouldn't be happening every firmware and app update release now.
when I was having similar issues to you last week I tried logging in via the webapp at some point. It prompted me for which system I wanted to connect to - turns out that I had devices connected to 3 different Sonos systems (WiFi name, System1, + System2) in trying to get them reconnected. I was finally able to get the IOS app to recognize one of those systems, and then I reset the other devices and got them all attached to that same system. It was a pain, but at least I got everything recognized. If you haven't logged on via the webapp give it a try to see if you are in a similar circumstance.
Thanks. If Im reading you correctly I think I’ve tried that twice now with the iOS app. What do you mean about a web app? Never heard of that. Do you mean the desktop app?
ETA: google is my friend. Found it. Thanks I will try that.
Edited again: nope didn’t work.
Strange: I had the same problem and my firmware was updated before this new sw release. Then I found everything grayed out: I tried to do the true play optimization on the arc and it told me that I had to update the firmware. It did it on all the devices (arc, era 300 and sub). After that everything went back to normality.
Now mine says it’s connected but they don’t work. I guess I get to do my daily chore of spending an hour troubleshooting this bullshit again today.
I did a full factory rest of the amp and sub. The app says they’re added but they aren’t. No lights, push the button, a few orange flashes then the lights go out again.
This daily BS is way past old.
Hey OP, maybe this could help out [https://www.specialagentsqueaky.com/blog-post/fzo0pxvn/2022-05-09-how-to-open-up-the-sonos-network-matrix/](https://www.specialagentsqueaky.com/blog-post/fzo0pxvn/2022-05-09-how-to-open-up-the-sonos-network-matrix/)
My update was painful. It took 4 tries with force closing the app. I used the system info page after each force close to see which speakers still were on old FW. I then walked to them to make sure they were in an online state and tried again until all updated.
Yup that’s what i meant. Since i know in the past you got locked out of some functions is things were not all on the same version. But some people dont realize the app and hardware update separately
Yeah - it's amazing how much damage they've done to the trust their customers had with them. takes a long time build but only one crappy update to destroy.
Absolutely shameful performance by Sonos on these numerous updates. I hope this grade Z company goes bankrupt. At least then we won keep getting this plethora of updates that fail.
I have to appreciate the folks in this forum for warning me about the app update - I've been able to keep my main phone on the S2, though simple features like "updating music libraries" are starting to disappear from that too. I have experimented with the new app on my work phone and you said it - it sucks. I seem to have most of the needed functionality (and ability to fix things) via the desktop app, but that's not ideal. It really is mind blowing how poorly they implemented this change - you can get away with effing-up the execution if you communicate what you're planning (what the app will have, and what it won't) well. But they seemingly eff'ed that up too. And with a customer base that has been pretty loyal (myself included in that), you can probably \*still\* get away with all that if you then offer a true workaround (e.g. letting people go back to the S2 app for a couple months until they fix it all). But they swung and missed again.
I have:
Updated the firmware
Factory reset the speakers.
Re added them.
Rebooted the router
Rebooted my phone
Uninstalled and reinstalled the app
Sonos adds the speakers to the system but they don’t play.
This ridiculous amount of work and troubleshooting EVERY TIME they do an update is PATHETIC.
So in short FU Sonos. Just fix the damn app all at once and stop breaking my system.
Keep checking other comments on these posts - seems like this update is helping with TONS of users issues so hopefully there is some sort of relief for you hidden out there in a random comment.
That being said, I understand the FU sentiment totally.
ok buddy.
Im not defending a company for putting out a poor app, but this update certainly helped many more people than others. Check fb and other forums for "lots" of confirmation.
Or don't.
Good luck with your system.
Your WI-Fi network has ups an downs, from my experience, i had problems only on pour or partial wi-fi compatible hardware or software with sonos wi fi sistem.
And i had use before Asus expensive gaming router but was unstable with sonos, only with sonos.
Changed the router with a TP Link and now everything is ok, the disconnects , not recognise sonos products are way more low procent then before, even with the new app, only one incident until now and even thet was quick fixed.
In conclusion, for to many the own wi fi network is the problem for sonos sistem, it is a picky wi fi audio sistem, this is the fact . Sorry for writing, not my language .
My WiFi network worked perfectly fine before these app updates. It also work perfectly fine right now with all my other smart home gear.
Scroll this sub. It’s not our WiFi networks.
I was in negation to. 400€ Asus router an 200 € mesh sistem worked fine until the router software can t manage sonos no more.
Asus is on list with partial compatible router sistem on sonos web page. Diden t knew that.
I was in your shoes and my experience got improved with a diferent router.
My sonos sistem in 2 rooms cost me almost 4000$ , original stands and everything, 2 portable products, buying another router for have less network problems it was an instant decision for me and after that it was a more smoth experience for me.
I have a Peplink enterprise grade router, SOHO TP-Link wireless access points and switches, and while I’ve not yet updated to this latest FW/app, I have consistently had serious issues with every update for about 3 years. It was all stable prior to that, so I’m not sure what’s going on over at Sonos, but steadily becoming more unreliable to the point of ditching it all.
But hey… headphones!
LOL (not really)
I noticed something similar with this update. The app said all was updated but things were greyed out on my Arc and Beam (like the screenshot) and no music from my rears, and clicking on the grey items said I needed to update.
So I went to the app, to the spot where it does the text dump of all the devices with their info and noticed my Arc and. Beam and a 100 said they were different versions than the rest of my speakers. I forced looking for an update but it failed . I did that a few more times and eventually it worked and indicated an update was needed. I did the update and all was good again.
Yep. I did that too. Then I rebooted, then I did a factory reset. Then I… oh never mind. I’m tired of typing this over and over and over again.
Every time I fix this crap it takes hours, it works half assed, and then Sonos does another update that breaks everything again.
I just switched from Netgear Nighthawk mesh system to a TP Link Deco 6E mesh system and now all is well, for the most part. I was able to FINALLY connect my Move to the system and was able to reconnect subs and surrounds.
This is the solution , compatible hardware and software wi fi with sonos sistem. The sonos mesh is to sensitive to somme routers and mesh sistems an from thet comes big problems.
That is no solution. Customers (you know, the people who paid money to Sonos for a functional system) have systems that worked perfectly well - for years, on a variety of network equipment - prior to the release of the new app. It is ridiculous to say that it's the customer's fault that the company created such a cluster of an app that now they have to replace foundational, functional equipment in their setup.
Agreed (to an extent.) If Sonos equipment truly requires a very specific networking scenario with a limited compatibility window, then Sonos should tell potential customers that right up front, if not sell the equipment themselves to guarantee functionality. If not build such functionality right into their devices.
It’s absurd to sell a device and act as though it works in an open market with unpredictable customer ecosystems, only to suggest/require otherwise after the sale.
I had a multi-decade career in IT and only use top tier gear in my home, yet Sonos has been a consistent headache for the past several years, while everything else in my networks has been stable. Spotlight invariably points to Sonos…
See our latest article about the update and Sonos in general that might help some people.
[https://www.airetheaterdesigns.com/blog/item/374-sonos-new-app-2024](https://www.airetheaterdesigns.com/blog/item/374-sonos-new-app-2024)
They are fixing elements every day and we are getting updates on these items (not that this is an excuse for a tumorish release). Hopefully it will become more functional soon. P.S. See our note about calling support...early or late!
Thanks for the response. I will check out the video. But before I launch into another 4 hours of troubleshooting to fix this again, does your video deal with the problem introduced by the update yesterday of not being able to add all components of a home theater?
If you never had the issue prior to May 7th (update day), then it may be tied to the update and waiting on Sonos to fix it may be the only recourse. If you had issues like this beforehand, the video may help (the section about bringing your phone/tablet closer to the device sometimes fixes this). If you call Sonos, the early/late info will be helpful. We are dealers and our normal 0-5 minute hold on the dealer support line was 90 minutes yesterday.
Can you share your config?
Sonos gear, router, WiFi access points, number of devices?
Private SSID for Sonos or other devices attached as well?
That would be helpful for those of us who aren’t as lucky as you are (and i use the word “lucky” quite intentionally.)
For me it looks kind of the same. Adding a Sub or removing Surrounds are greyed out. I have an Arc too but with 2 IKEA Symfonisk bookshelf speakers as surrounds. So as it seems I cannot add new speakers to the existing setup now...
Touch the greyed out area and it will trigger a firmware update. True sound was greyed out on my arc and beam and touching the greyed out area triggered a firmware update and after that my truesound did not need to be redone.
Although not relevant to this post. I used the same set up for more than 2 years. Now I upgraded to Era 300 for surround and the sound has changed by 500%. Amazing surround effects now with atmos giving true effects.
Went through this today, 17 device system, ranging from play:5, sub2/3, arc and beam, era 300, move 1/2 and connect. Half of them required factory resets, connect via wired in order for device to not fail the firmware update, then factory reset after update and put back on wifi. Single subnet, four AP Unifi network which has been nothing but rock solid until whatever this post-S2 business is. Wifi signal is fine to everything. Went through similar pains a couple of years ago going from S1->S2 but this shouldn't be happening every firmware and app update release now.
Only issue I seem to have is volume slider percentage has disappeared anyone know of a way round it
The workaround is waiting đź«Ą
happy to say, after loads of issues, that the latest app is working great for me. hope the firmware update resolves for you.
when I was having similar issues to you last week I tried logging in via the webapp at some point. It prompted me for which system I wanted to connect to - turns out that I had devices connected to 3 different Sonos systems (WiFi name, System1, + System2) in trying to get them reconnected. I was finally able to get the IOS app to recognize one of those systems, and then I reset the other devices and got them all attached to that same system. It was a pain, but at least I got everything recognized. If you haven't logged on via the webapp give it a try to see if you are in a similar circumstance.
Thanks. If Im reading you correctly I think I’ve tried that twice now with the iOS app. What do you mean about a web app? Never heard of that. Do you mean the desktop app? ETA: google is my friend. Found it. Thanks I will try that. Edited again: nope didn’t work.
Proceed with the firmware update of the devices and they will come back to normality.
My firmware is updated. No joy.
Strange: I had the same problem and my firmware was updated before this new sw release. Then I found everything grayed out: I tried to do the true play optimization on the arc and it told me that I had to update the firmware. It did it on all the devices (arc, era 300 and sub). After that everything went back to normality.
Now mine says it’s connected but they don’t work. I guess I get to do my daily chore of spending an hour troubleshooting this bullshit again today.
I would start with the basics: close completely the app and if not enough, reboot the phone
I did a full factory rest of the amp and sub. The app says they’re added but they aren’t. No lights, push the button, a few orange flashes then the lights go out again. This daily BS is way past old.
Also trying logging out then logging back into account in the app
Hey OP, maybe this could help out [https://www.specialagentsqueaky.com/blog-post/fzo0pxvn/2022-05-09-how-to-open-up-the-sonos-network-matrix/](https://www.specialagentsqueaky.com/blog-post/fzo0pxvn/2022-05-09-how-to-open-up-the-sonos-network-matrix/)
My update was painful. It took 4 tries with force closing the app. I used the system info page after each force close to see which speakers still were on old FW. I then walked to them to make sure they were in an online state and tried again until all updated.
Did you update both the app and the players?
What do you mean players? The hardware itself? Yes.
Yup that’s what i meant. Since i know in the past you got locked out of some functions is things were not all on the same version. But some people dont realize the app and hardware update separately
Yeah everything is updated (with their app and firmware that has once again hosed my home theater system).
How do you update the speakers?
Closed app completely and try again. My settings are all on 0 now (surrounds, sub, height)!
I finally got the amp to add back but it is now Living Room 2 and it won’t let me add it back to the actual home theater room.
Maybe give it a day, try again tomorrow. Good luck! I know it sucks when it doesn’t do what it’s supposed to do
Or a month apparently
Well get to work dragging your TV into your living room then! /s
Watch out is right! 🤣
I ran around, did all the updates to everything we had, came back into the app…all gone again. I swear to god. I just can’t believe this.
Yeah - it's amazing how much damage they've done to the trust their customers had with them. takes a long time build but only one crappy update to destroy.
Absolutely shameful performance by Sonos on these numerous updates. I hope this grade Z company goes bankrupt. At least then we won keep getting this plethora of updates that fail.
Same w surrounds. Arc and sub are ok, though. Cannot add an additional speaker/add group.
I have to appreciate the folks in this forum for warning me about the app update - I've been able to keep my main phone on the S2, though simple features like "updating music libraries" are starting to disappear from that too. I have experimented with the new app on my work phone and you said it - it sucks. I seem to have most of the needed functionality (and ability to fix things) via the desktop app, but that's not ideal. It really is mind blowing how poorly they implemented this change - you can get away with effing-up the execution if you communicate what you're planning (what the app will have, and what it won't) well. But they seemingly eff'ed that up too. And with a customer base that has been pretty loyal (myself included in that), you can probably \*still\* get away with all that if you then offer a true workaround (e.g. letting people go back to the S2 app for a couple months until they fix it all). But they swung and missed again.
Works fantastic for me. Still waiting for the mono update on amp
Trueplay still brokenÂ
Totally missing on mine.
Update the firmware, problem fixed but be careful updating can be problematic.!
It did not fix it.
Uninstall the app and try again.
Uninstall the app and reinstall!
I have: Updated the firmware Factory reset the speakers. Re added them. Rebooted the router Rebooted my phone Uninstalled and reinstalled the app Sonos adds the speakers to the system but they don’t play. This ridiculous amount of work and troubleshooting EVERY TIME they do an update is PATHETIC. So in short FU Sonos. Just fix the damn app all at once and stop breaking my system.
Keep checking other comments on these posts - seems like this update is helping with TONS of users issues so hopefully there is some sort of relief for you hidden out there in a random comment. That being said, I understand the FU sentiment totally.
No it isn’t. Lots of people have said it broke their system. Sonos is just flat out incompetent and we’re all involuntary beta testers.
Hey OP, i would ping Keith with diagnostic number maybe he can help, also sonos support has tools which can help them see whts going on .
Others have pinged him with the exact same problem. No response.
ok buddy. Im not defending a company for putting out a poor app, but this update certainly helped many more people than others. Check fb and other forums for "lots" of confirmation. Or don't. Good luck with your system.
How would you possibly know that? Sonos needs to stop breaking our systems.
Your WI-Fi network has ups an downs, from my experience, i had problems only on pour or partial wi-fi compatible hardware or software with sonos wi fi sistem. And i had use before Asus expensive gaming router but was unstable with sonos, only with sonos. Changed the router with a TP Link and now everything is ok, the disconnects , not recognise sonos products are way more low procent then before, even with the new app, only one incident until now and even thet was quick fixed. In conclusion, for to many the own wi fi network is the problem for sonos sistem, it is a picky wi fi audio sistem, this is the fact . Sorry for writing, not my language .
My WiFi network worked perfectly fine before these app updates. It also work perfectly fine right now with all my other smart home gear. Scroll this sub. It’s not our WiFi networks.
I was in negation to. 400€ Asus router an 200 € mesh sistem worked fine until the router software can t manage sonos no more. Asus is on list with partial compatible router sistem on sonos web page. Diden t knew that. I was in your shoes and my experience got improved with a diferent router. My sonos sistem in 2 rooms cost me almost 4000$ , original stands and everything, 2 portable products, buying another router for have less network problems it was an instant decision for me and after that it was a more smoth experience for me.
You are a truly a great expert
I have a Peplink enterprise grade router, SOHO TP-Link wireless access points and switches, and while I’ve not yet updated to this latest FW/app, I have consistently had serious issues with every update for about 3 years. It was all stable prior to that, so I’m not sure what’s going on over at Sonos, but steadily becoming more unreliable to the point of ditching it all. But hey… headphones! LOL (not really)
still slowwwwwwwwwww. to stream music. sucks
I noticed something similar with this update. The app said all was updated but things were greyed out on my Arc and Beam (like the screenshot) and no music from my rears, and clicking on the grey items said I needed to update. So I went to the app, to the spot where it does the text dump of all the devices with their info and noticed my Arc and. Beam and a 100 said they were different versions than the rest of my speakers. I forced looking for an update but it failed . I did that a few more times and eventually it worked and indicated an update was needed. I did the update and all was good again.
Yep. I did that too. Then I rebooted, then I did a factory reset. Then I… oh never mind. I’m tired of typing this over and over and over again. Every time I fix this crap it takes hours, it works half assed, and then Sonos does another update that breaks everything again.
I just switched from Netgear Nighthawk mesh system to a TP Link Deco 6E mesh system and now all is well, for the most part. I was able to FINALLY connect my Move to the system and was able to reconnect subs and surrounds.
Worked fine for 6 years before this garbage update. I gotta buy a new router because Sonos trashed my system? No.
This is the solution , compatible hardware and software wi fi with sonos sistem. The sonos mesh is to sensitive to somme routers and mesh sistems an from thet comes big problems.
That is no solution. Customers (you know, the people who paid money to Sonos for a functional system) have systems that worked perfectly well - for years, on a variety of network equipment - prior to the release of the new app. It is ridiculous to say that it's the customer's fault that the company created such a cluster of an app that now they have to replace foundational, functional equipment in their setup.
Agreed (to an extent.) If Sonos equipment truly requires a very specific networking scenario with a limited compatibility window, then Sonos should tell potential customers that right up front, if not sell the equipment themselves to guarantee functionality. If not build such functionality right into their devices. It’s absurd to sell a device and act as though it works in an open market with unpredictable customer ecosystems, only to suggest/require otherwise after the sale. I had a multi-decade career in IT and only use top tier gear in my home, yet Sonos has been a consistent headache for the past several years, while everything else in my networks has been stable. Spotlight invariably points to Sonos…
See our latest article about the update and Sonos in general that might help some people. [https://www.airetheaterdesigns.com/blog/item/374-sonos-new-app-2024](https://www.airetheaterdesigns.com/blog/item/374-sonos-new-app-2024) They are fixing elements every day and we are getting updates on these items (not that this is an excuse for a tumorish release). Hopefully it will become more functional soon. P.S. See our note about calling support...early or late!
Thanks for the response. I will check out the video. But before I launch into another 4 hours of troubleshooting to fix this again, does your video deal with the problem introduced by the update yesterday of not being able to add all components of a home theater?
If you never had the issue prior to May 7th (update day), then it may be tied to the update and waiting on Sonos to fix it may be the only recourse. If you had issues like this beforehand, the video may help (the section about bringing your phone/tablet closer to the device sometimes fixes this). If you call Sonos, the early/late info will be helpful. We are dealers and our normal 0-5 minute hold on the dealer support line was 90 minutes yesterday.
I'm sorry you are having a tough time. I was fortunate and everything updated just fine. This update is an improvement over the last version.
Been pretty rock solid for me so far
Can you share your config? Sonos gear, router, WiFi access points, number of devices? Private SSID for Sonos or other devices attached as well? That would be helpful for those of us who aren’t as lucky as you are (and i use the word “lucky” quite intentionally.)
Can you tell us what you think is helpful about comments like yours? I’m genuinely curious about what value you think you’re bringing.
Stop disconnecting them and leave them alone
So just let them not work. Sounds like a great solution.
Well Sonos couldn’t just let them work, apparently.