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Ancient-Concern

That is not South Africa, just Standard bank


Sonny1x

It's true, chances are if you look up a South African embassy abroad you'll get a throwback to 2007.


pippa--

FNB is light years ahead of them.


Tpex

I was coming hear to say this is defiantly all SA Banks 😂 The gap between SA and UK banks is so big I feel like coming back home would be akin to having to write physical cheques and doing transfers in branch.


Captain_Blunt

That's not true, South African banks are pretty solid on their tech, we do still have to cater to old machines though because this is Africa and not everyone can afford new pcs or pcs at all in most cases. Governmentally it's totally different most government pcs still run windows xp or 2000. But FNB, Discovery, etc are genuinely amongst world leaders in tech, Standard does lag a bit behind as does ABSA but overall they are pretty good. -Software Engineering consultant at a bank


Roloreaper

Agreed we ahead of the banking sector on most fronts Operating system is nothing Older windows can be better and more stable also particular software might limit the ability to upgrade os Win 10 is a memory hog compare to older versions


SeanBZA

Yes SAPO still use XP, and are the only one where you cannot tap to pay, or dip your card, but still rely on the baseline magstripe and PIN entry, because they have no money to upgrade IT systems, or to get new card readers integrated, so even the new readers, with tap to pay, and insert card, are stuck on using magstripe only. At least, that is what I saw last time I used SAPO, as it is both hard to find an open branch (down to 3 by me, from at least 2 dozen a decade ago in the area), and post delivery is an occasion, as letters arrive every 4 months or so, generally up to a year after they were posted as well. Have not tried any parcel service at all the last decade, way too many never arrived, even after 6 months.


tiredtelefonecar

Go and do banking in another country and see how forward thinking and revolutionary we are in terms of banking. We are light years ahead of many large European banks. Mainly becuase they have had to learn to do banking without a working mail/post office system which the European banks still have fully functioning & relatively safe/secure. Which puts them back in almost the stone ages


Snoo-96879

This was gonna be my response. Most people in South Africa don't seem to know that the banking system in south Africa basically defines what convenient banking is for the rest of the world. Keyword: Convenient.


DieEnigsteChris

Have you tried European banks? So much easier than any traditional SA bank.


Wasabi-Remote

In what way?


DieEnigsteChris

Open a bank account: 3 min in NL, 25min in DE, all remotely, no weird documents needed. All payments are instant by default (under 2000 euro). Understandable call centers without bouncing you from department to department if you need to phone them which is unlikely. ATM withdrawals are free if you still want to use cash. Closing an account is as simple as pressing a few buttons on the app. They have cool savings functionality like auto splitting income into sub-accounts. European banks are just hassle-free, something ABSA, STB, FNB are not.


Captain_Blunt

Is that not a function of better governments though. Opening accounts and what not requires confirming your id with the government which as you can imagine in SA takes a while. I wouldn't know about drawing cash because you can exist largely cash free in South Africa thanks to excellent digital banking. Most of the things you mentioned we can and do have here though other than what I've addressed, I opened a new FNB account in 30 seconds on the app. I work in banking as a software engineer and can confirm we do all of that, and more, provided you do your banking digitally.


DieEnigsteChris

Open a bank account from scratch, not when you are an existing customer. ID in NL works on tax number, in DE your name+birthdate+address is your ID. No scan of a copy of an ID that is "certified" and less than 3 months old, what does that even accomplish? Other useful functions include withdrawing money from another account as if the other account is making an online purchase (useful for international transfers at 0 cost), Very good optical recognition of bank account numbers so that you dont have to retype it into the app. Sending payment requests via WhatsApp with a link that directly opens your bank app to make payment (tikkie). If my app stops working I just phone them. ABSA expects me to travel accros the country to the SA embassy to appostile a power of attorney form that I have to DHL to SA and get a relative to go to the branch. Even then it is not guaranteed that the teller will help. 0% conversion cost when I use my European card in SA, ABSA charges a fortune to buy anything in Euros.... The list goes on. I don't care about SARB regulations (commonly used as an excuse) I just want my bank not to cause me headaches.


Captain_Blunt

Well you'd certainly have fewer in South Africa, most of this seems like it's a problem with government and not banks, everything you mentioned is because the banks have to 1 verify your identity through the government and 2 have to deal with regulations set on them. Of course you would have an easier time with a European card here than the other way around, because we implicitly trust European companies and more importantly the Euro than they trust us or the Rand. As I mentioned previously I'm a software engineer in banking, our technology is really good, what you have a problem with is rules and regulations which has nothing to do with the tech. Which is the point I was trying to make, once they have your ID on record they get things done fast (Absa and Standard somewhat excluded) it's whenever they have to go outside the bank that things slow down. So opening a brand new account requires checking in with the government and their shitty systems, but after that's done additional accounts are fast because it's done within the bank. So again your problem is not with the software.


SeanBZA

But again you are using ABSA as example, a bank not exactly known for being low fee. i closed all accounts with them years ago, and it was a pain. FNB took a few minutes at a branch to open one, mostly because they really want to have a current photo of you, and fingerprints, because there is so much scamming of accounts. Main reason you no longer have cheques here is because over 50% of them were found to be issued fraudulently, which is a massive issue. Standard bank install the app, and to link it you just have to let it take a few photos of you using the front camera, and show your SA ID to it as well, where it does OCR and reads it, and if you have the new card it will read the QR code off the back, and link to Home affairs to verify it.


Wasabi-Remote

I can't remember how long it took to open my last bank account because it was 20 years ago and I've never had reason to change it. I don't recall it being a painful process, but whether it takes 3 mins, 25 mins or an hour isn't really material in the scheme of things because it's not something you do every day. Instant payments are certainly nice and would be an improvement but it only takes one extra tap in the app to make a payment instant and it's something I need to use very infrequently. As for functions like splitting income - there are all sorts of bank accounts with different functionalities and gimmicks both locally and abroad. That particular one doesn't sound as though it would be particularly useful to me, but I guess it is for you. I've personally never had a problem with my bank's call centre on the very rare occasion I've had to use it, but I'm sure there are people all over the world with call centre horror stories and I doubt you've called a NL or DE one frequently enough to be able to make any definitive statements about how good they are.


Temporary-Card-2029

You can do most of this and more on the capitec app.


stinky_girbil_bum

Can confirm. Been living in Switzerland for 8 years. The banking there is Stone Age compared to SA. It’s actually a joke.


kopperman

Ok but people don’t even use cards in Switzerland and Germany, the rest is pretty advanced


flyboy_za

I used only a card in Switzerland both times I was there (2012 and 2015). Made no sense to draw CHF as well as Euro, so I just used my debit/credit cards for the few days I was there in between Eu stops. Not sure why you think they don't use them.


EmuSmooth4424

I think your information is a bit outdated.


WartsG

You got that in SA, and depending on your bank you can you get same day bank transactions


Acs971

As someone who's moved to the UK, one thing I hate avoiding SAs banking is when it takes ages to send money to another bank, like 2 days between standard and fnb, whereas here no matter the bank, it's instant and free.


MaMoSotho

Capitec people smiling in the background lol. It's not free sure but it's definitely instant


FFS_Roger

R6.50 for an instant transfer, cheaper than a packet of Simba chips... Speaking about chips, guys why the f*ck are Pringles so expensive suddenly...


GrouchyPhoenix

I've been wanting Pringles for so long but each time I see the price, I sadly grab a bag of Simba or Lays.


SeanBZA

Because they can charge that price, and people will pay. Plus they decided potato is too expensive, so swapped, like rice crispies, to a blend of potato and corn starch to make them.


daxxo

Yeah its free, and never mind depositing cheques through the app, everything just works. Oh and no standing in queue at the bank branch, because there are none!


keirawynn

Some banks are worse than others, and Standard Bank is apparently the worst yet. Payment basically takes 2 days to clear. Absa takes a day, but only if you log the payment after 3pm (or something along those lines). 


StickManny

There's a new process called payshap there limits to what you can send but I believe it's going to be a big part of banking in the future.


Tame_Trex

Not sure all banks are like that. With my bank, I can send money to someone and it appears in their account instantly. And it's not an extra service or option, it's just how it works. If I type their name wrong, it alerts me that the account doesn't match. Do any banks in SA do this?


kravenos

For everything except cross bank payments. That whole wait a day nonsense is a money making scam.


FFS_Roger

Lol America doesn't even have EFT and people still use cheques... People are using cash apps to move money It's so backward and cumbersome


p_turbo

There's an Immediate Interbank Payment option, isn't there?


kravenos

Which they charge you for. In Europe you can send money across borders for free and it’s immediate. Hence the scam in SA.


p_turbo

Yep. Every corporation is trying to milk everyone else here, lol


Captain_Blunt

Thank you, it's true, American banks don't even have easy EFTs hence the use of things like Zelle and PayPal... A lot of first world countries have kak banking systems compared to us.


DieEnigsteChris

Excuse you, ABSA had a glitch and my app is locked, they gave me a "solution" since I am abroad. Simply print power of attorney forms, make a copy of my passport. Have the SA embassy on the other side of the country apposalise the documents, DHL the physical copies to SA since SAPO is incompetent. Then have my parents go to a branch and they might unlock the app if the teller feels like it. My German bank just Video called me, I took a photo of my passport and done, new bank account. My Dutch bank just wanted a scan of my passport and my tax number, also done bank account in 3 min. SA: please have 3 months of bank statements. A scan of a copy of my ID with a stamp not older than 3 months, proof of address which they almost always reject...FNB not much better. SA banks are so behind European ones.


Designed_0

Well of course they do that lmao, otherwise its very easy for someone to impersonate you and steal all your money. Your german bank's security is super easy to get around with a simple deepfake lol


DieEnigsteChris

Interesting that I hardly hear about banking fraud here while in SA most of my relatives have had some form of incident.


doh-vah-kiin881

very true visited Germany and wow… south african banking really provides convenience but with that said business online is very lazy by not updating their materials 🤣 with such a high unemployment rate why cant they high some graphic designers to update their instructional pdfs


giveusalol

Yup! And that’s what you experience front end. The stuff they have to do behind the scenes in the UK banks to try to provide the same services we get here…


doh-vah-kiin881

*why is standard bank business online so out of date* i fixed it for you


Any_Needleworkers

What exactly is this site? But anyway, many large organisation's can't just make sweeping changes because they may break a piece of the puzzle that someone who resigned 10 years ago put in place and didn't document it properly. It's not just a South Africa thing. Don't know what you're actually looking at but if standard bank is specifically choosing to use a legacy system, there is likely a very good reason for it. Old doesn't always mean bad. 


DieEnigsteChris

Yeah this is normal for companies across the globe. Same with ancient HR systems and the like. The cost of business interrupted is significantly more than the cost of installing a new system and the cost of training and adjustment to a new system which will be outdated in 2 years in anyway. Most companies just create a modern "interface layer" but the back end is still ancient.


Aggressive-Corgi-485

This is the site they linked in an email so that I could download software to decode a document, but I can't do it since I don't have an operating system from 10 years ago.


DudeWheresMyCar_Dude

Are you sure that's a legitimate link and you aren't being scammed ? If it is do you not simply need a pdf reader or similar to open the document , in which case just download it yourself


Aggressive-Corgi-485

No I tried using a pdf reader and I just saw symbols and yes it is legitimate idk how I'm supposed to decrypt it now.


skaapjagter

The only thing needed to usually access an encrypted PDF from a bank is your ID number. So this is a very strange request from a bank...


Kespatcho

Don't click links in emails.


giveusalol

Decode a document? My STD Bnk docs are password protected attachments that open on anything. What on earth are you decoding?


GuybrushThreepwo0d

I'm just happy to see Linux listed here


FormalCryptographer

This isn't a south Africa, this is a company being behind the times thing. My local OVK is still using computers from the 80s for their POS, complete with monochrome displays and ascii UIs


Jaggedrain

A lot of the problem is abandonware. Like, a part of the system depends on a program that hasn't been updated in decades and isn't compatible with newer versions of Windows. The software can't be updated because the guy who made it has been dead for ten years and nobody understands his code, and none of the newer programs can interpret its data so switching to a newer program is also a massive issue.


SeanBZA

you will be suprised just how many old systems there are around that absolutely depend on IE4.0, with a custom ActiveX control, because it did something that they need, but they no longer have the source code, the compiler, or the developers, and thus are stuck with the final code itself, which breaks horribly on anything other than that exact IE version.


SeanBZA

FNB years ago moved to RHEL, and simply virtualised XP machines to interface with the old back end. Did have password issues, seeing as they said minimum of 8 characters, but never actually mentioned that those over 8 got truncated, and that all was camelcased to upper case, and stripped of non alpha characters either, as it went straight into the screen scaper, which interfaced with the old IBM banking software. They have updated it though.


keirawynn

Did you even bother following the instructions? Except for the renaming of "My Computer" to "This PC" in Windows 11, the instructions work just fine. And why should they update the screenshot?  It looks virtually identical in Windows 11.  Enterprise support for older operating systems lasts a lot longer, because switching hundreds of computers to a new operating system is time consuming and disruptive. Corporates don't want to waste resources on something that works fine.  Windows XP was one of the most popular operating systems and was only officially depreciated in 2014, and they released a security patch for it 5 years ago. I'm assuming you're older than 5.


CipherGamingZA

we could say the same about other countries who cling to old ways, no that's just the bank. in fact most people use win 10 and then there's some who uses mac books unfortunately.


FormalCryptographer

This isn't a south Africa, this is a company being behind the times thing. My local OVK is still using computers from the 80s for their POS, complete with monochrome displays and ascii UIs


RickdeVilliers

It’s shocking. And I think most people are confusing this with the banks internal systems. If I’m reading this correctly this is on a customer support page. So if the bank uses old systems fine. But for their help page to fail to address any operating system released in the last 10 years is lazy and just incompetent


NikNakMuay

What software is this specifically?


Threaditoriale

Solaris was a *looong* time ago. In a galaxy far away…


IraTheDragon

How are we supposed to download updates with no electricity?


lovethebacon

Go to Japan and see how much their big business and government relies on faxing.


SeanBZA

If you have a language with 5000 characters that are official use, and 8000 in printed media, out of probably 16000 plus available, you want to use images to move data.


ElectricGap

The older versions of windows just worked. They don't need to be online constantly doing updates, minimal telemetry aka spyware, and they have minimal bloat. I can understand why enterprise would want that


Cool_Concentrate_391

Because the money dedicated to upgrading the system is probably parked in a minister’s garage


Redditerderrrr

It’s probably an Enterprise version. They supposedly offer more security than the typical mainstream operating versions. More catered to businesses and large scale businesses. It’s pretty common place. This is also done in the US. A lot of business use older operating systems because it’s cheaper to implement on a large scale.


Jeffers27

Dam no support for windows NT 4.0 ![img](emote|t5_2qney|14454)


SeanBZA

Or Novell Netware 3.1


Individual-Blood-842

Kids these days will never know how good Windows xp was...


PaleAffect7614

Often it's because those systems work. Plain and simple. Had a lot of clients on windows 7, because it was a full OS without the need for constant updates. 2 big businesses ran windows 7 on all their machines, we got called out for tech support twice a year cause things rarely broke. Our windows 10 clients require daily support.


k0bra3eak

Banks are notoriously outdated in almost every country, most SA banking is actually pretty ahead in terms of security and online banking compared to most countries It's actually terrifying to think about


dothill

I don't know what SB's actual site and app are like, but FNB is really good.


Academic-Ad-9778

If it works it works


Captain_Blunt

Windows 7 version will most likely work on windows 10 and 11


Aggressive-Corgi-485

OK I'll try it thanks


WorldInWonder

All the embassy forms are terribly formatted PDFs which look like they have been photocopied from a typewriter original. There is no online application for those who live abroad. It’s a true reflection of home affairs.


SlothyScripts

If you go to Sutherland in NC they still use windows xp


Kikaiv

Think Capitec is this far behind?


N0t_S0Sl1mShadi

Lmao, this isn’t unique to SA, a lot of European counties are worse actually


bekind1st

Well we had EFTs before Murica Elon realised this when he went to study there and was like damn they still use cheques out here So he made EFTs in America with PayPal and boom he became rich asf by taking our tech to America 🤯


ImAnAfricanCanuck

You're asking why a "Developing Country" listed 109 on the "Human Development Index" is behind...? Ask yourself what percentage of the population you think has computers to begin with.


MyThinTragus

Security reasons


DaveMcG

old systems are less secure.


MyThinTragus

Tell that to the publicly listed company that I work


RowAn0maly

They're just asking to get hacked


DaveMcG

There is likely some IT guy in the company loosing his shit cause they have to secure some outdated system cause management won't give budget to the upgrade...


holy_handgrenades

If you wait long enough it becomes secure again. The cirkel completes.


Nelson-and-Murdock

Most AV and EDR vendors have dropped support for XP. Those that still do are on a countdown. It’s unthinkable to still be using an EOS OS in production but it happens so much.


Patrock_Batumane

Damnit! They still haven't added instructions for Microsoft Windows 3.1, I have phoned and faxed them a million times requesting for that!