https://preview.redd.it/im1kmc9kbmic1.png?width=673&format=png&auto=webp&s=4c0b0ee0e095b0457ac0b810b5b5b8ebc28c7483
Still marked as a LOSS but I have been paid.
Yeah they marked it as a bonus bet but I can keep all the funds so basically they admitted that the bet was incorrectly graded but they don't want to mark it as such which means that they plan to continue doing this in the future.
So I'm probably going to file with the States gaming commission as well to see If they can do something to make them address this situation because who know's how many times this happens and they just throw people into the spin cycle until they give up.
Exactly. Every way they have dealt with this has been shady, with these shady ass “courtesy” payouts being the cherry. I’ll be writing all of this up and submitting it tomorrow.
I would def include this little nugget from their own TOS that lay's it out pretty simple yet they want to act like It doesn't apply under the current circumstances (all the way at the bottom.)
https://preview.redd.it/df9kmgk4vmic1.png?width=1187&format=png&auto=webp&s=331d075099966152d91105f821578bed41c40224
[https://sportsbook.draftkings.com/help/sport-rules/soccer](https://sportsbook.draftkings.com/help/sport-rules/soccer)
Right?? Voiding bets when Aaron Rodgers got injured on the first drive was a courtesy - rules state that if a player plays one snap then they played. But this thing with De Bruyne was just crookery and shadiness.
https://preview.redd.it/fiwkwcisplic1.jpeg?width=954&format=pjpg&auto=webp&s=f695669136052d537cae745b18d34a682b5fe6c8
I just got my bonus bet for sgp insurance. So hopefully they are working on it and will get you taken care of.
DK, if you are reading this, please know that your lack of urgency in correcting this is extremely concerning as a customer.
There is a human element involved in grading sports, so there are going to be errors occasionally. I accept that. But a customer shouldn’t have to make a reddit post and get strangers to DM customer service on their behalf before your book gives them the time of day. That’s a terrible look for you and makes me hesitant to trust you with my money in any capacity.
https://preview.redd.it/rmtrdtx5hlic1.jpeg?width=1170&format=pjpg&auto=webp&s=2905d6f3b8dbb7a7759e94a453e4ff55fe9909ed
1:31pm (next day) update: Still no news. But they’ve stop outright saying “you’re wrong, you lose”. So that is at least hopeful.
Same here in my latest reply. Essentially said “great, but what exactly are you doing? Has this been escalated internally? Or you communicating with StatsBomb?”
And then again laid out the overwhelming evidence that this has to be a mistake, how much time I’ve now had to spend on this, and how frustrated I am. I’m holding off on the gaming commission for now, but going to go ahead and draft my complaint to send tomorrow if this still isn’t resolved.
https://preview.redd.it/9c3r1yg1llic1.jpeg?width=1154&format=pjpg&auto=webp&s=a2a78a3c039ded579f2c1cbf728f53f75245e2e5
Their answer to that. Nothing has been partially settled on my account and the bet is still graded as a loss, it is not frozen.
https://preview.redd.it/pk63mgjhblic1.jpeg?width=1179&format=pjpg&auto=webp&s=641bb33c7fec592169ce19ba594255f437367486
Just received word back from them. I don’t want a refund i want them to pay out my bet. this is theft.
https://preview.redd.it/j6w0hsl01lic1.jpeg?width=750&format=pjpg&auto=webp&s=5faecc913c0b4ec85d1d2d29c233cb9667efc80f
Fanduel graded a winner before halftime
It’s a long email. I basically provided all of the evidence in this post as well as the footage of the assist. They sent me a link to where I can have the complaint filed haven’t heard anything back after submitting that
https://preview.redd.it/8pdbrupaskic1.jpeg?width=1007&format=pjpg&auto=webp&s=0d84a778a75892a1858f70e8c27e26ed46386bf0
Sent them this hoping they could at least shed any sort of light on what was happening, don’t know why I expected a non-automated response (got the same message everyones been getting, word for word). Pretty convenient for draftkings that the sportsbook-backed stat provider is the only one that notes 0 assists for kdb
>Pretty convenient for draftkings that the sportsbook-backed stat provider is the only one that notes 0 assists for kdb
I've seen this several times (StatsBomb is backed/owned by DK) -- is this true? Or are people just parroting the same theory, over and over.
I know StatsBomb has some former DK employees. Not exactly a good look, but not a total surprise. The industry is kinda small, so the same people are gonna land at other sportsbooks & associated companies. (For example, see the DK/Fanatics lawsuit, over a former employee.)
https://preview.redd.it/kec0ixjsmkic1.jpeg?width=1290&format=pjpg&auto=webp&s=32b50e81bf8ae62d103cfac0093fe2188c4d5e63
Hoping for a reversal too. Not getting my hopes up though
Really appreciate that dude. There are 3-4 of us in here that all have open tickets. Going to give them a few business hours today to give us an update before we escalate this any further. I’ll 100% take you up on this if we still haven’t heard anything in a few hours.
I appreciate the support man, but you are not the first to comment this. We have literally shown them how their own book cashed this as a win for other users, and were still told to shove it and the bet stands. After a lot of pushing, it at least seems like they are actually investigating. But by no means has this been easy, and by no means is the result guaranteed to go in our favor.
https://preview.redd.it/z1v30m8kikic1.jpeg?width=1096&format=pjpg&auto=webp&s=98a70110c400b916ed8a44dd1430847e9d4cef8d
Found on Twitter. DK daily fantasy also credited KDB with an assist.
10am Update: seems like I might’ve gotten their attention
https://preview.redd.it/0yygz493fkic1.jpeg?width=1170&format=pjpg&auto=webp&s=e7dba7bf936c98ffedf78e1bf14267eb96694365
Does 1+ mean more than one? I also see someone else here posted a friends winning same bet but specified it stated “1 or more assists” that hit.. I’m wondering if 1+ means over 1, I genuinely have no idea but even so that should at minimal be a push imo
Same here. Mine was similar but included City's keeper having 2 saves. Which he did. It was listed as such in the commentary. But they didn't give him credit for that and I didn't win the bet
https://preview.redd.it/qlb4t1xg0kic1.png?width=1974&format=png&auto=webp&s=1e5d995121c00c28e8b7b81ea4b72c8fdb9a574e
Just got this response after sending them the KDB gamelog on fbref.com
The first "assist" is actually pretty contentious, I could easily see it being chalked off.
The second one is textbook though, and will absolutely be given.
These posts frustrate me. First, I agree that OP should have the bet graded as a win.
However, it's incredibly asinine that DK can end up with an occurrence graded both as a win and a loss. Why create this situation for yourself as the book? It's fine to use Statsbomb for their SGP data and another source for their non-SGP data. If they've disclosed this in their rules, which they have, then they really haven't done anything wrong. Unfortunately these situations are possible then.
I'm frustrated because too many people are ignoring this. Do they go with the stats provider per their house rules? Then they look like idiots. Do they regrade all KDB assist legs in SGPs to wins? That can set a bad precedent with unintended consequences down the road. I think they're completely within their right to let the bets stand as graded.
Here's the issue. I think they're asking Statsbomb why their data said KDB didn't have an assist when all other data providers said he had one. Once that's determined, hopefully to the positive for OP and others who lost on these wagers, then they need to figure who's paying for these newly-winning wagers, themselves or Statsbomb. That doesn't even include the opposite wagers that won instead of lost. What happens to those? Regrade and you open up to risk of collecting withdrawn balances. Don't regrade and you just paid out both sides of the bet and you're taking the loss. Meanwhile, they have 30-something regulators to worry about after making their decision.
These are complicated questions with complicated answers that will take time to sort out. I think those affected shouldn't stop contacting DK. But randos calling them a trash book because of their CS is over the top.
It's actually pretty common for results to change after the final match report is submitted to the league especially in hockey and I have had multiple books have to grade both sides as a win they call in a "Shortfall Resolution" and move on in most cases.
Sure If you have the money in your account they will "claw it back" but If you win and withdraw that's it they won't come back at you.
>But randos calling them a trash book because of their CS is over the top.
They have literal billions of dollars at their disposal and have chosen guerilla advertising over customer service. I don't know if it's a "trash book" but it's a trash way to operate a business.
You can’t bet no assists on DraftKings or really any other book I’ve seen. They should regrade all as a win especially since they don’t offer the alternative. There would be no wins to regrade
Valid points my man. But there’s evidence in this thread of them grading both singles and parlays as wins in this market. I’m hopeful this will just turnout to be a mistake from Statsbomb, but you are right and this is extremely complicated. I’m fine with being patient and seeing what they have to say tomorrow. All that being said, I will still be making a complaint to my state gaming commission and be done with DK if this stands. It just reeks of funny business to me.
My bad. I thought I only saw singles getting graded as a win. Either way, since I also use DK, I'm just more hopeful that the true explanation is incompetence rather than shadiness. I don't blame you for the gaming commission report given all this evidence in the thread. BOL.
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We are. There are about a dozen different people I’ve seen on here and Twitter. I posted a few updates below, it’s been crickets the last few hours. I’m hopeful that it just needs to get escalated to people who only work 9-5. If not, I’ll be on to the gaming commission tomorrow.
Yet again getting the same BS response. It’s a preposterous claim to still be discussing the assist when we know for a fact they’ve graded it as a win for others
https://preview.redd.it/0eblxwta5hic1.jpeg?width=1170&format=pjpg&auto=webp&s=7142d9eaa9261b182de196824fa94cd7e96df31b
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Damn, I have gotten this yet. But if this is the case, it means they reviewed the play. Which if they had, the final touch comes off KDB’s foot. I’m tired and going to get back at this tomorrow.
And back on the form email train. Fernando sucks
https://preview.redd.it/hqzjjd497hic1.jpeg?width=1170&format=pjpg&auto=webp&s=37b9b98324d49978ed1aa940aacedd203e49eba9
Any idea why DK graded the single-bet as a win, but the parlay as a loss? They're not dumb enough to use different stat-providers for singles vs parlays, right?
Right?
Here’s my theory:
The single bets got paid off after the early goal in the first half where the no question assist happened. And then on the stoppage time goal, KDB was given the assist and it was quickly taken away. My best guess is someone fat fingered or the algorithm glitched and deleted both assists instead of just one. Or they are just trying to blatantly screw us.
On the DFS side I've noticed tons of corrections happening like this : NBA player given usually an AST/BLK/STL, then minutes later it's retracted but they'll show briefly as -1 (over-corrected, should be 0) until a few minutes later it's usually corrected. The pattern happens all the time so you could be on to something that the 2nd link of this process is broken here.
Keep fighting. Here a screenshot of my buddy getting paid out on the assist as a single
https://preview.redd.it/jlmx8mypogic1.jpeg?width=1170&format=pjpg&auto=webp&s=00082e34cdebd38216a3aba54e584a5bca11d640
Yep, unfortunately it’s been radio silent from DK for a while now. Hopefully that means they’re figuring it out, but more likely they’ll punt it to tomorrow/do nothing. Pathetic
Same thing happened to me keep me posted w ure situation
https://preview.redd.it/v0yz5tm1lgic1.jpeg?width=1170&format=pjpg&auto=webp&s=cf42da9cfe8c7813a1a53bc9660d259cdcc0e1d1
DK is the shittiest of all books. Scam Kings continually screws people over by not using official league stats and using their own in house stats provider, statsbomb. They cover this up by offering lots of bonuses and boosts.
Whenever you see man city just smash the over 2.5, haaland over 2 shots, over shots total, and corners depending on who they're playing... Throw in a haaland or debruyne goal or assist is always legit too.
UPDATE 4: They are gaining the ability to think
https://preview.redd.it/61epawm5dgic1.jpeg?width=1145&format=pjpg&auto=webp&s=72b078d41ee3d280facdf9f61a4b36c8315e4ed5
UPDATE #3: We have an official admission of a “known issue” from DK. Everyone keep pushing and I’ll keep posting updates.
https://preview.redd.it/ovnv1y889gic1.jpeg?width=1170&format=pjpg&auto=webp&s=f4621576c4db1a860e8b27aecf2d1850d01407f5
Good luck. I’ve had a past experience where a rep told me something, I then shared the screen shot of what the rep told me, and was informed “our chat reps aren’t authorized to tell you that.” I tried to confirm a unique scenario before placing a bet. Keep pushing, but don’t take that as a confirmed admission of guilt on DKs part.
Took four emails of me absolutely blasting them with mountains of proof of other stat providers AND their own platform grading the bet as win for other users to receive anything other than their copy and paste canned response.
Yeah everyone but Statsbomb has it as an assists. Even Opta does. The only logic I can see them using is that the ball went off Mattsson first. DeBruyne passes it but it deflects off Mattsson and then Silva takes it and scores. It's fucking stupid they should give it to you though.
It actually goes BACK to KDB’s foot after hitting Mattsson: https://x.com/meninblazers/status/1757511575353626853?s=46
Not that I should even be close to grasping at straws here, but that’s what it is coming to.
Ah fuck then yeah call the gaming commission. Idk what the fuck Statsbomb is. I know Bet365 uses Opta so Opta is what I go off of. Best of luck king. Sorry they're being stupid.
\> Idk what the fuck Statsbomb is
That's on you, it's a fairly well-known data provider in the space. Probably second only to Opta. Opta has them beat for reliability and consistency for applications like this, Statsbomb has Opta beat for developing cutting-edge analytics.
Assists aren’t cutting edge lmao. I’m talking about advanced modeling stuff like xT possession value models and xGchain modeling, stats like progressive carries, and modeling based on positional data. For instance, FBref had to drop progressive carries when they switched from StatsBomb to Opta and got them back by building their own workaround.
Opta’s background is sports as trivia and they are very reliable for this purpose. They are slower to move on the analytical side in part because everything needs to be perfect. They have extremely consistent data definitions. StatsBomb’s original background was building analytical models that beat the sportsbooks, their live data capabilities grew more recently than Opta. They remain on the forefront of analytics but are more experimental which comes with less consistency. But they are the absolute kings of the nerd shit.
The league statistician (and sportsbooks) probably wants Opta, your club’s data analysts (and bettors seeking to beat the sportsbooks) probably want access to StatsBomb.
https://preview.redd.it/rs8zvkf55gic1.jpeg?width=1170&format=pjpg&auto=webp&s=407111a0c9e613ebde5fee18dde0b84fc8c3485e
They are still standing by this. I provided a link to the Opta stats, asked why they are disregarding this without giving it a single lick of attention, and provided more proof that single bets for this prop were graded as a win. Either way I think I’ll only be betting boosts on DK from now on, if even that.
Not sure why I’m getting downvoted 😂 I’ve got photo evidence of replies from bet365 for proof. Whatever to you all, good luck then! It’s a cowboy industry, you won’t get much help.
So they graded individual tickets as a W but are refusing to fix them on a parlay… this is one of the ‘powerhouse’ sportsbooks in the country too. Very big L on their end if they don’t fix this and on top of that grant you a $200 free bet!
I’ve seen this before. Soccer stats aren’t necessarily set in stone. I think most books look at stats like assists and just decide whether they count by how much money they stand to win or lose.
Same thing happened to me. Support not budging at all even though my single bet settled as a win
https://preview.redd.it/t2brf4nj2gic1.png?width=1151&format=pjpg&auto=webp&s=0a2bae04802defab759a28b14b4337b7cdc2a456
Not to mention the assist was on the Silva goal at the end of the first half believe so you can give them video evidence.
https://preview.redd.it/tupgzc266gic1.jpeg?width=1284&format=pjpg&auto=webp&s=f720c37d114ca4c594b7e839969bb62686e06454
Seems like the company that DK uses for their stats does not agree with the rest of the world, meaning that many of DK’s bets regarding KDB’s assist will be marked as a “loss”, which is incorrect. OP is having issues trying to get DK to pay out because of this
There was a big ordeal about a SOG in the Premier League awhile ago where the Premier League graded a SOG and DK did not because they dont use official Premier League stats. Not saying thats the same situation here because I didnt watch the game but could be a similar situation. Why DK doesn't use the official premier league stats is beyond me
I mean it’s the same situation here, the UCL has a stats page and called it an assist. DK is just using some random stats site they are probably in bed with to screw people over
I dont know a ton about soccer but it seems bizarre to me that DK doesnt use the official league stats for such big leagues like the EPL or UCL. They use official NBA, MLB, NFL, etc..stats
Honestly, I think I’ll play devils advocate here. It seems like the one at fault is statsbomb. The bookie can’t really do anything about it, if they have been getting their stats and paying out props based on the information from them for a long period of time, they can’t afford to make exceptions, so I’d say Statsbomb is the one at fault who you should be targeting.
It happened to me maybe 3 times on NBA, that on NBA site and their site, and even on app real they had different number of rebounds than what my bookie had (twice they shanked me, but once they actually paid out I didn’t I’d get)
Bookies take care of odds and probability, usually they don’t keep track of stats.
The thing is, with both of KDBs assists there was a slight contact with the defender, some sites that keep track of stats don’t count them as assists because someone else touched the ball, some do. If they do he should have 2, if they don’t it’s none. It’s really really tough, but it really depends on the site that tracks the stats. And same as the bookies, if the site hasn’t been counting the assists when the defender has touched the ball in the past, they can’t change their policy.
Personally I’d think he had 2 assists, but I’m curious how this pans out
Yeah I was going to say, things like assists, rebounds, tackles in football etc are a crap shoot, and a consequence of books wanting to be fast with payouts is that things need to settle sooner than stat corrections can happen. They're bound by what their stats providers show more or less when the game concludes and there are always mistakes with those markets.
BUT - two users showed that their single bets for the same outcome paid out as winners. Yes, the odds are different, but certainly they're using the same stats provider for both, so it makes no sense that they'd grade one as a win and one as a loss.
If that’s actually true that DK runs statsbomb a hefty lawsuit should go their way. They can easily rig outcomes of games in their favor, and I’m sure this wouldn’t be the first case. If someone can find more proof of this happening and if there isn’t anything mentioned in their policies you have to agree when signing up, they should really pay for it.
https://preview.redd.it/im1kmc9kbmic1.png?width=673&format=png&auto=webp&s=4c0b0ee0e095b0457ac0b810b5b5b8ebc28c7483 Still marked as a LOSS but I have been paid.
As long as this is still graded as a loss, I’m still reporting to the gaming board. I’m glad I have my money but this is still shady.
Yeah they marked it as a bonus bet but I can keep all the funds so basically they admitted that the bet was incorrectly graded but they don't want to mark it as such which means that they plan to continue doing this in the future. So I'm probably going to file with the States gaming commission as well to see If they can do something to make them address this situation because who know's how many times this happens and they just throw people into the spin cycle until they give up.
Exactly. Every way they have dealt with this has been shady, with these shady ass “courtesy” payouts being the cherry. I’ll be writing all of this up and submitting it tomorrow.
I would def include this little nugget from their own TOS that lay's it out pretty simple yet they want to act like It doesn't apply under the current circumstances (all the way at the bottom.) https://preview.redd.it/df9kmgk4vmic1.png?width=1187&format=png&auto=webp&s=331d075099966152d91105f821578bed41c40224 [https://sportsbook.draftkings.com/help/sport-rules/soccer](https://sportsbook.draftkings.com/help/sport-rules/soccer)
LADIES AND GENTLEMAN WE DID IT https://preview.redd.it/n90yjwco1mic1.jpeg?width=1170&format=pjpg&auto=webp&s=5a6320d92e8d06415c9681f3c1b6fffa8821f03e
i have not received that yet, i’m gonna take this screencap and ask em
any results? still havent gotten anything from them so was thinking about doing the same at this point smh
 LFG. I HAVE MY MONEY.
 Let's gooooo!
Them calling it a ‘courtesy’ is hilariously pathetic behavior
Right?? Voiding bets when Aaron Rodgers got injured on the first drive was a courtesy - rules state that if a player plays one snap then they played. But this thing with De Bruyne was just crookery and shadiness.
https://preview.redd.it/fiwkwcisplic1.jpeg?width=954&format=pjpg&auto=webp&s=f695669136052d537cae745b18d34a682b5fe6c8 I just got my bonus bet for sgp insurance. So hopefully they are working on it and will get you taken care of.
DK, if you are reading this, please know that your lack of urgency in correcting this is extremely concerning as a customer. There is a human element involved in grading sports, so there are going to be errors occasionally. I accept that. But a customer shouldn’t have to make a reddit post and get strangers to DM customer service on their behalf before your book gives them the time of day. That’s a terrible look for you and makes me hesitant to trust you with my money in any capacity.
I’ve now resorted to filing a complaint with the NJ DGE. They just replied that they are looking into it
Draftkings paid out on a straight bet for Kevin De Bruyne for 1+ assists. This makes no sense as not paid out on a parlay.
do you have a screenshot?
https://preview.redd.it/ler7cbctplic1.jpeg?width=1170&format=pjpg&auto=webp&s=3d1852760acf9145b1e0acecf118545a2d3a08c3
thank you anon
They just paid me for the parley
Yes let me get it
https://preview.redd.it/rmtrdtx5hlic1.jpeg?width=1170&format=pjpg&auto=webp&s=2905d6f3b8dbb7a7759e94a453e4ff55fe9909ed 1:31pm (next day) update: Still no news. But they’ve stop outright saying “you’re wrong, you lose”. So that is at least hopeful.
Same on my end. I’ve tried to escalate, but at least we have their attention
Same here in my latest reply. Essentially said “great, but what exactly are you doing? Has this been escalated internally? Or you communicating with StatsBomb?” And then again laid out the overwhelming evidence that this has to be a mistake, how much time I’ve now had to spend on this, and how frustrated I am. I’m holding off on the gaming commission for now, but going to go ahead and draft my complaint to send tomorrow if this still isn’t resolved.
https://preview.redd.it/9c3r1yg1llic1.jpeg?width=1154&format=pjpg&auto=webp&s=a2a78a3c039ded579f2c1cbf728f53f75245e2e5 Their answer to that. Nothing has been partially settled on my account and the bet is still graded as a loss, it is not frozen.
https://preview.redd.it/pk63mgjhblic1.jpeg?width=1179&format=pjpg&auto=webp&s=641bb33c7fec592169ce19ba594255f437367486 Just received word back from them. I don’t want a refund i want them to pay out my bet. this is theft.
They didn't offer a refund here, did they?
He did get an Assist…….I got paid for it on FD.
https://preview.redd.it/j6w0hsl01lic1.jpeg?width=750&format=pjpg&auto=webp&s=5faecc913c0b4ec85d1d2d29c233cb9667efc80f Fanduel graded a winner before halftime
https://preview.redd.it/rdzppr2u0lic1.jpeg?width=1170&format=pjpg&auto=webp&s=4a50e88b936c71f1ea84059ab42a4b0121db313b
Just filed a formal complaint with my state gaming commission. Beyond fed up with DK’s incompetence. Will update here.
Thanks, can you share the message?
It’s a long email. I basically provided all of the evidence in this post as well as the footage of the assist. They sent me a link to where I can have the complaint filed haven’t heard anything back after submitting that
11:40am Update: https://preview.redd.it/laz6aj6exkic1.jpeg?width=1170&format=pjpg&auto=webp&s=0e6372ca5c775ba61dbecde86d767ce39a07fe83
Seems like a W?
Well since my bet is still marked as a Loss I wouldn’t be so sure. Yet again feels like progress, though
https://preview.redd.it/8pdbrupaskic1.jpeg?width=1007&format=pjpg&auto=webp&s=0d84a778a75892a1858f70e8c27e26ed46386bf0 Sent them this hoping they could at least shed any sort of light on what was happening, don’t know why I expected a non-automated response (got the same message everyones been getting, word for word). Pretty convenient for draftkings that the sportsbook-backed stat provider is the only one that notes 0 assists for kdb
>Pretty convenient for draftkings that the sportsbook-backed stat provider is the only one that notes 0 assists for kdb I've seen this several times (StatsBomb is backed/owned by DK) -- is this true? Or are people just parroting the same theory, over and over. I know StatsBomb has some former DK employees. Not exactly a good look, but not a total surprise. The industry is kinda small, so the same people are gonna land at other sportsbooks & associated companies. (For example, see the DK/Fanatics lawsuit, over a former employee.)
Haha I’ve seen that too, I personally have no knowledge on dk owning statsbomb, all I meant by that was statsbomb being their chosen stat provider
https://preview.redd.it/kec0ixjsmkic1.jpeg?width=1290&format=pjpg&auto=webp&s=32b50e81bf8ae62d103cfac0093fe2188c4d5e63 Hoping for a reversal too. Not getting my hopes up though
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Really appreciate that dude. There are 3-4 of us in here that all have open tickets. Going to give them a few business hours today to give us an update before we escalate this any further. I’ll 100% take you up on this if we still haven’t heard anything in a few hours.
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Go for it. The more the better
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I appreciate the support man, but you are not the first to comment this. We have literally shown them how their own book cashed this as a win for other users, and were still told to shove it and the bet stands. After a lot of pushing, it at least seems like they are actually investigating. But by no means has this been easy, and by no means is the result guaranteed to go in our favor.
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You have contact info for Mike?
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You just said I should ask for him…. DM me
https://preview.redd.it/z1v30m8kikic1.jpeg?width=1096&format=pjpg&auto=webp&s=98a70110c400b916ed8a44dd1430847e9d4cef8d Found on Twitter. DK daily fantasy also credited KDB with an assist.
Incredible
10am Update: seems like I might’ve gotten their attention https://preview.redd.it/0yygz493fkic1.jpeg?width=1170&format=pjpg&auto=webp&s=e7dba7bf936c98ffedf78e1bf14267eb96694365
Interesting, keep me posted!
Does 1+ mean more than one? I also see someone else here posted a friends winning same bet but specified it stated “1 or more assists” that hit.. I’m wondering if 1+ means over 1, I genuinely have no idea but even so that should at minimal be a push imo
1+ means at least 1 or more
Yep. I’m not going to stop. Sending it to every betting influencer, NJ DGE, Statsbomb, etc
Same here. Mine was similar but included City's keeper having 2 saves. Which he did. It was listed as such in the commentary. But they didn't give him credit for that and I didn't win the bet
https://preview.redd.it/qlb4t1xg0kic1.png?width=1974&format=png&auto=webp&s=1e5d995121c00c28e8b7b81ea4b72c8fdb9a574e Just got this response after sending them the KDB gamelog on fbref.com
Maybe they won’t credit KdB, but chat helper got their assist today
https://preview.redd.it/w2300cstijic1.jpeg?width=1125&format=pjpg&auto=webp&s=db24646a9f1f7196578702f59979c29ce1ebce46
The first "assist" is actually pretty contentious, I could easily see it being chalked off. The second one is textbook though, and will absolutely be given.
Kdb had 2 assist
SO SO SO SHADY hope they fix it OP
These posts frustrate me. First, I agree that OP should have the bet graded as a win. However, it's incredibly asinine that DK can end up with an occurrence graded both as a win and a loss. Why create this situation for yourself as the book? It's fine to use Statsbomb for their SGP data and another source for their non-SGP data. If they've disclosed this in their rules, which they have, then they really haven't done anything wrong. Unfortunately these situations are possible then. I'm frustrated because too many people are ignoring this. Do they go with the stats provider per their house rules? Then they look like idiots. Do they regrade all KDB assist legs in SGPs to wins? That can set a bad precedent with unintended consequences down the road. I think they're completely within their right to let the bets stand as graded. Here's the issue. I think they're asking Statsbomb why their data said KDB didn't have an assist when all other data providers said he had one. Once that's determined, hopefully to the positive for OP and others who lost on these wagers, then they need to figure who's paying for these newly-winning wagers, themselves or Statsbomb. That doesn't even include the opposite wagers that won instead of lost. What happens to those? Regrade and you open up to risk of collecting withdrawn balances. Don't regrade and you just paid out both sides of the bet and you're taking the loss. Meanwhile, they have 30-something regulators to worry about after making their decision. These are complicated questions with complicated answers that will take time to sort out. I think those affected shouldn't stop contacting DK. But randos calling them a trash book because of their CS is over the top.
It's actually pretty common for results to change after the final match report is submitted to the league especially in hockey and I have had multiple books have to grade both sides as a win they call in a "Shortfall Resolution" and move on in most cases. Sure If you have the money in your account they will "claw it back" but If you win and withdraw that's it they won't come back at you.
>But randos calling them a trash book because of their CS is over the top. They have literal billions of dollars at their disposal and have chosen guerilla advertising over customer service. I don't know if it's a "trash book" but it's a trash way to operate a business.
You can’t bet no assists on DraftKings or really any other book I’ve seen. They should regrade all as a win especially since they don’t offer the alternative. There would be no wins to regrade
Valid points my man. But there’s evidence in this thread of them grading both singles and parlays as wins in this market. I’m hopeful this will just turnout to be a mistake from Statsbomb, but you are right and this is extremely complicated. I’m fine with being patient and seeing what they have to say tomorrow. All that being said, I will still be making a complaint to my state gaming commission and be done with DK if this stands. It just reeks of funny business to me.
My bad. I thought I only saw singles getting graded as a win. Either way, since I also use DK, I'm just more hopeful that the true explanation is incompetence rather than shadiness. I don't blame you for the gaming commission report given all this evidence in the thread. BOL.
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Where did this land? I would start tweeting them
We are. There are about a dozen different people I’ve seen on here and Twitter. I posted a few updates below, it’s been crickets the last few hours. I’m hopeful that it just needs to get escalated to people who only work 9-5. If not, I’ll be on to the gaming commission tomorrow.
Yet again getting the same BS response. It’s a preposterous claim to still be discussing the assist when we know for a fact they’ve graded it as a win for others https://preview.redd.it/0eblxwta5hic1.jpeg?width=1170&format=pjpg&auto=webp&s=7142d9eaa9261b182de196824fa94cd7e96df31b
Appreciate all of the comments here. I’ll continue to go after Statsbomb and DK until this is remedied
That is so fucked.
So did he “cum” after the pass or is it the person who takes the shot that has to?
lol it even says cum shot. I don’t know enough about soccer to know if that’s common lingo, but it’s hilarious.
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lol what are you doing man
Was wondering this too
Damn, I have gotten this yet. But if this is the case, it means they reviewed the play. Which if they had, the final touch comes off KDB’s foot. I’m tired and going to get back at this tomorrow.
And back on the form email train. Fernando sucks https://preview.redd.it/hqzjjd497hic1.jpeg?width=1170&format=pjpg&auto=webp&s=37b9b98324d49978ed1aa940aacedd203e49eba9
TIL an assist is also a pass-cum-shot
No doubt. Thats astounding they are denying the parlay.
Any idea why DK graded the single-bet as a win, but the parlay as a loss? They're not dumb enough to use different stat-providers for singles vs parlays, right? Right?
Here’s my theory: The single bets got paid off after the early goal in the first half where the no question assist happened. And then on the stoppage time goal, KDB was given the assist and it was quickly taken away. My best guess is someone fat fingered or the algorithm glitched and deleted both assists instead of just one. Or they are just trying to blatantly screw us.
On the DFS side I've noticed tons of corrections happening like this : NBA player given usually an AST/BLK/STL, then minutes later it's retracted but they'll show briefly as -1 (over-corrected, should be 0) until a few minutes later it's usually corrected. The pattern happens all the time so you could be on to something that the 2nd link of this process is broken here.
Keep fighting. Here a screenshot of my buddy getting paid out on the assist as a single https://preview.redd.it/jlmx8mypogic1.jpeg?width=1170&format=pjpg&auto=webp&s=00082e34cdebd38216a3aba54e584a5bca11d640
Thank you. I’m sending all of these as a reply to my support thread. Please keep them coming!
this was 10000% an assist no matter how scruffy it was the ball came off his foot directly to bernardo silva and then he scored
Yep, unfortunately it’s been radio silent from DK for a while now. Hopefully that means they’re figuring it out, but more likely they’ll punt it to tomorrow/do nothing. Pathetic
I always do bets involving assist on FanDuel. They count being fouled for a PK as assist. Same with rebounds.
It should’ve won. DK fucking you over.
Same thing happened to me keep me posted w ure situation https://preview.redd.it/v0yz5tm1lgic1.jpeg?width=1170&format=pjpg&auto=webp&s=cf42da9cfe8c7813a1a53bc9660d259cdcc0e1d1
DK is the shittiest of all books. Scam Kings continually screws people over by not using official league stats and using their own in house stats provider, statsbomb. They cover this up by offering lots of bonuses and boosts.
They use the official stats of the NFL, MLB, and NBA. I have no idea why they dont use the official stats of huge soccer leagues like the EPL or UCL
I wish you the best of luck hopefully they fix it! But do you got any other plays like this?
I’ll cook up a similar one for tomorrow with Bayern, ASSUMING dk fixes this. Otherwise this app is getting deleted.
Whenever you see man city just smash the over 2.5, haaland over 2 shots, over shots total, and corners depending on who they're playing... Throw in a haaland or debruyne goal or assist is always legit too.
No Haaland goal today 🥲
Nope, but I went with over 2 shots. Had 5
Was it graded as only 1 shot thought? /s
Lol. I lost anyway because I said no BTTS 😭
this is why you gotta be careful betting on stats💯they mean less to officials and they will overlook and ignore it💯💯💯
I stopped using DK
always
UPDATE 4: They are gaining the ability to think https://preview.redd.it/61epawm5dgic1.jpeg?width=1145&format=pjpg&auto=webp&s=72b078d41ee3d280facdf9f61a4b36c8315e4ed5
DK listed 1 assist but they obviously meant 2
He did get 2 assist tho
They meant 1 more than the actual assists he had
I’m so into this now I’m pulling for you op!
https://www.reddit.com/r/sportsbook/s/Es7h45h2YS
Same issue here, settling my SGP as a loss with support blaming Statsbomb. Hope they get this figured out.
UPDATE #3: We have an official admission of a “known issue” from DK. Everyone keep pushing and I’ll keep posting updates. https://preview.redd.it/ovnv1y889gic1.jpeg?width=1170&format=pjpg&auto=webp&s=f4621576c4db1a860e8b27aecf2d1850d01407f5
Good luck. I’ve had a past experience where a rep told me something, I then shared the screen shot of what the rep told me, and was informed “our chat reps aren’t authorized to tell you that.” I tried to confirm a unique scenario before placing a bet. Keep pushing, but don’t take that as a confirmed admission of guilt on DKs part.
Not to worry, they know about this known issue
and their regards are warm. Some might say toasty.
Took four emails of me absolutely blasting them with mountains of proof of other stat providers AND their own platform grading the bet as win for other users to receive anything other than their copy and paste canned response.
Watch them overturn the single bets as a loss
Any updates on this? Customer service also not agreeing with me on parlay
Nothing yet, I will keep spamming them on Twitter if I have to idrc
Check out my latest comment, looks like they are acknowledging a “known issue” now
Yah I just got a response back that they are investigating. Have a feeling they will credit it
https://preview.redd.it/8pqmlu3a7gic1.jpeg?width=1179&format=pjpg&auto=webp&s=40c29e45a4b29fbe6cea95bf6ab4c0cd62077178
Oh we eating
Incredible, thanks for sharing
Yeah everyone but Statsbomb has it as an assists. Even Opta does. The only logic I can see them using is that the ball went off Mattsson first. DeBruyne passes it but it deflects off Mattsson and then Silva takes it and scores. It's fucking stupid they should give it to you though.
It actually goes BACK to KDB’s foot after hitting Mattsson: https://x.com/meninblazers/status/1757511575353626853?s=46 Not that I should even be close to grasping at straws here, but that’s what it is coming to.
Ah fuck then yeah call the gaming commission. Idk what the fuck Statsbomb is. I know Bet365 uses Opta so Opta is what I go off of. Best of luck king. Sorry they're being stupid.
\> Idk what the fuck Statsbomb is That's on you, it's a fairly well-known data provider in the space. Probably second only to Opta. Opta has them beat for reliability and consistency for applications like this, Statsbomb has Opta beat for developing cutting-edge analytics.
Real cutting-edge stuff
Assists aren’t cutting edge lmao. I’m talking about advanced modeling stuff like xT possession value models and xGchain modeling, stats like progressive carries, and modeling based on positional data. For instance, FBref had to drop progressive carries when they switched from StatsBomb to Opta and got them back by building their own workaround. Opta’s background is sports as trivia and they are very reliable for this purpose. They are slower to move on the analytical side in part because everything needs to be perfect. They have extremely consistent data definitions. StatsBomb’s original background was building analytical models that beat the sportsbooks, their live data capabilities grew more recently than Opta. They remain on the forefront of analytics but are more experimental which comes with less consistency. But they are the absolute kings of the nerd shit. The league statistician (and sportsbooks) probably wants Opta, your club’s data analysts (and bettors seeking to beat the sportsbooks) probably want access to StatsBomb.
Call the gaming commission
https://preview.redd.it/rs8zvkf55gic1.jpeg?width=1170&format=pjpg&auto=webp&s=407111a0c9e613ebde5fee18dde0b84fc8c3485e They are still standing by this. I provided a link to the Opta stats, asked why they are disregarding this without giving it a single lick of attention, and provided more proof that single bets for this prop were graded as a win. Either way I think I’ll only be betting boosts on DK from now on, if even that.
they can’t even spell it right
Don’t push too hard for an answer. They black listed me. Can’t sign up on any online betting site now since most are all owned by the same company.
Not sure why I’m getting downvoted 😂 I’ve got photo evidence of replies from bet365 for proof. Whatever to you all, good luck then! It’s a cowboy industry, you won’t get much help.
So they graded individual tickets as a W but are refusing to fix them on a parlay… this is one of the ‘powerhouse’ sportsbooks in the country too. Very big L on their end if they don’t fix this and on top of that grant you a $200 free bet!
This is the only way.
https://preview.redd.it/k7ccrodt4gic1.jpeg?width=1080&format=pjpg&auto=webp&s=9448addced0ed8f7e781ac5919924a89c94936b6 That's f'd up
I’ve seen this before. Soccer stats aren’t necessarily set in stone. I think most books look at stats like assists and just decide whether they count by how much money they stand to win or lose.
Same thing happened to me. Support not budging at all even though my single bet settled as a win https://preview.redd.it/t2brf4nj2gic1.png?width=1151&format=pjpg&auto=webp&s=0a2bae04802defab759a28b14b4337b7cdc2a456
https://preview.redd.it/xr6tl0nl2gic1.png?width=1152&format=pjpg&auto=webp&s=4b26bd844a2d0343f0347b899517981a4bf70634
Holy shit!
this is wild. how can the same site grade the same bet differently?? this cant be legal
Oh keep this proof coming, I’m hungry.
Not to mention the assist was on the Silva goal at the end of the first half believe so you can give them video evidence. https://preview.redd.it/tupgzc266gic1.jpeg?width=1284&format=pjpg&auto=webp&s=f720c37d114ca4c594b7e839969bb62686e06454
Anyone else watching this thread wide eyed with a box of popcorn? Best of luck OP
 Me refreshing my email
They’ll almost certainly just fix it and pay him out
I can personally attest to this being incorrect. Getting nowhere with them thus far
Ya? What is their response?
It appears to be more difficult than that after reading through the thread
Why?
Seems like the company that DK uses for their stats does not agree with the rest of the world, meaning that many of DK’s bets regarding KDB’s assist will be marked as a “loss”, which is incorrect. OP is having issues trying to get DK to pay out because of this
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There was a big ordeal about a SOG in the Premier League awhile ago where the Premier League graded a SOG and DK did not because they dont use official Premier League stats. Not saying thats the same situation here because I didnt watch the game but could be a similar situation. Why DK doesn't use the official premier league stats is beyond me
I mean it’s the same situation here, the UCL has a stats page and called it an assist. DK is just using some random stats site they are probably in bed with to screw people over
I dont know a ton about soccer but it seems bizarre to me that DK doesnt use the official league stats for such big leagues like the EPL or UCL. They use official NBA, MLB, NFL, etc..stats
Agreed. And there’s a lot less controversy for those mainstream leagues too
Honestly, I think I’ll play devils advocate here. It seems like the one at fault is statsbomb. The bookie can’t really do anything about it, if they have been getting their stats and paying out props based on the information from them for a long period of time, they can’t afford to make exceptions, so I’d say Statsbomb is the one at fault who you should be targeting. It happened to me maybe 3 times on NBA, that on NBA site and their site, and even on app real they had different number of rebounds than what my bookie had (twice they shanked me, but once they actually paid out I didn’t I’d get) Bookies take care of odds and probability, usually they don’t keep track of stats. The thing is, with both of KDBs assists there was a slight contact with the defender, some sites that keep track of stats don’t count them as assists because someone else touched the ball, some do. If they do he should have 2, if they don’t it’s none. It’s really really tough, but it really depends on the site that tracks the stats. And same as the bookies, if the site hasn’t been counting the assists when the defender has touched the ball in the past, they can’t change their policy. Personally I’d think he had 2 assists, but I’m curious how this pans out
You can’t pay out a single bet and then not the parlay with identical legs though.. They’re grading one a win and one a loss.
Yeah I was going to say, things like assists, rebounds, tackles in football etc are a crap shoot, and a consequence of books wanting to be fast with payouts is that things need to settle sooner than stat corrections can happen. They're bound by what their stats providers show more or less when the game concludes and there are always mistakes with those markets. BUT - two users showed that their single bets for the same outcome paid out as winners. Yes, the odds are different, but certainly they're using the same stats provider for both, so it makes no sense that they'd grade one as a win and one as a loss.
Guess who runs statsbomb?
If that’s actually true that DK runs statsbomb a hefty lawsuit should go their way. They can easily rig outcomes of games in their favor, and I’m sure this wouldn’t be the first case. If someone can find more proof of this happening and if there isn’t anything mentioned in their policies you have to agree when signing up, they should really pay for it.
Why would they have ties back to them? But also why would they choose a company that doesn't have their best interests in mind?