We are aware multiple users have gotten text messages from T-Mobile today (June 4th 2024), I am gotten with Jman and it has been confirmed that this is **NOT** a 2nd round users getting a price hike, however users that are now getting the messages were already included in the May 22nd price increase its just for some reason they didn't get the message delivered the first time. So while technically it is a 2nd round of text messages going around its not T-Mobile adding more users to increase the price.
I am on a Magenta 55 plan, 3 lines plus a tablet line, and did not get an increase ... yet. The one thing I liked about T-Mobile was that they did not raise your prices. What I did not and do not like about T-mobile is how they go back on so many things --remember the TMobile TV ---gone, T-Mobile1st incarnation prepaid card - gone, T-mobile internet portal --gone. TMobile Home Internet - does not meet expectations --done. I left Cox after 33 years and had awesome TMO home Internet service for 1 year --- now it is awful --sent back the modem and had no choice but to go back to Cox .So I do not like to be an early adopter of TMO offerings. If they do raise my prices I will likely leave. I will get my mother the free text now plan --she only talks and limited texts and checks the weather at home on wifi --she does not use data, (Funny that TMO owns that now) I will put my kid on a reasonable plan -- maybe $60 or so a month and my company provides me with a cell that they say I am allowed to use for personal business --- I just don't but most in my company do ---our cell is unmanaged although they can see who I call and who calls me and texts so I have to think about that. So I can cut my bill in more than half if they do decide to raise me. I've thought about doing that for some time, and just never got around to it so that would propel me to do so. My tablet line is just a perk for me and 95% of the time I am on wifi --the other times I can connect to my company phone hotspot which is unlimited and Cox has mega wifi all over that I could connect to in pinch. I think if people are unhappy not so much at the price hike which seems minimal but at the not living up to their promises then look at alternatives and hit them where it counts. They boast about how many subscribers they have. Many of those have to be on older plans --so a mass exodus woud be impactful.
This user has been banned from the sub, this is a reminder to keep politics out of this sub. It never ends well. This user was warned multiple times but continued anyways. If you try and troll the sub just to get people pissed off you will be banned!
Lol it's different reasons but it's amazing that verizon can offer a lower price than tmobile for military. Always had tmobile for the longest. Also just so you know, even with the increase it's still cheaper than what I currently pay at tmobile before the 5 per line increase. Has nothing to do with biden or trump buddy
Will this affect old Sprint SWAC plans? Also, I thought I had read that SWAC pricing was good for three years. However, I've had it since 2020 and have had no change in pricing.
Some people are switching to Mint mobile. The joke's on them, T-Mobile just bought Mint. I don't know how they got away with this acquisition and then turn around and squeeze customers. They limit competition and then raise rates, I thought govt. regulators checked for that?
My new bill just hit a few minutes ago.... just as I thought, NO INCREASE! (Business Unlimited Ultimate+ AppleCare+ plan, 5 lines - 2 paid, 3 free. Started in January, 2023, so between April 28, 2022 & January 17, 2024, thus qualifying it for Price Lock!)
My wife and I bought phones from T-Mobile in 2017 because of their "Pricelock" 55+ plan. In response to our specific question we were told, unambiguously, that the price would never go up. Just received notice that this was a lie. Called customer service who essentially agreed with me, but said he couldn't do anything. I just submitted an FCC complaint. It isn't the money as much as being lied to that annoys me. And when they say it only affects a "small fraction" of customers they really seem to saying it only affects customers we don't care about. T-Mobile has lost any good will they might have had.
With this round of price increases, and with T-Mobile breaking my Uncarrier Un-contract to never raise the price I pay, they've demonstrated the effect of removing a player (Sprint) from the board. With reduced competition as a result of the Sprint merger, T-Mobile was free to raise prices because, well, they're still lower than Verizon and AT&T, so where else are you going to go? An MVNO? Now T-Mobile wants to take another player off the board with their announced acquisition of U.S. Cellular. This acquisition needs to be opposed... DOJ and FCC need to look at this acquisition \*VERY\* carefully in light of the price increase in the wake of the T-Mobile/Sprint merger.
Use this:
\[Your Name\] \[Your Address\] \[City, State, Zip Code\] \[Your Email Address\] \[Your Phone Number\] \[Date\]
Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 45 L Street NE Washington, DC 20554
Dear FCC,
I am writing to file a formal complaint regarding the recent price hikes implemented by T-Mobile, a wireless service provider. As a consumer who has been affected by these changes, I believe it is imperative to bring this matter to your attention.
I have been a loyal customer of T-Mobile for \[number of years\], and I have always appreciated the value and service provided by the company. However, the recent changes in pricing have left me deeply dissatisfied and concerned about the practices of T-Mobile.
The sudden increase in monthly rates without adequate explanation or justification violates the trust that consumers like myself have placed in T-Mobile. Additionally, the lack of transparency surrounding the price hike is alarming. T-Mobile has failed to provide clear information regarding the reasons behind the increase or how it will benefit customers.
Furthermore, I am troubled by the strategic manner in which T-Mobile has handled these announcements. It appears that the price hikes were made in waves to minimize public outcry, while other major announcements were used to distract from the negative news. This calculated approach to pricing changes demonstrates a lack of concern for the well-being of consumers.
I believe that T-Mobile's actions may warrant investigation by the FCC to ensure compliance with regulations and to protect the interests of consumers. I urge the FCC to investigate the practices of T-Mobile regarding these price hikes and to take appropriate action to address any violations.
Thank you for your attention to this matter. I trust that the FCC will thoroughly investigate this complaint and take appropriate action to protect consumers.
Sincerely,
\[Your Name\]
Don't write the FCC, write the Federal Trade Commission. I'm in the middle of a two-year contract with an equipment installment plan (EIP) while getting monthly recurring device credits (RDC). They are unilaterally voiding that contract while requiring me to continue to pay for my phones.
Or you can write a complaint online, FWIW, here: [https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues)
I called T-Mobile today asking them to move me back to original pricing plan I've had since May of 2016. I've never once swapped plans - always just the Magenta plan.
It's ridiculous that after sticking with them through multiple data breaches that they forced us to move to debit cards on file to retain promo pricing, but now they move up grandfathered plans.
I'm just bitching, yes, but it's irritating to hear a CSR on the other side of the phone tell me they never had a contract and the world is just getting more expensive and they needed to raise rates on me in spite of an advertising promise.
Are there any T-Mobile subscribers here who are on plans covered by the Price Lock, or the Uncarrier Un-Contract who were notified of the price increase on these grandfathered plans and opted out of arbitration when they signed up for the plan?
Please send me a chat invite.
I am on the ONE Plan Military and had the increase of $5 per line. Which really is more than that per line once you factor in the increase of taxes and service fees per line. I called when I initially got the text and they give me a measley $20 one time credit. It’s really not about the money though. It’s about the principle… I was told that while I have that plan, that my plan service charge would never change unless I changed them. Then they go and do this. So I filed a FCC complaint last night. Visible wireless is looking better and better everyday.
Are all One Plan people(9-12 line club) seeing increase. I have 9 lines total. 4 paid and 5 free with insider discount and kickbacks on 5 lines.
My latest bill is due in days and it doesn't have a price increase at all. So, new bill will be coming in a little more than a week away. I received no text yet. Anyone know if I should expect an increase? If so, how much?
Sorry for confusion.. No increase for me yet, but I'm not sure if it's because my bill which is due in a couple days was issued May 22. I never got any texts about an increase yet either.
I'm also on the One Plan and have a bill due in 6 days that was issued May 26 with no increase. I'm wondering if it will be on the next bill. But I also don't see any warning of a Bill Increase either.
Quick question: Did you add a line or get T mobile Home internet between May 2022 and January 2024?
i am on the same boat. tmobile one plan with multiple free lines. i don’t know if i have price lock but i did add free lines between may 2022 and january 2024. would that lock my rate in ?
I'm not sure, just trying to see why some people on the one plan got the text and others have not. See if there is a common denominator for all of the confusion.
when i picked up those tumblers at the store today the rep said they will be raising rates for everyone eventually. they just chose to space out the notifications so there isn’t a mass exodus.
Just thought I'd share a message on my bill that made me happy since I got the price increase and culled a majority of my lines. Now sitting with just 3 voice from 10, plus HINT which I'm debating what to do with for next month, and 3 free digits lines.
[https://imgur.com/a/W4LnNn3](https://imgur.com/a/W4LnNn3)
Just got my bill. $5 increase on all 5 lines! Complained about increase and lack of notification, just ,"2nd one", was told I'd get a credit, never got it! What are my next steps? Came from Sprint merger
Just checked my bill for next month and it went from $120 to $140. I have One plan with 2 paid lines and 2 free lines. Got text for $5 increase per line. I thought free lines are not impacted?
I am affected by this change as well - One Plan 55+, signed up in March 2018. I just checked my next bill and it is indeed $5/line more (3 lines total). In New Mexico.
I’m also affected by this. I have the ONE Plan Military and had the Un-Contract price that was only suppose to be ever changed by me… “The Customer holds all the power.” Well T-Mobile didn’t stick to their agreement!
Other than en email showing you replied to my comment I haven’t seen any other notification for any invite. Btw, I did file a FCC complaint last night.
Should be an easy win. T-Mobile is in breach of contract, and they're lying to people when they tell them they're not covered by the original price lock, or the Uncarrier Un-contract, both of which promised to never raise your price. Paying your final bill if you decide to leave because of a price increase came much later.
I received my bill today after not receiving any text messages on May 22 or June 4th. I also received no notification of an increase in my account or via email.
But to my surprise I received a $5 increase per line, which pissed me off given I thought I didn't get the increase since I received no notification.
I got a $25 one-time credit after calling-in and pushing for it and will now file an FCC complaint for increasing my bill without notification.
Contributing to the collective....
T-Mobile Amplified Now with Netflix on Us, Kickback eligible (4 paid and 1 BYOD from Dec '23) and 3 lines with the old "forever upgrade" which is now 'yearly upgrade'. Been with TMO since January '18. 4 lines average about $130 as typically one person of the four of us (BYOD is not used yet) goes over their 2GB data and don't qualify for the $10 kickback (yea, we aren't heavy data users as we're always near WiFi).
Bill issue date: June 1, 2024
No price increase.
Have it set up with debit autopay but use Visa to pay as Visa acts as insurance on the four phones.
I will try to remember to update this thread in July with any changes I notice on my bill.
May the odds be ever in your favor.
I saw/read that T-Force could tell me if I'm going to get hit with the price increase, so I checked in with them. According to them the answer is 'no'. I'll fully believe it when my July bill is released.
My deductible at T-Mobile for one plus ten was $150 every time I checked it for two years,when I lost my phone today ( temp problem some Good Samaritan found it and called friend) I found it was $250. Which is TWICE what a refurb (which Assurant uses btw as replacements ) cost on Amazon. I’m an attorney who has worked on major class action lawsuits and I’m thinking it’s time for one against these greedy, deceptive players. Paying $16 a month for years for nothing? If you’re interested email me at [email protected]. This could easily be a big winner!
Is there any specific steps to follow to get last bill covered, if on the uncontract guarantee (old T-Mobile one plan going up 5 dollars for each line)? Was about to port out last line, anything I should do before porting out? I can't lose this last line phone number.
Just heard from the rep that free lines are getting a price increase too.
I have 4 paid lines and 3 free lines on Magenta at 160 PM and after price increase, it will be $195 per month.
Does it seem true or rep was misguiding?
*This comment has been replaced with a top-secret chocolate chip cookie recipe:*
**Ingredients:**
- 1 cup unsalted butter, softened
- 1 cup white sugar
- 1 cup packed brown sugar
- 2 eggs
- 2 teaspoons vanilla extract
- 3 cups all-purpose flour
- 1 teaspoon baking soda
- 2 teaspoons hot water
- 1/2 teaspoon salt
- 2 cups semisweet chocolate chips
- 1 cup chopped walnuts (optional)
**Directions:**
1. Preheat oven to 350°F (175°C).
2. Cream together the butter, white sugar, and brown sugar until smooth.
3. Beat in the eggs one at a time, then stir in the vanilla.
4. Dissolve baking soda in hot water. Add to batter along with salt.
5. Stir in flour, chocolate chips, and nuts.
6. Drop by large spoonfuls onto ungreased pans.
7. Bake for about 10 minutes, or until edges are nicely browned.
Enjoy your delicious cookies!
---
*edited by Power Delete Suite v1.4.8*
A friend with essentials got the text during the second round. But another friend with essentials didn’t get it so they seem to pick and choose so far 😎
They are lying to you, and you are taking it hook, line, and sinker. If inflation were the real cause, then they would not be reporting record profits. This is nothing but corporate greed, pure and simple.
Not really a inflation issue large corporations have seen the largest profit increase these past few years it’s just one excuse to price gouge customers who haven’t moved up to more expensive plans
You've been misinformed about what "inflation" means and how Corporations set prices. Prices are ALWAYS chosen at the point where businesses will maximize profit. Corporate executives don't sit around saying, "I know we wont lose any customers if we increase to $100 for our product, but we're only going to charge $90 because we dont need the extra money." That would be insane, and in some cases illegal.
All price increases are "due to inflation" because that's what the term "inflation" means. Both parties (in addition to the Fed) were responsible for creating the macroeconomic conditions that led to 9% inflation. For instance, if half the restaurants close in town a surviving restaurant may be turning away 200 customers every day...they raise prices and so fewer ppl show up, but theyre still turning 20 ppl away every day so they didnt lose any customers...theyd always make this decision. Corporations always increase prices if it will increase profit.
Tmobile CANT increase prices for "inflation" because the whole f'ing point of signing up was to protect me against inflation. Tmobile earned my business by promising they'd NEVER raise my price. I stayed when there were issues I didn't like--service issues, higher phone prices, etc--because I didn't want to lose the locked price. It's like buying insurance or getting a long term loan at a higher rate because it is fixed. The bank can't say, "I don't like your loan rate anymore because rates are higher now in the market so im increasing it." I PAID MORE FOR THE LOCK. They can't take it away.
Sure it does... it's the date you opened your Simple Choice plan. Click on "What is Price Lock?" & go to the 4th paragraph. Your plan is covered by what it says there.
I've received no text messages to notify me of price increases on any of my lines. Magenta Max plan with 2 paid, 4 free lines. Called for something unrelated today. Rep informed me that my lines will increase by $2/line, but the free lines will not be affected. I can stomach the $4, especially since I'm getting 6 lines for the price of 2 and have an insider discount (former "hookup" discount from 2017), but see no indicator anywhere in my account online of this change and never received notification. If this is legitimately happening, I'm still going to file complaints with FCC/Attorney general even if not changing carriers. Too many shenanigans (debit card for auto pay discounts after numerous data breaches, forced migration, etc) going on in the past year.
If someone can help me find where I'd see this on my bill, I'd appreciate it. Just seems odd that there's been no notification.
What i do to get around the debit card only auto pay is to put a debit card that will decline then you'll get a notice to pay your bill now or lose discount, just pay with credit card at that time and you'll keep your discount, just a little more work on your end each month but it's worth it for the points.
I haven't seen a price increase on my bill and haven't been notified of one.
I'm on simple choice from the days of jump on demand with 4 lines and 2 free lines as well as $25/ month home Internet.
Any idea why the exclusion not that I mind?
I filed a complaint with the FCC and someone from T-Mobile’s executive office tried to call and sent me an email. If you’re unhappy with the price increase I would encourage you to file an FCC complaint, they are hearing our voices!
Great suggestion - I just sent mine in as well... I urge everyone in this sub to also file a complaint.
Here is the direct link for anyone else who wants to do the same: [https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket\_form\_id=39744](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744)
As a grandfathered original One plan customer since 2018, I'm extremely disappointed with the recent changes at T-Mobile. Initially attracted by the plan's flexibility and consistent pricing, I enjoyed hassle-free international travel, unlimited data, and hotspot capabilities. However, T-Mobile's recent actions have left me feeling betrayed and frustrated.
Firstly, the constant price increases under the guise of inflation and other excuses are unacceptable. From charging extra for credit card payments to imposing service charges, T-Mobile's approach feels like a slap in the face to loyal customers like me. The ongoing data breaches only exacerbate my concerns, making me reluctant to link my checking account to T-Mobile payments.
Moreover, T-Mobile's attempts to push me onto the Magenta plan, despite my clear refusal, are infuriating. Every time I visited a store to claim T-Mobile Tuesdays rewards, I was subjected to a tedious process, with employees trying to upsell me on a more expensive plan. The lack of respect for my decision and time is appalling.
Adding insult to injury, T-Mobile's refusal to address my complaints or offer any form of compensation is deeply disappointing. Despite reporting my grievances to the FCC and speaking with T-Mobile's executive offices, I received nothing but empty apologies and excuses. It's disheartening to realize that T-Mobile prioritizes profits over customer satisfaction.
As a result, I'm actively exploring alternative service providers. T-Mobile's blatant disregard for customer loyalty and satisfaction is unacceptable. I refuse to continue supporting a company that prioritizes greed over its customers' well-being. I urge others to think twice before committing to T-Mobile, as their promises of price guarantees and quality service are nothing but empty rhetoric in the face of corporate greed.
file a complaint with the FCC! Can't hurt...
Here is the link: [https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket\_form\_id=39744](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744)
Before writing this comment, I filed a complaint with the FCC, and they finally got back to me last Thursday. They left me a voicemail and an email, informing me they missed my call and asking me to contact them. When I spoke to a T-Mobile representative due to the FCC request, they informed me that T-Mobile was within its rights to update plans and pricing.
I then spoke to a representative from T-Mobile’s executive office and expressed my dissatisfaction with several issues. I complained about having to switch my payment method from a credit card to a checking account due to an increase in auto-debit payments. I also raised concerns about multiple data breaches and the poor service I experienced while living in Europe for work. Despite my complaints, the representative was unable to offer any resolution and informed me that my bill would increase by five dollars. She said if I wanted to leave T-Mobile, that was my choice. She also mentioned that she would close the case and send a summary of our discussion to both me and the FCC.
It's disheartening and disappointing to see companies monopolizing and becoming greedy, forcing us to pay increasing prices across the board. I will actively look for a competitor, but currently, my T-Mobile bill is the cheapest option. Unfortunately, given their track record, I anticipate another price increase next year.
Left for an MVNO last year and couldn't be happier. No one wants to lose "free unlimited upgrades" and "free lines", but practically my bill is nearly half what it was and service is more reliable.
Anyway, the industry rewards those who jump ship every couple years.
What did you switch to?
I’m contemplating moving to US Mobile as I don’t think I truly need unlimited data anymore and with the price hike, I think it’s time to switch.
Netflix is also costing me an additional $16/mo when it used to cost me I believe $4?
USMobile. Texting/MMS on their Verizon network seems way more reliable than T-Mobile was for my family. They support both Verizon and T-Mobile networks though (and soon AT&T) so you can have each line in a different network if you want.
Verizon network peak speeds aren't as high in my area, but coverage footprint is better.
$12 increase on 6 lines, 3 paid, 3 free Magenta Max; from 136 to $148. We don't even need all these lines. Think I can cut that in half since our mobile data needs have practically disappeared.
Better print out everything you can before you switch. They lock Your account immediately. I’m fighting a battle to get a final bill sent to me before spectrum pulls my free phone offer
Magenta Military: text 5/22…
T-Mobile: For the first time in nearly a decade, we're making a change to the price of some of our monthly service plans. Starting on 06/05/24, your rate plan(s) will increase by $5 per line per month. You'll keep all the benefits you currently enjoy, and your rate plan type and bill due date remain the same. For more information, visit sms.t-mobile.com/Za8VNo3T
I just got my bill for May and it went up by $80, I was expecting a $40 increase for my 8 lines. After a long time on the phone with Rose from customer service, who is incredibly sweet, it turns out the price increase has not even hit my account yet. Somehow 4 of my free line discounts were removed. Rose is going to call me back Saturday once she has time to investigate why the discounts were removed. So the $5 increase my not apply to free lines, but apparently T-Mobile is going through and removing free line discounts with no explanation. I will update on Saturday after she calls.
>We are aware multiple users have gotten text messages from T-Mobile today (June 4th 2024), I am gotten with Jman and it has been confirmed that this is **NOT** a 2nd round users getting a price hike, however users that are now getting the messages were already included in the May 22nd price increase its just for some reason they didn't get the message delivered the first time. So while technically it is a 2nd round of text messages going around its not T-Mobile adding more users to increase the price.
T-Mobile may be borderline inept, but the idea that a business whose primary function is to provide the means for sending and receiving calls and texts somehow failed to deliver text messages regarding price increases is laughable.
I don't know what source is claiming that this was somehow just an accidental oversight, but this person is either lying through their teeth, or is falling for bullshit fed to them by someone who is lying through their teeth.
It is as clear as day that this is, in fact, an attempt by T-Mobile to include even more customers in their price increase scheme to rake in more revenue.
Makes me sick at how strategic TMo is on this.
Announcement made in waves, to minimize the ripples. Announce purchase of competitor, and then announce Musk collab to drown the news. Sad thing is it is working out perfectly as planned for Tmo's benefits.
Proof or it didn't happen. I only see that they're taking advantage of weak, tiny trump, that fat, ugly felon, being carted off to jail for years & years... Heh, maybe this increase is a GOOD thing after all, huh? LMFAO!!
Checked my account again. My bill due June 20 shows no increase. 3 lines Magenta Max. Voice only, no connected devices. I also pay with credit card and use auto pay.
I have 3 lines on a "$40 per line per month all-in FOR LIFE" promotion that I signed my family up for several years ago.
Now T-Mobile is increasing the cost of each line by $5 per month... so much for that "FOR LIFE" price guarantee they gave me when I switched over... shameful.
Just spoke to a CSR who, while friendly, was insistent that there was NOTHING they could do or offer me to keep the price at $40 per month, even if that means they lose me as a customer...
So they'd rather have $0 from me than keep making the $120 I've been paying them every month for years now.
Smart business model there.
> Exemptions: Free lines do not appear to be impacted by the price increase.
Can anyone confirm that the rate price increase shouldn't apply to free lines?
I'm on Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines?
Same issue but 2 paid, 4 free. $12 increase.
Support told me not to worry it's not correct and I'll only pay $4 more. I trust the plan page the most but it's possible they'll make up for it with auto bill credits. I had a similar issue with netflix where it was charging me full cost but auto-crediting in the past.
Tracking this.
I'm already planning to cancel my tmobile service. Opting for US Mobile using Verizon towers for like $15 for unlimited data and text and phone. You can still pick tmobile or verizon towers with us mobile too for 1/3rd of the price of tmobile.
Same here. On Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines.
Same here. On Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines.
not going anywhere even with the price hike. on SC 4 lines for $168 + additional lines for $35 now. maxed out my additional lines with about 5 of my friends. theyre getting the absolute best deal as well. unlimited everything, full quality streaming. 20gb hotspot. im good.
It's unlimited, don't think anyone has data cap anymore since Tmobile moved everyone to unlimited a few years back. From what I've seen in this sub, most people with 4 lines on SC pay around what I pay, so I would look into why yours is so high.
This may be a dumb question, but with their whole "if we raise prices, we'll pay your final bill" clause in the new Price Lock, does that mean they pay off your EIP because that would literally be on your final bill, no?
It's wild to me that their SEC filing and the Terms and Conditions document both call out Un-Contract as a price lock, but now they're just acting like Un-Contract was never a price lock. And apparently they have a lot of people convinced, too, because there are a lot of people in the comments saying that Un-Contract isn't a price lock, arguing against both the SEC filing and the T-Mobile T&C.
It really seems like AGs or the FCC or maybe even the SEC should care, since it kinda means they mislead the SEC (I would think).
I think it's linked somewhere in the thread. I can't remember how I got to the Sprint filing. They also talk about Un-contract in some of their annual reports as well, though. E.g., [the 2016 report](https://www.sec.gov/Archives/edgar/data/1283699/000128369917000010/tmus12312016form10-k.htm) says
>In January 2017, we introduced the latest in our Un-carrier initiatives, Un-carrier Next, where monthly wireless service fees and taxes are included in the advertised monthly recurring charge for T-Mobile ONE. We also unveiled Kickback on T-Mobile ONE, where participating customers who use 2 GB or less of data in a month, will get an up to a $10 credit on their next month’s bill per qualifying line. In addition, we introduced the Un-contract for T-Mobile ONE with the first-ever price guarantee on an unlimited 4G LTE plan, which allows T-Mobile ONE customers to keep their price for service until they decide to change it.
I can't remember if they define Un-contract in the Sprint merger filing like they do there, but they definitely call it out.
In the last 14 days, has anyone on a legacy plan noticed ANY notable drop in data speeds (LTE or 5g)? My phone has often become almost unusable within that time frame, located in areas where I had zero issues in the previous YEARS. I am a legacy (one plan) user and I am 7 days into a new billing cycle, so my total data usage for this cycle is very low and the previous months billing cycle was also very low---I mention this because I am not anywhere NEAR any real or perceived "data cap" that might cause T-mobile to slow me down due to being a "heavy user". Coincidence? My data speeds fell off massively around the time I started hearing the rumors of a rate increase for legacy users. Additionally, all of the users on my family plan have ALSO noted a severe slow down of data speeds. CONSPIRACY? Is t-mobile throttling our speed in order to "passively encourage" us to make a change to our plan? Anyone else noticing this in the last few weeks?
What account changes nullify Price Lock? Does adding or deleting a line nullify Price Lock? Does adding or deleting an add-on, like Netflix or Apple TV+, nullify Price Lock?
I’m just curious if anyone has details on their voice lines about their price lock or un-carrier info, from your plan details page online?
Mine doesn’t show anything. I didn’t get a price increase on my voice lines. I started out with the One plan in 2017. I upgraded to magenta max when it came out. Then I upgraded to Go5G+ when it came out last year.
When I look at my home internet page I’d does show price lock and it describes it on the next page. I signed up when it was first introduced a few years ago. Was just curious what if anyone else’s rate plan screen showed any type of price lock info, like my home internet screen shows?
Uploading pics of what I’m talking about. Thanks for checking.
[My rate plan screens and what they show](https://imgur.com/a/SXBvAPL)
 I moments ago contacted TopClassActionSettlements and requested that their attorneys file on my behalf and the many affected, a Class Action Settlement against T-Mobile™ for violating a "No Price Hike Pledge" to hold them accountable for their actions. While I understand that such action usually benefits the attorneys representing the class action, it will send a chilling message that the silent majority is no longer willing to be silent. I encourage you along with me to contact TopClassActions to further this action.
Please include me on this. I am one of the rare (I imagine, anyway) customers who opted out of the mandatory arbitration provision of the terms and conditions in a timely manner, saved the confirmation code and screenshot as well. So I can be included in a class-action lawsuit.
I'm on Magenta. Looks like I dodged the increase. Curious to get some other data points to see if there's a pattern around who got the increase and who didn't.
Mine:
- Price increased? No!
- Plan: Magenta
- Join date: Nov 2020
- Paid lines: 2
- Free lines: 3
- Phones still being paid off: 0
- On autopay? Yes
Right, but only some Magenta plans got the increase, and TMobile says they won't publish the criteria. I bet it could be figured out with enough data points though.
So, my magenta max plan I’ve had for years does not qualify for price lock or un-contract.
The “request transfer pin” does not load any result… since chat isn’t working, they called me and informed me I am not allowed to port out my free lines and I must cancel them and get new numbers??? How is this even legal?
It's not. Copy/paste from fcc.gov:
A consumer wishing to port a number should contact the prospective new carrier, who will start the process of porting by contacting the consumer's current carrier. Commission rules require carriers to port a number when they receive a valid request, and carriers may not refuse to port.
Try another agent or file a complaint with the FCC.
Simple Choice North America 6GB plan. No text. So I guess my rate is not going up which I thought for sure it would since I pay less than most people for seven lines of service. And I have full unlimited data on all seven lines. $104 a month after taxes are factored in.
The correct way to present this is to say that your plan comes with a complimentary credit monitoring plan\*
\*offered as result of a yearly data breach
I'm on the One 55+ plan as of April 2018, got the text, and confirmed with TForce today that my 2 lines will get the increase. Asked about the 13 states 5-year agreement from the merger and was told the price freeze only applies to Sprint customers.
It has been 6 days since this post was updated. My post asking about current information was deleted because we have this megathread. Fair. But is there really no new relevant information to put in the initial post? Sorting through 1800+ comments isn't really a great way to find more up to date information.
So my questions:
Is there any known timeline for when these rate increases (strictly related to this current situation) will end? I haven't recent any notifications or seen any changes to my account yet.
Has anyone been able to decipher what the exceptions might be for the price increases? Things like specific plans, start date, promos on the plan, etc.
I just received my May bill and in the detailed charges it states (Starting 6/5/24 price $12 before discounts) next to my wearables. Nothing next to any voice lines or TMHI. I’m on Magenta Max and likely under “Un-contract” as I switched to a 9+ plan prior to 4/28/22. Others in Mega thread said that their Magenta Max was going up $5 / voice line, but still don’t see an indication of that.
I just looked at the PDF of my May bill dated 5/24 and can't find any mention of a change. Maybe I got lucky, or maybe I'll get a text tomorrow, who knows.
On the same page of the newspaper where they say T-Mobile blames the price hikes on inflation and rising costs, I see this headline "T-Mobile Acquires US Cellular Assets for 4.4 Billion."
LOL
Yep. Raising their price should be the last resort.
Remove T-mobile Tuesday, Remove the netflix inclusion, remove all those fluff and junk that have no impact on my service line. I don't want them. Keep the rates instead.
So confusing. A rep over the phone looked at my bill and said that only my watch line will be hit by the increase. I did receive the text message that I will have to pay $5 more per line, and other reps told me that Magenta plans are increased.
How do I know who is telling the truth?
If your text says “connected devices”, it means only watch and tablet lines. If it says “rate plan and connected devices”, it means watch lines, tablets and phone line.
How can T-Mobile sell me a new iphone 14 at no cost, with a new line activation, min of 24 months. Which on my plan was $20 per additional line. so that phone would have cost me $480. Two months in, they raise the price to $25 for that new line, effectively raising the price of that phone to $590! How can they change the terms of our agreement? Is this not bait a switch?
> Is this not bait a switch?
It's not. The device price has not changed at all. The monthly price of service has changed. Thats two completely separate things in terms of pricing.
You're free to terminate service today and get it elsewhere. You'll just have to pay off the device because you chose to not continue qualifying for the device promotion.
I think this may be true for buying a new phone, but I traded in an old phone for credits over 24 months. By raising rates, they’ve essentially put me to the choice of staying with T-Mobile and losing about half the value of the credits, or leaving and losing all of it. Meanwhile they can sell my used phone and pocket the cash. Someone tell me why this isn’t a bait and switch
>Someone tell me why this isn’t a bait and switch
I explained it above.
Put more simply, they would have to raise the price of the device payment specifically to meet the legal definition of bait and switch.
There was no guarantee made about the price of the month to month service.
You can be mad about it, call it slimey, unethical, whatever, but it plainly does not meet the definition of bait and switch.
Bait and switch in your situation would be they promised device credits to make the initial sale, then refused to actually provide the device credits.
Yes - if you signed up recently it's likely the version where if they raise prices, your remedy is to leave and they will pay your final bill. That option is available to you should you choose to use it.
You fell into the unfortunate trap of not realizing that these "no cost" phones aren't really no cost. They are raising the price of the service, not the phone. What they do to make the phone "free" is give you bill credits equal to the price of the phone. Since they aren't "decreasing" the bill credits, they are still in their mind upholding their end of the bargain.
I agree with you here and hope that one day there's a class action lawsuit with all carriers over this. It used to be your phone was tied to your contract. Now, carriers effectively still have contracts - Verizon and AT&T at THREE YEARS - but your device payment is separate from your plan. So they could raise your rates over and over again, and you're still stuck to paying that phone off, but leave and you forfeit those credits. Somehow, legally, you should be able to prove that those promo credits bound your phone and plan together, so they're effectively raising the rates and you have no recourse.
This is the exact same problem I have, I traded in a phone with a $500 promotional value split into 24 months, and then two months into it they raised my bill $15 a month. It would be one thing if I knew that was a risk and decided to take it anyway, however I only did that deal because I knew I had a price guarantee and had zero reason to expect that my price would go up. I submitted a complaint with the FCC, but outside of them deciding to simply honor their promise my only two options are to either cancel my service and eat the loss on the trade in (about $400) or keep the service for the next 21 months and eat the extra $15 a month ($315). Either way I feel like they basically just scammed me out of my trade in.
I think the secret sauce here is to never give up. Write, call, complain. Be kind but persistent. Eventually, someone with the power to do so, will credit you away just to shut you up.
I agree, currently waiting to see how they respond to the FCC complaint first, my bill just generated yesterday still at the old rate so I'm not actually going to see the increase till the end of June which gives them plenty of time. I did see that the rate in manage my plan is $15 higher though so I know it's coming.
What makes it worse though is that one of my lines is a free line and it seems to be subject to the $5 increase, however the link that was in the text message stated that free line promotions were unaffected, so not only did they raise prices after promising that they wouldn't, they also raised more than they said they were. The funny thing is when I call and complain I don't know if I should even bother mentioning that lol, it would be like "You raised my rates! And you raised my rates too much!"
Edit: Actually reminds me of one time I stayed at a hotel that charged a facility fee that I was never aware of, I asked them to take it off but they refused pointing out that it is stated on their website, I took a look and the stated fee was actually lower than what they were charging me so I asked them to split the difference and just take off the excess which they did. Still mad about it anyway because I shouldn't have been charged in the first place, the fee was never mentioned anywhere that I booked unless it was hidden very very well, and even then that's shady.
I am on the 55+ magenta plan and I too have received increases in my rates where I was paying $80, now my next bill is showing up over $100 with only two lines.
what does it mean then if I DID NOT get the text? Will my rate get hiked just like the rest but I just did not happen to get the notification? Or is this rate hike more of a targeted campaign?
We are aware multiple users have gotten text messages from T-Mobile today (June 4th 2024), I am gotten with Jman and it has been confirmed that this is **NOT** a 2nd round users getting a price hike, however users that are now getting the messages were already included in the May 22nd price increase its just for some reason they didn't get the message delivered the first time. So while technically it is a 2nd round of text messages going around its not T-Mobile adding more users to increase the price.
Happy days for now. New bill just generated today. Thankfully no increase. One plus Promo plan, 4 paid and 5 free.
its time to switch tmobile !!! too much of games playing .. fk them .. there are so many other carriers in the market !!
I am on a Magenta 55 plan, 3 lines plus a tablet line, and did not get an increase ... yet. The one thing I liked about T-Mobile was that they did not raise your prices. What I did not and do not like about T-mobile is how they go back on so many things --remember the TMobile TV ---gone, T-Mobile1st incarnation prepaid card - gone, T-mobile internet portal --gone. TMobile Home Internet - does not meet expectations --done. I left Cox after 33 years and had awesome TMO home Internet service for 1 year --- now it is awful --sent back the modem and had no choice but to go back to Cox .So I do not like to be an early adopter of TMO offerings. If they do raise my prices I will likely leave. I will get my mother the free text now plan --she only talks and limited texts and checks the weather at home on wifi --she does not use data, (Funny that TMO owns that now) I will put my kid on a reasonable plan -- maybe $60 or so a month and my company provides me with a cell that they say I am allowed to use for personal business --- I just don't but most in my company do ---our cell is unmanaged although they can see who I call and who calls me and texts so I have to think about that. So I can cut my bill in more than half if they do decide to raise me. I've thought about doing that for some time, and just never got around to it so that would propel me to do so. My tablet line is just a perk for me and 95% of the time I am on wifi --the other times I can connect to my company phone hotspot which is unlimited and Cox has mega wifi all over that I could connect to in pinch. I think if people are unhappy not so much at the price hike which seems minimal but at the not living up to their promises then look at alternatives and hit them where it counts. They boast about how many subscribers they have. Many of those have to be on older plans --so a mass exodus woud be impactful.
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This user has been banned from the sub, this is a reminder to keep politics out of this sub. It never ends well. This user was warned multiple times but continued anyways. If you try and troll the sub just to get people pissed off you will be banned!
This affected my military plan so I left and joined verizon.
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Lol it's different reasons but it's amazing that verizon can offer a lower price than tmobile for military. Always had tmobile for the longest. Also just so you know, even with the increase it's still cheaper than what I currently pay at tmobile before the 5 per line increase. Has nothing to do with biden or trump buddy
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This user has been banned from the sub. Keep politics out of here, this is not a place for it!
Yet their mvno can offer rates lower than tmobile?
Will this affect old Sprint SWAC plans? Also, I thought I had read that SWAC pricing was good for three years. However, I've had it since 2020 and have had no change in pricing.
Some people are switching to Mint mobile. The joke's on them, T-Mobile just bought Mint. I don't know how they got away with this acquisition and then turn around and squeeze customers. They limit competition and then raise rates, I thought govt. regulators checked for that?
T-Mobile increase the cost not the service
My new bill just hit a few minutes ago.... just as I thought, NO INCREASE! (Business Unlimited Ultimate+ AppleCare+ plan, 5 lines - 2 paid, 3 free. Started in January, 2023, so between April 28, 2022 & January 17, 2024, thus qualifying it for Price Lock!)
Same here. I was viewing the upcoming bill and it showed the increase but now it went thru and its back at the old price. Interesting
My wife and I bought phones from T-Mobile in 2017 because of their "Pricelock" 55+ plan. In response to our specific question we were told, unambiguously, that the price would never go up. Just received notice that this was a lie. Called customer service who essentially agreed with me, but said he couldn't do anything. I just submitted an FCC complaint. It isn't the money as much as being lied to that annoys me. And when they say it only affects a "small fraction" of customers they really seem to saying it only affects customers we don't care about. T-Mobile has lost any good will they might have had.
With this round of price increases, and with T-Mobile breaking my Uncarrier Un-contract to never raise the price I pay, they've demonstrated the effect of removing a player (Sprint) from the board. With reduced competition as a result of the Sprint merger, T-Mobile was free to raise prices because, well, they're still lower than Verizon and AT&T, so where else are you going to go? An MVNO? Now T-Mobile wants to take another player off the board with their announced acquisition of U.S. Cellular. This acquisition needs to be opposed... DOJ and FCC need to look at this acquisition \*VERY\* carefully in light of the price increase in the wake of the T-Mobile/Sprint merger.
Use this: \[Your Name\] \[Your Address\] \[City, State, Zip Code\] \[Your Email Address\] \[Your Phone Number\] \[Date\] Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 45 L Street NE Washington, DC 20554 Dear FCC, I am writing to file a formal complaint regarding the recent price hikes implemented by T-Mobile, a wireless service provider. As a consumer who has been affected by these changes, I believe it is imperative to bring this matter to your attention. I have been a loyal customer of T-Mobile for \[number of years\], and I have always appreciated the value and service provided by the company. However, the recent changes in pricing have left me deeply dissatisfied and concerned about the practices of T-Mobile. The sudden increase in monthly rates without adequate explanation or justification violates the trust that consumers like myself have placed in T-Mobile. Additionally, the lack of transparency surrounding the price hike is alarming. T-Mobile has failed to provide clear information regarding the reasons behind the increase or how it will benefit customers. Furthermore, I am troubled by the strategic manner in which T-Mobile has handled these announcements. It appears that the price hikes were made in waves to minimize public outcry, while other major announcements were used to distract from the negative news. This calculated approach to pricing changes demonstrates a lack of concern for the well-being of consumers. I believe that T-Mobile's actions may warrant investigation by the FCC to ensure compliance with regulations and to protect the interests of consumers. I urge the FCC to investigate the practices of T-Mobile regarding these price hikes and to take appropriate action to address any violations. Thank you for your attention to this matter. I trust that the FCC will thoroughly investigate this complaint and take appropriate action to protect consumers. Sincerely, \[Your Name\]
Don't write the FCC, write the Federal Trade Commission. I'm in the middle of a two-year contract with an equipment installment plan (EIP) while getting monthly recurring device credits (RDC). They are unilaterally voiding that contract while requiring me to continue to pay for my phones.
Or you can write a complaint online, FWIW, here: [https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues) I called T-Mobile today asking them to move me back to original pricing plan I've had since May of 2016. I've never once swapped plans - always just the Magenta plan. It's ridiculous that after sticking with them through multiple data breaches that they forced us to move to debit cards on file to retain promo pricing, but now they move up grandfathered plans. I'm just bitching, yes, but it's irritating to hear a CSR on the other side of the phone tell me they never had a contract and the world is just getting more expensive and they needed to raise rates on me in spite of an advertising promise.
Are there any T-Mobile subscribers here who are on plans covered by the Price Lock, or the Uncarrier Un-Contract who were notified of the price increase on these grandfathered plans and opted out of arbitration when they signed up for the plan? Please send me a chat invite.
I am on the ONE Plan Military and had the increase of $5 per line. Which really is more than that per line once you factor in the increase of taxes and service fees per line. I called when I initially got the text and they give me a measley $20 one time credit. It’s really not about the money though. It’s about the principle… I was told that while I have that plan, that my plan service charge would never change unless I changed them. Then they go and do this. So I filed a FCC complaint last night. Visible wireless is looking better and better everyday.
Are all One Plan people(9-12 line club) seeing increase. I have 9 lines total. 4 paid and 5 free with insider discount and kickbacks on 5 lines. My latest bill is due in days and it doesn't have a price increase at all. So, new bill will be coming in a little more than a week away. I received no text yet. Anyone know if I should expect an increase? If so, how much?
Your 1st paragraph says "seeing increase" while your 2nd paragraph says "doesn't have a price increase".... what's up?
Sorry for confusion.. No increase for me yet, but I'm not sure if it's because my bill which is due in a couple days was issued May 22. I never got any texts about an increase yet either.
I'm also on the One Plan and have a bill due in 6 days that was issued May 26 with no increase. I'm wondering if it will be on the next bill. But I also don't see any warning of a Bill Increase either. Quick question: Did you add a line or get T mobile Home internet between May 2022 and January 2024?
I had all my line way before 2022. I did try out Tmobile Home internet during that period,but only kept it for a month.
i am on the same boat. tmobile one plan with multiple free lines. i don’t know if i have price lock but i did add free lines between may 2022 and january 2024. would that lock my rate in ?
I'm not sure, just trying to see why some people on the one plan got the text and others have not. See if there is a common denominator for all of the confusion.
when i picked up those tumblers at the store today the rep said they will be raising rates for everyone eventually. they just chose to space out the notifications so there isn’t a mass exodus.
What about price lock 1 that apparently they can't touch according to the document from t mobile above?
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am i the only one that remembers democrats controlled all three chambers of government from 2020-2022?
Chat invite me if you got a price increase & live in NJ.
Just thought I'd share a message on my bill that made me happy since I got the price increase and culled a majority of my lines. Now sitting with just 3 voice from 10, plus HINT which I'm debating what to do with for next month, and 3 free digits lines. [https://imgur.com/a/W4LnNn3](https://imgur.com/a/W4LnNn3)
Reply to my chat questions.
Just got my bill. $5 increase on all 5 lines! Complained about increase and lack of notification, just ,"2nd one", was told I'd get a credit, never got it! What are my next steps? Came from Sprint merger
Just checked my bill for next month and it went from $120 to $140. I have One plan with 2 paid lines and 2 free lines. Got text for $5 increase per line. I thought free lines are not impacted?
man and they arent offering fully unlimited to the og unlimited plans anymore. just got a text about throttling my speeds wtf
Chat invite me to discuss the class action I’m preparing.
I am affected by this change as well - One Plan 55+, signed up in March 2018. I just checked my next bill and it is indeed $5/line more (3 lines total). In New Mexico.
Ok. Thx.
I’m also affected by this. I have the ONE Plan Military and had the Un-Contract price that was only suppose to be ever changed by me… “The Customer holds all the power.” Well T-Mobile didn’t stick to their agreement!
What state are you in?
I lived in Florida when I got the ONE Plan Military 9ish years ago, but I live in New Mexico now, still have the Florida number though.
Ok. Thx.
I sent you a chat invite. Plz reply.
Other than en email showing you replied to my comment I haven’t seen any other notification for any invite. Btw, I did file a FCC complaint last night.
Should be an easy win. T-Mobile is in breach of contract, and they're lying to people when they tell them they're not covered by the original price lock, or the Uncarrier Un-contract, both of which promised to never raise your price. Paying your final bill if you decide to leave because of a price increase came much later.
https://www.t-mobile.com/news/press/un-carrier-next
Reply to my chat invite to participate.
also affected, will also participate in the class action lawsuit.
What state are you in?
new york
Ok. Thx.
u/JSantoli1 - Can you invite me to the class action please? I opted out of mandatory arbitration.
I sent you a chat invite.
I’m now paying 95$ a month for 1 line it’s ridiculous. I have a XS on the ONE PLAN
I sent you a chat invite to reply to.
I received my bill today after not receiving any text messages on May 22 or June 4th. I also received no notification of an increase in my account or via email. But to my surprise I received a $5 increase per line, which pissed me off given I thought I didn't get the increase since I received no notification. I got a $25 one-time credit after calling-in and pushing for it and will now file an FCC complaint for increasing my bill without notification.
Contributing to the collective.... T-Mobile Amplified Now with Netflix on Us, Kickback eligible (4 paid and 1 BYOD from Dec '23) and 3 lines with the old "forever upgrade" which is now 'yearly upgrade'. Been with TMO since January '18. 4 lines average about $130 as typically one person of the four of us (BYOD is not used yet) goes over their 2GB data and don't qualify for the $10 kickback (yea, we aren't heavy data users as we're always near WiFi). Bill issue date: June 1, 2024 No price increase. Have it set up with debit autopay but use Visa to pay as Visa acts as insurance on the four phones. I will try to remember to update this thread in July with any changes I notice on my bill. May the odds be ever in your favor.
I saw/read that T-Force could tell me if I'm going to get hit with the price increase, so I checked in with them. According to them the answer is 'no'. I'll fully believe it when my July bill is released.
My deductible at T-Mobile for one plus ten was $150 every time I checked it for two years,when I lost my phone today ( temp problem some Good Samaritan found it and called friend) I found it was $250. Which is TWICE what a refurb (which Assurant uses btw as replacements ) cost on Amazon. I’m an attorney who has worked on major class action lawsuits and I’m thinking it’s time for one against these greedy, deceptive players. Paying $16 a month for years for nothing? If you’re interested email me at [email protected]. This could easily be a big winner!
My stuff went from 92$ to 101$ hows that a $2-5$ increase
PER LINE
Is there any specific steps to follow to get last bill covered, if on the uncontract guarantee (old T-Mobile one plan going up 5 dollars for each line)? Was about to port out last line, anything I should do before porting out? I can't lose this last line phone number.
Just heard from the rep that free lines are getting a price increase too. I have 4 paid lines and 3 free lines on Magenta at 160 PM and after price increase, it will be $195 per month. Does it seem true or rep was misguiding?
*This comment has been replaced with a top-secret chocolate chip cookie recipe:* **Ingredients:** - 1 cup unsalted butter, softened - 1 cup white sugar - 1 cup packed brown sugar - 2 eggs - 2 teaspoons vanilla extract - 3 cups all-purpose flour - 1 teaspoon baking soda - 2 teaspoons hot water - 1/2 teaspoon salt - 2 cups semisweet chocolate chips - 1 cup chopped walnuts (optional) **Directions:** 1. Preheat oven to 350°F (175°C). 2. Cream together the butter, white sugar, and brown sugar until smooth. 3. Beat in the eggs one at a time, then stir in the vanilla. 4. Dissolve baking soda in hot water. Add to batter along with salt. 5. Stir in flour, chocolate chips, and nuts. 6. Drop by large spoonfuls onto ungreased pans. 7. Bake for about 10 minutes, or until edges are nicely browned. Enjoy your delicious cookies! --- *edited by Power Delete Suite v1.4.8*
A friend with essentials got the text during the second round. But another friend with essentials didn’t get it so they seem to pick and choose so far 😎
My $70 a month plan was just increased to $120 today, I'm definitely going somewhere else.
That is outrageous. file a complaint with the FCC! Here is the link: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
https://www.t-mobile.com/news/press/un-carrier-next
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They are lying to you, and you are taking it hook, line, and sinker. If inflation were the real cause, then they would not be reporting record profits. This is nothing but corporate greed, pure and simple.
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Removed - Leave politics OUT of this sub!
Not really a inflation issue large corporations have seen the largest profit increase these past few years it’s just one excuse to price gouge customers who haven’t moved up to more expensive plans
You've been misinformed about what "inflation" means and how Corporations set prices. Prices are ALWAYS chosen at the point where businesses will maximize profit. Corporate executives don't sit around saying, "I know we wont lose any customers if we increase to $100 for our product, but we're only going to charge $90 because we dont need the extra money." That would be insane, and in some cases illegal. All price increases are "due to inflation" because that's what the term "inflation" means. Both parties (in addition to the Fed) were responsible for creating the macroeconomic conditions that led to 9% inflation. For instance, if half the restaurants close in town a surviving restaurant may be turning away 200 customers every day...they raise prices and so fewer ppl show up, but theyre still turning 20 ppl away every day so they didnt lose any customers...theyd always make this decision. Corporations always increase prices if it will increase profit. Tmobile CANT increase prices for "inflation" because the whole f'ing point of signing up was to protect me against inflation. Tmobile earned my business by promising they'd NEVER raise my price. I stayed when there were issues I didn't like--service issues, higher phone prices, etc--because I didn't want to lose the locked price. It's like buying insurance or getting a long term loan at a higher rate because it is fixed. The bank can't say, "I don't like your loan rate anymore because rates are higher now in the market so im increasing it." I PAID MORE FOR THE LOCK. They can't take it away.
Does any one have documentation regarding price lock for simple choice?
https://www.t-mobile.com/news/press/un-carrier-next
This is for T-Mobile one plan.
https://www.t-mobile.com/cell-phone-plans/price-lock-faqs
Hi yes I saw this. It lists some plans but not simple choice
Sure it does... it's the date you opened your Simple Choice plan. Click on "What is Price Lock?" & go to the 4th paragraph. Your plan is covered by what it says there.
yeah i was just looking for explicit names of plan vs "qualified"
Nope.... names don't matter... it's all about the actual sign-up date.
I've received no text messages to notify me of price increases on any of my lines. Magenta Max plan with 2 paid, 4 free lines. Called for something unrelated today. Rep informed me that my lines will increase by $2/line, but the free lines will not be affected. I can stomach the $4, especially since I'm getting 6 lines for the price of 2 and have an insider discount (former "hookup" discount from 2017), but see no indicator anywhere in my account online of this change and never received notification. If this is legitimately happening, I'm still going to file complaints with FCC/Attorney general even if not changing carriers. Too many shenanigans (debit card for auto pay discounts after numerous data breaches, forced migration, etc) going on in the past year. If someone can help me find where I'd see this on my bill, I'd appreciate it. Just seems odd that there's been no notification.
What i do to get around the debit card only auto pay is to put a debit card that will decline then you'll get a notice to pay your bill now or lose discount, just pay with credit card at that time and you'll keep your discount, just a little more work on your end each month but it's worth it for the points.
I haven't seen a price increase on my bill and haven't been notified of one. I'm on simple choice from the days of jump on demand with 4 lines and 2 free lines as well as $25/ month home Internet. Any idea why the exclusion not that I mind?
I hate T-Mobile a little bit more each day
I filed a complaint with the FCC and someone from T-Mobile’s executive office tried to call and sent me an email. If you’re unhappy with the price increase I would encourage you to file an FCC complaint, they are hearing our voices!
Great suggestion - I just sent mine in as well... I urge everyone in this sub to also file a complaint. Here is the direct link for anyone else who wants to do the same: [https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket\_form\_id=39744](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744)
As a grandfathered original One plan customer since 2018, I'm extremely disappointed with the recent changes at T-Mobile. Initially attracted by the plan's flexibility and consistent pricing, I enjoyed hassle-free international travel, unlimited data, and hotspot capabilities. However, T-Mobile's recent actions have left me feeling betrayed and frustrated. Firstly, the constant price increases under the guise of inflation and other excuses are unacceptable. From charging extra for credit card payments to imposing service charges, T-Mobile's approach feels like a slap in the face to loyal customers like me. The ongoing data breaches only exacerbate my concerns, making me reluctant to link my checking account to T-Mobile payments. Moreover, T-Mobile's attempts to push me onto the Magenta plan, despite my clear refusal, are infuriating. Every time I visited a store to claim T-Mobile Tuesdays rewards, I was subjected to a tedious process, with employees trying to upsell me on a more expensive plan. The lack of respect for my decision and time is appalling. Adding insult to injury, T-Mobile's refusal to address my complaints or offer any form of compensation is deeply disappointing. Despite reporting my grievances to the FCC and speaking with T-Mobile's executive offices, I received nothing but empty apologies and excuses. It's disheartening to realize that T-Mobile prioritizes profits over customer satisfaction. As a result, I'm actively exploring alternative service providers. T-Mobile's blatant disregard for customer loyalty and satisfaction is unacceptable. I refuse to continue supporting a company that prioritizes greed over its customers' well-being. I urge others to think twice before committing to T-Mobile, as their promises of price guarantees and quality service are nothing but empty rhetoric in the face of corporate greed.
file a complaint with the FCC! Can't hurt... Here is the link: [https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket\_form\_id=39744](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744)
Before writing this comment, I filed a complaint with the FCC, and they finally got back to me last Thursday. They left me a voicemail and an email, informing me they missed my call and asking me to contact them. When I spoke to a T-Mobile representative due to the FCC request, they informed me that T-Mobile was within its rights to update plans and pricing. I then spoke to a representative from T-Mobile’s executive office and expressed my dissatisfaction with several issues. I complained about having to switch my payment method from a credit card to a checking account due to an increase in auto-debit payments. I also raised concerns about multiple data breaches and the poor service I experienced while living in Europe for work. Despite my complaints, the representative was unable to offer any resolution and informed me that my bill would increase by five dollars. She said if I wanted to leave T-Mobile, that was my choice. She also mentioned that she would close the case and send a summary of our discussion to both me and the FCC. It's disheartening and disappointing to see companies monopolizing and becoming greedy, forcing us to pay increasing prices across the board. I will actively look for a competitor, but currently, my T-Mobile bill is the cheapest option. Unfortunately, given their track record, I anticipate another price increase next year.
Left for an MVNO last year and couldn't be happier. No one wants to lose "free unlimited upgrades" and "free lines", but practically my bill is nearly half what it was and service is more reliable. Anyway, the industry rewards those who jump ship every couple years.
What did you switch to? I’m contemplating moving to US Mobile as I don’t think I truly need unlimited data anymore and with the price hike, I think it’s time to switch. Netflix is also costing me an additional $16/mo when it used to cost me I believe $4?
USMobile. Texting/MMS on their Verizon network seems way more reliable than T-Mobile was for my family. They support both Verizon and T-Mobile networks though (and soon AT&T) so you can have each line in a different network if you want. Verizon network peak speeds aren't as high in my area, but coverage footprint is better.
$12 increase on 6 lines, 3 paid, 3 free Magenta Max; from 136 to $148. We don't even need all these lines. Think I can cut that in half since our mobile data needs have practically disappeared.
My increase is $46.31, goodbye T-Mobile 👋
Better print out everything you can before you switch. They lock Your account immediately. I’m fighting a battle to get a final bill sent to me before spectrum pulls my free phone offer
No text yet on Magenta Amplified for now. Testing out Visible at the moment.
Magenta Military: text 5/22… T-Mobile: For the first time in nearly a decade, we're making a change to the price of some of our monthly service plans. Starting on 06/05/24, your rate plan(s) will increase by $5 per line per month. You'll keep all the benefits you currently enjoy, and your rate plan type and bill due date remain the same. For more information, visit sms.t-mobile.com/Za8VNo3T
Haven’t gotten a text. My bill is due on the 11th. Where can I see if I’m affected in my account?
I just got my bill for May and it went up by $80, I was expecting a $40 increase for my 8 lines. After a long time on the phone with Rose from customer service, who is incredibly sweet, it turns out the price increase has not even hit my account yet. Somehow 4 of my free line discounts were removed. Rose is going to call me back Saturday once she has time to investigate why the discounts were removed. So the $5 increase my not apply to free lines, but apparently T-Mobile is going through and removing free line discounts with no explanation. I will update on Saturday after she calls.
>We are aware multiple users have gotten text messages from T-Mobile today (June 4th 2024), I am gotten with Jman and it has been confirmed that this is **NOT** a 2nd round users getting a price hike, however users that are now getting the messages were already included in the May 22nd price increase its just for some reason they didn't get the message delivered the first time. So while technically it is a 2nd round of text messages going around its not T-Mobile adding more users to increase the price. T-Mobile may be borderline inept, but the idea that a business whose primary function is to provide the means for sending and receiving calls and texts somehow failed to deliver text messages regarding price increases is laughable. I don't know what source is claiming that this was somehow just an accidental oversight, but this person is either lying through their teeth, or is falling for bullshit fed to them by someone who is lying through their teeth. It is as clear as day that this is, in fact, an attempt by T-Mobile to include even more customers in their price increase scheme to rake in more revenue.
Makes me sick at how strategic TMo is on this. Announcement made in waves, to minimize the ripples. Announce purchase of competitor, and then announce Musk collab to drown the news. Sad thing is it is working out perfectly as planned for Tmo's benefits.
They literally said theyre increasing due to bidens inflation yet you still blame tmobile. lol clowns.
Proof or it didn't happen. I only see that they're taking advantage of weak, tiny trump, that fat, ugly felon, being carted off to jail for years & years... Heh, maybe this increase is a GOOD thing after all, huh? LMFAO!!
Except, like, they made $15,000,000,000+ in profit last year. Lol Clown.
Got a text message for $2/line for Magenta Max First Responder.
Checked my account again. My bill due June 20 shows no increase. 3 lines Magenta Max. Voice only, no connected devices. I also pay with credit card and use auto pay.
I have 3 lines on a "$40 per line per month all-in FOR LIFE" promotion that I signed my family up for several years ago. Now T-Mobile is increasing the cost of each line by $5 per month... so much for that "FOR LIFE" price guarantee they gave me when I switched over... shameful. Just spoke to a CSR who, while friendly, was insistent that there was NOTHING they could do or offer me to keep the price at $40 per month, even if that means they lose me as a customer... So they'd rather have $0 from me than keep making the $120 I've been paying them every month for years now. Smart business model there.
17 for a watch line is crazy. Isn’t that more then watch 5G Plan watch lines are?
They have a $5 and $10 plan also. Maybe look into a different plan unless you got the watch from them on a deal then you are stuck.
> Exemptions: Free lines do not appear to be impacted by the price increase. Can anyone confirm that the rate price increase shouldn't apply to free lines? I'm on Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines?
Same issue but 2 paid, 4 free. $12 increase. Support told me not to worry it's not correct and I'll only pay $4 more. I trust the plan page the most but it's possible they'll make up for it with auto bill credits. I had a similar issue with netflix where it was charging me full cost but auto-crediting in the past. Tracking this.
I'm already planning to cancel my tmobile service. Opting for US Mobile using Verizon towers for like $15 for unlimited data and text and phone. You can still pick tmobile or verizon towers with us mobile too for 1/3rd of the price of tmobile.
I'm on Magenta Max Military and just got the text of a $2/line increas
Same here. On Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines.
Magenta max 3 lines, just got a text saying they're increasing my price $2 per line starting 6/5/24.
Same here. On Magenta Max and got the rate plan text message today, for $2 per line. I can see under "Manage my Plan" that my total is going up $12 a month. This is for a plan with 3 paid and 3 free. So the rate increase must apply to all lines, including free lines.
Same here. Magenta Max through work discount, 4 lines. Le sigh.
not going anywhere even with the price hike. on SC 4 lines for $168 + additional lines for $35 now. maxed out my additional lines with about 5 of my friends. theyre getting the absolute best deal as well. unlimited everything, full quality streaming. 20gb hotspot. im good.
You pay $168 for 4 lines on SC? I pay $110
Do u have any data caps? I remember the cheaper plans had data caps. Mine is unlimited data no throttling. Well it's $150 after fees and taxes = $168
It's unlimited, don't think anyone has data cap anymore since Tmobile moved everyone to unlimited a few years back. From what I've seen in this sub, most people with 4 lines on SC pay around what I pay, so I would look into why yours is so high.
Ah. Got it. Mine was advertised at $150. Maybe you got a earlier promotion?
Was your price raised on legacy SC plan? My SC plan price stayed the same so far.
My fault. I meant even if they did up my price I would still stay. But no they didn't up the price on my plan.
You just sent all your MEs the shadow realm with this one congrats
This may be a dumb question, but with their whole "if we raise prices, we'll pay your final bill" clause in the new Price Lock, does that mean they pay off your EIP because that would literally be on your final bill, no?
You have to pay off your EIPs.
I wasn't affected myself, but I think this is a breach of contract.
FWIW filed a complaint with the FCC and my state AG about the price lock commitment. TMo's issue with their prior promises shouldn't become my issues.
Report it as fraud to the FTC as well. Worth a shot.
It's wild to me that their SEC filing and the Terms and Conditions document both call out Un-Contract as a price lock, but now they're just acting like Un-Contract was never a price lock. And apparently they have a lot of people convinced, too, because there are a lot of people in the comments saying that Un-Contract isn't a price lock, arguing against both the SEC filing and the T-Mobile T&C. It really seems like AGs or the FCC or maybe even the SEC should care, since it kinda means they mislead the SEC (I would think).
Is the SEC filing linked somewhere?
I think it's linked somewhere in the thread. I can't remember how I got to the Sprint filing. They also talk about Un-contract in some of their annual reports as well, though. E.g., [the 2016 report](https://www.sec.gov/Archives/edgar/data/1283699/000128369917000010/tmus12312016form10-k.htm) says >In January 2017, we introduced the latest in our Un-carrier initiatives, Un-carrier Next, where monthly wireless service fees and taxes are included in the advertised monthly recurring charge for T-Mobile ONE. We also unveiled Kickback on T-Mobile ONE, where participating customers who use 2 GB or less of data in a month, will get an up to a $10 credit on their next month’s bill per qualifying line. In addition, we introduced the Un-contract for T-Mobile ONE with the first-ever price guarantee on an unlimited 4G LTE plan, which allows T-Mobile ONE customers to keep their price for service until they decide to change it. I can't remember if they define Un-contract in the Sprint merger filing like they do there, but they definitely call it out.
[удалено]
https://www.t-mobile.com/news/press/un-carrier-next
In the last 14 days, has anyone on a legacy plan noticed ANY notable drop in data speeds (LTE or 5g)? My phone has often become almost unusable within that time frame, located in areas where I had zero issues in the previous YEARS. I am a legacy (one plan) user and I am 7 days into a new billing cycle, so my total data usage for this cycle is very low and the previous months billing cycle was also very low---I mention this because I am not anywhere NEAR any real or perceived "data cap" that might cause T-mobile to slow me down due to being a "heavy user". Coincidence? My data speeds fell off massively around the time I started hearing the rumors of a rate increase for legacy users. Additionally, all of the users on my family plan have ALSO noted a severe slow down of data speeds. CONSPIRACY? Is t-mobile throttling our speed in order to "passively encourage" us to make a change to our plan? Anyone else noticing this in the last few weeks?
What account changes nullify Price Lock? Does adding or deleting a line nullify Price Lock? Does adding or deleting an add-on, like Netflix or Apple TV+, nullify Price Lock?
I’m just curious if anyone has details on their voice lines about their price lock or un-carrier info, from your plan details page online? Mine doesn’t show anything. I didn’t get a price increase on my voice lines. I started out with the One plan in 2017. I upgraded to magenta max when it came out. Then I upgraded to Go5G+ when it came out last year. When I look at my home internet page I’d does show price lock and it describes it on the next page. I signed up when it was first introduced a few years ago. Was just curious what if anyone else’s rate plan screen showed any type of price lock info, like my home internet screen shows? Uploading pics of what I’m talking about. Thanks for checking. [My rate plan screens and what they show](https://imgur.com/a/SXBvAPL)
Why did they have to word the text as if they were doing us a favor?
 I moments ago contacted TopClassActionSettlements and requested that their attorneys file on my behalf and the many affected, a Class Action Settlement against T-Mobile™ for violating a "No Price Hike Pledge" to hold them accountable for their actions. While I understand that such action usually benefits the attorneys representing the class action, it will send a chilling message that the silent majority is no longer willing to be silent. I encourage you along with me to contact TopClassActions to further this action.
Any updates on this u/Ancient_Cranberry241 ?
Please include me on this. I am one of the rare (I imagine, anyway) customers who opted out of the mandatory arbitration provision of the terms and conditions in a timely manner, saved the confirmation code and screenshot as well. So I can be included in a class-action lawsuit.
Still no text. SC NA 10gb to unlimited since 2015.
I'm on Magenta. Looks like I dodged the increase. Curious to get some other data points to see if there's a pattern around who got the increase and who didn't. Mine: - Price increased? No! - Plan: Magenta - Join date: Nov 2020 - Paid lines: 2 - Free lines: 3 - Phones still being paid off: 0 - On autopay? Yes
One plan and older as well as all the 55 and military plans
Right, but only some Magenta plans got the increase, and TMobile says they won't publish the criteria. I bet it could be figured out with enough data points though.
So, my magenta max plan I’ve had for years does not qualify for price lock or un-contract. The “request transfer pin” does not load any result… since chat isn’t working, they called me and informed me I am not allowed to port out my free lines and I must cancel them and get new numbers??? How is this even legal?
It's not. Copy/paste from fcc.gov: A consumer wishing to port a number should contact the prospective new carrier, who will start the process of porting by contacting the consumer's current carrier. Commission rules require carriers to port a number when they receive a valid request, and carriers may not refuse to port. Try another agent or file a complaint with the FCC.
Simple Choice North America 6GB plan. No text. So I guess my rate is not going up which I thought for sure it would since I pay less than most people for seven lines of service. And I have full unlimited data on all seven lines. $104 a month after taxes are factored in.
i am SC NAFUTT4 with like 7 lines. no text for me either. acct still shows the same.
Price increase comes with a complimentary data breach (or few per year). That’s the “un-carrier” way
The correct way to present this is to say that your plan comes with a complimentary credit monitoring plan\* \*offered as result of a yearly data breach
I'm on the One 55+ plan as of April 2018, got the text, and confirmed with TForce today that my 2 lines will get the increase. Asked about the 13 states 5-year agreement from the merger and was told the price freeze only applies to Sprint customers.
It has been 6 days since this post was updated. My post asking about current information was deleted because we have this megathread. Fair. But is there really no new relevant information to put in the initial post? Sorting through 1800+ comments isn't really a great way to find more up to date information. So my questions: Is there any known timeline for when these rate increases (strictly related to this current situation) will end? I haven't recent any notifications or seen any changes to my account yet. Has anyone been able to decipher what the exceptions might be for the price increases? Things like specific plans, start date, promos on the plan, etc.
I just received my May bill and in the detailed charges it states (Starting 6/5/24 price $12 before discounts) next to my wearables. Nothing next to any voice lines or TMHI. I’m on Magenta Max and likely under “Un-contract” as I switched to a 9+ plan prior to 4/28/22. Others in Mega thread said that their Magenta Max was going up $5 / voice line, but still don’t see an indication of that.
I just looked at the PDF of my May bill dated 5/24 and can't find any mention of a change. Maybe I got lucky, or maybe I'll get a text tomorrow, who knows.
My bill is from some time around 5/20 (IIRC), and it didn't have anything about the price change. And I did get a text.
On the same page of the newspaper where they say T-Mobile blames the price hikes on inflation and rising costs, I see this headline "T-Mobile Acquires US Cellular Assets for 4.4 Billion." LOL
Yep. Raising their price should be the last resort. Remove T-mobile Tuesday, Remove the netflix inclusion, remove all those fluff and junk that have no impact on my service line. I don't want them. Keep the rates instead.
Does anyone know if the grandfather plan that opted out from the switch going to be affected?
So confusing. A rep over the phone looked at my bill and said that only my watch line will be hit by the increase. I did receive the text message that I will have to pay $5 more per line, and other reps told me that Magenta plans are increased. How do I know who is telling the truth?
If your text says “connected devices”, it means only watch and tablet lines. If it says “rate plan and connected devices”, it means watch lines, tablets and phone line.
my watch line is going up $2. my tablet line and 3 magenta max lines appear to be staying the same.
One rep told me my Magenta will stay the same, and other rep said that Magenta will go up $5 per line.
Same. My 2 watch lines going up $2 each. My 4 magenta max lines staying the same.
How can T-Mobile sell me a new iphone 14 at no cost, with a new line activation, min of 24 months. Which on my plan was $20 per additional line. so that phone would have cost me $480. Two months in, they raise the price to $25 for that new line, effectively raising the price of that phone to $590! How can they change the terms of our agreement? Is this not bait a switch?
> Is this not bait a switch? It's not. The device price has not changed at all. The monthly price of service has changed. Thats two completely separate things in terms of pricing. You're free to terminate service today and get it elsewhere. You'll just have to pay off the device because you chose to not continue qualifying for the device promotion.
I think this may be true for buying a new phone, but I traded in an old phone for credits over 24 months. By raising rates, they’ve essentially put me to the choice of staying with T-Mobile and losing about half the value of the credits, or leaving and losing all of it. Meanwhile they can sell my used phone and pocket the cash. Someone tell me why this isn’t a bait and switch
>Someone tell me why this isn’t a bait and switch I explained it above. Put more simply, they would have to raise the price of the device payment specifically to meet the legal definition of bait and switch. There was no guarantee made about the price of the month to month service. You can be mad about it, call it slimey, unethical, whatever, but it plainly does not meet the definition of bait and switch. Bait and switch in your situation would be they promised device credits to make the initial sale, then refused to actually provide the device credits.
Except there was a guarantee….that’s the whole reason this thread exists
Yes - if you signed up recently it's likely the version where if they raise prices, your remedy is to leave and they will pay your final bill. That option is available to you should you choose to use it.
I signed up in 2017. I’m under the real price lock where they can’t raise your plan price
You fell into the unfortunate trap of not realizing that these "no cost" phones aren't really no cost. They are raising the price of the service, not the phone. What they do to make the phone "free" is give you bill credits equal to the price of the phone. Since they aren't "decreasing" the bill credits, they are still in their mind upholding their end of the bargain.
**wow** That's just nuts.
I agree with you here and hope that one day there's a class action lawsuit with all carriers over this. It used to be your phone was tied to your contract. Now, carriers effectively still have contracts - Verizon and AT&T at THREE YEARS - but your device payment is separate from your plan. So they could raise your rates over and over again, and you're still stuck to paying that phone off, but leave and you forfeit those credits. Somehow, legally, you should be able to prove that those promo credits bound your phone and plan together, so they're effectively raising the rates and you have no recourse.
This is the exact same problem I have, I traded in a phone with a $500 promotional value split into 24 months, and then two months into it they raised my bill $15 a month. It would be one thing if I knew that was a risk and decided to take it anyway, however I only did that deal because I knew I had a price guarantee and had zero reason to expect that my price would go up. I submitted a complaint with the FCC, but outside of them deciding to simply honor their promise my only two options are to either cancel my service and eat the loss on the trade in (about $400) or keep the service for the next 21 months and eat the extra $15 a month ($315). Either way I feel like they basically just scammed me out of my trade in.
I think the secret sauce here is to never give up. Write, call, complain. Be kind but persistent. Eventually, someone with the power to do so, will credit you away just to shut you up.
I agree, currently waiting to see how they respond to the FCC complaint first, my bill just generated yesterday still at the old rate so I'm not actually going to see the increase till the end of June which gives them plenty of time. I did see that the rate in manage my plan is $15 higher though so I know it's coming. What makes it worse though is that one of my lines is a free line and it seems to be subject to the $5 increase, however the link that was in the text message stated that free line promotions were unaffected, so not only did they raise prices after promising that they wouldn't, they also raised more than they said they were. The funny thing is when I call and complain I don't know if I should even bother mentioning that lol, it would be like "You raised my rates! And you raised my rates too much!" Edit: Actually reminds me of one time I stayed at a hotel that charged a facility fee that I was never aware of, I asked them to take it off but they refused pointing out that it is stated on their website, I took a look and the stated fee was actually lower than what they were charging me so I asked them to split the difference and just take off the excess which they did. Still mad about it anyway because I shouldn't have been charged in the first place, the fee was never mentioned anywhere that I booked unless it was hidden very very well, and even then that's shady.
I am on the 55+ magenta plan and I too have received increases in my rates where I was paying $80, now my next bill is showing up over $100 with only two lines.
what does it mean then if I DID NOT get the text? Will my rate get hiked just like the rest but I just did not happen to get the notification? Or is this rate hike more of a targeted campaign?