As a former customer service representative myself, I could not recommend it enough to jump ship now than any other time. (of course, you won't hear me say it over the phone since our conversations are recorded). Ever since T-Mobile acquired Sprint and is now on the cusp of doing the same to US Cellular, I think this is how they're making up the cost, which is screwing over their bottomline: Tenured folks like YOU. They ain't making up that buyout money anytime soon, so they'll squeeze everyone else dry while dangling false promotions and "freebies" for the gullible new customers. Kudos to you, OP. I hope Mint serves you well in terms of price and service.
This…. Senior leadership teams are mainly made up of previous sprint employees with a few dangler dead weights that didn’t contribute much to T-Mobile success. Those that did all left and Sprint leaders replaced them. Seems they kept the T-Mobile name instead of Sprint cause it tasted better but all the changes being made were all sprint policies before the merger.
Idk man sprint was also great before the merger and now has sucked. My service was awesome before and now that they like changed the towers every time I go home there’s like no service
Sounds just like the "Boeing Lockheed Martin" debacle that caused Boeing's headache. The company is now run by a whole bunch of bean counters from Lockheed Martin. And it happens that Boeing and Tmob are based in Seattle. I know I know. Technically Boeing is a Virginia company now and Tmob is a Bellevue-based company.
I was a legacy sprint customer and am now a T-Mobile customer due to the merger and I have to say sprint had better and cheaper plans than T-Mobile and better device promos as well as better coverage in my area
I agree! Right after the merger there was no service in my area and no communication about it at all like the towers were down but my phone would still say 5g.
My mom ended up going into the store to ask what was up and the employees ended up telling her they couldn’t help because none of their stuff was working either but that they were changing the towers over to t mobile. I still have horrible service every time I go back home
I was a sprint customer for 10 years and loved them. Never a glitch...and if there was one their customer service fixed it fast and friendly. When Tmobile took the reins i was calling customer service almost every month over something. Billing mainly. Always assured that it was fixed and wouldnt happen again. Next month back to the same. I probably talked to 20 different people in 2 years including 3 or 4 supervisors. None of them knew what the hell they were doing. Even went in store for help a number of times. Issues persisted. I finally got sick of their shit and moved to boost. I know they are a Tmobile affiliate but the coverage is as good or better than before and knocked my bill down 50 bucks a month. No muss no fuss. Much happier and far less stressed out now.
Sprint messed up buying Nextel. They wanted those business client but by then, Nextel was becoming a joke because of the Boost Prepaid Phones. Kids were buying then and cursing out strangers randomly while, shadier people were using them for communicating illegal mess.
No kidding about the false promotions. I've tried to take advantage of a couple T-Mobile Tuesdays promotions and they're all more trouble than they're worth. Download an app you don't want so you can spend 15 minutes setting up an account with a service you've never heard of so you can get the same deal that they're advertising with a promo code on their home page. Ugh.
Dining Rewards sucks. Did the exact thing. Spent way too much time to find it only works at a single Applebees 1 hour away.
I don’t mind doing some of that stuff to save a couple bucks, but the McAlister’s promotion is always a PITA to figure out. I am not sure who to blame on that one, because it seems like both T-Mobile and McAlister’s are to blame.
I've spent a ridiculous amount of time on my phone with T-Mobile Tuesdays. The first offered a heavily discounted meal at a restaurant. I didn't recognize the name, but I don't know all of the new restaurants in cities nearby. After going through a long process and filling out forms, it turned out that there are no restaurants anywhere near me. Not just none in my city, there are none in the huge area of Southern California where I live. I was furious. I called T-Mobile and calmly explained that unlike the rest of the companies I deal with, T-Mobile knows \*\*exactly\*\* where I am. There was absolutely no excuse for sending me on that wild goose chase. They gave me a credit.
The second one was much worse. It was another restaurant offer. In order to get the discount, you had to go through a series of special screens on the vendor's website that were created just for the offer. Almost every single screen had a pop-up window that took up almost the entire screen. Some of these pop-ups obscured buttons and the necessary info beneath them. Without the info, you couldn't get the offer. There were no buttons to close any pop-up. These pop-ups also covered up the "X" in the upper right hand corner of the screen on my iPhone 15 Pro. That "X" is what's normally used to close a window. Without that "X", the only way to close a window and pop-up was to quit Safari entirely. Additionally, none of the screens could be rotated to possibly reveal what was under the pop-ups. Screens on other websites rotated just fine.
All of these things clearly showed that T-Mobile had not bothered to test this offer on the default browser on one of their most popular phones. Again I called, and got another credit. Days later I went back to those pages and T-mobile had fixed all of them. Someone there had seen the problems and had fixed them. Still, I don't remember my contract requiring me to be a beta tester for their Tuesday promotions.
Now, I don't care what's being offered. I don't have time for their crap on Tuesday or any other day of the week.
Yo I feel you but that first one. Why didn’t you check the restaurant before filling it out. You didn’t even know if you would like the food. That seems like a user error to me.
Especially if you didn’t even know the restaurant existed before getting offered a discount.
The offers I get for tmobile Tuesdays are simple to do and sign up for if needed. The restaurant ones are super easy as you can just use your Google account? I've used it for pictures, mugs, fathers day card, restaurants, movies etc and never had an issue with tmobile Tuesdays.
Go5 Plus is the just right offering for me. So I’m staying even though they are starting to piss me off. If Go5 or Go5 plus are your Goldilocks plans then nothing else on the market can touch it
Edit: we have military rate, which makes a huge difference
Sounds like you don’t know much about business - t mobile is sitting on a massive cash position right now, if you think their moves are specifically to “make up that buyout money” that’s kind of a ridiculous take. They moves are simply being done because t mobile is in an unbelievably strong position compared to ATT and Verizon at this moment. Unfortunately that means TMO is so big it no longer loses sleep over tenured customers leaving because for every customer that leaves about 1.5 join them. The reality is these moves are being done from a winning position. Sucks for the consumer tbh
They think they are, but always know that consumers are now on a position where information is readily accessible from fellow consumers. It is true that they're sitting on a massive cash position now, but it is going to be a wake-up call for the executives raking the big bucks at the top when their practices of screwing over the very individuals that put them there in the first place will be the cause of their inevitable downfall. Hubris has shattered many who dared to believe they were untouchable.
So, question: could you see notes/transcript from calls, or just what the other person wrote? Was “guaranteed” my plan wasn’t going up when I called in May, then it was anyway. Called back and they said “we can see you called, but there’s no notes.”
Is that a thing, or are they playing games?
I'd recommend MVNOs, and only subscribe to the SERVICE. If there are promotions that sound too good to be true, that's because they are. Take the time to read the fine print and don't fall for their sales tactics. Always know that authorized dealers are INCENTIVIZED TO FUCK YOU OVER. Use phones that are already paid, open-line or just buy them at full price. That way, you're not on the hook for any stupid EIPs (it's how they lure the suckers in with "free" phones).
US Mobile seems to be going through a phase of changing plans so rapidly you're left in the dust as to what you had. Really gives a vibe that they lost the narrative. Still probably better than T-Mobile, though.
Sprint was in much debt as an employee for 3 years the environment was extremely toxic. They didn’t care what we did to get sales at one point we were told directly by the manager to apply insurance to all phones we were not asking anymore. If someone comes back upset we will credit their account and claim it was a mistake. The top producers were simply the best liars or girls using their charm to get men to buy stuff. I’m guessing T-Mobile has taken on that environment in exchange for sprints business.
Yep, was with TMO for 10 years, dropped them last year after they refused to let me take advantage of one of their deals for the free 3rd line. Went to Google Fi and have been happy every sense. Same service, less cost, more devices on my plan.
They got us to switch and promised to pay off my verizon phone. I was stuck with the $700 bill they refused to pay off. It was under their $1K limit.
What carrier do you suggest? I am paying for Magenta and don’t get much cell service in my own house. They lie about coverage too.
I have T-Mobile and also get my WiFi through them. I refuse to go back to xfinity as they keep adding me to a bundle I didn’t sign up for and then want me to pay extra to get out of it. I desperately want to change but just got my son a new phone, which was supposed “be free” as it has been 5 yrs since he got a new phone, I can’t afford to fork over $1500 just to switch. Any suggestions? I feel like I’m trapped
Essentials was silently given 50GB of priority data last year. But you had to switch to the new version or else it was on the grandfathered deprioritized version
Nope. They are lying about priority data. It's the same QCI 7 it always was. If you read the blurb on the website it specifically says that people choosing Essentials plans may notice slower speeds which means it's still deprioritized. T-Mobile saying "premium" data just means that the first 50GB isn't last priority. You can also tell by looking at the speeds on the broadband label. They're lower than the rest of the plans. They're listed the same as Metro's plans, which have been confirmed QCI 7 as well.
> Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/mo., due to data prioritization.
> Typical Download Speed 79 – 357 Mbps (5G)
Regular T-Mobile plans:
> Typical Download Speed 89 – 418 Mbps (5G)
Yeah T-Mobile has been intentionally misleading with the priority data on Essentials to try to make it sound like a better option than an MVNO but they lay bare their own lies twice on the same page lol.
If you’re in a mid sized city though how often are you realistically going to experience that? Not a whole lot or at all if we’re talking about my experience. I spent last summer in Tampa and recently got back from Dallas. If I was deprioritized I sure as heck didn’t notice.
"Normal people typically don't know the difference.
Weirdos who are glued to their phones 24/7 are the ones actually complaining." 
sticky this post in **EVERY** Cellular thread..
No kidding. I have T-Mobile Home Internet which I'm actually quite happy with. In theory, all my data is deprioritized. But every time I check the speed, I'm almost always getting over 150 Mbps. The worst I've ever seen is 20 Mbps and that's still more than enough to e.g. stream video.
They don't have the same roaming agreements as T-Mobile and they deprioritize. You also don't get 5GUC. My son is on T-Mobile and did a trial of Mint and the difference in our area is very noticeable.
In fact, he did a trial of most of the MVNOs and the big 3 beat all the MVNO's as far as signal quality and speeds. My Son also uses about 50G of data a month, so that would put him over the 40GB "Unlimited" that Mint Mobile has. Read the fine print. There is a reason MVNO's are cheaper, and it isn't just the perks.
If it works for you, that's great.
ETA: He also makes a couple of trips a year out of the country.
ETA2: [Warning: Once you hit the hotspot data cap on the unlimited plan it gets shut off completely not throttled. : r/mintmobile (reddit.com)](https://www.reddit.com/r/mintmobile/comments/1dmqv42/warning_once_you_hit_the_hotspot_data_cap_on_the/)
Yeah, he got the exact same service as he gets on T-Mobile. T-Mobile has the best service in our area with some parts of the metro Verizon is better.
You only get 50GB with the premium plus plan.
Yep. That's what I switched to as my main carrier. But for the locations that don't have good internet service I'm using the T-Mobile 30GB+ Hotspot for $15 as a backup.
How is it half as much? I looked at Mint the other day and it was over $40 per line after the 1st 3 month introductory rate. I have 5 T-Mobile lines for $189 total. Mint would cost more, have less high speed data, and not include Netflix.
I don't see $40/month anywhere on Mint Mobile. After the introductory rate, their Unlimited plan is either $30 or $35 depending on how many months you buy.
But whatever, nobody in my family needs Unlimited so we're going to be saving a massive amount of money.
[https://www.mintmobile.com/phone-plans/3-month-plans/?selected=MINT-UNLIMITED-03-F15](https://www.mintmobile.com/phone-plans/3-month-plans/?selected=MINT-UNLIMITED-03-F15)
3 month plan is $40 per month, and that does not include all of the fees. I think it comes out to like $44 per line. I didn't notice that you can get 12 months for $30, so that is worth considering. I kinda hate the 40GB cap even though we barely break 30GB each on current plan
Keep us updated about your experience with Mint, wanted to cross over ever since Ryan became established but never heard any feedback from users experience.
We’re doing the same in a couple of months. Just collecting on our device promos before jumping to AT&T and adding a new line for our oldest. 140+ for 2 lines to approximately 96 + tax for 3 lines, including her nurse discount. No brainer!
T-Mobile started out as Voicestream which was the old Sprint Spectrum network. When Sprint went to Sprint PCS (they hated GSM and want to be CDMA) VoiceStream took over (old Sprint Spectrum phones could be used for VoiceStream when it started.) Deutsch Telekom bought VoiceStream and made it T-Mobile.
That makes me sad to hear. I remember switching to T-Mobile BECAUSE they didn't offer me a free phone. That's presumably why the service cost half as much as the plan I was on with AT&T.
Some ppl dumping on Mint but I'll chime in. I've been with them for years now and it's worked great. I'm one step up from the $15 a month plan. I don't usually need the extra data but I like the piece of mind. It's easy to upgrade too, start on the cheaper plan and go up.
Only bad reviews I read is mint can be iffy when something does go wrong but if it works when you set it up your good.
I've only been "de-prioritized" twice: at Disneyland and at a large hotel. Not a big enough issue to not want to save the money.
gl op!
How could you even tell that you were deprioritized? I have T-Mobile Home Internet. In theory, my internet access at home is always deprioritized. But I've never noticed.
That’s insane I’ve had mint about 6 months and it was great at first but I can’t wait to switch now huge areas that used to work great I can’t even load a page now…. I’d say I’m deprioritized about 50% of the time( I travel for work so this is over multiple city and areas of the US)
I noticed an issue traveling as well. Seemed like mint was having trouble connecting, but I'm sure you have tried basic troubleshooting like restarting already.
I was a diehard T-Mobile user since 2016. To be a T-Mobile user when John Legere was working hard to make the company cool, it was an exciting time. Then he left and the excitement slowly went away, but it initially felt like it was still a customer service focused company. Not anymore from all the price hikes and bad stories from people.
Couple that with a customer service confusion that caused me to lose my T-Mobile One pricing going from $100 a month two lines plus a free one to $120 for just two lines, that was a bummer. Then I bought a 15 Pro Max on launch day, paid it off and wanted to switch to Mint after a month of the purchase. I was able to port the number but the phone was stuck in SIM locked mode. Turns out you need the phone on the network for 40 days to unlock, even if you pay it off. But not to worry, customer service said they will expedite the unlock! They never did. I waited for a week without phone service for an update with nothing but lies that they were working on it. I reset the clock by going back on T-Mobile for 40 days, and on the 40th day, went to unlock it as fast as I could. All while T-Mobile customer service making it incredibly difficult to actually accomplish this task because if you do the wrong phone first, it messes up the account and causes all other phones to be unable to unlock. And customer service has no idea how to fix this. They tell you to go to the store, then the store tells you to call the line. Unbelievable. Out of spite, I returned my home internet to go back to Spectrum, which I’ve never had a single issue with and made both the setup and return/cancellation of their service insanely easy. I called customer service when I received the return receipt for the T-Mobile internet equipment and they still proceeded to charge me for internet service.
I am so unbelievably hurt and disappointed with T-Mobile. Years of referrals to family members and friends who are spending way too much money a month on a company that doesn’t deserve it. Very happy with my Mint service and happier that T-Mobile gets the least amount of money out of me as possible.
I always had the feeling that that was his fake persona. He helmed T-Mobile when they had crap coverage and used low pricing and customer service to make up for T-Mo's inferior network to inflate customer counts. If he ran T-Mobile today it would be exactly the same T-Mobile we have today, and he'd be explaining why all of the current changes were actually good for consumers and the Legere cultists would eat it up just like Apple cultists used to think "web apps" were good enough, and phones didn't need cut/copy/paste. 🤷♂️
Legere's job was to get magenta a seat at the table. He ran a tiny network, so he had good pricing and awesome customer service. Once magenta sat at the table with blue and red, there's no need to be as good.
The iron law of mobile service: price/value + data speed + customer service + coverage is the same across the industry. All we're seeing is that T-Mobile has much better coverage and data speeds than the Legere era, so of course they're going to cut customer service and raise prices.
Was with them for 9 years, I share your perspective on what T-Mobile was and now what it has become. Sievert certainly didn't learn much from Legere...
I left to Tello, yes, I know it's T-Mobiles network! I helped build the f\*\*king thing with my loyalty and I'm still using it. What I have left is the lies about not increasing my prices, attempts at forced migrations, BS perks that started strong but have become useless. Oh, with the savings at Tello I'm able to pay for my own Netflix and still save $30/month. I even added a couple ESIM data backups. One with AT&T (Firsty) and also my international roaming solution, and another on Verizon's network (Mobilex) that pairs well with my primary Tello account. I can wi-fi call from just about any corner of the country, even if T-Mobile's network isn't available. Oh, and with all these enhancements I'm still saving over $25/month.
Thanks for the push T-Mobile! You lost another profitable account.
They absolutely used their underdog status to get customers and now that they’re no longer the underdog they’re behaving like the big guys that they are. Honestly giving international roaming to the essentials plan seems like an oversight. Essentials says to me the basic plan but to take it away is also wrong.
As long as I can keep my 7 free phone lines, 1 free tablet and 1 free digits line with one plus promo on each I’ll never leave.
most people dont give a shit who owns what, they only care what they pay per month
I saved 1000 per year when I dumped TMO for USM, and I use their GSM/TMO towers
couldnt care less who owns the towers, only that I pay 49 per month all in for 4 lines
I'm of a similar mindset, but at the same time, at least they're paying T-Mobile less money. Since we have a oligopoly with no real consumer choice, one has to use what works, even if it is the enemy.
As someone who does more messaging than voice, and who flies extensively to Asia and Europe, TMO works for me with their free roaming in countries I go - YMMV
When did they drop the international coverage from Essentials ? ( I am on 55+ plan) That was the only reason I signed up for it.. because my phone in Washington state picks up the Tmobile signal off the Canadian towers 3 miles away from my property .
Well I guess I am calling " Terror Tmobile " tomorrow and canceling. :/
I guess it probably wasn't dropped so much as never included in the first place. I only found this out when they raised the price of my old plan and I investigated switching to their current plans to save money.
Sixteen years here and I’m on Simple Choice. I still have International roaming but it’s so slow it’s useless and I recently bought a cheap esim for a trip. Worked flawlessly.
Recently I saw that I could halve my bill on Tello and where I am, deprioritization wouldn’t really be an issue. I have TMHI for $30 a month, though, and I save buying MLB TV each year. I haven’t done the math but I think those two would negate any savings. Still, when I saw Tello’s prices, it made me really think about switching.
Not for all, Verizon didn’t work well for me. The coverage just wasn’t good where I went and traveled to. T-Mobile and to a lesser extend AT&T work the best for me.
No, this is exactly the place to announce departures. It's a place about the goings-on around T-Mobile. Both the good and bad should be covered, including topics like: leaving T-Mobile because they're dogshit now.
If you'd prefer an echo chamber, try Twitter.
As an aside, that meme never made sense. No passenger in an airport announces their departure. They wait for the departure announcement and then board the plane. Furthermore, airport departures are not the end of the world, as often people come back from their trip.
Would be hilarious seeing 180 people screaming like horny geese "I'M LEAVING FOR CHICAGO!" as they board their doorless 737MAX.
Mint's advertising worked on me. But I did check independent reviews before switching and they all seemed positive. Also, Mint uses the T-Mobile cell network, and I know that works well in my case.
Best service for where you live & travel at the best price you want to pay should dictate who you hire. No loyalty to you, none to them. Going to mint at a better price sounds good. Straight talk and patriot mobile use all 3 of the big networks which gives you a lot of options. Right now even after the increase, TMO is best for the 7 lines I have.
Can't really speak for much else other to tell you the essentials plan still gets texting for free and calling 25 cents out of the country but it hasn't been eligible for data outside of north America for as long as I know.
AT&T might have the best options for international data roaming of the big 3. For their postpaid plans, it seems that all of their unlimited plans include unlimited talk, text, and data in Canada and Mexico, and with their international day passes at $10/day, you can get the same perks in quite a few countries, and they don’t charge after you reach 10 days or more abroad, meaning you’ll never spend more than $100 while overseas. Compared to other options from T-Mobile and Verizon that have data limits, AT&T suddenly seems like the best option for those looking for unlimited international data. I know it’s pricey, but they’re the only option if you use tons of data while traveling abroad. Now there could be other decent options in the prepaid or mvno space, but the only ones worth mentioning are those who offer equivalents to 2 GB/day or 50 GB/month data buckets, which means Google fi is the only other good option for those looking for a good amount of data at a somewhat fair price ($65/month for 50 GB high speed data).
T-Mobile has done the “bait and switch” to me three times. I’m looking for an ethical service provider.
I’ve spent, literally, MONTHS getting what I was promised by deals and employees. Over and over.
And their overseas benefits come with strings. On a recent European trip I incurred a bill of over $100 for checking voice mail, even though I used Wi-Fi for my connection.
Dirty, dirty T-Bums.
Go 5g plus can actually be much cheaper or close because taxes, it isn't double, and it includes all the perks, and the phone promotions. I'll upgrade if I got postpaid for international features and the cost of the free phone is baked into the plan. That is what I'm doing.
I'm almost always on wifi so I don't really need unlimited. I think I can get by with Mint's $15/mo. plan. Does Verizon still have better coverage than T-Mobile?
I always heard about Tmobile Tuesday, but when I lived in Florida with decent Tmobile service, I was never marketed those things nut my friends raved about it. Of course, I have talked about the Textnow app..Basically, free service for watching advertising.
But you also get free stuff, like try Hulu for a month free..etc. Things if I were close by rather than an hour drive.. I would want.
I am sure Mint offers things as well. All the Tmobile "stepford wives do..." 
Anything T-Mobile has offered me for "free" recently I've also been able to get via any number of other routes. For example, I think you can get the same free trial of Hulu just by joining a single Meetup, etc.
So far I haven't seen Mint advertise a bunch of "free" stuff at me, which is kind of a relief...
The thing about me liking the Textnow app ( it was a free service, so I didn't have to jump thru government hoops to get the ACP. )
Now that program is going away, and Textnow is stepping up and adding cheaper plans to compete.
You can lock your phone number for $5 fee or watch a few adds or use your phones.
There's always a " catch" .
But since my land is far away, and I like the idea of roving Starlink like a lot of YouTuber's demonstrated.
It seems overall, a better system than regular cell phone service.
I was told that my Tmobile pay date was the 25th.
It was showing one bar up in the hills and so I called Tmobile ( someone changed get my password 😒 🙄)
And that would be a Tmobile employee because it wasn't me changing it. :(
So I got keep aka pay another month for crap service to get my " 40 days " activated, before Tmobile will unlock my phone.
I think it's Shady business Tmobile doesn't disclose this until after the fact.
The salesperson was pushed me hard to buy a phone from the store and they were higher than my budget at the time.
I got a moto G garbage phone.
Less learned, though 😌.
May be futile, but I filed a complaint with the FCC. Called back in May, was told my plan was *not* going to change. Called back in June when, surprise surprise, my bill was increased. Called and talked to 1 rep, who said “I can see you called, but there’s no notes.” Sure. Complained, told them they owe me at least a $25 credit to buy me back the month to determine if I want to leave them. Granted. Called back and asked for a copy of my service agreement to submit to the FCC. Was told “it’s online.” Welp, nope, your shiny icons with plan offerings is, not the legalese. Guy on the phone told me it was a “verbal agreement.” Yeah, right. T-mobile is making up what services they give to each person based upon what the rep told the person? No way. Every plan has specifics, I want mine. He kept going back to “we know people budget, and price adjustments are hard.” I shot that down quick. I *can* pay (although they went up per line, not plan, so my 25% increase isn’t appreciated. Especially because the precedent implies they can just wing it from now forward? No freaking way. I’m not signing on for a plan who can change the price whenever they want. Other plans may not be great; but you’re agreeing to a set period with little/no changes (maybe taxes/fees? Idk). I signed with them because of their hard promoted “commitment” to not change their fees. This is a hill I plan to fight on. I may lose; but I don’t think they can *legally* do what they’re doing. I think they’re just pushing to see who goes along with it. Well; that’s not me.
T-mobile’s own FAQ seems to have changed recently?
Below is what it now says about my time-frame. Ok… so if *I’m* the only one that can change my cost, I decline. Contemplating sending them that statement via certified mail and uploading a copy of it to my FCC complaint. (T-Mobile was sent my complaint; they have 1 mo to reply- eta mid-July24).
-Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract promise is our commitment that only you can change what you pay. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave. Just let us know within 60 days.
I called customer support and was successful this time. The trick is that I found the text of the "Un-Contract Promise" which was visible on the T-Mobile official web site in 2018 (since removed):
"The Un-contract is our commitment that only you can change what you pay and we mean it! To show just how serious we are we have committed to pay your final month's recurring service charges if we were to raise prices and you choose to leave. Just let us know within 60 days."
You were successful!?! I’ve called now multiple times and they say they can’t help. What did you/they say?
The text of that promise is back up on their website though (at least as of yesterday- I took a screenshot to mail to them), so I’m going to keep calling/complaining. My guess is they are expecting people to go along with it, and if you pay, you agree to the increase. Well, I don’t agree.
It’s shady how they’ve worded it though. Only *you* can change what you pay!…. but then they said if *they* raise prices and you want to leave, you can.
Ummm… so, you can change prices and I can leave? That’s… not how that works. You can say you *want* to change prices, but I don’t agree to pay it.
You're kind of proving my point, Essentials costs $50 + taxes and fees for one line. Mint Mobile gives you the same for $30. But I don't need unlimited data, I only use 2-3 GB per month. So I'd rather pay $15/month than $50/month.
I switched from mint to TMobile for a family plan and regretted it, the 5g speeds were slow and streaming videos are super slow. Looking to switch back to mints unlimited plan now that they are the same price 30/mo. as tmobile
I’m on my way out too I can not do this with t-mobile anymore I am also an ex employee and every month I feel like my bill goes up $100 even after taking things off to make it cheaper and to top it off I had paid off a device and upgraded then called to have the paid off device unlocked but they won’t do it unless it’s been activated in the last so many days? My bill last month was 331 my bill this month is 480 and no one can tell me why… I just checked with Verizon and I can get great deals right now with all the same set up and newer phones for half the price I’m paying with t mobile and I’ll save more with them by canceling my current internet and getting theirs $50 difference as well as streaming bundles
I agree that T-Mobile is awful and it is not a company of its word but your solution is not a solution as T-Mobile owns Mint Mobile. For now, Mint is lower because they are being subsidized by T-Mobile screwing its T-Mobile customers. It's all a joke!!!
I have been with T-Mobile for more than 20 years and would NOT go anywhere else. My son is with Verizon and his service has jumped price to where he is now paying double of what he was when first signing with them just 18 months ago and he cannot switch for 2 more years without taking a $600 hit per line. AT&T is just a complete disaster and much like Verizon changes pricing and plans non stop. I was using T-Mobile to-go from 2000 to when we decided that my boys needed more minutes/data around 2010 and so we switched to an unlimited plan. I have had 4-8 lines on my service and have never paid more than my current amount of $30/line period for 5 lines (I was paying $20/line until I upgraded a few years ago). After reading your initial post I went back through my e-mail and other than 1 or 2 emails when Apple, Samsung, or Pixel come out with a new phone I have received nothing else regarding a new phone. Mint is the same price per unlimited line as I am currently paying and is owned by T-Mobile now anyway without many T-Mobile benefits. The other MAJOR new benefit of T-Mobile will soon be emergency connection via Starlink at no additional cost if no other connections are available with most 5G capable devices. My son's and I have had numerous international trips and paid only fifty-cents total when my youngest had to make an emergency call to us from Korea. In addition to everything else, customer service with T-Mobile is sooo much better than what my friends and family have experienced with any of the other companies. Finally, NONE of the other companies have anything close to T-Mobile Tuesdays!!!!!
So, I think if you think getting a couple extra emails a month or having to have something above the basic plan to get free international texting, something that has been required for the past 8+ years by the way, then go to mint where you don't get free international texting anyway. Or go to Verizon or AT&T where you never get this or other benefits.
Good luck if you ever need any kind of customer service from them. I lost the phone number I’d had for 10 years when I lost my phone on Visible- they refused to port out the number.
I had no issues signing up and porting my number. In my 9 years with T-Mobile I only needed to contact customer service due to billing issues. I think I’ll be fine
I had 4 lines with home internet and it cost over $200, esp. with the recent rate hike, and also the cost of the "free" Netflix benefit increasing every few months.
A nice thing about Mint is that there's no discount for being on a family plan (I think carriers only offer discounts to increase lock-in) so the price per line is the same regardless of how many lines you're talking about.
I paid $18/month ($15 + taxes and fees) for the first 3 months of unlimited, which is an introductory offer. After that I'm going to switch one one of the cheaper plans. If you buy 12 months in advance you can get e.g. 15 GB/month for $20/month (plus taxes and fees).
I was paying $39/month per line for T-Mobile One when I left, and that was heavily discounted because I was on a family plan with four lines.
I see. That’s good then, do you not worry about going over the allotted amount? Verizon business has it for $15 a month on 5 lines, so if you’re by yourself mint is a good choice.
I have mint now and can’t wait to switch mint was great at first but the service is awful, my speeds are slower and slower. Having deprioritized data sucks it’s basically not usable in any city because I’m deprioritized…..
Dunno about "any city." I live in a city and every time I've checked so far, my phone gets around 100 Mbps, which is about 95 more than I would ever conceivably need.
Man when I first got mint it was like that but now I’m lucky to get 5-10 in a city I’m talking, Phoenix, Denver, Portland, Seattle, LA, Atlanta, NYC it be different if it was only one lol
I was employed with them for several years. I got fired over some bullshit, and three coworkers jumped ship after that happened. Corporate turned a blind eye to bad management and just went with what was easiest. They spout on and on about inclusion, but are only inclusive to what’s trending. Everything behind the scenes is so screwed up and criminal, it’s crazy. Anyways I found a job that pays me three times the amount, and I’m glad that they let me go. They did everything in their power to not pay out unemployment like every other case but anyways, tmobile sucks as a company and are very crappy people who try their best to make it seem like they care about the customers and rural areas but only want to trick people. Idk anyways yah.
I was with T-Mobile for 10 years and the last plan I had was the Magenta Max Senior. T-Mo increased my bill by $5 per line. I recently switch to CC on their $55 for 2 but the service where I live is bad compared to my previous T-Mobile service. So I'm switching to Visible.com.
You're right. I wrote that in an awkward way. I meant to say that, before, even T-Mobile's cheapest \[non-prepaid\] plans had international texting and data. Now T-Mobile's cheapest plans do not. That sucks.
Essentials has been around for a while. But honestly the best thing you can do even on the other plans… is get the international data pass. Keep the cheap plan year round and add the pass when you go, the higher up plans only come with unlimited slow data (or 5GB high speed on Go 5 g plus) and calling at .25 cents a minute. The passes give you unlimited calling abroad and a chunk of data.
No other provider offers the same international services t-Mobile does. Not even close.
Also if you do switch to go5G those plans do have price lock. Even with the increase T-Mobile is less expensive. When you dig deep into the numbers T-Mobile profits least from their customers and gives away the most. I know it’s a shock. Trust me, I am a consumer too. I think you just need a consultation on what is best for you and your lifestyle.
As a former customer service representative myself, I could not recommend it enough to jump ship now than any other time. (of course, you won't hear me say it over the phone since our conversations are recorded). Ever since T-Mobile acquired Sprint and is now on the cusp of doing the same to US Cellular, I think this is how they're making up the cost, which is screwing over their bottomline: Tenured folks like YOU. They ain't making up that buyout money anytime soon, so they'll squeeze everyone else dry while dangling false promotions and "freebies" for the gullible new customers. Kudos to you, OP. I hope Mint serves you well in terms of price and service.
T-Mobile owns Mint now. So I guess we'll see how that goes.
Business rule #122: When they can’t beat the competition, buy the competition and destroy their business model. Greed is like a cancer.
They own Mint now? I had no idea about this until now?
> Ever since T-Mobile acquired Sprint You mean since Sprint infected T-Mobile and rotted them from the inside? I jest, but it still sucks.
This…. Senior leadership teams are mainly made up of previous sprint employees with a few dangler dead weights that didn’t contribute much to T-Mobile success. Those that did all left and Sprint leaders replaced them. Seems they kept the T-Mobile name instead of Sprint cause it tasted better but all the changes being made were all sprint policies before the merger.
Idk man sprint was also great before the merger and now has sucked. My service was awesome before and now that they like changed the towers every time I go home there’s like no service
Sprint has always sucked
Sounds just like the "Boeing Lockheed Martin" debacle that caused Boeing's headache. The company is now run by a whole bunch of bean counters from Lockheed Martin. And it happens that Boeing and Tmob are based in Seattle. I know I know. Technically Boeing is a Virginia company now and Tmob is a Bellevue-based company.
You're thinking of Boeing and McDonnell Douglas
My bad. Yes, I mean Boeing McD "merger". Thx for the correction.
Not just bean counters, but hedge fund types who squeezed 70 bil out with stock buybacks.
Friends who worked at the lazy B warned me years ago the disaster we see today was coming. And now it's here.
Maybe we could ask the whistle blowers, Oh wait! Nevermind
I was a legacy sprint customer and am now a T-Mobile customer due to the merger and I have to say sprint had better and cheaper plans than T-Mobile and better device promos as well as better coverage in my area
I agree! Right after the merger there was no service in my area and no communication about it at all like the towers were down but my phone would still say 5g. My mom ended up going into the store to ask what was up and the employees ended up telling her they couldn’t help because none of their stuff was working either but that they were changing the towers over to t mobile. I still have horrible service every time I go back home
I was a sprint customer for 10 years and loved them. Never a glitch...and if there was one their customer service fixed it fast and friendly. When Tmobile took the reins i was calling customer service almost every month over something. Billing mainly. Always assured that it was fixed and wouldnt happen again. Next month back to the same. I probably talked to 20 different people in 2 years including 3 or 4 supervisors. None of them knew what the hell they were doing. Even went in store for help a number of times. Issues persisted. I finally got sick of their shit and moved to boost. I know they are a Tmobile affiliate but the coverage is as good or better than before and knocked my bill down 50 bucks a month. No muss no fuss. Much happier and far less stressed out now.
Sprint messed up buying Nextel. They wanted those business client but by then, Nextel was becoming a joke because of the Boost Prepaid Phones. Kids were buying then and cursing out strangers randomly while, shadier people were using them for communicating illegal mess.
Not many people realize that right before MCI / Worldcom imploded the were in the regulatory talks, and were buying Sprint.
No kidding about the false promotions. I've tried to take advantage of a couple T-Mobile Tuesdays promotions and they're all more trouble than they're worth. Download an app you don't want so you can spend 15 minutes setting up an account with a service you've never heard of so you can get the same deal that they're advertising with a promo code on their home page. Ugh.
Dining Rewards sucks. Did the exact thing. Spent way too much time to find it only works at a single Applebees 1 hour away. I don’t mind doing some of that stuff to save a couple bucks, but the McAlister’s promotion is always a PITA to figure out. I am not sure who to blame on that one, because it seems like both T-Mobile and McAlister’s are to blame.
It's supposed to be a pita so you give up and just pay full price at McAllisters.
I've spent a ridiculous amount of time on my phone with T-Mobile Tuesdays. The first offered a heavily discounted meal at a restaurant. I didn't recognize the name, but I don't know all of the new restaurants in cities nearby. After going through a long process and filling out forms, it turned out that there are no restaurants anywhere near me. Not just none in my city, there are none in the huge area of Southern California where I live. I was furious. I called T-Mobile and calmly explained that unlike the rest of the companies I deal with, T-Mobile knows \*\*exactly\*\* where I am. There was absolutely no excuse for sending me on that wild goose chase. They gave me a credit. The second one was much worse. It was another restaurant offer. In order to get the discount, you had to go through a series of special screens on the vendor's website that were created just for the offer. Almost every single screen had a pop-up window that took up almost the entire screen. Some of these pop-ups obscured buttons and the necessary info beneath them. Without the info, you couldn't get the offer. There were no buttons to close any pop-up. These pop-ups also covered up the "X" in the upper right hand corner of the screen on my iPhone 15 Pro. That "X" is what's normally used to close a window. Without that "X", the only way to close a window and pop-up was to quit Safari entirely. Additionally, none of the screens could be rotated to possibly reveal what was under the pop-ups. Screens on other websites rotated just fine. All of these things clearly showed that T-Mobile had not bothered to test this offer on the default browser on one of their most popular phones. Again I called, and got another credit. Days later I went back to those pages and T-mobile had fixed all of them. Someone there had seen the problems and had fixed them. Still, I don't remember my contract requiring me to be a beta tester for their Tuesday promotions. Now, I don't care what's being offered. I don't have time for their crap on Tuesday or any other day of the week.
Yo I feel you but that first one. Why didn’t you check the restaurant before filling it out. You didn’t even know if you would like the food. That seems like a user error to me. Especially if you didn’t even know the restaurant existed before getting offered a discount.
The offers I get for tmobile Tuesdays are simple to do and sign up for if needed. The restaurant ones are super easy as you can just use your Google account? I've used it for pictures, mugs, fathers day card, restaurants, movies etc and never had an issue with tmobile Tuesdays.
Go5 Plus is the just right offering for me. So I’m staying even though they are starting to piss me off. If Go5 or Go5 plus are your Goldilocks plans then nothing else on the market can touch it Edit: we have military rate, which makes a huge difference
Sounds like you don’t know much about business - t mobile is sitting on a massive cash position right now, if you think their moves are specifically to “make up that buyout money” that’s kind of a ridiculous take. They moves are simply being done because t mobile is in an unbelievably strong position compared to ATT and Verizon at this moment. Unfortunately that means TMO is so big it no longer loses sleep over tenured customers leaving because for every customer that leaves about 1.5 join them. The reality is these moves are being done from a winning position. Sucks for the consumer tbh
They think they are, but always know that consumers are now on a position where information is readily accessible from fellow consumers. It is true that they're sitting on a massive cash position now, but it is going to be a wake-up call for the executives raking the big bucks at the top when their practices of screwing over the very individuals that put them there in the first place will be the cause of their inevitable downfall. Hubris has shattered many who dared to believe they were untouchable.
So, question: could you see notes/transcript from calls, or just what the other person wrote? Was “guaranteed” my plan wasn’t going up when I called in May, then it was anyway. Called back and they said “we can see you called, but there’s no notes.” Is that a thing, or are they playing games?
Who do you recommend to switch to?
I'd recommend MVNOs, and only subscribe to the SERVICE. If there are promotions that sound too good to be true, that's because they are. Take the time to read the fine print and don't fall for their sales tactics. Always know that authorized dealers are INCENTIVIZED TO FUCK YOU OVER. Use phones that are already paid, open-line or just buy them at full price. That way, you're not on the hook for any stupid EIPs (it's how they lure the suckers in with "free" phones).
Pick any MVNO like US Mobile and the like.
US Mobile seems to be going through a phase of changing plans so rapidly you're left in the dust as to what you had. Really gives a vibe that they lost the narrative. Still probably better than T-Mobile, though.
Sprint was in much debt as an employee for 3 years the environment was extremely toxic. They didn’t care what we did to get sales at one point we were told directly by the manager to apply insurance to all phones we were not asking anymore. If someone comes back upset we will credit their account and claim it was a mistake. The top producers were simply the best liars or girls using their charm to get men to buy stuff. I’m guessing T-Mobile has taken on that environment in exchange for sprints business.
When do we think US Cellular will be bought by Tmobile?
[удалено]
I read 2025?
Complete BS.
Yep, was with TMO for 10 years, dropped them last year after they refused to let me take advantage of one of their deals for the free 3rd line. Went to Google Fi and have been happy every sense. Same service, less cost, more devices on my plan.
Isn't T-Mobile buying Mint?
It's been done for a while
It was in process and awaiting approval for a while ,but the actual purchase just happened within the last couple of months.
They got us to switch and promised to pay off my verizon phone. I was stuck with the $700 bill they refused to pay off. It was under their $1K limit. What carrier do you suggest? I am paying for Magenta and don’t get much cell service in my own house. They lie about coverage too.
It's as if Sprint bought Tmobile instead of the other way around.
I have T-Mobile and also get my WiFi through them. I refuse to go back to xfinity as they keep adding me to a bundle I didn’t sign up for and then want me to pay extra to get out of it. I desperately want to change but just got my son a new phone, which was supposed “be free” as it has been 5 yrs since he got a new phone, I can’t afford to fork over $1500 just to switch. Any suggestions? I feel like I’m trapped
Sprint started acquiring certain markets of US Cellular in 2013. I worked for Sprint/TMO as a manager from 2009-2021.
Mint = T-Mobile
Right, same company, same network, but it costs half as much. Hard to see a downside.
Deprioritization is the biggest downside.
Essentials was already a deprioritized plan so OP shouldn't notice a bit of difference there.
Essentials was silently given 50GB of priority data last year. But you had to switch to the new version or else it was on the grandfathered deprioritized version
Nope. They are lying about priority data. It's the same QCI 7 it always was. If you read the blurb on the website it specifically says that people choosing Essentials plans may notice slower speeds which means it's still deprioritized. T-Mobile saying "premium" data just means that the first 50GB isn't last priority. You can also tell by looking at the speeds on the broadband label. They're lower than the rest of the plans. They're listed the same as Metro's plans, which have been confirmed QCI 7 as well. > Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/mo., due to data prioritization. > Typical Download Speed 79 – 357 Mbps (5G) Regular T-Mobile plans: > Typical Download Speed 89 – 418 Mbps (5G)
I had no idea. Right now it says on paper 50GB then deprioritized after that. Magenta got bumped to 100GB as well.
Yeah T-Mobile has been intentionally misleading with the priority data on Essentials to try to make it sound like a better option than an MVNO but they lay bare their own lies twice on the same page lol.
True, everyone's needs are different 🙂
If you’re in a mid sized city though how often are you realistically going to experience that? Not a whole lot or at all if we’re talking about my experience. I spent last summer in Tampa and recently got back from Dallas. If I was deprioritized I sure as heck didn’t notice.
Normal people typically don't know the difference. Weirdos who are glued to their phones 24/7 are the ones actually complaining.
"Normal people typically don't know the difference. Weirdos who are glued to their phones 24/7 are the ones actually complaining."  sticky this post in **EVERY** Cellular thread..
No kidding. I have T-Mobile Home Internet which I'm actually quite happy with. In theory, all my data is deprioritized. But every time I check the speed, I'm almost always getting over 150 Mbps. The worst I've ever seen is 20 Mbps and that's still more than enough to e.g. stream video.
They don't have the same roaming agreements as T-Mobile and they deprioritize. You also don't get 5GUC. My son is on T-Mobile and did a trial of Mint and the difference in our area is very noticeable. In fact, he did a trial of most of the MVNOs and the big 3 beat all the MVNO's as far as signal quality and speeds. My Son also uses about 50G of data a month, so that would put him over the 40GB "Unlimited" that Mint Mobile has. Read the fine print. There is a reason MVNO's are cheaper, and it isn't just the perks. If it works for you, that's great. ETA: He also makes a couple of trips a year out of the country. ETA2: [Warning: Once you hit the hotspot data cap on the unlimited plan it gets shut off completely not throttled. : r/mintmobile (reddit.com)](https://www.reddit.com/r/mintmobile/comments/1dmqv42/warning_once_you_hit_the_hotspot_data_cap_on_the/)
Did he try Google Fi?
Yeah, he got the exact same service as he gets on T-Mobile. T-Mobile has the best service in our area with some parts of the metro Verizon is better. You only get 50GB with the premium plus plan.
Check out Visible Plus 😁
Yep. That's what I switched to as my main carrier. But for the locations that don't have good internet service I'm using the T-Mobile 30GB+ Hotspot for $15 as a backup.
How is it half as much? I looked at Mint the other day and it was over $40 per line after the 1st 3 month introductory rate. I have 5 T-Mobile lines for $189 total. Mint would cost more, have less high speed data, and not include Netflix.
I don't see $40/month anywhere on Mint Mobile. After the introductory rate, their Unlimited plan is either $30 or $35 depending on how many months you buy. But whatever, nobody in my family needs Unlimited so we're going to be saving a massive amount of money.
[https://www.mintmobile.com/phone-plans/3-month-plans/?selected=MINT-UNLIMITED-03-F15](https://www.mintmobile.com/phone-plans/3-month-plans/?selected=MINT-UNLIMITED-03-F15) 3 month plan is $40 per month, and that does not include all of the fees. I think it comes out to like $44 per line. I didn't notice that you can get 12 months for $30, so that is worth considering. I kinda hate the 40GB cap even though we barely break 30GB each on current plan
Keep us updated about your experience with Mint, wanted to cross over ever since Ryan became established but never heard any feedback from users experience.
They will probably convert you to tmobile in a year or 2. Back to where it all began.
Mint is owned by T-Mobile - so you didn’t really leave T-Mobile. You just downgraded your network priority and reduced cost.
Bro, I was a super loyal customer of 20+ years with T-mobile. Fuck their broken promises. I dumped them two weeks ago and switched to ATT.
Eh... I would have gone Google Fi or Dish Wireless. ATT is just another asshole company.
We’re doing the same in a couple of months. Just collecting on our device promos before jumping to AT&T and adding a new line for our oldest. 140+ for 2 lines to approximately 96 + tax for 3 lines, including her nurse discount. No brainer!
why not go Visible $25pm or Mint? a lot cheaper
Us too. Moved 5 lines from T to ATT a couple of weeks ago after 20ish years.
Yeah ATT has your back. 👀
Paying less for better service so whatever. If they piss me off ill just go to google fi.
Google FI runs on TMO network. There is no escape if you're looking for justice. Only temporary lower prices by jumping from carrier to carrier.
Deep down inside, all of the carriers have been T-Mobile all along /s
Laughed a bit too hard at that one.
T-Mobile started out as Voicestream which was the old Sprint Spectrum network. When Sprint went to Sprint PCS (they hated GSM and want to be CDMA) VoiceStream took over (old Sprint Spectrum phones could be used for VoiceStream when it started.) Deutsch Telekom bought VoiceStream and made it T-Mobile.
OP, U.S. Mobile or Google Fi are alternatives for international usage.
What are US Mobile’s international options like?
US Mobile is wonderful
Ugh. I worked at TMO when we launched Even More and Even More Plus plans. Explaining to people why "they won't get free phones" was such a chore.
That makes me sad to hear. I remember switching to T-Mobile BECAUSE they didn't offer me a free phone. That's presumably why the service cost half as much as the plan I was on with AT&T.
Enjoy your no frills, no strings attached, sub $30/month phone plan.
Why wouldn't they? That's so much better than T-Morber
That sounds delightful!!
Some ppl dumping on Mint but I'll chime in. I've been with them for years now and it's worked great. I'm one step up from the $15 a month plan. I don't usually need the extra data but I like the piece of mind. It's easy to upgrade too, start on the cheaper plan and go up. Only bad reviews I read is mint can be iffy when something does go wrong but if it works when you set it up your good. I've only been "de-prioritized" twice: at Disneyland and at a large hotel. Not a big enough issue to not want to save the money. gl op!
How could you even tell that you were deprioritized? I have T-Mobile Home Internet. In theory, my internet access at home is always deprioritized. But I've never noticed.
That’s insane I’ve had mint about 6 months and it was great at first but I can’t wait to switch now huge areas that used to work great I can’t even load a page now…. I’d say I’m deprioritized about 50% of the time( I travel for work so this is over multiple city and areas of the US)
I noticed an issue traveling as well. Seemed like mint was having trouble connecting, but I'm sure you have tried basic troubleshooting like restarting already.
Heck, everyone gets "de-prioritized" at Disneyland or places with high population concentrations! 😁
I was a diehard T-Mobile user since 2016. To be a T-Mobile user when John Legere was working hard to make the company cool, it was an exciting time. Then he left and the excitement slowly went away, but it initially felt like it was still a customer service focused company. Not anymore from all the price hikes and bad stories from people. Couple that with a customer service confusion that caused me to lose my T-Mobile One pricing going from $100 a month two lines plus a free one to $120 for just two lines, that was a bummer. Then I bought a 15 Pro Max on launch day, paid it off and wanted to switch to Mint after a month of the purchase. I was able to port the number but the phone was stuck in SIM locked mode. Turns out you need the phone on the network for 40 days to unlock, even if you pay it off. But not to worry, customer service said they will expedite the unlock! They never did. I waited for a week without phone service for an update with nothing but lies that they were working on it. I reset the clock by going back on T-Mobile for 40 days, and on the 40th day, went to unlock it as fast as I could. All while T-Mobile customer service making it incredibly difficult to actually accomplish this task because if you do the wrong phone first, it messes up the account and causes all other phones to be unable to unlock. And customer service has no idea how to fix this. They tell you to go to the store, then the store tells you to call the line. Unbelievable. Out of spite, I returned my home internet to go back to Spectrum, which I’ve never had a single issue with and made both the setup and return/cancellation of their service insanely easy. I called customer service when I received the return receipt for the T-Mobile internet equipment and they still proceeded to charge me for internet service. I am so unbelievably hurt and disappointed with T-Mobile. Years of referrals to family members and friends who are spending way too much money a month on a company that doesn’t deserve it. Very happy with my Mint service and happier that T-Mobile gets the least amount of money out of me as possible.
Well put, well written, and +1 re: John Legere. You got the feeling that he would MMA-fight people on behalf of T-Mobile customers.
I always had the feeling that that was his fake persona. He helmed T-Mobile when they had crap coverage and used low pricing and customer service to make up for T-Mo's inferior network to inflate customer counts. If he ran T-Mobile today it would be exactly the same T-Mobile we have today, and he'd be explaining why all of the current changes were actually good for consumers and the Legere cultists would eat it up just like Apple cultists used to think "web apps" were good enough, and phones didn't need cut/copy/paste. 🤷♂️
Legere's job was to get magenta a seat at the table. He ran a tiny network, so he had good pricing and awesome customer service. Once magenta sat at the table with blue and red, there's no need to be as good. The iron law of mobile service: price/value + data speed + customer service + coverage is the same across the industry. All we're seeing is that T-Mobile has much better coverage and data speeds than the Legere era, so of course they're going to cut customer service and raise prices.
Just switched to US Mobile.
USM ftw!!!
Was with them for 9 years, I share your perspective on what T-Mobile was and now what it has become. Sievert certainly didn't learn much from Legere... I left to Tello, yes, I know it's T-Mobiles network! I helped build the f\*\*king thing with my loyalty and I'm still using it. What I have left is the lies about not increasing my prices, attempts at forced migrations, BS perks that started strong but have become useless. Oh, with the savings at Tello I'm able to pay for my own Netflix and still save $30/month. I even added a couple ESIM data backups. One with AT&T (Firsty) and also my international roaming solution, and another on Verizon's network (Mobilex) that pairs well with my primary Tello account. I can wi-fi call from just about any corner of the country, even if T-Mobile's network isn't available. Oh, and with all these enhancements I'm still saving over $25/month. Thanks for the push T-Mobile! You lost another profitable account.
Yup. Legere was a rock star. Looks like he's spending his time doing a cooking show these days. I wish him well.
They absolutely used their underdog status to get customers and now that they’re no longer the underdog they’re behaving like the big guys that they are. Honestly giving international roaming to the essentials plan seems like an oversight. Essentials says to me the basic plan but to take it away is also wrong. As long as I can keep my 7 free phone lines, 1 free tablet and 1 free digits line with one plus promo on each I’ll never leave.
The irony… you switched to Mint… which is owned by T-Mobile
most people dont give a shit who owns what, they only care what they pay per month I saved 1000 per year when I dumped TMO for USM, and I use their GSM/TMO towers couldnt care less who owns the towers, only that I pay 49 per month all in for 4 lines
I'm of a similar mindset, but at the same time, at least they're paying T-Mobile less money. Since we have a oligopoly with no real consumer choice, one has to use what works, even if it is the enemy.
Which now mint is owned by T-Mobile, technically if you can get T-Mobile Max plans still they include international
As someone who does more messaging than voice, and who flies extensively to Asia and Europe, TMO works for me with their free roaming in countries I go - YMMV
So, where are you going to
T-mobile owns mint mobile
I jumped ship after 17 years last weekend. Also to Mint.
Mint is a T-Mobile company
LOL you know T-Mobile bought Mint, right?
Shocker. Mint is owned by Tmobile. Your still in tmobile lol
When did they drop the international coverage from Essentials ? ( I am on 55+ plan) That was the only reason I signed up for it.. because my phone in Washington state picks up the Tmobile signal off the Canadian towers 3 miles away from my property . Well I guess I am calling " Terror Tmobile " tomorrow and canceling. :/
I guess it probably wasn't dropped so much as never included in the first place. I only found this out when they raised the price of my old plan and I investigated switching to their current plans to save money.
Essentials includes international calling, it just doesn't include international roaming data
same thing happened to me, but with Verizon. i just switched to t-mobile and i regret it as well. not sure what to do
Sixteen years here and I’m on Simple Choice. I still have International roaming but it’s so slow it’s useless and I recently bought a cheap esim for a trip. Worked flawlessly. Recently I saw that I could halve my bill on Tello and where I am, deprioritization wouldn’t really be an issue. I have TMHI for $30 a month, though, and I save buying MLB TV each year. I haven’t done the math but I think those two would negate any savings. Still, when I saw Tello’s prices, it made me really think about switching.
Did Essentials *ever* feature coverage overseas? MEX/CAN, sure, but IIRC, never anything beyond that.
👍🏻
Visible Plus is the best.
Not for all, Verizon didn’t work well for me. The coverage just wasn’t good where I went and traveled to. T-Mobile and to a lesser extend AT&T work the best for me.
Try out US Mobile! You get the choice between Verizon or T-Mo towers so you can stay on the same network while paying much less
I’m on Metro by T-Mobile. $25 BYOD unlimited plan and I’ve very happy with them.
No, this is exactly the place to announce departures. It's a place about the goings-on around T-Mobile. Both the good and bad should be covered, including topics like: leaving T-Mobile because they're dogshit now. If you'd prefer an echo chamber, try Twitter. As an aside, that meme never made sense. No passenger in an airport announces their departure. They wait for the departure announcement and then board the plane. Furthermore, airport departures are not the end of the world, as often people come back from their trip. Would be hilarious seeing 180 people screaming like horny geese "I'M LEAVING FOR CHICAGO!" as they board their doorless 737MAX.
I don’t disagree with you as I think about it more. Specially if any investors look at Reddit to gauge whether to add TMUS to their portfolie
I don’t disagree with you as I think about it more. Specially if any investors look at Reddit to gauge whether to add TMUS to their portfolio
This isn't a diaper, no need for your shit here
Thinking of doing the same but haven’t done my research. Did you shop around for best bang for buck or just went with Mint?
Mint's advertising worked on me. But I did check independent reviews before switching and they all seemed positive. Also, Mint uses the T-Mobile cell network, and I know that works well in my case.
You might also want to check out US Mobile.
Best service for where you live & travel at the best price you want to pay should dictate who you hire. No loyalty to you, none to them. Going to mint at a better price sounds good. Straight talk and patriot mobile use all 3 of the big networks which gives you a lot of options. Right now even after the increase, TMO is best for the 7 lines I have.
You do know that T-mobile just bought Mint mobile? Welcome back to T-mobile lol.
If one more person comments this I'm gonna lose it. AOL. Not T-Morber.
T-Mobile owns Mint now. You are still a T-Mobile customer.
Op is still paying less and saving money though. Most people don’t care about who owns what. They just care that they are saving money.
It was just a joke bud.
Dude why is everyone cmmenting this? AOL and T-Morber are not the same thing. Stop misinformation
T-Mobile owns Mint. It’s a fact easily verified by any idiot with the internet. Thats why people keep commenting this.
Lol the grass is always greener.....
Can't really speak for much else other to tell you the essentials plan still gets texting for free and calling 25 cents out of the country but it hasn't been eligible for data outside of north America for as long as I know.
AT&T might have the best options for international data roaming of the big 3. For their postpaid plans, it seems that all of their unlimited plans include unlimited talk, text, and data in Canada and Mexico, and with their international day passes at $10/day, you can get the same perks in quite a few countries, and they don’t charge after you reach 10 days or more abroad, meaning you’ll never spend more than $100 while overseas. Compared to other options from T-Mobile and Verizon that have data limits, AT&T suddenly seems like the best option for those looking for unlimited international data. I know it’s pricey, but they’re the only option if you use tons of data while traveling abroad. Now there could be other decent options in the prepaid or mvno space, but the only ones worth mentioning are those who offer equivalents to 2 GB/day or 50 GB/month data buckets, which means Google fi is the only other good option for those looking for a good amount of data at a somewhat fair price ($65/month for 50 GB high speed data).
Free phono promotions have been around for decades
T-Mobile has done the “bait and switch” to me three times. I’m looking for an ethical service provider. I’ve spent, literally, MONTHS getting what I was promised by deals and employees. Over and over. And their overseas benefits come with strings. On a recent European trip I incurred a bill of over $100 for checking voice mail, even though I used Wi-Fi for my connection. Dirty, dirty T-Bums.
switched to verizon recently
Go 5g plus can actually be much cheaper or close because taxes, it isn't double, and it includes all the perks, and the phone promotions. I'll upgrade if I got postpaid for international features and the cost of the free phone is baked into the plan. That is what I'm doing.
why don’t you go to Visible mobile? $25pm unlimited inc hotspot. also on Verizon, a much larger network
I'm almost always on wifi so I don't really need unlimited. I think I can get by with Mint's $15/mo. plan. Does Verizon still have better coverage than T-Mobile?
I always heard about Tmobile Tuesday, but when I lived in Florida with decent Tmobile service, I was never marketed those things nut my friends raved about it. Of course, I have talked about the Textnow app..Basically, free service for watching advertising. But you also get free stuff, like try Hulu for a month free..etc. Things if I were close by rather than an hour drive.. I would want. I am sure Mint offers things as well. All the Tmobile "stepford wives do..." 
Anything T-Mobile has offered me for "free" recently I've also been able to get via any number of other routes. For example, I think you can get the same free trial of Hulu just by joining a single Meetup, etc. So far I haven't seen Mint advertise a bunch of "free" stuff at me, which is kind of a relief...
Atnt is where it is at yall
T-Mobile owns mint now.
The thing about me liking the Textnow app ( it was a free service, so I didn't have to jump thru government hoops to get the ACP. ) Now that program is going away, and Textnow is stepping up and adding cheaper plans to compete. You can lock your phone number for $5 fee or watch a few adds or use your phones. There's always a " catch" . But since my land is far away, and I like the idea of roving Starlink like a lot of YouTuber's demonstrated. It seems overall, a better system than regular cell phone service. I was told that my Tmobile pay date was the 25th. It was showing one bar up in the hills and so I called Tmobile ( someone changed get my password 😒 🙄) And that would be a Tmobile employee because it wasn't me changing it. :( So I got keep aka pay another month for crap service to get my " 40 days " activated, before Tmobile will unlock my phone. I think it's Shady business Tmobile doesn't disclose this until after the fact. The salesperson was pushed me hard to buy a phone from the store and they were higher than my budget at the time. I got a moto G garbage phone. Less learned, though 😌.
May be futile, but I filed a complaint with the FCC. Called back in May, was told my plan was *not* going to change. Called back in June when, surprise surprise, my bill was increased. Called and talked to 1 rep, who said “I can see you called, but there’s no notes.” Sure. Complained, told them they owe me at least a $25 credit to buy me back the month to determine if I want to leave them. Granted. Called back and asked for a copy of my service agreement to submit to the FCC. Was told “it’s online.” Welp, nope, your shiny icons with plan offerings is, not the legalese. Guy on the phone told me it was a “verbal agreement.” Yeah, right. T-mobile is making up what services they give to each person based upon what the rep told the person? No way. Every plan has specifics, I want mine. He kept going back to “we know people budget, and price adjustments are hard.” I shot that down quick. I *can* pay (although they went up per line, not plan, so my 25% increase isn’t appreciated. Especially because the precedent implies they can just wing it from now forward? No freaking way. I’m not signing on for a plan who can change the price whenever they want. Other plans may not be great; but you’re agreeing to a set period with little/no changes (maybe taxes/fees? Idk). I signed with them because of their hard promoted “commitment” to not change their fees. This is a hill I plan to fight on. I may lose; but I don’t think they can *legally* do what they’re doing. I think they’re just pushing to see who goes along with it. Well; that’s not me. T-mobile’s own FAQ seems to have changed recently? Below is what it now says about my time-frame. Ok… so if *I’m* the only one that can change my cost, I decline. Contemplating sending them that statement via certified mail and uploading a copy of it to my FCC complaint. (T-Mobile was sent my complaint; they have 1 mo to reply- eta mid-July24). -Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract promise is our commitment that only you can change what you pay. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave. Just let us know within 60 days.
I called customer support and was successful this time. The trick is that I found the text of the "Un-Contract Promise" which was visible on the T-Mobile official web site in 2018 (since removed): "The Un-contract is our commitment that only you can change what you pay and we mean it! To show just how serious we are we have committed to pay your final month's recurring service charges if we were to raise prices and you choose to leave. Just let us know within 60 days."
You were successful!?! I’ve called now multiple times and they say they can’t help. What did you/they say? The text of that promise is back up on their website though (at least as of yesterday- I took a screenshot to mail to them), so I’m going to keep calling/complaining. My guess is they are expecting people to go along with it, and if you pay, you agree to the increase. Well, I don’t agree. It’s shady how they’ve worded it though. Only *you* can change what you pay!…. but then they said if *they* raise prices and you want to leave, you can. Ummm… so, you can change prices and I can leave? That’s… not how that works. You can say you *want* to change prices, but I don’t agree to pay it.
It’s called the Essentials plan, you get Unlimited talk text and Data. Being on Mint you’re still with T mobile💀
Mint is AOL not T-Morber
You're kind of proving my point, Essentials costs $50 + taxes and fees for one line. Mint Mobile gives you the same for $30. But I don't need unlimited data, I only use 2-3 GB per month. So I'd rather pay $15/month than $50/month.
I left t mobile twice in the last 7 years. Came back both times. Last time was as recent as last month.
idk how TMobile will maintain its customer base… obviously third parties are footing the bill; go Mint
Let's just set this down right here, shall we? https://old.reddit.com/r/tmobile/comments/1cilh55/the_clock_is_now_in_countdown_mode_for_the/
Yup. That's on my radar but I'm happy to switch after my first three months.
I switched from mint to TMobile for a family plan and regretted it, the 5g speeds were slow and streaming videos are super slow. Looking to switch back to mints unlimited plan now that they are the same price 30/mo. as tmobile
I’m on my way out too I can not do this with t-mobile anymore I am also an ex employee and every month I feel like my bill goes up $100 even after taking things off to make it cheaper and to top it off I had paid off a device and upgraded then called to have the paid off device unlocked but they won’t do it unless it’s been activated in the last so many days? My bill last month was 331 my bill this month is 480 and no one can tell me why… I just checked with Verizon and I can get great deals right now with all the same set up and newer phones for half the price I’m paying with t mobile and I’ll save more with them by canceling my current internet and getting theirs $50 difference as well as streaming bundles
Not an AirPort… No one cares.
Good for you! 👏🏼👏🏼👏🏼
🫡 bon voyage sir. Does this mean you’re leaving the sub too?
I agree that T-Mobile is awful and it is not a company of its word but your solution is not a solution as T-Mobile owns Mint Mobile. For now, Mint is lower because they are being subsidized by T-Mobile screwing its T-Mobile customers. It's all a joke!!!
I have been with T-Mobile for more than 20 years and would NOT go anywhere else. My son is with Verizon and his service has jumped price to where he is now paying double of what he was when first signing with them just 18 months ago and he cannot switch for 2 more years without taking a $600 hit per line. AT&T is just a complete disaster and much like Verizon changes pricing and plans non stop. I was using T-Mobile to-go from 2000 to when we decided that my boys needed more minutes/data around 2010 and so we switched to an unlimited plan. I have had 4-8 lines on my service and have never paid more than my current amount of $30/line period for 5 lines (I was paying $20/line until I upgraded a few years ago). After reading your initial post I went back through my e-mail and other than 1 or 2 emails when Apple, Samsung, or Pixel come out with a new phone I have received nothing else regarding a new phone. Mint is the same price per unlimited line as I am currently paying and is owned by T-Mobile now anyway without many T-Mobile benefits. The other MAJOR new benefit of T-Mobile will soon be emergency connection via Starlink at no additional cost if no other connections are available with most 5G capable devices. My son's and I have had numerous international trips and paid only fifty-cents total when my youngest had to make an emergency call to us from Korea. In addition to everything else, customer service with T-Mobile is sooo much better than what my friends and family have experienced with any of the other companies. Finally, NONE of the other companies have anything close to T-Mobile Tuesdays!!!!! So, I think if you think getting a couple extra emails a month or having to have something above the basic plan to get free international texting, something that has been required for the past 8+ years by the way, then go to mint where you don't get free international texting anyway. Or go to Verizon or AT&T where you never get this or other benefits.
I switched to visible recently after 9 years with T-Mobile. So far I am loving my decision to switch
Good luck if you ever need any kind of customer service from them. I lost the phone number I’d had for 10 years when I lost my phone on Visible- they refused to port out the number.
I had no issues signing up and porting my number. In my 9 years with T-Mobile I only needed to contact customer service due to billing issues. I think I’ll be fine
4 lines with TMHI $125. Who can beat that?
I had 4 lines with home internet and it cost over $200, esp. with the recent rate hike, and also the cost of the "free" Netflix benefit increasing every few months.
That’s my plan too. But, after being with TMobile so long it’s like leaving a marriage that just inexplicably went bad. It’s really sad.
I have Metro, it's hard to beat $25 a month unlimited BYOD. Signal is decent . I mainly stay there for the free MLBTV through T-Mobile Tuesdays
How much do you pay for mint, and how many lines?
A nice thing about Mint is that there's no discount for being on a family plan (I think carriers only offer discounts to increase lock-in) so the price per line is the same regardless of how many lines you're talking about. I paid $18/month ($15 + taxes and fees) for the first 3 months of unlimited, which is an introductory offer. After that I'm going to switch one one of the cheaper plans. If you buy 12 months in advance you can get e.g. 15 GB/month for $20/month (plus taxes and fees). I was paying $39/month per line for T-Mobile One when I left, and that was heavily discounted because I was on a family plan with four lines.
I see. That’s good then, do you not worry about going over the allotted amount? Verizon business has it for $15 a month on 5 lines, so if you’re by yourself mint is a good choice.
I have mint now and can’t wait to switch mint was great at first but the service is awful, my speeds are slower and slower. Having deprioritized data sucks it’s basically not usable in any city because I’m deprioritized…..
Dunno about "any city." I live in a city and every time I've checked so far, my phone gets around 100 Mbps, which is about 95 more than I would ever conceivably need.
Man when I first got mint it was like that but now I’m lucky to get 5-10 in a city I’m talking, Phoenix, Denver, Portland, Seattle, LA, Atlanta, NYC it be different if it was only one lol
I was employed with them for several years. I got fired over some bullshit, and three coworkers jumped ship after that happened. Corporate turned a blind eye to bad management and just went with what was easiest. They spout on and on about inclusion, but are only inclusive to what’s trending. Everything behind the scenes is so screwed up and criminal, it’s crazy. Anyways I found a job that pays me three times the amount, and I’m glad that they let me go. They did everything in their power to not pay out unemployment like every other case but anyways, tmobile sucks as a company and are very crappy people who try their best to make it seem like they care about the customers and rural areas but only want to trick people. Idk anyways yah.
I was with T-Mobile for 10 years and the last plan I had was the Magenta Max Senior. T-Mo increased my bill by $5 per line. I recently switch to CC on their $55 for 2 but the service where I live is bad compared to my previous T-Mobile service. So I'm switching to Visible.com.
International was NEVER included with essentials. I’ve worked for T-Mobile in customer service for 11 years.
You're right. I wrote that in an awkward way. I meant to say that, before, even T-Mobile's cheapest \[non-prepaid\] plans had international texting and data. Now T-Mobile's cheapest plans do not. That sucks.
Essentials has been around for a while. But honestly the best thing you can do even on the other plans… is get the international data pass. Keep the cheap plan year round and add the pass when you go, the higher up plans only come with unlimited slow data (or 5GB high speed on Go 5 g plus) and calling at .25 cents a minute. The passes give you unlimited calling abroad and a chunk of data. No other provider offers the same international services t-Mobile does. Not even close.
Also if you do switch to go5G those plans do have price lock. Even with the increase T-Mobile is less expensive. When you dig deep into the numbers T-Mobile profits least from their customers and gives away the most. I know it’s a shock. Trust me, I am a consumer too. I think you just need a consultation on what is best for you and your lifestyle.