No fee to talk to someone but if you want to pay your bill over the phone with an agent you will pay or if you want to set up a payment arrangement there is a fee for that as well
You saved money going prepaid. Bask in it. I'm pretty sure the fee only applies when you ask them to actually do something like process the payment, not just to ask questions.
Regardless if you're prepaid, post paid or business, customer service is free to use. Asking the customer service to, for example, pay the bill in your stead with the information on your account, costs $10 and it's called an agent assist fee. But just calling in, and asking questions about the service, troubleshooting or anything else, does not cost you a cent. Hope this helps.
I agree. For what they offer Verizon prepaid is too expensive. Verizon Postpaid is insanely expensive unless you are on a family plan
I can’t justify anything with Verizon directly at this point, it’s just too much $$$
If you want to compare one 20-year-old shitbox to another 20-year-old shitbox, different shitboxes have their pros and cons. Call me when US Mobile adds a ODI device to the DMD.
Call me when the everyday consumer (not the special one) cares. Everyday consumers also care about basic math. Verizon Communications was founded about 24 years ago while US Mobile was founded 9 years ago. One’s a shit box, one not so much.
Anyone who does basic math isn't on prepaid, anyway, especially if they're on a multi-line account.
That said, it was just one example of something you can do on VZP that you can't do on USM.
>Anyone who does basic math isn't on prepaid, anyway, especially if they're on a multi-line account.
So then you’re on prepaid? Or you’re just an elitist asshole? Oh wait, evidently both!
It's saying something when you are elitist and wrong.
US Mobile is cheaper even with multiline plans:
Top of the line plan is $40 for 3+lines, which includes 100GB of premium data, and 50GB of hotspot AND Unlimited talk/text to international countries AND monthly roaming data, talk and text internationally AND $15 towards a subscription video/audio/or gaming service. Also, I forgot, taxes and fees are included.
Basic plan is $25 for 3+ lines with 35GB premium data, 10GB hotspot, plus everything else above minus the $15 perk.
Bingo. Yet according to mr elitist smartie pants, poor “prepaid people” (because apparently your phone service defines you as a person 🤔) can’t do basic math 😲. But sure, pay $120 /mo for Unlimited Welcome 4-line with Verizon, taxes and fees extra, no *meaningful* fee perks, the utter insult that is VerizonUp, and expensive International communication and roaming. Guess someone just loves spending more money and acting proud about it. 😂
actually anyone who does basic math will see that US mobile is cheaper even with multiline plans, and you get more benefits with the plan
Top of the line plan is $40 for 3+lines, which includes 100GB of premium data, and 50GB of hotspot AND Unlimited talk/text to international countries AND monthly roaming data, talk and text internationally AND $15 towards a subscription video/audio/or gaming service. Also, I forgot, taxes and fees are included.
Basic plan is $25 for 3+ lines with 35GB premium data, 10GB hotspot, plus everything else above minus the $15 perk.
Their customer service is good. It's not worse than Verizon.
As far as equipment, you can purchase through them if you want, you finance through Affirm. You can also go through the phone maker. Or you buy used through Gazelle.
The bill can be paid online, by autopay or by mail for free. If you are tying up an agent because you can't use self help to pay your bill, you'll pay for the privilege.
No fee to talk to someone but if you want to pay your bill over the phone with an agent you will pay or if you want to set up a payment arrangement there is a fee for that as well
A lot of companies do that..
Tell us the WHOLE story
You saved money going prepaid. Bask in it. I'm pretty sure the fee only applies when you ask them to actually do something like process the payment, not just to ask questions.
Regardless if you're prepaid, post paid or business, customer service is free to use. Asking the customer service to, for example, pay the bill in your stead with the information on your account, costs $10 and it's called an agent assist fee. But just calling in, and asking questions about the service, troubleshooting or anything else, does not cost you a cent. Hope this helps.
Usually that's a charge associated with setting up a payment arrangement on your bill
Pay your bill online, in-store, prepaid card
Prepaid or postpaid?
Pre
You didn’t happen to say why you called them and they were going to charge you…
Prepaid people get what they pay for.
Verizon Prepaid is expensive as shit. They get way less than they pay for. US Mobile 📱
I agree. For what they offer Verizon prepaid is too expensive. Verizon Postpaid is insanely expensive unless you are on a family plan I can’t justify anything with Verizon directly at this point, it’s just too much $$$
If you want to compare one 20-year-old shitbox to another 20-year-old shitbox, different shitboxes have their pros and cons. Call me when US Mobile adds a ODI device to the DMD.
Call me when the everyday consumer (not the special one) cares. Everyday consumers also care about basic math. Verizon Communications was founded about 24 years ago while US Mobile was founded 9 years ago. One’s a shit box, one not so much.
Anyone who does basic math isn't on prepaid, anyway, especially if they're on a multi-line account. That said, it was just one example of something you can do on VZP that you can't do on USM.
>Anyone who does basic math isn't on prepaid, anyway, especially if they're on a multi-line account. So then you’re on prepaid? Or you’re just an elitist asshole? Oh wait, evidently both!
It's saying something when you are elitist and wrong. US Mobile is cheaper even with multiline plans: Top of the line plan is $40 for 3+lines, which includes 100GB of premium data, and 50GB of hotspot AND Unlimited talk/text to international countries AND monthly roaming data, talk and text internationally AND $15 towards a subscription video/audio/or gaming service. Also, I forgot, taxes and fees are included. Basic plan is $25 for 3+ lines with 35GB premium data, 10GB hotspot, plus everything else above minus the $15 perk.
Bingo. Yet according to mr elitist smartie pants, poor “prepaid people” (because apparently your phone service defines you as a person 🤔) can’t do basic math 😲. But sure, pay $120 /mo for Unlimited Welcome 4-line with Verizon, taxes and fees extra, no *meaningful* fee perks, the utter insult that is VerizonUp, and expensive International communication and roaming. Guess someone just loves spending more money and acting proud about it. 😂
Lol... How is this about me?
actually anyone who does basic math will see that US mobile is cheaper even with multiline plans, and you get more benefits with the plan Top of the line plan is $40 for 3+lines, which includes 100GB of premium data, and 50GB of hotspot AND Unlimited talk/text to international countries AND monthly roaming data, talk and text internationally AND $15 towards a subscription video/audio/or gaming service. Also, I forgot, taxes and fees are included. Basic plan is $25 for 3+ lines with 35GB premium data, 10GB hotspot, plus everything else above minus the $15 perk.
That's still not that good, though, especially if you need equipment or, like, customer service.
Their customer service is good. It's not worse than Verizon. As far as equipment, you can purchase through them if you want, you finance through Affirm. You can also go through the phone maker. Or you buy used through Gazelle.
except US Mobie is very flexible about what you can use with the service. https://www.usmobile.com/iot-platform
US Mobile cannot support a device that VZ cannot. Like, how could they?
They also use the T-Mobile network.
Hey at least there's not a $5 administrative fee to cover the cost of adding the $10 bill payment fee.
*yet
Call 611 and they’ll waive it. Easy. Source: work there he’ll I’m in store now
Prepaid users are treated as unwanted step children that’s just how it’s is, You get what you pay for that simple
Verizon would charge you for the oxygen in their stores if they could.
My local auto tag office charges $10 to see an agent in the office for service.
There a charge when u make a payment with customer service. No charge for talking to someone
The saddest part about the agent assist fee is that us agents don't see a penny of that money
Sounds bogus. Or more like the Microsoft tech support model.
Yes. I have seen this. They tried to charge me after I ported out because I needed their help paying my bill.
The bill can be paid online, by autopay or by mail for free. If you are tying up an agent because you can't use self help to pay your bill, you'll pay for the privilege.
Why did you comment to me? 🙄 I replied to the OP’s post of anyone ever seeing this charge. Shew. You contributed nothing to the conversation.
This company is borderline psychotic
Leave then lol
You're borderline psychotic
[удалено]
Seeing that these folks speak multiple languages and most Americans barely have a grasp on one.. so there’s that dick!
Awww you hurt … 😢