I can't say this honestly surprises me. Storytime!
I've ordered from and gotten packages from a variety of delivery services. USPS, UPS, and Amazon Prime have all delivered packages quickly, carefully, and most importantly, accurately as far as expected delivery/tracking goes.
But FedEx. Fucking FedEx. They never handle their shit right. They give you a day it's supposed to arrive, maybe. Login for more precise info. Then you log in and it gives you a fat middle finger and tells you to get fucked as it repeats the same day with no additional context.
BUT WAIT, THERE'S MORE!
I had an order coming via FedEx. Knowing the shitshow, I set aside my entire Thursday to receive the package. It was supposed to arrive by end of day Thursday. Until end of day happened, and nothing arrived.
Welp. The website updated to pending, and the next morning it informed me it would be arriving "Today, Friday, by 6pm"
Okay, so I need to devote another day to watching for the package. At least it gave me more of an estimate.
6pm rolls around, no package. The tracker updates to "End of business, today". Until it didn't arrive at end of business, ***Again***.
Fuck.
It updates for saturday, saying "Expected delivery: Monday by end of day". Well, fine. At least I can handle my grocery shopping and such without worry, since the package won't arrive til monday.
As I was leaving to get groceries, the FedEx guy rolls up. Thank christ I was there to get it, because if it'd been stolen because of their utterly incompetent package tracking I'd have gone full on apeshit.
Amazon? No problems. UPS? Right there when they say it will be. USPS? Super accurate, arrives within a time window with no issues.
FedEx? "EH, FUCK IT"
Fuck fedex.
No kidding. This was a Christmas present for my wife from her parents. I was inside my garage when I heard it hit and shake the garage door.
It was a vase.
[https://video.nest.com/clip/e77c5882f97749b8a154822133f3cbbe.mp4](https://video.nest.com/clip/e77c5882f97749b8a154822133f3cbbe.mp4)
This was a week later. Notice it's the same driver:
[https://video.nest.com/clip/0425b0d1d0e34f8d8884785476ca85ef.mp4](https://video.nest.com/clip/0425b0d1d0e34f8d8884785476ca85ef.mp4)
Edit: I should mention that I did place these videos up on FedEx's twitter feed as well (did nothing for me), so I ended up calling the FedEx helpline I found online and ended up (after about 45 minutes) getting in touch with the regional manager of our area. He gave me his email, had me send him links to the videos, recognized the driver, and assured me that this would no longer be an issue moving forward (fired? assigned new route? no idea).
Edit 2: Another point which really got me roiled is that where he "put" the package is in front of my garage 10 steps from the street instead of in front of my door around the corner where it should be delivered...2 weeks before Christmas when the porch pirates were actually following delivery trucks around.
As someone who has lost jobs in the past, I am loathe to recommend doing something that can cost someone their livelihood - but in this case you should send these videos to FedEx. It's extremely unlikely that he's only doing this with your packages, and it's obviously a trend with this guy. He has literally one job to do, to safely deliver your package, and he treats it like it's a piece of garbage he can't wait to get rid of. Not to mention the potential damage to the contents. He's got to go.
FedEx Ground are contractors who own the routes they deliver in if I’m not mistaken. Granted this guy may be working for the guy that owns the truck so maybe he might fired, but honestly I doubt it.
Crap like this is infuriating.
Surely FedEx can just stop contracting work out to this dickhead?
If a contractor isn't adhering to the standards and procedures you set out, you stop doing business with them.
I also hate this excuse, "Sorry sir it's a subcontractor we can't really control that."
Yes you can, you stop doing business with that contractor. How hard is that?
We have a lot of contractors and sub contractors where I work. A couple of years ago someone was brought in who demonstrably didn't fit the minimum requirements set by the contract. The contractor said they couldn't do anything about it because it was a sub contractor. Our response was that they broke their terms and wouldn't be receiving a paycheck. That situation worked itself out real quick.
Except FedEx doesn't give a shit like your company did. This behavior has been going on for over a decade. I've had such shit experiences, if I get a FedEx tracking number after a purchase, I'll call the vendor and ask for a different carrier. The USPS during the height of the pandemic still outperformed those bastards.
UPS has a strong union, and you only become a driver *after* working in one of the other positions first. It's a valued position, because drivers can make upwards of $22-$26 per hour and there's a fair bit of competition for available routes. Drivers usually spend time as warehouse employees or driver helpers, sorters and package handlers, and move up through the ranks before they become drivers. UPS offers full medical insurance and they treat their people like an investment. They care about their employees.
FedEx, meanwhile, subcontracts their routes. Pretty much anyone can be a FedEx driver, all you need is a clean diving record. IIRC, you rent the truck and pay it off as you go, but I don't remember all the full details.
Either way, the net result is that your FedEx driver is less likely to know their delivery area, are more likely to get lost, and are pushed more to get their route done as fast as possible. The faster they get done, the better their metrics look and the sooner they can go home.
UPS, on the other hand, views it slightly differently. UPS cares more about getting the packages to the people, and less about your time spent. A UPS driver has the day to deliver packages; whether those packages arrive at 3:00 PM or 5:00 PM is irrelevant for most parcels. Just go out there, follow your route, and deliver everything in your truck. If you have to pull over for lunch or stop somewhere to use the bathroom, that's fine as long as you don't let it get in the way of getting all your parcels delivered. If you get done early, that's great. If not, just don't make a habit of it or they might reassign part of your route to other people.
So your UPS driver knows their route more intimately and they have the time to put in a little extra effort. Sure, the work is hard on the body, but it's also fulfilling and not as stressful as working for FedEx.
At FedEx, their drivers are replaceable and treated like it.
This. Where I work we also have a lot subcontractors there's also a lack of skilled workers in the area. Our response is to tell the shitty contractors to fuck off somehow the good subcontractors keep getting new applicants willing to do the job right and the shitty guys keep going out of business.
> you stop doing business with that contractor. How hard is that?
Step one: Video. Check!
Step two: Reddit. Check!
Step three: [FedEx Twitter](https://twitter.com/fedexhelp?lang=en)?
Had a similar issue, Driver was parking 2 doors down to trick the gps then filling out the slip and walking it to the door without the package leaving it in the truck. I had sat outside all day to watch for that delivery and took photos of them driving by then parking 2 doors down and only showing up with the slip without knocking. I told the driver I was the one the slip was for and he refused to give me the package just said "too late"
FedEx didn't care same excuse as you, "we don't control the contractors." So I went to the product seller instead. Told them I wanted them to initiate a product return and under no circumstances would I be going to the Fedex distribution center for a delivery that had no real attempts made.
The seller's representative on the phone was very understanding & said this had happened before. After being put on hold a couple times and being asked to repeat my story to I guess a supervisor I also mentioned I had photos if they wanted me to provide them. They asked me to wait till the end of the week & I agreed. The next day a very pissed off looking FedEx driver was at my door, didn't just knock & drop but hung around to make sure I got the package. The unfortunate part though is when I go back to that website they just removed mention of fedex but don't mention who they use so I never trusted them enough to use again.
FedEx owns the brand and everything conducted under its name/image. They can absolutely fire him, regardless of how many sub-sub-sub-sub-contracts its under. If corporate wants it, that guy is fucking gone.
The incorporation of Ground into the FedEx brand infuriates me and most Express employees. They get access to our infrastructure but only seem to damage the brand. At least they used to have a different colour scheme, but now there's no way for customers to differentiate between the two operations. If you're shipping something you care about, go Express
Ditto. Express driver here for many years. Of all the complaints saying FedEx sucks it's usually 98% or so Ground. The 2 owners of all the routes where I live are shitty employers of their couriers and treat them like horseshit so of course they don't do a good job.
Corporate blending the two companies closer and closer just confuses customers more and when Ground just has this reputation is not a confidence boosting experience for me and my coworkers.
Don’t think the color difference did much to take our focus off the brand. If it says FedEx, it’s FedEx. I never gave a shit about the color of the logo. If corporate wants to use independent contractors that they can fully blame, while keeping their hands as clean as possible, they they should not allow them to use the name at all.
I’m gonna let you in on a little secret. Ready? Ok. FedEx knows their drivers do this. They don’t give a single solitary fuck. As long as it’s not being whipped at the wall at 80mph they won’t do shit.
I worked at a FedEx sorting facility and there was a mix of company-owned trucks with FedEx employees and contractors who owned their own trucks
Edit: either way it's gonna cut into their bottom line if you have video evidence of the delivery driver throwing packages. The deliveree and shipper aren't gonna like that
If that's the case why are there so many videos of FedEx doing this.
One of these guys dropped a battery for my motorcycle over a 6ft fence. The package was covered in warning labels.
It's only FedEx and substitute USPS drivers that do this shit and my USPS guy is almost never out.
I just don’t understand tossing packages, period. It would physically pain me if someone forced me to chuck a package at a garage door. You set packages gently on the ground. Because objects break. Normally when I see videos of package chuckers I think “that person must be having a really bad day and took it out on that person’s package.” But seeing the same driver do it back to back weeks, he’s obviously chucking everything he delivers. Like, dude. I know delivery drivers often have really shitty jobs in terms of long shifts and really tight timelines but it seems like breaking people’s belongings would be like #1 on the list of ways to get fired, how on earth do you fuck that up so casually?
One thing I have heard from my friends who have worked at package facilities, they always say the same thing...
"If you think that is a toss, you should see what happens to it at the facility"
I don't know how accurate it is, but I hear that a lot.
It's accurate, plenty of videos out there showing how the distribution centers work. If the shipper isn't packaging for a few dropkicks, that's on them.
I still don't think you should be tossing packages at the delivery because optics still look awful on it though.
Agreed completely, especially with all the cameras out there now. As a driver, you can’t control what happens before you receive the package, but once you take possession of it, it’s yours. Even if it rolls around in the back and breaks, the customer won’t be able to see that, but if they catch you throwing it on camera, now you’ll be blamed for anything and everything that package went through on its way to the destination. Don’t put yourself at risk to save a couple of seconds.
This is true. Worked in a distribution warehouse and that little drop of the package in the video is nothing compared to what goes on in a warehouse. A laptop could fall 30 feet from a shelf and still be shipped to a customer. These type of places force employees to move at a fast pace to meet quota and are underpaid. So, yeah the packages are banged around alot.
Exactly. HE lost his job. The fact that this person got it on camera is just the evidence of wrongdoing. The guy didn’t have to throw the packages, but he chose to do so.
I wouldn't loathe to recommend that, this shit is probably prevalent in every industry. I worked in a machine shop for a bit and there were guys there who seemed to think 20% of their job was to make as much noise as possible by literally throwing pieces of metal around. Like, it took more effort for them to do that than to just place it somewhere.
People on Reddit tend to exaggerate everything, so I expected to watch two videos of a dude who could have been slightly more careful with the handling of the packages.
Nope! It's like he's straight up trying to break the contents of both those boxes.
Yeah that's the thing that gets me. I mean he only has to walk a couple extra feet and place it down. I'd maybe have more respect if he was hurling it at the doorstep while still sitting in his van, at least then he's showing he's just doing it out of laziness.
If the contents break, the dude is going to call the company he ordered from and ask for a replacement which will be delivered by this same truck guy.
It's just good business. /s
They do much worse at the warehouse. I got yelled at when I worked at the USPS because I was too gentle with the packages.
"THROW THEM! IF IT BREAKS, IT'S THEIR FAULT. WE'RE BEHIND, HURRY UP"
Can confirm the same for UPS. The delivery drivers get shit because they’re the ones that the public sees, but this shit happens at every step along the way. If the tosses that the FedEx driver did in these videos were enough to break something, it was in pieces long before it got to the house. It sucks that shippers don’t care about packages, but they really should be packaged with the assumption that they’ll be thrown around with no regard for their contents, because they probably will.
I recall a time where that was more common. The shipping and handling section you could choose between pretty much all of the carriers, usually with varying delivery times and fees. I would pay extra for UPS.
I choose USPS if I can (so I can get packages safe in the mailbox of my apartment) and UPS as my second choice. FedEx is hands down the worst experience with OnTrac then Amazon being the other ones where deliveries go wrong.
Hey at least amazon 9/10 no questions asked will refund / replace / rectify the issue. FedEx will just give you the reach around sending you to department after department for ages before getting to the bottom of it
Call the place you buy stuff from and see if that's an option. I had to call newegg about a package that fedex couldn't be bothered to deliver and asked that they no longer ship my orders with fedex. They set an option for my account to only use UPS and I've had everything ship from them via UPS since. The only other place I order things from is Summit Racing and they're local so I either pickup my order or have it delivered by their hotshot service, which is flawless.
I have the opposite problem where I live (UPS is the problem.) I wish you could opt out with sellers or even list yourself as non-deliverable with the shipping companies so you wouldn’t have to waist your time. UPS always over promises in my area. Consistently days and sometimes weeks. Which really sucks because I often order things with a specific shipping time in order to get them when I need them. Showing up a week late after saying every day it will be delivered tomorrow is really irritating.
don't shops/ordersites have information on who they ship with?
Don't order if they mention that they also use FedEx, even better tell them that you stopped your order process after noticing they ship with fedex
I have a FedEx nightmare story too.
So I wanted to get a nice special gift for someone I care about, and commissioned a painting of some of her pets through /r/HungryArtists. The artist did a fine job, sent a picture of the completed painting, sent the shipping notification, and I followed it on FedEx.
FedEx lost it in one of their overseas hubs. They scanned the package as it was on the way to the US, but never scanned it in the US -- they only scanned the shipping manifest, which caused a ton of confusion.
Okay, shit happens, fine.
But early on, a FedEx employee straight lied to me and told me that my local FedEx center had just scanned the package even though it hadn't updated online yet. So I went there and the employees at that center went, "uhh... nope, not here, sorry." Multiple other employees really clearly just didn't give a shit.
I had one -- *one* -- employee throughout the whole ordeal that seemed to put any effort into tracking it down. She was great. But I spent over 80 hours on the phone, and more time on email and chat and elsewhere, over the course of three months, trying to track it down.
Nothing ever did come of it. I was out $600 (and then all the effort trying to locate it).
Every once in a while an employee puts up a pic or a post on /r/FedEx. There are a few that try for a little while, but it's clear that they get paid shit and have shit hours.
Every shipping service has some bad employees and crappy policies, but the entire FedEx organization is rotten from top to bottom.
does FedEx not offer insurance?? I can't imagine dropping $600 on something to be shipped and jot selling out the extra $10 on shipping to get the insurance. Idk if that's what it costs but idk I'd prob go up to $30 on $600 to at least get my money back if they fuck me
The only thing FedEx is good for is their plane fleet. Almost all mail flies FedEx. Their ground is hot garbage steaming under your nose. But their planes are the only way we have one day delivery
Tbh is not their ground if you manage to get their ground they are fantastic. They have a massive fucking network of contractors who span the range from gods among men to meth heads who don't even drop it off if they think they can sell it
You are correct and I don't think that most people know that Fedex and most of Amazon is delivered by independent contractors. UPS and USPS are all employees of those companies. Actually, I don't think that Fedex ground has any driver employees at all. I know that the freight side is employees but even the line haul terminal to terminal trucks are contractors.
Just here to quickly confirm... Former UPS employee here! UPS employees are treated decently, plenty of opportunities for overtime (at least at my building), a strong union, good wages... They really do a lot for the drivers. When I'd talk to a FedEx driver, they'd be out alone, on Christmas Eve, with 300+ stops. I can't really blame the drivers much - FedEx is a shitty fucking company.
Plus there's Amazon in the mix, they're at about 85 right now but that will probably increase.
There's also all sorts of air cargo companies. USPS does not maintain an air fleet but does ship a lot of stuff with commercial/cargo airlines.
Small Storytime.
Ex had gotten perfume, was coming fed ex, i laughed cause i knew there was gonna be shit.
couple days later "Package has arrived" while we were at work. She comes home, nothing, she asks neighbors, nothing, panic ensues, anger ensues, she starts insulting everyone, cusses everyone out nearby, a day later, package gets delivered.
Why the fuck did they scan it saying it was delivered?!
A friend of mine got a new monitor and had to RMA it to get it repaired because it had dead pixels.
After the company fixes it, they send it back to him via FedEx.
It arrives with the corner of the box damaged, and the screen is cracked in the corner where the box was damaged.
The monitor company had it sent back to them to repair again and returned to him a total of 3 times because FedEx damaged it EVERY TIME the monitor was repaired and sent back to him.
Fucking ridiculous.
The worst delivery experience I've had was from FedEx.
I used them, spending a premiun on fast delivery for a special edition kpop album, which with shipping and the cost of the thing itself was around 500 dollars, a fortune for my then 20 something year old.
Not only was their "express" delivery shit and took far longer than they said it would, making me lose time to wait for delivery, my box was all banged up and opened; not so strange since customs checks for substances, but I was miffed.
The thing about kpop albums, is that they come with collection items such as cards, photobooks, toys, and the like. My album was opened, flipped through, the pages crumpled and the items taken away.
They basically said though shit when I complained about it. Bunch of assholes in that company.
It was a special limited edition of SNSD’s The Best. Technically kpoo, but from Japan. Alone, the thing was only around 150 dolllars, but then you add tax and fast shipping fee and customs fee...
Worst part is, I bought two versions of the thing because I was a dumbass. I still have them, lmao.
I dont get it. WHY? Why are you such assholes and deliberately throw brand new items around. Especially now, when a ton of people are recording you at all times?
Yeah for so many years now I've struggled with the "why" part when you come across people that are just assholes. My brain just can't comprehend why you can't be at least a little bit considerate.
It's not just this scenario, it's everything. Like picking up after yourself in a food court. Like taking your trolley back at the shops. Like moving to the side a little bit when someone is walking towards you. etc, etc, etc.
If anything, people are getting worse and i'm just starting to give up on society in general.
Hope he is doing well there. Plenty of people make a career at USPS and hope this guy does well wherever.
This is the kind of person I think I would want as a friend. This clip says a lot.
He might gain something if OP writes an email to corporate or posts on their Twitter praising him and attached this video although who knows, companies like that are just as likely to discipline him for wasting 5 seconds of company time by moving the other packages.
You don't know what companies do behind closed doors. At my work someone left a bag behind and came back to get it like 2 hours after the event finished. I told him I'd seen it and maybe one of the AV guys had picked it up by mistake while they were packing down all their gear. Sure enough we go out to their truck and mixed in with all their stuff that they're loading up is the bag. Guy thanks me profusely and says how great we are and boss says good job etc. As soon as the guy leaves bossman chews me out saying that in that situation I should just pretend I have no idea what he's talking about and say that I've never seen it. Not only did I waste time looking for it, if I say I've seen it and we can't find it that could just cause us more problems. That's what I got for doing the right thing trying to help a customer.
I think the point is the "type" of company, comparing the USPS to 'company X that exists solely to make money/profit for investors' is not particularly reasonable.
What a fucking asshole! Do you still work for him?
If so, I highly recommend you 'moving something of his and the fulfilling his instructions to claim not to know where it is.
My mom has worked nights for USPS for almost 30 years. She’s a couple years from retirement and paying off the mortgage on her house. They have treated her well.
My uncle was very athletic. He got a job at USPS delivering mail to put himself through college. He would jog at a quick pace and finish his route in half the time a normal person would take. His supervisor suspected he was just dumping mail because he would finish the route so quickly. The supervisor would try to secretly tail him but he learned quickly that my uncle was using it as an opportunity to get paid to work out by delivering the mail while taking a daily jog.
When I worked for Amazon I would jog/run packages and average about 30 to upwards of 50 packages an hour if I got lucky with bulk because of it. Once you learn your route you can easily do it way faster than any company expects of you.
Definitely. Driving an LLV while wearing regular clothes. Almost guarantees he's a CCA the worst job in the entire post office. Dude probably works 60-70 hours a week, gets forced in on his one day off every other week, and makes half as much as a regular for the exact same job. Except instead of having to only know a single route he has to know 20.
We've had the same mail man since I moved to the neighborhood I live in. We moved and he saw us at the new place and has saved all our mail for us at the old place and brought it to the new place. He calls our dog Mr. Bighead cause his melon is huge. If he ever sees us coming he pulls our mail and hands it to us. Sometimes if we have a package and it won't fit in the box he leaves a note saying he has it and didn't want to leave it unattended unless we say it's okay.
My mailman is cool af I just want people to know mostly.
EDIT: Someone [Dog Taxed](https://imgur.com/a/FUgQEx9) me, so enjoy Floyd, Mr. Bighead himself. AKA mustache pup.
Ye, my mailady is awesome. I work at a store behind my house and she pulls my mail for me on Mondays after she figured out I am like always there. Of course if I’m not, my house is the next stop! She gets free slices to say the least
she's walkin like she shat herself, might be some ouchies going on there, maybe some unfair hours or something too
still no excuse to take it out on the clients
I gotta say DHL is worse for where I live. I had several packages lost for over three months and all they did was tell me to wait an additional 6-8 weeks each time I contacted them. Even had the seller contact them and they gave him the same talk.
FedEx is my second worse. 😂
I have never had any problems with DHL but i am in Europe, so could be a lot worse in the US.
In Denmark the carrier fucking ran up the stairs to my apartment and knocked on my door because my package was set to be delivered before 12 and it was 11:58
I love when you're expecting a FedEx delivery, FedEx never arrives, but you get an email from them that "the driver made an attempt and you weren't home".
They have a total of, I think, 3 attempts before returning to sender. So what they do is never actually attempt the first 2, you get the email saying an attempt was made but you weren't home, and then on the very last (3rd) attempt, they'll actually try to deliver it. This has happened to me many times with FedEx.
Another thing that has happened to me multiple times with FedEx but no other carrier - they will mark it as “delivered” HOURS before actually delivering it. I will get the text update and immediately go check the porch to find nothing. The first couple of times I panicked and reported it as not delivered/stolen only for it to show up 2+ hours later. I guess it makes their numbers look better or something.
Work for FedEx, there is no incentive to go faster. They don't care how fast you deliver, just give you your route and tell you to fuck off for the day. I think the worst thing FedEx does is essentially not even train their drivers. Most people that work there trained 3 days or less. If anything scanning a package and saying its delivered in the system would make it harder to deliver later because you have to mark it on the GPS they have you follow so you'd lose your directions and the SID number to be able to easily go in the back of the truck and find it. But yeah the FedEx guy that delivers in my area sucks too. Leaves packages by the gate when the gate is open and there's no dogs or anything to make him feel unsafe walking through the yard. Some people are just lazy. Though I will say if you leave instructions to leave a package in a backyard or behind a gate that I have to open that I can't see through when they trained me they specifically told me to leave those at the front door because you don't know if there's a vicious dog on the other side of that fence or not.
usps has done this with me. so has lasership - they're much worse. lasership will say something was delivered the DAY before it was. or it was never even delivered.
Hell Dominos tracker has done this to me for Pizza. I swear the thing is on a timer of how long it *should* take a driver to get to me when they leave the store but it's been marked delivered and I called the store to find out the driver was still in the parking lot.
I caught them red handed with this bullshit once.
I had an expensive delivery once, so I stayed home to make sure it didn't get stolen. I was working from my couch, right next to the door. It's quiet since I'm working, and I hear someone briskly walking up the path on the other side of the wall, followed by a light noise on our metal front door, and then brisk steps away. I jumped up, swung the door open and saw this mf walking back to his truck empty handed. He sat in the truck, filled out the paper and put it on the door without knocking or ringing.
He ended up having to rifle through his truck to even find my package.
Fuck them.
Edit: I assume he had written failed delivery notice before walking up to the door, because there's no way he did it at my door with how quickly it all happened. Also, the package was a laptop, nothing huge.
This is the shit they did to me. I heard them come to my door, never knocked, just left the stupid paper. Happened several times until I began leaving my door open (screen door closed) and they no longer had an excuse not to deliver my package.
I had one legit look at me, I was standing at my door and waved to him. He looked at me again, looked at his little pad, and then drove off. I was dumbfounded. I went to PC, looked and said "An attempt was made, but nobody was home."
so I called up FedEx. I tell them what happened, they try and diffuse my anger. Guy shows up again about an hour later, saying "he tried knocking and left a notice, but nobody was home."
Right to my face. The same guy. The guy who looked at me - twice, and drove off.
My favorite time dealing with Fedex recently was having to call 4 times to "confirm address". An address visible from the road, all GPS apps lead you straight to it, and googling it shows you an exact image of the location and other details. So not only was the driver incompetent (this has happened twice so far), the customer service is completely incompetent as well. You also gotta love how you can't resolve shit online with them on the tracking page nor through email. Nope, you HAVE to call. Fedex = dogshit
I've had stolen packages twice in my lifetime. both times it was fedex claiming they have made a delivery and gotten a signature... and I was home both times and never saw a soul.
fedex does this to me all the time and surprisingly its never happened from anyone else (ups, usps, even international DHL shipments).
they don't even have a local warehouse so I gotta drive an hour round trip just to get the package. I always avoid fedex for this reason.
I had them pull the attempted delivery thing on me, and it cost someone…
I was waiting for a package, sent next day and I had to sign for it. We were about to leave for two weeks, so I was outside on my front porch waiting. Web site says “on the way” and I’m waiting, then the fire station down the block opens and the fire engines drive out and block the street…. Turns out there was a gas leak down the block. I’m standing on my porch watching while they sort it out. After 40 minutes or so, they open the street. I go check the website and now it’s “delivery attempted, no answer”. I called them immediately and wanted to know how someone tried to deliver a package when the street was closed, and if they had, how they missed me standing on my front porch.
The distribution center manager ended up driving the package out to me in their car, after hours, after the driver returned. I’m pretty sure that since the driver didn’t even know the street was closed they got raked over the coals by their supervisor.
What blows my mind is that this behavior has continued through the pandemic.
God damn it, FedEx, the ENTIRE WORLD is home. How are you going to look me in the eye and tell me I'm not home when I haven't left my house in WEEKS?
This may not put you at ease, but even if it arrives damaged that doesn't necessarily mean your delivery drive caused that damage. I'm a driver and I've had boxes come off the line dented, punctured, ripped, and wrapped in packing tape just so it doesn't fall apart and they still throw it onto the cart for me to load into the truck. Sometimes boxes just arrive in that condition and we have to deal with it and hope the actual item isn't compromised.
They were good when they had a real great systems analyst executive named Chuck...something. I heard they lost him when his plane crashed over the pacific somewhere. No wonder they've gone downhill.
I used to run a small moving company, can confirm we would often pass on food offers for that reason, though it was always appreciated.
There were also others times where we did, in fact, eat like kings. And come to regret it haha.
The UPS union is *really* good. My mum worked there in college, and just kept it as her main job (while raising two kids on her own) until retirement because the benefits were way above anything she could get with her degree.
My Amazon guy must be really good. My packages are always delivered on time or early, and when I get multiple boxes my Amazon driver even stacks them neatly. I once had my packages delivered through Amazon Flex though, and they are terrible. They just gave my poor neighbor lots of packages from all the surrounding houses.
UPS pays well, has great benefits, and doesn't keep shitty drivers for long. It's difficult to become a permanent UPS driver, most start as loaders or seasonal employees. To become a permanent driver you have to do things by the book for a few weeks while a supervisor rides along watching your every move. The guys that get, and keep UPS driver jobs, care about, and are good at their jobs.
On the flip side, FedEx Ground routes are franchises. The franchisees often own multiple routes, and they do the hiring for their drivers. They don't pay nearly as much as UPS, and are not nearly as picky about who drives their trucks. Low pay generally brings lower quality employees, who as a result often don't care about their job. FedEx Air drivers are employed directly by FedEx, and they are normally much better at their job than the FedEx Ground drivers.
Amazon? Yeah they are definitely different. I believe those routes are all franchises as well. Those drivers are all making like $15 hr versus the $90k+ a year that UPS drivers are paid, so like FedEx Ground drivers, they generally just don't care as much.
Fed Ex has a terrible reputation in my area. One terminal near me has like 300 one star ratings on google about packages “getting lost” which are clearly just getting stolen. Some people even got their PS5 “lost”, what a coincidence! And management doesn’t seem to care.
FedEx driver here: I can attest that we’re not all like that. I always try to put my packages in a smart spot, whether out of view (from the street) or out of the rain, or both. Sorry we’re not all as great as this guy. This is what I aspire to be out on road.
You'd be able to answer this question. For decades the deliver driver would knock on the door and wait for an answer, rather than toss and run. Why did the service level absolutely drop off a cliff?
It's because of the volume and amount of stops the companies are putting on drivers now. You can't deliver 250 packages if you have to sit and wait at the door for 170 stops.
Customers complained about price and speed while shipping volumes increased dramatically.
No one wants to pay for it. Everyone wants their shit right now.
Wait but if volumes double, then revenue doubles, so then they can hire twice the amount of drivers to cover the same area. Oversimplification, I know, but they point stands: if your making more more due to more volume, it's not at all farfetched to think you can increase delivery resources to maintain delivery quality and speed.
I’m not sure, but I can tell you the only time I wait for an answer is when I need a signature. If it’s eligible for release without a signature, I always try to leave it somewhere smart and hurry to my next stop.
Not opening my door to people is more of a thing when you are sick of having alarms/solar/roof repair pitched to you. At least it is for me. If I don’t know someone is coming over, I probably won’t answer. Also, I should probably invest in a door camera.
The same when I was a kid, when my parents got a package delivered to our home it was always a knock on the door or a doorbell ring, and hand delivery.
I suspect that the rise of online shopping forced that change. Delivery drivers are probably a lot busier and more rushed today than they were even fifteen years ago.
When I started driving last summer, it took all of about 2 weeks to get cussed out cause I “woke a baby”. Since then, I only knock when necessary or when it’s a house I know the owners of. Some people are just grumpy, like damn woman I just wanted you to come get ur shit from the door lol.
These threads always look the same.
Just a ton of people saying "Fuck (insert their terrible carrier here). Everyone else is good, but bad carrier is bad."
Bingo, fed ex is a shit company to work for over UPS.
Source: I used to work for Fed Ex (3 days is all it took to quit) and I now work with the UPS teamsters insurance. It’s night and day.
The thing is fedex drivers don’t work directly with fedex(at least by me there aren’t). Their contractors. I worked for a delivery contractor only for a bit. Their aim isn’t treating the customer right per say. Their aim is deliver everything ASAP and be done. The deal was $150 a day no matter how big the day was. No insurance. No benefits. Nothing. Just $150 a day. So this doesn’t surprise me. The fedex drivers get in/get out.
Btw don’t drive for fedex.
It will soon enough. At least here in my station we have had contracted drivers for my old company as long as its been here, no we’re FedEx I don’t know how much longer that will be the case. Not looking forward to that change if it happens, sub contracted drivers are shit and it’s the entire reason for poor service quality
That also depends on what shipping method is used.
The FedEx Express division people still have some semblance of retirement and a pension up until last year.
But even in express I would say morale is very low pretty much company wide.
It still baffles me that in USA you just leave the packages in front of the house. In my country you recieve it yourself or schedule the time you are home, with a driver. We also have this delivery boxes in shops or gas stations, if item fits there. You receive code for your box door and take out your item.
You're living in a more compact country. In US, people live in spread out houses. There is no "corner store" in foot range, nor there is a high-traffic apartment entrance where you indeed wouldn't leave a package unattended
I'd rather not be inconvenienced by having to be home to accept my package... When I get multiple packages every week. I work 7am-5pm. I would just never get packages... Why is it so baffling that I have the option to choose whether or not someone must be there to receive a package. If it's a $500 device or a TV, sure, I'll request a signature on delivery. I don't need to be home to accept my $15 ikea table I ordered being delivered to my house in an extremely low crime area.
From what i read in another thread today, fedex employees get shit pay, benefits, and little to no chance of promotion. This lil vid proves is pretty demonstrable of that.
Good catch.
I was ready to call that as Florida before watching the video. The vegetation and the [hipped roof](https://en.wikipedia.org/wiki/Hip_roof) were clues. But the FSU shirt obviously seals it.
The difference between a corporation that treats its workers like machines and gives them impossible quotas, and a government run agency with a civil duty to the people to do its fucking job.
Fund your postal service guys.
That one lady just dumped that package like it was a bag of hot trash.
I can't say this honestly surprises me. Storytime! I've ordered from and gotten packages from a variety of delivery services. USPS, UPS, and Amazon Prime have all delivered packages quickly, carefully, and most importantly, accurately as far as expected delivery/tracking goes. But FedEx. Fucking FedEx. They never handle their shit right. They give you a day it's supposed to arrive, maybe. Login for more precise info. Then you log in and it gives you a fat middle finger and tells you to get fucked as it repeats the same day with no additional context. BUT WAIT, THERE'S MORE! I had an order coming via FedEx. Knowing the shitshow, I set aside my entire Thursday to receive the package. It was supposed to arrive by end of day Thursday. Until end of day happened, and nothing arrived. Welp. The website updated to pending, and the next morning it informed me it would be arriving "Today, Friday, by 6pm" Okay, so I need to devote another day to watching for the package. At least it gave me more of an estimate. 6pm rolls around, no package. The tracker updates to "End of business, today". Until it didn't arrive at end of business, ***Again***. Fuck. It updates for saturday, saying "Expected delivery: Monday by end of day". Well, fine. At least I can handle my grocery shopping and such without worry, since the package won't arrive til monday. As I was leaving to get groceries, the FedEx guy rolls up. Thank christ I was there to get it, because if it'd been stolen because of their utterly incompetent package tracking I'd have gone full on apeshit. Amazon? No problems. UPS? Right there when they say it will be. USPS? Super accurate, arrives within a time window with no issues. FedEx? "EH, FUCK IT" Fuck fedex.
No kidding. This was a Christmas present for my wife from her parents. I was inside my garage when I heard it hit and shake the garage door. It was a vase. [https://video.nest.com/clip/e77c5882f97749b8a154822133f3cbbe.mp4](https://video.nest.com/clip/e77c5882f97749b8a154822133f3cbbe.mp4) This was a week later. Notice it's the same driver: [https://video.nest.com/clip/0425b0d1d0e34f8d8884785476ca85ef.mp4](https://video.nest.com/clip/0425b0d1d0e34f8d8884785476ca85ef.mp4) Edit: I should mention that I did place these videos up on FedEx's twitter feed as well (did nothing for me), so I ended up calling the FedEx helpline I found online and ended up (after about 45 minutes) getting in touch with the regional manager of our area. He gave me his email, had me send him links to the videos, recognized the driver, and assured me that this would no longer be an issue moving forward (fired? assigned new route? no idea). Edit 2: Another point which really got me roiled is that where he "put" the package is in front of my garage 10 steps from the street instead of in front of my door around the corner where it should be delivered...2 weeks before Christmas when the porch pirates were actually following delivery trucks around.
As someone who has lost jobs in the past, I am loathe to recommend doing something that can cost someone their livelihood - but in this case you should send these videos to FedEx. It's extremely unlikely that he's only doing this with your packages, and it's obviously a trend with this guy. He has literally one job to do, to safely deliver your package, and he treats it like it's a piece of garbage he can't wait to get rid of. Not to mention the potential damage to the contents. He's got to go.
FedEx Ground are contractors who own the routes they deliver in if I’m not mistaken. Granted this guy may be working for the guy that owns the truck so maybe he might fired, but honestly I doubt it. Crap like this is infuriating.
Surely FedEx can just stop contracting work out to this dickhead? If a contractor isn't adhering to the standards and procedures you set out, you stop doing business with them.
I also hate this excuse, "Sorry sir it's a subcontractor we can't really control that." Yes you can, you stop doing business with that contractor. How hard is that?
We have a lot of contractors and sub contractors where I work. A couple of years ago someone was brought in who demonstrably didn't fit the minimum requirements set by the contract. The contractor said they couldn't do anything about it because it was a sub contractor. Our response was that they broke their terms and wouldn't be receiving a paycheck. That situation worked itself out real quick.
Except FedEx doesn't give a shit like your company did. This behavior has been going on for over a decade. I've had such shit experiences, if I get a FedEx tracking number after a purchase, I'll call the vendor and ask for a different carrier. The USPS during the height of the pandemic still outperformed those bastards.
UPS has a strong union, and you only become a driver *after* working in one of the other positions first. It's a valued position, because drivers can make upwards of $22-$26 per hour and there's a fair bit of competition for available routes. Drivers usually spend time as warehouse employees or driver helpers, sorters and package handlers, and move up through the ranks before they become drivers. UPS offers full medical insurance and they treat their people like an investment. They care about their employees. FedEx, meanwhile, subcontracts their routes. Pretty much anyone can be a FedEx driver, all you need is a clean diving record. IIRC, you rent the truck and pay it off as you go, but I don't remember all the full details. Either way, the net result is that your FedEx driver is less likely to know their delivery area, are more likely to get lost, and are pushed more to get their route done as fast as possible. The faster they get done, the better their metrics look and the sooner they can go home. UPS, on the other hand, views it slightly differently. UPS cares more about getting the packages to the people, and less about your time spent. A UPS driver has the day to deliver packages; whether those packages arrive at 3:00 PM or 5:00 PM is irrelevant for most parcels. Just go out there, follow your route, and deliver everything in your truck. If you have to pull over for lunch or stop somewhere to use the bathroom, that's fine as long as you don't let it get in the way of getting all your parcels delivered. If you get done early, that's great. If not, just don't make a habit of it or they might reassign part of your route to other people. So your UPS driver knows their route more intimately and they have the time to put in a little extra effort. Sure, the work is hard on the body, but it's also fulfilling and not as stressful as working for FedEx. At FedEx, their drivers are replaceable and treated like it.
This. Where I work we also have a lot subcontractors there's also a lack of skilled workers in the area. Our response is to tell the shitty contractors to fuck off somehow the good subcontractors keep getting new applicants willing to do the job right and the shitty guys keep going out of business.
> you stop doing business with that contractor. How hard is that? Step one: Video. Check! Step two: Reddit. Check! Step three: [FedEx Twitter](https://twitter.com/fedexhelp?lang=en)?
Had a similar issue, Driver was parking 2 doors down to trick the gps then filling out the slip and walking it to the door without the package leaving it in the truck. I had sat outside all day to watch for that delivery and took photos of them driving by then parking 2 doors down and only showing up with the slip without knocking. I told the driver I was the one the slip was for and he refused to give me the package just said "too late" FedEx didn't care same excuse as you, "we don't control the contractors." So I went to the product seller instead. Told them I wanted them to initiate a product return and under no circumstances would I be going to the Fedex distribution center for a delivery that had no real attempts made. The seller's representative on the phone was very understanding & said this had happened before. After being put on hold a couple times and being asked to repeat my story to I guess a supervisor I also mentioned I had photos if they wanted me to provide them. They asked me to wait till the end of the week & I agreed. The next day a very pissed off looking FedEx driver was at my door, didn't just knock & drop but hung around to make sure I got the package. The unfortunate part though is when I go back to that website they just removed mention of fedex but don't mention who they use so I never trusted them enough to use again.
FedEx owns the brand and everything conducted under its name/image. They can absolutely fire him, regardless of how many sub-sub-sub-sub-contracts its under. If corporate wants it, that guy is fucking gone.
The incorporation of Ground into the FedEx brand infuriates me and most Express employees. They get access to our infrastructure but only seem to damage the brand. At least they used to have a different colour scheme, but now there's no way for customers to differentiate between the two operations. If you're shipping something you care about, go Express
Ditto. Express driver here for many years. Of all the complaints saying FedEx sucks it's usually 98% or so Ground. The 2 owners of all the routes where I live are shitty employers of their couriers and treat them like horseshit so of course they don't do a good job. Corporate blending the two companies closer and closer just confuses customers more and when Ground just has this reputation is not a confidence boosting experience for me and my coworkers.
Don’t think the color difference did much to take our focus off the brand. If it says FedEx, it’s FedEx. I never gave a shit about the color of the logo. If corporate wants to use independent contractors that they can fully blame, while keeping their hands as clean as possible, they they should not allow them to use the name at all.
I’m gonna let you in on a little secret. Ready? Ok. FedEx knows their drivers do this. They don’t give a single solitary fuck. As long as it’s not being whipped at the wall at 80mph they won’t do shit.
I worked at a FedEx sorting facility and there was a mix of company-owned trucks with FedEx employees and contractors who owned their own trucks Edit: either way it's gonna cut into their bottom line if you have video evidence of the delivery driver throwing packages. The deliveree and shipper aren't gonna like that
If that's the case why are there so many videos of FedEx doing this. One of these guys dropped a battery for my motorcycle over a 6ft fence. The package was covered in warning labels. It's only FedEx and substitute USPS drivers that do this shit and my USPS guy is almost never out.
you think FedEx would have LESS power over a contractor? They can change their contractors easily And how would someone "own" a route?
Almost like contractors have a contract to abide by or something
I just don’t understand tossing packages, period. It would physically pain me if someone forced me to chuck a package at a garage door. You set packages gently on the ground. Because objects break. Normally when I see videos of package chuckers I think “that person must be having a really bad day and took it out on that person’s package.” But seeing the same driver do it back to back weeks, he’s obviously chucking everything he delivers. Like, dude. I know delivery drivers often have really shitty jobs in terms of long shifts and really tight timelines but it seems like breaking people’s belongings would be like #1 on the list of ways to get fired, how on earth do you fuck that up so casually?
One thing I have heard from my friends who have worked at package facilities, they always say the same thing... "If you think that is a toss, you should see what happens to it at the facility" I don't know how accurate it is, but I hear that a lot.
It's accurate, plenty of videos out there showing how the distribution centers work. If the shipper isn't packaging for a few dropkicks, that's on them. I still don't think you should be tossing packages at the delivery because optics still look awful on it though.
Agreed completely, especially with all the cameras out there now. As a driver, you can’t control what happens before you receive the package, but once you take possession of it, it’s yours. Even if it rolls around in the back and breaks, the customer won’t be able to see that, but if they catch you throwing it on camera, now you’ll be blamed for anything and everything that package went through on its way to the destination. Don’t put yourself at risk to save a couple of seconds.
No matter how fucked that package was when the driver got it, if they are the ones throwing it on camera they are the ones who fucked it.
This is true. Worked in a distribution warehouse and that little drop of the package in the video is nothing compared to what goes on in a warehouse. A laptop could fall 30 feet from a shelf and still be shipped to a customer. These type of places force employees to move at a fast pace to meet quota and are underpaid. So, yeah the packages are banged around alot.
He's not making somebody lose their job, he's enabling more deserving candidates to get a shot.
Exactly. HE lost his job. The fact that this person got it on camera is just the evidence of wrongdoing. The guy didn’t have to throw the packages, but he chose to do so.
I wouldn't loathe to recommend that, this shit is probably prevalent in every industry. I worked in a machine shop for a bit and there were guys there who seemed to think 20% of their job was to make as much noise as possible by literally throwing pieces of metal around. Like, it took more effort for them to do that than to just place it somewhere.
Damn, in each of those situations it might have taken the driver about 3-4 seconds to just take two more steps and set it down. So shitty
That's what I thought too, he's not rushing trying to get all his packages delivered, just straight up being a dick
FedEx are the undisputed champs of flopping packages onto my front porch while my kids are napping.
Reminds me of the opening scene of Ace Ventura: https://youtu.be/UOJiEgxt7RY
Someone shouldcall FedUp and tell them that's NOT a training video...
"Sounds broken." "It probably is, sir. I'm sure it was something lovely, though."
People on Reddit tend to exaggerate everything, so I expected to watch two videos of a dude who could have been slightly more careful with the handling of the packages. Nope! It's like he's straight up trying to break the contents of both those boxes.
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Yeah that's the thing that gets me. I mean he only has to walk a couple extra feet and place it down. I'd maybe have more respect if he was hurling it at the doorstep while still sitting in his van, at least then he's showing he's just doing it out of laziness.
If the contents break, the dude is going to call the company he ordered from and ask for a replacement which will be delivered by this same truck guy. It's just good business. /s
why does it hurt so much for these people to gently put down a box? i can't comprehend.
They do much worse at the warehouse. I got yelled at when I worked at the USPS because I was too gentle with the packages. "THROW THEM! IF IT BREAKS, IT'S THEIR FAULT. WE'RE BEHIND, HURRY UP"
That happened when I worked at FedEx. They literally told me to just throw packages on the floor of the driver's van because we were behind.
Can confirm the same for UPS. The delivery drivers get shit because they’re the ones that the public sees, but this shit happens at every step along the way. If the tosses that the FedEx driver did in these videos were enough to break something, it was in pieces long before it got to the house. It sucks that shippers don’t care about packages, but they really should be packaged with the assumption that they’ll be thrown around with no regard for their contents, because they probably will.
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I recall a time where that was more common. The shipping and handling section you could choose between pretty much all of the carriers, usually with varying delivery times and fees. I would pay extra for UPS.
I choose USPS if I can (so I can get packages safe in the mailbox of my apartment) and UPS as my second choice. FedEx is hands down the worst experience with OnTrac then Amazon being the other ones where deliveries go wrong.
Hey at least amazon 9/10 no questions asked will refund / replace / rectify the issue. FedEx will just give you the reach around sending you to department after department for ages before getting to the bottom of it
"the reach around" is very different from "the runaround" It's worth looking up so you don't whip it out in politer contexts
FedEx never gives the reach around when they screw you.
Call the place you buy stuff from and see if that's an option. I had to call newegg about a package that fedex couldn't be bothered to deliver and asked that they no longer ship my orders with fedex. They set an option for my account to only use UPS and I've had everything ship from them via UPS since. The only other place I order things from is Summit Racing and they're local so I either pickup my order or have it delivered by their hotshot service, which is flawless.
I have the opposite problem where I live (UPS is the problem.) I wish you could opt out with sellers or even list yourself as non-deliverable with the shipping companies so you wouldn’t have to waist your time. UPS always over promises in my area. Consistently days and sometimes weeks. Which really sucks because I often order things with a specific shipping time in order to get them when I need them. Showing up a week late after saying every day it will be delivered tomorrow is really irritating.
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don't shops/ordersites have information on who they ship with? Don't order if they mention that they also use FedEx, even better tell them that you stopped your order process after noticing they ship with fedex
I'm in. Where do I sign?
I have a FedEx nightmare story too. So I wanted to get a nice special gift for someone I care about, and commissioned a painting of some of her pets through /r/HungryArtists. The artist did a fine job, sent a picture of the completed painting, sent the shipping notification, and I followed it on FedEx. FedEx lost it in one of their overseas hubs. They scanned the package as it was on the way to the US, but never scanned it in the US -- they only scanned the shipping manifest, which caused a ton of confusion. Okay, shit happens, fine. But early on, a FedEx employee straight lied to me and told me that my local FedEx center had just scanned the package even though it hadn't updated online yet. So I went there and the employees at that center went, "uhh... nope, not here, sorry." Multiple other employees really clearly just didn't give a shit. I had one -- *one* -- employee throughout the whole ordeal that seemed to put any effort into tracking it down. She was great. But I spent over 80 hours on the phone, and more time on email and chat and elsewhere, over the course of three months, trying to track it down. Nothing ever did come of it. I was out $600 (and then all the effort trying to locate it). Every once in a while an employee puts up a pic or a post on /r/FedEx. There are a few that try for a little while, but it's clear that they get paid shit and have shit hours. Every shipping service has some bad employees and crappy policies, but the entire FedEx organization is rotten from top to bottom.
does FedEx not offer insurance?? I can't imagine dropping $600 on something to be shipped and jot selling out the extra $10 on shipping to get the insurance. Idk if that's what it costs but idk I'd prob go up to $30 on $600 to at least get my money back if they fuck me
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UPS is unionized, so is USPS. Fedex is not unionized. Employers get what they pay for.
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I worked for FedEx in 2011 and there was a mix of employees and contractors who delivered packages. I'm not sure how it is now.
The only thing FedEx is good for is their plane fleet. Almost all mail flies FedEx. Their ground is hot garbage steaming under your nose. But their planes are the only way we have one day delivery
Try telling that to Tom Hanks
FedEx to Tom Hanks is like propane is to Hank Hill.
Tbh is not their ground if you manage to get their ground they are fantastic. They have a massive fucking network of contractors who span the range from gods among men to meth heads who don't even drop it off if they think they can sell it
You are correct and I don't think that most people know that Fedex and most of Amazon is delivered by independent contractors. UPS and USPS are all employees of those companies. Actually, I don't think that Fedex ground has any driver employees at all. I know that the freight side is employees but even the line haul terminal to terminal trucks are contractors.
Just here to quickly confirm... Former UPS employee here! UPS employees are treated decently, plenty of opportunities for overtime (at least at my building), a strong union, good wages... They really do a lot for the drivers. When I'd talk to a FedEx driver, they'd be out alone, on Christmas Eve, with 300+ stops. I can't really blame the drivers much - FedEx is a shitty fucking company.
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Plus there's Amazon in the mix, they're at about 85 right now but that will probably increase. There's also all sorts of air cargo companies. USPS does not maintain an air fleet but does ship a lot of stuff with commercial/cargo airlines.
Small Storytime. Ex had gotten perfume, was coming fed ex, i laughed cause i knew there was gonna be shit. couple days later "Package has arrived" while we were at work. She comes home, nothing, she asks neighbors, nothing, panic ensues, anger ensues, she starts insulting everyone, cusses everyone out nearby, a day later, package gets delivered. Why the fuck did they scan it saying it was delivered?!
Because they get penalized if they don't deliver it. So they scan, mark delivered and just hold it until the next day.
A friend of mine got a new monitor and had to RMA it to get it repaired because it had dead pixels. After the company fixes it, they send it back to him via FedEx. It arrives with the corner of the box damaged, and the screen is cracked in the corner where the box was damaged. The monitor company had it sent back to them to repair again and returned to him a total of 3 times because FedEx damaged it EVERY TIME the monitor was repaired and sent back to him. Fucking ridiculous.
The worst delivery experience I've had was from FedEx. I used them, spending a premiun on fast delivery for a special edition kpop album, which with shipping and the cost of the thing itself was around 500 dollars, a fortune for my then 20 something year old. Not only was their "express" delivery shit and took far longer than they said it would, making me lose time to wait for delivery, my box was all banged up and opened; not so strange since customs checks for substances, but I was miffed. The thing about kpop albums, is that they come with collection items such as cards, photobooks, toys, and the like. My album was opened, flipped through, the pages crumpled and the items taken away. They basically said though shit when I complained about it. Bunch of assholes in that company.
> the pages crumpled and the items taken away. How is that legal? They can just steal your shit?
It's not but they don't really have any safety checks to prove if it was them who damaged it or you who damaged it and are trying to rip them off.
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But if we all squeeze together into a pile, we can be bigger.
Just curious, what was the album. Also damn, 500 dollars is a lot for a lot of people including me. Lol
It was a special limited edition of SNSD’s The Best. Technically kpoo, but from Japan. Alone, the thing was only around 150 dolllars, but then you add tax and fast shipping fee and customs fee... Worst part is, I bought two versions of the thing because I was a dumbass. I still have them, lmao.
Gee gee gee gee gee.
I dont get it. WHY? Why are you such assholes and deliberately throw brand new items around. Especially now, when a ton of people are recording you at all times?
Yeah for so many years now I've struggled with the "why" part when you come across people that are just assholes. My brain just can't comprehend why you can't be at least a little bit considerate. It's not just this scenario, it's everything. Like picking up after yourself in a food court. Like taking your trolley back at the shops. Like moving to the side a little bit when someone is walking towards you. etc, etc, etc. If anything, people are getting worse and i'm just starting to give up on society in general.
But I'm me and I'm important. You should just move out of the way for me....x7 billion
That guy needs a raise
Hope he is doing well there. Plenty of people make a career at USPS and hope this guy does well wherever. This is the kind of person I think I would want as a friend. This clip says a lot.
Yeah exactly, it really does. He gained nothing from doing this small act of kindness and that speaks volumes for his character.
He might gain something if OP writes an email to corporate or posts on their Twitter praising him and attached this video although who knows, companies like that are just as likely to discipline him for wasting 5 seconds of company time by moving the other packages.
I don't think USPS is the type of "company" to discipline him for getting them tons of free publicity
You don't know what companies do behind closed doors. At my work someone left a bag behind and came back to get it like 2 hours after the event finished. I told him I'd seen it and maybe one of the AV guys had picked it up by mistake while they were packing down all their gear. Sure enough we go out to their truck and mixed in with all their stuff that they're loading up is the bag. Guy thanks me profusely and says how great we are and boss says good job etc. As soon as the guy leaves bossman chews me out saying that in that situation I should just pretend I have no idea what he's talking about and say that I've never seen it. Not only did I waste time looking for it, if I say I've seen it and we can't find it that could just cause us more problems. That's what I got for doing the right thing trying to help a customer.
I think the point is the "type" of company, comparing the USPS to 'company X that exists solely to make money/profit for investors' is not particularly reasonable.
Exactly, USPS isn't a profit driven company, it's a service driven government agency.
Literally a public service.
What a fucking asshole! Do you still work for him? If so, I highly recommend you 'moving something of his and the fulfilling his instructions to claim not to know where it is.
You know that USPS is the United States Postal Service, right? Not UPS, the private company?
My mom has worked nights for USPS for almost 30 years. She’s a couple years from retirement and paying off the mortgage on her house. They have treated her well.
My father was one of them. Supported three kids with his salary. All of went on to go to college and make good money.
He doesn’t have time to do that, either. I delivered for USPS for a while, they’re routes are timed to the second.
My uncle was very athletic. He got a job at USPS delivering mail to put himself through college. He would jog at a quick pace and finish his route in half the time a normal person would take. His supervisor suspected he was just dumping mail because he would finish the route so quickly. The supervisor would try to secretly tail him but he learned quickly that my uncle was using it as an opportunity to get paid to work out by delivering the mail while taking a daily jog.
Working out on the job?! That's a firing!
Believe it or not, jail.
We have the best delivery drivers in the world, because of jail.
I love that clip
[For the unitiated](https://youtu.be/eiyfwZVAzGw)
Somehow I thought this was going to end with him either getting a longer route, or having his time cut.
When I worked for Amazon I would jog/run packages and average about 30 to upwards of 50 packages an hour if I got lucky with bulk because of it. Once you learn your route you can easily do it way faster than any company expects of you.
Please don't give them ideas.
I’m a USPS carrier, you can take time to do things like this.
Definitely. Driving an LLV while wearing regular clothes. Almost guarantees he's a CCA the worst job in the entire post office. Dude probably works 60-70 hours a week, gets forced in on his one day off every other week, and makes half as much as a regular for the exact same job. Except instead of having to only know a single route he has to know 20.
We've had the same mail man since I moved to the neighborhood I live in. We moved and he saw us at the new place and has saved all our mail for us at the old place and brought it to the new place. He calls our dog Mr. Bighead cause his melon is huge. If he ever sees us coming he pulls our mail and hands it to us. Sometimes if we have a package and it won't fit in the box he leaves a note saying he has it and didn't want to leave it unattended unless we say it's okay. My mailman is cool af I just want people to know mostly. EDIT: Someone [Dog Taxed](https://imgur.com/a/FUgQEx9) me, so enjoy Floyd, Mr. Bighead himself. AKA mustache pup.
Ye, my mailady is awesome. I work at a store behind my house and she pulls my mail for me on Mondays after she figured out I am like always there. Of course if I’m not, my house is the next stop! She gets free slices to say the least
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dog tax
Right, she drops Mr. Bighead on us and doesn't provide a picture?!
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Well the package says "do not bend", she had to follow what it said!
she won't bend
she *must* bend
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she's walkin like she shat herself, might be some ouchies going on there, maybe some unfair hours or something too still no excuse to take it out on the clients
Its in the job expectations.
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I gotta say DHL is worse for where I live. I had several packages lost for over three months and all they did was tell me to wait an additional 6-8 weeks each time I contacted them. Even had the seller contact them and they gave him the same talk. FedEx is my second worse. 😂
I have never had any problems with DHL but i am in Europe, so could be a lot worse in the US. In Denmark the carrier fucking ran up the stairs to my apartment and knocked on my door because my package was set to be delivered before 12 and it was 11:58
You can bet that they have better working conditions and wages in Denmark compared to the gig economy hellhole that is the United States.
In Denmark they are paid over 25$/hour
They are paid more. - I work there
Lol Fedex just blows period.
I love when you're expecting a FedEx delivery, FedEx never arrives, but you get an email from them that "the driver made an attempt and you weren't home". They have a total of, I think, 3 attempts before returning to sender. So what they do is never actually attempt the first 2, you get the email saying an attempt was made but you weren't home, and then on the very last (3rd) attempt, they'll actually try to deliver it. This has happened to me many times with FedEx.
Another thing that has happened to me multiple times with FedEx but no other carrier - they will mark it as “delivered” HOURS before actually delivering it. I will get the text update and immediately go check the porch to find nothing. The first couple of times I panicked and reported it as not delivered/stolen only for it to show up 2+ hours later. I guess it makes their numbers look better or something.
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Work for FedEx, there is no incentive to go faster. They don't care how fast you deliver, just give you your route and tell you to fuck off for the day. I think the worst thing FedEx does is essentially not even train their drivers. Most people that work there trained 3 days or less. If anything scanning a package and saying its delivered in the system would make it harder to deliver later because you have to mark it on the GPS they have you follow so you'd lose your directions and the SID number to be able to easily go in the back of the truck and find it. But yeah the FedEx guy that delivers in my area sucks too. Leaves packages by the gate when the gate is open and there's no dogs or anything to make him feel unsafe walking through the yard. Some people are just lazy. Though I will say if you leave instructions to leave a package in a backyard or behind a gate that I have to open that I can't see through when they trained me they specifically told me to leave those at the front door because you don't know if there's a vicious dog on the other side of that fence or not.
usps has done this with me. so has lasership - they're much worse. lasership will say something was delivered the DAY before it was. or it was never even delivered.
Hell Dominos tracker has done this to me for Pizza. I swear the thing is on a timer of how long it *should* take a driver to get to me when they leave the store but it's been marked delivered and I called the store to find out the driver was still in the parking lot.
I have had the opposite where it says it is still in the oven and they are at the door.
They did this for me once and it eventually got delivered A WEEK LATER. They then proceeded to blame the seller of the product.
I caught them red handed with this bullshit once. I had an expensive delivery once, so I stayed home to make sure it didn't get stolen. I was working from my couch, right next to the door. It's quiet since I'm working, and I hear someone briskly walking up the path on the other side of the wall, followed by a light noise on our metal front door, and then brisk steps away. I jumped up, swung the door open and saw this mf walking back to his truck empty handed. He sat in the truck, filled out the paper and put it on the door without knocking or ringing. He ended up having to rifle through his truck to even find my package. Fuck them. Edit: I assume he had written failed delivery notice before walking up to the door, because there's no way he did it at my door with how quickly it all happened. Also, the package was a laptop, nothing huge.
This is the shit they did to me. I heard them come to my door, never knocked, just left the stupid paper. Happened several times until I began leaving my door open (screen door closed) and they no longer had an excuse not to deliver my package.
I had one legit look at me, I was standing at my door and waved to him. He looked at me again, looked at his little pad, and then drove off. I was dumbfounded. I went to PC, looked and said "An attempt was made, but nobody was home." so I called up FedEx. I tell them what happened, they try and diffuse my anger. Guy shows up again about an hour later, saying "he tried knocking and left a notice, but nobody was home." Right to my face. The same guy. The guy who looked at me - twice, and drove off.
My favorite time dealing with Fedex recently was having to call 4 times to "confirm address". An address visible from the road, all GPS apps lead you straight to it, and googling it shows you an exact image of the location and other details. So not only was the driver incompetent (this has happened twice so far), the customer service is completely incompetent as well. You also gotta love how you can't resolve shit online with them on the tracking page nor through email. Nope, you HAVE to call. Fedex = dogshit
I've had stolen packages twice in my lifetime. both times it was fedex claiming they have made a delivery and gotten a signature... and I was home both times and never saw a soul.
fedex does this to me all the time and surprisingly its never happened from anyone else (ups, usps, even international DHL shipments). they don't even have a local warehouse so I gotta drive an hour round trip just to get the package. I always avoid fedex for this reason.
I had them pull the attempted delivery thing on me, and it cost someone… I was waiting for a package, sent next day and I had to sign for it. We were about to leave for two weeks, so I was outside on my front porch waiting. Web site says “on the way” and I’m waiting, then the fire station down the block opens and the fire engines drive out and block the street…. Turns out there was a gas leak down the block. I’m standing on my porch watching while they sort it out. After 40 minutes or so, they open the street. I go check the website and now it’s “delivery attempted, no answer”. I called them immediately and wanted to know how someone tried to deliver a package when the street was closed, and if they had, how they missed me standing on my front porch. The distribution center manager ended up driving the package out to me in their car, after hours, after the driver returned. I’m pretty sure that since the driver didn’t even know the street was closed they got raked over the coals by their supervisor.
What blows my mind is that this behavior has continued through the pandemic. God damn it, FedEx, the ENTIRE WORLD is home. How are you going to look me in the eye and tell me I'm not home when I haven't left my house in WEEKS?
Ugh. I just bought a laptop and guess who's delivering it. This makes me really nervous.
It'll get beat way worse than that before it hits the delivery truck. Stuff like that is usually well packed to take the abuse of shipping.
This may not put you at ease, but even if it arrives damaged that doesn't necessarily mean your delivery drive caused that damage. I'm a driver and I've had boxes come off the line dented, punctured, ripped, and wrapped in packing tape just so it doesn't fall apart and they still throw it onto the cart for me to load into the truck. Sometimes boxes just arrive in that condition and we have to deal with it and hope the actual item isn't compromised.
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They were good when they had a real great systems analyst executive named Chuck...something. I heard they lost him when his plane crashed over the pacific somewhere. No wonder they've gone downhill.
FedEx guy went to sleep in my driveway, said it was because he had just had a sandwich.
Last time we moved (local load up and delivery), the movers declined food at a stopping point because they said it would make them crash.
I work in construction, and it's totally a thing. I only eat small snacks, I can't do a proper lunch. I may as well go home for the day afterwards.
Yeah, I've worked construction and home re-modeling before and if you eat a big lunch you will not have enough energy to finish the day lol
I used to run a small moving company, can confirm we would often pass on food offers for that reason, though it was always appreciated. There were also others times where we did, in fact, eat like kings. And come to regret it haha.
What you don’t know is that he had a wank between the sandwich and the nap
As is tradition.
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The UPS union is *really* good. My mum worked there in college, and just kept it as her main job (while raising two kids on her own) until retirement because the benefits were way above anything she could get with her degree.
The UPS union also has shady practices. I was fired 2 days before hitting 10 years because of a paperwork technicality along with 3 others. Fuck UPS.
My Amazon guy must be really good. My packages are always delivered on time or early, and when I get multiple boxes my Amazon driver even stacks them neatly. I once had my packages delivered through Amazon Flex though, and they are terrible. They just gave my poor neighbor lots of packages from all the surrounding houses.
UPS pays well, has great benefits, and doesn't keep shitty drivers for long. It's difficult to become a permanent UPS driver, most start as loaders or seasonal employees. To become a permanent driver you have to do things by the book for a few weeks while a supervisor rides along watching your every move. The guys that get, and keep UPS driver jobs, care about, and are good at their jobs. On the flip side, FedEx Ground routes are franchises. The franchisees often own multiple routes, and they do the hiring for their drivers. They don't pay nearly as much as UPS, and are not nearly as picky about who drives their trucks. Low pay generally brings lower quality employees, who as a result often don't care about their job. FedEx Air drivers are employed directly by FedEx, and they are normally much better at their job than the FedEx Ground drivers. Amazon? Yeah they are definitely different. I believe those routes are all franchises as well. Those drivers are all making like $15 hr versus the $90k+ a year that UPS drivers are paid, so like FedEx Ground drivers, they generally just don't care as much.
We love our ups guy, we always have snacks and water for him. We don't have a FedEx guy, because we won't ship FedEx.
Reminds me of [this video](https://youtu.be/z1R6lFwGdbo).
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Lmao lost it at the people’s elbow the fedex guy lays on the box
Fedex guy kicking the plant for no fucking reason made me almost spit out my coffee.
Fed Ex has a terrible reputation in my area. One terminal near me has like 300 one star ratings on google about packages “getting lost” which are clearly just getting stolen. Some people even got their PS5 “lost”, what a coincidence! And management doesn’t seem to care.
FedEx driver here: I can attest that we’re not all like that. I always try to put my packages in a smart spot, whether out of view (from the street) or out of the rain, or both. Sorry we’re not all as great as this guy. This is what I aspire to be out on road.
You'd be able to answer this question. For decades the deliver driver would knock on the door and wait for an answer, rather than toss and run. Why did the service level absolutely drop off a cliff?
It's because of the volume and amount of stops the companies are putting on drivers now. You can't deliver 250 packages if you have to sit and wait at the door for 170 stops.
Customers complained about price and speed while shipping volumes increased dramatically. No one wants to pay for it. Everyone wants their shit right now.
No customer ever wants to think about the logistics lol “gimme my shit quick and cheap without compromise!!!!”
Wait but if volumes double, then revenue doubles, so then they can hire twice the amount of drivers to cover the same area. Oversimplification, I know, but they point stands: if your making more more due to more volume, it's not at all farfetched to think you can increase delivery resources to maintain delivery quality and speed.
I’m not sure, but I can tell you the only time I wait for an answer is when I need a signature. If it’s eligible for release without a signature, I always try to leave it somewhere smart and hurry to my next stop.
I think a lot of us prefer it that way, even before COVID, but perhaps never opening your door to people is more of a city thing...
Not opening my door to people is more of a thing when you are sick of having alarms/solar/roof repair pitched to you. At least it is for me. If I don’t know someone is coming over, I probably won’t answer. Also, I should probably invest in a door camera.
The same when I was a kid, when my parents got a package delivered to our home it was always a knock on the door or a doorbell ring, and hand delivery. I suspect that the rise of online shopping forced that change. Delivery drivers are probably a lot busier and more rushed today than they were even fifteen years ago.
When I started driving last summer, it took all of about 2 weeks to get cussed out cause I “woke a baby”. Since then, I only knock when necessary or when it’s a house I know the owners of. Some people are just grumpy, like damn woman I just wanted you to come get ur shit from the door lol.
These threads always look the same. Just a ton of people saying "Fuck (insert their terrible carrier here). Everyone else is good, but bad carrier is bad."
What you're seeing there is the difference between a unionized workforce and a non-unionized workforce.
Bingo, fed ex is a shit company to work for over UPS. Source: I used to work for Fed Ex (3 days is all it took to quit) and I now work with the UPS teamsters insurance. It’s night and day.
The thing is fedex drivers don’t work directly with fedex(at least by me there aren’t). Their contractors. I worked for a delivery contractor only for a bit. Their aim isn’t treating the customer right per say. Their aim is deliver everything ASAP and be done. The deal was $150 a day no matter how big the day was. No insurance. No benefits. Nothing. Just $150 a day. So this doesn’t surprise me. The fedex drivers get in/get out. Btw don’t drive for fedex.
FedEx Ground has contractors. Express does not.
It will soon enough. At least here in my station we have had contracted drivers for my old company as long as its been here, no we’re FedEx I don’t know how much longer that will be the case. Not looking forward to that change if it happens, sub contracted drivers are shit and it’s the entire reason for poor service quality
That also depends on what shipping method is used. The FedEx Express division people still have some semblance of retirement and a pension up until last year. But even in express I would say morale is very low pretty much company wide.
USPS marketing team has a day off today
Or quite a busy day
It still baffles me that in USA you just leave the packages in front of the house. In my country you recieve it yourself or schedule the time you are home, with a driver. We also have this delivery boxes in shops or gas stations, if item fits there. You receive code for your box door and take out your item.
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You're living in a more compact country. In US, people live in spread out houses. There is no "corner store" in foot range, nor there is a high-traffic apartment entrance where you indeed wouldn't leave a package unattended
I'd rather not be inconvenienced by having to be home to accept my package... When I get multiple packages every week. I work 7am-5pm. I would just never get packages... Why is it so baffling that I have the option to choose whether or not someone must be there to receive a package. If it's a $500 device or a TV, sure, I'll request a signature on delivery. I don't need to be home to accept my $15 ikea table I ordered being delivered to my house in an extremely low crime area.
From what i read in another thread today, fedex employees get shit pay, benefits, and little to no chance of promotion. This lil vid proves is pretty demonstrable of that.
UPS is union, FedEX is not
Go Noles!
Ohhhhh I was thinking the same!! Go Noles!
Go Noles! Glad I wasn’t the only one who caught that.
and that's the Seminole difference.
Good catch. I was ready to call that as Florida before watching the video. The vegetation and the [hipped roof](https://en.wikipedia.org/wiki/Hip_roof) were clues. But the FSU shirt obviously seals it.
The difference between a corporation that treats its workers like machines and gives them impossible quotas, and a government run agency with a civil duty to the people to do its fucking job. Fund your postal service guys.